I had my car towed to my local Volvo dealer (Northtown Volvo) when it wouldnt start, & after 2 weeks, they were not able to repair it, so I had it towed back to Volvo Cars of Rochester, where we had previous service done. We got our repaired car back the next day. Thank you for the expertise & professionalism if this service department.
Joseph was a pleasure to work with. He was knowledgeable and patient. He went the extra mile to make sure my experience was a positive one. I’ve never had a more pleasurable experience buying a car. Highly recommend.
I had a great experience buying my first Volvo. My sales rep was friendly and VERY informative about the vehicle. I didn’t feel pressured at all while I made my decision. I would recommend the dealership to friends and family.
Brought my 2008 S80 in for repairs. The service advisor Jim, went over the problem with me and what the car needed. Very honest and straightforward. I am happy with the service and the knowledge of the mechanics there. As well as the price for the repairs.
We got our XC 90 T8 last week. The whole car buying experience was completely seemless. I worked with Mitchell and would highly recommend working with him. We spent less than an hour over all at the dealership as we were able to do most of the paperwork from home. Highly recommend Volvo of Rochester!
Very satisfied with my purchase of an xc60 inscription at Volvo of Rochester, worked with Mitchell the salesperson and Joe the business manager. They were able to offer great prices for both car and extended warranty. Made the deal over email and facetimd without much hassle. There was a slight mishap in the tax processing as I was out of town buyer, but they agreed to discount the fees for me to make another trip to local dmv and get title myself.Overall was a very reasonable and honest dealership that offered a great deal, would purchase there again!
Sophisticated cars like Volvo, should be serviced only by detail oriented master mechanics.Mechanics like that are hard to come by, but Volvo Rochester (Garber Group) has a lot of them in their arsenal!!!I was in and out in less than 1 hour, great experience, awesome costumer service. Thanks Volvo Rochester
Amazing salesperson (Jimmy) no pressure, no push. Just enjoyed the story. Were just starting to look for a new SUV and I was impressed with his style. I learned that a Volvo is a very safe auto.Under consideration!
Delighted to have purchased my second Volvo from this amazing team at Garber Volvo. Jimmy worked diligently to find me the car of my dreams, amidst the continued shortage of vehicles and options in todays world! Thank you Volvo Rochester--Ill be back!
Working with Jimmy DeGuzman at Rochester Volvo was an excellent experience. We were in town for the weekend and wanted to see what certified Volvo XC vehicles might be available. Jimmy spent time with us sharing a wealth of information about the vehicles, and I bought my 2019 XC40 that day!
Just bought my second Volvo from Jimmy D at Volvo Cars Rochester. Great service from the moment I walked in to the dealership to the time I drove off the lot. Joe from Finance was super helpful with explaining the paperwork. All the staff is welcoming and helpful with any needs.
Bad start after trading 2019 XC60 for a 2022 S60!Car was sold with 3 mos SiriusXM trial printed on window sticker. Trial no longer exists. SiriusXM also now charges $15 to transfer service between old and new vehicles.Had a unrepairable sidewall blowout a week after taking delivery. No replacement tires available for over two weeks. Dealer had no loaners available while waiting for new replacement tire. Traded in a 2019 Volvo for the 2022 and now Ive got nothing to drive.
You all were ‘lifesavers’ for me! I was visiting Rochester from NJ to close my Dad’s house sale (he passed away in January) and my V60 decided it was quitting time the afternoon before I was supposed to head home. I frantically called Volvo Rochester, and Paul and team took me in, diagnosed the problem and put in a new starter by 5:30pm that evening. THANK YOU THANK YOU THANK YOU. I was under enough stress already, and you all made me feel like family and fixed the problem stat. I can’t say enough about Paul, Nick and the entire team! You are now family - forgetaboutit. PS: Can you all please move down to Jersey for me? 😉 Alan from NJ (orig. Fairport)
Thank you Jimmy, Joe , Rodney and Brenda!I love my new XC60 and couldn’t be happier. Everyone at Rochester Volvo went above and beyond my expectations! If you looking for your next car and start at Volvo I guarantee it will be were you end up at the end!
It was wonderful buying our 3rd Volvo from Jimmy. The team at Gerber is wonderful. The finance Joe Jim sales Nick manager of service .Everyone at check in for service are and service department. It seems like a family. It went really easy from start to finish. It was a good experience for buying a car that cost more then my first house. lol
I brought my Volvo in today for inspection and scheduled maintenance at Garber Volvo Rochester. For me, this is the only place that I would bring my Volvo in for service. My interactions with the service department have always been very positive and I am always greeted warmly and professionally. Service is completed in a timely manner and work done is thoroughly explained. Recommend them highly!
Very satisfied with the pricing, service and the quality of my 2012 C70 convertible. Thank you Jimmy and Joe for making my car buying experience an unforgettable one. This experience definitely made me a customer for life.
I loved my experience at Volvo Cars Rochester. everyone was so friendly and helpful. I love my new S60 it’s beautiful and I fall more in love with it each time I drive it. Very very happy customer here!
Volvo Cars Rochester has been a very helpful and honest dealer with all my recent car dealings. I have purchased several Volvos there in the past, both for myself and my wife. Most recently, purchased a 2015 228i all wheel drive BMW and a 2017 Kia Soul. Both were purchased in excellent condition with everything in the vehicles working perfectly well and looking in New condition. The service at this dealership as well as the sales department is totally non threatening, open with costs and all professionally presented. I will stay with this dealership for the rest of my driving years.
