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Comments (199)
The place was clean and very niceBut they need to work on customer service very rude. Left without buying anything but 2 poker chips. I give them 0 stars.I guess their making me give it one so I can post.
They have some impressive old bikes on display. Not really a big selection of newer bikes to oogle over and the clothing selection is far less than you would think from such a big building. A lot and I mean a lot of unused space.
I recently bought a brand new HD SR 750. I urgently needed a cover to protect my bike from the elements. I figured why not get a HD one. When I went in the first parts advisor, Jonathan, I spoke with was polite and had honest explanations on why the product was so expensive ($150). I asked if a discount was possible, especially if I was willing to buy additional items and he said he wasnt sure and that he wouldnt be the one to be able to approve it. He then told me there may be covers in their clearance inventory. He went back to the desk to look it up. While I was waiting another member of the staff approached me and said no, why should I have to lose money. I was a bit shocked that any employee of any business would approach somebody and use that as an explanation as to not offer a discount. I then asked if he was the manager, he replied that he was not, but he was however the owners son. I was even more blown away. The owners sons name is Jack B. Yet thats not the kicker, when I asked him even if I spent about another $400 on other items would he be willing to extend a discount then. He said no youd have to spend at least $4000 before we offered you any kind of discount. I was so blown away by this interaction I have no idea how this is the face of this business.Now understand me, Im not upset that I didnt receive a discount. If this young man had approached me in a different manor he could have gotten me to buy that cover with no discount. I was desperate as it was literally snowing/raining when my bike was delivered. I walked out of that dealership vowing to never return. Ive told all of my coworkers to make sure I wasnt over reacting and they all echoed my concern. If your not willing to offer a discount thats fine but you dont need to offer extra outside of a no. I felt as if I was being made to be ashamed for even daring to ask for a discount.When I called and asked to speak to the general manager I was connected to a man named Jack (not sure if it was the same Jack). This man after hearing my complaint goes, well Ive never asked for a discount in my entire life; Thats good for you, but I value my money and if I can keep more of it when making a purchase on a product that has an average cost of 50$ the happier I am.The dealership I bought my Street Rod from was shocked when I told them about my interaction. They offered me a discount next time I come there. They are in Mentor OH.Overall its obvious that the people that run this business are only interested in making as much money as they can and have no real concern about the way to communicate with their customers or potential customers for that matter. I will never return to this dealership not even to have warranty work done. I wish them luck and hope they can learn from this experience.It should say a lot when a consumer is willing to travel 2.5 hours to spend their money at another location when your business is right down the road.P.S. I purchased a cover for $50 at walmart that has a 2 year warranty.
Man that was unlike any Harley-Davidson dealerships Ive walked into in a long time.As we travel for work I like to pick up apparel for myself and other club members. But this store caters to smaller men than us. All we found on the racks went up to XL some XXLBUTWe are slightly larger motorcycle enthusiasts ranging from 3xl to 5xlBut to give credit there is a hell of a nice collection of antique/ hard to find small Harley motorized machinesPlus he has a dispay of gear he or someone has used in the hard Buffalo winter riding. A long lleather coat and leather mittens and also a few bikes down a Native American pullover shirt/jacket... if these items would have been for they would have been hanging in my garage now
I walked into the dealership with My father who wanted to buy a brand new Heritage. The salesman was rude, completely un-engaging and seemed as though he couldnt be bothered. His entire demeanor just sucked. Not only did he lose the sale on a brand new Heritage, but he lost our business entirely. I definitely wont be shopping there again!
Will never go there again,going to Gowanda HD from now on.
From SC, visiting and thought I’d get some T-shirts. Not a single person greeted me, other than after I crossed the store to the women’s department to tell me put a mask on. The graphics on the shirts are very outdated. No one asked if I was looking for anything or said thanks for coming in on my way out :/
Bought a brand bike today..Great experience. In and out without n e hang ups. John and Jack are on point, staff is welcoming and fun. Highly recommend.
Just an amazing Harley Davidson dealer with a bit of nostalgic museum touch. The staff was very attentive.
Nice dealership. Friendly staff.
They had some nice T-shirt had to buy one
I always have a great experience when I go into Buffalo Harley. Everyone there is really friendly and they always answer all my questions. Katie in motor clothes is awesome! She helped me pick out the perfect jacket for riding. She will never steer you wrong. Greg was great when I bought my bike and the guys over in service are awesome too!
Gave it 4 stars simply because of the amount of historic bikes. We werent incredibly impressed with their dealer logo shirts and ended up just picking up a poker chip. Store is clean but staff was mostly absent doing their own thing.
