Delivery
Yes
Chipotle Mexican Grill in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 716-836-1039
Site: https://locations.chipotle.com/n...
Site: https://locations.chipotle.com/n...
Opening hours
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
Comments (199)
This place is terrible. I spend $30 on an online order just to find out that their system didn’t put in the order even though they charged me after 30 minutes of waiting. I then go into the line to redo my order and find out that they don’t have cheese or chips. Waiting for 25+ minutes at this store is a common occurrence and they are out of at least 1 ingredient every time I go into the place.
I do Uber Eats and pick up from here a lot. (Niagra Falls Boulevard, Amherst NY) They are always backed up with mobile orders and deliveries. Sometimes they stop doing in store orders because they are 15 to 30 minutes behind mobile orders and deliveries. There has been times they run out of bags for orders and then just cancel all existing orders and any new orders. This happened last on Sunday April 11th, 2022 around 5:30pm. Very unprofessional to run out of bags in the middle of dinner.
Placed an order on the app today, no notice that when i would get there, the store has a sign saying they’re closed!!!! they provided a phone number for refunds, but you need an order # which is not available on the app. i had to go somewhere else during my break and was late coming back. im never coming back here.
We ordered online because they do not accept order in house.After placing the order we drove there only to be told they had no food left.This online system is pethetic.Total waste of time.This place suckes
Service. Ordered online for 5:20 pick up, arrived at 5:40 for pick up , not ready.Manager asked all online orders after 5 oclock,come up front so we can print your order. Then he announced no more line orders until we get caught up on the to go orders. Theyre were approximately 20 of us waiting and he proceeded to take the line until completed. Finally got my order at 6:08.
I am a door dasher && walked into this location at 2:45 pm this afternoon , upon arrival the front line was almost out the door & one other lady was standing over by online order pickup shelves. The shelves had no completed orders on them & the other lady had been waiting 15 min prior to when I walked in , after about 20 min of watching 2 girls by the takeout line doing nothing by chatting and doing everything else by takeout orders , she asked about her order to another girl to just find out it has been sitting in the back the whole time she was waiting , I politely still waited for the door das orders I was there to pick up , 35 min go by and few other walk in and wait by me , only than and after they cleared the front line did they start working on online / to go orders , to which they closed the front line , after about. 42 min wait I finally received my door dash orders I was there to get , one of my customers had asked if I could ask the store to add tortilla on the side because he forgot to do it , I was Ignorantly given the answer of there’s nothing they can do about it , & he would have to place another order & I would have to wait till they got through the 20 orders in front to give me tortilla , so I than asked what if I paid for it here and customer reimbursed me they said thatl work , few other door dashers were waiting awhile for their orders as well and we were all upset , one girl snapped at us that they were understaffed and if we can’t understand than she doesn’t know what to tell us , she proceeded to cash out the tortilla for me && ignorantly said I’m not doing cash for this , it has to be card , && I responded with that’s all I have && she said GOOD , I than proceeded to ask to talk with a manager and she and another girl yelled & claimed she was the manager . Terrible customer service , understaffed or not , I would of been a bit more understanding if the first 30 min I spent in the store the 2 girls on the takeout line weren’t doing everything but takeout orders . I will never take another door dash order from this location & will never visit for myself as well , get some new employees
This store is probably managed by a teenager.Most inconsistent Chipotle around.The few times Ive been theyre its always something wrong with them.Sometimes theyre out of almost everything, sometimes they randomly close the line and a couple times Ive went there and the whole store is closed a couple hours early lol.
Placed a mobile order, arrived at the restaurant for pick up and they hand me the bag which does not have the salad dressing. Cashier tells me they dont have any dressings available and to request a refund through the app. This is the second time I.ordered from a Chipotle and they had no salad dressing.
Absolutely the single worst chipotle restaurant I’ve ever visited by a long shot! The staff (including the restaurant GM) were extremely rude!! I walked in with a friend and we were the only ones standing in line. The staff was trying their hardest to rush us to the end of the line as fast as they could so they could continue talking amongst themselves. When I was asked what toppings I paused for half a second to contemplate what I wanted and he just kept repeating himself What toppings!? What toppings!?Additionally the portions were no kidding probably half the amount I would normally get at any other Chipotle I’ve visited.Stay away! Better off going to Moe’s across the street!!
