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Chilis Grill & Bar in Buffalo
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Location on the map
Buffalo, Erie County, New York, US
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Phone: +1 716-634-0505
Site: https://www.chilis.com/locations...
Site: https://www.chilis.com/locations...
Opening hours
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–11PM
- Saturday:11AM–11PM
- Sunday:11AM–10PM
Chilis Grill & Bar in other cities:
Comments (199)
I dont know how to feel... I rarely go to this location as they always mess up my order. However, I get there at 750pm, I waited about 15 mins at the entrance someone finally comes out and says we closed at 8 due to not having a manager in site. Assuming that is accurate how did all the other people get seated.
Service was good, very polite. Place was kinda dirty, especially booth walls and menus. Food was good but the corn was sooooooo dry, it was like eating an uncooked cob.
Cheap drinks so they are weak. We wanted 1 thing off the desert menu and they were out of it. The service and staff tho are very good and friendly.
The service was good but the food had some issues. The salad that was served had rotten cucumber in it along with some rotten lettuce. The brisket that was used on a burger dish was dry and bland. Almost looked like pork.
Always good food. Service was not great this time. Had to go find a server after waiting 20 mins because one never came over to take order.
Love this Chilis it has been remodeled. The service is absolutely excellent. Our server Mickennzie was very attentive and provided excellent service. The food was great too.
Great food, good service. I appreciate Chili Rewards too! They are always offering something worthwhile.
If youve been here before then they are all the same. Its a chain restuarant yoh get what you pay for. My biggest regret was the corn on the cob. Soggy and cold corn comes from a can not my chilis dinner.Second visit was much better my burger was on point. The fries were alright but needed salt. The server was fast and attentative.
I stopped in Chilis for an early dinner and didnt realize it was the day of a Margarita special but the crowd was there and the staff was excellent !I hadnt been to chilis in a while but I was impressed with how fresh everything was. Our whole party enjoyed the food.We had a selection of Chicken crispers, fajitas and a burger. I am not big in chain restaurants but they won me over on such a busy day
Food is great and we love to go have presidential margarita they are the best...
The bathrooms looked like they hadnt been wiped in months. Watched a group of people be seated at a table that hadnt been wiped. The waitress noticed and simply covered the dirt with the menus, and when the customers noticed, the waitress simply walked away. If you decide to go to Chilis, Id recommend a different location.
Almost always order the fajitas. Well last night I ordered them and was very disappointed. I maybe got 5 small very chewy pieces of steak, maybe 10 red and green peppers, a few pieces of chicken and mainly watered down beans. I dont know if it was their lack of help or if they were just too busy, but usually they have better quality than that. They tasted good, but not what I was expecting. I really hope this is not going to be a new normal for them, this is the place we go to for great fajitas.
Wouldn’t have come here if it wasn’t for molten chocolate cake. Good restaurant with friendly staff and ample parking space.
Our Waitress Caitlin was great thank you to her for having a smile on her face and being very Polite and happy
Never had a bad experience at any 🌶️ location. Best buy is at lunchtime but for dinner get the 2 for $25! We always get salads or cactus petals, chicken fajitas and the cookie skillet. Cant go wrong and great vue for $$!
Nice place for dinner. The staff was friendly and courteous. The portions where big with a wide variety on the menu. They have a convenient credit/debut tablet on the table. The burger i had was fantastic. Very good place for kids.
Went for my birthday last night. Jill was our hostess. Spectacular service, kind and helpful. Very good employee loved her. Food was fast beers were cold and table was clean. Definitely suggest it. Will be coming back again for sure.
Place was so dirty , waitress was awful , food under cooked , burger still frozen in middle , when we told her about it she said thats how we do it here. When we didnt want it recooked because everyone else at table was already done eating she rolled her eyes at us . they did take it off the bill , no manager available , used to like going there , its to bad but we wont be back.
Thr food was good and so was the service
Food was good, prices were reasonable and service was great!
Stood at the door for 10 minutes before anyone acknowledged we were there. Other than that, everything was alright.
THE FOOD WAS DELICIOUS!!! HAD THE 3 FOR $10
Stop in and enjoy a few cold beers and friendly service with Jill, Danielle, or Jim, at the bar. Food is always fresh and good. Several on tap beers, as well as cold bottles.Definitely going back when Im in town.
Went after a movie good food good company service was great food was awesome
Good foods, funny and kindly staff. We had a good time. Thank you!(^o^)
This by far has to be one of the best chili restaurants I have been to we had the best waiter Ive ever had great food great service great experience highly recommend it to anybody who wants to have a great meal
The waitress was very cordial. Food was very good.
This was a very enjoyable dinner after a long ride from NYC.The staff was very friendly and courteous. Ample portions along the lines of truckers. They had a wide variety of meals. I love Buffalo.
Delicious. First time there. I left very happy and full😍🤩
My wife and I enjoy splitting the fajitas here they come to the table steaming hot and are almost fun to assemble to to your own liking. It is even better if you hit the place at happy hour.