I have had nothing but positive experiences with them since theyve opened. I have used the service department for everything from installing a 95 kit, installing tires, to inspections. Geoff in service is a true businessman but also a gentleman. He was able to get me into service with a flat on a Saturday afternoon and if things are taking longer than usual, hell call when most local shops would make you wonder where your bike is until you call. It was just a day at work to them, but they got me back on the road in a matter of hours. Prices are industry average for the service and there is a small, motorcycle museum on site. Only complaint-bathrooms are only average for a dealership. Edit- RIP Geoff, you’re one of a kind.
The employees were friendly and had a fun chat with John, the owner. Great to see the museum of bikes. Brought back good memories. :)
Each time I’ve been there the people have always been rude. I’m not sure if it’s because I’m a female and there just are not as many female riders in this area as in others or if just their standard, but it’s what I’ve experienced.Recently, I tried to get a quote from them for the sale of my bike and was again treated rudely. Short, demanding email responses in place of just taking the five minutes to communicate with me.I didn’t care for this location before and I certainly do not care for them any more now. I will continue to dissuade people from conducting any business with them.Very sad considering Harley’s standards.
I was traveling from Charlotte NC and had an issue with my Road Glide. They took me in right away and got me back on the road within three hours. They were life savers and did an excellent job on the repairs. I will be forever grateful to this dealership and I highly recommend them.
Rode up from NC, hit some debris in the road and called to see if I could get a new front tire installed. John told me they would fit me in and to bring it up! When I arrived Geoff got all my info and I asked if they had time to do an oil change as well. Geoff said they would handle it and I requested that they look my entire bike over since I was only 800 miles into my 2500 mile trip. They had me back on the road in 3 hours!!! Great people and great service, I will definitely pass that along to the people in my circle! Awesome job!
Nice staff good selection of shirts
Awesome Harley dealership very knowledgeable and patient! So far everyone has been been great for John to Katie! Highly recommend!
Nice clean showroom with amazing displays of antique Harley Davidsons. They have a good selection of new and used motorcycles and motorcycle accessories. I would have given 5 stars but they didnt have anything as far as deals or sales within their motorclothes department. Staff were friendly and willing to assist. This dealership is easy to locate and only a short distance from the interstate.
Had a father daughter day with my dad he had to stop at the store to pick up a part for his bike. I have had experience with the OP store and I am pleased to say that I had very positive experience with this store too. Ended up leaving the store with gift cards and shirts for my family in Alabama!
I brought in a front and back wheel as well as tires and a tube. I was charged $191 to have the tires mounted. And they claimed that the brand new in the package tube I brought them had a hole in it. Keep in mind they didn’t even have to take the wheels off the bike. Go to your local motorcycle shop, the Harley Davidson corporation is only interested in your money.
Beware of the fine print! I am an avid motorcycle enthusiast that owns multiple bikes, and currently teaching my daughter to ride. My wife bought me a pair of gloves from this establishment that I didnt want. I tried to return them, however it was after 30 days... And in there defense it does say right on the receipt no returns after 30 days. So why the bad review...because this policy is slipped buy the consumer AND the lady at the desk was rude and condescending. I am a small business owner myself and this is just not how you treat people. I hate to write a bad review however this was my experience.
Very nice ..staff was verry friendly and helpful....
Stopped in iming back from the falls. Just wanted a shot glass and shirts for wife and I. Girl at the clothing counter was super awesome. Very helpful and friendly. Makes me want to drive back up there just to say hello. Lol. Really. She was super helpful.There where 2 girls at that counter. Both where helpful. But the thinner girl was off the hook good.Thanks for the great service.
Me and my woman got out first bike from this store. The employee went out of his way to help us select the bike we really wanted. The store is nice and clean and we recieved a nice gift.
New Bike cover florida here i come the staff is always there to help ✌🇺🇸🌞
Worst dealership in the U.S. Dont go there unless you want to get taken advantage of. Terrible customer services and certain staff are nothing but liars. The parts department worker was the most deceitful man I have ever dealt with. His knowledge was awful and after HE ordered the wrong parts, refused to give me my money back. Never mentioned their no cash refund until after the transaction was complete. I have never been ripped off so badly in my life. At this point I would rather give up riding then have to deal with Buffalo Harley Davidson again.