This is the most unreliable chipotle there is. Sometimes it’s open and functioning as normal but mostly their system is down and they are either closed or you get there and have to put your order in online.
Just walked in and they said online only. Terrible service for last year or so where they are constantly switching up when and how to order. They had online only at another location but then you would have to wait for food not ready while others walked in and got food right away. Not worth tracking this nonsense. Covid broke this company.
Not taking any cash.The sign on the door advertising such is in the smallest letters Ive ever seen. And...it says we ask you to use credit card or gift card due to coin shortage what? Im giving you cash,keep the change...but the cashier just walked away from me and that was it.TERRIBLE CUSTOMER SERVICE.WILL NOT BE BACK HERE AND I WILL NOT RECOMMEND TO ANYONE I KNOW.💯💯💯💯💯💯
The WORST chipotle in the area. They always close early or stop taking orders inside the restaurant and then when I went to place an online order the worker said don’t waste your time we are 30 orders behind and it will be another hour. This has happened to me a few times! Never going back to this location.
Very rude. Was waiting to pick up order for 5 minutes & no one greeted me until I asked where I could pick up my order. Manager or whoever had back turned to me when I asked a question and answered it with the back STILL TURNED, didn’t even respond your welcome when I said thanks. Anyways.. I will never come here again simply because of this experience! Wish I had gotten a name tag!
Okay my first time having chipotle and I’m not disappointed. The young lady that assisted me was patient,kind,and helpful in helping me decide what I wanted to eat. Awesome Awesome Awesome 😍😍😍😍😍🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾👏🏾👏🏾👏🏾👏🏾💕
Easy to grab lunch here, quick convenient and taste great.
This chipotle is absolutely awful. I’m a college student at UB and unfortunately this is the closest Chipotle to campus. Each time I come in the line is almost out the door. It’s a very chaotic scene; and I feel rushed every time I go through the line to make my bowl. What should be a 10 minute experience turns into a 30 minute ordeal because of the wait. And I have no problem waiting but not if I get a mediocre bowl at the end of it.Almost every time I go they do not take cash. They do not inform you of this until you get to the register, so if you’re reading this make sure you always bring a card to this location.They put little to nothing in the bowls. They are almost always out of steak. I came in one night and they were out of guacamole and cheese. The drink/utensil station looks like a bomb went off. Napkins and forks all over the counter. And not to mention there usually isn’t any frescas or lemonade filled. The guacamole is flavorless and the chips are always stale.I could go on and on about this chipotle.. but judging from the past months of 1 star reviews this location has- nothing will change. I get this is a high volume location and there are staffing challenges but my visit today was my last straw. I guess I’ll just make the drive to the Tonawanda chipotle because this one needs some serious help.
I love the burrito bowl. It is so good and you choose the ingredients you want in it.
Ordered online and went to pick it up. After getting home I opened it and saw this. Now, either someone at the store ate half the bowl or chipotle has become so cheap that if they add one grain of rice that is enough for the customer. I still gave it 3 stars because the food was still good and online ordering was easy, but come on chipotle this is just sad. If you are going to do this then make the bowl containers smaller because it makes the meal look terrible with all that extra space. I would always recommend chipotle but maybe this location is not the best choice.
Just wonderful. Pretty busy location so the ingredients are always as fresh as it gets. Nice and polite employees too
What a horrible place. Probably the worst chipotle location in the country but definitely in the north east. So many bad experiences, very poorly managed.
The workers are incredibly mean, rude and slow. They NEVER have delivery orders ready on time. Bathrooms are disgusting also
I love chipotle but this store is horrible. There isn’t a single time I order from there and don’t have an issue.
I have been to this particular Chipotle twice over the last 2 weeks. Both times were very disappointing. The first time they were rude and working so fast that they ripped my daughters wrap and just gave it to her. The second I got a bowl, which we pre-ordered to be ready at 1:10 and it was not ready until 1:40. Again they were rude while my daughter was waiting for it. I would expect their employees to be more friendly. The service is very poor especially since the prices are pretty high. What happened to service with a smile? Maybe these employees could benefit from a program that shows them how customer service works?
