Byrider - Buy Here Pay Here Albany, NY in Albany
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Albany, Albany County, New York, US
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Site: https://www.byrider.com/dealersh...
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–5PM
- Sunday:Closed
Friendly Staff BUT they sold me a lemon.Edit: I am changing this review because the 2014 Chevrolet Captiva I am paying $530 a month for has been nothing but issues and Im not happy at all.I have exhaust fumes coming into my cabin and its been in the shop twice already with exhaust problems. The transmission shifts weird and after having the manifold replaced, my car stalls out on cold starts and misfires at idle.
Deon and Aaron was amazing made my first experience buying car soo pleasant and they just soo polite and very helpful I would recommend my friends and family to Byryder and to ask for both of them such a friendly atmosphere and friendly gentleman looking forward to enjoying my new car thanks to Deon and Aaron
My name is Paula,Unfortunetly I am not a fan of this place..Did they get me into a car..Yes was a good deal t was ok.Have i been trying to get a hold of jeff..Yup and the answer has been no response,I call and call and all i get is call being forwared..Car rpm goes up to 3 and soiunds like its racing when i go down even a little hill..the oil change they say they did...ya i doubt it.my payments always a day early..BUT the one day I am making funeral arrangements for my mominlaw and didnt call early enough i guess for them{it was 430pm by the way} dont think jeff wasnt calling me to ask where my payment was..I do not ever reccomend these people.I wish it was like a walmart where i could turn car in and get money back to go else where..I sure did call him right back to and let him know how mad he made me by calling at 430 to see where money was.LIKE GIVE ME A CHANCE
Great place to go with great people all around. It was a no nonsense deal for me which I really appreciated. Jimmy knew my situation with me trying to build my credit, and he put me in a 2016 Nissan Versa that I absolutely love. The finance manager joe is also a great guy. It felt good to deal with real people after car shopping all day and dealing with other dealerships trying to screw me. If you are trying to get your credit started or have questionable history, then go see jimmy at Byrider. Thanks guys .
Took my jeep in a week ago for service it needed an alternator they said we put a new one on an a new battery needless to say the same problem just occurred the other night. So I most definitely wouldnt recommend this place if thats the type of service they provide.Its also hard to get ahold of anyone to get service done on your vehicle. Im no great mechanic but I know that a brand new alternator shouldnt go that fast within less than a week
I gave them a 4 because up until today everything was fine! So i called this morning to make a payment for my husband that wasnt due until Friday. I ended up getting a guy named Jim who was very rude to me and i almost felt belittled by him. I asked if possible since we havent missed a payment not once since we got our vehicle! But was it possible to maybe get a payment extension until next week being that the payment was due the day after THANKSGIVING!!!! But he literally YELLEDt hrough the phone An extension???? What is that?? .Do u wanna make the payment or not?? Extremely rudely!! I almost felt mocked and a little embarrassed. Hopes noone else has the pleasure of his wit this a.m. this is the byrider on Albany on central
We could not be happier with our purchase and the service here. We worked with Jimmy and he was an amazing and honest salesmen. He answered all of our questions in email or in person. With great local service from such a phenomenal staff, we will continue to come to J.D. Byrider for many years to come.
So I bought the car less than 4 months ago and it had a slight problem speeding up. I didn’t think anything of it because I never had this type of car before. Under warranty I got both fuel pumps fixed and my car is now extremely loud and the shop is saying it’s the cat. Which is not covered under warranty. I’m unsure right now how much it’s going to cost me but I am not pleased. My payments have been on time and consistent and I hope they can help me get my baby repaired ASAP even though they won’t look at it until august 11th🤷🏼♀️🤷🏼♀️🤦🏼♀️
I bought a car here in 2017 and it was a pretty good experience. However I totaled the car, which had gap insurance, I didn’t owe anything. But for the last 3 years it’s been reported as a repossession on my credit. Every time I call I’m told to dispute it on Credit Karma and every time I dispute it, they mark it as a charge off. Even though I don’t owe anything. Super shady in my opinion and I plan to call the attorney generals office to file a complaint about it.