Zero. This owner is rude. My boyfriend called him and asked if he would be interested in his bike. Owner: Sure bring it in Tells him we would be there the next morning. We drive over an hour to get there. He says you should have called before you came I have an appointment downtown. He rushes outside ahead of us takes a look at the mileage (which for a 2004 is low) and says no Im not interested too many miles. Fair enough but wouldnt you think he couldve ask how many miles is on it BEFORE we drove out there on a 40 degree morning? Like I said RUDE!
I purchased a leather jacket online for a christmas gift on black friday at a discounted price. The jacket was too small so I returned it to the store to exchange it and was told I would now need to pay regular price because the jacket was no longer on sale. The cashier at the store wasnt helpful at all! I ended up calling Harley Davidsons customer service and received the customer service I needed. I will not be going back to this store!
If I could I would give less than one star they Ignored the problem I came in with charged me a large amount for a clamp and a couple screws. I took it to another dealer who could tell immediately it was a transmission problem and fixed it under warranty an entire month was wasted because of them . I will never get anything done there again
The sales staff was friendly and helpful even though I didnt buy anything. Then, I had an issue with my non-Harley bike when I went to leave and the service department took the time to get me back on the road. They were all amazing.
I have been in there several times mostly to look around and purchase motorclothing or merchandise. Went in over the weekend to look at purchasing one of their used motorcycles. We couldnt take a test ride until the weekend because of their insurance requirements. Came back on Saturday morning. Took one bike on a test ride. Got back tot he dealer, we were interested in buying. We had the cash so no financing was necessary. My husband wanted to talk price, bike needed new tires. The Salesman said flat out he wasnt going to put any more money into the bike, plus he didnt want to sell to someone who lived out of state because he wouldnt gain a customer. Needless to say, we walked from the deal. We also let him know that we were planning on bringing a big group up in the next mouth and would take them to the dealer, but after his attitude, we arent going to be doing that. So the dealer just lost out on about $2000 in retail sales because of one person and lost out on my family and friends living in the area to purchase anything more from the dealer.
Cool museum type thing going on. Knowledgeable service department. But id never buy a harley. Not since they axed the last CEO. But thats a corporate issue. Not location.
I have been struggling with finding a good pair of riding glasses for my bike . Katie did a fantastic job with being patient with me and helping me even tho the one i wanted she didnt have she didnt try to sell me another brand she had in stock . Thank you very much for all your help
No longer in business, very sad and disappointing to see such a great business fail. My apologies to all. I was very fortunately mistaken in saying that Buffalo Harley Davidson was closed. They are very much open but have moved the location 0rchard Park. My apologies to the people at Buffalo Harley, I have enjoyed doing business with them in the past and although I obviously havent been to there current location I intend to do so very soon.
I recently made a major purchase at Buffalo Harley Davidson the owner John and the salesman Greg was very kind and knowledgeable to me there was absolutely no hassle purchasing my very first Harley Davidson motorcycle I would definitely be a repeat customer
Absolutely the most expensive but also the worst Harley dealership in the wny area. All they care about is the money not their customers. Plz pick a better dealership if you are looking for a bike or service
Made my first purchase through them, the staff welcomed me immediately, walked me around discussing the bikes until the owner finished up with another customer. Great, friendly service, will return.
Brought my sportster in the orchard park store for a upgraded clutch and primary chain. was told it should take about 2 weeks from start to finish. here I am almost a month later and still not done. they just keep giving me the run around about why its not done. I will be going to gowanda or Jamestown Harley from now on.
Very friendly staff. They have a mini museum of bikes to look at. Highly recommended s stop.
One of the nicest Harley dealers I have seen. Selection for big tall Harley t shirts was very very small...but if your looking for a bike its great.....
I absolutely love the place.There good to me & they were good to my girl.John,the owner & Jeff in service are truly fellow brothers in the wind.Thank you both for making my ride safe & dependable.My girl has passed with cancer but loved to ride.Shes with me in spirit everyday.Thank you John for the donation for her benefit.RIP CHARLENE KOEHLER,love ya.
Battery issue forced us to stop in Buffalo area Geoff and team Jumped on getting this issue resolved quickly and the staff was very friendly to work with. This was very refreshing experience. Thank -You to all involved
They had all the souvenirs we were looking for.
Nice selection of Harleys!
Excellent people excellent excellent very polite work hard to find what you need
My husband is a Veteran and collects Harley t-shirts from all of the dealerships we come across as we vacation across the United States. However, this particular dealership does not honor our veterans and will not give a discount to them as the other dealerships do. Plus, this one was by far the rudest and unfriendiest of them all.
The people working there were nice and the store was nice, but the pricing seemed to be a lot higher then other stores my husband and I have visited. I had to skip getting my usual shirt because of this pricing.
