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Buffalo Wild Wings in West Nyack
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West Nyack, Rockland County, New York, US
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Phone: +1 845-480-7344
Site: https://www.buffalowildwings.com...
Site: https://www.buffalowildwings.com...
Opening hours
- Monday:12–9PM
- Tuesday:12–10PM
- Wednesday:12–9PM
- Thursday:12–10PM
- Friday:12–11PM
- Saturday:11AM–11PM
- Sunday:11AM–9PM
Buffalo Wild Wings in other cities:
Comments (199)
So far everytime I go Ive been satisfied. I usually get a nice waiter and the food is good. Love to go and have some wings and watch a game.
Sat down right away, food came out super quick, was the best BWW Ive ever had plus that new Doritos Flaming Hot flavor 🔥🔥🔥 Sooo Good! Thank you! PS the Host was sitting down when we pulled up and took him a hot second to get up, but the Food made up for it. Im from Orange County, NY where both locations in Middletown and Newburgh are never consistent with their food or service.
The hostess was very friendly and nice to us. The restaurant was half way full but they were extremely busy because they had 3 waiters working the entire restaurant. We waited 20 minutes to be seated and then we waited another 25 minutes for the waitress to acknowledge us. At end we ended up leaving because we were starving and we ended up eating at food court. Honestly it’s ashamed that large companies want to some money on the customers expense.
Our server was awesome. So many sauces to try too! Kitchen was slow but we were in no rush today. Will be back.
Not one of our better experiences. The new metal trays feel like a prison mess hall. They seem to always be out of menu items and you always get clusterd into one area.
Waitresses are very slow. Takes forever for them to come to you. Was told they had no napkins meanwhile another table after got napkins. The location in Middletown is a million times better. Will not be coming back here
Been to so many better Buffalo Wild Wings, Service could be better,waiter goes missing and not around when you need them. Wings took longer than usual to come out, Food was thankfully good like usual. This is the only BWW in the rockland area so it will have to do but it would be great for some time of improvement in service and care.
The best experience although I wish they have me a menu instead of assuming I knew it was digital. I hadnt been out since this whole pandemic. I could understand how some may not notice but our waiter made sure it was all settled.
Awful experience waiting to be ignored constantly and all the tables were filthy super disappointing. Addressed to the manager directly and the attitude was I don’t care!!! Walked out
Decent place to go if youre with a large group of friends to watch a game with a large quantity of wings. The burgers are okay but obviously you come here for the wings. Theyre pretty tasty albeit a bit pricy in my opinion. Id only come here if my friends wanted to, but to be fair there arent many other good places near that specialize in wings.
My waitress was awesome and so laid back. The food was good and the place was pretty clean. A little too loud at times though with the music and all the TV’s on and blasting at the same time.
This was quite the experience. Im from Los Angeles and this was very odd for me. It almost seemed as though their usual staff may have been out on vacation. There was bickering between two workers, and rolling of eyes. Our server though was pretty awesome. She was working hard and was very willing to work with our food intolerance questions.
Your typical BWW. Wings are okay... not too much meat and a bit dry but some sauces are decent. Fun place to snack while watching sports, plenty of parking since its at a big mall, but not a place I ever really crave to go.
Oh the bad experience. Lets start with the bathroom. There is no reason it should smell like a projects stairway by lunchtime. Close it down and clean it. The only reason Im giving it 2 stars is for the one guy doing 20 jobs. The guy behind the bar was good, but he was bartender, server, manager and was running around like crazy. All of the other workers especially the young lady that just came onto her shift could not be bothered by helping paying customers. I wont be going back.
No AC the response from the staff was terrible. We sat there for 25 minutes waiting to be served, never again.
This is the worst BWW I’ve been to. I wish I could give zero stars.Ambiance: Dead and further diminished by low-energy service and poorly prepared foodBartender: Apathetic, aloof, uninterested, and bad at making drinksFood: Gooey, rubbery wing-skin swimming in sauce, Nachos with a huge dollop of cheese in center and a ton of dry chips on the plate. A we tried to order was “out”Drinks: We ordered two very basic drinks. They were both awful. I understand measured pours, but these drinks were pure mixer. We then tried to order beer from the tap. The first three options we ordered were “out”We are disappointed that this location was so terribly bad. Will not return and will not recommend to friends.
Had a good experience with my family and kids.Food was good and service was ok. We had to wait a little long before our server came back.
We sat in this restaraunt for about 45 minutes and got ZERO service. the host told us to seat ourselves and the waitress on her shift could not be bothered. i would completely understand if the restaraunt was busy, however it was not.
Great staff. Was able to be seated even though the restaurant was closing soon. Food was good and service was excellent.
Hostess was great, waiter was good also. Wings were disappointing and not cooked fully.
Awful and very unprofessional service. Olivia specifically was very rude and proceeded to withhold my drinks from me and took my order incorrectly out of spite.
Food ok. Server was unattentive on a slow night. Messed up order, no drink refills. A Wait for check.
AVOID THE SERVER NAMED NIAKIVA. She had me waiting 30 minutes for a drink and was busy standing around being lazy instead of doing her job.
Ive walked past this place a million times and decided to come here Im finally give it a shot and I have to say it was cool. I am more of a local bar and wings guy so in the scheme of franchises this place is pretty decent. I would recommend it if you have the taste 4 wings.
The Service was soo bad, not a happy friendly server, also the hostess was not a friendly greeter, I asked for a highchair 4 times and I end up getting the highchair myself, the TABLE was so dirty and nasty it had some type of sauce drippings on the table thats been there for sometime, I had to use baby wipes to clean it. Food was ok, drinks happy hour was good.
Let me start by saying I love Buffalo wild wings and ate in a few of their facilities, but this one has horrible, horrible service and attitude.I have been here 4 times, and the place just hit rock bottom. First, we waited 30 minutes to be seated, when the place was half empty.Then waited over 10 minutes until a waiter was kind enough to ask us what we want to drink, another 15 minutes to get the drinks and another 25 minutes to get our order, which they got wrong. But wait, there is more - the cherry on top was that we asked to speak to the manager who asked if we would like to get a cake as compensation, and ended up charging us for it!Want to know how bad this place is? a few tables were clapping when a table of 4 got up and left for not receiving a service!Do yourself a favor, find a different place to eat.
