Castle Car Service, Inc in Brooklyn
Site: http://castlecarservice.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Always on time. Very clean and modern cars.
Best car service they always on time theyre not expensive and theyre very kind and generous to you and they take you all over the United States no matter where you want to go theyll take you thank you so much for your service God bless
One driver made their own price up which included their tip as well. Smh
Always available! Drivers are very courteous!
We live in Park Slope and have used Castle a few times to go to JFK and LGA. So far, weve had nothing but great experiences. The drivers have been on time, the cars have been clean, and the driving style has been safe and comfortable. The fares have also been totally reasonable - definitely cheaper than an Uber or Lyft.
Great service but some cars is very dirty inside or without air-conditioned. Mustly of middle east drivers they cars is very dirt and smells bad. The Hispanic cars are clean
This company is very unprofessional. They tell you how long the car is going to take and the cars never show up and they dont even give courtesy calls to let you know you just be stuck waiting
Top of the Line Car Service ! Been taking cabs here for a couple years now. Prices are great, drivers are cool & the dispatchers are awesome. Cars arrive quick, youll never wait too long unless its extremely busy which is rarely 💯
Poor service. I was told itd be a 20 minute wait, but after 45 minutes no one came, and when I called back there were no cars available.
Best Driver Car 03. took me to the airport and waited for me for 1 hour and did not charge me waiting time.. Thanks Castle Car service
They arrived late and then over charged me. I will not be repeating their service and definitely wouldnt allow anyone I know to use it either.
I use them many times a week. Great prices, courtesy service. Notification to your cell when they arrive and information on the type of car that will arrive. I have never waited more than 7 min. I have used them for many years.
Castle sucks to me now call them twice both times they said they going to call me when the car is outside the car gets outside I get no call and then I have to wait and wait and wait until they decide to call me back saying that they driver cant make it back
Amazing service! Best price out there! Car was nice and clean. Disbatcher friendly and knowledgable. Driver was professional and navigated traffic with expert finess. We appreciated our drivers willingness to do what it took to get us to work with us to get us to the airport on time and in comfort.
Nice clean car, always on time, respectful driver. Good price
Very reliable service and courtesy. Car #72 was on time and very pleasant. Thank you Castle Car Service for meeting my transportation needs!
Manuel was great assistance to me. Time of arrival was fast and efficient, very professional. I would absolutely recommend their services.
He found the way back to the other side Brooklyn without any problems. Nice quiet ride. I was happy. I would use them again.
Irresponsible, they don’t care about driver or riders. Work for them, they pay you very late time. Team work sucks
Very honest my friend left his phone and they returned it right away 😻💯
This company is way better than uber ,lyft or any other company in this market i recommend using castle car service
Drivers on time, reliable, clear communication from dispatch. great service
Used Castle yesterday taking my mom to doctor. Reasonably priced. On time. Got a text notification. Friendly driver. Will be using them again.
My go to service to get to airports. Flat rates, they will track your flight # and adjust arrival times for you. Its amazing. Also they have a chat system on Allo so you can send them flight info without having to explain it aloud on the phone.Super easy.
Most drivers are more professional then the base. You get a 7 minute waiting time and get a cab to arrive in 47 minutes. I’m disable and shouldn’t or more can’t be standing for any long period of time. They issue is a constant one & you would think an account holder at the base can at least be treated as a regular coustomer.
I like that they now offer non medical transportation. Great service.
Horrible horrible service. I am usually very pleased with this company but I called today for a cab like I usually do and they sent us a minivan which is not a problem, we decided to take advantage of it and put my sons baby stuff (I am pregnant) in the back. The cab driver was very rude and told us we have to pay more for using his space in the back of his car (cab ride was already $25). The same amount of stuff we would of put in a regular car. He said we either pay more or wait for another car to come. So not only did we not request this car but we were treated unfairly because of us having stuff with us. He called his manager and complained and they said if we dont pay more we can get out. When I called the homebase to speak to a manager they hung up on me. Very unprofessional. Treated me very unfairly. I will not use their car service anymore. Will recommend using the cab service up the block from castle called Contential from now on. The amount of money I spent on this cab base and they cant show no consideration or concern or even customer service. Be careful if they send you a van they are trying to rip you off.
I use Castle for my trips anywhere. Now that they have non-emergency medical transportation I take my mother to her physical therapy and medical appointments. They are on time and drivers are very nice to my mother and I. My experience has been great with them.
Good prices, good drivers. They even like my dog!
Person working at 5:30 PM on June 5, 2020 might not be mentally stable to work his position. He continued to scream and yell because he doesnt speak enough english to understand me .. I am currently in another car from a different car service on my way to castle so i can personally see this person so that I may remember who he is . If he is. Ot removed of his position I will take it upon myself too file a formal complaint which will be followed by a visit from my attorney.
Great company! Very friendly and very affordable. Highly recommend!!!
Thank you car 68 for always being polite and driving to where I need to go
These drivers have a tendency to NOT WAIT FOR CUSTOMERS NOT EVEN A MINUTE. But expect us to wait for them more than the time they supposed to get to your location. Numerous times they made me and my family late for work. Most of these drivers don’t know where they’re supposed to go either. If I could rate the -0 I would’ve. This car service is GARBAGE!!!
Not expensive no long wait time can ask prices in advance
Castle Car Service has lots of friendly well manored drivers although they may not always be exactly on time due to busy time frames and traffic in area, they do come! Im in love with the automated text telling me the make of my car and driver information! Their cars are always nicely air conditioned and kept very clean and ready for our use! Thank you castle you truly are the best in park slope!
Very nice and professional, the driver was great.
