Charlies CARSTAR Auto Body in Catskill
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Catskill, Greene County, New York, US
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Site: https://www.carstar.com/location...
- Monday:8AM–4:30PM
- Tuesday:8AM–4:30PM
- Wednesday:8AM–4:30PM
- Thursday:8AM–4:30PM
- Friday:8AM–4:30PM
- Saturday:8AM–12PM
- Sunday:Closed
Started out great and the office staff was very helpful in the beginning. Then delay after delay blaming the delivery truck and then finally finished after two weeks instead of one. Get it home and hear a noise and look underneath to find a part unattached and rattling around under the bumper. Take it back and they first accuse me of having hit something--yes I scratched it underneath to lift it up to find the unattached part. They put it up on the lift and look around and at the part and declare it unnecessary. They then tell me they used a non-Acura bumper and it doesnt fit exactly right.The guy threw the unnecessary part on the workbench and dismissed me. I left and then called and asked to have the part sent to me but it never arrived.All in all a lousy experience from a very unprofessional business! Stay away!
Total reviews rating 4.1
37 Reviews for Charlies CARSTAR Auto Body 2023:
Review №1
2022-03-23They provided clear instructions and procedures. When we changed our mind about needing a rental they had it ready the next day. I barely had to deal with the insurance company at all, always a plus!
Review №2
2019-11-21I bought a car with horrific stone chip damage on the front bumper and hood. The dealer I bought it from wanted to charge me to fix it, so I took it to Charlies instead to get refinished and painted. These people are artists. After they were done, it looked better than factory. I will go to them for all of my repair and autobody needs from now on.
Review №3
2021-09-09Kris will take great care of you; super nice, knowledgeable and very friendly - great customer service - she took all the stress away when renting a vehicle and was super helpful to ensure a smooth transaction & adventure. Vehicle clean, great looking - happy with rental.
Review №4
2021-07-12What a warm, friendly, and accommodating location. Kris and her family are such workable people with kind souls. It’s a true pleasure doing business with them. Exceptional timely work. Highly recommend!
Review №5
2021-07-07I was shocked at the rudeness, and unprofessional way of dealing with simple questions/concerns. I should be allowed to ask whatever questions I need to, without basically being told to go F myself! Especially when Im a paying customer, and the work done was a rip-off!I procrastinated on writing my review for the past couple of weeks...but then I saw a mind-blowing and horrible news article which made my mind up for me.. IT was about the owner being a hard-core animal abuser. Apparently she stabbed her own dog multiple times, and tried to behead it with a SWORD! Then left the poor thing to suffer, where someone eventually took him to the vet and hes somehow holding on, after life saving surgery. But I couldnt believe that she was released without bail, and just has to show up for her court date later. Shes probably mutilating more innocent animals right now! That is some evil, psychotic stuff. I cant believe I was in the same building as this monster! Do yourself a favor and STAY AWAY.
Review №6
2021-04-13TERRIBLE SERVICE!!!!!!!! TERRIBLE QUALITY OF WORK!!!!!!!My 2016 Mercedes was brought in for repairs on January 13, 2021 after being involved in an accident. After having my car for nearly 10 weeks, it was returned to me. The front fender and bumper were completely out of alignment and showing a large unacceptable gap. They did not use Mercedes parts for the repair thus resulting in the poor result. When it was brought to their attention the repair was not done correctly, the technician suggested that he could glue the bumper and fender together to correct the problem. I explained that this was unacceptable and they I would be contacting my insurance company to see that the repair was done correctly. Charlies Carstar was paid over $10,000.00 for this repair and the idea of glueing my car back together was ridiculous. I returned the vehicle and after an additional two weeks my car was finally repaired.I WOULD HIGHLY RECOMMEND THAT YOU AVOID THIS PLACE AT ALL COST. 12 weeks to do a repair that should have taken no more than 3 is a joke.
Review №7
2018-05-06My car trunk had a water leak after a bumper repair out-of-state. Kris (office manager) scheduled me for the next day, and Mike found the problem and repaired it, all within 15 minutes! AMAZING. They are the best!!
Review №8
2018-01-03Bogus claim of damage to budget rental truck. Claimed to have tried to contact me, but never did. Over $300 in charges for damage that was not present when truck was dropped off after hours. Thieves. Definitely avoid.
Review №9
2013-10-10Well it was not good from the start and if i would have gone on line and looked i never would have doped of my car . They tried to charge me $700 just to move my car from one shop to an other. they picked up my car and singed for it from the top place. I told them to let me do it. The top leeks . And they told me to go deal with the other place they had my car for three mouths and when i pict it up it was not done . Very bad serves what a wast of money and time.So I had to take it over to Town Line Auto in Greenville where i have never had a problem. Thanks!!! Town Line Auto
Review №10
2021-01-24Everyone was professional, knowledgeable and most of all, a really nice woman who took pictures of my car for the insurance company.