In-store shopping
Yes
T-Mobile in Bay Shore
Categories
Location on the map
Bay Shore, Suffolk County, New York, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 631-206-3727
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
T-Mobile in other cities:
Comments (199)
My service technician Josh was absolutely amazing. He got my situation handled so fast after dealing with the run around on the phone for over a week. So appreciative!
Do NOT go here. Probably the most unhelpful store Ive been in. There are like 10 employees on the floor and half of them are doing nothing, taking personal phone calls or goofing off while there are many people waiting to be helped. The workers arent even trained properly and it took about 3 hours to get a phone for absolutely no reason. Stay away from Roslyn and this T-mobile as a whole.
I came in with no answers to why certain apps on my phone weren’t working, I went to the apple store and they did so much for me but couldn’t find an answer. I then went to the T-moble store in the SmithHaven Mall and they instantly turned me away blaming it on my phone and apple, but my phone is brand new. Once I walked in to this store and was directed to the tech guys, Jason quickly figured out what was wrong and was able to fix it within minutes. I am very grateful!
Josh did the repair on my daughter iPhone 11 Although we bumped into minor issues he was able to complete the repair. Easy process quick repair excellent service Thank You.
This Location is Absolutely Amazing it is the only location I go through. Jason was absolutely the greatest to work with he helped me understand everything going on and making sure all was corrected and we got everything done reasonably and quickly. This location will be the one I continue to go to.
Noah has been very helpful in teaching me how to use my iPhone. He is very knowledgeable, professional and respectful. Thank you Noah.
I came into the TMobile store in Bayshore to get the Samsung Galaxy a32 and was approched by Nitin one of the mobile experts here at this location,he was extremely helpful and had offered me a great deal on adding a line to my account,also he had informed me about the new TMobile home internet service and its perks available as the service I currently have is a bit spotty so I figured I would give it a try and the deal I was offered from Nitin was exceptional and professional. I will make this store my go to location for all my TMobile needs!!
Roslyn was extremely helpful; kind and considerate towards my every need. Speedy and patient with me the customer, highly recommend to ask for her directly
I had an issue with my phone and the tech manager Jason C. was very helpful in taking care of that issue, and making sure that it was working properly before I left the store.
Jason and Roslyn were absolutely amazing! Best customer service in any T-Mobile I have ever been too.
The Assurant Tech Manager Jason at this location was very personable and with a few questions he solve my problem. Im was very please the service!!!Great job Jason!!!!
Josh was extremely helpful, knowledgeable and accommodating in the process of fixing my phone. Very happy to discover such a close location to home for such a service
Absolutely wonderful service today with Nitin and Matthew helping me together. I was a walk in and figured I would be getting on a list but I was helped right away. Kind and professional
I was super frustrated when I came in however the only reason why Im staying with t-mobile is because of Roslyns patience. Is super professional patient and understanding
Came to the T-Monule store with a friend and got the most amazing service from Nitin and am impressed with his knowledge of the phones , the products and customer service skills where very professional,, 4sfw
Rob handle my claim and was a true professional at his job, will be greatly appreciate it you take this under consideration and reward him, Thanks a satisfied customer..
Sam, the mobile expert, took the time to address my every question and make sure as the customer I walked out happy. Professional and polite.
Josh was awsome! He guided me through the insurance filing when the phone could not be repaired. You should visit this store.
Great personal. Waited a very short time to get service. Greeted as we walk through the door.
Had a great experience walked in got help froman employee named vick, very nice environment it my store of choice now
What a bunch of crooks. They basically lie to your face about what you are getting, and then when the bill comes, it is a whole different story. And talking to the T-Mobile customer service representatives is even worse if you call the main number. This company is the worst. I had Sprint for 8 years and never had a problem.
Martin helped me and my mother switch from Verizon. His service was extraordinary, he help us transfer everything from one phone to the next and made the process simple, especially for my mom. He was very patient with her, and would recommend him to anybody. I will be making sure to send my friends and family to see him
Harly and Serap gave me the best service ever, I highly recommend everyone to come to them t-Mobile store on Sunrise highway.
