Delivery
Yes
Burdick Dodge Chrysler Jeep RAM in Cicero
Categories
Location on the map
Cicero, Onondaga County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 315-699-3846
Site: http://www.burdickdodgechryslerj...
Site: http://www.burdickdodgechryslerj...
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–6PM
- Saturday:8:30AM–6PM
- Sunday:Closed
Comments (199)
Ryan Eiffe helped me lease my Jeep Grand Cherokee for now the second time! I had the best experience car shopping with him. He was helpful, answered all my questions and got me the EXACT same car with all the bells and whistles that I wanted! Best part, with a lower payment then before!! Can’t recommend working with Ryan enough! Thank you!!
Truly great experience from beginning to end. Smooth process with trading in my 2020 Jeep for my new 2022 Jeep lease. Randy was attentive, informative, and answered all of my questions with ease. I’ll be back when this lease is up! In the meantime I’m thoroughly enjoying my new Jeep Compass!
From the moment my wife and I stepped into DV Jeep Ryan welcomed us and took the time to listen to our needs and helped us get the most Jeep for our budget and ordered us the Jeep Sahara Hybrid. We have not had the best experiences with DV but gave them another chance after many years. Ryan is a great salesman with knowledge who truly made this buying experience from a sales perspective the best.
Ive said it before and Ill say it again- best service team around.I was looking for Mopar add-ons for my Jeep and Hunter from the parts department at Burdick Jeep absolutely KILLED it with my experience in person. Not only did he know exactly what I was looking for, he was enthusiastic about it the whole time. Someone who truly loves what he does and the products he offers.I would recommend Hunter if youre in the market for anything Mopar-parts related. He barely needed the computer, hes just that good. Hes the one getting 5 these stars today for sure.
Ryan Eiffe at Drivers Village Jeep in Cicero was a joy to work with! Ryan understood what I was looking for in a vehicle, helped me to get out of my current lease end with ease, and made sure I got a great deal on a new 2022 Jeep! He called my insurance company for me prior to delivery, and I loved that that there was a DMV right on site! When it was time for delivery, he sat with me to ensure that I understood all of the technical features and details of the car. I would work with Ryan again in a heartbeat! And I highly recommend the DV experience!
Steven was an amazing! He answered all my questions, was so patient with me and not pushy! I have never has such a smooth purchase! Would definitely recommend! I will be returning at the end of my lease! So worth the 4.5 hour drive from Queens, NY!
Jim was nothing but helpful and open about everything as I was a first time car buyer. He made the process easy to follow and understand and answered all questions I had regarding my vehicle. He was there every step of the way to ensure things went smoothly and proceeded in a timely manner. highly recommend seeing Jim Read for your vehicle.
I leased a jeep at Burdick Dodge Chrysler in December. Matt Perra was my salesman. He was excellent. He couldnt have been more thorough. I highly recommend him if you need to buy or lease a vehicle.
Had a good experience here. I have purchased with them before. Only docked a star because the salesman didn’t seem to have full knowledge of the extensive features in the vehicle and after 7 weeks I’m still figuring them out because the manual is confusing too In spots. I’ll definitely be back but it will be a long time as I love my new Jeep.
Purchase was a no brainer, top dollar on trade in, and discounts on a new car, no pressure on the sale, no salesmen on the test drive, so you can think i was even allowed to take 2 test drives,I told them brand loyalty is a good running car,dealer loyalty is an e.z. sale and good aftersales service so far, they got 9 out of 10 as it sits right now, I plant to keep this car for next few yearsif I like it I will upgradechallengers hold their value
Worked with Ryan Eiffe to get a new Jeep Renegade Trailhawk. Ryan made it as painless as possible. Great service, great salesman, would and will recommend him to anyone that mentions they are looking for a new car.
Jim Read is the best salesman in town and made our buying experience easy and a pleasure!! When you have great people working for your company it makes you loyal customers and thats why my family is repeat customers of Jims for years....if you need a great product from a great business go see Jim Read!!
We had an older truck and suv and our kids are getting bigger so we wanted to see what we could get for a trade in to upgrade to newer and bigger vehicles, we met with Shakti, Steve and Randy. All three of them helped us out with a new 2022 Ram 1500 Bighorn and a 2022 Dodge Durango with 3 rows. Payments were where we wanted them and it was so quick and easy. They had no problem with all of the questions we asked, they dealt with our three crazy kids and never seemed bothered by them. so helpful nice and welcoming . We have already spread the word to neighbors and family to go to them for buying a vehicle. Shout out to Amanda ( I believe her name was) for helping us fill out the paperwork and explaining everything to us! you guys rock we will definitely be back again in the future!!
I just leased a 2021 Jeep Compass, and it could not have gone smoother. I felt very comfortable with the process and all of my questions were answered (even ones I didnt know I had). Highly recommend visiting for your next purchase or lease.
I’ve never had any issues at Burdick Jeep, sales and service has always been quick and easy. I highly recommend working with Randy in sales, he made my customization seamless and was able to answer all of my questions with ease.
Jim was awesome to work with. My new truck came in early and he made it a quick and easy process getting a new lease.
I just leased a 2022 Jeep Grand Cherokee from drivers village- gorgeous car! (My second one in a row)! Ryan Eiffe was the salesman that helped me. He was very knowledgeable and personable, and got me exactly what I was looking for, at an amazing price too!! I was able to turn in my old lease a bit early, and even had equity to roll into my next one. I was on the fence about purchasing my current lease or getting into a new one- he looked into both options thoroughly, and not only found me a new car to lease that was the same color and almost the same package that I previously had, but the payment even went down! (I got lucky on that one)The whole process was extremely fast and painless and he was incredibly accommodating and easy to work with. I went in to inquire my options, and came and picked up my new car the very next afternoon! Ryan certainly goes above and beyond for his customers and has a great, friendly personality! I HIGHLY recommend working with him, he is the man to see!!!
This was my first experience leasing and the process went so smooth. I went in looking for a specific vehicle, which ended up selling to another customer. My salesman Randy asked what I wanted in a vehicle and found me exactly what I wanted. I highly recommend their service!
Great car buying experience. Salesman (Ryan Eiffe) was knowledgeable and very accommodating. Sales team was helpful and laid back, offering a low pressure experience. Highly recommend!
My husband & I recently purchased a 2021 Ram Big Horn. We had no intention of trading at the time but we got a fantastic price for our trade in and the final price of the new truck. What made our experience the best was our salesman Michael Wilson. He was very nice, knowledgeable and kept in great contact with us through the whole process. We live 3 hours away and I would go there again to purchase a vehicle in the future. They were very accommodating and everyone that was involved in our purchase was helpful. Thank you Michael for such a smooth and positive experience. We cannot thank you enough for everything!!!! Also thank you to Scott in parts that helped us for our 5th wheel hitch and attachments and also to Daniel for helping us with our plow and the instructions. This dealership rocks!!!! You will not be disappointed.
Jim Read exemplifies every aspect of what great customer service is. His commitment, patience, listening and meeting my needs during my search for a brand new 2021 Jeep Grand Cherokee L summit made me chose and buy within a day!!! There was no need to go to another dealer even though I had the same offers on my trade in. From the time I walked in I felt at home after he greeted me and had a brief conversation. This dealership is lucky to have someone who has their ear to the ground and has such a welcoming spirit. His service reflects great credit upon Burdick and should serve as a example for all that follows behind him. I will definitely tell my friends and faimly to go to Burdick when asking about a car ….. and more specifically to ask for Jim read!!!!
I had a wonderful experience with Matt and Drivers Village. The process of buying my van was great! Quick and easy! Matt was extremely helpful with I had difficulties with the CarPlay after I left the dealership with my van. I highly recommend Going to Drivers Village! I love my 2021 Pacifica🥰
Just leased a 2021 Jeep Compass! I love it! My Sales rep Ilea Hernandez was knowledgeable and kind, with no pressure. I will definitely lease with them again in the future.
Ryan helped us purchase our Wrangler. He was knowledgeable, patient, and attentive. We couldn’t be happier with our purchase and the customer service that we received.
Great price on the Truck , great trade in Price . Thanks Mike and Stephanie for working on this deal.. Thanks again Michael Goebel
Weve been taking our Jeep Grand Cherokee to DV since 2017. The last two times, more specifically yesterday, was the worst experience weve ever had.My husband scheduled an appointment for 9/25 for oil change, brakes, inspection, and a door lock issue. We arrive at our scheduled time to be told I dont know why they scheduled you, we dont have anyone to do that big of a job. This wasnt ideal, but we agreed that we would come back Tuesday first thing.Tuesday we drop the jeep off at 7:30. At 10, we were told that it hadnt been brought back yet. By 1:00, the oil change has been done, and by 430pm, the inspection. We asked multiple times for a call back and never received one. Customer service was no help in relaying the progress of the work being done. I 100% understand there is a staffing shortage, but that doesnt excuse poor customer service. We will not be returning.
My husband and I had the best experience when we went looking to lease a new Jeep. My salesman, Randy Castle, was very professional. He did not try to sell me anything I did not want. No pressure at all from him. Knowledgeable, answered all my questions. Randy made us feel like family, very polite and friendly! Randy has a great personality and sense of humor. He exceeded all my expectations with going above and beyond to make our experience at Burdick Jeep a joyful and pressure free one. As long as he is selling vehicles I will be leasing from him. I recommend him to anyone that wants nice, no pressure experience purchasing/leasing a vehicle
Thanks Jim Read for my most recent purchase of a 22 Jeep Compass Latitude. I love it!
Absolutely the best car buying experience I’ve ever had. Great staff, up-front pricing, and I was able to do almost the entire deal via email and a couple calls. Only spent 20 min at the dealership, and got an amazing truck. Thanks again, we will definitely be back!