Awful customer service. We left after being ignored and purchased a bike from Harvs in Macedon. Night and Day difference. I will never go back to Buffalo Harley.
Great place to do business, would recommend to anyone looking for a HD Motorcycle
Everything is great here staff is fantastic I purchased two bikes here wouldnt go anywhere else. Free winter storage how can you go wrong.
Very friendly and helpful. Greg is great to work with when buying a bike. And Katie is awesome with clothing and bike wear.
We were on vacation our bike broke down they were the only H.D. shop around they fixed our bike first cause we were traveling. Did a great job got us back on the road.
Super friendly, nice selection of clothes. We bought our bike here, and lots of accessories.
Clean, well organized. Sorry to Sat HD no doesnt carry made in USA clothing. Needs more gift items.
Called to trade in a bike and I was told hes in the business of taking bikes off the floor instead of taking bikes in....could care less about my deal and put me on hold 3 times to take customers at the counter. If you are looking for a bike people go somewhere else.
Great experience for a new rider. John was very helpful. I would definitely recommend!
I was there in the springtime they told me that they would buy my motorcycle for $4,200 I went back today and they lowered it to $3,000 saying that its the wrong season to sell a motorcycle and hes going to have to sit on it till next year I dont understand how it could go down $1,200 in 4 months but I will look elsewhere for my next Harley
Excellent service! They had the 6 volt battery I needed for my antique Harley.
Very Nice dealership. Awesome selection of bikes and quite a few rare collectables. Worth a look.
Very friendly staff , polite and not pushy . Ill definitely do my business with them and recommend them to all my friends .
Clean store and good selection. The shirt I purchased had the logo of the dealership fading after the first wash. :-(
Not Avery friendly place if you need a question answered wouldnt recommend and I own 4 Harley davidsons
Very helpful gal at the desk... didnt get her name...but her help was very much appreciated to make my visit to Niagara Falls easier!!
Bought a new shirt its beautiful but a lil pricey
Its a pretty ok Harley dealer, but their hours frustrate me... I ride on weekends and in the evenings, and they have a decided lack of weekend and evening hours...
Great showcase of the past harley-davidson bikes. Great people.
Poor service never again. John is rude as all hell never again will I take my bike there hes nice to u when u go in after they get done servicing ur bike then there disrespectful to u
Just about useless. Parts desk of no help for a question. Made no effort whatsoever.The reason Harley is dying is they have forgotten where they came from.
I dont ride ..But visiting this place is a must its almost like a motorcycle museum
Greg and John are the BEST!!!! Very accommodating. Great purchasing experience.Robert Deja
It was my first time going with my dad,he is a biker. Very clean and nice inside
I live in Buffalo, and what i great ride out to the Southtowns Buffalo Harley. Lots of great riding out here, and not a lot of stop and go.
Not alot to buy, place was pretty bare.
15$ for four bolts that would normally cost 2 $ this is why Harley is in a decline and will continue I’ll take my business elsewhere!
Just an average store
Parts guy was very knowledgeable and helpful. Have some beautiful bikes.
I love going to HD shop its always clean people are helpful and always have new stuff!!
Service and parts departments are great but greatest asset is John srs knowledge and unbelievable memory
This place is poorly run and will not extend a hand to Harley riders avoid this place
Sorry Motor clothes department for larger people. Had no clothes for my wife and maybe 8 3XL shirts for men.
Neat seeing the older Harleys on display.
Great collection of antique bikes. They have a VincentBlack Shadow, Nice.
Best service..... Geoff is top notch and always willing to help... Never an issue they cant handle...
Friendly staff! Loved all the vintage bikes!
Great HD dealer. The absolute best in HD service see Geoff or John
All helpful whether is the store or service. Geoff and Katie are the best
Nice place. Great collection of vintage bikes
Friendly staff easy to get to off main roads. Love the blue Buffalo
Giving my baby some new fluids & tlc
Great selection of new and used bikes on hand.
Bought my first bike and they were great
Just got our poker chips there they had a lot of older bikes
Good parts selection usually have the item in stock .
Nice staff
Friendly staff, good place to get parts from
Great staff.. new bike purchase coming soon..
Cool little Harley museum inside, worth a trip just for that.
Bought a shirt, came home took out if bag and had hole in sleeve. 😥
The customer service is amazing. Kate you are the best!
Its a nice Harley dealership
Nice selection, wish I had the extra cash for one of them
Bought our heritage softtail there for a really fair price
Great store. Great deals. Friendly staff 😉
Wonderful customer service, clean, roomy, good easy location to get to off 219
Awesome place
Not very helpful and a poor selection of clothing
Been going to Buffalo HD for 25+ years. The are TOP NOTCH!