Josh was very helpful in assisting me in the process of fixing my IPhone 12 Pro Max. Thank you Josh!
Awesome customer service! Fast and easy and highly recommend! The process was painless which is such a relief! Thank you guys
ROSYLN WAS AMAZING TOOK THE STRESS OF GETTING A NEW PHONE AWAY WITH EASE, SHE WAS VERY HELPFUL AND PATIENT! IF YALL COME TO TMOBILE/ SPRINT YOULL BE IN GOOD HANDS WITH HER! THANK YOU FOR EVERYTHING
Nick was a pleasure to work. Very knowledgeable and he made it very easy to get a new phone.
Jason was very thorough he got my pictures back at least I highly recommend him
Roslyn was very helpful and extremely patient with me her customer servince skills are unmatched.
Was extremely happy with Nicholas at the Bayshore TMobile. He explained and answered all my questions. Pleasure to deal with
Josh the IT guy did a good job with the customer service and I was very pleased with everything.
Great service came for a repair and cant say it enough thanks Mercy for the service fast and friendly
Jason was a great help he transferred everything on my phone thank you so much great team
Saurabh / Sam at this location was SO incredibly helpful and accommodating to my situation. I walked in panicked and with a time constraint and he went above and beyond to help me get a new phone before I had to go back to work. Truly could not have asked for better service. Thank you again!!!!!!
Martin was an excellent sales person and had a great experience shopping at this store
Noah was great,very patientbwith me,best experience at a phone store ever.
Nick is bomb he fixed our phone in record time! Very personable and professional!
Just visited this store sam is the best person, i wish him best if luck and he should be a manger of that store best of luck buddy !
Josh did an amazing job... service was a quick in and out
Jason was very helpful and informative we will definitely come back .. i highly recommend jason.
Kevin who works at the bayshore location was extremely rude and brushed me off when I asked about my phone getting fixed and I have insurance. He acted like it was another to ask him a simple question, why is he in customer service if he acts like the customer are annoying crazy.
Nitin was extremely helpful and knowledgeable with my new purchase. Going from an Android to an IPhone was a drastic difference and he made sure to walk me through the process. This location is by far better than any other in the Deer Park and Bayshore area.All members greet guest at the door putting your name on a list and not have you wonder what is the procedure. I love how well organized, friendly, and professional all staff members are.
I had went in to get an upgrade on leasing a new phone. Tyrese and Noah were extremely helpful and knowledgeable! They answered all of my questions and helped my boyfriend with financing a new one. Thank you guys!!! Best T- mobile I’ve been to.
Up until roslyn it sucked now im happy
My service guy was awesome, very helpful and quick …
Very good service fast and reliable thank you Kevin excellent service.
Thanks Martin and Vick for awesome and amazing support!!! thank you!!! i recommend asking for them!
The customer service was great. so respectful and nice
I normally never do reviews but this store’s customer service is horrible. They seem to not take care of customers as they come in. They are answering their personal phones which u see clearly or they get on the phones at the store helping customers who have called in after u been waiting there for 30 minutes. They take More than 30 minutes average it seems like with every customer. They made me realize I wanted to leave Sprint/T-Mobile. Going through Apple where you get way better customer service on the phone as well in person. Save your self time and frustration. Don’t go there!!!!
Sam is a great guy, help me with phone God bless you
Roslyn was wonderful, very knowledgeable and friendly. Highly recommend
Manager of this store is very helpful and patience . Thank you so much.
Luis de leon was great he provide The best experience 😬😬
Customer service was excellent I didnt expect them to be so good and with sprint merging into t mobile they gave me plenty of answers to be happy about. Now why is people still with Verizon they continue to overcharge people and dont look to helping anyone with there plans. Join team T Mobile
The best ever thanks to Roslyn make her the Boss
Great service and help especially from Martian and Nicholas! Great guys!!!!
