Wheelchair-accessible car park
Yes
CARSTAR Ferber Automotive in Angola
Categories
Location on the map
Angola, Erie County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 716-549-1810
Site: https://www.carstar.com/location...
Site: https://www.carstar.com/location...
Opening hours
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (79)
Customer service was great, Tom & Jordan kept me up-to-date on the status of the repairs. The repairs completed looks great!
Absolutely love the work they do they need made my truck look beautiful again like it came off the car lot the day I bought it they did an amazing job everything went smoothly from insurance company to them getting the parts and making my truck beautiful
Great service especially from Jordan at the front kept me informed of progress and they vaccumed out my front seats and cleaned my floor matts A+
Very easy process to get accident damage repaired. Did everything that was discussed(even detailed my truck), in the time frame discussed. Very pleased.
100% Satisfied. I was involved in an auto accident and this facility was recommended by the insurance company. I have lived in this town for 40 plus years so I am familiar with the business and what they offer but never thought I would need their services. The staff is very knowledgeable and explained what needed to be done to fix my vehicle. They took the time to answer all my questions and put me at ease. They took care of calling the rental car facility so that it was one less thing I had to deal with. Very polite and courteous. Would recommend to anyone that is in need of auto repairs .
My car was in a bad accident where the frame was bent and basically was totaled. The insurance company gave me the run around for a while and then tried to tell me they were going to have the vehicle repaired. Jordan really took care of me and gave me piece of mind through the whole process. I highly recommend them to anyone. They always answer the phone and are very open and helpful every step of the way. I honestly cannot say enough great things about my experience with them.
I worked with Jordan on repair of my 2015 Ford Expedition. I had been in a minor fender bender and was referred to Ferber automotive Carstar by State Farm. It was easy to work with Jordan. He gave me all the information I needed throughout the process and made sure that a car rental was there to meet me at drop off. Good people, professional and great work. I would highly recommend Ferber automotive!!
The customer service was great hands on professional . Tommy and Jordan were fantastic .My car looks great
The car looks better that before. Wonderful job. They were professional, helpful, kept up with progress and just plain nice. I would send any of .my friends there to have work done on their vehicles.
From start to finish we received courteous, professional service. I was dreading the inconvenient process of repairing my vehicle, but they made it so easy! We had absolutely no issues and received regular updates regarding the timeline of repairs. Jordan walked me through any questions or concerns I had and the finished product looks great! We highly recommend their services! Special thank you to Jordan who, right from the beginning, was a pleasure to work with!
Shop was great to work with. Kept me updated every step of the way. Friendly staff made for a get eat experience.
Tom and Jordan at Ferber were truthfully amazing! After getting into an accident with my two children in the car, I was expecting more bad luck to follow but that was not the case! Everything went super smooth, they communicated with me very well and the repairs are beautiful! Getting in and out of my rental car was also an easy process as they set the whole thing up for me! Thanks guys! 10/10 would use again!
Tom, Jordan, and the rest of the team did an outstanding job and were very timely. Excellent work. Thanks guys!
From the initial quote, to the vehicle drop, coordination with the rental car company and insurance company to the quality of the work, CARSTAR Ferber Automotive is first rate. Thanks you to Jordan and the rest of the staff for a job well done!
The collision work was absolutely beautiful. The owner Tom was very courteous and professional and always kept me informed of the progress. He went above And beyond my expectations. I highly recommend this place! And they even cleaned the entire inside of my large van! This is a new review on work they did last week because, unfortunately, someone hit my car again! All the stuff I said above was true again!! My car looks better than when it went there!! Pick them and they are fast and take car of any of the paperwork with insurance companies. You won’t be sorry!! Inside of car was beautifully cleaned again!
Very friendly and efficient shop. Vehicle was brought back to me not only repaired, but the interior was well cleaned, including that new car scent. I know that wont last long, but it does really make a difference.
Great experience! Tom got my truck in and out fast! And when I got it back they detailed the inside of my truck which I’ll be honest was probably more work than the body work I had done ha. I would recommend to anyone that they bring their work to this shop if they need collision repair.
