Panera Bread in New York
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New York, New York County, New York, US
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Site: https://locations.panerabread.co...
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–9PM
- Saturday:9AM–8PM
- Sunday:9AM–8PM
Panera Bread in other cities:
Waited almost 30 min for my pickup order. I saw many people waiting a long time for their pickup orders, this location needs better organization and management especially in such a prime location..My frontega chicken sandwich was sloppily made of only chicken and cheese, no greens or veg that it should come with.. Side of baguette used to come warm but are now given cold and hard. Took a break from this location bc my past orders were also very subpar, but now will no longer return.
They are disorganized in the kitchen area. I ordered a smoothie which took forever for them to make even when there was no name in front of mine on their food preparing queue screen. They even placed my name as ready then removed it. So many people in the back and only one person making drinks who then skipped over my drink because it required real time prep not just handing out empty cups or pouring steamed milk over an espresso. If there is an excess of drink orders they shld help each other not just stand around. I didnt even get much of an apology. Running late to work now. Never ordering from here again, they seem lazy in the back. I didnt even want the drink by then.
Great location, really clean & spacious. I personally enjoy the advantage of using tablets to place/customize my order. They also have staff whom you can place an order with too. Fairly priced, good service/speed & very welcoming ambiance.If you do the self serve option it does not print a receipt which contains the restroom code, so that part was a bit inconvenient, but other than that great place.
This place deserves 4 Stars for the food, its always decent. But the fact that it has ample seating, self service kiosk, fast service and never too busy at lunch earns it another star. In fact if you need a easy no frills decent lunch option midtown this place fits the bill.
This is a beautiful place to grab a coffee and a pastry! It was peaceful, clean and the staff were all friendly and kind. I went shopping on a very cold day so I was bundled up and all of my bags were black plastic from wholesale shopping. I definitely looked homeless, but I was still treated very well here, unlike other places I have been today. Thank you for being amazing Panera!
First off I really like Panera bread but my experience here is absolutely subpar. I had the pick 2 which consisted of turkey avocado BLT and the broccoli cheddar soup. Now for why it was subpar. The baguette they gave me looked like it was torn by hand and was cold, the bacon in the sandwich was cold and tough, not to mention that the spoon I was given had crusty bits in the back side. The soup filled less than half the bowl. Thank goodness the can of soda was intact. All this for 14 bucks!! The only reason for the 2 stars is because the place is comfortable and wasnt crowded. This is a prime location next to the Empire State building. How is this happening? Very disappointed, hope that some retraining happens or better employees that actually care. I will visit again in the future in hopes of improvement and will update if it has gotten better. For now I wish I had gone somewhere else.
I see they have a new Panera Bread close to where I work on 5th Ave. Ordered on their kiosk in the store and ordered a turkey and cheese, onions, lettuce, mayo, mustard, paid and went to wait for my order. Very nice and clean. Looks to be very busy with customers and Panera to Go guys coming and going.They called my name and I got my sandwich not thinking anything and got back to work to eat my sandwich and opened it up and it just had turkey, lettuce and onions on it. No cheese, mayo or mustard so now I have to walk back up to the store and let them know that I paid for a sandwich but didnt get what I ordered.One lady took my order and said she would get it fixed. A few minutes later the manager Tina came out and asked me what I had ordered and I explained to her what I ordered. She stated that none of my selections was on the receipt but she went on to explain to me how the kiosk works for them.She went and made me another sandwich with everything I asked for on it. And also gave me a desert to go with my sandwich.I would go back for lunch again but I would have the cashier take my order so there wouldnt be any confusion on what I was ordering.Good job Tina for rectifying the situation.
Typical panera bread but the manager was rude. I was just there for 10 minutes dining and he started telling me in his own words “ Please kindly leave it’s already been 45 minutes since you are here.” I showed him my receipt and he said okay just know dine is just 45 minutes. Is there such a rule in Panera bread? If there is I am okay but that’s just rude. I gathered my remaining food and left.
I ordered a single bagel, sliced. I waited downstairs for twenty five minutes and never received my order. I went back upstairs to let the servers know, and they told me they would get on it. (I should note, they did NOT apologize for the bagel never coming.) There was no queue for other foods or other customers waiting, but they still didnt seem to care about my order. The employees chatted, laughed, fooled around; I saw one of the employees holding my bagel, but in a conversation with his coworker, while Im standing in front of them both. I was on my lunch break, and had to leave Panera without it. Paid for a bagel that the employees were too busy to serve, let alone prepare. Really hope the employees clean up their acts.