My salesperson Nitin and Manager Turkish girl Serap Rocks
Great place to get a phone, tablet, etc. The employees definitely help you and very professional. Service is quick if you need any repairs done. Brian, the tech who assisted my wife and I should be commended for his work. Give him employee of the month and a raise. 🙂
Great attention to help out to solve your device issues!!
Jason was great he helped me out with my problem.
Sergio is the homie he didnt rip me off
Very nice staff but when I was there last night there was no store manager anywhere to be seen and considering this is a corporate location that is not cool! I went in for technical support and that was all fine.
DO NOT GO TO THIS T MOBILE! They say 10 mins and 30 mins later they say 5 more minutes. All this after 2 hours!!! If I could have left negative stars I would have! Theres no where to sit. Employees are helping 3+ customers at a time, and they move slower than molasses! I am never EVER coming back to this location and I will tell my family and friends to do the same!
I love going there. They do it all. And making an appointment is very easy so I can get right to the service as soon as I get there. No need to wait longer than I have to.the workers are always friendly and asking me what I need help with and directing me with where I need to go and what I need to do. Whether its anything minor or anything major, this is my go-to store.
Was easily able to find a parking spot, the staff was very pleasant and was able to guide me to the product I needed. My questions were answered when I asked about the deals and the different phones they had to offer.
Most horrible customer Service ever waited about an hour and a half when I was told 15 mins and still wasn’t helped guy gave me an attitude when I asked how much long it would be there phone service is by far the worst phone service that’s why I was there to Start with
Thank you Sam , you are great thanks you for helping me and my family god bless
Nick has been nothing short of amazing
I had a problem with my phone so went to this Sprint store. I was waited on right away and told to have a seat to wait for the technician. He called me in about 10 minutes, he had my phone fixed in a jiffy. Excellent service and I will definitely return.
They can never help you with your phone when theres a problem they always tell you the phone is perfect and its clearly not
Uggggghhhh. It takes forever to get an employees attention and then they just put you on a list to talk to someone and you wait...... If youre not buying something they cant get rid of you fast enough and try to get you to resolve issues on the phone or online.
Very friendly and professional clean. I had a problem with my phone and they where able to fix my issues.
The people in the store are great. They know their phones and are very friendly
Long wait times on hold on the phone even longer in store, and sometimes misleading info as far as techs & repairs. Issues never resolved in store. Employees are cordial
Serap, Matthew and Sam did a great job
Best t-mobile store on Long Island
Very helpful, above and beyond, really took out the time to help me with my phone, recommend this store to anyone who is in need of a caring staff
Sales clerk had to Google information regarding to a phone trade in I wanted to do, that T-Mobile online me I can do at store. No knew anything, waisted 30 minutes having to see someone who didnt know anything
This store is great. Very helpful.
Kevin is awesome very knowledgeable and helpful
Nick was great help A plus service
Great customer service ..Will was outstanding handling everything in a very professional way .
Josh tech was very helpful and fast
Service was greatly appreciated thanks Roslin
The worst place. They sold me a broken iPhone 8+ I went back there 3 days later and they wouldn’t fix or replace it so I went to Apple got it fixed and then went back there and asked for a different phone and they wouldn’t take it back or anything. Terrible customer service and they nail u with taxes and fees
Literally waited 40 minutes and had enough of waiting around watching the employees pretty much hang out. i decided to approach them to ask about wait time and they suddenly had all the time in the world to help me, and at that did a very poor job with it. don’t go here
The best costumer service ever!
Could not have been a better experience . So helpful and knowledgeable. Sprint is the best.!
The staff here are friendly and knowledgeable. After not finding what I needed at another Sprint store, I was directed to this location. I called them before driving down and they held the item for me while I drove down. They took care my phone issue, and I was in and out in under 20 minutes. Parking here can be problematic, as they have a cramped lot, and not enough spaces for the volume of business I witnessed on my visit.
