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CB2 in New York
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New York, New York County, New York, US
Payments
Phone: +1 212-219-1454
Site: https://www.cb2.com/stores/soho/...
Related: furniture store closing
Site: https://www.cb2.com/stores/soho/...
Related: furniture store closing
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–7PM
Comments (181)
Beautifully Spirited Staff, Quality Merchandise and a Zen like Atmosphere.
Phenomenal customer service - specifically working with Paulette (designer) and Sebastian (store manager). Together, they both helped me re-furnish my new home. Strongly recommend working with Paulette from the design services department. Shes a very talented, creative designer who helped me figure everything out - bedroom, living room, dining, entryway. I quickly could tell she was a legit designer vs. other stores I tried working with (Design w/in Reach + Room and Board mainly). CB2s virtual room design tech also far exceeds that of other places - it includes 2D and 3D models so you can see how everything will look before moving in. Their tech/platform (to view the floorplan evolve into 2D and 3D furnished renders) is more advanced than their competitors.Couple the above with Sebastians great management of helping us figure out what can be shipped sooner vs. later, etc - they both took whats usually a very stressful experience and made it easy. I cant speak highly enough about how well the process went and how much they helped me.
This is the floor light I received from them. Unfortunately no quality control. Sad!
Very helpful staff. This location has most of the items features in the catalog on the floor and theres easy access in the back to pick up items and load into a car or taxi on Mercer Street.
Love the stuff at cb2. Went to the soho store to pick up an online order in my car (product is big and heavy), followed the email directions to text or call once arrived, but when I arrived, no one answered my text and there was nowhere to park while I waited. Had to drive around. Then tried calling the store and the woman who picked up sounded completely uninterested and also wasn’t very clear as to whether someone was going to bring out my product or if I needed to come into the store (which didn’t really make any sense given the size of the product). Anyway, the guys working outside were very nice and helpful and they ended up bringing my item out and putting in the trunk for me. Suggestion is that they should reserve 1-2 parking spots for online order pickup so customers don’t have to stress about traffic building up behind them or circling around the block several times.
I purchased the Odessa Table. Very High end and lovely in my house. The staff though are very kind and nice. I was just standing there until a staff popped up asking if I needed help. The ambiance of the space along with how you are treated there is an experience that someone fancy would definitely Fancy. I will be coming back for more accessories...Hugs to CB2 staff.
Modern furniture which isnt wild on price. The promotions can be very good. I love the beef and dresser purchased.
My experience was wonderful. The gentleman assisting me with my transactions and questions was Ruben. What a great person to have working at the Soho location. He is knowledgeable and absolutely lovely. My very brief interaction with the rest of the store team leads me to believe that theyre just as wonderful as Ruben. You must visit!!!
Love this store nice variety of furniture
Walked in for pick up. Fast service! Love the ambiance and decor. Awesome customer service for sure.
What a great experience. My girlfriend and i walked in and were helped out by Beau. Not only is their showroom clean and beautiful the staff couldn’t have been more helpful. Beau spent so much time helping us with the look we were after and then added in a few odds and ends that made everything come together. 🙏🏼 🙏🏼🙏🏼🙏🏼 11/10
The worst staff I’ve ever met. We discussed to buy some furniture. It was 6:50 pm and one of person from store came to us and disrespectful requested to leave the store because they are closed. I highly recommend you to learn all your staff a good and polite customer service.So disappointed.
Beautiful furniture store with lots of great options. Prices aren’t too expensive and the quality is pretty high.
Ive been a huge fan of this store for over a decade now. Its a beautiful store, with a very relaxed atmosphere, and great stuff. Everything Ive bought there has been wonderful. I especially love their go-kart desk. Their furniture is sturdy, well designed, and comfortable. I love their accessories, especially their pillows, barware, and art work. They have unique storage ideas as well. Service is always excellent and their sales people are very knowledgeable.
Back ordered an item online. Got an email saying that it was available for pick up. Got to the store and only half the order was there, was told the other half of the item would be available 6 weeks from today. Not a major problem as I quite liked the shade but the staff were rude as hell, especially Ann Marian. Perhaps I would’ve waited but I just wanted to get out of there with my money. It’s a shame, your products look nice and from what I’ve experienced are durable (hence you get two stars) but your staff in this store aren’t warm or helpful.
