Buttercooky Bakery & Cafe in Huntington
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Huntington, Suffolk County, New York, US
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Site: http://www.buttercookybakery.com/
- Monday:6:30AM–7PM
- Tuesday:6:30AM–7PM
- Wednesday:6:30AM–7PM
- Thursday:6:30AM–7PM
- Friday:6:30AM–8PM
- Saturday:6:30AM–8PM
- Sunday:6:30AM–7PM
Buttercooky is my go to place for custom cakes and cupcakes! They not only look beautiful, they taste GREAT. Francesco takes the time to listen to your needs and has a great eye for design. If you haven’t had one of his amazing creations, run don’t walk-the name speaks for itself!
Deliciousness! Nice staff. Clean. Beautiful displays. Great renovations to this awesome and wonderful bakery.I host an annual Oktoberfest and I always make sure that I stop here for the fantastic desserts. Their Apple Strudel, Apple Turnover, Boston Cream Doughnuts and Jelly Doughnuts are the best around.Love this place!
Buttercooky is my favorite bakery, and the chocolate raspberry mousse cake my favorite one here. Ive eaten more than my share of pastries from here, however, and everything has been delicious. Thank you, , for the delightful work that you do. It softens the edges of challenging times, and makes the happy ones even happier!
I am lost of words… Francesco has to be the most unprofessional owner/human I have ever spoken to. My sister ordered a lemon cake from this bakery and they made it vanilla. He did not own up to the mistake but in return told me the cake indeed WAS lemon, I just don’t have tastebuds. The cake was a custom order and was a lot of money. If you are ordering a custom cake. Go somewhere else!!
Ordered a cake on Friday for Monday morning for a small wedding. Walked in Monday morning and they didn’t have the cake. The “Manager” was rude and and lacking customer service skills. Was told the person who makes cakes didn’t come in today! Never a called or anything just waited til I walked in. Then the “Manager” refused to give me her bosses number. Gave them 1 star should have been a 0.
Outstanding croissants and super good iced coffee at a reasonably affordable price, all things considered. The croissants were very light and airy, and the coffee packed a punch while also not being overly sweet due to a natural syrup they use to sweeten their drinks instead of plain sugar.
Negative reviews arent normally my thing so I am happy to report that the pricing discrepancy was immediately and professionally resolved. The management completely took care of the mix-up. So I plan to continue to enjoy Buttercooky Bakery & Cafe with my family and friends.
Amazing pastries/baked goods and even better customer service! We got an assortment of cookies and cakes, and I was impressed with all of it! The cookies are huge and the pastries are fresh. Francesco, the owner, is an absolute gem - he is great with customers and makes sure you are satisfied with everything. If you are in the Huntington area and looking for something sweet, definitely stop here! It gets my full recommendation.
Stopped by there today on a whim and chose a few treats on my way home. Store was clean and there are plenty of options to choose from. I ordered 2 chocolate cannolis, 1 chocolate mousse cupcake and 1 fruit tart. The cannoli I had was okay, fruit tart was bland but the chocolate mousse cake was good it wasnt dry and overly sweet. Customer service was prompt but they dont seem like they wanted to be there. Everything came to almost $30.
Stopped into the Huntington location 2 weeks ago for a quick breakfast sandwich on Sunday morning when I noticed a 12 inch long strawberry blonde hair laying on top of the stuffed croissants in the display case when and brought it to the managers attention. She quickly disregarded it and claimed it was from the pastry brush.Fast forward to this past weekend when I again errantly ordered a Carrot Cake for a friends birthday... Another long strand of hair in the cream cheese filling in one of the middle layers of the cake. Disgusting!!! Honestly, management/owners should take a bit more pride and some accountability and require hair nets if their staff is shedding excessively, instead of barking orders and belittling their staff within ear shot of customers. Will NEVER visit this place again nor recommend our catering clients. 1 star is too good for these guys, and this town is too small for acceptance of this sort of behavior.
I love it! The egg sandwich and french toast are yummy! The croissants all kinds no exception are to die for!! I would recommend the pecan croissant and dulce de leche croissant.1. Professionalism personified. Exemplary sample of how a bakery should be and the high quality of products they make. Lucky to have this location so close to where I live.
