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Phone: +1 716-874-1951
Site: http://www.buffalopetsupply.com/
Opening hours
  • Monday:12–7PM
  • Tuesday:12–7PM
  • Wednesday:12–7PM
  • Thursday:12–7PM
  • Friday:12–7PM
  • Saturday:12–5PM
  • Sunday:12–5PM
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Total reviews rating 4.5

199 Reviews for Buffalo Pet Supply 2023:

Review №1

2022-03-23

I am 70-years-old and have had aquariums on and off since I was a child. I set up a new 48-gallon tank about 4 months ago and then purchased tropical fish from a few local fish suppliers, including Buffalo Pet Supply (they were my first stop). I had actually visited this business a couple of times beforehand to see what fish they had that I might like. My impression was that they were relatively new owners trying to get their business established, so I was inclined to buy fish there first, rather than going to The Fish Store in N. Tonawanda (typically my go-to source for fish).Anyway, I stopped in Buffalo Pet Supply again on March 22nd, 2022 and spent over $67 there on various tropical fish. Included in this purchase were a pair of Red Rainbow Gouramis. My receipt states that the purchase was made at 3:05pm. At 6:39pm I noticed that one of those Gouramis was sitting on the gravel laying at a 45° angle. I watched that fish over the evening and by 11:05pm it was dead. Just to add, I am well-familiar with the process of acclimating new fish into an aquarium and it was done properly.Considering that this fish only lasted a few hours, I went back to Buffalo Pet Supply the next day with the deceased fish in a baggy (I have never returned a dead fish in my life – until now). I explained what had happened and even said that I had taken photos at various times before it died. Well, the owner refused to refund or replace the fish without me bringing in a water sample for testing. I assured him that my water is fine and that I test it every week or so. He didn’t budge, so I left, telling him that I would never be back. BTW, that same day I was going to purchase a couple of other fish after the replacement of the dead fish.It’s not the rather insignificant $7.99 that’s the issue, but rather it’s a businessman who can’t be bothered looking at the big picture. In the past few months, I have spent over $225 at Buffalo Pet Supply. On top of that, I had purchased some new Disney aquarium decorations (not from Buffalo Pet Supply) for my granddaughter, but had some extras that I wasn’t going to use. I stopped in one day and gave them to the store (paid about $30 for them, but I couldn’t be bothered trying to sell these myself and figured they could get a few bucks for them). As you might assume, in retrospect I now regret both my generosity and the money Ive spent there.Do what you wish with this review, but it’s very unlikely that you would encounter this type of short-sighted treatment at The Fish Store in N. Tonawanda, or even Pets Plus-Reptiles & Exotics in Lockport. They have much larger selections and smarter management.Update: It’s March 23rd and now the other Red Rainbow Gourami clearly has a visible fungus (no other fish in my tank are sick). Clearly, these fish, which I paid over $16 for, were diseased when sold to me. Based on my poor experiences with Buffalo Pet Supply, I would recommend buying your tropical fish elsewhere!

Review №2

2022-06-17

This place cares about the customer and the pets! They offer a great variety of fish along with aquarium extras. They have never sold me a fish that wasnt healthy and always offer advice and help when I ask for it. They also have delicious doggie treats! Im a customer for life!!!

Review №3

2022-04-21

We have had great experiences at Buffalo Pet Supply. They are knowledgeable and helpful and even let us try a sample of a bug for free that we werent sure if our gecko would like. They are kind to our young son and very helpful. The meal worms and wax worms weve purchased there last longer than ones from PetSmart and our gecko is very happy.

Review №4

2022-05-19

Literally best pet store around. I bought my first axolotl from them and they were extremely helpful, kind, friendly and more than accommodating. I have called to ask questions on questions numerous times and every time they are amazing.

Review №5

2022-05-18

Great small business! Well stocked, supplies for all manner of pets, dogs, cats, small animals, birds, snakes and reptiles. Some small animals, fish, reptiles and snakes available.Staff is very friendly and knowledgeable.

Review №6

2022-04-21

The staff here are super friendly and helpful. Way more knowledgeable about everything they stock then someone at PetSmart or Petco too. Theyve given us free bugs to try with our gecko and are very nice to my young son. This will be my number one place to shop from here on out. Choose them or over a big box store.

Review №7

2021-07-29

Great prices, friendly and reliable costumer service,I bought my pet here no long ago , she is healthy and very active, they take good care of their life pets, will shop here anytime soon.

Review №8

2022-05-31

The best place in buffalo for reptile and fish supplies. One of the few places to get live feeder mice. Staff is always helpful with any questions. Love this place

Review №9

2022-04-21

Misleading ad. They put that they are going to give away a free betta to the children until 7pm. 2:30 pm I went with my children after school, the vendor says there are no more there were only 50 bettas and they are already sold out, the ones left are for sale. in the publication he does not say that there were only 50 to give away, the publication says that it was until 7pm. Well, they could see someone who is a gold fish given to the children. In my country there is a government office called DACO (Department of Consumer Assistance) and in these cases they intervene and fine the store and can even cancel its work permits.

Review №10

2022-03-18

I love this place!! Never lets me down...always has plenty of crickets and roaches for my beardie as well as goodies for my other critters. Clean and knowledgeble staff.