I wanted to buy up the whole store. My favorite was the Mongolian fur covered chair, but the sofa back bed was also fantastic. I love this place!
We had an amazing experience. Jenny was wonderful and gave us great prices. Its such a hidden little gem. Good affordable mattresses and great furniture made to order and not astronomical pricing. Loved it.
Great products and fantastic service!
I bought a whole living room set from CB2 years ago and I still love the design. The materials are durable, it has not sinked and ripped. I love my living room, so many good memories.
Not the experience that I expected. Knowing CB2 from their website, and having ordered a few items from it, I thought visiting a store may be in appropriate - items of interest were a reclining arm chair and a large area rug. I went on a weekend and was disappointed with the store, the service and the selection. The store is small, and packed full of items such that moving through the store was more like an exercise in the trapeze arts than shopping. There was an insufficient complement of staff members, thus the service was non-existent. The entire experience has created a negative perception of CB2.
Disappointed with customer service. We want to buy the Parker storage bed and called ahead of time to the soho location to ask if they have it on display. A women answered and put us on hold to check if they have it on display and she told us they do. We also confirmed with the website to make sure that it really is on display, and the site said it was. We planned child care, came all the way from NJ and after all, once we got to the store they told us they do not have the Parker bed frame on display and the designer will be in tomorrow to take it out of the box and set it up for display. Ugh- so upsetting! Coming from NJ and paying for childcare, and nobody even had the decency to apologize for the confusion. Because of this experience, we don’t even want to buy anything from CB2
Place revamped. Discounted items should be displayed on one side. American made products should also receieve prominence.On the whole, a pleasant experience.
Unacceptably rude staff member. I quote: If you want to buy this couch, we will wrap it up for you. Otherwise, the store is closed. While it was at least 5-6 other customers in the store still roaming around. And it wasnt even 7pm.
AWFUL customer service - I called their customer service multiple times because they forgot to send the COI info to my building. Whats even worse is that they left my sofa at the warehouse on the day of delivery. I waited for a day and no one ever contacted me until I called their customer service and waited on the line for 1 hour.
It was a good experience. Insanely helpful staff. Limited amount if content but suffice for the space at the store.
I am pretty much obsessed with this store. Bright colors, bold patterns and high quality furniture at a decent price. You can always find something clever and fun for your home in this store. Always fun to walk around and get inspired by their designs.
Working with this company has been awful. The customer service reps are not just rude but mean. After a delivery mishap, they made no effort to deliver it in following days. When trying to reschedule a drop off time they would not call back. Reps lack any practical business sense and were quick to blame me rather than simply find a solution. Just poor business and I would say if you want your product actually shipped, find a different business
CB2 offers furniture with great design at affordable prices. Better quality than West Elm. Most of their stuff are fun and chic but still classy. I own quite a few pieces of furniture from here and pretty happy with them so far.
Large store with a good selection of furniture, however it is missing many of the newer pieces that are available on the website.The staff are inattentive and unhelpful. There were more staff than customers when I was in the store, yet no one offered me assistance the entire time.Would recommend shopping in the uptown store or online. Give this store a miss.
I love this store so much !The service here is great and the merch is top notch.It’s real classy in here y’all. Get into the lux home decor honey !!!
On this particular visit my partner and I wanted to add a set of bar stools to an order we placed earlier that afternoon. Of course we got the new girl who didnt know how to do that which is totally fine she was actually super helpful just not yet fully trained. It was the manager on duty that needs the feed back. The manager was helping her add the chairs to our order but had to keep stepping away at times to help other employees (according to him). Thats fine I understand. But he left us on 3 different occasions and it took well over 30 minutes to place the order. At one point I had to physically leave the register area and go track him down. He was just chit chatting with another employee about weekend plans. I finally got him to come over and finish the transaction. Im not sure Ill be visiting this store again and will probably order online.
This store has the cutest, modern stuff for your apartment. Prices are fair and even a better deal if you find things on sale. The functionality of their stuff is great for small spaces and they also deliver for an additional fee.
