Wheelchair-accessible car park
Yes
Chesleys Auto, Brakes & Tires in Batavia
Categories
Location on the map
Batavia, Genesee County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 585-343-8690
Site: http://www.chesleyauto.com/
Site: http://www.chesleyauto.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Comments (105)
By far some of the best customer service I have ever experienced. The staff was so friendly and took pride in fixing my SUV as well as my father’s pickup truck at an amazing price. Would definitely recommend.
My youre headlight is out light popped up on my dash this afternoon. So I pulled into Chesleys explained the issue and knowing they are busy offered to make an appointment for tomorrow. The very nice woman at the desk said oh no we dont want you to be pulled over. She looked over their schedule and told me I was welcome to sit and wait or I could return in about an hour which I did. Took less than 15 minutes to fix and I was on my way. Waiting room was clean, warm, and comfortable. Their service and staff was excellent! I highly recommend Chesleys!
We are road tripping in a 30 RV from upstate NY back to our home outside of Chicago. We were told that our rear tire was soft and told how to get to the nearest tire/auto shop. When we got to Chesleys, someone came out right away to check it out. They found that there was a big nail in the tire and the tire actually had no pressure. They had someone come out immediately, they were able to pull the nail out and plug the hole in the parking lot! The fix was $10. They were super fast...I dont think it even took 20 minutes. On top of that everyone was so very nice! We were all ready to add on a couple more hours onto our already long trip (traveling with a 4 year old, 1 year old and a 9 week old puppy). Instead we were in and out, in a breeze and treated nicely!
I had new tires to put on my truck. I stopped at Chesleys and didnt have an appointment scheduled, but they got me right in anyway. They went above and beyond. I highly recommend them... Annette at the counter was awesome! Thanks again.
Work was done on time . Everything worked . Came in 100.00 underestimate plus used a 30.00 coupon for more savings . All personnel were personable and friendly. .Excellent experience .
My car is supposed to get synthetic oil during changes. The company put in the regular oil in. Not damaging doing it just once, but would have preferred the synthetic oil. When I asked if the oil was synthetic the lady at the front told me that my car didnt need synthetic oil
Brake pads, fast and efficient, nice people, they were honest too, didnt need rear pads they let me know! Many shops wouldve done them any how.
Mark Jckett and his crew are very professional and honest!!i have taken my cars there for years and they have directed me in every way to keep my vehicle running with no concerns please tell every one to stop in for service, better than the corporate shops in town and they wont let your vehicle sit for days!! like other shops in town. They get your vehicle in and out!!!Quick reliable service
I have taken my vehicles twice to Chesleys. The first time was when another shop wanted $600 to replace rear brakes on our car (they said the calipers were bad). I normally will do work on my car, but it was the winter time and I didnt have a place to inspect them myself. That didnt sound right so I took it to Chesleys and they said everything was fine and I only needed pads and rotors - $200ish. The second time I thought I needed a part replaced and I was also noticing another issue. Turns out what I thought was needing replacing was ok and the other issue may have been a bad part I just replaced a month prior. They didnt charge me anything which was appreciative. On a side note, a local dealership told my parents they needed over $3,000 worth of work done to their vehicle when they took it in for inspection. But the only part that failed the inspection was the parking brake cable (which they never mentioned, it was only listed on the printout). Chesleys took a look at it, did a fix, and only charged the reinspection fee (maybe a tiny bit extra).
My go to garage for any type of work on vehicles. Everything is explained before any repairs and the cost. Coupons in Pennysaver help too.
Paul is great here. He delivered the information about my vehicle as he got it and looked into possible more affordable ways to repair my van. Pleasant staff, recommended them already.
I do not recommend taking your vehicle to Chesleys. I took my car there to get an inspection and they charged me $50.00 to hook it up to the computer and didnt pass it! They told me to bring it back the next day. My husband called there the next morning and was told I would be charged another $85 for there mechanic to finish the inspection. I went to Pelligrinos and they inspected my car for the $21.00 it should have cost me. Chesleys has lost my business.
Ill keep this simple. These people will do all they can to get money out of you, whether they can help you or not.Making an appointment there is pointless, since you end up waiting an hour for service anyway.Even if they cant help you, they make you pay for their services anyway.I have had friends who say that these people will add things onto their bill even when my friends did not give permission for that specific service.Theyre shady, and after going to them I was able to go to a trusted garage, and get my needs met with no issue.
I got new tires for a great deal and they are some of the best tires I have ever gotten!! Very polite people who work with you to get your vehicle the way it needs to be and for you to be satisfied.
