Drive-through
Yes
Capital One Bank in Valley Stream
Categories
Location on the map
Valley Stream, Nassau County, New York, US
Service options
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 516-612-0782
Site: http://www.capitalonebank.com/?e...
Site: http://www.capitalonebank.com/?e...
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–12PM
- Sunday:Closed
Capital One Bank in other cities:
Comments (52)
Just be prepared to stand in a extremely long line when you enter this branch. I have never had to wait on line for over 30 minutes to make a teller transaction at any other bank. Every time I go into this location the line is wrapped around the entire waiting area. It’s a shame that you close most of your locations and the locations you have open aren’t staffed to provide the service needed in a timely fashion. Hire more people and extend your service hours.
Capital One closed down most of its branches and left this as a central one servicing a large section of Queens and long island. The problem is that they are never fully staff to handle the volume. They push you over to do a lot of transaction through an ATM which most times creates problems of which you still need a physical person. They need to hire more tellers. They also need to address the attention that should given to seniors instead of subjecting them to standing in line so long.
I dont know what is going on with this bank. I saw online that they were open on Veterans Day. The bank was open. I walked in there and to my surprise there was no workers in the bank not even a security guard, only customers, that were also stunned. You can even walk up to the teller window, but no tellers in sight. Online it said the bank was open, but it didnt say that the bank would be open without employees. I have seen it all.
This is a new facility and very busy! Every trip here is a task in itself! Always a long line and not enough staff available. If you head this way make sure you have comfortable shoes and plenty of time at hand! You’ll be here for a long long time to get the smallest of tasks completed. The ATM machines are not working half the times! Saw lot of customers complaining of the slow pace of things here!
Long lines, understaffed employees, and atms which often do not work make this Capital One branch a DISASTER to visit.Closing four local branches makes no sense if youre not going to have sufficient resources to compensate.I hate wasting my time due to unprofessionalism.
Terrible customer service, Teller Laura was extremely rude. Dont even deserve the 2 star rating.This is the second bad experience with this branch. I asked for branch manager number and they refused to give it to me. This is by far the worst Capital One and the sole reason why I’m closing my accounts.
Capital one is now terrible I would have given no stars but couldnt leave a review without leaving a star. Closed all local banks if you dont drive or you are a senior or own a business this is not the bank for you. If you have plenty of free time to wait on lines sign up. The ATMs are now crowded because all the banks closed .Whats in your wallet hopefully directions to another bank.
EXTREMELY LONG LINES.....2 tellers working. the manager explained he wasnt given the resources to provide services. The beginning of the month and qt least 10-15 seniors standing on line with crutches, canes etc. The worse experience.
Capital One shut down 4 branches, that I know of, in the surrounding area (Farmers & Linden, Rosedale, Sunrise Hwy (nr Toys R Us), Central Ave) and replaced them with this one, insufficiently staffed branch. Now youve got customers from 4 (or more) branches descending on this one branch. Get here when the branch first opens or youll be waiting for 30 min on a line that wraps around the interior of the building.
CapitalOne Bank needs to open another branch in Valley Stream the one by Green acres Mall it’s way too busy lines are too long too much time waiting. Please open another branch.
Number 28 on line. Only Capital One around. Can’t picture a worse way to spend a Saturday morning...oh wait, it’s afternoon now.
Please never come to this location. The atm (A337) never works. The line is ridiculous the people that work here always in a bad mood. The security Guard is rude and lazy
ATM FOR DRIVE THRU NEVER WORKS SINCE IT OPENED THIS SUMMER.THE ATMS INSIDE ALWAYS HAVE MALFUNCTIONS. ITS ALWAYS A ATM THAT NEVER ALLOWS DEPOSITS OR A ATM THAT NEVER ALLOW WITHDRAWALS.OTHER THAN THAT I MEAN ITS 50% OK 50% UNRELIABLE.THE TELLERS LINES ARE ALWAYS LONG BECAUSE THE ATMS NEVER WORK & ITS INCONVENIENT FOR PEOPLES TIME!PLEASE READ THIS CAREFULLY & FIX THE PROBLEMS.
Expected to visit this branch for the first time this morning, but when the last person in line was OUTSIDE, I turned around. I’ll stick with the 360 online platform. Maybe.
This is the worse bank. Lines are always long. 6 tellers, but only one is taking customer. ATM ALWAYS broken.
Hire more tellers to work at the same time, so the banking expirence can go smooth.
Ok making a deposit... Line loooong, So customer and the teller start talking about the kids or something else. Please do yourself a favor. Join Bethpage federal credit union.
They closed down all the capital ones in the area, Farmers and Linden, Rosedale, Central Ave location and for what? So we can travel farther and wait on line for 30 mins or so. This branch is terrible!
I went to this capital at green acres mall I got to the location at 4:55 not knowing they close at 5pm today I get to the door the woman controlling the door slams the door in my face saying we are closed while customers are still in the building which is very rude I highly do not recommend anyone going to this location not only I missed my time to get a check made for my rent which is due today I almost got my finger slammed in the door terrible customer service never go to this location just terrible
Terrible branch a seen a dude ask for change and they refused to help him. Crazy cause dude said he needed it for a local business.