First time customer and will definitely return! Its a very upsetting time when your new vehicle is damaged. Everyone was professional and helpful. I was kept updated and my car looks like brand new. Thank you so much!
Fantastic service and workman ship. Jordan took care of everything start to finish.
They were awesome Jordan was more than great car looks brand new
They professionally repaired some minor, but valuable and visible, damage to my cars exterior.
Due to an accident the truck suffered severe damage. I picked it up and it looked just like new…as if I just picked it up from the show room originally. Great job great people.
This is the only place I would take my daughter’s car. Tom and Justin are amazing. The are so honest and explain repairs the repairs and why they are needed. They also didn’t do repairs that were not required. They cleaned her car inside and out which she appreciated. Thank you!
Really appreciate their attention to detail and keeping me updated on the progress.
I am very pleased with the service and effort put into my car being repaired after being rear ended.
Best car experience I’ve ever had. Extremely professional and just genuinely nice people. They work really quickly with top quality results!
Had some bad damage to my car after hitting a deer. This company was very helpful. Took care of my rental. Was very understanding. Communication was excellent and the repairs were nothing short of excellent
My experience was great, from the quote to the quality of work. My Jeep was done before I expected it to be. Very happy with their work. And they even cleaned my floor mats!!! 😄(which they were in dire need of). I will be referring any one that needs body work to them!
Excellent service! They did great repairs on my vehicle after hitting a deer, looks beautiful I was very pleased with their work.
I had some collision work done and they did an excellent job! Tom was extremely thorough explaining what needed to be done and the work was done perfectly. They had a rental car waiting for me when I dropped my car off and when I picked it up they had even cleaned it inside and out. I would go back here again no question!
Excellent job, kept me informed of the progress and finished faster than expected
Carstar fixed my car quickly and did a great job replacing my bumper after I was hit. They have very nice employees and I would highly reccomend them to anyone who needs work done:)
They were extremely professional from our first contactI am very pleased with the repairs that were made. Every effort was made to get my car back to me ASAP.I would definitely recommend them in the future.Gail Johnson
Carstar did wonderful job with my repair. I was happy to have it back A day earlier than anticipated. When I did pick it up it was all cleaned and smell Wonderful.I would recommend them to anyone.
Friendly wonderful staff, took care of everything made the situation completely stress-free! Would highly highly highly recommend them on top of the fact that the work was impeccable
Great service & friendly people. They made sure my rental car was there when I stopped my car off. The work is fantastic. The bumper looks better than new. I highly recommend Ferber.
Great! Tom Ferber did great work and was very personable and friendly. He was professional and gave my car the star treatment. I am very happy with the work that was done. 😀
I was 400 miles from home when a deer collided with my car on the New York Thruway. While I made it home in a rental, my car did not. I left my car in the care of Tom Ferber and his team at CarStar Ferber Automotive. CarStar was great! They arranged to collect my car from the towing company, quickly got a repair estimate to my insurance company, and completed the repairs without delay. CarStar kept me updated through the entire process, and made getting my car repaired from afar go smoothly and worry-free. Tom came to his shop over the weekend – the time I was available to pick up my car, and even offered to pick me up at the local airport had I chosen to fly back to Angola. The repairs themselves were excellent. The car looks new. The technicians attended to every detail including transferring the Velcro strips for my E-Z Pass to the new windshield. Should I ever again need body work on my car while traveling, I hope to be near CarStar Ferber Automotive.
Better late than never lol. Was well taken care of back in June. Not much to say other than state farm and Tom took care of my vehicle in a very speedy manner, even with COVID. Id definitely pick him again for anything cosmetic.
The staff that helped me were some of the friendliest, most competent people I’ve ever met. I was in the middle of a 15 hour road trip when I found myself in need of a mechanic and it’s safe to say they saved the day.
I’ve brought 2 of my vehicles to them and both experiences were phenomenal. They are great people that do great work.
Excellent and friendly customer service. They provided us with updates throughout the process. We are very pleased with the work.
They did a great job on my truck and I am very happy with it they did more than had to and took very good care of me thank you sir for taking care of me and my truck take care Bernie Jordan
Always do a great job, had a few extra skuffs on the same panel they were working on (not what i came in for) and took the time to buff it out and make it look a little nicer great job!