I had fun shopping for furniture pieces. Because they have lots of great pieces that are my style and cool services
Bought a couch and it said 3 week delivery time. Then they pushed it to 2 months. After waiting 2 months, the delivery date is now pushed another 2 months. 4.5 months for a couch? A Tesla only takes 2-3 months to make. What a joke.
This place does not stand behind their furniture, and they have a real attitude problem to go with their low quality garbage theyd like you to think is good quality at a reasonable price (it isnt). Dylan table -- looks decent, scratches way too easily. Chelsea outdoor bench -- looks good, but started rusting in under a year. Peekaboo acrylic table -- looked great at first, but its now scratched and full of swirl marks despite being well cared for. Low oat dresser, love the look and finish but the drawers are weighted too heavily to the front such that they dont stay closed. See the trend? Yes, their stuff looks good online, but dont expect it to last or function long term. Youll also want to be aware of their peculiar return policy. Youd think an online retailer of furniture would have an excellent return policy, but think again. CB2s return policy? They will provide you an appropriate refund. Guess who decides what appropriate means? My last purchase ever from this place was their club chair. Great looking design, but the lemongrass yellow fabric we got gets permanently stained if you even look at it the wrong way. For the first time I tried to return something to this place, and let me tell you, thats when you can really expect the condescending attitude to begin. I was talked down to as though Ive never owned a piece of furniture in my life and I must be an idiot to think you can get plain clean water on fabric and it wont permanently discolor the fabric (you read that right). I was informed of what they thought was an appropriate refund in my case, which included a significant restocking fee.
We bought some stuff for Labor Day sale(15%) including 4 plates, and since they were holding the plates back of the counter we asked the associate to put them in.Then he charged only 2 plates and forgot to put any plates in the paper bag and we had to come back all the way to CB2 the next day to get them.Plus the pillow cover we bought was damaged so we had to exchange that as well.Then the real problem started. The associate “JAVEY B”.I walked in with receipt in my hand and the first thing he said to me was “what are you doing” with a very rude tone.I explained situation and he charged 2 more plates and gave me 4 plates, and a new pillow cover.Everything seemed fine and he was being nice until I found out that he didn’t apply the Labor Day discount to the 2 platesAnd “returned” the pillow cover and charged for a new pillow cover without discount applied.I asked why none of the plates and pillow cover had discount applied and he said because I don’t have promo code. I didn’t know you needed to have promo code but luckily I had it in my email so asked him to apply. His attitude came back and was being mean again from this moment.Why would I come all the way here to pick up the plates they forgot to put in and exchange damaged product only to be charged more?Eventually a female associate came and helped to figure out.She was nice but forgot to apply the code to one of the product so I got less money back but I didn’t want to argue anymore so just left.It wasn’t my fault that they made a mistake and made me come back all the way back to the store. I don’t deserve to be treated like that, it wasn’t like I was asking for something I didn’t pay for. Very sad and disappointed.
Horrible location. No prices on half of the store and the associates are too busy speaking with their friends to assist customers. We bought glasses and they stacked them before wrapping. Once we got home (a few blocks away) half of the glasses were stuck together or shattered. Ridiculous.
Beautiful inexpensive furniture but waited forever for a sectional. If you need to speak to someone on the phone dont bother. They dont pick up during business hours. When I went to the store the staff ignored my complaint (clearly not their problem).Youre better off buying CB2 online, then you can avoid the bad customer service.
An average home goods store experience . The staff is a little too hands off unless you look the part. I believe they offer free delivery so you should shop at another CB2 location or online for a better experience.
Beware of ordering any home furniture from CB2. Our sectional was ordered in early April, with an ETA of Mid June. They did not have it available till June 28th, at which point they delivered only half of the couch (yes half) - they rescheduled delivery of the missing piece for July 2 and then managed to once again bring the wrong half (the half I already have). All through this process, the store blames the warehouse and the warehouse refuses to talk to you. Truly disappointing experience from what isnt exactly a discount brand. Run dont walk if you are thinking of ordering here. I still do not have a complete couch..Update: now the ETA for the missing piece is end of July. Needless to say, I have asked for a full refund. Again, order here only if you dont mind waiting 3 months and getting half of your order
Awesome little shop with style. This is the more affordable and younger counterpart to Crate and Barrel. Great location in Soho next to Muji and Pearl River. Between the three, youd find what you need to stock up and decorate your apartment. Very city-like. Good prices too.