Great customer service no problem at all great retail consultant. Love sprint
The staff is very friendly. Unfortunately if you need a repair that maybe quite a wait. And if youre looking to purchase anything thats not what the most recent and current phone you wont have any luck finding it.
Went to upgrade my phone and i waited for 3hrs. The store closes at 9 and i was there until 9:30 until the rep told me to come back the next day. I would highly recommend another location.
Roslyn helped me out and was pleasant
The people are nice but the service and prices suck.
The most thieves are incredible, their policies, their bad service. I recommend that you look for a serious company where the employees do not give you a bad attitude .. My visit was today 03/12/20 at 10:30 am
As I see t-mobile-- Thus so far, antiquated --- I prefer to manually provide CASH to a machine regarding thy payments-- Cash is still considered 🤔 (gold) just sayin 😉 Yeah they wouldnt allow me to pay in Cash .
The worker Brian was fantastic handled my issue well always when I go into the store for what ever I needed is handled well by brian..hes very smart kind n very detailedThank you very much ....Doreen Caruso
He was very professional and patience
Service is slow and tech support is slower. Phone service is great.
Great customer service quick transfer phone to phone very helpful and knowledgeable salesman
Great experience, great service and awesome speed. The staff is excellent!
Super Friendly, knowledgeable and helpful, answered all of my questions and took care of me right away.
Excellent customer service
I just up graded my I phone to the I Phone 6S they were very helpful, Everyone from the lady at front desk to sales people very pleased
Ive been to other Sprint Stores besides this one on Sunrise Highway in Bay Shore and theyre never as nice as the guys in Bay Shore. I love them! All of them. Nobody is ever not friendly! Love those guys!
If I could give 0 stars, I would. Deceitful sales people here who act very friendly to your face but sneakily added services to my account without my approval. Who does that? Be careful if you let any of these people handle your account
If I could give this place 0 stars I would. Went in there looking to upgrade, signed in at the front desk. I was waiting for over an hour, people who just came in the store were being helped before I was, and when I confronted staff about it i got a nasty response, meanwhile all the staff memebers are joking and speaking with eachother. Save your time and go elsewhere. Avoid bayshore sprint.
The people was very very understanding and worked what me and help me as much as they possibly could I would recommend them to anyone
Sergio was very professional and helpful!!!
This is the place in Suffolk County to get a phone repaired. 100 times better than the store in the Smith Haven Mall. The techs here are super helpful. I would only come here for a repair.
Bob was a great help fixing my screen thank you for the amazing customer service and for staying late to help me
Horrible customer service. Yelling and screaming and not trying to listen to my question. The one guy barely spoke English. I will never call there again and as of today in switching to metro pcs
Such a great experience. Very knowledgeable salespeople who made us feel right at home.
Well im a volunteer fire man and use my personal phone for responding and i had to get to my fire class last night(monday 2-25-19) when my cracked glass screen finally die wen i plugged it in to charge i was recommended to the bayshore sprint store from the east northport one they told me bayshore is the best and that is an understatement i meet Brian and he quickly took my info and said it may take up to an hour to fix still in a rush to get to my ff1 class i ask if i could grab a bit to eat and if it was not done i would have to grab it another time in the time it took me to go across the street and order food my phone was done i walk back in and they said to me what took me so long lol :) the hole staff there is wonderful and we shared in laugh i quickly played my bill and was off i can not say enuff nice things about this store if you ever have a problem they are worth the trip from any were on longisland thank you to Brian and staff for going above and beyond you are all wonderful
Great service with Jason!
Staff was able to help me with my cellphone needs.