The food was still good, which was why this isnt going to be a 1 star review, but unfortunately thats about the only positive thing there is to say about our dinner.We were asked to add our name to a list, even though the bar didnt appear particularly full, and we were told we were only going to wait 20 minutes. About 40 minutes later, we get called to our table. We waited another maybe 10 or 15 minutes to put in our full order, and then the food came out in a pretty timely manner. The problem was that throughout our time at he table, the wait staff had checked on us about 5 times. The first time when we got our orders taken, the 2nd time a little bit after when they gave us our waters and drinks, the 3rd time when they came with the food, and the 4th shortly after we got the food where we asked for some refills. About 10 minutes later the waiter came back for the 5th visit asking us if we needed anything, to which we reminded him that we still didnt get our refills.Just wasnt great! I get it when the bar is busy, especially when its a Sunday and plenty of games are happening, but it didnt seem that busy on the day we went and Im not sure if its going to be worth going back when there are so many alternatives in mall.
Average food. Overpriced. Staff doesn’t check back in on you. Soda was flat. Just don’t go here. Better off going to Chili’s getting WAY more for $47. Wait time was decent at least. Small little glass of Long Island Iced Tea was $11.50. Definitely not returning.
Terrible table service and the time the food came was cold. The place looked dirty and the staff seemed like they did not care. HORRIBLE!!
I went there for wing night at 7pm. After waiting 40 minutes to get a seat and an additional 10 minutes for our drinks we put in our order for wings. We were then told they ran out of wings. We called the manager over and his demeanor wasnt professional while we complained about the wing situation and he said we didnt run out of wings, we sold out.I dont understand why that made it acceptable when its the same difference 🤷🏽♂️
Extremely rude service on the phone, horrible atmosphere, was hung up on. Don’t come here.
Love this BWW! Andrew was our server and hes all you could ask for in an excellent waiter. The whole team is awesome. The communication and support among them to provide accurate and efficient diner service is so awesome. The food was also great and even as busy as it was came out surprisingly fast.
Ive been to several BWW restaurants. The food and service were good. For some reason the All American burger we ordered had only one patty. The waitress said the customer had to request a second patty. Im pretty sure she was mistaken. The menu description says 2 patties. The other locations never did this. Other than that we got to eat and watch the game we wanted.
This place is getting two stars because the food was actually good. The bad part was our server and how he didnt do much to serve us. He never checked on us to take our entree order so I had to track him down, the order came back wrong with little to no sauce. He also had the gall to ask me if I was sure this wasnt what I ordered. I had to track him down again to get my check. This place was awful. By the time our dinner was done, 2 1/2 hours passed.
It seems like the BWW at the Pallisades mall has gotten worse and worse in the past 3 years. The service is subpar and the wings are dry and overcooked.
This location is horrible! The customer service well exceeds the rude spectrum. Every single time I order for pick up and get home there are always items missing from my order. Last night the night manager was pathetic and grossly rude! I told her this was the third time that they have screwed up my order with missing items and I was flabbergasted at her response! She responded with a severe attitude...Then why do you come back? Are you kidding me????? This is how they resolve their mistakes by insulting the customer? NEVER will I return to Buffalo Wild Wings! I was disgusted by such poor service!
One of the better Buffalo Wild Wings Ive been to. The food was all delicious and we got our food quickly. Our waitress was friendly and took great care of us. Definitely recommend giving this location a shot even if youve had bad BWW experiences at other locations.
Nice place if you love the wings. And if you want to climb something after the meal, Palisades Climb Adventure is next to the restaurant.
Not the best BWW. Dark, not clean, and limited staff makes for a long wait for your food. Bathroom is worst than subway.
Do not come to this buffalo wild wings. The wait for our appetizers were an hour long. It wasnt even packed. The server said they are short staff. We were very disappointed with the service Im never coming had here. BWW hire more people do a better job !!!
Went in on a weekday which might be why my experience wasnt pleasant at all. In the front we were greated very nicely, once we were seated though our waitress was simply not welcoming nor friendly. I understand we have bad days , it seemed they were understaffed but youre in an establishment where you have to deal with people and be friendly!. The food was okay but definitely couldve been better.. social distancing was well and place was clean..sad to say that one employee ruined the place for us. Will not be going back.
Hi, place was empty, that was a good thing. All tables were at a social distance. The only thing, 2 of our chairs were broken, almost fell because of it. But we changed them right away! The food selection looked limited, compared to our last visits, but I guess with this pandemic, certain things are hard to order. Liked the TV monitors on display, with all the games (football) showing. Our waitress was polite, her name was unique too (sorry I forget what it was). Would go again!
Food ok, drinks better, customer service excellent. Our server and food runner were amazing. I would said 4.5 stars.
They stop “seating” guests 1.5 hrs before their listed closing time? Awesome. Won’t be back. Highly recommend anyone else considering making a 30 minute drive to NOT assume you’ll be allowed to eat during the posted business hours.
Waited an over an hour for a table outside the restaurant. Pretty sure the table wasnt wiped down it was metal The meal was incredibly cold and the drinks watered down. What a nightmare coming out of a pandemic. Youd think theyd at least offer hand sanitizer.
My night is tuesday! 1/2 price wing! Got this Hershey beer the other day.. freaking amazing!
Nice place, a lot of room. You can dine in or take out. I went day time , not to many staff. I had to wait longer than what I expected. Florida menu has more selection on their menu and sauces.
Obviously the wings are tasty. But some of the wings are really tiny and shouldnt even be served. Also this location has all the tables and chairs packed together and its really an uncomfortable dining experience. Other than wings, I had the Santa Fe salad which my server gave me a choice of chicken or pork. But it came with chicken and I told her and then she said pork is no longer available. No apology no compensation just walked away. Obviously I didnt want the chicken which is why I ordered the pork. So a pretty bad waitress. She also kept offering my wife different beers and then would come back to the table and say oh sorry we are sold out of that. It was me my wife and three kids so you can imagine there was a lot used plates and glasses on the table but this waitress never even thought about coming and cleaning up. We ended up just piling everything on top of each other in the middle of the table but that wasnt enough of a sign for her to do anything about it. Same thing with refilling our drinks, or asking how everything was, or even offering dessert. She didnt do any of that. And of course there was no manager walking around to check and make sure customers are satisfied either.