I used to love this location. Unfortunately I had a bad experience with a manager named Yusef. I wont be going back. Additionally most of the associates there dont seem well versed in customer satisfaction and come across as distracted / uninterested. Ive only worked with one individual Jonette (one out of probably 20 employees there) who gave exceptional service. Shes the only reason this gets a star from me.
CB2 is a happy place for me. I enjoy that its the funky modern spawn of Crate and Barrel. Everything here seems so much more alive for the modern home decorators. You cant help but to walk in here and be drawn to something. Ive never walked out of here empty handed. The quality of furniture and home accessories is great and the price is excellent which doesnt hurt. They also do some artist collaborations which is always nice.
Great place for apartment furniture shopping. Expensive delivery charges, but they provide assembly. Solid quality, contemporary designs, and reasonable price.
The sales associate was being very rude on the phone and told me that i shouldn’t call CB2 to ask the delivery COI information. We have the furniture deliver today and no COI sent to the building yet even though it clearly says COI needed on my order confirmation and I have also called the day before to confirm with CB2 that they’ll send it. I understand things may go wrong in this busy world, but being very rude over the phone and tried to blame the customer isn’t a professional way to resolve issues.
I ordered a floor light 4 weeks ago and still have not received it. The store sales associates dont have a clue and Create and Barrel customer service cant help CB2 customers with store orders. First andlast time going there.
Had a great experience with Stephanie N at the Mercer counter. She assisted me with all my needs and when I had a question, manager Jon-Erik came to my assistance and was extremely helpful. Thanks for such great customer service cb2!
Great place to shop for furniture and other decorative house stuff. Prices are actually quite reasonable. Wish it was a bit more spacious.They were doing construction, so hopefully they are expanding.
Unique and modern furniture for pretty good prices. Purchased my first bedroom set from here. The associate who helped me was generous and informative.
Good Bargains for the small apartments in NYC. Selections are limited and you have to be a good editor to sift through what is a lot of cheap Pier 1 import type stuff. Occasionally there is a piece here and there worth buying. Worth checking out.
Nice store. Plenty of collections to look at to get a feeling of the different styles they offer. The staff are helpful when you grab them and they dont bother you unless you come to them.
Very unique pieces
Just when you feel like its bigger than you think, the place feels smaller. Just when you think somethings pretty, you also start losing interest. If you want to go home with something, impulse buy or have laser sharp objectives.
Crate & Barrels less expensive sister. Furniture here is priced more reasonably and patterns on linens tend to have brighter and bolder patterns. Love that the SoHo location is several blocks down Broadway from C&B - perfect for comparison shopping.
I know this place is supposed to be a less-expensive version of C&B, but the furniture is still quite pricy! Much smaller than Crate & Barrel, but theres still a lot of fun home items to be found. They have a really great selection of pillows, and other knick knackeries that you never knew you needed.
Arrived after close (its NYC, things happen!) to pick up a prepaid item, and though they were in no way obligated, the staff was kind enough to open the door for me to obtain my purchase. Great service.
Utterly useless. Two months ago, I made an order, only part of which ever arrived. Repeated attempts to get some form of customer service have failed, leaving me with half a product no alternative but to notify my credit card issuer of a fraudulent transaction. Use these guys at your peril. As one last plea to CB2, my order number is 133182560 - please do me a favour and help!
If you want something that is over 200 dollars here, prepare to pay a freight shipping fee or drive to cranberry new jersey to pick it up from there warehouse (its an hour away, with tolls!) They dont even carry smaller items in stock if they are over 200 dollars. Very, very disappointing!
Steven is excellent. I would highly recommend working with him as he is the ONLY person my wife and I will work with!
Nice salespeople and decent selection readily available in store (slightly better than the east side)
I love this store online. Store has a limited selection of its merchandise. Staff isnt the friendliest bunch but they are helpful when asked.
Simply amazing. From customer service to the quality of products to the store appearance. They even recycled my empty soda bottle for me :)Highly recommend.
Like West Elm in looks and quality but much cheaper. This is a great alternative if your looking for something a bit better than IKEA, but cheaper than a furniture boutique.