I trust them with my R Design. Work has always been fantastic. When I needed snow tires they were cheaper than anyplace local or internet.Update: My first review was four years ago. They did a great job of maintaining my S60 but then I switched to an S90 and my wife got an XC90. We happened to get them used elsewhere, but the way this dealership treated us never changed. Theyre always friendly, professional and I have never once gotten the feeling that what they recommend isnt necessary. They are fantastic and theyre the only people Im taking our Volvos to.
Just picked up the fifth Volvo in our family and, as always, it was a super transparent and positive experience. Jimmy has helped us pick out all of our cars and Joe was great on the finance end. Brian was super helpful in explaining all of the new features in our XC60. It’s always great to work with this Team. 😊
We have nothing but good things to say about our experience at Volvo Cars Rochester. Everyone from sales, finance, service and IT have been nothing but wonderful. Jimmy took the time to explain the differences in the models and listen to our wants and needs. He was able to narrow it down to the perfect vehicle for us. Joe made sure we were on track with the right protection plans and financing options. Brian was very patient in teaching me how to operate all of the technology on our brand new XC60. Great staff, very accommodating and an overall 5 Star dealership.
Another terrific car buying experience at Volvo Cars Rochester. Jimmy did an outstanding job meeting our needs and getting us in the car we wanted. He will be my first stop the next time were in the market for a car.
As usual, service for my car was prompt and thorough, and everything was explained and discussed with me before, during and at the completion of the work. Everyone is always friendly and helpful.I waited for the service to be completed, and the waiting space is bright, spotlessly clean, offers beverages and snacks gratis -- absolute luxury!I have been coming to Best Motors for 16 years -- they are the best!
The entire purchasing experience was far exceeding our expectations! We’re so lucky to have Jimmy as our sales agent. He is very thorough and detail oriented, and always has patience and passions to answer every question we have. We never thought buying a car could be that pleasant. We made decision on our 1st visit, and picked up the car a week later- the entire process went so smoothly and efficiently. We’d definitely refer Volvo Rochester and Jimmy to our friend and family!
Bought my first Volvo from Jimmy and it was the smoothest, easiest experience. Genuinely enjoyed working with him and how attentive and helpful he was. Most of all, no pressure!! Great experience and love my car!!
The whole process was amazing. No pressure! The whole team made this purchase great. Joe in Finance and both managers Rodney and Erika were professional and answered all my questions. Great all around team effort. Beautiful dealership! Great job! Also I love my new car. Volvo is the best.
I am very happy to share my stellar experience at Volvo Cars Rochester and it is all due to Jimmy DeGuzman! He is the experience. Extremely personable and really caring for what the client needs and wants, Jimmy goes the extra mile for his clients. He is sought after by multiple clients, but he makes time for everyone who works with him and delivers a fair deal on every car he sells or leases. But when working with Jimmy, the relationship goes beyond the sale or lease of the vehicle. He is always ready to maximize your driving experience by educating you about your rent car abs ones that may interest you that are about to appear in Volvo’s line up.I have worked with Jimmy for over 6 years now and he has found me the vehicle most suited to my needs, wants, and price point. He also helped me with all of the paperwork, logistics, financing, and even insurance needs to the best of his ability. He knows my busy schedule as a physician and always is ready to meet me or answer my texts at a convenient time during working hours it even in the early evening after the office has closed.Jimmy always finds a win-win situation for the client and the dealership and values having a meaningful and sincere relationship with everyone he helps. For me, VolvoCars of Rochester is a great place from which to purchase a Volvo, but my experience would not have been as smooth and effortless without the guidance and assistance of Mr. Jimmy DeGuzman, the best client relationship manager at the dealership and maybe even in the region!Thank you Jimmy!
The experience was very easy. Mitch was awesome to work with throughout the process. Really enjoying my XC90
I don’t typically write reviews, but I had to share after having not one but two negative experiences with this dealership. I initially came here looking at a used car. After testing driving, I really liked the car but wasn’t 100% sure so Brian (the salesperson) suggested I sleep on it and he would call me in two days, as he was off the next day, to follow up. Ultimately, I ended up deciding I wanted to make an offer and I called Brian. The first words out of his mouth were “I didn’t want to call you because the car sold yesterday”. Now, I don’t blame Brian in the slightest for the car selling the day before. I knew I was taking my chances by thinking on it. However, being a good salesperson entails following up with your clients. So, to say that you purposely didn’t call me to tell me the car sold didn’t sit well. Then he said “well, maybe the car didn’t sell. They put a deposit on it but we haven’t arranged for financing or delivery.” I told Brian I was still interested in making an offer if the other people backed out. Brian promised he would call me by 6pm to let me know. I shouldn’t have been surprised that 6pm rolled around with no phone call. I called Brian the next day and he told me it officially sold. At that point, I was a little irritated with the lack of follow up so I told him I would have appreciated a call to let me know. He rudely said “well, I didn’t know last night it had sold.” Yes, Brian, but you clearly knew that morning, as I called you direct and you didn’t even have to go ask anyone. You knew straightaway the car wasn’t available and therefore you could have called me that morning to tell me.After that experience, I was a bit soured with the dealership. After a manager (Joe) heard about the negative experience, he set me up with Jimmy to look for a new Volvo. I spoke to Jimmy once, to outline what I was looking for. After promising to “be my new best friend” and be in constant contact with me, I never heard from him again. The last time I spoke with him, he was going to look at a dealer trade and would call me by the next day, at the latest. That was over a month ago.Perhaps if you are buying a car straight off the lot, the same day, you’ll have a fine experience. But don’t expect any sort of follow up from this dealership.
Worked with Jimmy and his team - very accommodating and helpful. Wonderful car love my new EV!