Awesome meal a bit turned off by the meat that was hanging out like it was trying to escape from the Taco Mix the Boss burger was definitely BOSS! fries eh keep up the good service this was takeout not dine in
Get the titos punch! Everything is great too
Good food and service. Love lunch deals!
Nice two for $25.00 menu. Two for one all day drink specials
Avoid the Clarence, NY location. Horrible experience. Been getting worse each time and Im done after this last take-out experience. 4 meals ordered all missing at least 1 side each and 1 of the main meal entrees was inedible due to completely undercooked chicken. On top of that they skimped on almost everything they could. Slow service or something of that nature due to the lack of help is understandable, but this is totally unacceptable. I will not return to this chilis location.
Food was delicious service was great place was clean .
I hadnt been to Chilis in a while...so we decided to stop on a rainy Buffalo Day to enjoy some warm eats.We seen they had to us what seemed to be a new revised menu, lots of great new choices.We had a hard time deciding what to order....I ended up getting the 3 for $10 deal which was a drink, a soup or salad and an entree. I had a drink, the caeser salad and the bacon burger with fries, my aunt (meat lover) opted for the Boss Burger...OMG it was huge nobody would ever get their mouth over that burger. It had sausage, pulled pork, lettuce, tomato, onion, cheese and the burger it had to be 7 inches tall came with fries. She had to pull 2 meats off and eat separately just to be able to bite the whole sandwich. She said it was delicious.They have new serving plates which were cool like a steel tray covered in paper and the fries came in a cool basket.I was so full I couldnt even eat my entire burger he as well brought meat and fries home.Great experience oh and did I mention the chips and salsa are free, yummy, salty, and freshThey are very Covid conscience and the place was very clean even bathrooms and all tables are very socially distanced great meal and vibe.You can even pay on new tabletop screens which makes it easier.Will for sure go back !!
The food is always good and service is always good. I did the 3 for $10 and ordered the bacon cheeseburger with chili and a unsweetened tea. The chili was a dollar more but worth it.
Very disappointing that not every patron is subject to the same rules. Myself and plenty of other people were told there’s a wait but the “regulars” can walk right past us and seat themselves. When multiple people questioned why they didn’t need to wait we were told oh they’re regulars.
The food was excellent. Great portions for a fair price. Definitely got my money worth. Staff was excellent n very courteous. The chef cooked my food perfect n done.. Will come here to eat again.. Very much recommended place by far to eat at with the family.. Thank u for having us...
Me and my gf went on a double date. They were pretty busy so thats why Im not giving 2 stars. I ordered a steak medium rare and it was underdone. They couldnt get us the right sauce no matter how many times we asked. But our waiter was very friendly and served at what I think was the best he could for how busy they were. Want to give it more stars but I think the staff could coordinate a little better during theyre busy hours
We got seated within 10-15 minutes coming in at 8:30 PM. The restaurant was good with distancing the tables per COVID protocols, and our server was attentive as she could be. That said, there were definitely gaps while we were waiting her to come back for refills / ordering dessert. I would recommend the Chicken Crispers!
I love chili but yesterday the disappointment 😞 could believe the food was horrible
We had a great lunch here, with a group of 5 adults and 4 kids. We all enjoyed our chips as we hatted and perused the menu. The kids had lots of great and appropriate choices, each ordering a different meal, and each ending up happy with their choices. The adults had a hamburger meal, 2 of the new bowls, and a sizzling platter. Great food, great service, great lunch!
I was very impressed with my server Mr. Sterling. I told him my food could not be cooked in butter or oil. Mr. Sterling informed his kitchen staff of my request. Eventhough their food is prepped in advance they were good enough to pull out fresh food and cook it on the spot. Thank you for the GREAT service!!
Probably the best service Ive had in a long time. Enthusiastic, friendly, engaging and efficient. They even sang Happy Birthday even though we only casually mentioned my daughters birthday. And even as we were leaving every staff member said good bye and wished my daughter Happy Birthday again. Food was delicious as well.
We were seated by a very nice hostess and then waited for our server for 15 min. When we finally got served we waited for our drinks until after we were done with our soup. Then the chips and salsa came and the salsa was like water. My steak was rare and I asked for medium rare and my husbands pasta was extremely dry. Asked for more sauce for the pasta and it didnt come until he was almost done eating. We dont complain but we were very disappointed. First time ever going there and probably the last.
Food is always good. Staff is super friendly.Been here many times and management always great. Burgers are awesome.
Very very friendly well respectful manner place clean food is really good awesome Burger maybe the ribs are good they will fall apart awesome awesome awesome
It was very cold in there. Servers need to check if anything is needed instead of sitting and talking to other coworkers
We have never been to a Chilis. Always to Applebys. It was raining and we didnt want to drive around, this place was close to our hotel. We had a lovely waitress. The food was surprisingly good and fresh. The prices was very good for what you get. They had 2 for 1 beer! They have this electronic thing you pay $2 to entertain your kids with. The staff here are all very nice, they seem like university/college kids who are working there to pay for their tuition. They work very hard and they are so nice. Please remember to tip well! We will definitely be back when we are in the area. This will be our new go to place!