Waitress was pleasant and professional and awesome! Food was decent. But I give five stars based on service alone
I have no complaints about the waiter what I do have a complaint about is the food. Yesterday I ordered boneless wings which at the time tasted good and I was fine, couple hours later I am on the toilet and stomach is still not feeling good. Im 100% sure that food was old or not fully cooked and then unfortunately was served to me. Only reason I am giving a two star review is because of the waiter food I would give a 1 star or none at all.
The waitress was the worst ,bad attitude , slow service ,
This location of BWW has the distinct honor of having the absolute worst service. Based on the number of one star reviews, It appears management doesn’t care at all. The waitress moved like a crippled turtle. The hostess and 2 workers just hang around the front counter ignoring everyone. Request for extra napkins resulted in the young man at the take out counter saying” I put them in myself, guess what? No napkins at all. I have a good idea for management, instead of putting the same generic message below every bad review( and there are plenty) “ FIX THE PROBLEM”
The service was great but we were directly in front of the kitchen door so the constant people walking within the 6 distance was not good. How are we supposed to comfortably eat? Then we get our food & the portions are a LOT smaller than we have gotten even a few months ago at another location
The food was decent; they seemed very understaffed. The restaurant didnt look too clean.
Sat down to a dirty table. Ultimately it came down to the family letting their children (multiple) watch different videos on multiple tablets with the volume on loud that made us leave. I dont even like wings and the beer selection was basic at best.
My family and I walked in Monday night to watch the Mets game. We were rudely greeted by a server who didn’t even say anything to us and waved us over. He then brought us to a table and just pointed at it. When my dad kindly asked if he would be able to get the Mets game up for us, he said nothing and walked away. We immediately got up and walked out.Rude service.
The palisades mall location was a real disappointment. It looked closed when we arrived . Half the lights were shut off and there was no hostess. Had to seat ourselves. Table was dirty and no silverware or napkins were given out. Service was terrible, had to ask for everything.
The food quality is as expected for this type of restaurant, but the service is inconsistent, which I guess should also be expected for a restaurant in the mall. Ive gone several times with my kids when were at the mall. Last time I went, we stood at the front confused for quite a few minutes (between 5 and 8) before we even saw an employee who came and asked with visible apathy whether we were being helped. Our waitress looked pissed off as she dragged herself through the script to take our orders. I ordered 20 wings, dry buffalo seasoning, plus appetizers, sides, and a beer. I asked about the happy hour special for beer, and she said that doesnt start til 4. I looked at the time after she walked away and it was 357. So when I saw her again, I pointed out that it was after 4 and asked if they could just give me the happy hour discount, especially bc I hadnt gotten the beer yet. she said they cant because it was before 4 when I ordered. I asked her to cancel the order then so I could order it after 4. she looked exasperated and said she cant do that either without her supervisor approving it. I asked if there was a supervisor available. she went to talk to him and they gave a discount.when the wings arrived I immediately noticed they looked, felt, and tasted weird, pretty obviously recooked from an earlier order. I tried to ignore it and just keep trying to eat them, but I couldnt. the meat was not chewable and the skin looked like they had been previously cooked in a wet sauce earlier that had been covered with the powder seasoning. I brought it to the servers attention, who of course was just as pissed as she had been earlier. after some back and forth, I got her to take the wings back to the kitchen. the manager came to the table a few minutes later, also looking unhappy, to tell me the new order would take 18 minutes. seemingly waiting for me to change my mind about. the wings were entirely different and better this time.if they had a better manager I think they would do better
This place had cold wings. Definitely not coming back to Wild wing. Did not taste fresh. Feel more of microwave wing then dipped into a sauce!
Manager named Eric approved cold BBQ chicken sandwich! He also didn’t care that my party of 9 waited an hour for food to come and appetizers came With the food!! The food is normally fantastic but if he stays in this business they’ve lost a friendly family group for good. Hope none of you readers deal with any issues here.
The customer Service at this location is horrible. On 12/18/2018 around 10:49 pm we order a large serving of Wings and Drinks. We Order three different sauce on the wings. When the Order was READY the Wings were all mix into a big bowl. The Wings had so much sauce it look like vomit. Even the Manager Ralph agreed .We ask him to change the wings. He went around the kitchen and brought back the same wings just separated into a different container. However, we tried to look on the bright side of things to have the wings. The Drinks was horrible and the customer service remarks was that its the first time we making this drink. why even put it on the menu if your guys cant make it?. To make matters worst the manager did not even say sorry about the situation. He even denied us the opportunity to complete the online survey because they (Waiter) refuse to give us the receipt with the itemize purchase and the code to help corporate determine the manager, waiter and time of purchase instead they provide the credit card receipt. We asked for the itemized receipt and the manager claims it is not possible to print that one which was also a blatant lie into our face. Thank you for our date night
Had a stopover here and ordered hot chicken wings. Pretty cool place to hang out with family and friends. Our orders arrived just time to stop the salivating from glimpses of others savoring their meals. And the meal was HUGE! Finger-lickin good. The staff was pretty efficient and professional. The location is gorgeous, just of the highway, tucked on its own grounds in its own elements. When I swing by New Jersey anytime soon, Id love to visit again and again.
Been too long since the last time I even went there. Mostly its a spot for sports fans. Food is decent enough, mostly catering to the sports fans everywhere. Seen better days from what Ive heard. If ever go there, bring an appetite, and plenty of cash.