Worst tres leches cake ever!!! What a joke you call this tres leches?? Super dry, just a regular cake with whip cream and fruits on top. Had the tres leches cake from the same branch different location from Floral Park for the first time at my aunts birthday party and it was delicious. I wanted the same cake for my birthday but unfortunately Floral Park is far from my house and so is the Huntington but because I love the cake so much I had to get it for my birthday and went to the Huntington location since its closer from my home. This is how you get business people!! I liked the cake from a party and went to get it on my own. When I got home I was filled with disappointments on how come this cake was just a regular cake? I called the store and they told me I can bring it in but I couldn’t do that because I live 30 minutes away I wasn’t going to go back and forth. They told me I can take the picture and have a call with the manager Paula. I talked to Paula on the phone and she was not owning up to the fact that the cake was indeed dry, took a couple of days for her to tell me that the cake was not soaked over night and that she can give me store credit. When I got to the store a month later to give them another try Paula told me if you don’t like the cake this time don’t ever come to store again. How extremely rude! And in fact I did not like the cake again and will gladly never come again. Bad customer service would never recommend for anyone to come to this location ever.UPDATE: I had a talk with Francesco and he was very nice, apologetic, and empathetic about the situation. Thank you so much Francesco I appreciate it all. I’m more satisfied and happy with the call and feel relieved that he cares about my feelings :)
This place gets no stars. I usually do not ever entertain writing reviews. I went here to get a last minute cake and pastries yesterday. The vanilla bean cake was horrible, no flavor at all and on top of that they sold me an old cake that was sitting there maybe for daysss, appearance was cracking on the side the flower was beyond soggy. Mini carrot cake was beyond STALE cutting it was a joke. I would have brung it back but didn’t even waste my time. I’ll stick to my usual spot Dortoni”s or even stop and shop cuz this place was not it, at alllllllll and will never receive my coins.
The worst bakery I have ever been to!! I ordered a cake for my sons graduation..huge disappointment..Cake inside was frozen..tasted like pure butter...was supposed to be 2 layers..they only gave me one...the dye stained my carpet and my sons shirt so badly that it doesnt come out..called several times..still waiting on a refund after 4 days!! Worst experience at a bakery ever..
Did not want to have to do this but after the service I received I could not help but write a review. The service here is terrible and the manager’s, Francesco, customer service is even worse. “The customer is always right” is definitely not something they abide by at this bakery being that they don’t care for customer satisfaction at all. I wouldn’t recommend doing a custom order here.
This is what you think of when you think of a bakery. The ladies were very knowledgeable and the selection was very good from cakes to pastries. The pricing was very reasonable. I ordered an assortment of cookies and pastries and my customer couldn’t stop talking about how great everything tasted.Great bakeries are hard to find and if we don’t support them they will all go away.
I am a regular customer and enjoy most of the beautifully presented desserts made here. The Christmas Gingerbread Tree was so pretty and magical. The big BUt is that it was virtually inedible. It was not even gingerbread, no hint of gingerbread at all and the frosting that held the layers together was sickening sweet. Even after everyone scraped it off the cookie was just not worth eating. Take a picture of it and buy something else. Sorry Buttercooky, I love you still but wont buy any decorated items again.
Went to get my 85yr old Mom A Lobster Tail (her favorite). Broke off the end to have a taste, only to find that didnt have the DELICIOUS CREAM that the Floral Park Bakery has! This one had custard which wasnt even full. ( contents should have been labeled. ) I Never would have bought it, had I known, because no one eats custard at my house. Waste of money. I also got myself a blueberry turnover which was almost empty. Not going back to this location. Sticking with Floral Park Buttercooky Bakery!
Best bakery in town! I love their pastries and rainbow cookies are always the best, My go to cakes are definitely chocolate mousse and strawberry shortcake 10000/10 all the way. Staff is super friendly, rosmeri is always helping me in the mornings I love her! I love the environment! Francesco and Paula are amazing for always helping me out as well !
Its okay coffee was good the service was good biscotti cookies will good Sunday morning I asked the girl for a a half a couple refill before I was leaving and she said I had to charge you I said thats okay thank you I bought a loaf of Italian bread it was a seven on a scale to 10 I probably wont come back there Im 65 Im a senior every place else gives you free refills she was a young girl she didnt know so I just left thank you anyway have a nice day
Buttercookys Huntington location used to be my go-to place for special occasion cakes. Unfortunately, over the past three months Ive purchased two cakes that were completely disappointing. In November, the nearly $40 cannoli cake, which used to contain actual cannoli cream and was my birthday cake 1st choice, literally went into the garbage. It wasnt nearly worth the calories. Barely cannoli flavored whipped cream was used as a poor substitute for cannoli filling and the frosting was waxy and nearly flavorless. As Ive had good experiences here in the past, I went back in December for my sisters birthday cake. It was called chocolate-chocolate flower and boasts chocolate pudding filling, fudge icing and moist chocolate cake. What we actually got was, some kind of chocolatey filling and chocolate flavored icing that were neither pudding nor fudge. The family decided to toss this cake as well, and also, this once great bakery.