This is the worst chipotle I have ever been to. I walk in and it’s only online orders which they never specify when that will happen, I get to the drink station and there’s no ice or coke. There’s also no chips, guacamole, or tomatoes. If you don’t have the food you sell then don’t be open. Then I get back to my room after waiting 30 minutes for my food and I open it up and there’s half a bowl and basically no rice. I was literally eating cheese. I work in the food industry and I would never give customers poor quality of food. Awful. Completely awful.
Definitely the worst Chipotle I have ever been to.1. They close early all the time. There have been multiple instances where I have gone at 7 and they are already closed, when they are supposed to close at 10.2. The portions are way smaller than any other Chipotle I’ve been to. They barely give you any rice and are very inconsistent with their portions whenever I go.3. They always have system failures. They have not been accepting cash for awhile now.This location is horribly managed and is in need of better management.
Not like the other chipotle places I visited. Most things were out of stock and the taste of whatever was left wasnt that great.
Do not go to this place at 1.5hrs before closing. They are out of stuff to make a burrito, yet charge you full price... I should have walked out.
This location is a very busy place, located in the Target plaza on Niagara falls boulevard. As always you have choices of burrito, tacos, and rice bowls as your base. Next you choose your protein, or you can opt to go veggies only. You pick your other toppings/fillings such as cheese, salsa, beans, rice, lettuce, and guacamole (Xtra charge). There is a patio up front of the restaurant where you can eat.
My first time here, but the flavor was good, and the hot salsa is definitely hot. I had the steak bowl and my gf had the shredded pork which she said was tender.
I was disgusted going to this location. There was garbage everywhere on the drink station. Half of the drinks in the fountain were out. No lemonade machine was working. I order double chicken in my bowl and there was hardly any. I ordered queso on top and there wasn’t any. The one staff member was rude to a whole group of us because we didn’t see that it was online order only to which he said in a nasty attitude, “read the door”. I was too busy reading the list of food items they DIDN’T have. I was just so disgusted over how dirty it was. Never again will I go back. I wish I could get my money back.
Forgot my chips, forgot my sofritas, got brown guac, and close to no rice in my bowl. It looked disgusting covered in brown guac.
The worst chipotle. You open the door and they all immediately scream at you to get out if theres no mask on your face. Horrible customer service. The food always sucks and they always mess up your online order.
Premium price for food and the portion size is worse than a ghetto Wendy’s who can’t count nuggets. Update: Went back again. Who runs this place? It’s still a disaster.
Typical Chipotle experience. They should make sure to tell the new employees that they can go a little heavier when adding ingredients. Felt like i paid for half a burrito bowl last time
Any chipotle I go to is always good. Went around 8pm and there was no line to order food so that is always nice. The employees were fast at fulfilling my order so there was barely a wait. Highly recommend going before or after dinnertime to avoid the rush and wait if you want to get in and out. You can order mobily and pick it up or you can go in and get the food, you just cannot dine inside the restaurant but there are seating areas outside where you can eat it there if you wish.