Joe and Jim who are the loan sharks are very inappropriate! We moved for an emergency last August and have paid every payment on time! We have been sworn at and threatened because we moved out of state! Our new state requires a Corp code to register our card.. it has been 8 months and JOSEPH refuses to get it! We gave up! I can’t keep driving an illegal car not to mention 2 suspended licenses! We asked him to come get the car and he screamed..see ya in court! Who does that? But here pay here is for people (such as us) who have screwed up and are trying to redeem themselves! LOAN SHARKS!
I had a great experience buying my car at JD Byrider from Gerhard Schlueter. He is a knowledgeable, experienced salesperson who is also patient and willing to work with you to make your purchase happen. On the couple of occasions I needed to bring my car in for a repair Bob LaCross was able to get me in and out and labor costs at JD Byrider are the lowest anywhere. It’s 4 years later and my car is almost paid off. I’m in the market for a new vehicle and thanks to the team there I was able to completely repair my credit and can purchase my next car anywhere for a low interest rate. Thanks guys!
Super good experience at jdbyrider in Albany NY! Agents were extremely helpful and ver informative! Ms.Williams is a gem, Very precise and helpful! And Mr.Robinson coached me through ever step! Super dope career choice for this guy being that it’s his second week on the sales floor! I appreciate you guys.
I dealt with gerhard at byrider he was very nice and very helpful did his best to make sure I drove away in a car that day which I’m forever greatful for. They have a great team there I like how they work together and made sure they let me know what was going on every step of the way. I will update as time goes on because I saw mixed reviews but as of now everything was smooth and painless
Don’t do business here. Literally you will regret it. Most of the cars don’t work or have serious issue with them. Definitely don’t get your car from Jim. He is the biggest crook and liar of them all. They will constantly blow up your phone and threaten you. Worst decision ever, go to foggs automotive.
Ive been with them for 3 years now. They really helped me when I need a vehicle. I never had any problems or issues with my car or the workers. Theyre an excellent place to purchase a car from. My credit score went up dramatically. I was never late on a payment. They gave great service. Just come with a great attitude and think positive and they will help you all the way.
Dont buy from this Company. If you have a problem or recurring problems, they use..Used products and keep ur car 2 weeks @ a time.They look for problems that are not covered under warranty so they get paid more money.Then wont even fix the warranty issues. This is the sadness one faces. Mind you the interest rate is high as Hell..Just described a car for 5 year loan with a 7,000 balance.
On 8/12/2021 my wife and I went to byrider hoping that we would be able to replace her Chevy Trailblazer because it had to many different repairs we met with Gerhard well Gerhard went to talk to the financial advisor and when he came back he told us that we were 100% qualified and that we could go and pick out anything on the lot my wife and I both said that we would like to take the GMC Acadia for a test drive and we fell in love with it guess what we drove home in and we both love it. Thank you Gerhard and Joe
Bought this car a year ago I’ve been having a issue with a vibrating noise and brought it to them to look at first time they said oh it’s a transmission mount, so they put a transmission mount in it, and guess what it didn’t fix the issue, brought it in last month for the same issue the technician drove the car and with in a hour comes back and says I test drove the car and didn’t hear anything, well that’s a lie this place sells lemon cars and brush off issues that could be major, I’ll be talking to a general manager, either there gonna take the car back and remove it off my credit history or I’m gonna get a lawyer involved. Note on my paper work it says that this car has been returned under the lemon law. So probably the same issue I’m having is why it got returned. Would not recommend this place for car buying
My experience getting my car was great. Jimmy was very helpful and I haven’t had any Major issues with my car thus far. However, last month I made a few payments ahead of time so that I wouldn’t have any payment due until May but I’m still being charged every two weeks. I have tried several times to reach someone but never seem to have any success. The CNAC website showed my next payment was due 5/15/20 but again today I looked and was charged. Now it shows my next payment is due 5/29/20. What’s the point of paying ahead if I’m still being charged?
Had the most AMAZING people help me out getting my car, It took a while but it was a great experience and it was so amazing. Jimmy, & Joe are such amazing people and was so patient with me wanting to drive all the cars before choosing. Definitely would recommend this place 100% to anyone especially anyone who’s getting their first car.
My experience with Jd byrider is not a pleasant one. The staff is unprofessional impossible to reach. Never get a straight answer from anyone there a lesson is sarcastic. Always want payment on time but never available to fix a vehicle always have it more than a time then they said they will.