Food is great! Serve is nice, staff treated us pretty well but the wait time on the food is a bit long but other than that I had no problems!
We waited a bit for our food but it was well worth the wait. Its was my first time at a Chilis and I was impressedI had the Shrimp and Chicken Fajita. It came out on the plate still sizzling. And it was a a pretty good sized portion. Its taste and flavor was absolutely Delicious and could be habit forming. I was very pleased. The staff were patient and friendly but not overly friendly. It was a very good and pleasant experience.
Our server Sara was so delightful; we really appreciated the extra step she took when we got an emergency call and had to leave. The dinner for two was very good that came with an appetizer and dessert.
Fast, effective and quick service. Great customer service and the food was OMG great. Not to mention I was surprised to see my bill. It was affordable as well
Service was excellent. Surroundings were very comfortable as well as our whole dining experience. Cherry Blossom Frozen Marquietas for $5. Excellent menu choices and I was pleased with every part. Appetizers, main meal, and dessert, with drinks, less than $40.00!!! Highly recommend.
The food was decent. The 5.00 margarita was perfect. The restaurant could have been cleaner. The ledges had a coat of dust that was unpleasant to see while you were eating. Our server was excellent!
The waitress was excellent. Very warm and friendly. Food was good, place was not crowded and Covid 19 guidelines were followed. I felt safe eating there. Visited Sept 6th around 10pm
This was me and my husbands third time getting curbside pick up, we usually dine in but since covid we wanted to eat at home. I must say chilis take out is delicious and the presentation looks great for a chain restaurant. I will definitely keep coming back for more. Keep up the excellent work chilis.
Went here for a giant family dinner party recently and while it wouldnt have been my first choice it was still pretty decent . We had 20 people in our group but the service was still good and the prices were great (two entrées and an appetizer for $20). I had steak fajitas and my wife had chicken fingers and we were both generally pleased. Nothing special but a decent place to go once in a while.
Nachos chips were too oily and over salted. Burger was average and not that great either!
Food was great good service ..but could be cleaner..bathrooms papers on floor all over water too could of been much cleaner... should be checked so often to make sure clean up and sanitized promptly...dirty booster baby chair we could use it had something very sticky & stains on it ...also tables could of been cleaner it to sanitary sticky too so I had my own wipes and washed table off..mostly cause my grandkids were with me celebrating my birthday & Im so cautious about germs with myself and the grandkids..no reason it should of been like this either..I didnt say anything but I no waitress saw me wiping off table and never said anything..probably wouldnt go there again with not being clean..
Waitress was great. Two for specials for budget conscience
We had an Awesome server Matthew!!! He was great and prompt with our drinks, ordering, any other needs such as napkins and such. We have the side salads with the honey lime dressing!! Definitely a must try! Also the bacon burger is great!! Love the pickles and fries!! My daughter enjoyed her meal and so did my husband. We will definitely go there and hopefully we can request Matthew! He was patient with daughter while she paid and told him to keep the change but ten bucks... (she is 7!) it was very nice!
I ordered a Boss Burger and let me tell you... There was nothing boss about it. Taste was very good, however the name is quite misleading. I was expecting a massive burger that I could barely finish. I finished this Boss Burger in 2-3 minutes and Im a fairly skinny individual. They even said We dare you in the description of the burger, as if I wasnt going to finish it. French fries were cold and had no crisp to them at all.
Food is amazing. the enchilada soup and 3 for 10 deal is awesome.
I have not been here in forever. My fiance and me went to enjoy ourselves and this is where we went. The food was OK... My meal was 14.99 and a two combo deal... my ribs were dry with just a little sauce kinda like it sat under the lamp for awhile. The corn was filled with so much butter and spice you couldnt even try to handle eating it. For the service and for me as a waitress myself. This was very poor. Everyone is in a rush the workers. They look bored and not happy to be there. Or app. Didnt come out till we had to tell them. Not only did she say that they forgot she blaimed other people for not sending it out??? If I had too choose after that experience I would pick another place... No wonder I havent been back in almost two yrs until last week...
I probably only go to Chilis once, maybe twice a year. My wife and I tried to have a relaxing night together as the kids were at the grandparents. This meal/experience was not work the $92 (including tip) that we paid. The food was sub-average at best. The entire duration of time that we were there, we had to listen to a table next to us destroy what sounded like 57,000 lbs of potato chips. The alcoholic drinks took a very long time to recieve and one was incorrect. I will be completely fine with never going to another Chilis again.
Waited too long. said 20 minutes took a hour. mashed potatoes were cold. steak not cooked how i wanted. overall not coming back
I just really love Chilis, went with the kids and took advantage of a kids coupon so really added to the value so make sure you sign up for discounts, also really easy to apply as well through the on screen device on the table. Food was good as always and they are always really friendly.
Awful! It was my favorite place! It took 20 minutes to get our drinks and our app was wrong, missing a drink, my rice was ICE cold, my kids food was cold as well. My ribs had so much dry rub I almost puked!!! To top it off the cook was in the bathroom in his phone then went back in the kitchen using his phone without cleaning it after peeing and holding his phone.