The team at Volvo were awesome. We were serviced quickly and efficiently we also found the car that suits us best. I highly recommend going back I know I definitely will. Hoping that the service after purchase it’s just as good if not better! Jimmy in sales and Joe in finance were amazing to work with zero pressure and we’re willing to help in anyway possible. Five stars!
By far the best car purchasing experience my husband and I have ever had. Jimmy was a pleasure to work with, professional and knowledgeable. After receiving such exceptional service we would not go anywhere else. I would highly recommend Rochester Volvo to anyone. It was a stress free buying experience.
I work in the medical field and customer service/patient care is an essential part of my business. Every aspect of my Volvo experience has been exceptional! I worked with jimmy to lease my first Volvo XC90 and have been very pleased. For weeks I searched everywhere for a vehicle to fit my older children in the 3rd row. Jimmy was extremely knowledgeable about the safety features of the car...and a few bells and whistles for this very busy mom! I highly recommend this group of fine individuals, not only do they care about their customers but the facilities are warm and inviting. Absolutely exceptional customer service in every way!
Overall, I am extremely happy with my 2022 XC-60 and the service I received. However, one of the key features I was excited to get was the remote car start. Unfortunately, service told be this may not be available until January or maybe even later. I understand this is not something within the dealerships control, but it is disappointing especially since it sounds like I will spend most of the winter without it.
Everyone was very nice. The waiting room is pleasantly remodeled. I noticed staff was constantly cleaning which made one feel confident during these trying times. Theyd get a 6 if they had a car wash.
Bought a car from Garber Volvo through the overseas delivery program. It was a bit more complicated than a normal transaction but Jimmy did a good job of working with me in a timely manner. Hes very personable and informative. Joe helped me secure an excellent deal on financing. Overall, great experience!
I had a very positive experience at Volvo Cars Rochester with the purchase of a pre-owned Volvo. From the minute Brenda greeted me at the door to the time I drove away everyone was great. Jimmy, my salesman absolutely knows his product and I appreciate his professionalism and personality. The sales manager Rodney addressed every one of my concerns by consulting with his mechanics about my specific questions about the vehicle’s condition and history. Jimmy spent a ton of time orienting me to the vehicle on delivery. These folks are pros. They clearly wanted me to drive away satisfied, and I did.
Our car purchase experience at Volvo Cars Rochester was top shelf. From the initial greeting through the delivery, it was clear that Volvo Cars Rochester was intent on creating a satisfied customer. Brian and Rodney, our sales contacts, worked diligently to make sure the car we were in “checked all of the boxes.” I would highly recommend working with Volvo Cars Rochester for your next car purchase.
I want to thank Jimmy for his excellent service and always providing excellent customer service. In addition, I would like to thank Joe for his excellent customer service. The both of you made my experience incredible and everlasting. Therefore, I would highly recommend Volvo Cars Rochester to family and friends and more importantly to anyone considering purchasing a vehicle!!!
We just moved here from Boston, and it is the only Volvo dealer around so I wasnt sure what to expect, but it was an awesome experience.The staff was knowledgeable and friendly, the waiting room lounge was spotlessly clean, WIFI was fast, free snacks available, and areas to get work done since so many people are WFH these days.Will be going back again fir routine maintenance on my XC90.
I recently had my 2011 Volvo R60 serviced at Best Motors, Rochester, NY, and was, as usual, very pleased by the quality of that service. I was especially pleased by the care taken by the service person, Jim, and the rest of the staff to clean and disinfect the car inside and out. My wife and I are elderly and have underlying health conditions— and also have not yet been able to get the Covid vaccine!—so this attention to our needs—given gladly, without any fuss or persuasion—was a great, great relief. Highly recommended!
I had purchased a preowned 2016 S60 in 2019 from Best Volvo with a 100,000 mile Volvo extended warranty sold by Best. I decided to lease a new XC 60 6/28/21 from Northtown in Buffalo. Extremely happy with Volvo and extremely disappointed with the Garber owned Volvo in Rochester. After claiming a rebate on my extended warranty of approximately 1,100 dollars I received a check from Volvo of Rochester for slightly over $ 500. The explanation given by Volvo Rochester ( Garber) was they do not assume all obligations from Best???? Lessons learned:1)Garber has extremely poor business ethics!2)NEVER buy an extended warranty from a dealership. Especially given the current climate of buy outs and mergers!3)I am very happy I went to Northtown for my new Volvo .4) Of the four dealers I contacted for quotes ….Rochester Volvo was the least competitive by a long shot!5) After the buyout personnel changes in service has resulted in chaos and a lack of required skill as key individuals left the company!Bottom line take a drive to purchase your Volvo else where. It’s obvious they feel comfortable in what it is felt to be a captive market!
David B. in the service department is the best, he has a vast knowledge of all types and vintages, especially Volvo! David is the one that gives me confidence and trust in the Volvo brand. I hope Volvo recognizes the professional they have in their service department and value him as I’m sure many of the other Volvo clients probably feel the same as I do. Had our 2016 XC90 worked on today, new rotors and brakes. David knew exactly what was the issues, called me later with the estimate and it was ready to pick up right on time. We have purchased three new vehicles from Volvo in the last 5 years. Honestly if it wasn’t for David we would consider a different brand. Although I haven’t had much of any contact with the people beyond the service desk, I feel they must be as great as David as I have never had to bring back a vehicle for the same issue after a service. The service department at Volvo Rochester, NY is one of a kind, we highly recommend Rochester Volvo as a result!
A great experience! Jimmy was so accommodating and made the car buying experience so easy!!!