Unfair unreasonable, loyal customer means nothing to theses people. Let the buyer beware, they are basically the RAC of car dealerships. You got a job you got $300 you got a car if it fits in your budget. Real dealerships allow you to be late 1 to 3 months, not these people. 1-3 days tops. Never again. I hope all involved catch the rona.
Had a great experience with them, Deon was extremely helpful, personable, and just overall excellent. He was nothing but kind. I recommend them to anyone, or JD Byrider in general. Deon makes sure you get into a car, and a car you like. He insured I was happy with my purchase and helped me get into a car.
AMAZING experience John is the most amazing patient salesman on this earth! I love that he not only made sure the car was right for me but did a budget plan to make sure with all my other expenses I would be able to afford the payments! Very grateful for him and the Byrider team for working with me and get in me in an amazing vehicle! Would recommend everyone to shop here ! If you go here shop with John he’s AMAZING
Updated 3/20: Just received my lien release today! The entire process from day one of walking in to look at the car to paying the final payment has been wonderful. The 2 times Ive ever had an issue with my car they were quick to fix it. Very friendly and outgoing, they truly care about you as a customer and go out of the way to help you. I highly recommend you to shop here. Shout out to Jeff @cnac, thank you.Orginal review 5/17: Great cars, service and help. It is more ($) a month than expected, but my credit rating has improved because they do report it. I have had a minor issue with my car but the awesome warranty took care of it no questions asked. Very friendly and helpful staff. Highly recommended for rebuilding your credit!
Purchasing my car went great . The sales rep was awesome ...but when it needed repairs it felt like hell to go through. Since then even asking a simple question received an attitude from the financing guy. He literally told me I purchased a used vehicle with 100k on it so I should expect it would have 100k worth of problems....his exact words ! I will not recommend this place for anyone .
Im Glad I Chose Byrider. They are really Professional and Thorough. They explained what I would need and what was required for this process. The review process for approval didnt take much time at all. Once approved, immediately chose vehicle of my choice, based on my financial status. Went for a test drive. Then proceeded to the closing process, signed the necessary documents and then before I knew I left Happy and feeling Good about my car buying experience with JDByrider.
This particular dealership is truly amazing! Had the pleasure in dealing with Gerhart and John when I walked in and they were just really great guys and fun personalities. There was no pressure and they made picking out the right car very easy, comfortable and smooth. The real magic of this place, though, starts with Joe. I’ve actually never met a more caring individual who wasn’t just interested in selling you a car and getting you on your way, by got vested in you. He gets to know you personally and genuinely cares about your life and the things in it. And even uses that info to make sure he gets you the right loan that won’t overwhelm you and fits your needs. I knew he was the rare breed of salesman when I told him of personal things going on in my life, and months later, he called just to check and see how those things were and if there was anything else he could do to help personally. Wow right? You don’t find that in a car dealership, not anymore. So with that, I’m giving this dealership 5 stars, but really deserve 10! JD Byrider should most definitely be on the top of your list of dealerships to go to first. You’ll quickly realize you don’t have anywhere else to stop! Thank you guys for all your help, especially Joe! You guys were great. See ya on the next car!
Was at Byrider yesterday with my daughter and grandson to purchase a vehicle. Salesman Gerhard Schlueter approached us asked what we were looking for. Told him, he showed us a vehicle my grandson was interested in, it was a stick shift. He told us its going to be here awhile since not a lot of people drive stick anymore. Long story short, while my grandson was filling out an application, another man was there waiting approval on the very same vehicle my grandson was interested in. Gerhard should have let my grandson know that someone else was interested in the vehicle, knowing that was the only one my grandson was interested in. Just as my grandson was approved, he was told the Jeep he wanted was no longer available. That was down right unethical and unprofessional. We made a complaint, about their treatment of customers. Beware of this company.