Entire staff show special attention and met all my needs
Keep away from this scamers, they tried to charge me extra fees when i went there to return my note 7. I CALLED SAMSUNG AND THEY SAID, NOBODY IS SUPPOSED TO CHARGE FOR THAT
Best T-Mobile/Sprint store ever to shop from
It began the moment I opened the door. I was greeted by the smell of cheap cleaning products and an old mop, like at a bad strip club. Thing is, the whole place is carpeted so I dont know how they pulled that off.I was greeted by an employee who seemed nice and asked me to sign in on an iPad, then left to wait for no apparent reason as there seemed to be staff available. More and more employees finished with the people they were helping, and though I was the only one in the queue, I was left to just sit and mess around with my phone.After a while someone came over and showed me the selection of phones. I looked at a new phone, and asked about repair prices on phones with vs. without curved screens. He told me they dont fix phones unless you have insurance through them (they do), then he told me to fix a Galaxy S9 it would cost over $400 out of pocket (really 220).Both disputes were resolved by the tech that was sitting right there, which was nice since the salesman was extremely confident making up answers presumably to try to sell me insurance I didnt want on a phone I hadnt yet decided to buy.Customer service has never been a priority in this location, but today was worse than Ive ever experienced there. The wretched smell really put it over the top. Do yourself a favor and order your phone online or over the phone.
They are great people and help you to the best of their ability. They do go out of their way at times..
They lost the 2 phones i returned and sprint charged me for their full price. Had to fight them for a month before they located the devices i returned. Never using sprint again
Its a back and forth with 1800 customer service and the corporate store. They said you have to call and they said you have to go the store. It seems that they dont have or dont follow a training system where not associate will start taking care of customers until they ready
They were very excellent to help my friend Tom Sadler out so much
They were able to fix my phone in a timely manner
The only thing good for going to a Sprint store its the pay money to pick up a new phone anything else they are complete idiots. The stores have a bunch of people in it but dont know what theyre doing and cant even find out the answers once you come up with a question if they cant answer their reply is now and always has been... well youll have to call Sprint directly. They are very good at swiping your credit card to get the phones out the door but when it comes to supporting them.... nothing, and they can care less. I have been a customer for Sprint for 15 years and it has always been the same thing when it comes to any sort of service. This particular one in Bayshore New York on sunrise highway happens to be the worst of them, they go through employees faster than a family of four goes through paper towels. once in awhile if I go to another Sprint store like in the mall across the street you might get someone thats at least friendly. I did not have a bad experience that led up to this review oh, its just the way it is, I walked in for a very simple question but its always the same and always has been. I dont know if every other cell phone provider is the same way but Sprint sometimes its awful... Hey Sprint can you hear me now
This sprint store is the best one on long island. I recommend it to everyone. Serap the owner is awesome..
Slowest place on earth, make an appointment or prepare to wait for hours. Actually prepare to wait even if you have an appointment
Made an appointment. As soon as I walked in before I could sign into their iPad their staff greeted me. They installed a new sim and swapped over a new phone and Im not getting I was out of there in 10 minutes! Ive been dealing with this Sprint store now for about maybe 4 years and each time has been a great experience.
Gentlemen was very helpful his name was Jordan Delaney he answered all of our questions and tried his best to meet our needs! Definitely recommend going to this store and his manager Ryan Aviles was also a great help as well!!
Came in to store in a rush for a techical repair to my Samsung 8plus and they got me out in minutes with my repaired device in hand
Had to go to this store for an insurance claim on my phone, so easy and the staff was awesome! Had gone to the Riverhead store last week with the same issue and it was a nightmare!!! Will not be going back to Riverhead store! Bayshore is the repair store to use!!!
Walked in was greeted immediately, everyone was very friendly smooth transaction ( had to have a repair done )
Hes a nice guy
Though their network may not be that good. The workers at the store helped me replace my note 5 due to its faulty battery. The techs there are very good at what they do and theyre very kind.
Tried to get a phone fixed waited a hour then told me they couldn’t fix the phone. Workers at the store could care less about their costumers
Great customer service as I walked in greeted and ask how they can help with me.