My wife and I recently bought a special order birthday cake for our son from this store. We had it specifically made because we wanted a cake that had banana, and whipped cream filling ONLY. the order was placed by phone with an associate at the store. When we got the cake it had no banana and some peach and other fruit in it. We brought the cake back and the staff took a picture of it and left the picture with a note for the manager and told us the manager would get back to us the next morning. We never received a phone call back. When my wife eventually called back, the manager, I presume, gave her a tough time saying that they could not find the original order and basically she could do nothing. We reminded her that this was a special order, that we specifically talked to someone about it and that if they couldnt find the order on their side that was their problem. BOTTOM LINE: THEIR CUSTOMER SERVICE WAS ATROCIOUS. We paid extra for this custom cake and they would not refund us our money. DO NOT FREQUENT THIS STORE BECAUSE IF THERE IS AN ISSUE THEY WILL NOT RESOLVE. THEY OBVIOUSLY DO NOT BELIEVE IN CUSTOMER SERVICE
The croissants here are absolutely delicious. Theyre buttery and light and flavorful. Easily some of the best Ive had in this area. The other things I had here were good to very good, but the croissants (especially the pecan croissant) were amazing. As a place, its a bright and clean bakery. There are a lot of items to choose from. Theres seating inside but I havent seen any seating outside.
I never really write reviews but I felt compelled because I did not care for the way I was treated at this Buttercooky. I grew up with the Buttercooky in Floral Park, which was always wonderful. So I ordered from this one. First of all, I didnt even get the pizza crumb cake I ordered and instead of an apple tart, I received an apple pie (maybe they dont know the difference?). To add insult to injury, after being promised the onion rolls are the exact same as in Floral Park, I was very disappointed. Anyway, after being told twice the manager would call me back and getting no call, I gave up. Suffice to say, I wont be going there again.
What a GEM! So glad I found this spot in Huntington. My friends recommended it to me and I am THRILLED!! So happy they have outdoor space. Their coffee is great, the rainbow cookies are delicious, the whole store is GORGEOUS! I feel like I am in Europe WOW. Love it. Very nice owner. He helped me make a last minute large order and ensured it was ready by the time I requested. They went above and beyond with detail. Highly highly recommend!!!
Today my wife and I went back to this fantastic bakery for about the 4th or 5th time but this time for lunch. The pananies were tasty and full. Of course we also had to have the chocolate dipped almond horn with coffee, everything was as it was during our other visits. We came back and will continue to do so. The staff is also very friendly.....keep it up.
Such a great bakery in Huntington. Francesco went out of his way to make sure I was satisfied with my pastries. My favorite were the rainbow cookies and salted caramel macaroon. You can tell it was just made and fresh out of the oven...Will definitely be returning for all my events or when I am just craving something sweet!
I was finishing up a project in the area and I stopped by to get some pastries. The inside of the bakery was immaculate and clean! The pastries were great as well. I would recommend anyone in the area to try them out because its nice when you go into a bakery and get that clean and fresh feeling! Thanks for the lobster tails and cheesecake Butter Cooky!
I came here from out of town really excited to try this bakery. First, I was helped by an older woman named Paula. She was very rude and nasty. After ordering a bunch of desert pastries and danishes and trying them all, I was VERY disappointed. The food was absolutely disgusting. It was a nice place and the ambiance was nice but the food quality was below average. I would NOT recommend this place to anyone who knows what good bakery food tastes like. And I suggest whoever runs that place to train their employees better and to also have better manners when handling customers.
Hire a new baker or pull out the recipes Reinwald left behind. Lots of 1 star reviews but nothing changed in 3 years. Unless most people are buying them to look at and not eat, I cant explain how they stayed open during the pandemic. Everything is consistently far too sweet, items that should be savory. The last time we picked up muffins they were basically cupcakes without frosting. And it was definitely the last time.
Horrible experience. If I could give this place zero stars, I would. To start off, my husband and I had to seat ourselves because no one was there to seat us. Not only that, there was no waitstaff either. When my husband called someone from behind the bakery, they said they had no waitstaff, and that you had to come up and give your order. There was no water or silverware on the table either. In fact, no one ever came to our table, the kids told us that there was plastic ware near the Togo coffee, which we got ourselves. Real classy operation.when the food was ready, some did bring it to the table and the food was tasty, but I have to say that I’ve never seen a restaurant run as poorly as this.After our meal we ordered a buttercream cupcake and slice of crumb cake to go. Another HUGE DISSAPOINTMENT. The crumb cake was very dry and overcooked and there were hardly any crumbs. The cupcake was okay, but the buttercream was waxy and tasteless. Tasted more like shortening than butter. I would not recommend the bakery or the restaurant in it. My 10 yr old cousin could bake better, and Buttercooky should be ashamed of this kind of service.
Send my son to pick up a fruit tart cake, it was a gift to family for dinner, it was HORRIBLE, the kiwi was so old and shriveled it was disgusting, the strawberry was soggy and seeped the red color other bottom. When we came to pull the cake off the cake board it actually crumbled and broke into many oueces..So disappointing.