Went in yesterday got seated waited about 20 minutes waitresses came by the other tables not once looked our way 2 other families seated after us got service before us we walked out employees like nothing happened we usually go to other BWW always great service not coming back to this one 😒
Very big spacious place. The food is normally good at most Buffalo Wild Wings.The only problem with this place is the seating in the back area seems to be a little too dark and every time I go to the one in palisades the staff seems so miserable and that tends to get me worried. Its either that they are not well taken care of by management or something. Its horrible to see an employee looking so miserable because it tends to spread to others. Then you start to think if any of the employees are going to take it out on you or your food.I understand many places start out great but the greatness must be all the time and a happy server makes a whole lot of difference.Besides, I always tip good.
I would give this place a 0 if possible. Completely ruined our wings, they came out looking like a bowl of soup with wings drop in it. The drinks we had were very bland and the customer service, deplorable to put it lightly. Totally ruined our evening meal and time together 😕😕😕. Manager on duty was no help. Corporate will be notified as well. Stay away from this location if you want to enjoy consistent quality food and wait service.
I want to start off by saying that I understand the stress of working in a mall during Covid. I work in retail in this very mall and see the ignorance of many customers daily. The hostess and waitress were very good and attentive. I only went there to see the champions league final. We ate and we paid. I asked the waitress if it was ok to close my tab and move closer to the TV in the other room. She said yes and that she would let that server know. No problem. My son and I move over and the waitress for that area comes and asks what wed like promptly. I explained that we just ate and I asked if we could come closer to the TV. She asked if we could sit a little farther away but I explained to her that the very reason to move at all was to get this seat closer to the TV. You could tell she was annoyed and walked away. A few minutes later, the manager came by and asked me to move away. I gave him the same reason for sitting there as I did the waitress. He said he would have changed the channel but I explained that the projectors were too bright over there. You could tell he got annoyed and flustered very quickly and I apologized for the annoyance but the very reason I came here and spent any money was to watch this game because it wasnt even on. It took forever to get the game on and then Im getting told I cant sit somewhere after Ive paid my tab. As a manager myself, he did nothing to give proper alternativ s nor show empathy to why I even went there. Might be a stupid reason but this is no way to treat a customer especially if another waitress gave the ok for such actions.
Service was absolutely miserable. Out waiter Gordon was not the least bit engaging. It felt like myself and my friend had to walk him through the process of taking a food order. Had to ask for silverware, and then wait an inappropriate amount of time for it. Gordon was more concerned with attending to the table with six people away from us. The same treatment was given to the table of three next to us; It seems like quantity was more important than quality. When our food arrived (which was good as always, no problems there) there was no acknowledgment and it was dropped down without a word. As proof of concept we ordered a piece of cake (which was nowhere near as good as the food) and it took 15 minutes to receive, since we timed it. Was it crowded? No. Was it understaffed? No. Cannot wait to complete their online survey.
Great wings. Terrible service. 5/12/19 - Waiter forgot about us, the order was wrong at first, we were checked on once. Waiter literally dropped the check on the table and walked away - didnt even notice that my friend had a question. In their defense, Ive never had a problem there before (which is why Im emphasizing the date). Hopefully I can rebut this comment in the near future
One of the better BWWs Ive been to. Dont know why it took us so long to come here, but the mall just has too many options for food. In any case, it seems to have nice CS all around. Chicken wings crispy without the meat getting dried out. Ask for the comp bread while waiting for your drinks or they will never bring you any.
I ordered 20 wings, 10 mild & 10 desert heat. Not sure why the wings would all be put in the same box.... desert heat and mild????? The mild wings were ruined as the dry rub mixed in with the mild sauce and the whole box turned into desert heat... put them in separate boxes !!!!!!!!! Ruined
This place is great. They have a bunch of different wing flavors that gradually increase on a scale they give and know how to make the wings moist and flavorful. They give the choices between tenders wings and boneless on top of other items like quasadias. The only little thing that concerned me was how unsettling the environment of the restaurant was. Im a wing eater so this place gets my approval👍
Lots of tvs. I almost didnt know where to look there were so many games on. Wings are small but very good. I get them dry with sauce on the side. Service at the bar was great! Good spot to come with your boys for wings and things and cold beers.
The gm bill is rude to guests rude to staff and treats his guests like garbage. He cant manage his restaurant and lets his assistant manager Eric talk down to guests fight with them and sexual and verbally harass their employees while he hides in his office. The service in this restaurant is horrible the servers are always on there phones in front of guests food comes out ice cold and wrong half of the time. The establishment is dirty, mice and cockroaches everywhere half eaten chicken bones all over the floor while servers stand around and do nothing with nasty attitudes. Complete disgrace to the food industry.
Went for a childs birthday dinner and they were accomodating with bringing the cake out and also cutting it up for us. The manager even came to personally wish the birthday girl a happy birthday. Great service especially for families with younger children!
Only went during off hours during breaks at work. Overall a good spot! I RECOMMEND IT!Only had one bad instance when the server literally just deserted my small group for some other big group party 😔-Food comes out fairly quick-Fairly priced-Good screens for games!-refill/checkout game could use improvement (depends on server)Solid B+
Buffalo Wild Wings is Buffalo Wild Wings, I usually enjoy a quick bite with friends after a long day or after shopping at a mall. This particular location at the Pallisades Mall was overall good but we asked to be switched to a table away from all the foot traffic and when they did we ended up with a 2nd waiter who was a bit pushy and on the rude side, one of the orders of wings was wrong and when we ordered a second round of beers she brought the check along with the beers even though we didnt ask for the check... it almost felt like we were given a hint to get up and go. I didnt let that ruin my day but service with a smile is a simple concept, maybe management should give a friendly reminder at the next staff meeting.
The wait staff wasnt great. The man who brought the food was rude. The woman who took our order was okay, but not really attentive and therefore messed up the order. The food was okay, but only the wings were good. Everything else (burger, mozzarella sticks, fried shrimp, side salad) were meh.
I love the food but the worst thing is the experience. They have the TV blasting over the speakers so loud you cannot even have a conversation at the table or enjoy your meal. I know its meant to hear the sports announcers but all you hear is commercials and non sense.please play music!!!
Great ambiance, not too loud. Nice menu selection. Only thing was I didnt know that you couldnt just order a drink; you have to order food as well.
Tasty boneless wings. We have about 4 different sauces. The wings were delicious. We sat for a long time enjoying the wings and the conversation. We relaxed and no one bothered us.Great place to enjoy with family and friends.