Full of homless people who hide in the downstairs eatery, loiter, and stare at you. I did not like the set up of this location. The food was good, as any Panera store chain, the problem was the vicinity and layout. There is no drink fountain. The food took FOREVER to be served to me and I was alone for a quick lunch. I had to keep bringing my stuff with me and hoping noone stolw my table each time I needed to get up because they had faisld to restock the butter or condiments in the eating area, and there are homeless people who loiter in the areas without cameras....waiting for opportunities to take advantage. Just which employees were more conscious of this so the location could be safer and service improved. They also did not carry a lot of the menu items I liked. It was really strange.
Panera Bread is one of key most favorite places to have lunch! However this particular location needs a step-up on customer service. Today they had an employee behind the counter who happened to be texting and when asked if she could service me, she responded Im on break but I can take you if youre actually on break you shouldnt be behind the counter texting. In addition to this there wasnt any coffee or hot water prepared for the afternoon lunch rush. I think this is a disservice to the Panera brand and should be corrected. My rating is in regards to the food not the service. Please pick up the pace panera staff at this location.
Just OKOrdered for my company lunch and although there were issues ordering online, when the order got fulfilled through this location, the manager was nice and tried to make sure that the order got delivered promptly - HOWEVER, our order was missing some items and many of the salads came without any dressing. The quality of the food was just mediocre. Items ordered included Caesar salad with chicken, salad with quinoa, turkey chili to name a few. Everyone agreed that it wasnt anything grand.
Idk how the staff can remember so many people that come through this place but the lady that dropped off my food and drink said when your done with your drink come up for a refill. Prob an hour or so later came up and she remembered exactly what drink I had. Amazing. Great staff.
I used to LOVE Panera. Love it, not like it. But this branch and its new policies killed my love -- removing all plates and the everything for take away approach makes eating at the place a farce. Where to put the food? On the table? How to cut the sandwich?? Its highly inconvenient, its unhealthy. And its the opposite of ecological and sustainable. I still like the coffee (hazelnut, baby!), but you guys have killed my love.
There is another Panera on 7th Avenue nearby but I find this location to have better inventory, particularly with the baked goods. Do not be fooled by the somewhat awkward layout on the ground floor. It looks small but there is plenty of seating on the lower level. Down side is that there are no windows but worth a trip if youre looking to sit down and eat. Its always hard to find an available seat at the 7th Ave location.
If I can give the 0 stars I would, most disgusted I’ve ever been by the customer service. The lady who took my order was joking what I ordered to another employee and said I can’t wait to leave this place. Most disrespectful people I have ever met in my life.... so offended I asked a simple question and I got complete and utter disrespect. I’m paying for my food so the least someone can do is not be rude and degrading. So disappointed!!!
They boldly advertise healthy and clean food. Not fresh. Thats because most of their meals are reheated frozen feasts. The coffee is also so sub-par that youre better off going to the cart around the corner for a cup-a-$. At least this location has lots of seating, restrooms and free WiFi internet.
It took an hour for my frontage sandwich and chips. I was the 4th customer, the store was opening for morning shift. Then they made it differently than its supose to be. They used different bread and it was cold when theyserved it. So I had to wait more time for it to be reheated. Luckily my infant wasnt fussy.
Stick with pastries here, the other food is way overpriced. The seating area is great, and temperature comfortable.The staff is super friendly and the ordering system is efficient and streamlined. However, every time i order sandwiches, salads etc. Im highly disappointed. For example, their buy two allows you a small mac n cheese and half sandwich for $11. Both were felt so small in quantity, though, for the price. Taste-wise they were ok but not comparable to say, Lennys down the street. (Ive been coming bc of a gift certificate).Pastries are a decent value but still- Gregorys coffee has better ones. All in all ypu know what to expect here.
Zero star! My lettuce in my chicken ceasar salad was not fresh. Very soft... not crispy. The lettuce tasted like it was frozen a bit. My 3 croutons were extremely large and yes 3 croutons!! This does not represent Panera Bread! I will not recommend anyone eating at this Panera Bread. Ok... I think the one star I will give because the workers were friendly but the food... zero star! I wish I can post a picture of my salad to show how bad it looks. I do have a picture.