I really wish I would have taken my car some where else. I went in for a simple oil change. I paid extra to have the fluids checked and topped off. I was told everything was done and taken care of by Shannon only to find out it was not true. In the end I had to purchase washer fluid and everything else. So I feel like a $29 oil change cost me $45. To be taken advantage of is sad. Only to get over for a couple of dollars. I hope it was all worth it as I will never take my car to them ever again.
Very friendly and knowledgeable staff with great customer service, I went in without an appointment and they got me in very quick and I got my tires done. The Chesleys also have great prices and I highly recommend.
Great customer service. Very knowledgeable staff. I had a snapped CV axle and needed new tires badly. The staff was understanding and had a great attitude.The prices are unbeatable and would recommend to anyone.
I am sitting at a dealership waiting for them to fix the problems encountered by having new brakes and pads installed by Chesleys...DO NOT GO HERE!!!!The job was done over a year and a half ago and Im still having problems! I brought it back after the 1st few weeks following the installation ...they claimed nothing was wrong! Then after a few months I brought it back for the same issues..they did nothing, even though the job was a lifetime warranty ..According to dealership, some parts were installed incorrectly and also wrong products were used!NEVER AGAIN!
Positive experience.Same good service, that I received last time.Couldnt fix it without special tools myself.Vehicles should be easier to work on .
Great place to get your car or truck. Work on . very friendly people.and I trust alot they do very good work .
Will NEVER recommend These people are rude and prices are ridiculous. They will definitely charge you the highest amount for anything you do! I went to get a new battery and they tried to charge me $300 for a battery! I went else where and got the new battery and got it installed for less than $100. Dont go there unless youll like to get ripped off
Thieves - for yearrrrs !Bad workOver pricedWrong diagnostics / parts that were not fitted properlyon my exaust - fell off and had to go to cole muffler and they told me it was wrong size so I bought another -they also repaired things that the next mechanic said were never repaired at all and showed me - original parts so I kept going back and they damaged and took more money- stupid me- thought they would make it right and still had same issues it was brought in with with more misdiagnosisOvercharged me as I kept my tires but they charged for disposal and would not refund the 20$ overcharge
Everyone I know from Batavia who has a car, dont go to Chesleys on Main St.. Yesterday, I took my car in to get it checked out. They told me my whole control bar needs to be replaced because my balljoints were bad. So they replaced the bar and charged me $500. Im on my way home to buffalo and my car starts jerking really badly from side to side. Which, non-coincidentally, has to do with the control bar/balljoints/alignment of my car which all come from the same area in my car that they supposedly fixed. Furthermore, when I called to bring it back in today, Mark gave me the worst attitude.EDIT: They did good today when I brought my car back and got it fixed. However, they did call my dad after this review was written and my dad said I had to say something nice or whatever. So Ill leave it at that. Raised to two stars instead of one.
I stopped because my windshield washer fluid wasnt coming out at all. They took my Jeep right back and fixed the clog in my washer hose. Great customer service!
Got me in at last min and fixed issues in timely manner and didnt tell me had to go through ford...
Since I was new to the area, I was kinda worried about getting taking advantage of. However, I received great friendly service at a great price. Thanks for everything.Especially Shannon was absolutely awesome on her first day.👌🏽
I got my brakes serviced and an alignment for a great price!Im happy with their level of customer service and will be back for all of my automotive needs.
Went in for inspection first time there everyone was nice.I noticed a help wanted sign I was talking to service writer and then owner/manager walked out with a job
I had a cooling/heating system break down on NYS thruway late at night. I got to Batavia. Only Chelsey could help me out on Monday morning. They were very friendly, diagnosed my problem, and repaired at a very reasonable cost. Great waiting area with first class movies. Outstanding.
I brought an expensive custom wheel in to get a tire put on and the destroyed the wheel.I asked if they could do it before I even left it.They assured me that they couldNow Im out of a wheel and I have to wait to talk to the owner who lives in Florida to see if he is going to replace a wheel that takes 3 months to get made out west.So because of their bad judgment and mine as well for even going there Im out of my custom wheels for a month because thats what it took to get a new one.Then after getting the rim and new tire within 4 weeks the inside bead blows apart.New rimNew tiresThey used a weight to balance it that slips on the inside lip the clip goes between rim and tire where the seal has to beNot recommended for low profile wheels and tires.Ur supposed to use stick on weight that has adhesive to hold it to the inside of wheelThe bead never sealed because of thisTire losses pressureBoomBrand new rim and tire done ruinedGood job guysThe old owner of this building would try to scam u and steal ur money but work was decentThese guys do bad workThis is what I get for supporting a locally owned businessI learned my lesson.My kids road in that car hours before the blow out
The GM should be fired for how he handles customer complaints, especially after his lazy mechanics damn near kill people. Wouldnt bring my car there even if I was in a drought, my car was on a fire and they have the only cup of water in the state. If Mark continues to harrass and threaten his former clients, is easy enough to get a hold of the owner, or it might go straight to the police. Theres photo evidence.