They people there are very friendly and helpful
The events leading up to my going to the store had me ready to cancel my 15 years with Sprint. However, Sophia and the tech in charge provided compassionate professional service and they were able to solve my issues quickly. I really commend them and I hope that Sprint knows what staff are valuable to the business.
Great Service! The manager, Serap was very helpful. Black Friday deal, 2 Onyx Studio 4s for $320 ($26/month)
Not bad at all pretty helpful people
Nick was great #1
Erick sosa help us and he was great help give that man promotion sprint
Horrible service. If you enjoy long waits, and employees who cant be bothered to do their jobs, then this place is for you.
I walk in and was greeted with a Hi sir someone will be right with you after waiting just over 10 minutes I just walked out.
This is THE Sprint store to go to. Helped as soon as you walk in the door, every time, without fail. At least in my experience - and Im there quite often. Always have the latest devices and gear for your phone. Electronic bill pay center is there for those of you looking to pay that way.
They had lousy customer service tonight maybe next time
The worst company, store, & customer servicewilliam allen -aka will who used to work in deer park and is now in this location messed up many accounts & stole money from customers.on top of that is very rude and vulgar. his mistakes & words cost sprint a lot of money and customers.
Educational quick lpaded with information for backwsrd texted people. I already need review. Great knowledge there.
Worst unprofesional if you want to sit there for an hour for the employees to finish their conversation then by all means
I had to wait almost 45 mins just for they told that they couldnt help me
Had an issue with my samsung and it was not charging they did not honor the warranty. .called the insurance company and told me to go back to the Sprint . I did..then they told me to go through my insurance company again. .I refused so they finally told me they would replace it as a courtesy. The staff is nice but you have to remember it is a business and they are out to save money where they can . As a consumer you do have rights too . Do not take No for an answer .
Lines are usually long and wait times are not ideal. Recommend making an appointment.
All Staff was awesome
Went in to sign up for the $25 month plan. Apparently they had no idea what that was and had to look it up. Total BS, thats what Sprint has been advertising like crazy. Turns out it would be $35 a month if they were to activate in store for me.A) Thats ridiculousB) This plan is only for a year then goes up to $60 a monthC) Could not do it online myself without jumping through hoopsD) Everyone check out Virgin mobile, unlimited everything with autopay for $30 a month. Great service
Fantastic. Very professional great Hands-On team great store
Horrible costume service I hate every min upto when I had to cancel. I never got a $30 refund they owed me. SPRINT is also the worst signal in Long Island especial North long Island.
Amazing help from Joshua!
I broke the screen on my iPhone 7. After calling, they told me to come in...i go to the store and they said the repair will take 3-5 business days. It has been over 10 business days and still my phone has yet to come in. Now Ive been stuck using a broken, outdated phone that turns off every five seconds when its not charging, for the past 2 weeks....All because the tech guy didnt want to give me a comparable temp phone its only gonna be 3-5 days he says....
I cannot say enough about the service at this facility. Customer service sent me over on Tuesday night very close to closing time. The store was packed and working in customer Service I know it can be extremely stressful having a store full of customers 30 mins before closing time. We were greated at the door and told that it may be a while for the phone support department because they had a few people in front of us. To my surprise my phone which was having an issue with the SIM card was taken by Danielle right away. My husband had to wait because his phone was having a problem with the charger. Adrianna then came out and fixed his phone with-in mins. Mine was done shortly after. The lights kept going on and off they were having issues with that and not one staff member seemed to be stressed they were all helpful and smiling. Adrianna and Danielle were outstanding. We didnt feel rushed and they made sure that all our needs were met. Also a big shout out to Preston another employee that came over while we were waiting and made sure we were being helped and made small talk to keep us busy. All around great service!!!!!!
Honestly, I was kind of happy about the service I received at this sprint until I realized I was lied to and mis guided. Bill went up more then I was told, was sold a defective case three weeks ago and was told that I have to go through life proofs warranty services because “they don’t have enough cases” to do the exchange. Pretty rediculous honestly, When there is two hanging up on the wall and probably 5 in the back. Sell me a 79$ Defective case and call it good fair business? Wack. This sprint is deemed wack, I’m heated about this case I’m yelping sprint to the ground and I will be contacting the franchise owner.