Quinoa salad is supposed to come over spinach, but came over mixed greens. Might seem like a minor swap to some people but I have allergies to certain kinds of lettuce. Please dont make swaps without checking with the customer first. Other than that, I thought the food was good.
Best quiche ever! I had the spinache quiche with the house salad which was amazing! All staff are very helpful, yet one really stands out. She is an older woman with a beautiful accent who makes me feel like family EVERY time I come in and she does the same for the other patrons.
We met with Paula after getting numerous referrals to help us create our wedding cake. She brilliantly guided us while being mindful of our taste and budget. She coordinated with the florist and the cake was delivered to the harbor club for our wedding without a single hiccup. The cake was both aesthetically and tastefully pleasing and received tremendous acclaim. Highly recommended
After not getting a response back via email I have to leave a review. Huntington, don’t bother ordering a custom cake. I see another review below with similar comments. The cake was not what we Pre ordered. We ordered and paid for a boys baby shower cake with airplanes And they sent a cake with roses on it. I might be able to overlook this if the cake didn’t taste dry and old but I would have rather spent money at stop n shop. I emailed asking what happened and have yet over 24 hours to hear back. Incredibly disappointed and won’t be going back. We paid for one thing and got whatever they had on hand to send.
Amazing!!!!!! I have never seen anything like this bakery. Absolutely incredible. There showcases are filled with a vast array of gorgeous desserts. The chocolate mousse cake was out of this world!!!!!!! They are open for thanksgiving and have a huge selection of pies!
The desserts they have are amazing at an affordable price. The strawberry cheesecake is to die for. I would have to say its 100x better than ... cheesecake factory. I live in Ronkonkoma and travel all the way to Huntington to have some sweets when I crave it. Keep up the delicious work!
5 STARS NO QUESTION!!!!!!!!!This place is absolutely incredible. The new renovations are absolutely beautiful. They did an incredible job inside and out.Not to mention how incredible their pastries and cakes are. Everything absolutely fresh and always on point. BEST RAINBOW COOKIE IVE EVER HAD AND IVE HAD A LOT OF DIFFERENT RAINBOW COOKIES!Dont even get me started with the TRES LECHES. Everything is incredible from the COFFE AND ESPRESSO TO THE DESIGNED CAKES. Always on point, always how I ask for it to be.The Manager/Owner Francesco is also very great to deal with. Everyone is! Customer service is great being how busy they always are.1000X BETTER THEN THE BORING BAKERY THAT WAS THERE BEFOREHAND.5 STAR HANDS DOWN!!!!!!!
This is the 2nd time I have made the trip over from when it used to be Reinwalds.You people must be label happy because this bakery is terrible. Ordered a friends birthday cake. Looked beautiful despite the box was too short. The buttercream was awful and hard and the chocolate cake was damp meaning it was previously frozen.I also ordered 2 jelly donuts for us. Granted it was 2:00 in the afternoon and they were stale.The cup of coffee was good tho
Huntington - terrible experience. Tried to order a custom cake, the woman was insolent, condescending and lazy. She didnt offer to show me anything.I asked for a particular frosting and she said thats expensive - no tact what so ever.Needless to say - we decided to take our business elsewhere.Saleswoman definitely needs a lesson on diversity - treat all customers equally.Would not recommend!
Newly renovated (2020) the variety of delicious baked goods is impressive. My husband says the cakes are too sweet for his taste, but I say they are perfect for me. My kids love their cookies, cupcakes and cakes... ah, who am I kidding they love everything from Buttercooky! Prices are a a bit high, but they deliver quality and taste, which makes it all worth it.I visit this location during a.m. hours (10-11ish), and it does not seem too busy. They have a ticketed number system in place in case it gets busy, but I never needed to use it. Overall this location is very clean and parking lot is nice and spacious.This location has a reasonable seating area.All COVID-19 precaution measures seemed to be in place at all times I was there.P.S. I never tried their breakfast or drinks so I cant really say much about it.
Not long ago we bought a 30 dollar birthday cake for my sisters birthday, to say the least the cake was a disapointment, and we threw another party the next day (so she could have a party with her friends). This time we bought a 17 dollar cake from stop and shop, its unbelievable that a cake from a run of the mil grocery store for 57% the price was so much better than the cake from the expensive backery, we also purched some cookies that were also of poor quality, truly disapointing.
Bought slices of cakes from here today. Bought carrot cake, 7 layer cake and tiramisu slicesCompared to Martha’s bakery in Bayside this place has performed poorly in the taste and presentation . Definitely dry and not the way it used to be. I have bought cakes from here and the Newhyde park facility. Definitely different from the Newhyde park branch. I literally drove to Martha’s bakery from here to get a nice cakeDisappointed
I frequently visit this bakery with my boyfriend and we love getting to try new things whenever we come in! Lots of options. Only reason Im giving 4 stars is because some of the girls who work behind the counter seem to have a bit of an attitude problem, they dont seem like they want to be helping anyone at all.