I have been bringing my vehicles to Burdick Dodge Chrysler Jeep Ram for my service work for many years. Derek Muller (Parts Manager), Robert Flood (Service Adviser) and Justin Lyons (Service Manager-Kia) are all top notch stand up guys. Cant say enough good things about them. They have always gone above and beyond and have exceeded my expectations. The sales department however should take a page from their book to learn what service to the customer truly is and how to properly treat customers.
OMG The BEST experience I have ever had buying a car. Our Salesman Ryan Eiffe made it so easy! I strongly recommend Ryan Eiffe and Burdick Jeep. All my future purchases will be with Mr Eiffe and Burdick Jeep.
Nice to find professionals you can trust . Derek and his crew are top notch . I have been satisfied for many years with the service I receive. Thank you again
Jim Read has sold me my last 3 Jeeps, ranging from the Cherokee, to the newest Jeep Grand Cherokee L, and each time its been a great experience. Hes knowledgable, patient, makes sure that you get a vehicle that youll be happy with and that it fits within your price range. I would highly recommend Drivers Village and more specifically Jim to anyone whos looking to purchase a new vehicle.
This was the best experience I have ever had purchasing a vehicle. The entire sale was done in my presence. They gave me a great price for my trade- in. I knew before I left the dealership that I was approved. None of the waiting until the next day that I have experienced in the past. My salesperson was super. I love that they have DMV access onsite.
Matt, the service manager, was very professional and made sure to listen to my concerns. He definitely represents the Dodge brand in an excellent fashion!!
Went in for parts was working with Scott rider this young man was very polite and knowledgeable got me what I needed and made sure I had everything for my project
They always have top notch customer service. I had a recall on my Mazda they said about 45 minutes ready in 30 plus they washed my car. I also fell in love with this car
I have been a frequent customer for many years and regularly bring both of my Jeeps in for service. Matt and the Service Department have done an excellent job providing me with thorough and cost effective repairs in a timely manner. Theyre also great about updating customers on which repairs are necessary and providing details on how long the repairs will take. Derek in the Parts Department was great about getting the parts in from Detroit as quickly as possible so that my repair could be completed. I always appreciate being treated like a valued customer.
By far the worst dealer I have ever dealt with for service. Even after making appointments they dont get to your vehicle. They never call or return calls. For my final straw, I made an appointment for blinker being out. They never did any work and closed early on a holiday weekend. I called at 4 and no one could release my vehicle back to me because everyone went home. Another time they charged me and never did any work. My vehicle never moved 1/10th of a mile but they said they balanced and aligned.
Great experience purchasing a high quality 2019 Jeep Cherokee. The staff is very knowledgeable about their vehicles and the customer service is 100% top notch!!
I switched to Drivers Village from a dealership/service dept I have gone to for over 20 years. My first experience was with Justin L in service, he was amazing !! Lead me to purchase a Jeep Compass, another great experience. Derek M in the Parts Manager made the whole transition complete. Derek was beyond helpful and totally backed up all his promises. Thank you DV for having such outstanding employees and service. Best switch I ever made. Tom m
We went in looking to buy a used Jeep Renegade that we had found online, but after going over our options with Ryan Eiffe who was EXTREMELY helpful and very nice to us despite that particular day being super busy, we walked out with a brand new Jeep Renegade instead! He was extremely helpful and patient with us through all of our questions and the Renegade itself has been an absolute joy since with no problems at all! I would absolutely recommend going here as its the best experience that weve ever had with buying a new car.
Made an appointment for warranty service for truck brakes that caught fire, with only 14K miles on the truck. Cant drive the truck. Waited 2 weeks, showed up on time, and they cant find me, my appointment or anything. They proceeded to tell me that they can get it in same day and look at it. 5pm, I get called that they havent looked at it at all, and will take another 2-3 days before they can.So Im out of my work truck, and trying to work out of my Toyota Prius.Dont go to Drivers Village. Go somewhere else. Their service is a joke at best.
This is my third vehicle Ive leased from Drivers Village Burdick Dodge Chrysler Jeep RAM. Ilia was very helpful and a pleasure to deal with and very patient with my questions and changes I kept making. Will definitely go there again and would not hesitate to recommend them to friends and family.
Went in looking for a new truck. I was lucky enough to get a great salesman, Jim Read. He helped through the whole process and found me the exact truck I was looking for. He took care of my trade in and made sure I got every available deal I could, making me a happy customer. If youre looking for the perfect salesman go on in and ask for him you wont be disappointed!
My husband and I went into Drivers Village to see what our options were for getting a new truck for my husband. We had gone there before and seen Ryan Eiffe when he was just starting, he was extremely honest and seemed to be a really great guy so when we left we wrote his name, phone # and email on a piece of paper. With that same piece of paper in hand we went to see him again. He took great care of us and my husband was able to get the truck he really wanted. I was leasing a Dodge Durango and still had 6 months on my lease, I just had some questions as to what needed to be done when it was time to trade in. Ryan was extremely informative and come to find out it was possible to trade in my lease at the current time and they had exactly what I was look for in my next Durango. Days later we were sitting at the closing table signing papers for a RAM Rebel for my husband and a Dodge Durango for ME! Ryan is hands down the best salesman we have ever dealt with and we will be back to buy any future vehicles from him!!
Ryan E was super easy to work with! We walked into Jeep with minimal expectations after a bad experience at a totally different dealership. From Ryan’s professionalism, knowledge of Jeep’s and non pushy attitude the entire experience felt easy. Ended up leasing a new grand Cherokee. I would recommend Ryan and the team at Burdick Jeep to anyone!
In July 2019 I purchased a new Jeep Compass. At that time I asked if a spare tire kit was available because the Jeep Compass only came with a patch kit and mini air compressor. Shortly after ordering the kit I was informed that Chrysler was changing vendors for the spare tire kit and it probably would not be available for an extended period of time. Derek Muller, Parts Manger, did an outstanding job of constantly tracking my order and keeping me up to date on the status of my order. Due to the great sales experience, outstanding service department, and a parts department that goes above and beyond for their customers I started bringing my other vehicle to Driver’s Village for service. I am very pleased with Driver’s Village and would highly recommend them. Tony B.
Jim Read was my sales person. It was my second vehicle purchase with him. Not only is he very professional, he does not pressure. He has the most friendly personality and went above and beyond to make sure everything was good and smooth with the purchase and picking up of my second jeep renegade. Which is an awesome vehicle! Thanks Jim and Drivers Village !
Ryan Eiffe was SO GREAT!! After going to 2 other dealerships.....Ryan didnt make me feel like we were getting sold to. He was genuinely looking out for what would work best for our family. From Hello to driving home with 2 new to us cars, he made the transactions smooth and as stress free as possible for us. Will recommend Ryan ALL DAY LONG!! Such a great experience!
Tim Holmes and Matt Perra made leasing our car very simple! They were very accommodating and wonderful to work with! We love our Jeep Grand Cherokee Limited Edition and would HIGHLY recommend purchasing from them again.
I can not say enough great things about Burdick Jeep @ Driver’s Village. I just leased my second Jeep with them and have dealt with Jim Read both times. I will NEVER do business with anyone else because Jim is beyond fantastic!!! With my second lease, I had a complicated lease situation and he took care of EVERYTHING!!! He delivers on his promises and takes care of you, and gets you exactly what you want! I can’t say enough great things about Jim, he just goes above and beyond to make sure you are happy. Thanks for everything Jim, I truly appreciate you!
Great experience purchasing a vehicle here. Walid was an amazing Salesperson to work with and was extremely friendly. Made sure everything was as easy as possible and worked with us on all our questions and requests. Extremely easy car buying experience and friendly atmosphere and attitude. Would definitely come back here for future vehicle purchases.
Jim Read (salesman) was awesome. I walked in to see if they had a Ram in their inventory that matched what I was looking for. He found one that matched almost 100%. He then asked what price range I was looking for and made it happen. This was the easiest and best experience Ive ever had. And, because of the excellent experience with Jim, I will be a customer for life. I highly recommend Jim Read if youre looking for a vehicle. Thanks, Jim!
Had a very good experience purchasing my vehicle. My salesman, Ryan Eiffe, was very professional. He did not try to sell me anything I did not want. No pressure at all from him. Knowledgeable, answered all my questions. As long as he is selling vehicles I will be purchasing from him. I recommend him to anyone that wants nice, no pressure experience purchasing a vehicle.
Problems day one with a new lease. second day I bought it check engine light came on. In for service 5 days. 1200 miles - needed a new oil pump sensor. In for a day. 4000 miles needed a new forward facing camera module - high beams didnt work, lane assist didnt work in the shop 4 days. No one will help me get out of this car. Apparently not in the shop long enough. Service people were friendly, however I felt the sales manager did nothing to help me out. Even when I told him getting stranded with a car with 70 miles on it was upsetting but now that I have lost all confidence in the vehicle and feel unsafe they still offered no help.Chrysler said it didnt qualify for a buy back. Gee thanks. Oh and had to have the battery disconnected to shut off the radio one day!! Now that is my kind of car NOT
I would give zero star but thats not an option. Horrible experience the last 2 times I took my vehicle there for warranty work on a blinker light. Ive taken my Durango 4 times total for the same issue and they stated the first 3 times that they couldnt find anything wrong with it I now strongly believe they didnt even actually look at the car. They failed to call me to let me know my car was done on a friday holiday weekend...that would have left me without my car for 5 days! I decided to give it another go and made a appointment for monday at 1030. Dropped my Durango off and waited for the call my car was done. Nothing all day from drivers village. I called at 3 only to be told someone would call me back an hour passed and no call so I called again to be told again I would get a call back and nothing! Left my car there overnight and called first thing in the morning...and same story. I personally called a total of 4 times and my husband called 2 times. Finally we just drove and hoped my car was done. They couldnt give a reason as to why no one would call us back or give us an update. But the car was done. Thankfully. Never again will I do buisness with drivers village of any kind!