Stopped in here after shopping and so glad we did. Great food, fantastic service and reasonable prices. We had a burger that was a little undercooked for the liking (perfect for me but everyone is different) they gladly returned it and brought a new burger out. The staff was so apologetic and courteous to make sure everything was right. At least 3 people stopped by the table to see if there was anything we needed while waiting. Wow!! great place and will deffinately be back when in the area. Only 4 stars as they have very limited menu options for vegetarians. Thanks so much.
The food was absolutely delicious and I will for sure be back. I went for the first time in my life yesterday and was very impressed. Our waiter was amazing they were fast. Thanks for the amazing first experience 😃 my boyfriend had the boss burger and I had the bacon burger. Would definitely recommend these two things 😍
I am not a fan of chilis as they over charged me tips once. The service was good but the ribs we ordered was not so good despite requesting it to be well done. Enchiladas were good. Drinks were really good. Portions of food was quiet large for two people. As they have large room so its easy to find a seat.
Food was great. Good place to take kids. Got the just Bacon Burger and it was bc very delicious. Staff were friendly and helpful. I definitely recommend and will be returning.
Food was good....wait was not too bad...not many servers....seating spread out
Food was as good as usual,service was a little off tonight ie. Could have brought utensils and napkins with the appetizer. Its always nice to have coffee and dessert at the same time. I am not sure if it was a new server or of he was just off tonight.
We sat in the bar area the lights above the table was so bright it was like you were on stage. I asked to move and was told we can turn them down. Still very bright..the manager never came around the floor had dirty napkins and just dirt everywhere. The food was good but I will not be back. Major changes need to be made including allowing staff to be on their cell phones.
Our server Tori was wonderful. We had a table of 7, we were not quite obnoxious... but we WERE lively. Tori was great and humored us, not to mention the food was delicious and the 2 for 1 drinks were totally worth it. Highly recommend.
The staff was wonderful. Unfortunately 2 orders were completely wrong. I ordered a rice bowl with no chicken, paid full price for the dish (which Im okay with) but the bowl came with pieces of shredded chicken on it anyway..... if you cant take all the meat off a dish, just tell me and I will order something else. Unfortunately I wont be coming back here and thats a shame because everyone was so nice
Service was very good. Food was less than acceptable. A friend had to send her meal back. The chicken crisper were hard like they were frozen and dropped in oil. They also tasted like bad grease. The burger I had was very good though.
Food was delicious, service was great. We were seated right away, food was served fast and it was actually quite busy inside. Also tried the Jamesone Irish whiskey margarita with tequila which was surprisingly good. No complaints.
Ordered through Door Dash, which we have had no problems with until tonight. But, the issues were with the restaurant and not Door Dash. We ordered 3 items, a burger with fries, a Chipotle Shrimp Bowl, and a crispy cheese bites appetizer. Heres what what we got: The burger and fries, a Chipotle CHICKEN Bowl, and NO cheese bite appetizer. All 3 ordered items were on the receipt, ordered correctly through the App, and all 3 items were checked off, as if they were checked and put into the bag.So, I had no dinner, because I dont eat chicken. And, I couldnt even enjoy some cheese bites, because we didnt get those at all. But, we did get 5 sets of plastic utensils, which we dont even want. Ugh.Door Dash refunded the missing item and discounted the chicken bowl, which I cant even EAT. So, I called the restaurant to let them know that they sent out the wrong food and an incomplete order. I got an apology, but they didnt even want to follow-up. This is unnacceptable. If they cant even get the order right, and I couldnt eat dinner, that needed a remedy, not an apology.We wont be ordering from them again. If you are sending out incorrect orders and NOT being made to FIX the problem, then I think thats BS. You can throw anything in the bag and there would be little or no consequence. No thanks. I want to support restaurants that actually care that they are making good food, taking care to prepare it correctly, and sending out the correct and complete order.If youre ordering from this Chilis I hope you have better luck than we did. We wont take our chances again. They had a chance to make it right, and they dropped the ball.
Food was good. Nice 2 for $25.00 menu.
Our food took forever to find out and my pasta barely had Alfredo sauce on it.i ordered Cajun Shrimp Alfredo and there was nothing Cajun about it! Our waitress was sweet but whoever was in charge of cooking did a really bad job.
The server was pretty good, cosidering it was fairly busy. Unfortunately my boneless chicken wings were cold in the middle, so obviously left out for a while, my cheeseburger had bacon on it (asked for no bacon), and finally the chocolate lava cake that i was hoping would save the night was hard and inedible on the bottom. Good burger, just need cooks who pay more attention.
The Food once we got waited on was good. Not such friendly service. We were seated waited 15 minutes before i got up went to bar and said we have not had anyone wait on us or ask if we wanted drinks. 4 servers walked by looked at us and kept walking without a word to us. The bartender was quick to wait in us made sure he kept asking how we were doing if we needed anyting. More than the servers did witch was nothing bad service on waiters parts maybe need re training on customer service. Store Manager did nothing very bad Management on her part.
