Wheelchair-accessible car park
Yes
Carbone Collision Center in Utica
Categories
Location on the map
Utica, Oneida County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 315-594-7400
Site: https://www.carbonecollision.com/
Site: https://www.carbonecollision.com/
Opening hours
- Monday:7AM–5PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (54)
Brought our car here after an accident. A deer ruined our front passenger side. They fixed the body work and didnt seem to check under the hood. Gave us our car back, we drove it that night and it overheated. Took it back to them, they claimed they fixed it. We drove it again breaking down yet again. We took it too our mechanic to see what was going on. He tells us we now have a cracked head gasket. All because they didnt do their job correctly. Thankfully our insurance is letting our mechanic make all necessary repairs. Beware if taking your car here.
I was in accident with a brand new ram 1500, truck had less than 5k miles on it. Truck had front end damage. Insurance company covered all of it. Go to pick up the truck after being fixed. Noticed the hood and fenders were not even close to lining up. Told them about it, agreeded to fix it, now i had to wait another couple days. So, now i have to get another rental because they couldnt fix it the first time. Then, I go the second time to pick it up and its still horrible..so now the manager mike comes out with me to look at it. Of course, he apologized and then they brought my truck back in the shop to fix it ONCE again. I come back the third time and the hood and fenders are now acceptable. I drove it home and when i parked it i noticed the driver side fog light, (which they replaced) wasnt sitting flush with the bumper like the stock factory lights are supposed to. I was so upset with the company and going back and forth with them, I ended up fixing it myself. Also, they missed that the accident shifted my bed of the truck.. my tailgate now has a huge gap in it. Mike, the manager was great. Only reason why its not a one star review. But besides that, the whole experience and service was absolutley horrible. Do not bring your vehicle here.
Really superior service. The body work was first class and the service personnel were friendly, efficient and personable. I couldnt be happier. They turned what could have been a dreadful experience into a very pleasurable one. I will most certainly return with all my bodywork needs and recommend Carbone to all of my friends. Thank you!
I brought my 2017 Nissan there after hitting a deer and the staff was amazing. They contacted me with everything that was going on with my car and my car was done before the expected date. The staff made sure I was happy and I am so thankful for their hard work.
I own a 2017 Jeep bought it in September 2017, in January 2018 I was hit in the front end. I took my car to carbone collision they fixed it. When I picked it up I didn’t even make it 2 miles up the road and it quit, had to tow it back, they fixed that. Now September 2020 the drivers door they fixed is rusting, I took it to a reliable center he said it was never painted correctly. So I have a 3 year old car that is rusting, I will never take anything there again. I will show the rusty door to everyone and tell them not to go there.
Fast professional service. My car was hit last evening so I was looking to see how much this was going to cost me. They had a printed detailed estimate in my hands within 10 min.of my walking in the door.With out an appointment. Happy with their service not happy with the 700 bill guess Ill be trackingvdowm my neighbors friend that backed into my legally parked car.
Took my car here based on online reviews which are all positive and because I bought my car brand new 1 mile on the car from Carbone Nissan. I have been waiting 31 days so far and counting for my car to be fixed right! The repairs should have taken 7 days at the most. Theyve admitted its been drastically delayed because after getting it put back together nothing is lined up correctly so my hood wont shut. Its a brand new 2018 vehicle! The repair shop said well youre 30 days isnt up on your rental yet!! News flash I couldnt get a rental because I do not have a major credit card in my own name. Ive been able to find rides to get back and forth to work and some doctor appointments. But, if they wouldve told me it would take more than a week up front I couldve taken it to a different shop. Instead of being upfront with me I was lead to believe 7days the next week it was another 7days then another and last Friday I was told early this week I called on it today Tues and now Im told maybe by this Friday! In the mean time Im still paying my car payments and insurance payments and paying for rides everyplace I need to go. Does no good to have rental coverage on my policy the insurance company doesnt disclose that in addition to rental coverage you need a major credit card in your own name in order to rent the car. Oh and carbone collision doesnt provide loaners. I want other people deciding to go to carbone collision based on online reviews to know the hell Ive been going through. I will NEVER take my car or recommend anyone to do business with them. Clearly they need to work on being honest with customers and getting people to work for them that know you should be taking measurements as they put it back together so they can make the necessary adjustments so when theyre all done everything lines up correctly hoods will shut, doors close correctly etc...instead of getting it all done and now have to take it all apart and start over AGAIN!!! Update: finally my car is done 37 days later on my way to pick it up now. Praying irs been done right with no more problems. I would like to add on a positive note the manager Mike waived my $500 deductable for the inconvenience. Im very thankful for that.