Like a local Tire Rack!Danielle Deitz in parts helped me out with a great deal on tires. Find your best deal on TireRack and she will meet or beat it! Yes you will have to pay NYS tax but it is significantly less than the cost for shipping tires to you. If youre replacing your tires they only charge $20 per tire to mount and computer balance your wheels and if youre buying a new set of wheels with the tires already mounted they charge $20 to swap out your summer to winter tires, for as long as you own that set of tires! Just one payment of $20 to avoid the hassle of taking your tires off and on. This also includes rotation while those tires are on the car!Do yourself and your car a favor and get your tires here. Tell Danielle Doug sent you.
I had the best experience in the parts department with Derek Muller. After shopping around for new tires, I found that no other place could beat Dereks prices. He got me in for service within just a few days and I barely spent an hour there. When I got there, Justin checked me in and was very personable and helpful. He even offered a complementary car wash. Derek was great about answering questions and addressing all my concerns. He made sure that I knew of all the options they offer and gave his recommendation on the best value for my tires. Not only do they have your best interest here but are very fast and efficient. You wont find better service anywhere else. My experience exceeded all my expectations and theres no one else Id rather do business with!
The Parts Dept had to special order a Drive Shaft that nobody could find anywhere. Another mechanic said it would be about 45 days, when I spoke to Derek in the Parts Dept he verified that no one could find the part anywhere in the country. He placed an order for me and said he was hoping it would be 2 weeks for it to arrive, a week later he called and said the part was in. I was going to pick it up but he called back and said he had a delivery coming to my area and they could drop it off. Now that is service to a complete stranger that he never even met or knew. Thanks for your great work.
Ilia Hernandez made my lease decision for my 2021 Renegade super easy. He’s kind, knowledgeable and very efficient.He worked with me to get into the exact model I preferred.I would recommend him for your car needs.I reached out directly to him because the “online scheduler’ was not as responsive as Ilia.
If I could rate 100 stars, I would!!! Derek went above and beyond in helping me with my vehicle repair. I am usually ignored or put on the back burner at other shops and when I say my expectations were HIGHLY exceeded I mean it!! I am extremely happy with the care and consideration Derek and the Chrysler team have shown me. THANK YOU!!!!
The salesman told us everything we needed to know, he was very helpful.
Tough to get a Pick-up at this point, but Matt kept us informed during each step of the process. Great to deal with, will def recommend him to our friends and family, and will MOST DEF go see him again in the future
Mr Randall Castle was a perfect salesman. Very pleasant and informative. Took his time to make sure everything about the sale was correct. Even on a very busy day. Service department is another story. Marie Rooney.
I just bought a 2020 Jeep renegade. This is my first time ever buying a brand new vehicle. I couldn’t be happier with the vehicle and with the service. Ryan Eiffe helped me through every step and made it effortless and fast! In the past I’ve always “dreaded” going to look for car because it ended up always turning into an all day thing. Not this time! Ryan found me my perfect car and it took maybe 2 hours in total between looking, test driving, and picking up and signing! Highly recommend asking for Ryan if you are headed to drivers village. He will be honest and up front and not just try to “sell” you a vehicle for a quick sale.
I was on the hunt for a new vehicle for over 6 months. I had the best experience with Ryan Eiffe. He was patient and very helpful. Over those 6 months, he sent me several vehicles to look at, fitting what I wanted and in my price range, until I finally decided on my new vehicle last week! Thank you for making the car buying experience enjoyable!
I’ve enjoyed my experience at Burdick Dodge/Jeep at Driver Village. My salesperson, particularly was great! His name was/is Ryan Eiffe. He made the shopping and purchasing extra easy, and that is what all car shoppers want, not just me. I encourage everyone looking for a new vehicle to try Driver’s Village, try their Dodge/Jeep category, and especially look up Ryan Eiffe. I think you’ll feel like me, ...that you will have this one, and your future purchases, a comfortable, pleasant, and “quick” experience!Ron C....
So far the price they want to fix my wifes vehicle is Awesome!! $301.00 to fix a modular senser lights,....... Outstanding! I was expecting to pay more......Great! Cory is nice too...
Justin, the service advisor, was very helpful and kind helping my needs. Thank you very much!
Don’t waste your time. I tried to buy my lease, the sales rep Matt claimed the dealership wouldn’t honor the residual value in the contract and it would cost thousands of dollars more, then he tried to sell an identical newer model for $300 more a month.Later, got a call from the national Chrysler office, they said the residual from the contract had NOT changed. If he had not lied about the price, I would have purchased my lease.
I came in for a new vehicle, my sales representative was Ryan. He was absolutely amazing in handling all steps of trading in my old car and getting me into a new Lease for a 2021 Dodge Durango. Highly recommend coming in and speaking to Ryan if you’re interested in a new car!
This dealership stands way above any other I have dealt with and I am 80 years old. You just beep your horn and they open the door for courteous, fast service. Most times you sit in the lounge and drink coffee while they take care of you. No appointment needed. If you need to go home their shuttle will take you AND pick you back up. I just decided to lease a new Jeep Renegade. I traded my 2014 Jeep Compass and got an astoundingly good price. My salesman, Iliah, made it fast and easy and stands ready to back me up if I have a problem. This dealership is the class of the field.
*Updating my review! Last week I stopped in to discuss my options as the lease on my Jeep Cherokee was ending soon. Ilia was my rep and made everything very quick and easy! I was very impressed how simple the process was to get everything in order to buy out my lease. He answered all of my questions and made the process seamless. I stopped back in yesterday to sign my paperwork and was in-and-out in 15 minutes. Thank you Ilia for making this a great car buying experience!———————I had the pleasure of working with Tom Wicke to get my new Jeep Cherokee. I was a bit nervous going into the process as I was looking to trade in my current vehicle, this being my first personal car leasing experience, and Tom made the experience great. Everything was done quickly, with ease, and his customer service was fantastic. He gave me everything I needed to know about trading in, and went above and beyond to make sure I was up to date on all the features of my new car. I was impressed with how simple of a process he made everything! I left Drivers Village tonight with my new car and I absolutely love it! The entire experience was fantastic. Thank you Tom!
In July 2019 I visited Driver’s Village in search of a new Jeep SUV. At that time I was met by salesperson Matt Perra. I explained to Matt this was my first time shopping at Driver’s Village because the dealership I previously did business with changed ownership, my salesperson retired, and I was no longer happy with the service I was receiving. Matt took the time to listen to me and what I was shopping for before suggesting I test drive a Jeep Compass. After testing driving approximately 10 Jeep Compasses, Matt suggested one in particular that looked very sharp and had all of the features I wanted. By the end of July I was taking delivery of my 2019 Jeep Compass. This SUV rides nice, looks great, and is easy to drive. Over the past year, whenever I’ve stopped in for routine maintenance, I’ve kept in contact with Matt. In July 2020 I stopped in Driver’s Village to pick up the spare tire kit I previously ordered. At that time I joked and explained to Matt that he sold me a vehicle I really enjoy and I could not drive it year round. At the end of September 2020 I contacted Matt regarding the possibility of finding a new Jeep SUV that was a bit more basic. Matt explained Driver’s Village had a few leftover new 2019 Jeep Renegades that I might be interested in. After taking this vehicle for a test drive I decided to move forward with the purchase. During the past month I’ve enjoyed driving my Jeep Renegade, I hope I can talk myself into driving it throughout the year. In addition to my purchase of a Jeep Renegade, my sister also purchased a Jeep Renegade one week later.During this past year as a new Driver’s Village customer I’ve come to know a team of professionals who are dedicate to customer satisfaction. They include Matt Perra who listens to his customers so he can find them exactly what they are looking for, Derek Muller, Parts Manager, who did a great job of keeping me updated on my special order spare tire kit, as well as Robert Flood, Service Advisor, for taking the time to keep me updated on the progress of work I’ve had done to my vehicles.Since I’ve been very satisfied with the Driver’s Village experience, I’ve also started bringing my 2015 Grand Cherokee there for service. In addition, my sister has also done the same. With 3 new SUV’s and two more spare tire kits on back order I’m sure I will be visiting Driver’s Village often.Keep up the good work!Tony B
Oil Change and Service / PartsEvery experience I have had at Cicero Burdick Dodge has been great. From oil changes to service/ sales, I’m never disappointed. I had my 2019 Ram in for an oil change on Friday 14th; while I was waiting I stopped over to parts and spoke with the parts manager Derek Muller. Derek helped me out with a lift for my truck when I first purchased it. Derek was a huge help always pleasant and very helpful/ knowledgeable; and today yet again I saw Derek ( who stopped what he was doing to say hi) and helped me with purchasing new tires for my truck. He really stopped what he was doing and immediately did the research for my tires, as I’m very picky when it comes to my truck parts and what I want. Derek gave me options of what tires would look the best on my lifted truck. I really could go on forever; but what’s most important especially to customers is that they feel important and never get treated like a “ number” . When a company has an employee like Derek I feel it important to let everyone know. Derek is most definitely and asset to Burdick Dodge ! And they are lucky to have an employee like him who treats his customers like friends ! Thanks buddy I always appreciate my visits. 👍🏻-J. Romano
I just bought a 2018 Jeep Compass with the help of Ryan Eiffe and he made the process so smooth! We ran into a few bumps along the way but Ryan was very flexible and honest throughout the whole process. I definitely appreciated how willing he was to work with me and fulfilling my needs! I would definitely recommend Burdick Jeep and Ryan Eiffe to anyone who asks!
