Checkmate Security Systems, Inc. in Babylon

Review №1

2022-01-16

Staff security installers and office personnel are wonderful amd professional. Anytime I had a problem with my security system or cameras or computer software they came to repair quickly and resolve the issues. Problems very rarely occurred. They also reminded me of the yearly fire and security checks on the system. Checkmate has serviced 5 + years at my home. They were great in planning out my security system and installation. They use the latest updated technology and software and state of the art cameras . I can travel and still monitor my home on my i-phone with an app. Which is great. !And the call station are great staff too! Immediately they respond and call if the alarm is triggered. Great job guys. And THANK YOU for keeping our home safe !

Review №2

2019-01-18

No stars for them. We have an old, outdated system in our home that I actually cancelled a few years ago because the the system kept alarming for no reason. They charged me everytime they paid a house visit to check the system and never could fix it. They wanted me to pay for a whole new system, which was extremely expensive. I ended up cancelling because the system was useless and I did not like their attitude. They were so rude when I called in for help and seemed to charge for every little thing. Fast forward to tonight, years after I cancelled this system - the alarm is going off and I cant turn it off. I called the service line but because Im not a customer they refused to help me. Mind you I have two kids one of which has special needs and is sensitive to noise. I told the women on the phone this and she was like too bad, you have to call back in the morning. Now its 10:30 at night and we are trying to disconnect this piece of garbage but also dont want to cause another issue by cutting wires. It would have been nice if the technician agreed to talk to me tonight and talk me through unconnecting.Do yourself a favor DO NOT use these people , youll end up regretting it.

Review №3

2015-07-08

The owner is a greedy and non-compassionate woman. The entire staff is basically clueless and not knowledgable of the systems. This company charges you for any systems and repairs on the systems (something that any other security agency provides for free). The technical call staff and the central command is well intended but does not know anything about the systems or what to do in case of a fault. Any time you try to complain, they want to charge you for a service call and hold out the entire contract term no matter what. Basically this is a money making business, they have no interest in your safety or your peace of mind. DO NOT GET IN A CONTRACT WITH THEM.

Review №4

2014-10-22

The owners are not companionate people, all they care about is there contract. I am going through a divorce and had to short sell my house due to divorce. All they care about is the balance due on a five year contract. They nickel and dimed me every chance they get for repairs of their bad installation.

Review №5

2018-10-09

Every time I call in, these people have an attitude. They are always quick to blame the individual stating there have been a Change of IP Address without doing any sort of remote troubleshooting on their end. These guys ALWAYS charge for a visit, no matter how small of a visit. EVEN IF THE PROBLEM IS WITH THEIR OWN EQUIPMENT, THEY STILL CHARGE YOU.WOULD NOT RECCOMEND

Review №6

2018-03-29

Excellent service, had a full security system installed recently after an attempted break in. They took the time to design a system that was well below my budget and included more than the other 2 local companies I had called.Highly recommended

Review №7

2017-06-08

Professional and very neat installation. Low monthly fee and we got touchscreen keypads and a mobile app. Very satisfied with them

Review №8

2018-03-21

Very courteous, professional and neat workers. Knowledgeable office workers. Owners are great. Never had a problem with anyone over 25 years.