My girlfriend and I have been here like 10 times in the span of 3 months.
So the wings arent bad but the service and the place is. I had a horrible experience the first time we went. So bad in fact I went to the website to complain. The owner reached out to me, was very appreciative for the feedback and apologized for the experience. He even gave me a voucher for my next visit.When we stopped at BWW this weekend there was a wait. It wasnt long but when we got back to our table we noticed many other open tables. Then I started noticing that the other tables were being used as expo stations where all the nasty garbage was being piled. Then the floors were covered in straw wrappers and discarded chicken bones. Then using the restroom it was atrocious. Just down right gross.To-go is my best suggestion.
Service wasnt up to par. We ran out of water multiple times and it took a while for them to refill. Waiters barely came by to check on us. Other than that though its Buffalo Wild Wings and its not bad.
They have a lot of random fire alarms. EDIT: food was cold, dry, and drinks were messed up. Just dont go.
I have been to this buffalo wild wings several times and always had a great experience, but the last two time I went I hated the service. I walked out because they didnt even take my order after waiting for 45 minutes after being seated. The other night I went with several of my friend and they had us wait at least 45 to an hour before they took are order and additional hour for food and drinks. The food was awful and the bones in the wings were all broken. I could also tell that the wings were sitting out for a long time and my beer was really warm. I will never come back to this location.
Not the type to leave reviews but wanted to warn other people to stay away. Went on a Saturday afternoon around 12:10. Wasnt busy at all and we were seated (2 of us). Not once did someone come up and introduce themselves as a waiter, no water, no napkins or silverware after 12 minutes so we got up and left and ended up going to yardhouse.
I didn’t like the place, I ordered pickup and they gave me very less carrots and celery for the 69$ order what I made, I went back to my car and doubled checked my items saw that they didn’t give my large basket of potato wedges, I had to go back to ask them and I see their faces from far and they both had expressions in their face that am coming back and when I asked for my wedges they gave me small order rather than large, the guy was rude answering my questions I think he is the manager over there. Don’t ever go to this location.
Went there for having a short meal, during that time I noticed other dishes, and so I decided to come for heavy meals. They use fresh and healthy materials in cooking all the food items. Honey BBQ Chicken Kids Boneless Wings are some popular dishes here.
I go here a lot. There is no place like buffalo wold wings. There are over 20 TVs so you know your not missing one second of the game. The over all atmosphere is very,very healthy and welcome. Its food is to for for, having over ten options of the spiciness of the sauce of the amazing wings. You can also choose whether you want dry or wet sause (dry bei ng spicy-er).The waiters treat you like best friends. And somehow, it feels as if they improve the quality of the food, the nicer the waiter/waitress. And although the prices are a tad bit high, its worth every penny. But back (to in this case) the waitress, so was super sincere and quick with our food. We ordered at 12:21 and got our food at 12:22. Im not joking. My brother forgot an entertainment source, and when she saw that she immediately brought him an iPad. WOULD TOTALLY COME AGAIN!
Bartender was nice, but the food consistently takes too long to come out. Ive been here three times. my most recent experience there the food came out 45 minutes after ordering it, I was not the only one upset by this as I saw other patrons complaining to the staff. The wait was not worth it, the food was OK but nothing Id come back for.
At B-Dubs you know that you are going to get good food and get to watch whatever sporting event you are into. I love all the wing options. It has a bit of a chain feel, but the prices are good, the food is good, and this location in the mall is right by all sorts of other things to do before or after you eat. My friends like to go bowling after because the bowling place is only a few steps from B-Dubs.
Love the wings. Good selection of different sauces. Good selection of beers for a chain restaurant. Staff is very helpful and friendly. A lot of tables, so check the bar for a seat if you dont want to wait.
We visited buffalo wild wings on a return venture after having a wonderful experience..... unfortunatly this time wasnt as grand. Upon ordering the same item i did last time i was incredibly dissapointed to find out that with menu changes also came portion changes. What was a flavorful filled to the brim plate of sandwitch and fries came out as a smaller sandwitch accompanies by what i can only presume was about 20 french fries. This was also after our waiter bringing out wings we ordered as an entree as an app, and the wrong sandwitch when our food did finally come. In addition to the disappointing food portions and incompetence of the kitchen, our waiter who claimed he was also a bartender, didnt know what was in their drink of the month let alone that they even had one. His laid back i dont care attitude was the perfect relfaction of what the establishment has become with all the new changes. I would highly reccomend going somewhere else
Terrible customer service mostly teenagers working there who are playing around and ignoring you. I had coleslaw missing for my meal and asked for a substitute she said no I had to wait for the manager to come out and it seems like the manager is the only one who knows whats going on (The manager was great). Never again on a Saturday night. Food was ok.
Service was good. Wings are good. Thursday is buy one get one free on boneless wings on the 6 or 10 count for a limited time.
The place was an absolute mess and there were a lot of available tables yet the wait time was about 20 min. Many people including myself ended up leaving.
It’s either a hit or miss. You’ll come one day and the server is dismissive and rude and the chicken comes out dry and warm like it was sitting out for a while. Then, the next time you will come, the server is nice and accommodating and the chicken comes out hot and fresh.
If you enjoy BBQ wings, sports, or just wanna go to a cool place to spend your birthday (like I did), check out Buffalo Wild Wings. I enjoyed the atmosphere and the people were pleasant but what you would expect at an establishment like this. Many sports fans and families are the usual customers. Service is fast, and you usually have a comfortable time making friends.
Okay, now I hate giving bad reviews to places I love so it pains me to do this, but this specific buffalo wild wings quite frankly sucks dong. On more then one occasion Ive had just crappy service, and horrible food and that is a huge disappointment considering how much I love me some buffalo wild wings. Thinking about ordering out? Forget about it. Ive had half full containers of dip, rotten celery, and cold or crappy uneatable often burnt black or dry wings/food. But as I say this I do know that these complaints from myself and my family have only been here recently within the last few months or maybe a year. So, maybe a change in cooks and/or management is in order or perhaps some extra training? But thats just one unhappy customers opinion right?