Justin Lyons, my Service Advisor, took great care of my minivan. He spoke with me as if I were an important part of his day. There were no surprises, and no attempts to get me to approve of more service than I had requested, nor any attempts to sell me parts I did not need or could purchase easily myself. Derek Muller, the Parts Manager, also provided me with respectful attention and made sure I understood how to use the touch-up paint I purchased. Thank you for a very pleasant experience!
Amazing service didnt have appointment they fit me in anyways. Fixed issue I was having with 2017 Jeep cherokee that my local dealer NYE couldnt figure out. Had Jeep back to me issue solved.Nye had already seen vehicle twice.When I need something fixed or ready for a new vehicle Ill be heading to Drivers village!
My absolute favorite dealership at Drivers Village! Working for a company where I have to deal with dealerships on a daily basis- they are the most courteous and friendly! They all know me by name and they just are always so happy. Derek the Parts Manager is top notch. If you have to go there- Id definitely ask and deal with him! His staff is absolutely wonderful as well- Scott, Danielle, Dan & Hunter! Never be afraid to ask for them as well :)
I was visiting family and drove from 1200 miles away. My radiator cracked and was leaking fluid. I had to leave the day after the radiator cracked. I dropped my 2005 Dodge Ram off and they had it repaired that same day! Drove it home with absolute no worries! Made it home just fine. Thank you all for the friendly customer service, honesty and the repair! Above and beyond!!!
I had my tires replaced, serviced and the technicians provided me with an overall review of my 2017 Ford Escape. The car is a lease so I like to know where I stand before I turn it in 12 mo. from now. From start to finish I had a great experience. David Firenze at the service desk was extremely efficient and kept me posted on all updates throughout my visit. His knowledge of tires and parts made the process seamless and hassle free. I will definitely be going back to this Burdick Dodge location again. Highly recommend.
We are 100 % pleased with our service e and our vehicle. We purchased our last 3 vehicles from Burdick
My husband and I bought a Ram truck over the weekend at Burdick in Cicero. Our sales consultant, Ryan Eiffe, was simply amazing. He was attentive, professional, and worked hard to get us the best deal he could. It was a wonderful buying experience. All of our future vehicles will be purchased here.
Made an appointment for an oil change and tire rotation. When I dropped my vehicle off at 730 AM, upon check in, I stated I had an appointment for an oil change AND tire rotation.When I picked up my vehicle at 3:15 pm, only the oil change was done. Had to wait (after my vehicle was there all day) for tires to be rotated.Inconvenient and annoying!
Our sales consultant Ryan Eiffe was great! He was very knowledgeable about the vehicle we were looking at and he helped us get exactly what we wanted and fit us in the next day to pick up! Overall great experience.
Car buying experience was quick and easy! I also walked away with exactly what I wanted with the price I wanted!
I had some warranty work done on my 2019 Jeep Grand Cherokee and the service department could not have been easier to work with! I want to especially thank Zach Revette and Justin Lyons for their diligence and patience in ensuring the work was covered under warranty. If the goal at Drivers Village Jeep service is outstanding customer service, these guys NAILED IT!!
There is a reason I continue to purchase each of my vehicles at Drivers Village, and have made yet another purchase with the Burdick Dodge Chrysler Jeep Ram team. I walked into the dealership during my lunch break and left the brand new Grand Cherokee on the same day leaving the facility on my way home from work! My rep, Rich Eiffe, is personable, knowledgeable, and Ill definitely purchase my next vehicle without concern. The sales manager, Tom, worked collaboratively with Rich and both easily detailed the various options to help me make an easy decision (with yet another great deal)! Kudos to the entire sales, management and finance team!
Just leased a new Jeep Grand Cherokee through Burdick Jeep at Drivers Village. The salesman, Matt Perra, was a pleasure to work with. Hes very knowledgeable about his products, helped get me a fair price for my trade in and showed me everything I needed or wanted to know about all the bells and whistles in the new Grand Cherokees.The process was fast and painless and he went out of his way to ensure I was able to drive home with the Jeep the same day. I recommend working with him and hope to again in the future.
Stopped in for a oil change & asked the parts department about a extra key that I was owed & didnt get when I bought my Wrangler. I met Derek from the Parts Advisor & he immediately acknowledged me although he was helping another customer. He was super personable, listened to what I was looking for & because I was already there for an oil change he talked with a couple employees and got it taken care of for me so i didnt have to come back another time. I would definitely recommend not only Derek & the parts department, but the service department & Ryan M from Jeep dealer who sold me my car!
Derek Muller, service manager went above and beyond to make sure my service experience was well above my expectations. Typically when I deal with auto parts its always a hassle to to get correct part numbers, accurate fit and any customer service. I had several parts I needed for my RAM I purchased from another dealer. Derek was so polite and helpful, he even walked out to my vehicle to evaluate the situation to make sure I was ordering the right parts. He was extremely patient and professional going well above my expectations. I walked in prepared for a real headache, instead it was one the best customer service experiences Ive had ever. He made such a positive impact on me that I will return for any future Chrysler parts or products including vehicle purchases going forward.Derek thank you for treating me with such professional courtesy. You also took the time to explain price and quality difference between servers options !!!He was professional and helpful, treated me like a valued customer and I will always come back to Burdick dodge chrysler jeep ram.
I worked with Steve and Hector a few months ago on the purchase of my brand new Dodge Charger, and I couldnt be happier about my experience.The staff was astoundingly friendly, personable, easy to work with and not pushy in the slightest bit.I had just been worked over by a used dealership, so I was in a VERY tough spot. The fine folks at the dealership made my life easy, working with me and getting me my dream car.While Im hoping this car lasts me for quite some time, theres no doubt Ill be coming back to purchase my next Dodge when the time comes.
I would give many stars to Derek, Dan and Heather in the parts dept. and Chris in the service dept. TOP QUALITY service. I called Burdick to inquire about 4 wheels for my 2016 Jeep Patriot. Derek in parts was able to give me the information I needed and the order was placed. Within 2 days the wheels and pressure sensors were there and made an appt. tohave the snow tires mounted balanced and the job was completed soquickly. I was greeted by Chris in the service dept. He went over the jobthat they had done. The entire process was so easy and hassle-free, thanks to the team work and coordination of the parts and service dept. I am so pleased and would like Derek, Dan, Heather and Chris to be highypraised for their awesome job. I will always rely on Burdick Jeep. The people are wonderful the service is great. Thank you.
I went into Drivers Village knowing which car I wanted, and what I wanted to ultimately pay for it. My salesman was very up-front, supportive, and more than helpful throughout the entire process, and was very reasonable with regard to any price negotiations that were made. All questions and concerns that I had were easily communicated and resolved, which made the whole process a lot more comfortable for me. I am very happy with my purchase of a used ford fusion, and they have earned a future customer. I will recommend this dealership to friends and family in the future as well, I greatly enjoyed my experience.
I came to visit Burdick Dodge to entertain the possibility of trading in my Dodge Ram towards a newer model. Ryan Eiffe was super helpful and very attentive. He let me drive numerous vehicles to see what I preferred. I appreciate all his hard work to allow me to test each vehicle at the expense of his time. While Burdick dodge could not make the deal, I would highly recommend Ryan Eiffe as a customer service representative to assist you with your vehicle purchase.
Leased a new Grand Cherokee in February, I worked with Tom and Steve. They located me the Jeep I wanted and got me within the payments I wanted, delivery was all done within a half hour. This was the best lease experience I had! This would of been five stars!But I returned in March, I decided I wanted to trade in my Ram for a new one. I met with Tom and Steve since I had a great experience leasing my Grand Cherokee. They gave me my trade in value, and I decided to shop around. I then contacted them to let them know I found a better deal which included more money for my trade in. The best they could do is offer an extra few hundred more for my trade in. It seemed they did not want to try to keep me as a repeat customer! I ended up purchasing a new Ram 2500 from a different dealer, that worked with me and actually got almost $3000 more for my trade in than Burdick offered.
Worked with parts manager Derek Muller numerous of times. Always a pleasure to do business with. Very helpful and makes sure that all needs are met to specifications. I order a lot from plastics to transmissions, Derek Gave me best prices on all my parts that even beat the other carriers around. Makes sure I get what I order and on time. Always looking out for my best interests. If you ever need help ask for Derek, he’s always willing to help and can direct you to whatever department will best suit you. A great individual who puts your interests first. Thank you.
Exceptional customer service. Came in today searching for tires for my 2019 Ram 1500 before a trip this weekend. Scott Rider took the time to not only walk me through all of the options, but also went out of his way to get them brought in from another location within an hour and coordinated to get them installed so I could get out the door and on the road with a brand new, safe set of sneakers. Made a lifelong customer out of me.
I recently went to Drivers Village to look at the Jeep Cherokee. I met with a top notch sales associate Matt Perra. Matt was extremely patient and listened to our needs regarding the new vehicle, and regarding my trade in. His product knowledge and follow up was outstanding. He answered every question about the vehicle, and he always called me back in a timely manner if he had to research anything. Further he has a customer first attitude and helped negotiate a deal on my trade in that I was comfortable with.My experience with him was so professional, that I took my son in the following week to buy his first new car. Once again Matt treated us as his number one priority. Matt searched for a Jeep with the package my son preferred. That Jeep was not available on his lot, so Matt personally called another dealer to make a vehicle trade to ensure we had the Jeep with the package my son wanted. I highly recommend seeking out Matt Perra at Jeep in Drivers Village, as he will ensure you have a great experience.I want to say this is the first review I have ever written on car dealerships, which further enforces what a great experience my son and I had. You will enjoy your shopping experience without feeling pressured.
Bought my 2016 Dodge Ram Stinger from Fayetteville Dodge. Only did business there because they had the Limited Edition truck. They didnt do right by me the very first service issue that I had. So, I scheduled my next appointment online. Didnt realize that I scheduled it for two weeks out. I dropped it off not knowing. Justin Lyons from Service called me. Instead of telling me to come back and get my truck, he said it might be a day or two. All my issues were fixed hassle free and in quicker time than should have been. This is another reason why I prefer to deal with Burdick over anyone else. Thanks Justin and Service Dept!