I really dont like bashing local businesses. I hope this will make them improve. They state that they are required by the state to drive your vehicle down the road for inspections. This is not true. can be checked in the parking lot when pulling into the garage or on the lift if your qualified and know what your doing.
On a cross country trip from Oklahoma, stopped in Batavia to check on parents graves. Around 1230 PM, the harmonic balancer on my honda van fell off! No local honda dealer, a local shop recommended Chesleys to repair. Great choice! Friendly staff, got replacement part ordered, installed, ready to go. Super job, super folks, they sure helped us out.
Love my guy at chesleys. I will never go to anybody else. Not only did he do what needed to be done, he went above and beyond to make sure my car was safe for my family. He checked over every thing and even took it for a short ride. In doing that he found a minor problem that would have become a big problem had he not drivin it. So small pennys insted of big problem down the road that I never would have noticed. 😍😘😉
Wish I could give less than a star. Since I have gone there I have had to replace everything that they said they fixed!! Just because I am a female doesnt mean I need to be taken advantage of. I have found a great place in Batavia by the name of Parmenter Truck and Auto Repair where I have found amazing service!!
My friends dad suggested he should go there and get his car fix and he couldn’t be more happier with the outcome. also amazing service there and the people there were so polite and welcoming
Upon a recent road trip from Niagara Falls my vehicle became disabled, stopped at CHESLEYS Auto Total Car Care in Batavia NY and met Mark Jackett. He was the most professional, reasonable and caring person I have ever met at a service garage. He went way above & beyond to repair the car so we could get to our destination safley . He was a EXCELLENT mechanic and showed the most valuable concern with the repairs that were needed. Just wanted to let all of you at Chesleys AutoTotal Car Care know that Mark Jackett is a great asset to your business. -
Needed a couple of bolts loosened to replace my rear seats and they got me right in and didn’t even charge. Nice to see people willing to lend a hand.
My friend recommended this place to fix my car and i couldn’t be happier with the outcome! Great prices and great employees! I would recommend to a friend
I wasnt happy with their ad. The price quoted was not the price charged. When asked they told me thats the way its set up in the computer and cant do anything about it.
My problems were fixed with amazing service and in a very reasonable amount of time. I was highly impressed and will be a returning customer.
It has been awesome experience. The only complaint is I feel its a little more expensive, but the work is great.
It was a real wonderful experience. The customer service was impeccable, some of the most friendly employees. No problems, the service was quick and easy!
Excellent service, great work, such nice people, will be back for more service!!
I had my breaks done and tires rotated here and the service was quick and the staff was great
CHESLEYS WAS A VERY GOOD AND HONEST SHOP WHEN MARK JACKETT WAS MANAGER ,NOW THEY HAVE A NEW GUY THAT DOESNT KNOW ANYTHING ABOUT CARS AND THEY HAVE BEEN OVERCHARGING AND NOT CORRECTING THE ISSUES WITH THE VEHICLES THE FIRST TIME . THEY LOST A GREAT MANAGER (EMPLOYEE) WHEN THEY LET MARK GOWILL NOT BE GOING BACK AND WILL NOT RECOMEND FRIENDS OR FAMILYPLEASE BE WARE !!! THEY TURNED INTO CROOKS!!!
Made a NYS inspection appt. In the morning, scheduled in the afternoon. Inspection finished half hour later. Great service...
I had a great experience with the staff at chesleys in Batavia. They were so helpful and went the extra mile. I will definitely go there again.
Awesome staff. Honest work. Helped me when no one else would. Love, Love, Love Paul and Lisa!
They had great customer service and got the job done quick and efficiently. Can’t wait to make my next visit.
Very great service had my breaks fixed for a good deal, Also very honest with prices.
A big thank you to mark jacket and Chesleys automotive for the great work on my car for a fair and honest experience Chesleys automotive is the best in town hands down great job like always thanks guys
They are some of the rudest people to talk to on the phone. I dont recommend these peoples services.
Cool, honest people...good quality work! Got my car running right for a good price.
Great service , friendly staff, fair price . I will refer friends and family. Great job !
They did a great job on my truck...very pleased
Very polite people, honest prices and a quick job well done two thumbs up!!
Best place to go to get your car done very friendly from the counter to the mechanic they show you the problem and fix it the right way
Very good service and no time wasted. These people are my go to.