My girlfriend and I bought our first car from a dealer here. First time buyers denied everywhere else but approved here. The staff is amazing very helpful gehard Jeff Jim all of them were great to work with got us what we wanted and out with our car the next day. The car is absolutely amazing we love it. Thanks alot guys! Definitely would reccomend for anyone that cant get approved else where. As long as you work there is a good chance you will be approved.EDIT. Car is 4 days after purchase and is leaking oil from the oil cooler. This was noticed on test drive before purchase and they said they had fixed it when we picked it up the next day. Contacting them on Saturday was hell. Jim one of the sales guys transferred me where I was sent to voicemail then would not answer again after that. Currently have an appointment on Friday to get this dealt with. Buyer beware
I went in today and left with a car a couple of hours later. I had an incredibly low downpayment, the service was excellent and the process super easy..I have to take time and personally thank Jimmy. You are the absolute best! And a big thank you goes out to Dave!I am loving my new sporty car!Hope T.
Best customer service Ive ever encountered! John and Jeff made my first car buying experience so easy! They answered all of my questions (and I had A LOT) with patience and treated me with dignity and the utmost respect... I will DEFINITELY be recommending them to everyone I know!
I brought a van from them and thought i was getting a deal but after looking under the car i saw that the fram of the car is rusting out. When the rear calibe2r started rubbing and i called to see if they could do something about it they said it wasnt covered on warranty although i got the car from them and i was afraid to pry its away due to possibly breaking it. Then when i hear a grinding noise from my rear wheel i realized my back breaks was never done befor getting the car which i had since october and 4,000 miles ago they said that wasnt part of the warranty either. So recently my check engine light came on and i hooked it up to the computer for it to say my 4th cylinder is misfiring i called them to ask was that covered and guess what?? it wasnt for the 3rd time so i called and asked to speak to a supervisor and i got his voicemail and left a detailed message asking to get a call. Back and so after a whole day goes by and i dont receive a call back i spoke with the sales rep that sold me the car and he acted clueless but then ibcall back the next day and had to leave another message for the supervisor and still havent heard anything back yet but when that friday come around and its time for your payment they take the time out to call u and ask for their money i pay all my payments on time and cant get the help i was promised from these people ......honestly i wouldnt recommend my relatives to get anything but everyone is different i wish i would have went to depaula Chevrolet and paid the extra cash for one of their vehicles cuz for 360 per month u can get a reliable car and service when needed....they was good at getting me in a car but thats the only thing that i personally feel was satisfying..... Check ur warrenty coverages andthe shape of the car befor signing
Be aware: this place is not looking for customer loyalty, just money. Excellent on-time payment history for 18 months and now being threatened with repossession for a 3 day late payment.There are better ways to live life than to laugh at things that ruins others. (Yes, he snickered under his breath on the phone while he demeaned my intentions and mocked me and called me disrespectful while snickering some more.) You can catch more bees with honey than with vinegar.
J.D. Byrider offers exceptional service when it comes to purchasing a car and makes the process easy and hassle-free. I was pleased that all of my questions were answered and that the service department is readily available for any additional help I needed after my purchase!
Bought my van a little more than 2 years ago. Service has been great, only needed minimal things done and I was able to make payments on a major brake job. Their prices are more than fair. Customer service is beyond expectations. It will be very difficult to buy anywhere else because I dont think any of these things will compare!
I had a great experience. The staff was friendly and informative. They were very thorough during the whole experience. The whole process took just two hours from when I waked in until I had a new car, all registered and everything! I didn’t give 5 stars only because I feel I was baited in through a FB ad for an SUV then come to find out they don’t have any SUVs.
My husband and I just bought a Chrysler Town and country from the Albany location. Our sales Rep Arron went above and beyond for us. We arrived at ten minutes to seven with our down payment they stayed open till nine just to get us on the road that night. We could not have asked for a better experience. Thank you Arron and the whole team at the central ave location you guys are amazing!!!
Everyone was very helpful simple problem but was handled promptly And professionally. 3 year 36k warranty came into play this time And was honored without question. 25.00 for a new battery and I am up And running again so for that reason alone hats off to service for the ausome job.Thank you JDbyryder service thank you very much. Bob.C
My experience with J.D. Byrider was a great experience. Jimmy and David explained everything that I needed to know about buying my first car ! Im a typical girl who is 19 years old, I was honestly looking and searching for a good team to help me get financed to where I felt comfortable. J.D Byrider is the place to go. Thanks team, I am proud to say that I am a member of J.D Byrider.