Highly highly recommend, had a huge hole from a piece of metal in my door and they made it look like it wasnt even there. Very reasonable pricing and my car looked amazing in the end. Wonderful customer service as well!
I brought my car here to be fixed. 2018 Civic si, I hit a tractor trailer driveshaft going 75 mph down I-87. They “fixed” the car and gave it back to me. As soon I picked it up it had a terrible shake in the passenger side front. I’ve brought it there at least 10 times and it’s still not fixed. So now they tell me my wheels are bad after I’ve tried 2 different sets of wheels rotated to different positions and the shake is in the same side. The car didn’t even drive like that after it was crashed and not fixed yet. So now they’re telling me I have to pay out of pocket for my car to be repaired. Save yourself the headache and take your vehicle somewhere else. I wouldn’t recommend this place to my worst enemy
Very happy! The body work was excellent and the office staff made the whole experience easy and smooth. I was very impressed with how the shop was run. Thanks!
I custom ordered a Jeep through Carbone. After having it for a very short period of time, i noticed some defects in the paint. Carbone Collision Center was happy to assist in reporting these defects to Jeep and repainting the areas affected at no cost to me. As this was a brand new car, I was nervous about it being painted. However Carbone Collision Center lived up to the high standards I had and did a great job in the end. I wasnt without my car for long and was very satisfied in the service i received. Thanks again Carbone!
I was so impressed with how fast the body work was done. Not only was it done perfectly, beautiful job ,they also cleaned the inside. Im so pleased. Thank you so much!
The team at Carbone Collision Center is terrific! They are always friendly, knowledgeable and committed to making your experience a positive one!
They put a brand new bumper cover on my brand new 2018 kia optima that had flaws and only tightly bolted on one side. Willl not recommend and was very disappointed.
They fixed up my honda crv after we were hit. The car looks and drives like it is brand new. Thank you Carbone Collision center.
Very pleased with the service. A big shout out to Chelsea who was extremely helpful and provided great customer service.
I was very pleased with the service. Mike Hughes was very professional and made the whole experience smooth and efficient.
Excellent service, fantastic staff!! Couldn’t be happier with the quality of work! Highly recommend
The new place is beautiful. Very friendly, professional staff. Fixed my car like new. Even washed and vacuumed my car.
Took me approximately 15min for them to intake me, asked if I needed a loaner, walked with me to address all my concerns. Outstanding performance
They do a great job and keep you posted regularly.
They did a great job on the car except they forgot to realign the windshield wipers! Had to take it to someone else to get that done.
Very professional and their work is great! Their building is beautiful and very up to date! Go here its very worth it and they are very fast of finishing things.
They did a wonderful job in repairing my severely damaged car from a collision with a large deer.
Good service, adequate work, but insurance picked them.
0 stars if I could! Wouldn’t recommend this place to anyone! They are crooks and the work they do is less than stellar! Go to another shop if you can
Went in for quote, and was attended very quickly even though o didn’t have an appointment.
Professional, personable and efficient. All that with a smile. Super clean modern facility.
Mike the service manager very cool
Did a great job on my suv
Top notch work. Highly recommended!
Great work
Awesome! Very Professional and Customer friendly!
Love them
Promised to call me back still waiting 3days.
Nice shop good turn around time and nice work .
Fantastic service and workmanship.
Treated us so well and answered all questions
Only the best in auto body repairs .
A1 shop for all you auto collision repairs.