Today June 16th, 2021 at approximately between 11:20am-11:30am I had one of the worst experiences I have EVER had in my life while working/picking up food from this location. I walk in and I proceed to look for my order and I was not able to find it, so I walk up to the front like I would any other day and ask this young girl with blonde hair in a pony tail and blue eyes “what is the wait time for this order number because I would prefer to wait in my car” She seems already upset by her body language and the way she rolled her eyes before I could even say hello or ask a simple question. She doesn’t say anything just proceeds to scroll down the screen and says “I don’t know” while rolling her eyes another time. ( which is weird because they always give an estimated time and most of the time the employees here are very kind and polite apologizing in advance in case it is not ready at that specific time) so I walk away and go to the bathroom I come back and ask her “can you please tell me how many orders are ahead of mine” (so I can estimate the time myself) She then rolls her eye again, scrolls through the screen aggressively. I asked her “what is your name” because I was going to thank her for taking time to help me and try to cheer her up because it reminded me when I was 19 and could not stand working at McDonald’s. She then walks past me saying nothing and goes to the table where all the food is grabs the bag comes back doesn’t look at me one time. I said “thank you, what is your name again?” she kinda drops/shoves the bag at me and says “I’m not telling you my name and your order was on the table” and walks away. Now at this point I’m done being nice because she seems to have something personal going on at home, which in my opinion should not interfere with how customers are treated at work. I felt very uncomfortable and shocked/confused on why this child is so angry. I then ask for a manager, because I have never in my life experienced anything like this while working. This young girl was so rude for no reason. I come to this location almost 3-4 times a week if not that more and have never had an issue other then waiting 20-40 minutes for food that should be ready at a certain time.. I felt so uncomfortable and just disrespected, my children do not even speak to me in the tone this young girl did. Not to mention I spoke with the manager who claimed her name is “Barbara” she was very rude and laughed at everything ( I have video to prove it) I simply asked for her to write her name and corporates number down and initials of the young girl because she refused to give me her name and she had staff yell at me to get out of the store ( which I have video to prove as well). It wasn’t until I had to literally break down into little pieces how I felt that she finally apologized. But still refused to write down corporates number and her name with the young girls initials. I can say there was ONE good employee who was VERY apologetic and came apologizing for her coworkers yelling at me to leave and the manager just shushed her. That employee should be manager and needs a raise! she was very professional and took her job seriously, she made feel a little better once I left and I’m glad there is someone who understands.
The manager of this location is very rude to both customers and fellow employees. She refuses to admit fault when she clearly made a mistake and just gets an attitude.
I have been twice to order pork, once in a bowl and once in a burrito. Both times the amount of meat they gave me amounted to exactly two small bites from my fork. I am no longer going to this Chipotle. Its ridiculous. Both were mobile orders. I will go elsewhere from now on. Other Chipotles dont do this I have been to many Chipotles. What a rip off.
Do NOT order online. We ordered yesterday (through the Chipotle app, for pickup) at 6:05pm, for a 6:30pm pick up time. It wasnt ready until 7:15pm. We did not sign up to wait for over an hour for this. Dozens of people were also waiting, inside and outside the restaurant. The orders they were putting out were due an hour before. This location used to be just fine - but something changed this year!
The food is as to be expected for a chain. I went two weeks ago and they had dine in options. However, the last time I went they were carry out only and you had to put your order in online rather than go up to the counter of the store. They were really busy, but everyone was nice and helpful.
My wife and I normally love getting Chipotle because it is consistently high-quality ingredients and well-portioned. Recently, we have been ordering through the app and our regular meals have just been getting worse.First, the proportions of ingredients in the bowl are no longer consistent and overall you get much less of everything. Last night, our bowls were maybe half full. Neither of us was full or satisfied and normally we both have leftovers.Second, they consistently forget to put the cup of salad dressing in the bag. After having gotten home without it a few times, now I need to look through the bag in the store to confirm it isnt there and then ask for one.Third, they seemed very disorganized yesterday night. As I was going through my bag to check for the salad dressing (not there) I noticed an extra set of chips and some queso that we didnt order. Then, a worker came over and said they put something in my bag that wasnt supposed to be there and took them out. Not sure what happened to it since I had already touched the packaging for everything with my bare hands - not that Im dirty or sick but in general I wouldnt want my food to have been handled by another customer.Overall, 2/5 and my biggest complaint is the decreased portion size. Perhaps it would get better if we ordered at the counter. We wont be ordering from the app anymore unless changes are made.
Stop being the 737 Max 8 of food and maybe youll find a way to actually be open regularly.
The food doesnt taste the same at this location. The quality and quantity has diminished.
It was very messy and unorganized, half of the ingredients are missing, you’ll definitely be very disappointed leaving
Mobile ordering only. My order was ready 10 minutes past the time I selected. The bags were being placed on a shelving unit but barely any names were being called out. Too many customers were standing and hovering near shelf versus sitting down out of the way. My bowl was missing the corn on it.