I was looking into a new lease of a Durango. I was very fortunate to have Mark Bennett as my salesperson. He took the time and had the patience to make this happen for me. He was always professional and kept my best interest a priority. I strongly recommend if you walk into this dealership that you request Mark Bennett, you will not be disappointed in his willingness to go above and beyond. He constantly kept in contact and I left yesterday with my new car. Mark, thank you again, Rodger Burdick is lucky to have a person with your integrity.
Nicki along with the Service Manager were patient, attentive, AND knowledgeable. Kept me well informed while my Jeep was in for extended service. Another Staff member also went above and beyond to take good care of my laptop that was left in my Jeep until I was able to get there to pick it up. These guys are AMAZING and my Jeep is running GREAT! It still has to have a couple more bugs worked out of it.. but the work on mine and my moms Jeep recently along with the AMAZING customer service has been nothing short of FANTASTIC! The HORRIBLE Dealership I bought my Jeep from could DEFINATELY learn some things from you guys about Customer Service! A+++++
I recently purchased a new Pacifica from Burdick and Ryan Eiffe was my sales rep. He was great to work with and did all the work for me so I pretty much just needed to show up, sign a few things and drive away. I am very happy with the deal start to finish. Thanks!
We recently bought a 2017 Chrysler Pacifica and our experience was wonderful! Erick Alley was our sales rep and he did a wonderful job. He listened to our car needs and guided us in a direction that we were more than comfortable with. He presented all options to us when it came time to choose a van and worked in our favor to end my previous lease a bit early. The environment was professional, clean, and welcoming...yet not pushy! We will certainly return for additional vehicles in the future!
Scott Rider was my service consultant, I had a few parts I needed to purchase for my 2008 Jeep Wrangler Sahara. He was extremely patient and professional to provide me with an exceptional customer service experience. He made sure I had the correct parts and solution to correct my needs.Its refreshing to have someone deliver true customer service and attention to detail when so many companies have eliminated the personal experience.He was professional and helpful, treated me like a valued customer and I will always come back to Burdick dodge chrysler jeep ram.Scott keep up the good work, you made a less than desirable task ( getting auto parts ) a bright spot in my busy day. For that I applaud your entire team. You truly make a difference in a very competitive auto dealer market.You are a rockstar in the auto parts industry, never stop the passion to deliver such amazing service.
I had the unfortunate experience in ordering a Part for our Minivan (rear Taillight)...#watchoutforthegarbagecans...on Amazon, bad idea! So I called and ordered the part from Burdick On a Saturday, Paid over the phone. Picked up the part on Monday but couldnt get to installing it until the eve. It was the wrong part, but when I called the parts department it was 7:02 closing time. Well I was surprised that Danielle in parts answered the phone, was amazingly nice and took care of it asap and gave me a discount!! Then the next day I went in to pick up the Part and Derek Muller helped me out, super nice can do his job well and make small talk! we opened the package and he spotted a small nick and he wasnt satisfied that the part was going to be acceptable. It was very small, I probably wouldnt have noticed. My wife sure would have and I was already in deep for the Garbage can incident!! needless to say they were awesome and it was an absolute pleasure doing business with professionals that know what they are doing and know how to deal with people, with honesty and integrity! Thanks!
Rich Faes and his crew did an amazing job with my Jeep Wrangler. I went into the shop to have my car serviced and they put in a new radiator for me at a much lower price than other garages I had looked at in the surrounding area. The employees were all very nice, including the shuttle driver (free of charge by the way). Great business and crew overall, 10/10 recommend!! Theyre the real deal.
Let me start by saying that we have purchased several vehicles over the years from the Drivers Village group and utilize the service departments at both vw and audi. Experience has been good. I will try to keep this brief--my husband was recently looking for a Chrysler minivan and found one he liked on Burdicks online site. The online rep told us to ask for a specific manager when we went in to test drive. Arrived and manager did not want to speak with us and turned us over to a nice salesperson. Decided to purchase the van and made arrangements to pick up the following Monday. When my husband arrived he was told that there was a problem registering the vehicle and he should return the next day. On the way out he took a look at the vehicle again and noticed that there was damage to the front bumper (a dent and scratches) and immediately texted our salesperson who said it would be fixed. My husband asked how they would fix it (would it be replaced?) After several hours there was no response from the manager. We cancelled the purchase. It has been over two weeks and we have yet to receive our deposit check. Liked the sales person very much but customer care and honesty by management was severely lacking. Frankly, a return of a deposit check should not take over two weeks. Very disappointing experience.
Weve been purchasing our vehicles at Burdick for some time now, and even though they are located much further from us than other Dodge-Chrysler-Jeep dealers, we keep coming back to them for service. Their drive-in service policy without having to make an appointment has helped us tremendously, since with my busy schedule I never know ahead of time when I am going to be free to make the trip. Other service departments are much more rigid, to the point where I am frequently unable to use them. Burdicks service department makes a real effort to uncover and solve any issues I have with my vehicles, and in those instances where Ive had to return after the initial service, they always make things right. We are very satisfied with their service department, and wish they were closer to us!
The parts department provides the knowledge and customer service that is truly unparalleled throughout the entirety of Drivers Village dealerships, theyre the only place Ill ever call for my parts needs. Hands down the best place to call for all your Dodge, Chrysler, Jeep & Ram needs in all of CNY.
I recently visited Burdick Dodge Chrysler Jeep Ram in Drivers Village, North Syracuse, NY . I was pleasantly surprised at the customer service I received from Scott Rider, he was kind ,helpful, and efficient. I was in and out in no time. He came out in the to cold to make sure my key fobs were working properly after putting new batteries in for me. It was a small thing but he addressed it immediately. Thank You Scott for being so thoughtful also he is a valued employee and contact for me!
I had an incredible buying experience with Burdick Jeep. I test drove a couple of vehicles, which were warmed up and ready to go prior to the test drive. The staff was incredibly courteous and helpful. The sales process was among the easiest and quickest I had ever experienced. All in all, from start to finish, I was able to drive off the lot in my new car in a matter of hours. I look forward to doing business with them again!
The buying experience was almost perfect. Let me explain why I didnt give it the full 5 stars. I was happy with the experience of purchasing the vehicle. The folks at Burdick made every effort to get the vehicle to my price range. I wasnt going to buy the vehicle I did, but their offer was too good to pass up. Once I got home though, I noticed a rattle in the rear of the vehicle. There was a piece of metal resting on the muffler. It was a heat shield and it looked like it had fallen from wherever it was attached a while ago. I contacted the dealer and they made every effort to correct the problem which Im grateful for. As I mentioned, ultimately Im happy with the buying experience...but Im still a little worried about buying a brand new vehicle that had a part that fell off. And although Burdick did what they had to to fix the problem, Im really not sure Ill ever be 100% satisfied (hence 4 stars out of 5).
Have been a customer for a number of years bought multiple vehicles from them. This is one dealership from the sales department all the way down through the parts and service that is consistent they are very very good with their customer service and taking care of their customer after the sale. Derrick the parts manager is fantastic all the way around he has help me multiple times has went above and beyond what is rare when we are talking about car dealers cannot speak highly enough I have had fantastic service with them from sales or Derrick The parts manager and also a gentleman by the name of Anthony who is a service writer for them fantastic place would recommend it to anybody.
Burdick sold me a certified vehicle that was defective. In total, I will have lost 6 weeks before I am able to use the vehicle and have the capability for which I am paying. After over a week of trying to communicate with the dealerships involved and Dodge, I still do not have the capability that I am still paying monthly payments towards. I also do not have a firm date when I will be able to pick up the vehicle.Based on my experience I will never purchase a used vehicle from Burdick again. While it is possible that this was a mistake, they have made zero effort to correct the mistake and now I am out a lot of money and time. I have no choice at this point other than to not trust their processes and sales team and I will advise anyone looking for a vehicle to avoid Burdick.Update: Drivers Village was NOT in consistent contact with me until two weeks into the problem. Initially they placed all burden of responsibility onto another dealer. The vehicle was NOT in good working order when it was sold. The transmission problems were hidden when I test drove the vehicle because it was warmed-up. I immediately noticed the problem the morning after purchase when I drove the vehicle after it had sat for a few hours. They have NOT helped to solve my transportation problems which they caused by failing to identify the problem. I purchased a truck specifically to transport items using the capability to tow and have a cargo bed. The rental vehicle provided is a Chevy Cruze which provides none of the capabilities of the truck.
I am leaving this review in addition to the one I already made on JEEP website. I have purchased 4 cars from Burdicks in the past. The latest purchase of a 2018 Jeep Compass Limited was especially memorable. Many thanks to Mark Bennett and Jim Files for helping us to make the deal of the decade! In 3 short visits we were able to TRADE our old car for a reasonable trade-in, arrange for all financing and DMV, and on third visit PICK UP our new car. Everything was very smooth and stress free. No haggling over numbers and no pressure to buy more than we were looking for. Upon delivery, Mark gave us a thorough instruction of the cars many features. Many of them are state of the art...technical features. We are very satisfied with our purchase and the treatment we received at this dealership from everyone we encountered. Thanks so much. WE will definitely consider THIS or one of the other DV dealerships for our next car when that time comes. Excellent experience and we love our new JEEP!