Great work, excellent service
Easy and quick
About money not customers
Excellent
Total reviews rating 4.1
54 Reviews for Carbone Collision Center 2023:
Review №1
2022-05-20Ive never had a worse experience with any business. I used Carbone Collision because their repairs are guaranteed via my insurance. All my car needed was paint repair on two doors after it had been keyed and scratched. This is a brand new 2021 Nissan rogue which Id purchased in 01/2022. Carbone called me on 05/18/22 to tell me my vehicles paint repair was complete. When I inspected the vehicle I found that theyd left the vehicle filthy inside. Theyd left all sorts of white dusty substance all over the vehicle. The interior is black so you literally cant miss it. An employee looked at the vehicle and agreed that it was supposed to be detailed and the external issues in the paint and so-on was unacceptable.So, we left if for another day for them to clean it. 05/19 rolls around and Im told its complete again. I arrived at the shop after work and upon inspection it was most certainly not cleaned. So that brings us to today, the third day in which Carbone told me this vehicle was completed. Now, the interior is definitely cleaner than it was, but there is discoloration of the steering wheel that wasnt there before, a sizable dent in the detailing that wasnt there before, and thats just the interior (which they again did not fully clean the white substance from).On the outside, nearly every single surface has scratches in it. Im including pictures. Theres dried WHITE paint on my BLACK vehicle in several spots. My brand new car looks like its at least three years old, when its literally brand new off the lot as of 01/22. Im reporting them to my insurance. This was only supposed to be an easy paint repair, and instead my vehicle looks worse now than when it was vandalized!EDIT: I just wanted to give a shout out to Chelsea (hope I spelled it right) who was the only Carbone employee that was helpful and I greatly appreciate her. Other than Chelsea, this is the worst experience and they completely ruined the exterior and interior of my vehicle.
Review №2
2022-02-22I now give this place 5 out of 5 stars. When my vehicle repair was postponed multiple weeks waiting on 1 part, my truck sat with the repair center. Due to the long duration of time that went by without running my engine in the extreme cold, the battery completely died and I had to purchase a new one. I wrote a previous review in which I voiced my issue of having to buy a battery right after picking up my truck and I was asked to reach out to Mike by Carbone. After speaking with Mike he apologized for the issue and offered to pay for the battery. I was very surprised with the amount of care Carbone had for their quality of work and for how their customers feel treated. I would recommend this company to anyone who is in need of repairs.
Review №3
2022-05-11Carbone Collision not only did a great job repairing my car, but they kept me informed every step of the way. The car looked better when I left there, than it did when I first purchased it! Thanks again to Mike and his staff!
Review №4
2022-01-07This place was pretty spectacular. Of all the collision shops Ive ever been to this one is truly set up like a factory which is refreshing given most collision shops are generally smaller and less organized and the larger cookie cutter chains, in my experience, do subpar work and cut too many cornersWhats left to see is the quality of the work thats whats really important. However the intake was uber professional and very efficient and they gave me all the dates and the estimate and pretty much everything I needed to know. Three separate people handled my intake which was impressive. So well see.
Review №5
2022-03-03Carbone Collision was OUTSTANDING! They consistently kept me up to date on everything with my vehicle and did a AMAZING job.
Review №6
2022-04-09If your vehicle needs collision repairs, there is no place better! They are honest, professional and they actually cazre!
Review №7
2021-09-20I waited patiently for my car to be repaired for almost 2 weeks. When I finally received my car, the sideview mirror was not working. It would not adjust for me to see clearly cars coming from behind. The mirror was ordered new and yet warped or distorted. Not one person thought to check to make sure this mirror was working properly before I was told to come get it. They should have been prepared with the necessary parts when I brought my car in initially for an estimate, and they should have made sure that everything was running smoothly and working properly before sending me on my way with my car that I trusted to be safe and functional.
Review №8
2021-09-09Timely repair and extremely friendly people, but the quality of workmanship is lacking. Two attempts to repair very minor damage. I accepted the repair after the second go-round as my husband advised that was the best job this shop could do.
Review №9
2022-03-03The MOST personable, pleasant, knowledgeable and professional employees can be found here!!They helped make a bad situation BETTER during the Whole process of repair!!
Review №10
2021-06-13Pickup was delayed because it took several days for them to find all the damage, but Im glad they did find it all! Chelsea at the front desk is super kind and helpful! They did a great job with the repair and cleaned the vehicle really nicely too