Great service and great staff. Our experience with Jim was exceptional. He was quick, helpful and made the process much less painful than it has been for me in the past at other dealerships.Joel and Jim went above and beyond. We drove off of the lot with our new car saying we will be loyal Volvo customers for years to come.
I just purchased my second Volvo from Jimmy DeGuzman. I am very happy with the car and the whole buying experience. Jimmy has fantastic customer service and is a pleasure to do business with.
Our whole experience was incredibly positive! Jimmy’s knowledge of the car made the purchase process outstanding. And Brian’s explanation of the systems was amazing and very helpful.
Need a Volvo? Go to Volvo Cars Rochester. My wife and I couldn’t be more pleased with the whole process. From entering the showroom and greeted by Brenda, meeting with Jimmy to go thru the selections, wrapping things up with Joe. All the time, Rodney made sure we were being properly taken care of. Great group of people. A very sincere recommendation!
The Service Department at Volvo Cars Rochester is top notch! Especially my Service Advisor, Dave Barbato. Dave goes above and beyond to make sure my service experience is a excellent. From arranging shuttle service to keeping me informed throughout. I am not in there often but every time I go in I am treated so nicely by everyone; as if I am part of the “Volvo Family”. Thank you all for all you do. I highly recommend Volvo Cars Rochester for all your service needs!!!
I brought my vehicle in for its 60,000 mile maintenance service. Everyone that I dealt with was friendly & helpful. Jim was especially great! He kept in contact with me throughout the day giving me updates and explaining my options. He also went out of his way to save me some money!
The staff at Volvo Cars Rochester is very attentive to the needs of their customers. They provide excellent and timely service. I am very appreciative to be doing business with such an excellent group of folks.
I had an excellent purchasing experience at Volvo Cars in Rochester. Brian Stapleton was very accommodating with phone contact and meetings. He answered all questions and, I believe, was very candid.I would highly recommend Brian, and this dealership to friends.
Had a fantastic experience from start to finish with Jimmy-he even spent an hour helping me figure out all the features of my new car-went above and beyond. Highly recommend this dealership-work the 1 & 1/2 hour drive from Syracuse.
Great service department. The guys/gals are friendly and on point. The waiting area is excellent: well appointed, with nice furniture, and constantly refreshed with free snacks, coffee, soda. There is even an office available. Definitely no problems getting some work done while waiting.Im only dinging one star because of a baffling recent sales experience. I am coming off lease with another Volvo, purchased at this dealership. The car I want this dealership does not have in stock, but Ive spent over three weeks working with one of their sales people to get one from another dealership. This individual exhibited a consistent lack of follow-through on a timeline offered by them. They were easy to deal with and talk with--just simply failed to ever take the deal all that seriously for some reason. I reached out to another Wester NY dealer and am picking up this week.Based on other overwhelmingly positive reviews, I think I just fell through the cracks somehow, but when my new lease is up Ill be back to try again and, in the meantime, certainly use Volvo Cars ROC for service needs.Update: Had to ding another star. Contacted Volvo Cars Roc again in October/21, and another salesman just fell off the map, failing to get back to me on something he said he would. I do not anticipate working with their sales department again.
We have purchased two cars from this dealership. Both purchase processes and subsequent periodic servicings of the vehicles couldnt have gone more smoothly or been more professional. They know and treat us helpfully and respectfully as individuals rather than as just another get-em-in-get-em-out pair of customers, in stark contrast with our ongoing experience with another (non-Volvo) dealership in the Rochester area. A classy operation. Highly recommended.
Between Brian and Joe, I had a very good experience buying my new XC90! They were both very informative and answered my many, many questions with patience. I ended up with the right car for me! I would definitely recommend working with them.
My wife’s vehicle had a low tire pressure sensor, low windshield wiper fluid and oil light that came on and Danny topped it off and checked the tire for us to make sure it was safe in ten minutes. We really appreciated his help and great service!
Excellent service at Volvo Cars Rochester. Our search for a car ended after Joe took the time to help us get into a new vehicle, while others did not. I strongly recommend the Volvo brand and especially this dealership.
The Volvo staff was professional and pleasant , making me feel a valued buyer, unlike a few other car dealers along west Henrietta rd. Jimmy DeGuzman was especially friendly, low key, respectful, knowledgeable, and patient. The experience put me in a positive frame of mind. i truly enjoy driving my XC60.
Again, Paul & I experienced superior customer care, service and appreciation from our #1 Volvo person - Jimmy DeGuzman! We just leased our 2nd Volvo - a new 2021 XC60 from Jimmy and Volvo Cars Rochester. It was a seamless transaction. Jimmy listened to our needs and offered us great options to fit our needs. We continue to highly recommend Volvo to our family & friend and to make sure to ask for Jimmy DeGuzman, hes the best!
Great experience buying our new XC90. Jimmy at Volvo was very knowledgeable and attentive, which made the whole experience pleasurable.
Excellent service experience! Timely completion of work, efficient checkout process and best of all, honesty and NO surprises.Dealership itself has a pleasing modern decor, clean and staff is most accommodating. Restrooms look new and are CLEANED frequently.
Jimmy took the time to answer my calls and emails in a timely fashion. At the dealership he took a lot of time to explain the features of the car which made me feel cared for. I had a great experience with him and Volvo Cars Rochester.
Top notch sales, service, and staff 🏆
Fantastic dealership. The entire staff is very professional and efficient. Highly recommend working with Jimmy. One of the most enjoyable car buying experiences I have ever had!
Just leased my fourth XC60 from Volvo Cars of Rochester. As always, it was beyond exceptional to work with Jimmy and Sales Manager Rodney to get the make, model, color and pricing I wanted. Jimmy also took the extra time and went over, in detail, on the new updates in the XC60 before I drove off the lot.Looking forward to my fifth in the near future.