I recently had both of my trucks serviced at Burdick Dodge and have had them servicing my tucks since 2003 and as usual I have no complaints. I felt the need to show praise as the one truck bed was not positioned correctly and i showed service writer Stacey what I was concerned about, she came out looked at the vehicle and we made an appointment. I also wanted the trucks daytime running lamps turned on in software., I have read on ram forums where other dealerships were not able to do this, so I was worried they would just say they couldnt do it. Stacey did say they had not done this yet and would inquire, well she and Matt Bell came through, daytime running lamps are on and bed alignment looks so much better . These might seem like small things but its things like this that keeps me coming back, so to Matt and Stacey and the gentleman in the body shop who worked on my bed and bumper -thank you for a job well done
For the second time in a few years, a Burdick auto dealer has left us with a sour taste. I assure you we will never be willing to work with this dealership. Our first interaction was a response to an ad in the paper for which they promised twice over the phone would be honored but once in the dealership they were insistent it was a misprint and refused to honor it. Most recently we were lured in by a mailing making more empty promises regarding leases and after wasting 90 precious minutes once again refused to honor what was advertised. This dealership has no integrity and I would never recommend.
I have had to take my Jeep in to these guys a few times now and the service has always been great. Most recently I had to have some transmission work done and needed someone on my side to deal with a warranty company, Justin Lyons helped me out and stayed in touch with me through the entire process, making sure everything went smoothly. Couldnt ask for better service. Justin was thorough and to the point. Excellent work on his part.
I had a great experience buying my Jeep Compass from Matt and Ryan. They made everything effortless and never tried to pressure me into anything. Thank You!
Excellent dealership. Always have a great experience doing business with parts department at Burdick Dodge Chrysler Jeep. Derek Muller and his team always are courteous and provide excellent service. Im in automotive business and rely on parts department heavily, parts are always on time, most are always in stock. I enjoy doing business with Burdick Dodge and its always hassle free. Keep up the excellent job! Thank you for providing best customer care!
I went there for someone to show me how to put AIR in my tires correctly..... becuz they was unbalanced due to lack of air in one tire. Come to find out it was due to a nail in my tire, I was told 45mins a 45min job ended up waiting for 2hrs!!!BE CAREFUL.....THEY JUST WANT YOUR SERVICE!!!! they kept apologizing BUT NEVER offered any compensation over $43.... ugh!! unbelieveable!!
My service advisor Stacey welcomed me and my Jeep with a smile this morning. My car was quickly serviced and she promptly called me when it was finished. She also directed me and my daughter to a cafe and play area to wait, making for a great experience. Thank you for the excellent customer service.
Great experience working with Randy, felt no pressure throughout the process.
We went in for our yearly state inspection, oil change and to get a noise checked out with the Jeep. David, our service advisor, was very friendly and helpful, making our visit very fast and easy. We did not have to wait long. I purchased my Jeep from here and will continue to come back for any maintenance I have for it. They have a very friendly and helpful team who work quickly and make sure everything is right!
Anthony Bushnoe leased my son and I, a Dodge Ram truck this week! Wow! He was such a huge help getting us exactly what we wanted! He was so prompt and personable! He was great in getting in contact, as he knew we needed a vehicle as soon as we could. After my sons accident, it was crazy shuffling things around with one vehicle. The one we wanted was not available right away, so he did all he could do to help us get into this truck as soon as possible. I do not like dealing with car salesman as a rule, but Anthony was a pleasure. I would highly recommend asking for him if you are in the market for a vehicle. Being a teacher, I really appreciate an honest, fair, friendly, bright and reliable salesperson. We also appreciated the kindness of the managers understanding our situation. Thank you Anthony for getting my son into the truck he wanted and needed in a timely manner! Great place to buy or lease a vehicle! We will be back!!!
The Dodge, Chrysler Jeep Ram customer Service is top notch. When I called the Friday before a holiday weekend about getting my truck in- Stacey L went above and beyond. She made sure the rental was all set (per the warranty contract). When I broke down on the way there - there was no issues with trying to get it in earlier than my scheduled apt. Once the truck was actually looked at- she made sure to keep me updated within a reasonable timeframe.I picked up my truck and ended up bringing it back the next day - no fault to the mechanics. Stacey was patient with my questions and even had the mechanic ride with me to listen to any sounds as proof the truck was fixed. Not only that - they didnt tell me something was wrong just to make additional charges and drive my bill up.Thank you Stacey and all the service personnel for outstanding customer service! Defiantly made me a repeat customer!
I live about 70-80 miles away from this place and have no problem driving the hour to hour and a half to get anything done here on my truck or my wifes car. As someone who deals with the public on a very regular basis, I know how important customer service can be. I called to get some truck tires and boy did this place go above and beyond. Im used to having to wait about a week or two for anything to come in, but this place got my tires in a few hours! Not only did they get them there incredibly fast, but Shane the parts rep was incredibly helpful, knowledgable and most importantly personable. He took the time to explain things Im unfamiliar with and he even price matched on amazon, saving me almost $100! Very pleasant experience here. Id give 6/5 if it would let me.
Leased my Chrysler Pacifica minivan from here, 2 years ago...salesman not only found the perfect vehicle for my needs, he also utilized all promotions going on at that time, to ensure that it was in my budget! Their service department is 2nd to none! They go above and beyond to meet your needs, and in a timely manner,and in a friendly way!!!!
Scott rider help me have a experience in the parts dept which was very helpful thank you
I was referred to the Chrysler dealer by Ed in Drivers Express. I was very impressed with Peter in Service, as he informed me of the work needed to be done on our van - and answered every question that I had. Its our first experience with the Burdick Chrysler, as we usually have our vehicles serviced at Drivers Express. I am very happy with the service and would not hesitate to bring my van there again. And Drivers Express does an excellent job too!!
We recently leased a Jeep Compass with Burdick and are so pleased with our experience! Ilia was helpful, communicative, and made the process super easy. We love our car and highly recommend Burdick!
There is good reason that I have bought my last 4 vehicles from this dealer. Honest discussion, amazing product, and PEOPLE like Steve Wisniewski and Mark Bennett, who worked and worked to put together the deal that I needed to make. I never feel pressured, never get that typical sales game, feeling. I tell everyone proudly, that I always buy at Drivers Village, specifically the Burdick Dodge Chrysler RAM Jeep dealer.Theyre the Best Team in CNY.
Had to get alot of work done on my Jeep Grand Cherokee this past week. I was impressed by the staff from start to finish. Bob, who I dealt with directly kept me in the loop during the whole servicing was excellent. Even the gentleman who drove the courtesy ride vehicle was personable and friendly. It was definitely stress free. Thanks folks. J. Hood
Id like to give Burdick Jeep less than 1 rating. I went to get my plates on my 2014 Jeep Cherokee (there was a lien from the previous owner and have been driving with dealer plates). The manager; Jim said they could take care of registration payment there. He said it would be $83.50. The woman who ran the charge put it in for $835.50. She came back with an oh, sorry. I pressed an extra key. Sign the payment slip anyway. I got extremely upset and refused. She said that I had to so that she could go upstairs and take care of it. I got even more upset and she walked away sulking and rolling her eyes. Instead of contacting my bank I was refunded the difference, which means the payment comes out days before the refund is issued. Someone at Jeep then called over the salesman from Burdick Nissan; Steve who is awesome and who sold us the Jeep to put my plates on while inside the dealership the manager stayed behind the desk. After the plates were on, I went to talk to him, of course very angry and he just said she didnt overcharge you on purpose and had an uncaring attitude. I was told everything has to do with my bank and Jim did nothing to resolve this $700 over payment. I have contacted the GM; Tim then will be contacting the BBB. FYI, my renewal registration that I got in the mail reads my cost to renew is $62.00. Not sure why I was charged $83.50 through Jeep. Not to mention I went to manager Jim 3 days after purchasing the Jeep to tell him I wasnt happy with it. I was just given the run around and told to just keep driving it. I was never given option on what to do if I was not satisfied with the Jeep. When I bought the Jeep, there was damage to the tint. The same manager told me it would be fixed, it was not because the service consultant said it was past the warranty- before I bought it. I was told I would get an extra key for the vehicle by Jim, I did not receive one. I will never purchase a vehicle again.
I came in to replace our soft cover on our Dodge Ram which was not fitting properly. After some time I was greeted by the parts manager himself, Derek Muller. He was super nice and welcoming and proceeded to tell me that the new cover was not fitting right due to the new body style of my Ram. He then told me that for no additional charge we would be upgraded to the hard cover! Problem solved and exceptional service!! Thank you Derek Muller!
After a terrible three hour long ordeal at another local Dodge dealership I decided to check out Burdick. Ironically enough, I didnt come here first because I figured Id get better customer service at a smaller location - but I couldnt have been more wrong. In less than half the time it took me to get a quote at the other place I was signing paperwork to leave the dealership with my new 2018 Ram 1500. Mark was able to get me a great trade in value on my old SUV that was consistent with KBBs value and he was extremely flexible on getting me the best monthly price on a lease. (Seriously, I think he went back and forth with the sales manager at least three times while I was there.) Not only was the price great but Mr. Bennett showed me exactly how every price, option, and payment was broken down and explained everything I asked in great detail. We will definitely be back to see Mark for another vehicle when my wifes lease is up at the end of the year on hers!
I enjoyed my experience of purchasing my vehicle from Ryan Eiffe. His interest and energy in helping me purchase a car to fit my needs was very much appreciated. I would highly recommend Ryan.
Took my car there for the first time after taking it to another dealership several times for months and not fixing the problem. I took my car and 2 days later they fixed the problem. Feeling so much more relaxed. Thank you to Cory and Justin, really everyone at the service department!!!
Service has changed. Wanted me to change brakes to pass inspection.... which would be fine if my brakes werent just put on 6 months ago. Had 2 other state inspectors look at the brakes.... they would of passed.
They have coupons online for a decent priced oil change and tire rotation. Their lounge waiting area is very nice and offers free quality hot beverages from a fancy machine. The people are nice, but their prices are high for things you dont have a coupon for, like a cabin air filter which is a $10, 10 min job according to my mechanic father. They wanted to charge $80, I said no.