On Wednesday July 26, 2017 I went into the Buffalo Wild Wings in the Palisades Center. Im not from the area I live in Philadelphia, I was in there on business.The server Fabi helped me. After eating I paid for my food and left. Two days later I realized I was charged for two separate bills when I only had one check when I was there. Not to mention I was only in the Palisades center for the one day. I call and ask to speak to the manager and they give me a hassle after I explained I was a customer and needed to speak to the manager. They came back and said could I leave a message I said no I would hold. They in the background mocked and laughed at me while the person Im guessing was the manager said hang up.This is unacceptable to treat people like that, regardless of it its in person or over the phone. I will never go back there and I will get my money returned and they will pay a charge amount I was trying to be nice and help avoid by calling and showing them their mistake. Rude and immature people are not fit to work in the service industry.
Food with okay. The waiter top notch service!5 Stars for our waiter!But it was pretty hot and smelly 🤮
Used to go here every Sunday for football with a friend of mine when I lived in Jersey. Great place to get together with large crowds to watch sports on the big screen televisions sprawled across the place. Happy hour deals are great and on slower days the bartender will give you free promotional gifts associated with your drink orders, if available. Ive maybe had one problem with an order and it was rectified within 2 or so minutes. Staff seem competent, but I rarely see supervision amongst them (probably because theyre so competent? Who knows?) Not a bad spot to spend a nice sit-down meal at the mall when craving more than the usual food court experience (I mean, there is only so many times you can sit there and be harassed about trying so and sos bourbon chicken before you lose it).
Love the food, but its so noisy you cant hold a conversation. Next time Ill get my wings to go and eat them at the food court in the mall! Too bad for them.... theyll lose the revenue on the drinks and dessert. They need one quiet spot for those of us who dont yell when watching sports.
Ordered take out. Food took forever to come out and then had to wait for the drinks. Left without the drinks and when I got home I found out they screwed the order up. Unbelievable
I went when it was swamped so I guess I will have a little bias in this review. It just was really average and just wanted you out of the door as fast as possible. Would definitely try again though.
Wings were fine, service was terrible. Waited 15 minutes for wings that were ready on the counter but the hostesses were too busy talking about their personal lives with other coworkers to do their job. Very annoying and will not be coming back.
Didnt have the best experience. Food wasnt quite as hot as we would like and burger was a little bland. Complained to the manager and he had no problem fixing our issues and saving our experience.
Went with a friend to watch Monday football, we sit down in the bar, the service was great he had a lot of people in the bar but he manage to service all as fast he could and be asking always if we was ok. We had wings because it was all wings you can eat. i had the medium and parmesan that was very good, my friend had bbq and medium. the service in flood was very rude to me i ask something because the men from the bar was very busy she say, the one from the bar have that (not sure she did that because she wasnt are service but i dint like it).
I love this place good food ,great service and a very comfortable atmosphere ! But I hearing things( Robert Daniro) voice!!! I hear the they are doing out with 4 flavors, teriyaki, honey bbq , thai curry, and i believe bourbon jalapeno but not sure ! Please not the Teriyaki
Horrible manager and potentially racist. After shopping at the mall went to get a table for 4 during the dinner hour. We asked for an extra chair for our table to put our shopping bags on. Waitress refused as the nearest table with an empty chair was a four chair table and they wouldnt want to make it a 3 chair table. I asked for the manager who basically confirmed that they would not give us an extra chair. I looked around to see several customers with shopping bags on chairs which pissed me off even more about the situation as if they could not find a party of 3 to sit at the next table. I walked out after the manager offered to hold our bags and coats in the back office. I wonder if this would be the same treatment if my wife spoke perfect English when she asked for the extra chair.
Your table will be ready in twenty minutes probably shouldn’t equate to an hour. Just tell me the real wait time are u kidding
Food is consistent. Tons of different selections of sauces. Over all, pretty good!!!
Good food , horrible service, went on a Tuesday afternoon around 230-3 it was a slow afternoon and when was seated no one came over until about 15 / 20minutes later and when we got our food we never seen the waitress again until we were done eating when we ready to pay. Do better hire better staff and customer service!
BWW is consistent with good food. Menu does not disclose how many wings you get with a size order, you have to ask server! Love their Asian Zing sauce!
Had the chicken tortillas. They were fine. Just an average chain. Dark in there. Big screen TVs playing various sports and games. Ok place, beer is very expensive, over 5 dollars a draft. Ho, hum restaurant.
This place is always awesome. Food is delish. Ive never had a problem with service. I always prefer going on a non crowded day only bc whenever theres a game on it gets pretty rowdy and loud haha. On that note, its a great place to go and watch a game !
Horrible service, Staff wouldnt seat me, they foind it funny to pick people apart in conversation as they all huddled up to the front in a group. The food came out wrong for for for 3 out 5 people. The wrong wings and when asked the employee said I dont know. I just work here.
There are some seriously spicy wings on the menu, mango habeñero in particular have a real kick but are very tasty. Good beer selection with a few local brews. Friendly service.
Just another Buffs location. The food was good aside from the fries being old and gross but that seems par for the course for most Buffalo Wild Wings locations. The strawberry daiquiri is great and Ill definitely be coming back for another soon.
I place and order online, picked up my order and my french fries were not in my bag. I called to let them know and the guy that answered the phone was nasty and had an attitude. He will not let me talk. This is the second time that it happened. I will not order again or visit this place.
Watched bartenders handle money and gather finished dirty plates and then make drinks without washing hands.Good luck with cleanliness during a time when this is utmost importance.
Nice place if you want general food. They do have a lot of tv screens so you can always find some sort of sports event to watch. I wouldnt classify this as a typical sports bar though and is family and non-sports friendly.
We got our food before we got drinks and silverware. Service was incredibly slow. Worst service I have ever had at any buffalo wild wings. Wont be going back. Worst part is that it wasnt even busy.
Beer was good, wings were OKish but the tacitos were stale and the flavor of the chicken tasted like it was burnt. My girlfriends wedges also tasted funny and not in the good way. Wont go back again.