Great experiences with J.D at first. However, after being on my 3rd vehicle with them almost a year and a half into making payments my radiator cracked causing head gasket to warp. It took every penny I had to get it fixed. I ended up being 2 1/2 weeks late with payments. I wrote a letter explaining the situation as even my phone was disconnected to pay for this repair.I get the vehicle fixed to the tune of almost $3000 and the very next day maybe 30 mins after I came home from work they repossessed the vehicle knowing my pay day was in 2 days and then they wanted almost 3 times what I owed to give it back.I told them to take the car and shove it.After being a customer for 3 years they showed me very little consideration
Gerhard and my financial advisor there were great. It was a long day and process with my insurence company but they stuck it out with me. Not only did they work out a great budget plan with me they are helping me build my credit back up. Id your looking for a car, and need a hand I recommend j.d. byrider.
PROS: If you are in a situation as my family and I, residing in a small town that offers limited public an unreliable transportation at such unaffordability in ridiculous pricing where a vehicle (safe, dependable and reliable) is considered a dia necessity, especially with children and your household income is considered low regardless of your credit situation (bad, good, fair, poor or no credit) in which they may require to pull a report in order to better assist / serve you into a safe and reliable vehicle you need that will fit your household budget appose to a vehicle you may desire (such as sporty or luxurious ) with just a few hundred dollars down then you will definitely drive away with a very nice vehicle that day that they offer with a 36- month limited warranty as well as $150.00 referral that they will at least make sure its not only safe for you and / or your family but to your liking that fits your life style! (Example: mini van , SUV, 2-4 door car or truck) then this company is where you need to go especially when your money is funny (tight) and you need a vehicle asap!!Cons: Although the sales agents seem nice there, they can try to rush you into a sale that you may not feel comfortable due to their eagerness yet take your time and go over everything to your acceptance and dont be afraid to ask as many questions you desire prior to agreeing and / or committing (signing) to in order to comfortably seal the deal!Their limited selection of used vehicles on there lot are a bit over priced and the interest rate is extremely high.And expect to stay 2 to 3 hours for the completed process.
Filled out application got pre approval worked with John on application great guy very professional which is why the one star if not for him I’d have given negative stars. but when it came to the financial guys part basically told me we don’t take trades specially ones that have balances but in general not at all I mean come on how can that be there is a huge thing about the trade in the pre approval application and if that’s not the case then perhaps that should be fixed or some kind of disclaimer should be listed as to stipulation on trades ect....plus I feel like even though you guys blatantly advertise you can help anyone no matter what the situation you will and can that’s simply just false false and lies with exception of John worst experience ever.
This is the best car dealer we ever dealt with.Back in November 2019 we went to byrider and staff was very friendly our salesman Joe went above and beyond to get us the vehicle we wanted we ever have any questions or concerns Joe always there to take care of anything we are concerned about he always makes sure we are happy the service department also respects you they take excellent care of your vehicle and always makes sure its ready to go so if your in need of a vehicle go see Joe at byrider he will take excellent care of you and the vehicle you decide.
This place has been nothing but a headache DO NOT BUY A CAR HERE we have been ahead on the payments for months we needed a a little bit of time to figure out our financial situation and they threatened us with taking the car. This company is a horrible place to buy a car from. They dont work with there customers and when we were not informed they didnt get a payment they literally did nothing to get in contact with us at all. But strait threatened us with repossession. Cant wait to pay this lemon car off. So that we dont have to deal with any of the scum that works at this horrid place.
I met Joseph C. Over a year ago. He assisted me with the entire process in buying a pathfinder. Once again he went above and beyond to assist me with my new vehicle. .Very professional easy to talk to and answers all questions.Kudos to Joe at CNACAlso John who has been great and Chris.
They’re great until the car starts to break down and you give it back. Then even though you don’t have the car anymore, they will still take money from you. If you plan on getting a car from them, don’t give your bank account information because you may end up giving the car back and they will start stealing your money. I’d give no stars but I can’t.
