Delivery
Yes
Campbell Freightliner of Orange County LLC in Montgomery
Categories
Location on the map
Montgomery, Orange County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 845-565-7700
Site: https://commercial.campbellsuppl...
Site: https://commercial.campbellsuppl...
Opening hours
- Monday:7AM–11PM
- Tuesday:7AM–11PM
- Wednesday:7AM–11PM
- Thursday:7AM–11PM
- Friday:7AM–11PM
- Saturday:7AM–2PM
- Sunday:Closed
Comments (74)
Brought my Freightliner Cascadia Glider kit in because of vibration in the drive line and they told me carrier on the forward rear had to be replaced . I said ok lets move forward with the repair, roughly $7000.00 for parts and labor . 5 DAYS LATER the pinion snaps in the rear and right away they are telling me it is because of driver error and it was shock loaded. They tell me NO WARRANTY on this because of shock load. Driver was on pavement going up a slight incline and they took pictures of the back of my truck trying to tell me mud on the back was from tires spinning .This isnt the first time these guys have messed up on my trucks and at this point I wouldnt bring a bicycle to these guys. Parts dept is pretty helpful but stay away from service , FAR AWAY .... I also noticed that they stopped responding to customers who were unhappy with the service as they did before.
Parts are great a lot of stock
Very friendly and helpful staff. Extended hours and knowledgeable service.
They handled my repair and got me back on the road, im happy about that. it was expensive... took 5 days... but had me out on Monday, day earlier than they said... i was in a pinch, top plate on transmission went bad, they replaced it...
For parts good customers service
If you finally get them on the phone .... Dont worry they wont have it.... Dont even know why they are open.
I brought my truck in to Campbell Freightliner on 05/11/16 get two problems fixed:Problem 1 - replace defective coolant level sensor (that I disconnected because it would randomly shut my engine off for low coolant, while I was driving, when coolant was full).Technicians diagnosis - sensor okayRepair done - reconnected defective sensorCharge - $32.50Problem 2 - Truck pulls to right, uneven wear on outer passenger steer tires, wobbling and shakingTechnicians diagnosis - Front end solid, problem likely caused by defective tiresRecommendation - replace two practically new steer tiresRepair done - overinflated steer tires to 130psiCharge - $260Summary-Time wasted - 6+ hoursCost - $292.50Problems fixed - ZEROIf you value your time and money, dont take your truck to Campbell Freightliner for repairs.***One star for friendly service***
Could not get to me witch is fine. However charging $500 more for the part than everyone else dose is not cool. Just because I didnt have time to wait.
Just want to say thanks to Steve and his staff (Webster, Rob, Joex2, and Christine my favorite night guy)for always being helpful and friendly...Steves product knowledge is unbelievable and thats without his computer...on many occasions he has found parts for me that no other dealer could find...he deserves 5 stars because hes a FIVE STAR GENERAL...Thanks for all you help...SWC TruckingC. Brown
The customer service mgr.gets you in the service bay pretty fast..Ive had several in warranty repairs done on my cascadia and had it back by noon after previous day drop off .Less than 24 hours back on the road.
Pulled in to get a wheel seal fixed on the tractor. Apparently when i had some work done at the Freightliner in Roanoke Virginia, they didnt change them. They only cleaned them. This Freighter seems to be a lot better and very Professional.
Hahahaha worst representation of Freightliner. Truck took over 6 months to be delivered after they canceled my order because they did not hear from me. I found this out after 3 months of waiting for the truck to be delivered. Truck was eventually delivered with 0 fuel, 1 key 3 months late and covered in dirt. Now at 5,000 miles I need to add 2 quarts of oil however the service department in Montgomery will not give me the specific oil that my truck needs unless I come to Montgomery and buy it. Campbell Freightliner recommended that if I could not make it to their location I should google the oil requirement for the brand new truck they just sold me!!!! I would recommend taking your business somewhere else. These guys are crooked, stay away
Sat 7 hours after checking before someone would look at my truck. Then tell me nothing they could do today. See you tomorrow
Great staff, good prices and fast turnaround. Ive used this company for my heavy duty truck repairs for a few years now and theyve always delivered.
Brought in truck for major electrical repairs, took them 2 months, $17000 and after we picked up the truck had to go to another shop, because engine brake or cruise control not working, they did not even bother to check. Zero stars.
Very professional, all the staff Ive talked to have all been respectful and courteous
There was around 2pm saturday, when the ear ring guy saw me parking, i expect he open the door to buy parts, but his so fast close the door, and now i ask why???? The company dont need customers????
Stopped in for a mirror on a cascadia they had it in stock for a reasonable price 5 stars for them
Webster has a great attitude get you in and out..
First time dealing with them and had very pleasant experience. Job done on time, friendly office, and easy to find. Thanks You!
This place is truly a joke. The whole time I was there, nothing got repaired, not even my truck. Steer clear if you can. I should have gone to the TA around the corner.
This place is a joke. These people couldnt fix a sandwich. And the attitude of the employees is nothing short of abhorrent. Ive been here twice, the first and last..
Terrible place to say the least...They overcharged the warranty company for nothing and im having issues with my truck as I write and just got it back this past Monday 8/29/17...Smh the people here are rude as well..I would never take my vehicle here again I swear
Had to pickup some parts for my 2013 Cascadia. Counter guys were very pleasant and helpful! Thanks
Good people, found the parts I needed at a good price. Parking left something to be desired.
A ripoff .when in with xyz codes they said not right put in tmc module drove about 200miles broke down again towed to another freightliner dealer ship they said same codes put in a xyz module fixed the problem.