What’s the point of putting items in display when you have negative inventory (what does that even mean?!) and are in back order until late December ? Terrible customer experience and terribly made items.
Nice store and showroom with friendly staff, but theyre missing the new and interesting things from the website we came to see in person.
Was ignored by the staff the entire time I was in the store. When I finally found a staffer standing around he acted like he couldn’t be asked when I approached him with a question.
Great floor layout but unhelpful staff
Bil was maybe the most helpful salesman Ive ever spoken to in any capacity.
I had 2 awesome experiences with Customer Service. They were very friendly and helpful and got things done right away! Thanks for a rare but wonderful customer experience!
This store is pretty small. If you want to see particular kinds of furniture, better go to the CB2 near Lexington Av
Great with returns. Can look up stock at crate and barrel too. Great great store. Overpriced but hey.
We bought our current couch here on Black Friday. Great sale, wasnt crazy crowded and the service was very personable and helpful.
Small store, but really helpful and friendly staff. They even put a little handle on a box to make it easier to carry.
Manager Amanda saves the day every time! So helpful. I will come back here whenever I need something for the house!
The showroom is big and have many interesting items. Staff are helpful and the delivery was quick and seamless.
Ive shopped with CB2 before, but this location never picks up the phone for orders. Ive waited over 15 minutes, on multiple occasions, with no answer. Terrible customer service.
Love getting items for my home from here, also enjoying the shop online and pick up in store option
Store refuses to answer phone. Courier never arrived to deliver items and i cant get in touch with anyone to find out the status.
CB2 is fine online but they need to work on their in store game. The customer service was completely absent.
Good selection of items, definitely cheeper than other stores of its kind
They have nice merchandise wirh good quality to decorate a city apt with. They are also cheaper than CRATE Nd Barrel
Terrible customer service in Soho store. Tried emailing instead to place an order and they stopped answering me mid order.
Whether you like the goods is subjective. But is a nice store, you can experience the goods in live able areas, and the staff is always helpful.
Curbside pickup is terrible no one answers the phone. I was hoping this would be an easy process because I’m in the car with my newborn
Lovely furniture and accessories.Was fortunate to attend Betty Who concert, treated so well by all involved.
Always the best service here.
I love their designs, they are very contemporary modern.
I come here occasionally for their social club events and have always had a nice time.
Clean modern looking furniture, has all their online items in store
A little small store, but kind staff helped me to get what I wanted.
What can I say, I live CB2. They are a great selection, it’s a good quality for the price, it’s rather contemporary/modern
This location is terrible, every time i try to call in the line disconnects or get hung up on. I like the upper east side location way better.
Good customer service. Wish the showroom was bigger
My favorite furniture and decor store in NYC. Great collections and affordable prices.
Great selection of house hold goods at very reasonable prices which isnt easy to find in that Neighborhood!
Younger feel than their cousin Crate & Barrel, more suitable for small apartments.
Beautiful furniture...lovely ornaments and call the accoutrements for the home..love it
Friendly staff. Nice experience.
Great store with lots of furniture and style ideas.
Great products. Love visiting when Im around the area.
This location is quite small and doesn’t have all of the CB2 catalog in terms of lighting and furniture.
GREAT! Nicco was incredibly helpful and got me what I needed quickly and politely! Thank You!
Love the furniture here. Very friendly store.
The modern contemporary furniture and bedlinen.. Could enjoy shopping here
Excellent design options. Good prices and friendly staff
Simple and easy semi-modern affordable furniture store.
Very nice furniture and accessories store
The CB2 with the kindest staff. Some furniture could be better finished.
Great service wide selection of items available ranging from moderate to expensive taste in pricing.
It has a great selection at various price points.
Nice furniture and accessories for the home at reasonable prices.
Love it but over price.not for middle class
Surprisingly good selection in store, and great service
Great furniture - pleasant sales people
Like this shop! Everyone’s so nice 👍
I wish they had a way to get discontinued items or to direct me to how to find them.
Fun store to wander through and look for home furnishings.
Large selection and dive stuff is super cheap.
This place has everything you need and the service is extremely attentive
Good customer service. Unique finds.
Great to see things in person before buying
Unlike crate and barrel doesnt make you want to kill yourself over the despair of your suburban existence.