My sister recently bought a birthday cake for my niece from this bakery and let me tell u it wasnt cheap. And I just knew that because of that fact it was gonna be the most delicious cake I have ever tasted. Well I was wrong, atleast in my opinion. Not only did I not like the flavor, the cake was not very moist, but a little too much on the dry side for my taste. Im sorry but for those prices, that cake should have tasted way better than the $30 cakes I usually buy at the supermarket. The store was clean and the service was great, and the cake was beautifully decorated, but they lost me with the taste of that cake.
I was in the area and stopped by for some treats, but not was this underwhelming. The place looks absolutely great, and the staff was all super friendly but I got two cookies, one Elmo and one Cookie Monster cookie, and an Elmo cupcake and they were easily among some of the most disappointing treats Ive ever had. The cookies were like sedimentary rock, and the icing was so incredibly hard and looked like it was printed onto the cookie. I couldnt even give them away, no one was interested in eating stones. The cupcake was slightly better, though I may be saying that since my expectations were already on the floor at that point. The cupcake was pretty dry and very obviously not even baked that same day (mind you, I was there just minutes before 12PM). The icing was okay, not really amazing but it was a pleasant surprise given how bad the rest was. Definitely not worth the price I paid for them.
BLA! How can a Baker make pastry and not taste it? Because if a Baker were to taste this assortment of baked goods; then a baker would augment the recipe to make it better. Perhaps sawdust would be much better. So bakers out there Huntington is in dire need of a decent bakery. This one has to go.
Two layers of okay yellow cake with thick layers of butter cream that didnt really taste good at all. There was some decoration down the sides that tasted like plastic. Very pretty to look at but not at all tasty. I am missing Reinwalds--formerly in this same location. This place is NO match!
This place is absolutely amazing! Everything tastes as great as it looks! Each time I have visited Buttercooky, the staff has been super helpful. Each staff member is extremely knowledgeable of all the delicious desserts, cakes, pastries, cookies being offered, and can always make the best recommendations based upon whatever you may be craving! Recently, Buttercooky was able to make a nearly impossible request possible. I wanted to give a special thanks to the manager and owner who helped me pull off a very last minute cake order! The manager went out of his way to assure, despite the time constraints, my grandma would have an extra special cake! I was absolutely amazed by the cake and it made my grandma’s birthday! Buttercooky is hands down the best bakery I have ever been too! Once you try Buttercooky you will realize no dessert or pastry will ever compare!!!
Recently ordered four cupcakes after they absolutely ruined what was once Reinwald’s because I was desperate and thought “it’s been a year they can’t still be garbage right?”. I was very wrong. Cupcakes were all dry and flavorless with a mountains of hard frosting that made it almost impossible to eat and the red velvet cupcake had so much of the frosting I couldn’t even finish it. I’d get my money back if I could and I encourage anyone living in Huntington to steer clear of this mess. R.I.P. Reinwald’s I still miss you!
I usually like everything in your bakery. My review would have been 5 stars but today I bought bread and sweets for my grandsons. I ordered 2 rainbow cookies and when the cashier weighed them it came to $5.05 for them! When I asked she told me it was by the pound and they cost $29.00 a pound! That’s the last time I buy them there!
Butter Makes everything better! Ive been to buttercooky Bakery several times now, and Ive really enjoyed their treats! The Dulce de leche cake was my favorite. I also bought one of their Oreo cakes for my sons birthday and it may have been one of the best Oreo cakes Ive eaten! The staff was very friendly, and helpful. The management are very responsive, Ive left reviews that were almost immediately answered. It shows they care about this establishment and I expect it to be around just as long as the infamous Reinwalds, if not longer.
Yum! Ive tried so many different cakes, pastries and cookies and have been very satisfied. The ingredients are top shelf and it shows! Their holiday specials are marvelous. I especially liked the almond brittle basket filled with chocolate mousse and mineature cream puffs. For those of you who might have consumed calories just by reading this, I have absolutely no affiliation with the bakery, other than being a customer. Glad to have this wonderful bakery in town.
I recently purchased a cake to celebrate the upcoming wedding of a co-worker and the cake was unbelievably amazing. It was one of the best cakes I have ever tasted. In my travels I must always try cakes, pies and sweets from different locations. While I have experienced times where some places can be a hit or miss, in this case it was a tremendous hit. Keep up the good work guys (Benny & Francesco) and thank you.