Very helpful and service is great Mr webster
Just stop to pick up parts for the company I work for found them to be friendly and helpful
Great people, friendly and most of all fast. Got me right in and back on the road
Helped me get the filters i needed for my 74 KW good people
Friendly staff, great service, fast, would definitely go again.
Service Wayne and Parts Rob are always there to help me out. Thanks guys.
Excellent service above average repair times nosy at night not good for sleeping
Terrible service! Dont take your truck there for service unless you have a couple of weeks to spare. No technicians!??
Great place to bring my Class A motorhome on a freight liner chasis
Service is good and sales could always be better.
Great service dept...parts also
Transportation of merchandise from here to Phase all to complete work on a truck
Service was very nice! Attendants were very helpful!
Always have the parts i need to finish a job
-20 star
Very good job Cellar atshop
Open late when you need parts
The service dept. lacks knowledge of Freightliner trucks.
The staff was friendly, helpful and courteous
Great Sales and Service
Friendly service
Parts manager is a real jerk
Amazing service and staff
Wayne was really nice
Very professional
Excellent staff
Good Service
Long wait for service
Right price
Great service
Great staff
Great
Professional and proficient.
Great crew
Always good
Good place
Grace service
Best place
Total reviews rating 3.9
74 Reviews for Campbell Freightliner of Orange County LLC 2023:
Review №1
2021-07-19Joe,Rob and Christian will get you all the help you need at the parts counter. If they dont have it ..9 times out of 10 they can get what you need within 24 hours. Wayne and Bill are the at the service counter and always take care of us with all our service needs. Overall great people to work with!!
Review №2
2021-09-25I saw a lot of nice trucks there Wan you go to a shop and you see a very clean shop and they are working on emergency vehicles you know they do great work. There there Owen trucks are so clean you can eat off them.
Review №3
2021-01-11Wanted to thank the two service guys there from the service department. My insurance took me and them though a horrible situation with my warranty which led me to be down over 8days waiting for my insurance to pay the dealer. They the shop/guys work though and was very helpful. P.s. if your a trucker thinking about dealing with TruNorth. Dont!!!
Review №4
2021-01-14Very poor communication and service. My truck was there from Saturday 10AM thru Wednesday 6PM, They insisted that they figured out the issue, took their time to work on the truck. $170 of parts and $1000 labor. truck made it 25 miles and lost power again, same issue as when it showed up to their shop. Dont waste your time here, tow your truck to a different shop if ure not trying to get robbed.
Review №5
2019-08-29I guess it is true that they get backed up sometimes, like most, if not all Freightliner shops; but, they definitely did right by us. Towed in with a broken coolant line that feeds the air compressor. Did not arrive until 09:00 pm. We were under a load and they took sympathy on us and had us back on the road by 10:30. Much Much more than I expected. Great service and friendly people. Unbelievable really. Many thanks.
Review №6
2020-05-29Brought truck in on a Mon. for a broken fan hub. Was told that I also needed a new radiator which I didnt have a problem with to start. Told the total cost would be $3510 and they would need half up front. Did that and was later told I didnt need a new radiator but the total price just so happened to be the !1750 that was put up. Basically was charged $590 for labor and $190 for shop supplies. What does that mean? That I pay for you using your tools? Finally got truck back on Fri. and the guy made like he did me a $45 favor.
Review №7
2019-01-01Broke down with transmission clutch issue at a customers location less then a mile away from this place. Called and asked if they could come out and tow it if needed to their place and diagnose. Which they did promptly but they sent me an outrageous estimate for repairs (over $8000(not counting tow)) . I called around and found another shop that would repair for 1/2 the costs ($4000 with tow). This shop is 16 miles away. I asked for a tow and diagnose bill so I could get the other company to pick it up and they sent me a bill of $1246.90!!($260 diagnose and $875 towing, $18.20 supplies and $93.70 tax). $875 towing less then a mile to their own shop! This was normal daytime hours, not an accident or middle of the night...nothing outrageous. I can’t get a justification for this charge! How can one com-charge me $400 to tow 16 miles and they charged $875 for less then one mile!! To top it off, the tow company is in the same building/garage as they are. This sounds way to fishy for me. I will not just let this go.
Review №8
2021-12-24They say and they are, but they wont sell you parts!!! Like what is the point of being open.
Review №9
2018-10-05I would not give a star if I didn’t have to. Hauled the truck in on a Wednesday night and they said they would look at it and give me a estimate on fixing it The next morning. I called every day for 5 days to see if they have got the estimate together. Every day I only got that “ we are Going to get it in the shop today and get you a estimate. They did manage to get the rear end out one day. But Tuesday comes around and I finally had enough of the lies. They said they were waiting on peterbilt to give them prices. They would not give me a parts list so I could call and get the prices for them because this whole time I’m footing the bill for my drivers hotel and rental car and they are just not interested in fixing the truck. I finally decide to pay what little bit of time they had in the truck so I can take it to another shop that said they would get it in quick. To my surprise for just looking over the truck and pulling the rear end out they charge me 1,000 dollars. Needless to say I took it to another shop around the corner by the name of D&S repair where he got right on it and got the prices of everything I need that day from peterbilt. Save your time and money because you will get screwed.
Review №10
2017-10-12Very small dealership with only 4 bays, but very helpful people. Basically 1st come, 1st served, same as anywhere else, but this place has more work than they can handle. Very long wait times, if your truck breaks down. I recommend seeking an alternate shop, unless you have no choice but to come here. On the plus side, service desk is open until 9pm during weekdays