Jimmy was so helpful in my car buying experience. He made the process smooth and easy. He was proactive and pressure free. I love my new beautiful mercedes and will be coming back for any future purchases.
I just purchased a new car from Volvo Cars Rochester and had the best experience . I worked with Jimmy DeGuzman who was just fabulous . He was patient, knowledgeable and made my entire experience such a pleasure . If your are looking for a new car call Jimmy at Volvo Cars Rochester, he will take great care of you. Thank you Jimmy!!!!
My wife and I had a great experience buying from Volvo cars Rochester. Joe was professional, personable, and quick to answer all our questions. Couldn’t have asked for more, and the car is amazing.
Love The Team at Volvo Cars Rochester. Jimmy DeGuzman knows exactly what we need and takes care of us every step of the way. From Sales to service you cannot go wrong!! Thank you all.
Fantastic service. Trustworthy. Thorough. This dealer really goes above and beyond in treating customers and ensuring a smooth and positive experience. Jimmy is an experienced, thoughtful individual who was a joy to work with.
Professional Technicians. Friendly helpful staff. Very pleased with my service I received.
I have been coming to this establishment since 2012. I have never been disappointed or dissatisfied with the service on our XC90. The staff is always courteous and extremely helpful. Communication between service advisors, service manager and me is always easy and very comfortable. I would recommend them to family and friends.
Had a great experience with Chris and Joe. This was my first time buying a vehicle and they made it easy and simple. I did not feel pressured to make a decision and addressed all my questions and concerns. If you are a first time buyer and want a positive experience, visit Rochester Volvo.
Im a first time Volo customer and wanted to give a shout out to both the general manager, Erika Foley and Brian S. in sales. I was having trouble getting some information about a new vehicle. But, Erika handled my request via email with great importance. She directed me to Brian who was able to patiently answer my questions. Long story short, we made a great deal without any drama. Thank you.
All in All the experience was very good. The condition of the vehicle was a concern due to multiple scratches found during inspection which had to be repaired.The staff at the dealership were very attentive. Shout out to Jimmy for a great job.
The people at Volvo are very nice … explain everything that is needed … the waiting room is very nice… I can’t say enough…. I would highly recommend getting a Volvo… I love my car 🚗 😊…thank you to all the Volvo employees in Rochester NY
Made a 7:45 AM appointment for a 15,000 mile oil change, inspection and tire rotation. There was only one other person in the waiting area when I arrived. During my wait three other maintenance people arrived, had their cars serviced and left. at 9:30 i went back to ask what was taking so long and was told that it was almost done, they just have to test drive it and wash it. At 9:50 it finally came out to the pick up area still dripping wet. My free service ended up costing me 2 hours of lost time at work.........not a very good deal after all................
Fantastic auto professionals - friendly, informed and always a buyer advocate. Volvo of Rochester sets the standard of auto service and buying in Rochester.
I wish I could give them 0 stars. We needed a car right away, we mentioned to Jimmy when we put down the deposit for the car. We also told him we want to buy a car with cash but he insisted they will check their loan to see how much monthly cost will be. We liked the car, we liked Jimmy when we talked to him in the dealership so we agreed and waited for answers when we could get a car and loan info. He actually never got back to us when he was supposed to give us all the info. My husband kept trying to reach him to his cell phone or the dealership, I almost feel like he doesnt really care about selling this car.I understand he doesnt have a say for giving us a car with the recall issue, but all we need from him, when could we get the car? and if we cant get the car, can we get a loan car while we are waiting.Also shockingly, we got the letter from the dealership saying that they rejected giving us a car loan, its speechless. First of all, we never need the loan from you guys and that could affect our credit score (we have great credit). When you try to sell the car, dont just sell the product because we already know Volvo is a good car, so stop keep talking how great your car is. Plz give your customer answers that they are asking for.The car we try to buy was used Volvo so Im not sure why he was not very helpful because it was just a cheap used car. I dont recommend this Volvo dealership to anybody especially if you want to save your time. They are so unprofessional, what a waste of time!!!!
I am a long time expert Volvo owner. I currently (literally) own four Volvos. Ive written technical papers on user forums, etc. So I know Volvos really well. I am from Buffalo and needed service - the Buffalo dealer couldnt fit me in for three weeks (!). Best Volvo could fit me in the next day. I towed my car the distance, they fixed it immediately. The service Advisor/Manager Dave was fantastic. He and his technician got on the phone with me since this was a very expensive repair and we came up with ideas on how to affordably and reliably approach it. They got my car done in 36 hours and saved me over $1000 (really). I am so impressed its worth the little extra distance. I highly endorse and recommend Best Volvos service department - I am super happy with them.
The diagnostic work revealed repairs to my 2004 Volvo that went beyond the investment required. Based upon the options and guidance of the Service Dept., I decided to invest those dollars in the lease of a new Volvo. I was pleased with the service response, and with the professionalism and friendliness of the staff.
From start to finish the process was effortless did everything via email and was taken care of like I have been a customer for years even though this is my first lease with Volvo. I love my s60 and and counting down the days to be able to do the Polestar Engineered upgrade at the dealer. Thank you Joel and Jimmy for exceeding my expectations! How Swede it is!
Great experience at Volvo Cars Rochester with Jimmy DeGuzman. Jimmy was knowledgeable and informative during the decision process. He then searched high and low to find the exact model we wanted in stock elsewhere for transfer. Price was fair, signing process was a breeze with NO up-sell. LOVE our XC40 R-Design. Highly recommended you go buy one from Jimmy.