Good guys, better prices than uber or lyft
Very professional.... Great Car Service
I may give Castle a second chance if I have no other options. Several weeks ago I needed a car to get from Park Slope to Red Hook for a wedding. Since I had a lot going with me, I opted to stop at Castle and find out what their rates are rather than hop on public transportation. The dispatcher at Castle told me $8 to Red Hook. Done, I said!Then I asked about cards, as I had no cash, but the bodega on the corner has an ATM, so I could swing in there really quickly. The dispatcher told me they do take cards in the cars, but theres a $10 minimum. If I add a $2 tip to the $8 fee, is that fine for you? No problem... I was told.Well, the driver dropped me off, and when I handed him my card said, Sorry, no cards. I then informed him that I was told at the office that I could charge $8 on the card, with a $2 tip, and I would be fine. I dont take cards. You have to pay cash. Okay... Im standing at an event space on the water in Red Hook, there are no ATMs anywhere near by. I reiterated that the dispatcher said they take cards, at which point he finally picked up his phone to call back to the dispatcher.After a few minutes, I was told that the dispatcher wasnt answering, that I would just have to pay the $10 in cash. I told the guy (basically) if I had $10 in cash, I wouldve given it to you buy now. Finally he got someone on the phone, took my card and told the person on the other end my credit card information (not comfortable with that at all) and handed me back my card. I had to ask what the charge was and he told me $15 -- his explanation is theres a $5 card fee. I was over a barrel at that point, so I said fine and went about my day.Three days later the charge posted at $17, not $15. Thats nearly double what the ride should have been. Will I give Castle another chance? I cant say never, but it will take an impressive set of circumstances before I try them again.As information, on the way back I used Uber and my total came to $13. Sure, its only $4 less than Castle, but the driver was extremely nice and the service was amazingly simple to use.
I WOULD GIVE U ZERO....YOU ARE PRICE GOUGING...U CHARGED ME $11 TO GET to WORK AND WANTED TO. Charge me $18 to return home...TLC WILL HERE ABOUT THIS
BEST CAR SERVICE IN PARK SLOPE!!!!
Polite but had no idea where I needed to go. I kept giving him the address and he took me right past it. I kept telling him to stay to the right and instead he went right over the polanski bridge anyway. He didnt really understand english and that doesnt matter but he should be able to program his gps when Im giving him the address at least.
Dont do it to yourself
Great service and good prices
Very good service
Good prices, great service.
Nice place with friendly dispatchers
A friend walked in to Castle to take a car to 1st Ave and 38th St, Manhattan on 12/4/14. On the FDR, the driver was hit from behind, she was tossed around the car and in shock. She exited the car, the driver assisted me in hailing a taxi on the busy FDR, (in a rush for me to leave). After settling down, my friend realized she didnt have any information from the driver of either car. She and I called Castle Car Service office, they are refusing to give me any information, they told me call the police and hung up!Extremely poor service, no concern for the customers well being!
Driver #10 is the best and great service!!!!!!!
Great service
Friendly inexpensive service.
Good service
Nice and cool 💪💪💪💪
Always on time.
They had no cars in the area
Support local businesses!!!
Horrible service!
Over priced 👎
Good service
Good service
Excellent
Love it
Ok
Bad service
This service is bad because this base does not give calls to the other bases that are associated with a bad service, they do not use it, everyone pays the base
Marvelous . Good service .. I recommend it to my countrymen. Honduras in particular. Salvador, Nicaragua, etc. Not like the Progress restaurant .. which is located 53 street and forhaminton. I do not recommend it. Especially with the waitress who is at night she is very unfriendly .. better run her off because of her attitude .. Central American friend
A good service
Excelente servicio
Servicio excelte buenos precios les recomiendo.
Total reviews rating 3.8
79 Reviews for Castle Car Service, Inc 2023:
Review №1
2022-06-15Castel Car Service is by far the most dependable and professional car service in Brooklyn. The dispatchers are very courteous and helpful. I have been using Castel/Castillo for three years now. The drivers are extremely helpful and accommodating. All year round they provide great service. When going to the airports including White plains, JFK, LaGuardia, and all travel needs. The business is impeccable and I am grateful to have them. A trusted business for my family’s transportation needs. Very satisfied with their safe service.
Review №2
2022-04-19This is a terrific service! Drivers are courteous and experienced. They made my trip to Brooklyn smooth and safe. I highly recommend giving them a call!
Review №3
2022-06-08Driver Angelo Cayambe found and returned my pocketbook...with my whole life still in it!!!! I will use Castle car forever....p.s.great driving and fast pickup always too!
Review №4
2022-06-16They came on time and took us where we needed to go. The driver was polite and the car was clean.
Review №5
2022-05-21By far the least expensive and also consistent way to get a ride to the airport
Review №6
2021-07-25The cans come fast most of the time but they all the drivers like to make up their own prices, so make sure you get the price from the base. Also lost my card in one cab from here and they charged $200, the fraud department got involved and Castle gave it back to me after I sho×d proof from the text they send youIf you need a can try others before this company. Use only when absolutely necessary
Review №7
2022-05-31They texted me saying the color and make of the car that was supposed to pick me up and I guy in a silver car with dark tinted windows and with Delaware license plate showed up and asked me if I was getting in and I said no and I called them back to let them know and they sent the right car to pick me up and he was rude and I explained but its not like he cared its all about the money and not about the clients safety
Review №8
2022-03-05They take my daughter to school in the morning I have no complaints Big Ups
Review №9
2021-03-19The best car service company in Brooklyn. Best prices and quality service. Dispatch and drivers are always professional and will go the extra mile. (no pun intended). cars are clean and drivers are well masked at all times.
Review №10
2022-07-05Great car service ,comes on time !