I have always had great service at this particular restaurant. There is always seeting available, and the food is good. One thing to note is that they are open for indoor dining during covid.
Had to shame the maitred to bus a table to allow the 2 of us to sit. Then waited another 5 minutes for our waitress, who instead of taking our drink order and appetizer SHE then started busing the rest of the tables around us. WE WALKED OUT WENT TO THE BEST PLACE IN THE MALL YARD HOUSE
Just Gross! The food took forever. Upon arrival, all was greasy, yes, expected but this was beyond oily! The worst mistake was ordering the salad. It came wilted, tomatoes were soggy, it was not worth being outside of a trash can. The wings were overly salted. My sons Mac/cheese was runny. We will not return.
Was not pleased by the service at the Palisades Mall Buffalo Wild Wings location. Slow service, our waitress was unhelpful and the food was adequate at best. Not a good impression for my first time going to a Buffalo Wild Wings
Drinks were just abysmal, main meal came out before our apps. Then when you ask a waiter for some sauce and he just shakes his head and walks away and stands on the other side of the room to watch the Yankee game, doesnt come back for twenty minutes and only brings a check.
Had plans to go to Buffalo Wild Wings for super bowl Sunday for over a month with my friends. During the game the projectors kept turning off and screwing up. The employees kept messing with it and zooming it in. As soon as I finished my drink I left. That’s the last time me and my boys go here for any game. I called corporate. Hopefully they can do something about this because supposedly from what I’ve heard this is an ongoing problem with them.
Wish I could give it less than 1 star. We went there based off a recommendation but the service was odd and the food was terrible. There was a piece of hair in our spinach artichoke dip and our waiter sat down with us while telling us the specials and taking the order. I would never go back or recommend this place to anyone
This place is gross...It dark, it smells and its dirty...Now I know this isnt a 5 star restaurant but Ive been to other BWs and its nothing like this.Youll get a better bang for your buck at any other restaurant at the mall!
The service here is horrible I went around noon and there was nobody there was no hostess but I’m patience so I waited for 5 mins so nobody came. I continued to wait as I saw several workers continue to pass by me and not even acknowledge me. The service here is the worst so don’t go here.
Charged my cc on superbowl sunday when they could not deliver.I can understand that they have orders lined up but this place has the audacity to charge a customers cc even after canceling the order. Called the place multiple times to get a refund. spoke to the manager twice who assured me that the refund would be processed. But the manager is as lazy as the person who was in charge of canceling the order. Ultimately I had to dispute the charge on my cc and let the bank deal with this merchant.Would not recommend this place even on a regular day.
Mediocre wings. Yeah there is a variety of sauces, but theyre not great. Way better options, and the staff could care less about you. Youre lucky if they dont scam you out of your change if you pay with cash. Had that problem twice there so I gave them a chance to be better, but failed.
The wings were good, but the service and cleanliness were atrocious! It took 20 minutes to get our drinks and no one bothered to ask us if we wanted refills. The place was dirty. Didnt look like it was cleaned in a few days.
Best place to have delicious wings 😀 cool staff. Service was fast and on time 😀. If I ever wanna have food after 10pm I come mostly here. Neat and simple place to have fun 😀
Food came quickly and waitress was very attentive to our need
Came the other day and things were ok but today they were annoyed we asked for a seat? Not only that but then they seated others before us. Decided to go to a different buffaloes. I cant imagine the servers if the greeter was rude about us asking for a seat i cant imagine the server.
The servers are miserable it seems. I’ve been here 4 times already and I haven’t had one server who has yet had a smile or a decent attitude. This was the last time I spend my money here, when I walked out I told the girl sorry I bothered you at work tonight...The wings are really good but not worth the miserable people waiting on you...
Eating as I type this review food is cold, waitress Beth has been to our table one time just to take orders. Drinks are empty, food is being forgotten .... This is just very poor, I will never eat at this location again I feel sorry for everyone else who eats here.
Amazing food, clean atmosphere, and a diverse menu. My only tip is to bring a BWW veteran to recommend their best. Or just simply ask one of the well trained staff members.
Experience included ice chips inside my appetizer, a waitress insisting a random IPA that smelled like urine was a New Castle brown ale, and watching the manager have a breakdown because there was a line.
Service is good. They have such a huge verity of wings of all different spicy levels. Buffalo wild wings is my one and only choice for a verity if wings!
With Coronavirus up in the air now a days, Buffalo Wild Wings of Palisades Mall may have somewhat of social distancing but the ventilation in here makes you feel like youre in a locked room no windows. Where are the inspectors when you need them 🤦🏻♂️?
Made the mistake of ordering hot buffalo sauce on the boneless wings. Shouldve had the sauce on the side and save my lips and tongue. LOL
The food was eh. food took a while to come out. customer service was not good. didn’t get check on during our meal.
Service is a bit slow because they lay be understaffed, otherwise everything is great!
The employees are all hard workers looking out for th eir customers. But, the management leaves little to be desired. This is the second time I have been in here and had issues with food or something else. No visit from the manager and she ignored my requests. Very poor management style, if I owned this place I would fire her!
Burger was cold, especially in the middle. The sampler app was terrible. The kitchen needs to get there act together. Expected more. Maybe thats why it was empty. Dont bother.
I ordered wings and they were a little cold and there was a fly in my ranch dressing, yuck. Waitress said sorry and mentioned something to the manager but it never gotten taken off the bill. Highly unlikely that I’m going back again
Out of beer on special. Took 20 minutes to get wings. Not overly informative or polite waitress.
Bad staff on pickup table. Usually tickets are lost and they continue the calming down ( they packing up ) worst place
First time to a buffalo wild wings pleasantly surprised. Tasty food good value and our server Bree went over and above.
Love this place, perfect place to watch big sporting events, wings are superb and the beers are nice and chilled.
Food is always delicious but they forgot the blue cheese on the to-go order.
Comparing stop wings and wings factory to buffalo wild wings this is the best place for wings. They should open one in Bergen county. They are good but the best wings Ive ever tried are in el Salvadors buffalo wings
I mean... Its everything I wanted no really downside bring there to eat than other places.