Absolutely fantastic! My 2014 Jeep started having transmission problems and stalling out on the highway. I drove it right to this dealership and spoke with David Firenze. He came out to see what had happened and took my car that day. I received a rental car which I cannot thank him enough for! David kept me informed throughout the entire process and had my car back fast! Thank you David for giving me a piece of mind through this process and for accommodating me so quickly! I will certainly be back!
Awesome customer service Justin in the service dept was great. fast turn around getting my vehicle back to me as my car is my life working 4 jobs. the loaner was awesome they gave me, thanks to the parts guy Hunter with taking care of me and setting me up with the service dept and answering all my questions before transferring me.
My buying experience was the best I have ever had. Salesman Matt P. and team were extremely helpful through the whole process. They beat every dealership in CNY by thousands. THANK YOU
I have a lifetime extended warranty on my vehicle and Burdick Dodge has always done a fantastic job in making needed repairs. Derek Muller, Parts Manager, is an exceptionally knowledgable and courteous individual with whom to work. I never feel rushed when purchasing vehicle parts from him.
My experience with Burdick Ram has been nothing short of exceptional. My salesman Hector was extremely knowledgeable, helpful, and most of all genuine with all of his answers. I recommend anyone looking for a Chrysler, Dodge, Jeep, or Ram give him a call for more information! I will continue to bring my business here in the future. I look forward to showing off my new 2019 Ram 1500 with pride!
I wanted to extended out my Great experience to all parties involved in taking care of me and my Durango regarding my paint issues. Thank you to Dave Ryder for looking into my warranty and explaining to me the process . Thank you to Justin Lyons for staying in constant contact and keeping me up dated regarding the progress of my Durango and providing me a rental relieving me of any stress . Extra Special Thanks goes out to Timmy Besanson for one Amazing Paint Job on my Durango !!!! Your reputation of painting cars exceeds you !!! To do that amazing amount of work in such a timely manner was very impressive ! You guys all deserve 5 ⭐️⭐️⭐️⭐️⭐️ ‘S.... Thanks again.
I just purchased a GMC terrain from DV, Erick was our salesman and was awesome. He was very helpful at finding the vehicles, letting us do multiple test drives. What I liked the best was that he was not pushy into signing the paperwork; he wanted me to be 100% happy. He helped me figure out my price range I needed to be at too. I plan to keep doing business with him in the future!!
The parts department at Burdick Dodge Chrysler Jeep Ram is second to none. I’ve been doing business with them for quite some time now. Derek Muller and his team have always been professional and on point. Very satisfied customer. Don’t assume the dealer is always expensive. Their prices are always competitive.
I always appreciate the help I receive at the parts counter at Dodge. I arrive at the counter and Christie is there promptly to get what I need. Its always nice to be taken care of right away with smiles and be on my way. The manager there is always saying hello. Acknowledgment is such a blessing because I actually matter. You are able to tell an environment that is friendly and positive by coming in here. Thanks for your time.
I agree that service at Drivers Village is up to par with other service facilities. The customer service is very nice and friendly at Drivers Village and the waiting area is clean and comfortable. I will however find it very difficult to come to Drivers Village for any work on my vehicle in the future due to the high labor pricing. What I got done and the amount of time I was there was in my opinion way overpriced. I could have gotten these same services done elsewhere for probably about half the amount of what I paid at Drivers Village. From now on I will be taking my vehicle to another garage for services unless it has to do with warranty issues or recall issues.
I went in to have my car serviced and Rich Faes was very helpful. He told me a time frame which i could expect my car to be done and was right on time. He also let me know some recalls that were not taken care of and worked with me on gettting everything taken care of. He made me aware of the time frame to get the recalls worked on to make sure i could plan accordingly to my day. My car is now serviced and running great. I had a great experience working with Rich . He was attentive, friendly and knowledgable with any questions i had in the process. Thanks Rich!!
I hit the panic button when the panic button, and all the other buttons, on the key fob to my Jeep Cherokee no longer worked. Shane in the Parts Department came to the rescue. He fixed the problem by changing the batteries for both key fobs and sent me on my way. He was polite, friendly and efficient, and I received A+ service.
Just leased a 2019 Ram 1500 a few weeks ago. Couldn’t be happier with the service and professionalism of the employees and managers here. Josh Squires made the process extremely fast and easy. I was there for probably an hour total. Best experience I’ve had buying a vehicle. 10/10
Anthony Ambriati was my service advisor when my dually truck wanted to shut itself down from a check engine light. His kind, prompt and thorough pursuit to fix the manufacture recall literally saved my truck. Highly recommend anyone to use Burdick Dodge/ Chrysler/Jeep/ Ram @ Drivers Village with such outstanding customer service & repairs! Thank you Anthony you are my Angel that watched out for me!
Always friendly (but Im a social butterfly) and service was great. Had my oil changed with Mitsubishi and it didnt take long. They have a nice lounge with TV and coloring books for kids....oh and coffee too for you coffee lovers....Kyle my dealer rep always offers me a drink or snack
Just purchased my third vehicle from the chevy dealership this year . This experience went just as well as the last two. I purchased a z72 chevy colorado. From the start of the buying process with Jenna in the internet department she always returned all my emails and phone calls in a courteous and timely manner she set me up with a appointment to check out the truck and always followed with an email or phone call to make sure i was satisfied Thank you Jenna. Jennifer my sales associate went above and beyond to get me into my truck and did it once again in a couple of hours. When i picked up the truck she had placed two chevy hats on the dash. Thanks Jen that was pretty cool. And thanks to the Managers for getting it done .Would highly recommend . Thanks to all of you James
Derek at Dodge was amazing! He listened to my concerns about my car and he has done everything possible to make my buying experience amazing. Hes full of personality and he gives off great energy. If you are looking to come into Dodge then ask for Derek Muller, he is the best they have to offer!!
I recently brought my Jeep in for scheduled service. Would like to acknowledge Service Advisor Ronald Duprey for taking care of me from start to finish. Even finding me, to tell me the vehicle was ready to go. All the Service people have a great attitude as Ive been to several of the dealerships at Drivers Village.
I drive a fleet vehicle which means the fleet company is usually interested in the lowest cost option vs the right option. About 10 months ago they put on the cheapest option tire available instead of sticking with the OEM Firestones for an extra $20/tire. After 20,000 miles the tires were chopped and making a lot of noise. Rich from the service team at Burdick Jeep dealt with the fleet company and got them to approve a set of 4 new tires in the OEM Firestone Destinations. This required multiple calls to the fleet company over the course of a day and when he found out I was leaving that weekend for a vacation he rushed the tire delivery and squeezed me in the following day. Rich kept me informed during every step of the process and made the entire transaction smooth. I appreciate all of his hard work to get the fleet company to understand the condition the tires were in and how they were not safe. Their original solution was just to rotate the tires back to where they werent making as much noise. Thankfully Rich took the time to go a step further and get the new tires. The Jeep finally rides like it did for the first 50,000 miles again. Thank you Rich!
Ive Been here for 2 hours for an inspection and oil change told me my brakes were bad and it failed (theyre not). Wanted to charge me $1400 to change pads and Rotors. Gave 2 stars because the staff was friendly and admitted to me that they charge too much. The people who run this place should think about how much money they could make if they maybe didnt charge $200/hr for labor and got more customers because of it
As of now, Im not a satisfied customer. I had a scheduled appointment yesterday at 10 am to get my thermostat housing replaced. Its no more then a 2 hour job. Now Im sitting here typing away and its been over 28 hours since I dropped off my car. I have made several calls and all I am told is that its being worked on. Grant it, I may have a loaner until my current car gets diagnosed and worked on, but the idea is that I would rather drive my own car instead of someone elses car. I feel that since my car is being worked on under warranty that it is just getting placed on the back burner so they can take care of paying customers. If thats the case, then I would rather do business else where. A customer is a customer, no matter if their car is under warranty or not. Thanks for reading my rant. But I think others should know too.
We recently had some issues with our Durango. Justin Lyons,service advisor, took care of us on the same day we called. He made sure it was a warranty problem and even got us a loaner car. We cant give enough kudos to the service dept. Everyone stepped forward to make sure the vehicle was in tiptop shape! Great job!
I have been doing business with Burdick for many years (and with many vehicles). The Service Department is hands-down, the best that I have ever worked with. Nikki, Stacy and Matt have me in and out, and always offer me sound advice on the ongoing maintenance of my vehicle. Burdick is the ONLY dealer that I recommend to anyone in need or purchasing or servicing their automobile!
Thank you to all the wonderful staff in the parts department!! I own an Auto Repair Shop and Derek and his staff are always tremendously helpful, patient and point me in the right direction. The great relationship helps us on a daily basis to help our customers! Thank you!!!
Burdick Dodge parts and service departments are the best of the best. These guys are professional, courteous, down to earth and are very organized and knowledgeable. I have had nothing but good experiences with them. Derek in the parts department and Matt in the service department are the key players and they run a tight ship. Couldnt be happier!
Had a great sales experience with my sales representative Hector Lopez in the Dodge dealership this afternoon. One thing that was nice aside from the interaction during the sale was how friendly and cohesive the team was. Highly recommend this dealership for other looking to buy or lease. They provided five star service! Thank you Hector and team at Burdick Dodge!!
Thanks to Scott for a fantastic set of new winter tires! Especially considering my wheels are an odd size so its very hard to find tires for my car. Made the process very easy for me.
Between Derek , Shane, Dan and crew in the parts department and Matt and Justin in the service department I can not say enough about the great service they provide. These guys and gals are some of the best in the business and it is a pleasure doing business with happy people that enjoy their work and helping others. Keep up the great work guys!
Cars are at a low currently. But I liked that the salesman wasnt pushy.