This place used to be great,but since the ownership changed,the quality has significantly changed for bad. I ordered a cake for my daughters birthday and I stead of vanilla buttercream I ordered, they put Italian meringue, I think they believe people have no idea what we are ordering 😡but I happen to be a chef, just didnt have the time to make the cake myself. Also the cake itself was very dried, so far worst cake I ever tried in my life,I was so embarrassed with my guests. We recently moved back to Huntington and seems like we will have to find a new bakery to do our regular shipping
Darn! I wanted to love this place. It’s a well kept store with a friendly staff. We chose a beautifully decorated Shadow Cake with chocolate and vanilla cake filled with buttercream and chocolate ganache. However, the cake was stale and lacked flavor. I was soo bummed! Everyone at the party hated it. Fortunately, the birthday girl who turned 5 loves anything with sugar! Customers dislike leaving bad reviews so please remove stale cakes and focus on flavor rather than eye candy.
Had a Bridal Shower for my daughter in August.Cannot say enough about the cake. Beautiful job,taste could not be surpassed. I received so manycompliments telling me how delicious the cake was.Price was great compared to many other bakeries. Sohappy i chose Buttercooky Bakery and would definitelychoose them again if I have the need to order anoccasion cake, no hesitation.Great job, Buttercooky !!!!Thank you so much :)Visited Buttercooky Bakery today. Paula helped us.Last year we ordered and received a Bridal Showercake for my daughters shower. We were so pleasedwith the cake and received so many compliments onit.Today we ordered a baby shower cake fromButtercooky. Paula couldnt have been morehelpful. Hope this cake is just as delicious as thefirst one we got from them.ok so... The cake we ordered wasabsolutely beautiful and was exactly whatwe ordered. Buttercooky Bakery came through again..with flying colors!! So glad I ordered from them forthis special occasion again. Will do so again if Ihave another special occasion that comes up :)
Great addition to Huntington!! We ordered Buttercooky cakes recently for a graduation party and they were a huge hit. The strawberry shortcake and tres leches were delicious. The owner Francesco couldn’t have been nicer-Definitely a must try as everything they have is great!!
This bakery is a gem in Huntington, I am long time customer here, had never any complaint, their cakes are fresh and delicious, this time i ordered marshmallow chocolate ring cake for my sons , its mouth watering , everybody loves it. their other products are also very tasty, must try place.
We are loyal customers of buttery cookie. I ordered many cakes from here and the one in floral park... I was very pleased to learn that a buttery cookie opened in hungtington village.. i went to get cakes twice and unfortunately the cakes do not taste the same!! The location is Floral Park is much better. The cakes from here were not moist and they were hard.
Do yourself a favor and dont order grilled cheese it was $8 they gave me a cheese sandwich with unmelted cheese and a separate plastic container with 6 pieces of cooked bacon in it...a little chaotic at the counter and I think the staff is too young and dont know what theyre doing... Very disappointing I would stick with the pastries cakes and sweets and if you want lunch or breakfast, go to Copenhagen in northport...
Very disappointing! Ive been a Reinwalds customer for 25 years and thought Buttercooky would be similar. I bought 2 cakes each $29.95! One was supposed to be a pistachio raspberry, there was no taste of pistachio and no taste of raspberry, just sugar.The carrot cake was so sweet, it was barely edible. I wont be back.
Once again came in to eat at the cafe abdcwants again annoying rock music blasting. No sugar packets for coffee. N tables around us never cleaned off while people who work there standing around doing nothing. Why oh why cant someone open a good Italian bakery in huntington
This bakery has the most decadent cakes! The staff is helpful, friendly, and kind. I ordered a cake, a pie, and a cannoli and I felt like I would have paid twice what I did. This was previously owned and I was skeptical but Buttercooky Bakery has gone above and beyond.
NOT THE BUTTERCOOKY I REMEMBER! When I was a kid, this was the go to bakery. Thats when they had only one location in Floral Park. Now that they have multiple locations, perhaps thats the reason the service quality has come down - way down. Ill just have to rely on my memories of the way things used to be.Please note that prior to this review my wife did speak to the manager of the Manhasset location. We were just looking for an acknowledgement that our experience was poor - nothing more, but instead we were greeted with arrogance and indifference. Is the customer experience only made right if they meet with Ben or Jennifer? The number of employees and managers goes beyond two and its critical that they all show respect to the very people that keep you in business - your customers.
I was disappointed. Long time Reinwald customer. Service was good. Product wasnt. Ordered a square cake with fresh strawberries. Could barely find strawberries. The cake was heavy and not moist or fluffy. I wont be buying cake. Let you know if other products are up to snuff.