What a terrible place. Wife and I were told by Jimmy that we were garenteeed to get in vehicle for 500 down then we drive all the way down there for then to go back on there word. Which we had in writing. Jimmy not only lied in the agreement he messaged us but then the way that there other employee joe behaved was repulsive. They falsified our credit app. Then the worker named joe came in and started treating us like dirt. This is wrong in a million ways. I have started law suit against them so and reported them to BBB and attourney general. I encourage anyone else who has experienced this company falsifying documents or making false agreements/promises to step up and contact myself or go straight to BBB or the county court and file a law suit as well. These people here are scum and need to know that they need to be respectful and have business ethics. U are nothing without ur customers. U need us we don’t need u that’s how it works. Anyways stay far away from here or if u do go in avoid at all cost working with Jim or joe both are rotten and have violated several laws and regulations
If I could give less than one star I would. Someone had stolen my credit info and submitted a request to this business on my behalf. I was contacted while at work, and after the man on the phone introduced himself, I moved from where I was originally sitting and lost reception. I then received a text from this man saying “you could have just said no thank you”, assuming that I hung up the phone on him and not even trying to think of all possible options before sending that text. Extremely unprofessional on their behalf, and extremely rude as well.
This company is a JOKE! I bought a car from them in January, never miss a payment. Now that something is wrong with the car I cannot get a reply. The service department keeps going to voicemail and every other department I contact is useless. Meanwhile Im stuck in the rain with no wipers! Buyer beware dealing with this shady company if you live in the Albany, NY area.
I have been having a problem with Joseph in finance. Hes rude, he doesnt let me explain anything, he harasses me! I just dont understand how they can let someone like that work for them! I dont get a chance to get any type of warning! I have been with them a year now and i have always paid early except maybe 2 times and i was treated so badly! There are a couple of salesmen that are nice, but Joseph has to go!
I wanted to like this place.....From the second I walked into the showroom area to the time I left 2 hours and 50 minutes later I wanted to like this placeSo what happened your probably asking welp...i spoke to John earlier in the week on the phone.....i explained to him I had credit issues that had stopped me from getting approved elsewhere. Now before ypuu think Im mad cause I got turned away due to credit that is not thw case. So anyway the very 1st thing i said to John was I was concerned because I knew financining would be hard with the short amount of time Id been employers....he said....do you have a months worth of stubs....well sir yes I do. Then your fine he says.....are you sure sir I really would hate to drive all that way over for something we talked about....he assured me it wouldnt be a problem. But sir, its been a problem at 2 other places....not here he says. It wont be a problem.....fast forward 4 days and a 45 minute ride....im in the dealer with all the paperwork. A pretty good deposit amount.. and I start the process. 2 hours and 45 minutes later out comes Mr finance....sorry we cant help you you havent been at your job long enough......NOW IM MAD....john and I had this conversation and he assured me it was fine multiple times now its an issue??? What does he say to me....oh John doesnt know whats hes talking about........ wow.....um okay well not only Im I upset because you made me drive all this way for nothing....but Ive lost all confidence or want to come back once I have been at my job long enough because you just told me my salesman doesnt know what hes doing..... If anyone asks recommend three places that were honest with me over the phone before I recommend this place.Thanks but no thanks
I’ve been having issues with my car since I got it and I’ve tried calling several times with no success I managed to get hold once and get a look at it , they said the issue was the spark plugs and they fixed it but it didn’t fix the issue now I’ve been stuck in limbo with no idea what I’m suppose to do next since they never answer the phone
WANNA WASTE YOUR LIFE!!!!I heard about you from the Internet and called. the person I talked to said that it wouldnt matter if I was working under the table just as long as I had a Letter from my boss and that when I had my appointment they would get into more detail about what I would need. I live in cohoes and your location is way up on Central Ave so it was about a 40 minute drive and me not having a car had to pay someone to bring me. I get there and the person I have an appointment with isnt even ready, I think he was on brake or something because we were the only 2 people in site and there were no sales reps around. After waiting 10 minutes an older generation shows up and then goes to look for our guy. He comes back and states that he is unavailable right now and brings us into his office and starts our paperwork, took my license and what not, 10-15 minutes later our guy shows up, a cross eyed man, and apologizes for being late and the other guy leaves. He then begins doing all the same motions and asking all the same questions as the first guy. I had to go through the process all over again. I told him and the first guy I was working under the table and they both assured me that it was okay and that financing would be able to help. After about a half hour he leaves and financing comes 10 minutes later, so I have been there over an hour and nothing so far. Financing tells me bluntly that Im not eligible because Im working under the table and then leaves. We were left sitting there with nobody around. I was embarrassed and humiliated and got up and left. I feel that I was used to get his quota up or used for his training or whatever. With travel time and time wasted there and money spent to get there I am really really upset. I wasted 3 hours from my life that i could have used spending time with my daughter being a single father and $25 in cash. It was a waste of my life and my money dealing with you guys and writing this letter along with a comment that Im going to put on Facebook I will be wasting even more, ty jdbyrderr I greatly appreciate it. BTW Im a subcontractor and make $700 a week cash and only pay a cell phone bill , rent is included with work, I just saved up a couple of weeks and paid cash for my car.