Nike and I come here sometimes after going for a run or to the gym.Many of the Paneras have multiple ways to order - online, through the app, in the stores computer or the old fashioned way of getting on a line and ordering.The food is decent quality, if you ever been to Cosi they offer similar types of food except Panera Bread has a bakery in which you buy freshly made bread.Their sandwiches, pastas, and soups are decently priced but personally I believe the quality of their food has gone down but they keep raising the prices. And I missed the old Pick 2 menu where it was a bit cheaper and had more options. But if you do plan on visiting often or work close by, it is a convenient option and download the app or get a loyalty card to earn rewards.I do notice, that depending on the location, the set up is different. In this location, you order near the entrance and go towards the back where you can make your tea or coffee if you purchased one. And they have a little queue where if you ordered ahead it would be waiting for you in a cubby or the person will hand you the food. Be sure to double check because I am yet to have a time where they did not mess up my order.The downstairs has all of the seating area and the restrooms.
The manager that someone wrote a review about previously is quite true , she can be a bit aggressive and just a suggestion to those who sit in here & eat dont throw away your bags & continue to sit. This is what I did and I was about to be put out because I didnt buy anything I told the lady (manager) I did , she asked me my name & what I ordered and went upstairs to see if someone with my name had ordered. She came back down 5 minutes later and apologized. I usually avoid this location if she is there.
Their rapid service is false .. not only did it take over 10mins . But they messed up someones order w. mines causing my sandwich to be touched and obviously made over. Being that i had to leave i asked for it to be delivered to my job (roughly 1minute away) he took my address and said itll be 6minutes . I HAD TO CALL A HALF AN HOUR LATER TO SEE WHAT WAS WRONG! Only for the manager to say i dont know who took you order but im putting it in now so its now been 1hr & i still dont have my breakfast...hopefully by lunch time ill be serviced . -NEVER ORDERING ON 33rd & 5th AGAINNNNN
The service here is horrible...the cashiers will look you in the eye and ignore you and pretend that they are busy when you want to order and get out...may be the employees think the store is in the big easy...down South in Alabama.....this is NYC!!!!!......SLOW EMPLOYEES!!!!!
Total reviews rating 4.2
199 Reviews for Panera Bread 2023:
Review №1
2022-03-14This was a lovely place. Although it’s a little on the pricy side, it had a nice feel. The food was given to us quickly and there were lots of menu options and coffees to choose from. My only criticism would be that the receipts don’t have the code which is required to use the toilet (despite saying that it does). Apart from that, this place is great and I’d recommend it.
Review №2
2021-10-28Just ordered the Half Fuji Apple Salad with Chicken and the Half Roasted Turkey Avocado Sandwich. I wasnt expecting it to taste that good but it is great. Everything is fresh and light. Even though it tastes so good, Im not able to finish the whole thing. Would recommend this order if your looking for a fulling lunch that is light and flavorful.
Review №3
2022-03-21Loved the variety but they usually runout of selection 30mins or earlier than their published time.
Review №4
2022-06-03Best place for a hearty lunch under 10 dollars. Service is fast. Wifi is fast and tap water is available near the dining table. Warm lighting and color scheme.
Review №5
2022-07-01Botched up my catering order and the driver lied to the receiver about the 2 hour delay in delivering the order. instead of taking ownership of his mistake, the driver stated he was told 2pm when in reality I had placed the order the day before to be delivered at 11:45am. Yes, the site did refund the charges back to my credit card but how embarrassing as the host to a lunch meeting that the meeting ended without the promised meal. Never again.
Review №6
2022-06-20ITS LIKE THEY READ MY MIND EVERYTIME I COME IN HERE AT FIRST THERES CRINGEY SONGS PLAYING BUT THEN MY SONGS ALWAYS END UP COMING ON LIKE THEY PLAYED SPOON MULTIPLE TIMES SPOON ISNT EVEN WELL KNOWN LIKE WHATanyways great music selection at least when im in here
Review №7
2022-02-11Panera bread very good location they may not have every single thing that you want like once I wanted the nachos top with something this location is not carry that anything else you want as far as your sweets your salads your grilled chicken salads also the soup is good here if you want to just stop in somewhere and get a healthy brunch for when theyre closing something to grab take to your hotel room or if you live around the area like I do its a great place to go thank you
Review №8
2020-08-16Panera bread is great food and very friendly staff. I enjoy my morning coffee almost every day. As well they waived the subscription for whole summer. So take advantage of free coffee and tasty pastries. Highly recommended!
Review №9
2022-06-11Friendly staff and quick service. And the very reliable quality of soups and sandwiches
Review №10
2022-06-03I love their everything! So delicious! Always a clean establishment.