Absolutely horrible. If I could give no stars, I would.1st) I’ve placed to go orders here about three times over the past year and each and every time, my order has been completely wrong. When I address it to staff, they are so rude. Staff does not smile, they are short and speak down to you. They act as if it’s an inconvenience to correct your order. Once, I found a whole avocado pit in my incorrectly made order.2nd) when I have been in the store waiting for them to correct my order, I’ve noticed horrible management. I’ve over heard management yell at staff, claim to “forgot the new boy was there”, and not know where to put staff at some point. The last time I was there, I had a brand new staff member correct my order and they apologized stating today was their second day and that they were all alone. This staff member actually listened to what I wanted. This new staff member had to hunt down someone in charge to ask multiple questions on how to do something while helping me out. As someone who runs her own company, how does putting a new person on all alone seem like a good idea? They were not understaffed, which was my first consideration. But this poor worker had no clue how to do half of the job. It took forever for my meal replacement. And there was a line to the door. Clearly, they do NOT know how to run a business here, and clearly they do NOT know how to train and hire competent staff. The worst location I’ve ever been to and will not return. Sad because I’ve never had an issue like this before until I started going to this location. I will be attaching a photo for proof.
Completely messed up to go order and then made us go to the back of the line get it remade. They wouldnt even give us complimentary chips to make up for wasting our time. We are never coming back.
You dont allow customers to order a menu item because you moved your quesadilla maker to the online order only line. You can easily throw one in the machine to fulfill a customer order when theyre trying to feed their kids.
I didnt mind waiting at first because my kids really wanted Chipotle but, I placed the order at 750p and they gave me a time of 815p. Its 916p and we still havent gotten our food. They new more people working, its only like 4 or 5 staff and 15+ people waiting inside, 5 outside and a lot of people waiting in their cars. Ridiculous!!!
Terrible service. The location is mobile orders only which is fine. The problem is you order your food for say 545 pm and don’t get it until 630 pm. This has happened two times already. While your waiting the time in calling out orders that should have been done an hour prior. This location used to be fine, but I’m not going to wait for mediocre food every time.
Food is decent, staff has incredibly high turnover but somehow this location always seems to hire someone with a bad attitude. I’m not of the belief that “the customer is always right” but if anyone with eyes can see that the bowl i just paid $9 for is only half full, maybe apologizing and remaking it is a better option than arguing with me about portion sizes.
Amazing place , great food and always crowded with some nice people 😀🍽😋
I ordered at 6:30pm and it delivered at 8:50pm today! So I waited more than 2 hours for my order to arrive. It all arrived cold and the hard shell tacos were soggy! They even forgot to include the tortilla on the side which I paid for! No utensils either.The delivery driver picked up my food and sat with it in the restaurants parking lot for over an hour according to the delivery tracking. He also did not respond to my messages when I tried to contact about my order. Funny how he got up to deliver my order as soon as I texted him though the app. He “Name is: MD, I” also did not follow the delivery notes! This tops as one of the worst experiences I’ve had with a chipotle order!!
Walked in and Im told they arent taking in person orders. I understand that places are overwhelmed with staffing issues and such but how do you favor online orders over the people who actually showed up?
Fast、fresh and delicious.Really enjoy the food.Definitely come back again!
Why do I keep going back.... Your employees at this location can not roll a Burrito. They used the last amount of chicken crumps. Management will not addresss the issues with quality._______________________________________________________________________Went back. It was a mistake. They still have the same issues with how their food is put together, no consistancy, no attention to detail and they do not listen to the client. Very poor customer service at this location. I can only think that it comes from the lack of management or managers being engaged/training their staff._______________________________________________________Hey Chipotle, want to pay your staff $15/hr and raise your prices... Great. Could we get some better service? Like maybe, just maybe make a Burrito where the sour cream is not all on the bottom. Please use some common sense and train your staff. 3 strikes and this location is out. Spoke with the same cashier on my last 3 visites and sorry for that does not earn my business. You can do better.
Just picked up an order and the only thing in the bowl that was correct was the steak. I am allergic to onions and they put corn salsa in which I did not put on my order. My order is the easiest, rice, meat, cheese and sour cream. Now I have to order a entirely new bowl to be delivered from a closer location since the restaurant will not answer the phone. I picked up this order on my way home from work which is 45 minutes away. I will never come back to this location.