Our buying experience was excellent! Everyone we met at the dealership is customer focused. Our salesman Jimmy really knows his product and is a true professional. We can recommend these folks without reservation.
Prompt and efficient service at Volvo Rochester. I drive a long way to continue my car maintenance here. Love my Volvo and appreciate quality service.
I got a 2014 Durango. They claimed they went thru it and fixed any issues it had. We waited 4 days from pickup date for them to go thru it. I finally get it and a week later I see its leaking green fluid. I contact the salesman that sold it to me. No reply. I sent another one finally reached back out to me and told me he look into it. Then never heard anything. Now Im spending over $500 to fix the condenser for my ac. Very poor customer service.
I had the best shopping experience I have ever had shopping for my Volvo. Jimmy was excellent and took the time to answer all of my questions and follow up. I would highly recommend Best Volvo and Jimmy to anyone looking for a new car. I can’t thank Jimmy enough for all of his assistance in helping me find the perfect car for me.
I am so happy with my new XC90! Jimmy was an excellent sales person - everything was upfront, honest and proceeded smoothly! Within 24 hours of my initial contact I was driving my new car home!
Buying experience was outstanding. Our salesperson (Jimmy) was great and the deal was very fair. The delivery experience was also great when we picked up the car. Thanks again for a first class experience.Gary Cocchiarella
Joe was very helpful and patient. We love our new Volvo!
I purchased Volvo XC 90 last Dec through Joseph Monkelbaan. Because of miscommunication, I was not happy with the initial options in the car. Joe really tried his best to get what I want, which I appreciate a lot. Finally, I got my dream car, and I am 200% happy with my purchase.
I’m new to Volvo; but I’ve been happy with my choice to go Volvo. Dave in the service center is always professional, curtious and fast in getting people checked in and out.I purchased during the pandemic; in the months following I’ve been to the service center about 4 times because of minor hiccups like programming my key fob and the two spares, and a glitch w gps. I have felt safe walking into the service center every time.Thanks Volvo!
Jimmy found exactly the XC40 I wanted and made everything incredibly easy. Always appreciate the time and patience someone takes to walk through specific features. This is my first Volvo love and I love it so far! Thank you Jimmy and the entire team!
I drove all the way from Syracuse to buy my new car from this dealer.My salesperson, Wendy was totally awesome, she was super professional, straightforward, thorough and knowledgable about the product, services and making a great deal with me.The people that work at the dealership are all very nice, friendly and professional. The way everyone presented themselves was clear that they liked their jobs and were dedicated to giving me an excellent experience while at their shop!All of these characteristics made such a difference for me when I bought my car. the experience has started me out with positive feeling about everything: the product, people and the fact that ill be driving this car until Im ready for my next one.When I need my next car, without question ill be going back to Best Volvo without a second thought.Awesome experience, awesome dealership.
5 Star service all the way. I have had three Volvos fromVolvo Cars Rochester and couldnt be happier. The attentionto their customers is above and beyond and service is spoton.
Jimmy D was excellent to work with . I was treated with respect and care . Thanks Volvo of Rochester . I love my XC90 ! I even drove from Syracuse.
Best Volvo is the very BEST Volvo dealer Ive encountered since purchasing my first 244 in 1968!! And their chief mechanic, Nick, is the very best Volvo mechanic and expert service person my cars have ever experienced!! Ive been very pleased with the service Ive received at Best Volvo in Rochester, NY, for more than 40 years!!
Prompt service and quick turn around, always appreciate the complimentary wash. Thank you.
Joe was the best. The whole process was easy & seamless. Even made the drive from Syracuse - well worth the trip! Best car buying experience ever!
Its a dealership but its one that you can trust. Thier service is extremely thorough and the staff really know Volvos. You could probably get someone else to work on your cars but odds are that youd end up needing to have knowledgeable properly trained folks repair their work. Cut to the chase and let best do it right first. We appreciate the loaner if we need it and a ride if we ask for it...
I love Best Volvo! Dave is amazing and exceeds my expectations every time. I have never had better customer service than I do at this dealership.
Delightful team of professionals to work with! I have been a Volvo client since 1987 and wouldn’t change that! Dave in Service and Jimmy in Sales get my vote and recommendation any day!
It was a very positive experience and I loved working with Jimmy. He made the whole thing as easy as possible and Im very happy with my new car!
Car buying has always seemed stressful but the experience acquiring the Volvo from Garber was very pleasant. Helpful and informative without pressure.
We absolutely LOVE our new Volvo XC60 and highly recommend the car as well as the dealership. We loved working with our sales contact, Jimmy DeGuzman. He made the process simple, educational and enjoyable.
Our salesman, Brian, was very knowledgeable and personable. He listened attentively and found me the perfect Volvo SUV!
This was one of the best car buying experiences I’ve been through. Joe was awesome and made the entire process smooth. I would definitely recommend and if you go ask for Joe!
After removing the pompous Sales Manager (will not be named) from the equation and working with an excellent professional sales associate (Jimmy DeGuzman) and the General Manager (Erika Foley) purchasing a car from this dealership was a very enjoyable experience.
It was the easiest car buying experience we have ever had. Joe was really great to work with and we are so happy with the new car!
From California, we needed our 1990 Volvo 240 serviced to make it back home. Service technician Dan was most helpful. He took us to our car and showed us the problem, explaining what was wrong. The company name stands for itself with a professional and friendly service department. Thank you, Best Volvo!
I really want to give Volvo an BIG thank you for there service they never gave me an problem today they made my day they received my tire and got it put on the same day before my scheduled appointment thanks again to Nick and Joe this company is very recommend thank you guys yall the best !!!!!! 😃
Excellent service and efficient transaction. Joe is responsive and an expert in the specifications of each of the vehicles Volvo offers.