Great place to buy quality furniture
Helpful staff. Nice furniture.
Conveniently located, clean environment, friendly staff.
A very great place with lot of stuffTeam are very helpful
Beautiful furniture, helpful staff!
Cool stuff but very expensive.
Not alot of variety, still pricy.
Unique furniture, and helpful staff.
Great design with affordable price.
Super cute! Lots of options
You can check the detail directly.
Ruben, hes the man! very helpful.
Nice staff. Nice table were
Nice design, big space
Amazing Home decor store
Very helpful and nice staff.
Amazing Home decor store
Staff are not very pleasant here
Amazing household items!
Very cosi easy to shop
If you have question they will answer it
Good interior items.
Nice inexpensive pieces
Ruben was very helpful.
Good modern sleek lines.
Wish they have more options
Great service
Hard to get someone to help you
Nice design shop
Staff not that knowledgeable
The worst
Nice selection
Meh, no biggie.
GREAT SELECTION
Nice stuff
Great quality!!
I died and went to heaven...I mean CB2!
Nice store
Beatiful store!
Nothing special
Good designGood priceCurrent design trends.Excellent place to furnish your house. The online store is also very good.It has thousands of accessories perfect for decorating giving good quality budgets
Superb store with beautiful furniture, there is a wide choice.For the kitchen, the living room, the bedroom.It goes from big furniture to accessories.The service is good.
There were too many people on weekends. I went to buy a plate, but there were not many kinds of things to think about, so I was a bit disappointed, but it was not much time to visit.
CB2 furniture style color contrast is obvious, it is more vivid and dazzling, the price is not too expensive, the quality is also good, the general public can still afford it.
I love this place with very decorative design and decoration items for the house !!! I love to travel every corner.
Central.Rich in creativity. Cheap. Worth visiting for lovers of detail. Good welcome.
Excellent designs, I loved them
Very high prices
The best in outlet!
Total reviews rating 4.2
181 Reviews for CB2 2023:
Review №1
2022-07-19Horrible customer service. Everytime I call regarding to my order inquiry. They always put me on hold first pretend they are checking and then hang up my call without calling me back. I love CB2 products but with sales associates like them, i wouldnt want to spend my money at the store!!!
Review №2
2019-12-08Very broad selection of products to test everything before purchasing. From small Items like candles, cutlery and ornaments to couches and beds - this store has a lot.It could have been a bit bigger, but there’s enough space to browse around. A lot of the furniture is also made in the US.Staff is very friendly!
Review №3
2020-01-21Great experience. Nice layout. Helpful staff members. Some decorative items including furniture seems a bit over my budget but the quality might seem to justify it.
Review №4
2018-07-01Great example of the truly designer furniture. The best is when they make the floor samples sales. Rare but you can find super sales of 60% for the floor samples.
Review №5
2022-04-04I used to work a block away. Once in a while I would bring my work whiskey down and into the store to shop around (it was not disguised, it would always be a water glass/heavy pour). Never did anyone question me. 5 stars for allowing it.
Review №6
2022-07-10Great place to buy furniture. Good prices!! 100% recommended it.
Review №7
2019-10-08Great furniture but nothing in the store is actually for sale. Its more of a showroom. You can order the furniture and then it comes a couple weeks later.
Review №8
2022-08-15Ruben was so so helpful! Great time buying a new couch
Review №9
2021-12-21Worst customer service ever. We called CB2 directly and we were told they were open until 9PM due to holiday hours so my wife and I drove about 2 hours to get there before 9PM to make sure we liked the item we saw online before purchasing it. We get to the store at 8:30 and they told us we can’t come in because holiday hours didn’t start yet. I am very disappointed in the service that this store had and would not recommend it to anyone we just wanted to walk in see one piece and go on with our night but they did not allow us and told us that the “special holiday” hours don’t start for another 2 days meanwhile headquarters told us that they will be open until 9PM and it is posted all over their website as well as on Google that they will be open until 9PM. I would not go to this store and management should look into why the employees are not letting customers in.
Review №10
2021-10-24Poor customer service! They make you feel like they are doing you a favor by selling you their products. Good for them they have nice products, but if youre not buying a sofa, do yourself a favor and get what you like online.