This branch is the worst ever an now today went to deposit cash an the atm machine stop working in the middle of it to deposit it to my account try to call costumer service now to find out that I can only get help from 8 to 8 so now I have to wait to talk to someone to talk to about this issue unacceptable an they close all the other thinking about closing my account
Capital one closed conveniently located branches and left one openFor customers to spend hours standing and a very very long time to do transactions.Now everyone is crammed into one location.This is crazy!!!!!
This is not a good experience. Long lines, no one to help, no pens. It is definitely a huge step down from the branches that it replaced.
Much worst than the one it replaced. The line was extremely long. I feel sorry for the tellers as im sure they are burnt out.
I have been banking with Capital One for over a decade and I have mostly been satisfied by service, locations and service.
The staff is very nice
Mixed bag .... Great when its empty, not so good when there are actually customers. Trust me, leave if the the line is full.
Worst bank I have ever been to. It smell horrible and bad customer service.
I was in this bank and a girl has a very bad attitude.
I’m going to apply for this job and then quit Darcia the best.
Had to make a transaction at the ATM. No issues.
3 tellers for a line of 24. You can figure out the rest.
Horrible location they moved from central ave to green acres mall horrible traffic everytime
A bunch of people who don’t know what are they doing.
I cant deposit on those ATMs..
In need of more tellers and better management.
These ppl are terrible over there, they don’t care about your concern..
Sorry but dont like the new set up
Absolutely sluggish service
Excellent
Better management!!!!
Love capital one
Total reviews rating 2.1
52 Reviews for Capital One Bank 2023:
Review №1
2021-12-14Horrible bank ( this particular location) workers work very very slow by the time I get to the bank teller I could of built another capital bank ready to go..Horrible customer service there.Mask mandates even if you have a health condition and they even write on the door but still dont follow they’re own posts...Security guard was a real jerk too.Never go to this location.
Review №2
2022-02-22Went there last weekend with my mother. She needed to transfer money. I needed to open an account. Greeted at the door by 3 young ladies, one of which was Roxanna. She was considerate and cordial, helpful with my mother. Go there! They are wonderful.
Review №3
2021-12-15I have been a capital one customer for 20 years, capital one has become the worst bank ever. Over the last ten years they have closed five other local locations forcing everyone in to sunrise hwy location. They did the same thing near my business in NYC, Sunrise location staffed with only three tellers. Lines out the door to the streets. This is all by corporate design. Staff said cap #1 wants to be a digital bank, and therefor provide as little service as possible.
Review №4
2021-10-02This branch is historically slow and understaffed. I have a personal account and two business accounts with capital one. I’ve been with them for over 10 years. I’ve switched one of my business accounts over to Chase and in the process of switching the second one simply because there’s service in my area is so much better. Chase charges more in account servicing fees. I guess that’s the price you pay for good service at the branches. Maybe they should take a page from Chick-fil-A‘s book hire adequate staff have the focus on customer service and improving the branch experience.
Review №5
2020-07-28The line here is obnoxiously long. Even with about 15 customers in line for over 20 minutes, there are only two tellers working, yet several others are visible handling other transactions. The good: convenient location at Green Acre Mall/Valley Stream Stores; air conditioning seems to be at a suitable level in these dog days of summer. Nothing else positive I can provide. If youre going to the ATM, which I go 99% of the time, you will have no issues. However, its the 1% of times when you actually have to speak with a teller that will keep you in line for at least 30 minutes. I love Capital One, but they must do better since theyve closed many locations in the area.
Review №6
2021-07-28Tried to open a business accountWas given an appt 2 weeks laterArrived on time they came to me 15 minutes late they tried every reason to not make it work (I had all documents) the banker Sasha said I dont no to every question I asked! Then they rushed me out and said I had to reschedule to continue because they had other appointments! They were shocked when I said no need to il go to Wells Fargo where my personal account it. This location and staff. FULL TRASH
Review №7
2020-09-01Horrible customer service. The manager does not care. 3 Tellers for a line of 39 and the tellers spend longer than necessary on small items to purposely waste time. Would never stay at Capital One bank if all locations were like this one. 15 years in the banking industry and I state that this is the worst branch I have ever seen.
Review №8
2019-03-13I can relate to other peoples comments in regards to the inconvenience due to the closing of many of their branches. In regards to this particular branch, my experience was nothing but positive.The branch was clean, quiet and had plenty of tellers. The teller who helped this morning was pleasant, professional and very accommodating.
Review №9
2019-03-04Service is always poor. Capital One shut down 2 of their branches to build this one branch that cannot handle the traffic of now 3 branches. Its consistently full because of the over flow of people traveling to this branch be cause of the closures. And capital one blames it on customers are doing more online banking. While that may be true it doesnt suffice for the amount of people who visits the banks regularly to handle their transactions. also. Beware that if your a business and you need to take out certain amount of money as I do. They will deny you the opportunity to do so. You cant even take out your money sometimes because this branch is considered a cafe so they have limited resources.. why would you build a cafe instead a normal functioning branch that would be able to handle Large transactions or consistent large amounts of customers???You guys definitely dropped the ball on this. Ill definitely be taking my banking elsewhere
Review №10
2020-02-21This is the worse branch and unfortunately I needed to come here 3rd time.pls go to any other branch.dont ever come here.they dont want to work at all