Brian took great care of us and we love, love our new XC40. Cant go wrong with Volvo. :)
I would give Best Volvo of Rochester -5 stars if possible! My wife and I were ready to buy a new Volvo based on what the salesperson told us. After much thinking, discussions with the salesperson and the sales manager we settled on a price. We had test drove an XC60 with options we really liked but we wanted a different color. No problem....we found one we wanted. We were told the options were the same but we were getting the exterior and interior color we wanted. The next day I stopped in and put a down payment on it. We hadnt taken the exact car out for a ride so we thought it would be a good idea. We went out for a drive. Honestly, the car is very nice....no complaints about the vehicle. But there were a few things missing....it may sound like Im whining, but there was no heated steering wheel and no rear view parking camera. Come to find out this car didnt have one of the option packages we were told i did. We specifically had asked about it before we agreed this was the car we wanted. We went back in to the sales manager (our sales person wasnt in when we went on this test drive). We said this isnt the car we agreed on. He said ohhhhh no this one doesnt have that and it must have been an honest mistake. Then added we never like selling a car before you go on a test drive. My thoughts are....then why did you take our down payment without suggesting that???? Dont try to blame me because you and your salesperson misrepresented the car in hopes we might just forgive and forget. Then he says...do you expect me to lose money by giving you a $2000 option package? I said YES. If you sold me a car at an agreed upon price that has specific options then YES...it was you who made a bad deal for yourself. I would have understood if they told us that, sorry we dont have a car that fits your wants/needs for that price BEFORE we agreed on a price....ok. But to agree on a price....write up the data...take a $2000 down payment THEN say ooooppsie my bad????!!! No wonder car sales people have a bad reputation!!The sales manager is a -15 on a scale of 1-5. The sales person was nice....but either was a liar or very poorly informed about the car they were selling. I give the sales person a -4 on that same scale.In a few words......DISHONEST....BAIT AND SWITCH.I have already made calls and will take my business elsewhere and will never do business with these people and hope anyone reading this follows the same path.I
It was a pleasure working with Joe and Brenda. They were not pushy and were very knowledgeable. I am happy with my choice of choosing Volvo.
Their service is always professional and reasonable. Ive been taking my V70 there for 14 years.
Looking to buy a new electric XC40.... RechargeJimmy very informative on the subject as this model is not yet available Brenda gave us a tour of similar gas model features options etc ...Stay tuned for more information as it becomes available
Great service experience! The service department was able to squeeze me in before the holidays and did a fantastic job.
Quick simple easy and very professional. Jimmy was fantastic and extremely knowledgeable!
Efficient and friendly. the receptionest came out to tell me they were going to do a 10000 mile checknas well as the inspection I requested the work was completed and my care was waiting for me freshly washed.
Finally, a Service Department that acts the way they claim. I know little about cars and they patiently explained what they would, treated me with respect, and finished the work when they said they would. Great experience.
Jimmy Deguzman was so accommodating and stayed late to make sure I would be able to take my new car on my vacation.
The service department at Volvo Cars of Rochester goes above and beyond to make your experience easy and fast.
Excellent service and customer relations. I have had two cars in for service over the past couple of months and have been very satisfied
Very friendly staff and they were very helpful! They made my trip there very easy and stress free! I will keep coming back for all my cars needs!
Their phone keeps disconnectingthe service guy is sometimes nice, sometimes rude. and definitely tries to bring up large service hoursthey are not very careful.found my sensor hanging after they had a look at it. they broke the clip and just left it dangling about
Very helpful staff. Good service.
Great experience! We bought 2 XC90s! Wendy was great, highly recommend her.
Great staff, excellent mechanics and brand new facility. Been a Volvo owner since 1988.
The welcoming/customer service staff was wonderful. David, and Maria were so friendly and helpful while our car was being serviced.
I contacted them about a truck I liked there the lady emailed me and said she was going to give me a call. I never heard from them again and I’ve been calling everyday. Worst car customer service place ever ❗️
The customer service was spectacular. They really made you feel like buying a luxury car was a luxury experience.
Feel like he didnt care to do business with a woman maybe he looked at me an said she cant afford it when in reality I actually can and then some.
Great Service, had engine light taken care by Service Consultant David Barbato, really nice guy and have answers to every questions. 5 stars+.
Nick is as great with his customers as he is with the vehicles. Dennis is a reservoir of knowledge and an absolute pleasure to interact with.
Best car buying experience in Rochester period!
Really great experience working with Jimmy and the Volvo team!
Very good service and in a timely manner. I am happy with service provided by the new management just as I was with the previous one.
From start to finish my experience was sincere, friendly and no pressure!I will buy here again!
Such friendly and attentive staff! Also, one of the best looking and comfortable waiting areas Ive waited in!!!
Professional, unpressured sales. Prompt courteous, professional service
Kept me up to date with everything that was going on. The issue got a little complicated, but Jim was able to explain it very well.
Volvo Cars Rochester provides excellent services.
Everyone there was very helpful and lead me in the right direction. Thank you again I love my volvo!!!
Service manager is terrible, pompous, condescending, and no basis for repair costs; parts department very helpful, and greeted at the entrance was great customer service.
Special thanks to Jimmy and Joe for their genuine care and professionalism.
Top notch service. Friendly, professional staff.
Highly recommend service and parts departments. Exellent customer care, knowledgeable staff and outstanding technicians.
Always attentive to my needs, never need to bring the car back because they missed something.
Very friendly, professional and knowledgeable. I would recommend them to anyone.