Just Google this companies name and look at all the consumer complaints nationwide.This store specifically already has numerous complaints and they just opened not to long ago. Then when you call them out on facebook they like to block you from their page, probably how you treat your customers to. Truth hurts doesnt it?Crappie cars, Crappie companyBetter off buying one off of craig lists.Youre Google review ties to everything just to let you know maybe next time you wont block people for commenting facts on your stupid status..so heres your shifty reviewStop selling junks
Im never going there again they played games keep telling to come with 1000 now they are saying coming back with more I dont got time for them to play games and they are keeping my pay stub and not giving it back they are highly unprofessional and the cars are beat up on alot of dents and scratches and rust big SCAM ARTIST
My experience here has been a positive one with all of the helpful staff until Joseph started there.i have made all payments on time ,and am down to my last 2 and had a set back for one week that’s it and I asked if I could make the payment the following week and Joseph was so very rude to me ,,He has been rude most of the time I had to deal with him I just have had patience with him ,but enough is enough and because of it the customer service has went down sad to say
Have been with for 2 and a haf years , set up payment schedule and they call without fail early asking for payment, rude , cars are priced way above value , they prey on desperate people in need of transportation . If you need a car and cant get approved elsewhere , yes go here but buyer beware .
Me and my wife stephanie was in jam with a Car with 300,000 mile and a broke K a-frame we went J,D. BYRIDERS WITH $300 IN MY POCKET AND A JUNK CAR TRADE IN AND WE WENT 9AM WAS OUT BUY 2PM WITH A NICE IMPLA LTZ WE WAS BACK IN CORNER WITH ARE OLD CAR BUT JD ALL NICE FRIENDLY SALE PEAPLE AND SET US UP WITH NICE SAFE SHARP LOOKING CAR THE MADE A PAYMENT PLAN THAT WE CAN AFFORD WORK WITH US ON DOWN PAYMENT AND WE DROVE OUT OF THE DEALER SHIP WITH NICE SILVER CHEVY IMPLA THANK ALL TEAM AT JD BYRIDER FRIENDLY NICE EASY PAPER WORK AND WAS IN AT 9AM BY 2PM SAME DAY DRIVEN HOME IN ARE NEW CAR RIDE GREAT NO WORRIE ABOUT IT BRAKE THEY GO THROW CAR SOO NO WORRIE A OUT BRAKEING DOWN ON ROAD ME AND MY WIFE STEPH LOVE THE SILVER IMPLA LTZ WE GOT CAN T THINK YOU ALL ENOUGH WE ENJOY DRIVE CAR EVER DAY
When I first went to get a car they were very helpful I have been pay payment but my mother who had to have emergency surgery was in the hospital it slip my mind at the time to put the check in the bank ... thought they were close for the hoilday which banks were close to put my check in bank when called today to let them know i was going to make the payment they were very rude Joseph who is always very nasty who has hung up my on my mother before or ask if I couldnt afford the car because she pay with here debit card which I dont think it his business I never will by another car from them nd if u have a problem where u cant pay there ready to come get the car which is over priced as it is they dont help u like they says they woould
Loved that i was able to get a second chance with financing a car but i find it offensive when they harass you not even a week later about making your payments yes we signed a contract but life happens....the first time i wasnt able to pay i was told thats no excuse my children were sick for an entire week which means i missed work so i scraped the money together and paid them second time which was recently i paid them late due to not having the money in my account...i closed the account by the way...third time which is this week i cant pay now....i never went a full week with out paying....theyre intimidating(im speaking of joseph) which makes me not call to explain anything because i know what to expect...