Awful awful pick up service !! - I placed an order at 6 for pick up at 7 and it still was 45 min late being prepared. Since when does a fast food place need 2 hrs to prepare an order??? This store needs to get its act together. NEVER ORDER FROM HERE if you want to see your food!!
Terrible experience order wasnt ready for pick up for more than 30 minutes from promised time. When I brought it to their attention they gave me an excuse and said itll be right out. ended up waiting another 10 minutes. By the time I got the food and sat down to eat I learned that the cauliflower rice was watered down cold and hard. There was no apology and no sense of urgency. I spent my entire lunch period just waiting for my food. Will never order here again.
Rude staff and missing food items in your order every time.They are on a hot streak for missing food items and misbehaving with customers, I will drive extra miles to another location, but NEVER recommend this location.DO NOT recommend walk in, as the rude staff will ruin your dayDO NOT recommend ordering online, as your food will be cold and accurately wrong
Fast and friendly service, good quality food.
Portions are horrible when you order online. Ordered the keto bowl and there was barely any cauliflower rice. If Im going to pay a 2.00 surcharge, the portions better be similar to the other unhealthier stuff.If I pay $14 for a bowl, I need to feel full and satisfied.
Ordered a bowl with barbacoa asked for dbl meat. He put like a ounce extra on it. I even asked is that really all you get for 4 dollars more? Was told yes. Honestly mighty taco and moes gives you more for your money. Was if time and money wont be back
I just ordered pick-up and when I got home my guacamole wasn’t in the bag. No big deal. But then I bit into my vegetarian tacos. One didn’t have the beans in it. The second one actually had MEAT in my VEGETARIAN tacos. I do not eat meat. I was appalled. The chips also taste burnt even though they don’t look it. Like something was burnt in the same oil and didn’t change the oil out. Horrible experience overall.
First timer at Chipotle. Service was friendly and patient. Food was filling and delicious.
Location is getting worse and worse. Making orders wrong, and incomplete. The driver waited at location for over 30 min. Less than 1 star rating.Update: Door dash said they would have them replace the missing and wrong items. It is now 9:30pm and the order is still not ready.
Watching a worker yell at everyone from the register to the front door if they didn’t have a mask on made me lose my appetite. This was on the first day back of masks being required in Erie county.
“Online only ordering” most of the time, closed on random days, and rude staff.
Ordered through Door Dash tonight 3/25 at 5:33pm. Driver forgot my two $3 Cokes so I called the store to speak with the manager. A young man gets on the phone claiming to be the manager. Not sure what his name was because It was hard to make out through his mumbling and the noise in the background. Anyway I explained that my drinks were forgotten and I would like a refund. He proceeds to tell me I have to request a refund through Door Dash. Wait-what??? So I tried to explain to him the logic of this. Food/drinks are paid for to Chipotle. Delivery is paid for through Door Dash. Simple right? Apparently not. He again tells the refund has to be requested through Door Dash and offers to take my name and number and “see to it door Dash gives me a refund “ . Obviously this kid thought he was going to give me the run around. I told him I wasn’t going to be given the run around and that he is incorrect. Chipotle needs to refund the money. He then hung up on me. Nothing but Unprofessional irresponsible children left to run this establishment. I will be addressing with the GM or Corporate and I will never give Chipotle another dime!
Please dont take it wrong, I love Chipotle & I always gets them. But for some odd reason, this location have an issue with giving me the right amount of food. This is a several time cases when I come here with my girlfriend or my buddies, I always get less portions of the food; A half scoop of rice, barely a full scoop of the protein, full load of lettuce... like why?!?! I was a bit fed up, so few times I asked for a bit more... they ended up writing it as double meat on my bill. And as Ive said, it only occurred on this location, and its always my order that being served... less!! I do not know why this is occurring, as for the other locations such as transit Rd, or cheektowaga location, they gives me the right amount for what I pay for.I wish I wouldve took pictures of each order to show everyone what I meant, but this is nothing serious. I hope it wont continue to occur. Because this location is very convenient for me to get great meal after Gym.