Very professional, very relaxing atmosphere & courteous workers, would definitely recommend them.
Very nice establishment people are great and there not looking for jobs to run on a customer just to make a buck they work with you nice to have in my hometown
Quick. Friendly service. Been here a couple of times and these guys know what there doing.
Fair prices, lifetime muffler and great customer service
Friendly. Always smiling and making your experience better 😊 ☺
Been using them for many years. Dependable and good prices.
Got my car worked on fast and efficient
Suggested work that didnt need to be done took my car elsewhere
Very nice
Very friendly .... Very reliable... Owner was very honest...
Made an appointment and when I got there too busy to get me in. Berated for wondering why.
Very nice people and quick service. Would highly recommend!
Always take great care of my vehicles. :)
Great mecahnics will show and verify whats wrong ...very friendly staff
Perfect work on my classic Caddy..Would not let anyone else touch it..
The lady that works there with blonde hair is very rude
Love these guys very friendly and professional
Great customer service and fair prices!
Very knowledgeable and affordable for auto repairs.
Thank you Mark and crew awesome job done ..
Best customer service in town guaranteed!
Honest and do good work quick. 😉
High dollar repair BUT high end service too
Quick work and fair prices
Never had any problems
Very good place. Very good people
They did a fair job.
Great Service! Great People!
Always fair prices
Very good service.
Friendly, helpful and INEXPENSIVE!!!
Great service!
They are awesome
In
Excellent service
Great service
Total reviews rating 4.2
105 Reviews for Chesleys Auto, Brakes & Tires 2023:
Review №1
2022-01-14Great, fast service for reasonable prices. Explained thoroughly what the issue was and how they’d fix it. Both times I’ve been in, they got me in the same day or the very next day after I called. Lovely waiting room too lol
Review №2
2021-05-14I love these guys. I went in for a NYS inspection. I knew that my vehicle had some issues. They were very kind in telling me that it didnt pass. And helped to point out the issues I had. They took the time to talk with me about the issues and what was needed to repair them and recommendations on work that I could do myself. They gave me a direction to go in and Im glad they have been my go to shop for the last 4 years.
Review №3
2021-03-02I got in without an appointment and fixed my battery issue quickly. They did a break inspection, as well, and discovered bad caliper had nearly worn a break pad. They fixed it all at a good price. Recommended!
Review №4
2022-02-25Fantastic customer service!!! They are very helpful!!! Great place!! My first experience was great!
Review №5
2021-05-20I love these people! Everytime i need my car fixed they are willing to help even if i didnt make an appointment. They always squeeze me in. They also do very good work. Its the only place i take my car.
Review №6
2021-06-06I truly appreciate the service at this business. They were very professional and helped me find an issue that other garages missed. Lisa and Paul were wonderful to work with.
Review №7
2019-05-24Great first impression waking in to a very welcoming customer waiting area. Friendly, helpful and knowledgeable staff. Did a great job fixing my vehicle at a very reasonable price. All the stuff that makes a new customer want to be a life-long customer.
Review №8
2020-01-29UPDATE : Its been over a decade now since we first started using Chesleys and Im pleased to report things are still fabulous... The service is amazing, they dont try to oversell you, and you can trust that what they say is whats what - to my mind, you cant ask for more than that in auto service! Thanks to Lisa, Paul and Bob especially - they go above and beyond to deliver great service at a great price. Theres nowhere else in Batavia I trust as much...PREVIOUS REVIEW : Weve always had great service, very reasonably priced. Theyve often gone above and beyond, diagnosing or taking a quick look for free. Theyre quick and friendly and weve been using them for all our cars for going on a decade...
Review №9
2021-12-17They have always been more than 5 star , its the only people I trust to work on my car
Review №10
2019-03-28In response to Tom K.. I understand that you are disappointed that there has been changes at Chesleys, but to leave a derogatory review has me wondering. So let me introduce myself. Im the so called person that doesnt know anything about cars that took over for Mark. After working with Mark for 6 months prior, I know that he has a following, as he should for the years that he has been working for Chesleys. I personally dont have the extensive knowledge that our technicians have which is why I dont physically work on vehicles. But managing and physically working on vehicles are two different entities.I have the same technicians that have been there since before the change and I have added another. I have the utmost confidence and trust in my technicians to diagnose the problem and fix the problem.If you had an issue with the cost of anything, youll receive an estimate of what the total job will be before we do any work on your vehicle. If there is any question about the cost of a job, it is totally up to you whether we do all, some or nothing. We offer the best parts for the best price to our customers. If there is a less expensive option we will always offer it to the customer. If there is any problem with the quality of work that we provide, please let me know and I will do my best to resolve it.