I would like to let everyone know how Buttercooky Bakery RUINED A MOST SPECIAL DAY for our familyWe ordered a BABY REVEAL CAKE and the bakery neglected to add a color to reaveal the gender of the baby to be. Not only was it so embarrassing for us and our guests, it was so VERY UPSETTING for the parents and grandparents of the baby to be. When we returned the cake to show them what they have done their reply was the manager or owner Benny is not here and we could come back for a refund REALLYI didn’t want my money back anyway I WANTED MY DAY BACK TO CELEBRATEThis is the second time this bakery has done this to us, they can not follow a specialty orders for it happened to us when it was Reinwald Bakery and they said they use the same bakers.NOT A call back from owner to apologize, nothing.
Buttercooky Bakery has the BEST dessert! Everything always tastes fresh and absolutely delicious.There is always so many different cakes, pastries, and other desserts to choose from.The staff is always super helpful and knowledgable. I recommend this bakery to everyone, it is the BEST!
I was very disappointed in the customer service from the bakery. I ordered a cake for my daughter’s christening on the Wednesday before Thanksgiving. I called Thursday to tell them I was sending a picture of what I wanted and instructed how and where to send. When I arrived on Saturday to pick it up the cake was absolutely hideous (neon pink and purple)! When the manager called me back a few days later he said he was unable to offer anything since I was so dissatisfied. He said he spoke with the owner and there was nothing that could be done for me giving a laundry list of poor excuses: you ordered on the busiest day of the year, the girl was new and didn’t know protocol, we couldn’t have done fondant in that amount of time, etc. I said if he wasn’t authorized to give me a discount then the person who was should’ve called me. I explained that if they couldn’t do what I was asking they should have been upfront with me and I would have taken my business elsewhere to begin with. I will never use this bakery again.
I was very disappointed in the service and after calling the manager and getting, I am sorry you had to wait so long, Did not help the matter. Not sure what I was looking for. I ordered the cake a 6 chocolate and raspberry mouse cake a week before. The day I ordered it there were at least 6 on the shelf. I ordered it paid for it and told them pick up at 10 am. My son went to pick itup for. a surprise shower and he was told it was not made! So he waited 45 mins!!!! So much for preparing ahead. I will not return due to disappointment in service. and. mangers response when I called the next day. This is the first time I have ever written a review on line.
Dont go to Buttercooky Bakery for an occasion cake! I ordered a cake two weeks ago for my daughters baptism and left an invitation for them to use for color inspiration. I received a phone call a week later that the choices I made had an upcharge, which I had no problem paying, even though it wasnt in the original bill. When I picked up the cake an hour before I needed it, I was taken aback by the colors but didnt say anything because I didnt have time to wait and have it fixed. (There was really no fixing it without re-doing the ENTIRE thing) When I took the cake out at the baptism, we saw that it also had my daughter Daphnes name spelled wrong! ( Even though it was right on the order!!) So we had an ugly, embarrassing cake! I called the bakery and the woman I spoke to told me to come in today to show her what the cake actually looked like. When I got there, she agreed that it was nothing like what it was supposed to be, but said that since I took the cake from the premises there was nothing they could do for me. She offered me a $5 credit for having the name spelled wrong- thanks for nothing!! When Buttercooky took over the Reinwalds space, I was hoping they would be as good as Reinwalds.... not even close. And offering me $5?? Thats just insulting. I certainly didnt want the cake for free... but they should be embarrassed themselves... and they should have tried to make it right. Im so disappointed.
So when I walked in, I almost walked out. The smell of deliciousness brought something over me that the only way out was to either consume the whole store or walk out. I composed myself, got the cake we ordered and ate large sections on the way home. Point is, if you need someone to go to buttercooky call someone else cause I will come back fat and empty handed. And smiling.
Could not be happier with the new addition to the neighborhood. Recently visited buttercooky for a family gathering and everyone was very impressed. From the cakes, to the rainbow cookies, to the the pastries this place crushes it. Highly recommed this establishment to anyone looking for high end and affordable baked goods. Ask for Frank the guy really knows how to run an establishment! Cant wait to come back for the holiday essentials!
The chocolate mousse/cheesecake/ ganache cake is just not the same. I was hoping it would be since I heard they got Reinwalds recipes. The cake is smaller. Designed different, the layers are thinner. We drive 40 mins there just for that cake. Hope they can beef it up and make it the way it was always made. Back to its original decadence.
Brought in a pumpkin pie and Blueberry Pie to my job. A recommendation from the owner Jon, and the pies were a huge hit! The IT guy said, This is amazing, so light and smooth. I normally hate pumpkin. 10/10 will be ordering pies for the office from Buttercooky. Jon, thank you for the recommendation on the pies!