Some of the best customer service iv recived these guys were great they worked well with me i was a first time buyer and theres is a bit of a process but they make you as comfy as possible and they listen to what your ideal car is and put that into consideration to what your situation is i got approved and drove off the lot the same day and if ur looking for your first car id recommend them a good way to boost credit as well great service great people for sure
I got a car December of 2105 with in the first 5 months my car went through three transmission I asked to be put in a different car they refused one time they were fixing my transmission they had my car for a week they wouldnt even put me in a rental I had to pay for my own rental now today my car caught fire and they still are not doing anything the sales team here is great the rest of the place is useless and I wouldnt recommend an enemy here for a car if they were they only place to get a car
Total reviews rating 4
189 Reviews for Byrider - Buy Here Pay Here Albany, NY 2023:
Review №1
2022-01-24I would definitely recommend this place to purchase a car. Deon was awesome. He understood my situation and got me in the best deal for my budget. He knew there was certain cars I didnt want and he didnt pressure me to say that they were my only options. There were other cars I was able to test drive. Deon is an outstanding salesmen. Jeff who did my paper was also awesome. He went over the paper work and answered any questions. I had a small issue and everyone was very patient so I could get it resolved. If you need a car and your credit is not the greatest I would go see these guys. They will work with you on your down payment. The warranty they give you on the car is great as well. Check them out.
Review №2
2022-05-09Brought my car in for service.It needed some front end work.Due to the nature and urgency of the repairs, it was suggested that maybe I could leave my vehicle in case of a scheduled appointment cancelling.They managed to repair my vehicle by the end of the day.Half of the repairs were under warranty.They rest of the repairs were very affordable.They exceeded my expectations.Thank you
Review №3
2022-06-16EVERYONE here is great. I have had my car for over a year now with no problems. It seems like they can do enough for their customers. Plus the whole buying experience was so easy. I was in and out with my new car in no time. I definitely know where Im buying my next car!
Review №4
2022-04-14Just needed a check for my tire and belt. Neither needed replacement. Service appointment was on time and quick. Thank you for the honest evaluation. Looking forward to more great business experiences.
Review №5
2022-03-02Long story short Stay clear of jb buy rider Ive had my car for less than 2 weeks its has alot of problems been in their hands for about 4 days now no one is picking up the phone . They will text me but wont call me the Jimmy guy sold me a car with 3 recalls undercarriage noise the oil change was not down the car the radio doesnt work there is alot of body damage car is super dirty these guys are by far the worst place to buy a car its just not worth it please dont buy from here youll be saving your self Im paying 26000 for a 5000 dollar car . My car shacks at 70 mph they told me its on me to get things fixed. Im gonna first start with the bbb (better business bureau ) than gonna have a safey inspecter from another shop look at it cause they wont tell me anything . If it comes bk un safe n should have not pass inspection Ill be calling to let someone know about the Falsely inspected cars as well . I did the deal I would have no problems but this car has sooo much wrong with it n Im not getting any answers but a run around save your self DO NOT BUY HERE.
Review №6
2022-05-12This company gave me the opportunity to Operate a Vehicle with No credit. I am extremely satisfied with the service department, and their knowledge to fix cars. I also love friendly staff👌
Review №7
2022-07-02It was a great experience great productive sales team worked with me to get me into a surprising vehicle. I came for something else but saw / drove/bought something even better thanks jbryder
Review №8
2022-04-23The auto parts department never answers the phone. Takes days to return your call. Give you a ridiculously long date to fix your vehicle 2 to 3 weeks away. Took my vehicle in to be fixed. Less than a week later same issue. Smh.
Review №9
2021-11-11Financing the car is pricey, but the warranty makes it well worth all of it! They promised to keep me driving, and that bought me my peace of mind. Their warranty cannot compare to any other used car dealership that Ive found. My car buying experience was smooth and effortless. I used the service department after a couple months and was delighted that they took care of everything, just as they promised. Customer friendly, supportive, and easy to to navigate. Highly recommend not only for those looking to repair their credit, but for anyone looking for a dependable, used car!!
Review №10
2021-12-31Excellent Customer Service treated me with respect and explained everything to me .My 1st time financing a vehicle .&I did not think they would approve me.however I WAS WRONG ...&They work with me ..I absolutely love JdByrider