Great place to grab a quick meal. Went there for some lunch and the place was packed, however they were moving fast. Ordered a chicken bowl with side of chips and salsa. They got my order quick less than couple of minutes I was already checking out. Food was delicious and fresh. Overall, would definitely come back to grab more lunch.
This location is a joke! Rude employees and awful timing. I’ll never come back!!
This location is always has great food, and it is helpful and courteous. This last visit I had an issue with my online order not coming through the system. The manager investigated and ultimately was able to get me my food with little trouble. Also of note it looks like they are doing construction to expand the outdoor seating, which will make an even more pleasurable experience. I highly do recommend this location
Food is alway great it’s just the service they don’t pay any attention to you. I asked for spinach 3 times and never got it even the person behind me was like wow you really didn’t get any spinach you asked 3 times! This happens a lot at this location I honestly feel you guys might be putting too much pressure on your employees to be very fast but they are going so fast 95% of the time I come here something is always forgotten.
Worst Chipotle ever. The food is no good and they won’t even take your order in person. They make you order through their app and sit inside and wait. Totally pathetic and will never come here again. Avoid at all costs
Normally I love Chipotle but I just feel like I should share my experience today. I ordered DoorDash, all I ordered was a bowl. The ticket on my bag said my name but that bowl inside did not, I was given the entirely wrong meal. I promptly told DoorDash and they refunded me and I ordered again as I was looking forward to eating my bowl, and I called chipotle to let them know about my mixup and to make sure the next one was the right one, and to let them know Nora also got the wrong food. When my next order arrived it had a hair in it.. I am disappointed today. I never have issues at the Falls location.
BUSY location on weekends, but that doesnt stop the good quality offered by this Chipotle location! Parking can be a madhouse; the restaurant is located in the middle of a busy shopping center.I was tempted to try another location or different restaurant when I saw the long line- but to my surprise, they HANDLED it very quickly. I had a larger order for my family of five and the employees were able to get it done fast.The dining space is relatively small for how busy the location is- but not outrageously tiny. Bathrooms were clean, restaurant was clean- especially the soda-fill station.Very pleased with my experience at this Chipotle location.
Fast food at its finest. Healthy choice over its competitors. Food is fresh and healthy....which is crazy for a fast food chain.
Food was great, service was adequate, but the staff was not friendly or gracious. Be nicer and I might come back.
I paid them for a lunch delivery to my office as a treat to well deserving support staff during these difficult times. Two lunches were missing. I called. They acknowledged that the driver forgot one bag. They refused to deliver the two missing lunches to my office and told me that I could either pick it up from them or not. This came from the manager. Rude, unprofessional. Manager Will Casey should be fired.
THEY ALWAYS HAVE ISSUES AT THIS LOCATION... ONLINE ONLY... 30 MINUTE ADDITIONAL WAIT TIME
It has a good taste and worth a try
My wife and I ordered phone online which it showed it was being processed then when we arrive the order wasnt being made. We showed that it read order been placed etc but no she was told sense it didnt show on their end they wouldnt make the order but the online portion charged my card? And they said in order for a refund we haft to file through online site which is BS..... Your company charged my card for the $20.83 but we had no food and my card was charged, shady fraud tactic of you ask me. Still waiting for a response. SMH we wont be back ever and clearly this business doesnt mind losing patrons. Lexus
Very busy but organized, thorough, and delicious!
We ordered 2 quesadillas, with a side of beans and rice, through their website. We received 2 quesadillas with rice and beans on the inside of the quesadilla not as a side. We contacted the store and was told to go through the website to file a complaint and receive a refund. We have yet to hear from anyone or receive a refund.
Imo the Chipotle experience is pretty standard 5 star fast food. This Chipotle never seems to have hiccups in quality or service as we go there plenty.Depending on the location the food might not always seem as fresh or the tea be full of tannins but I dont think Ive ever dealt with rude staff at any location.