Good service, decent menu, and 2 for 1 happy hour. What’s not to like?
Best waitress ever. She shared how she loves being a grandma but looked like she was in her 20,s. Chicken tortilla soup and blackberry iced tea to die for. Amazing prices!! This particular location is really friendly, fast and clean!
A group of us friends were there on Tuesday evening celebrating one of our birthdays and our server was Laura and she was fantastic. Attentive,warm hospitable and truly a wonderful credit to your staff. We will be back and hope Laura is our server....Fabulous!
The reason for 1 star is our daughters dinner came out with the inside cold. The waiter was very nice and he replaced it. Bottom line it should have not left the kitchen like that.
I really enjoy my time at Chilis. Their menu is great, food is always on point. Service is always great! Prices are good as well. Chilis is a great night out, for a date or just for a bite to eat its really on the top of my list!
Order(Ultimate Smokehouse Combo) ready earlier than pickup time. Unfortunately, I missed out on the side of street cob, which was not placed in with the order. Id advise, as if sitting as a guest in the restaurant, just double check your order before driving away. But rest of food was hot and tasted great, as expected.Staff were friendly and great as usual, this time utilizing PPE at curbside.
Walked in the door and was asked by the hostess where wed like to sit. We replied we didnt care and she very stone faced said go over there anywhere. Every table was dirty except one. We wanted a high top but settled for a booth since it was clean. We waited 7-8 minutes for a server who never came. Finally went to the bar and asked if we were supposed to give him our order. He apologized and said he would take our order. We thought chips and salsa were provided complimentarily but were told only at a high top. We told him a high top was our intention so he gave us complimentary drinks and chips and salsa. The bartender saved our experience. He apologized numerous times. Hell be getting a great tip.
Food excellent, the bartender service was something to be desired. Not attentive at all. A small error in my order and his comment was I told them!!! Wont go back!! Lots of other bars and food restaurants to go in the area.
The full rack of ribs were savory and meaty very impressed for $20 got a corn cob and fries sauce was 😎 came here cause door dash orders always come from here very happy
Ordered some food here yesterday through a DoorDash order and the food was a joke. For example, order a gallon of the strawberry lemonade and said if it was sold out, just refund the item. One would think it would come in like a jug or something logical like that. Instead, they gave the DoorDash driver 6 cups of the lemonade, which when poured into a spare 2 liter bottle that I had around the house barely filled that. For those who dont know, a gallon is just shy of 4 liters. So got half of the lemonade I ordered there but paid the full price. Ordered a $12 salad. The lettuce barely filled the bottom of the container. If you held it up and looked through the bottom, you could see straight through. Burger came with no bun and the pasta tasted off. Out of 5 things ordered, only 1 was what I would consider acceptable. Got a full refund for all the items outside of the 1 that was acceptable and will never order from here again.
Food was excellent. Had quesidia s & Margarita chicken. Sat in bar area. Do Not like atmosphere near as much now that wall between bar area and dining room was removed. Just feels like a big bright Family Restaurant now. Lost all Ambiance in the bar area.
This Chilis is one hot tamale when it comes to food. Is a good thing Titos punch (mix drink) was there to cool things off!
Great margaritas and dont sleep on their basic cheeseburger either!
Great food great price great atmosphere.
Wasnt super thrilled with the classic nachos, they really arent classic, but I dont do chilis much so perhaps my fault for raised expectations.
Consistently good like usual. Had the shrimp tacos. 3 large tacos with a side of beans-lots of food
Would give half a star if i could. The only thing they got correct was hi, welcome to chilis appetizer came out with the entrees. Our server asked us what our appetizer was as if he didnt know. I ordered an extra rate steak, which came out medium well. Just an overall terrible experience. Not to mention this was around 4, not a busy time of the day at all.
I love this food. Our server was nice. The floor was weirdly wet so my jacket sleeve got soaked but my salmon was cooked so perfectly that having a wet coat didnt matter.
Not as good as The Chilis in Metro Detroit but still worth the price nevertheless.My burger had a lot of oil but other than that, no complaints. Waitress was friendly and service was fast.
Was great ! Service was excellent and food was really good too! Our server was obviously very busy last night but never stopped smiling and making sure we were taken care of. My 5yr old son even told her she was going to be his girlfriend 😂 we will definitely be back again.
Food was good, service friendly... but a little slow.
Really good food for a chain restaurant. Healthy portions. Reasonable prices.
The restaurant has very fatty and salty meals. It is a 5 star restaurant if you like those meals. The floor is due to the foods they serve sticky, slimy, and greasy from that food. The place is dirty and the bathrooms need a remodel and are likely cleaned once a day. I felt poisoned the next day after eating there.
Fries were great, burger could be a bit better. The serving time took about thirty minutes, but at the same time, that did give me some time to go on my phone. The bag that the forks and knives came from said, this brown bag is 100% green, so that gives them bonus points for confusing the heck out of me.