People needs more training because they dont give the information that you need and it costs more to get anything from in the store than when you go online.
Currently sitting here for over a half hour. Costumers are leaving and the booths are open but no one is here to help. Bad service
THE WORST PLACE EVER!!!LAZY AND VERY RUDE PEOPLE!!!VERY DISAPOINTED WITH SPRINT,WILL CHANGE TO VERIZON!!
Horrible waiting time a eternity all day for whatever you do.
Great store a lot promotion for Pokémon go players.
I paid off my phone there but they never relayed the message to Sprint. The result was me having to go in there 6 times to sort out why Sprint kept disconnecting my phone for apparently oweing $200 on my plan after I already paid the phone off. Told them I wanted something done for my time and frustration of wasting HOURS sorting something out that wasnt my fault. Dayanna the Assistant Manager said its Sprints fault, not the stores fault. I was very clear and told her I wanted something for my trouble and being without my phone for three days. She told me shed forward my info to the store manager and it will take several days to hear back. I dont have a few days, it was their fault, I paid for a service that wasnt fulfilled and it is NOT OKAY. I lost money from work to handle this situation and I also had to call sprint directly 7 times in addition to going to the store. Nobody understands English when you call, and your phonecalls are routed to the PHILIPPIANS. Worst customer service ever! Another time I was there, I bought a $950 iPhone and when the numbers didnt add up, I turned the screen around to see what the guy was taking about, he told me I wasnt allowed the see the screen and i turned it around again, he told me I was rude. $950 and IM RUDE!? FU!
Had the worst experience switching from T-Mobile to Sprint when the iPhone 7 cell out. I had called in advance to ask if they had the iPhone 7 plus in stock as I was interested in switching my business account and cutting costs.The sales rep, used the bait and switch (which is an illegal sales practice) on me, said come in Ill hook you up. When I got there he told me they dont have the iPhone 7 plus in stock, nobody does, and that I can get the iPhone 7 and exchange to the plus within 30 days and for in exchange for his bait and switch Id get my first month free.Now, I dont have my old numbers. Vendors and clients are trying to reach me and cant get a hold of me. Phone service working as Sprint flagged my account as there was some kind of fraudulent activity and then cancelled my account! This is embarrassing for me and for such a big corporation as Sprint!At the point of sale I was pushed an additional line at $45 a month for data and a package of Apple iPad Pro, Apple watch, and keyboard for another $28 a month. At the time I thought I was getting a great deal. Total I got 6 lines.They took my money and ran.I had nothing but a waste of time and money, loss of clients, and the hassle of dealing with untrained and unprofessional representatives and managers.Unless I get a call directly from the district Manager to restore my account and numbers I am going to be picketing, not literally, against this specific store and making sure to KEEP AWAY from Sprint at all costs. This is no way of treating a business account, let alone a customer.I had come back to tell them what was going on and the manager told me I should go to a RadioShack because its a long wait or something.
Brandon Canell assisted my daughter and I at the Bayshore store. He expressed outstanding customer service, and will gladly refer my friends to that location.
Experience staff.helpful in phone set up
They very helpful it is a very good place.
By far the worst and slowest Sprint store EVER
My IPhone 6+ 📱 had a heating problem and it was discharging very fast and I brought it to be checked and everything was fine so I was told that the charger could be the problem and I changed it to a new one so now the heating problem is solved.Good service at this store
People who helped me were knowledgeable and helpful, not persistent and pushy
Not a good deal ...nothing complimentary ..almostv2.5 hours in there...
The worst Cellphone service and store. Hour of waiting, no organized system to deal with customers. Got 4 broken phones in a row from them. #SwitchtoVerizon
They knew what they were doing and very understanding
Customer service is not at its best
Gr8 corpprate location for all my wireless needs
Con artists, lied about the credits added to my account when selling us a new plan. Played dumb after 30 days saying we never where suppose to get credits.