I recently purchased a new Ram from Burdick. Derek the parts manager was extremely helpful getting me the accessories I needed for my new truck. He was very knowledgeable not only on Mopar parts but after market parts as well. I recommend them for any of your needs for your Chrysler , Jeep, dodge, or Ram. I will be going back for al my future parts needs.
Sales department is great but their service center has horrible customer service in regards to warranty work have taken two different vehicles in for warranty claims the first was in and out in a few weeks had to take vehicle back multiple times before the issue was finally resolved; but we had to wait nearly two months to hear back about our current car... Mind you that this was a brand new lease and the issues were discovered within a day of taking delivery...was supposed to hear back within 2 weeks, it took contacting Jeep to get an answer out of Drivers Village and get our repairs scheduled, very disappointing am looking forward to the end of the current lease so we no longer have to deal with this dealership which in my opinion doesnt stand behind their product nor care about their customers after the sale
The service techs were great. However, the cleaning girl was very rude. I was sitting by myself, nobody around me for at least 30 feet and she walks up to me and says I have to wear a mask and that there is a sign stating that and if I want to be inside I have to wear it. Now, why would I put a mask on when there is nobody near me? Her attitude was unnecessary and uncalled for. Maybe she shouldve been paying closer attention to keeping the mens bathroom cleaner and leave customers alone.
Every time Icome here, I have been very satisfied with the service and the professionalism of the service staff. I went in and had my tire repaired and Justin Lyons, Service Advisor helped me through the process by finding the tire I needed and got it here in a timely manner. Justin was also very prompt in letting me know when the tire arrived.This is the reason why my family and I continue to go to Drivers Village!!
Parts Mgr. Derek Muller took time to explain why the tires and parts for my 2008 Jeep were the best fit, and he was correct, the tires are great in the snow. Also a big thanks goes out to service advisor Justin and his team for a great job installing parts and keeping my old Jeep safe and running like new. Thanks everyone.
Awesome experience! Thomas and Jim helped us find the perfect Ram to fit our budget with the features we wanted. The process was quick and painless, and the staff a pleasure to deal with. Thank you guys for a job well done, we LOVE our new Truck!
Service advisor Justin Lyons was very attentive and helpful with a problem I had with my new purchased certified pre owned Jeep Grand Cherokee. The issue was resolved and a rental car was provided while the service work was done free of charge. For my inconvenience I was also provided a free upgrade to the vehicle that I did not ask for. Great service!
Derek Muller & Matt Bell and the entire Service & Parts staff is absolutely GREAT !!! Ive been a customer for 20 yrs and they take EXCELLENT care of my vehicle and I will always trust my repairs with the AWESOME-ROCKSTAR-STAFF! Whenever I need upgrades to my vehicle I always go to Derek Muller , the Parts Manager, to help me with my inquiries. I love my Dodge Nitro and I know its in good hands with Drivers Village and the Service , Parts and sales staff !!
Once you make an appointment which can be sometime in the future, the service Managers are very helpful. After checking the status of my problem they called with the cost before doing any work. I was impressed and I never even got my Jeep there.
GET EVERYTHING IN WRITING. Leased a vehicle from this dealer and the salesman said they would cover my disposition fee for the end of a competitors lease. I followed up 3 weeks after leasing a new car, with the salesman AND the manager, and they assured me the check is in the mail. Today I get a call from collections from Toyota Financial saying it was never paid. I called Burdick Dodge Chrysler to see if there was a mistake and they confirmed they have no record of the check going out and they wont honor the verbal agreement.
The DCJR Team is above top tier. Class Acts from beginning to end of the experience. Ryan Eiffe and Matt Perra are both excellent with guiding you to your next vehicle purchase. This is the only dealer in the CNY area I would ever consider giving my business!
Derek A Muller parts manager at Burdick Dodge/ Chrysler/ Jeep/ Ram is always professional and helpful every time that we make our way down there, call in to order parts or call just to ask questions! Very Knowledgeable and gives you a great personal feel, like your not just a number to them! Thanks Derek and everyone at Burdick Dodge parts you guys ROCK!
Bryan Engleman did a great job, sold me Fiat 500x and very knowledgeable about the car, easy to work with. Derek Muller was great to work with in parts department, needed new floor mats and he hooked me up, new mats, better than I expected, great service
We are a shop and we purchase all of our Chrysler parts here at Burdick and every time we buy parts we receive quality customer service and the right parts every time . Derek and his amazing staff, Dan, Shane, Scott, Christie, Danielle and Heather are great to deal with.
I was contacted by the dealership about trading in my Jeep Cherokee. They made it sound like they were serious (even told me my vehicle is a high demand vehicle & offered me incentives if I brought my car in) about making a deal so I made an appointment, left work early and wasted over an hour. When I first got there, no one had any idea about my appointment and could not find my name anywhere. Thankfully I had my voicemails and text messages to show. After completing all the paperwork and such, they offered me $5,000 below what I owe (I am not upside down). The sales agent was very nice about the entire process and apologized for wasting my time. I was very irritated that they contacted me and then did not even get close to making a deal.
I dread car shopping. I hate the pushiness and the wheeling and dealing. But I have to say when I walked into the jeep location at driver’s Village I met Matt Perra. He took the time to ask me questions about what I wanted, not about what he wanted to sell. He gave suggestions, he listened and he didn’t push. When I just couldn’t find the vehicle I wanted he went over and above and found me the vehicle that is just perfect for me. The day of my delivery he came in on his day off just so that he was there to make me happy.Matt Perra is a sales person I would highly recommend and will definitely look for him the next time I look for a vehicle!
I have a fiat Abarth so I take my care here. Derek Muller is the nicest person ive ever talked to at Drivers Village. He knows me and my mom just from talking to us months ago. Hes so friendly and always gives us the best advice for everything! I always look forward to seeing him when we come to drivers village !!! they switched out my winter tires and it didnt take long at all. Derek is so friendly and wished me luck at college next year :) its always so nice when people remember you that well!!
This is the Mopar store in town to go to. Cory S was able to get warranty work done on a Jeep for me very quick. Derek M (parts manager) is very friendly and always takes good care of me whenever im there buying parts!
Total reviews rating 4.5
199 Reviews for Burdick Dodge Chrysler Jeep RAM 2023:
Review №1
2022-05-02I worked with Steven and he was so patient in answering every single question! He never pushed me and I got the exact Jeep I wanted. The paperwork was soo quick and easy. I was in and out of the dealership! Will definitely head back here to lease again!! I also have been recommending so many people!
Review №2
2022-05-02Jim Read was a fantastic salesman and made my first time car buying experience a breeze. I purchased a 2018 Ram 1500 back in June 2021 and could not be happier with it. Jim made the whole process very easy for me and I was able to drive the truck home in a timely manner. I will definitely be going through this dealership in the future and recommending it to people I know. Thanks again Jim!
Review №3
2022-01-06Randall made buying a new vehicle easy. He was very knowledgeable and answered all our questions. He made us confident buying from a larger dealership that we hadn’t been to. There was no pressure, he wanted to make sure we got the vehicle that we wanted. We felt like we got a great deal especially in these times, We will definitely be buying from Burdick again.
Review №4
2021-09-16My wife and I went to Burdick Dodge/Chrysler/Jeep/Ram at Drivers Village to see what our options were for getting a new truck for myself. We had gone there before a couple of years ago and seen Ryan Eiffe when he was just starting there, he was extremely honest and seemed to be a really great guy so when we left he wrote his name, phone # and email on a piece of paper because he hadn’t yet received his business cards. With that same piece of paper, that has been in my wallet for almost 2 years, in hand we went to see him again. He took great care of us and I was able to get the truck I have really wanted for 4 years. We were leasing a Dodge Durango and still had 6 months on the lease, my wife just had some questions as to what needed to be done when it was time to turn in the lease. Ryan was extremely informative and come to find out it was possible to trade in our lease at the current time and they had exactly what she was looking for in her next Durango. Days later we were sitting at the closing table signing papers for a RAM Rebel for myself and a Dodge Durango for my wife! Ryan is hands down the best salesman we have ever dealt with and we will be back to buy any future vehicles from him!! (We now have an official business card, but I still have my piece of paper in my wallet lol.)
Review №5
2022-02-25Buying a new car sucks. It’s daunting, hard to understand all the fine print, and you can easily be taken advantage of. This was NOT my experience at Burdick Jeep. I worked with Ryan E. and from day 1, he was never a “car salesman”, but truly worked to find me a Jeep GCL with all my specs and be realistic about pricing. I never once felt pressured. He followed up, did research and worked through many kinks to make sure I was happy. 100% recommended to go to Burdick Jeep and see Ryan!
Review №6
2022-06-17Purchasing my Jeep through Drivers Village was an easy process.I would highly recommend their dealership.My salesperson, Michelle B was awesome! She was very helpful, considerate of my time and well versed about the vehicle I was looking to buy. Looking forward to returning to their dealership the next time I am planning to buy a vehicle.
Review №7
2022-02-22I recently traded in my Nissan Maxima lease for a new Jeep Grand Cherokee at Burdick Jeep in Drivers Village. We had an excellent experience. Everything was very smooth and easy. Made purchasing a new vehicle much less stressful. We had a great salesman named Michael Wilson, who took care of everything with my old lease & getting into our new vehicle. I highly recommend!
Review №8
2022-03-11My salesman Jim Read was great. He made the whole process effortless and literally picked me up when my vehicle arrived from delivery. He has followed up with me several times to inquire if I had any questions regarding my new vehicle. over-all I am very pleased with the whole process, and will use jim again in the future
Review №9
2022-06-23Beautiful truck. Great ordering experience. Matt was a pleasure to work with.
Review №10
2022-06-20Great relationship with the managers and salesman that worked with us. Treated like a VIP and got a car with everything I wanted and more within budget. My Great Dane is loving the sun/moon roof! It is perfect.