Not a busy place, and yet, the food took forever to come. The half racks were quarters, all portions seem smaller comparing with other places. It’s one of our favorite restaurants , the comfort choice, so we notice the difference! Wish I’d have taken a picture but we were too hungry 😋
Great service great bottle coors light great old time burger with swiss cheese my way instead of cheddar was OUT OF THIS WORLD GREAT food was amazing service was amazing!
Stopped here after a long drive for a meal before the final stretch home. Burger was greasy and flavorless, although the fries and enchiladas were good. Bathrooms are in dire need of upgrades. Service was distant, but food came out quick.
Used to be my favorite place for lunch because of the flacorful options and that you would get a full serving of a salad with it. There arent enough decent affordable lunch options on Main St in Clarence where I work, and i would drive the 12-15 min drive down to transit for chillis and back over choosing anything else closer. I was disappointed when they upped the lunch special price, but it didnt turn me away.They went from giving a full serving of a salad in a separate to go container to stuffing a few bites of salad into a little to go cup. The price isnt worth it for the quantity of food for me anymore as well as its no longer worth the drive for me.
Great service, good food, I enjoyed a burger with Iced tea, place is clean and they fallow good Covid-19 protocols for safety.
This joint specifically isnt doing any justice to the name of Chilli’s.I have had lovely dinners at Chicago joints and they know how the menu is prepared.I have been here twice , the 2nd one to correct the first bad experience of first but nothing changed and same bad food just re-affirmed by experience.Mango Chicken - I am not why the portion is less than lunch portions in dinner.And the rice is probably left over and rubbery chicken.Margarita Chicken and Enchiladas were far more than horrible.The service was okay , but the chef needs to go back to school.Some thing of such bad taste but good platter, and ambiance has forced me to keep the 2 stars.
The food was delicious 😋 but our waitress was not so good,she never came over to see if all was good ,the only time we saw her after we received our food was to give us our check ,and drop of boxes
Restaurant was hardly filled. Had a 20 minute wait. Ridiculous. Server was awesome
This restaurant has gone wayyyyyy down hill. It is not clean looking and everything I went to touch(door handles, menus the stool at the bar) felt sticky. , the only saving grace was our bartender. She makes great drinks and was polite and professional. Dont know how long they will be able to keep her since obviously the reason the place is half dead is because of the cleanliness. BTW when you have a restaurant where patrons can see into kitchen, you probably should make sure it looks organised and clean AND(huge one)dont keep wiping your nose with the back of your hand, gross! We will not be back!
Food was amazing, presentation was perfect. However they were clearly short staffed so service was a little slow but not bad considering.
The customer service and prices were great, but most of the food was underwhelming - everything has way too much salt. We ordered the chicken fingers (which were drowned in sauce), the tableside guacamole, and the buffalo fried cauliflower. I would only recommend the guacamole as it is made fresh in front of you.
Food is usually good, we go about once a week and occasionally they make the food wrong or it’s cold. Server are friendly. General manager is super nice!
Ok, being a chain restaurant, this should be a 3 star review. However, ,the ease of which you can order take-out from this Chilis makes it a contender for you dinner rotation. Try the burgers, theyre very good and the perfect after work solution.
Love the 3 for $10 deal. Dont forget to ask for some chips to go- the come in a microwave warming bag! Im obsessed with their chips! Thin and crispy.
Always great food, got exactly what I ordered and service was good and pretty quick.
Great deal!! 3 for $10. Appetizer, drink and entree. I had a salad, raspberry tea and chicken with fries. My husband chose the chili , soda and chicken quesadilla. Ended up taking some home.
Server was awesome how ever our steak fajitas was completely burnt. Our server completely took charge of the situation and resolved our complaint pronto.Our dining experience was saved and night was wonderful.Returning to this location is a for sure for us.
Of all of the similar style chain restaurants, I like this one the best. Tex Mex stands out well here, and is not as expensive as the others like Applebees and the tgi Fridays.
Very good burger and service.
Walk in, get seated and then promptly ignored. No one comes by and asks if you would like something to drink or even take a meal order. As an experience, it sucked. Is it possible to give negative stars?
Who doesnt love Chilis? I swear comfort food and a great waitress. Got a delicious 5$ margarita with the alcohol on the side and bacon and ranch on the side of my quesadilla. So being my picky self my waitress didnt bat and eye and gave me a smile with attentive service! Thanks
Barely average food, awful service. I only tipped because I had a gift card to use up. The salsa was more water than tomato and the coffee was rancid. I have never seen a thinner tortilla chip in my life.La Divina Dos, a local Mexican taco joint, is about a block away from this restaurant. Go there instead.
The food was ridiculously salty. The chicken fingers were cold and the service was bad. There was not one good thing about my visit to this place. I left almost every bit of food on my plate and the waitress didnt even seem the least bit concerned with the fact that I left without really eating.
Must admit my favorite part was there 5 dollar margaritas they tasted like a 10 and my husband loves there burgers honestly and surprisingly there really great quality and awesome combinations we will return for sure.