Very professional , very knowledgeable , friendly staff , wouldnt take my vehicle to anyone else for their kind of work !
This place is greet.I’ve had all my auto body work done here,and they’re simply the best.
Beautiful work on my 17 Escape..looks like new!! Tom explained the process and made a stressful situation run smooth. Big thank you Carstar Ferber Automotive!!
Great place to get that deer dents taken care of!
Great! Went above & beyond. Professional and quickly got the job done for me. Appreciate them, thank you!!
Tom is a great guy. Answered all my questions. Would highly recommend.
Great work! Very high quality. Very professional. Would not go anywhere else.
Wonderful car to repairs, they above and beyond even detailed inside car with out asking no cost...Highly recommend
My car was fixed quick and correct. They did a great job.
Wonderful service. I couldnt be happier with their work. Great job!!!!!.
Awesome job. Quick service. No hassle. Would recommend over and over!!
Jordan was great…
Excellent job repairing and replacing parts and paint job was excellent.
Very professional team Thank you guys!!!
Very kind and helpful. Jordan is the Best!
Excellent family owned business. Highly recommend to all for collision work.
They are above and be on the best guys in the world..
Great service and I was kept in the loop the entire experience.
Excellent four star rating for this auto repair shop
Great service
Always professional and work is always outstanding
Excellent work and service!
Outstanding start to finish
Great service and work ethics
Excellent service 5 stars
Total reviews rating 5
79 Reviews for CARSTAR Ferber Automotive 2023:
Review №1
2022-05-13I was very pleased with the professionalism I received from Jordan when I needed to get my car repaired. The repair service was done expertly and efficiently. My car was repaired a few days before they said it would be completed; which made me very happy! I would recommend them! Great customer service!
Review №2
2022-01-07The service I received at Ferber CarStar was absolutely perfect. Jordan took care of everything, very empathic, knowledgeable and professional. I was so happy when my car was completed ahead of schedule. Even during such a busy crazy COVID-19 time. I would absolutely recommend anyone to go there. And the work on my car was perfect , car looks brand new.
Review №3
2021-12-10I highly recommend this company! They were kind straight forward and friendly. My apologies for not knowing the last name but Jordan was a rock star. Walked me through the process of what needed to happen with my car. They went above and beyond what needed to he done to my car.I am so grateful for them. Thank you very much for fixing my car. If star ratings could go any higher I would give you a 10!! Great job thank you again
Review №4
2022-06-29The shop was clean, in order and welcoming. The gentleman that assisted me were knowledgeable, kind and empathetic to my concerns. All my questions were answered. And what they told would happen actually did happen. I did get the call the night before my appointment. The rental was waiting for me when I arrived. The timeframe was spot on. And the completion of business with them flawless. Huge Thank you.
Review №5
2022-03-04Tom & Jordan were fantastic! I hit a deer and stopped at Ferber on my way home. Jordan immediately took care of me from start to finish. Wonderful communication regarding the process and they detailed my car before I picked it up!
Review №6
2022-05-11This place was amazing. Very personal. On top of things and keep me informed of all time restraints are any issues. They took care of the rental. This has been the best experience I’ve had with a company and so long since Covid I can’t even tell you. A+Right from Jorden calling me and the owner walking me through the whole process. I would highly recommend their service anytime
Review №7
2022-05-09They were so amazing and kept me updated with everything!!!!! Did an amazing job and we could not be happier. They are very friendly and respectful honest people. I would absolutely recommend them to everyone I know.
Review №8
2022-04-11They did a great job and even had my car back earlier than originally expected! Great people and would definitely recommend to anyone needing car body repairs
Review №9
2022-04-15CARSTAR Ferber Auto in Angola, NY did an incredible job restoring my vehicle. They were very thorough in assessing the damage and relentless dealing with my insurance after an exhausting claim. Would highly recommend!
Review №10
2022-06-22Ferber Automotive has been my collision shop for the entirety of my adult life. As usual, the staff was honest, professional and completely accommodating. I was well informed throughout the entire repair process and the work was completed within the timeframe that was initially indicated. I, as always, am completely satisfied with Carstar Ferber Automotive!