I usually love going here but today I called to place an order just to pick up because I have to get to work and usually they do it over the phone, but the lady on the phone was rude, and said I can’t because I can hold the line up but I was requesting because the person picking up doesn’t speak English. I never had a problem to call, have them write down what to put on the cake, and pick up but today she was rude. NASTY ! 😑 I get your busy but I AM STILL A CUSTOMER JUST NOT IN THERE ! I waited on the phone so I don’t know why others don’t have to wait. So rude, and unprofessional.. 🤷🏻♀️
Every time I call for Apple Strudel they tell me they are not making it that day or the next day. When the store was Reinwald Bakery I could always get it on the weekend and if you didnt get there in the morning it was all gone. The prices went up big time. Im very disappointed.
I had wrote a bad review, then the owner reached and asked me to call him , I hadnt noticed this till just now..The success to any local business is communication, so yes John Ill call , for way to many years my family like many others have enjoyed this Bakery, thank you for the opportunity to chat ...
Total reviews rating 4.2
199 Reviews for Buttercooky Bakery & Cafe 2023:
Review №1
2021-12-22I ordered a cake for my son’s birthday and when i cut the cake and severed everyone, they said the frosting tasted like butter and so when I triedit it was 100% butter no sweetener or anything pure butter. I called and emailed then and i have not got a response since. I do not recommend ordering cakes there EVER!! But they did amazing with the appearance.
Review №2
2022-04-09I had the worst experience here and its very sad because I have been coming here since they opened 😔. I ordered a tres leche cake here and it was not done when I picked it up. I was told it could be done in 20 minutes 1 hr after waiting I finally got it. The cake was a disaster it fell apart as soon as I cut it. The next day I got the run around promised that the owner would call me never received a call back. I also got yelled at by someone and told no one is going to help you so bye.. Went in personally and no manager or owner came out to speak with me. They had an employee come speak to me and give me an email for a refund. It was so unprofessional of them.
Review №3
2022-03-28This place is horrible! When they first opened up a couple of years ago they made the best cookies I have ever tasted. Recently, over the past year or so I went there 3 times. HORRIBLE! I bought cupcakes that were not edible at all, and the cookies were stale. Got danish that was OK. I ordered a custom cake the other day and spent a small fortune on it. It was barely edible! The buttercream left our mouths feeling greasy, the cake was burnt, and the vanilla pudding I requested was actually custard. The cake part was so dense that it felt chewy! Also, yellow cake should not be white in color...so they messed that up too. Absolutely ruined the birthday party that the cake was purchased for. But hey...at least they spelled the birthday girls name right. 🙄. DONT WASTE YOUR MONEY. Honestly it is insulting to me that they took my money and felt that this cake was worthy of the cost. I will never go there again.
Review №4
2022-05-18I like the bakery but they ruined someone special event. The employees need to understand the “right size box” concept. Unbelievable! Who does this?
Review №5
2022-06-27I came to this place all the way up from NJ to visit a friend and we shared some pastries and desserts plus coffee, the place has lots of personality, the staff is friendly and courteous. Their products tasted heavenly, not too sweet, just the right amount, they were fresh made and looked amazing. It was hard to choose out of so many options. They definitely have something for every person. I would love to come back. We should have one Buttercooky in NJ
Review №6
2021-07-04Always loved the butter cooky in floral park now theyve opened one in Huntington... Lucky us. The desserts are fabulous... Especially love the miniture cakes which let you sample them bf ordering larger size... However I dont think you can go wrong with any of them. My personal favourite is the fruit filled cake. Moist white cake with layers of custard and filled with fresh fruit topped with fresh whipped cream icing. Now the bakery opened the cafe where you can order breakfast or lunch items. Ive had both... The paninis are awesome as well as the breakfast sandwiches. I was pleasantly surprised with freshly made ingredients... Nothing frozen or microwaved. May have been the freshest ommelette Ive ever had. Hesitated to write a review bc I dont want to wait to get in if the word gets out.Update... Been back several times and everything is fabulous... May be best breakfast/lunch option in Huntington.
Review №7
2022-05-05For years my family ordered a strawberry short cake from here & the other location in Florist Park. The cake was always so fresh and delicious. We ordered one this week & had an issue …that was resolved with such care. The owner is very loyal to his customers. This bakery has great customer service.
Review №8
2022-03-05Our venue did not provide a cake so we were on our own finding a bakery. We heard so many great reviews about Buttercooky and figured wed give them a try. We had a great experience with the cake tasting and booked them on the spot. Our cake came out exactly the way we had hoped!
Review №9
2022-06-27This was my first time at Buttercooky Bakery & it was a marvelous experience. The staff was professional & even though the line was long they were speedy & kept it moving. The treats were delicious & I ate everything I bought. The butter cookies were remarkable! I will definitely be back!
Review №10
2022-06-14They do a beautiful and delicious job. They put together a beautiful assortment of Italian pastries for me in minutes with so much care and concern when I had to bring a sympathy item to a friends home after a loved one past. The workers are very thoughtful and food items are great!