Great food. Wasnt very crowded for Valentines day due to restrictions, but everything was great
Excellent service by Danielle at transit rd location, and i loved the enchilada soup,with lil sour cream mmm, then i had bacon ranch chicken quesadilla,was perfect. Thumbs up,and clean too,very clean. Danielle should get a raise,wasnt the fake nice,was very personable and beautiful lady.
Don’t know what the manager is doing here - trying to run an establishment with only half the waitress staff working the tables. We came in and 1/2 the place was empty but still had to wait 10 minutes as “ no open tables” what the heck do I see at least 15 tables empty?? Due to the fact the staff was not present the waitresses were running around like crazy . Table next to us waited 20 minutes and got up and left as they didn’t even get a waitress at their table. Step it up Chili’s or you will be the next one boarding up your windows ...
The margeritas were too salty. The ribeye was not cooked well at all. The fat was not reduced nor seared through properly. The medium steak I ordered was cold on the inside instead of the proper warm temperature that comes with a good steak. Also, the amount of oil was beyond ridiculous. It was like a flood on my plate. I mean a little bearnaise is cool, but seriously? It’s like the cook never cooked a steak in their life. I know it’s a chain restaurant and that alone drops the food two stars, but wow smh.
Bartender/server the night we went in was super impatient and rude. I complained that my salad did not specify jalapeño peppers on the menu and I watched her go from one employee to the next talking about me. Disappointed.
Good drinks and specials for two.
Very disappointed with this place came in with my wife and kids got our food it was a bit cold but our waitress never came by to even see how it was. We got the dinner for 2 she Came over 45 minutes later asked us what we wanted for our dessert we told her way to the half hour no dessert came we paid our bill and walked out very disappointed.
We enjoyed a 3 for $10 special. I had a salad and quesadillas, my cousin had the clam chowder and the quesadillas. A drink ( non- alcohol) was in included. Fast service, great price.
The beer was cold ! Nacho chips way too thin,and too salty. Salsa too watery. Fries undercooked.Crispy chicken bites pretty good. Gave this place 2 trys !Nope ,not going back......
Steak was perfectly cooked and loved the load mashed potatoes! Ordered a spicy Caesar and recieved a caesar salad the same time my wife got her beer...Forgot that Americans call them Bloody Marys! My fault! Lol
Food was good and server was really nice and attentive. We had been traveling for many days in a row, we walked in 30 minutes b4 they closed and they still took good care of us.
First visit to Chilis and cant wait until I return! Food was great, well seasoned and a pleasant surprise. The waitress was accomodating and very friendly.
Food was delicuous as always. Service was great. My whole family loved it and wants to go back the next time they are in town.
Always good service and the food is constantly good. Decent prices. One of our favorite restaurants.
Fantastic service very kind we had 2 tables for a party of 14 and they took very good care of us all such a good time we had
Our server was great! The prices are excellent for the amount of food you recieve. It was great!
We went to chili’s on Niagara Falls blvd one waitress was going to seat us another girl said it’s will be 45 minutes I asked for the manager who never came out so another waitress came and said 20 minutes wait so we walked out I guess they didn’t want our business
Just OK you have to sign up for emails in order to be guest & use their wifi. Forces u to do this. Server said it was something new & he thought it was stupid. Most expensive drinks anywhere. Will not go back. I have seen it change a lot over last year, & its not for the better.
I love this location!! The food is great, the service amazing, the drinks are good, management is hands on and great, and thats why we love coming back every time!!!
Great customer service/supportAverage wait timeGreat pricesAmazing food
Our waitress was nice, service was a little slow this time, but I love the atmosphere and the FOOD. The boneless wings in BBQ sauce were amazing.
The people here are friendly. Decent food and its also a wing shop so you have choices. Easy to find it sits right on transit rd. Moderately busy.
This place was freezing, most of the customers ate with their jackets on. My food was lukewarm at best. This is not a place to go in the winter when you would like to have a warm meal.
Great Bogota margaritas. I like the strawberry ones. Help soak up the alcohol with endless nachos and salsa.
Yum,great hostess
The food and service was awesome. With the changes due to the virus, we felt very comfortable eating here
The food and service were great.
Cant share experience....Arrived at Four P.M. Monday, May 17th and closed. No one to cook. Never in my life did I have something like this happen to me.
It was a great time. Food was excellent. Try the triplier, lots of choices. The restaurant was at capacity, but staff remained pleasant and food was delivered quickly.
Good deals, but havent ever really had good service going here. Seems as if the staff gauges how much money you have, and focuss attention on customers they believe will tip well.
It was Chilis. Good food and great service. Every time I go, the waitress / waiters are awesome.
Speedy service and food was good had a southwest Chicken ceaser salad and a strawberry Margherita .
Like the Food there for the most part, but the Soup & Fries Come Out Not Hot Sometimes, and the 🍪 Tastes Burnt. Vanilla Ice Cream Is Low Grade As Well. 😬
I had the three for ten the burger was excellent the clam chowder was very good the service was wonderful my wife also had it 3 for 10 everything was wonderful for her had a wonderful time definitely going to be back
So many choices, everything we had was Delicious! Our waitress was amazing! Good prices and good size portios.