Great service and people
Professional, helpful and knowledgeable about all products
Nice person good work thanks
SCAMS.Sprint itself has been great but avoid this store at all costs. Ive had to go back several times to correct their mistakes or to return something they told me is abolustely free only to find out that is not the case. Currently, Sprint is contacting them because when I switched plans, I turned my phone into this store and got the credit. Now Sprint sends me a UPS bag with a label asking for the phone? THE STORE TOOK THE PHONE. So either they misplaced my old phone or an employee stole it. Luckily, I have the receipt saying that they have the phone and received the credit for it. But its a headache and I suggest they train their employees better. Avoid this store if you can but be sure to go to another corporate store.
Uber Rep are available at Sprint store 4 pm and are very friendly and cooperative.
You want your.phone fixed, this is where you go
Great customer service
POOR customer service from BOB M,Bob is a technical consultant who is racist! HE needs to be retrained and should not be working with the public!!
Great customer service
Total reviews rating 4
199 Reviews for T-Mobile 2023:
Review №1
2022-02-22Had a great experience today in store. My husband and I went to activate a new phone and Jason helped us. He is extremely friendly and knowledgeable. We left with all questions answered and even purchased a new smart watch! 10/10 recommended Jason and his service you wont be disappointed!!!
Review №2
2022-02-26Josh was very knowledgeable and efficient with fixing my screen on my phone. Kept me updated with whats going on throughout the time I was there as well. Would highly recommend seeing him if anybody is having any issues with their phones!
Review №3
2022-02-21This T mobile store is by far the best store Ive been too. Ive had many bad experiences in the past with other stores and I will only come here from now on. Everyone is very knowledgeable about the products and the way they work. Special shout out to Nicholas Haddock who is so awesome.
Review №4
2022-03-16After over 6 moths of issues dealing with swapping my phones...FINALLY I MET NICHOLAS! He made my transition so easy and explained in depth what i needed to do to make my life easier with this service! HE IS EXCEPTIONAL! More people need to mirror his customer service etiquette!
Review №5
2022-03-04Had the best experience with Kevin at the location of Sunrise Highway, Bay Shore. He was very patient with me, attentive professional, knowledgeable and has a amicable personality.Although i only dealt with Kevin, all agents seem very professional and attentive as well. I highlyrecommend this place. Thank you Kevin!!!
Review №6
2022-02-09Excellent service by there phone teck Jason.put so much care and work into fixing and SAVING my phone from losing any information or pictures.5+ stars to all. Great job Ms. Surap ( not sure of her spelling name) the Manger picking your Great team am a customer for over 20 yearsGODS BLESSING to all
Review №7
2022-03-25Went to the bay shore t-mobile today to upgrade 3 of my devices Martin and Serap took extra good care of me had the best experience at the store. I recommend everyone to go to this great store for all your needs you’ll be in good hands .
Review №8
2022-02-08I was having problems with my IPhone & iPad,. I called Bohemia location off Johnson Ave., Bohemia & t was referred to Tech Josh in Bay Shore. He not only tried to help me when I called, he said to come in & he would be able to help. He is a very pleasant gentleman, spoke clearly & made sure I understood everything. He let me do it with his help. What more can I say. U have a respectable employee to represent TMobile. I would recommend that this be put in his file & give him a raise.
Review №9
2022-02-13Came into the store today with many questions in regards to upgrades and repairs for my S9 note. Lucky for me I was assisted by a Tech manager named Jason who was very informative and answered all my questions thoroughly. Thank you Jason for your help.
Review №10
2022-02-02I came in hopeless that I would be days without a phone because of how badly I damaged my screen, usually they send your phone out for days to fix but Josh the IT guy fixed my phone within an hour and he was very polite. If you need a quick phone screen fix go here!