They always take such good care of the vehicle and in a timely fashion
Salesman, Jim Perrrin, very helpful and patient with tons of questions, low pressure and very supportive since car delivered
Good car dealership. They truly treat everyone as a valued customer
Professional, not pushy, and very informative.Look forward to doing business with the folks at Best in the future.
Great service, extremely friendly & helpful service department!
Way overpriced...and they have a monopoly on Volvo in the Rochester area!!
Always a great place for service. Ita like a family.
Bought my 2 car from them.. love it
Thank you Joe. Lovin my X60
Awesome. Easy. Friendly. What more could you want?
Excellent service. Kind and caring staff.
Jimmy is a great professional to deal with.
Great place--staff is friendly and professional.
The only Volvo dealer in Rochester.
Excellent. Great customer service
Top notch work and caring staff.
Great very cooperative and nice thanks
Great staff, great service!
Awesome customer service!
Got my stuff done.
Good people
Came in with a flat tire while passing through Rochester and got the most professional, fast and excellent service. More than five stars!!
We purchased a Volvo XC 90 and the entire process was seamless from start to finish! Excellent customer service from the first online inquiry to everyone we encountered. I highly recommend Volvo Cars of Rochester. Thank you John the Sales Manager and Joe the Business Manager. Jimmy Deguzman our salesman was the absolute best!! Jimmy went the extra mile through the entire process. His knowledge and experience in the auto industry really shows and was priceless! Jimmy is an asset to your entire team and really made our experience awesome.
Total reviews rating 5
185 Reviews for Volvo Cars Rochester 2023:
Review №1
2022-05-10I recently purchased a vehicle from this dealership and my expectations were exceeded without a doubt. From the moment I stepped onto the lot, I knew my experience was going to be different- in a good way. I had the pleasure of working with Jimmy- he was patient, understanding and knowledgeable. I was able to ask questions, digest the information and make a decision without feeling pressured. I have found a long term vehicle partnership which is something I haven’t confidently stated in the past.
Review №2
2022-06-16The service department went above and beyond with my S60. My car needed service while visiting family in Ohio. The dealership in Ohio told me my car could not be repaired without a new engine. I called Volvo Cars Rochester and they offered to transport the car to their shop so they could diagnose the issue. Long story short, the car is repaired and running great! Nick and Paul were very professional and friendly. They kept me apprised as they worked through the repair. I highly recommend this service team!
Review №3
2022-06-23Great experience at Volvo Cars of Rochester. Easiest car buying experience ever! From the minute I test drove the cx40 til time of delivery everything was easy peasy. Very professional staff. Jimmy was easy to talk to, made me feel comfortable with the whole process, never felt pressure to buy the car or any extra warranties, etc. Once the car was delivered, Jimmy was extremely knowledgeable with all the electronics in the car. He answered any questions we had and we never felt rushed even at 6 30pm on his birthday! Thank you Jimmy! I love my new car!
Review №4
2022-02-08I worked with Jimmy DeGuzman at Best Volvo to transition my Volvo xc40 from a lease to owning. He was very well informed, patient and friendly. He gave me plenty of time to drive others cars, to price out leasing vs financing. It was educational and painless. Their service department has always worked smoothly, so I walked out feeling very positive about my experience!
Review №5
2022-03-29The experience at Volvo of Rochester was exceptional. They were so eager to please and helped with everything. Jimmy and Joe were honest and helped us make informed decisions without being pushy. I’ve told several people about the exceptional customer service. Thanks so much for going above and beyond.
Review №6
2022-03-25Purchased an s60 recharge from Garber and was very pleased with how the whole transaction was handled. Everyone in the dealership was very helpful Mitchell, our sales rep, was prompt getting back to me on all my questions and very straight forward to work with. Probably the best overall car buying experience I have ever had. Highly recommended!
Review №7
2022-06-10Very professional as well as just plain friendly. We worked with Jimmy and he did a great job walking us through the process and all the specifics of the car. We would highly recommend Jimmy and this Volvo dealership.
Review №8
2022-07-19The people at this dealership are unlike any staff at any company, really, but certainly unlike any other dealership I have worked with. While the sales process is always sugar coated and peachy, you never know what you get once you are signed on board with a purchase. My Volvo has been getting serviced here for two years now and I will never go anywhere else! The people are friendly, responsive, organized, accommodating and have wonderful attitudes. Every time has been pleasant, efficient and clear. Also, I know some people avoid dealerships because they fear it is too expensive. That has not been my experience and in fact this most recent visit SAVED me $539. I cannot speak highly enough about the team at Volvo Cars of Rochester. Thank you Jim, Nick, Paul specifically for this last visit!!!
Review №9
2022-03-08I was having some issues with my Volvo on a Saturday and I went to the service department to see if I could get an appointment that day.. The service department is closed on Saturday, which I failed to look at the door with the letters closed Saturday and Sunday.. However the doors were open and I proceeded to walk in, where I met two teenage boys staring at me.. I asked for Jim and the boys said no Jim but Nick is here and would be up to the desk shortly.. When Nick Fabiano came up and saw me, he smiled and asked how he could help.. Nick didn’t tell me the office was closed, Nick listened, inspected my car, drove it, and said that he would make me an appointment for Monday.. Volvo of Rochester fixed my car, no cost to me, that Monday, and had a shuttle waiting. The service is always exceptional.. I recommend buying a Volvo from this dealer..
Review №10
2022-06-06I brought my vehicle in for some warranty work recently. They accomplished in a few hours what another dealership wanted to do over the course of two days. Such efficiency that my next vehicle will be from them. Truly what all service stations strive to emulate.