Food was great. waitress was awesome very attentive, polite and knowledgeable. will be back again.
I cant remember our waiter but she was amazing with my daughter and the food was on point. A good night there.
My very first visit, didnt know what to get or expect, everything was super clean and smelled great...sad thing EVERYTHING we ordered was spicy and just too much for us :( other than that they have nice servers and great Customer Service -I am all about CS- it wasnt expensive either, so I will look more into their website for our next visit to look for non spicy options :)
We had The Boss... More than anyone can handle. Didnt need the sausage on it, overkill. But the service was quick and Friendly as always
Food was good. Service was lacking a little. Bartender was doing double duty (which I give her props) but attention was lacking for the table customers.
Getting better service was good and food as expected. The selection of drafts was not great. They did remodel the restaurant and it looks nicer
The food is what you would expect from a restaurant chain so no complaint here..the look of the restaurant tho, is not very appealing..theres a difference between rustic old looking style to a definitely non finished project..thats what it looked like to me..
Great food really like there Texas cheese fries and there chips and salsa.
Excellent food and portion size as well as customer service.
Food is great not too many people there at that time but love going for their California BLTs
Food was tolerable after it was remade the right way. Waitress was horrible. Had to flag down the manger to get the meal remade and get refills.
The food is delicious. I love the southwestern eggrolls. The dessert is also good. And I like the 2 for 1 drafts beers.
The restaurant is very dirty. The food is typical of the chain, and the service is good, but even the walls are filthy in the seating area.
Absolutely delicious and the service was awesome cant wait to go back.
This place is going down hill fast. Last time I was here it was meh.... this time it is awful service is horrible and the apps were cold. I think this will be the last time we come here. I think there are only 2waitress on. The manager should be fired!!!....Update. Now a new manager he has this place heading in the right direction we will be back
Every visit should start with your favorite beverage expertly prepared then proceed to a delightful entree chicken wings are popular as are the many variety of burgers do not forget desserts as the chef is an expert Parking is free and convenient try lunch or dinner
Food was okay, service was slow. Plenty of local places I would frequent before going back here.
Im drunk rn and this is a honest review. Please see image. Thank you.
I enjoyed visiting Chilis. I havent been here in years. I ordered the El Presidente drink and it was HUGE, I definitely got my moneys worth.
Total reviews rating 4.2
199 Reviews for Chilis Grill & Bar 2023:
Review №1
2022-02-08Went to Chili’s last night in Niagara falls and had a great experience! There was nine of us and our waitress was Jenna and she was terrific! Didn’t wait for a thing,she was on her game that’s for sure! She was so pleasant and sweet. Being in the restaurant business I appreciate great service and a friendly server and she nailed it! The hostess Madison was super friendly and very accommodating also.
Review №2
2022-04-16Food was delicious! Our server Samantha was very friendly.
Review №3
2022-03-27My ribs were TERRIBLE!Dont know if it were the ribs themselves or the sauce I selected. But I dont plan on coming here again. $23+ down the drain!On a more positive note, our server was extremely nice.
Review №4
2022-04-17I’ve never been one to leave reviews but this is a place I will never go to again or order from. The place had maybe 3 tables not even and there were no workers at the front desk and no workers at the pickup desk. Two women and Im guessing the manager (because he was in normal clothes) had all caught eyes with me and proceeded to go back in the kitchen and did not come out for a while. A completely different girl then came out and directed me where to go but there was no person to help as there were workers just standing around in the kitchen. Then they got more than half our order wrong and when we looked at the receipt the person who took the order carelessly put all the wrong items down.
Review №5
2021-09-19Not as clean as it could have been, pop was flat, friendly staff, and the food was good. Something to eat at 9pm at night. It works.
Review №6
2020-10-26I got the meal for 2 to go. Ordered the Margarita grilled chicken as I usually do for myself. It was the worst meal ever. The chicken was dry and discolored as seen in the photos added. There was no pico sauce or anything on it, just dry tortilla chips. I threw most of it out. I tipped for this? First time ever I had such a bad meal at Chilis. Probably the last.
Review №7
2022-02-10This was our first time at Chiles. Service was good, food was good, atmosphere was good. They only complaint I had was my food was at best warm(mashed potatoes and broccoli) I was going to get it microwaved but our server was quite busy.
Review №8
2022-06-092 for 25 is completely gone. Would be fine if they upped the price to like 30-35. But alas; its gone. The 10oz steak alone is 20; so it kinda defeats the purpose. Wont be going here again till its back sadly. Ik inflation is bad rn but its the fact that I dont think most of their food matches the price. All good though, hope it comes back soon!
Review №9
2022-03-28Good place to go to eat and have a good time with people. I highly recommend the Cajun chicken pasta from the 2 for $25 menu or at least I think its on there. The side salads are good as well.
Review №10
2022-06-12Always good when your are tired of cooking. Sat at the bar by myself and felt comfortable. Bartender was really nice and attentive.