Amazing store.One of the highlights of my adventure!!
Stopped on our way to the falls. Nice people working there!
Awesome place friendly staff
Excellent service department. Friendly efficient service and sales
The Only Buffalo HD shop for all Ure Hog needs.
Big dealer with a nice museum. Great customer service.
Walked in last week to look at a bike, the first thing I was asked was, How is your credit? Need I say more?
Love Harleys, picking mine up soon.
Excellent sales and service. Very professional.
Clean, bright, well stocked. Staff was courteous.
They have some beautiful bikes in there.
Great place for Harleys, clothes & equipment.
Great place, nice motorcycles, great attendants.
Nice dealer ship. Picked up gift for Christmas.
Need more purses and jewellery!!!And friendly staff in the clothing department!
Amazing Harley store. Must visit!
Love Harleys? You MUST visit this location!
Great place for both sales and service.
Wild Hogs
Not alot of merchandise compared to other stores.
Excellent service department with knowledgeable staff.
Nice museum display !
Wouldnt go anywhere else for service on my bike
Excellent 4 storage of your bike!
Felt like I was being a burden on the salesman
Loved the location staff was friendly and helpful
Always a pleasure to visit this dealership
Great place. Nice staff.
Cool store, bad customer service
Its a Harley store of course its awesome
Went out of the way to stop here.
Great logos on our t-shirts
The Brinkworth family does a great job
Very friendly...everyone was smiling!
Huge selection and good location.
Always go the distance to get the job done.
Great location great merchandise.
Great selection and service
Clean shop nice sales people
Great place to do business.
Prompt professional courteous service
Over doing the masking😷
Lots of nice bikes
Lots of cook bikes
Very nice
Great place excellent help
Good bunch of people there
Awesome! Love this place.
Great people and service.
Absolutely love this place!
Great vetrans thier
Pam, was a great help!
Very good
Great friendly service
Great dealership!!
Vintage bikes on display.
Very helpful and nice
I want 1 of each
Great prices!
Nice store
Nice selection
Neat store!
Pleasant
Ok
Awesome staff!!!
Awesome
Great service
Beautiful place
Two thumbs up
A+
Great staff
There the best.
Cool place
Big and cool
Good people
Nice place
Friendly staff
To citified
Awosame guys
Total reviews rating 4.3
199 Reviews for Buffalo Harley-Davidson 2023:
Review №1
2022-07-18Get stop to keep out old bikes and history on them
Review №2
2018-08-25Very clean and well merchandised store. Huge collection of antique and interesting bikes worth stopping by for alone. Friendly staff came out 15 minutes before closing to look at a mechanical issue on my bike. Couldn’t have been more helpful!
Review №3
2022-07-23Update: went there for parts. They told me the system says they have it but cant find them. Lazy and unorganized. This place isnt even good for partsNot pleased. Will happily take my business elsewhere. Lost my registration, put the spacers in the front tire on wrong and ruined my breaks and the belt was so far out of adjustment when I got my bike back from this place. What kind of sick joke is this place.
Review №4
2022-07-12Great place for all of your Harley needs. Super friendly people!
Review №5
2019-04-27Nice shop, friendly service, great new and used inventory. Very nice Harley Davidson history display!
Review №6
2018-05-09My boyfriend found the bike he wants, 2018 CVO Limited Edition, its beautiful. He might be selling his 2009 Road King, it has just over 9k miles on it. John wasnt in but Greg took good care of us. Theyre having a demo weekend over Memorial Day weekend. Food, beverages, demos, prizes n fun.
Review №7
2022-05-01Always a pleasant place with friendly people. Stock is on the low side...but so is every place now...
Review №8
2021-08-21Best dealership in WNY, and I have bought bikes and merchandise from most of them. I live this place, great inventory, and better staff always there to help. Great place. Go buy a bike or new scooter from them, they rock there!!!!!
Review №9
2021-07-17Not much of a selection of womens clothes! Poor customer service.. Listen to sales woman talk talk a customer into buying a pair of boots that hurt her feet! I do not recommend this Harley in any way from my first impressions!
Review №10
2021-04-14I purchased my brand new street glide from Buffalo Harley Davidson. I was very impressed with the easy of the purchase and the entire process. Katie in the merchandise/clothing is a total rock star! She would not let me buy anything that did not look right or didn’t fit just perfect and that is what I call amazing customer service! I will be back to see Katie and the rest of the guys!