This branch of buffalo wild wings has gone downhill tremendously in the past year. The service has been gradually getting worse and the wings have been coming out with no sauce on them as well.
This is the slowest Buffalo Wild Wings ever. Their service is terrible. I have been waiting on my food for over an hour. Even after waiting an hour my order was completely messed up. I will never order here again!!
Other than overhearing the Waitress talking about getting high after her shift when her boyfriend came and sat at the bar, everything was wonderful. Great wings, great atmosphere.
Great wings! Only if they take care of their customers. Theyre always super busy. Maybe good for them but not so good for the customers.
Had the chicken strip and fries. Good, crispy, fresh and hot. Fast service.
We stopped in for a quick bite on my birthday and spent a few hours eating, talking and having drinks. Wings were amazing as were the drinks
We had gotten a table right a way. We sat at the table for 15 minutes and no one came to the table to take our order so we had gotten up and left.
The service was lackluster. They were out of menu items. We were seated next to the doors for the kitchen and saw non staff going back there.
We were seated fast and waited 15 minutes and no one came to even welcome us and say they will be right there so we left
The waitress was so mean to us 😭
Delicious food, great service... I definitely recommend this Buffalo wild wings
My obsession with Buffalo Wild Wings is unsurpassed. This is my usual joint, Ive never even tried the wings because I dont usually like them, but every thing else tastes great anyway.
Worst place. Employees are really helpless. You can stand in front of them and they act like nobody there. Food take forever to come out.
The food was disgusting. Im not the one to waste food, but it was so bad.
Food was great and service was excellent. Wait time to be seated was some what long but worth it at the end.
Omg food was horrific i cant believe how bad it was it was actually inedible and i dont like to give bad reviews and i apologize for it but i cant have people not be aware of it
Went to buffalo wild before with my 4 cuz we had a plate that had 4 or 5 types of wings I choosed the spicy ones because I love stuff that are spicy!
Food is not terrible but service sucks. Too often we wait more than 20 minutes to see a server
Its okay Their food is ok and service is meh
Worst bww I ever been to .was too dark couldnt see menu horrible service cold food etc. Just all around bad experience.
The food is good over there. I especially like the boneless and traditional combo with the fries. So delicious!
Appetizer cold, service horrible. Never even offered refills.
They sell you gift cards and then dont put the money on it, then tell you tough luck. Dont eat here. Everything is too expensive and they just take your money.
Food was good the waitress had no clue what she was doing
Good wings, a little over priced but on the special days its worth the price.
Bar tender was great. Service was fast and prompt the changes they are going through now since the purchase I do not like.
There wings were amazing, the shrimp appetizer was good too... service was on point and food was delicious.
Food food was delicious wings were good service was a little slow but still all good experience
The service of working employees is too slow.You have to wait at least 40 minutes to sit at the table and wait for food!
The burger was ok. Nice atmosphere and the server was polite.
Total reviews rating 3.7
199 Reviews for Buffalo Wild Wings 2023:
Review №1
2022-04-10Very slow and unprofessional service, waitresses are not well trained. The eating area is dirty as well as the restroom is filthy and smelly. Good wings.
Review №2
2022-02-19Boneless wings awsome. Mozz sticks good. Fries good. Nachos good. Everything we had was great. Nice location in the palisades mall.
Review №3
2022-06-12Balanced and taste good. Love wings? You need to know this place. For me it is second only to good tacos. Some of the many orders I made came out perfect, and some were just alright. But the bottom line: I recommend Buffalo Wild Wings.
Review №4
2021-09-10Always pretty good! Not a bad BWW - Ive gone here a bunch and for the most part Ive never had issues. Service during dine in could be a bit better, but overall its a good place to grab some food 😁👍🏻
Review №5
2022-06-06Went here with my family over the weekend and I just did not like the smell in there. Smelled bad and the place looked very dirty. I did not feel comfortable to eat here at all. I have been here in the past many many years ago and it was great, but upon my return with my family, I was not impressed at all. Workers also seem to hate their job and arent interested.
Review №6
2022-06-19It’s Father’s Day and my wife and kids decided to take me out to eat. Since I was already in the Palisades mall, I decided Buffalo Wild Wings would be a fun choice. Boy was I wrong! As we entered we were told to have a seat and wait for the host to sit us, we waited 10 minutes when a white family came in and was seated immediately. I’m not saying it was about race, but this is what happened. After complaining to the manager, we were seated at a wobbly table with a rip in the booth’s seat. The manager said he would be at the table, but after another 10 minutes and my family and I watching the other family receive their drinks and order their food, no one arrived to our table. I decided to leave and eat at another restaurant even though we had our hopes for Buffalo. This obviously out a damper on my Father’s Day!
Review №7
2022-06-04This was the WORST experience Ive had at a chain restaurant. Our group of 6 took 30+ minutes to seat, multiple parties were seated before we were. Once we were finally seated we were never approached by a server for over 25 minutes. I could completely understand if it were a busy night but there was all of maybe 4 full tables of customers besides us. I cant even use the explanation of “low staffing” because there were multiple workers standing around gossiping. Like groups of employees standing around by the bar and hostess station doing nothing. My husband asked one person at the hostess station for water and he was told “you need to ask your server”. Needless to say, we all walked out and went to Yard House. Never again with this Buffalo Wild Wings.
Review №8
2022-02-12Hostess was rude. Sat us at a filthy table with peices of food still on it. They are always super short staffed and make you wait an extremely long time for service. Food came out cold more than once. Worst service I’ve ever had in a restaurant. What the heck is wrong with this place?! It used to be pretty good but it went down hill fast
Review №9
2022-02-26Food is sub par, service was slow and the hostess wore cookie monster furry socks with crocks. Very unprofessional. Boneless wings looked and tasted like they were not fresh and sat under a heat lamp too long. Same with the fries. The Buffalo ranch chicken sandwich was okay but lacked sauce. Never again.
Review №10
2022-04-26It was the worse experience. It was during a slow night, and the waiter didn’t even came to check on our table. We order an appetizer to start and we wanted to order our meal but he left and never came to us again, so we couldn’t order it. The food came out cold and the wings tasted weird. 0/10