To my surprise my queso tasted like broccoli cheddar soup! Although this wasn’t a terrible thing I was not thrilled to find out my needs of queso were not going to be met with this thick broccoli cheddar soup. The chips were also the flavor of what I could only imagine an old used book would taste like. Not happy, not upset, but will not be ordering the queso again anytime soon :-(
Absolutely the worst staff I’ve ever seen. I am a vegan and so the majority of my salad bowl is veggies. The girl barely gave me any. I literally had to ask her 4 times for more peppers and onions.I explained that I wouldn’t be getting any meat or cheese. The girl not only gave me a look of disgust, but her body language said it all. She passes my salad bowl off the the next employee. I ask for guacamole, (which you pay extra for). She literally scraped a tablespoon from the bottom of the container. I nicely asked for some more fresh guacamole. She, likeThe first girl, did not say a word but gave mea look of disgust, sighed loudly, and grabbed anew bin of guacamole. As i was waiting for the top for my salad bowl, the guy in front of me asked for cheese. There was a very smallamount left in the bottom of the bin andshe sprinkled that over the top. He asked for more cheese, and she treated him exactly like she treated me. I am normally not one to complain, and if it was one employee I probably wouldn’t have wrote this review, but every single employee on that front line was rude and acted as if they were doing me a favor. I will never go to this location again.
This is the best Chipotle in the area by far. Only twice of the many times Ive been here was the food too salty for my taste and never has it been a swampy mess like it almost always is at the Transit location. Now I always opt for the bowl as they certainly give you way more food in the bowl. I know as they have weighed in at over 2lbs the two times I was patient enough to weigh my food when I got home.
I had food poisoning after eating from this branch. I ordered chicken bowl for to go. After 2 days, I had low grade fever, after 3 days I had terrible abdominal pain, nausea, diarrhea and fever and was diagnosed with food poisoning......I did not eat from elsewhere outside...I would never go back to that branch again..infact, I dont want to eat from Chipotle anymore.
I love this Chipotle because Will and his staff are very friendly, accurate, and timely, all combining to deliver excellent service! I highly recommend this location, particularly if you’re in a rush since the service is super efficient. Keep up the great work and thanks for taking care of me for the past year I’ve been in Buffalo!
This location is quite possibly the most rude, arrogant and unprofessional restaurant I have ever encountered. The wait staff was witnessed making fun of a disabled customer who was there with his mother. The manager seated nearby did NOTHING. I will never again support this Chipotle, or any local franchise. I am truly disgusted.
Mmmmmm.This is my husband and my place of choice when Im trying to eat healthy, and were trying to maintain our budget. The price is definitely right! The food is outstanding! The service is fast! Its clean, and you dont have to deal with tip being a server.
Delicious! We had never been here before and the lady behind the counter was nice enough to give suggestions. Food was really really good and prepared in containers that made it really easy to take home the leftovers. Definitely would come here again!
Food was fine, but restrooms and place was dirty. We did take out and sat outside. Will not return.
The food was sloppily made. I paid for Sofritas received beef mixed with it. The bowl was watery and leaking.
Always good but the put some damn meat on the the burritos! They always skimp on it. If they would put a normal sized amount of meat on the burritos and bowls Id give 5 stars. Watching them be ever so careful about putting the meat on a burrito shouldnt be so stressful.
This was my wife and Is first visit to a Chipotle restaurant and it was a fantastic experience. It was a Thursday lunchtime and was very busy. The line moved quickly. The staff were enthusiastic and polite. We loved the food, but it was the great staff that made our visit memorable.
Worst steak salad Ive ever had. The steak was all gristle. The staff was engaged in their own conversations. I havent been to chipotle in a while, and it was a much more negative experience than I remember.
Ive been frequenting this Chipotle more than Moes lately because I believe their chicken has dark meat in it which is about 10,000 times more delicious than white meat. Their guacamole I think is better also.Seating is not nearly as private & comfy as Moes, but Im liking the food better.On my most recent visit, however...While I was in line ordering, I saw one of the line workers who was restocking the food, take (with his hand) a cube of meat from one of the pans and put it into his mouth. Yeah. Then a moment later after placing the pan into its final resting place, take yet another cube of meat and pop it into his mouth.Now... Chipotle has been awash with contamination problems in recent years, so witnessing this was very off-putting to me. What made it even worse was a lack of response from Chipotle when I tweeted to them.Dunzo.
Very good food and service here. Only 4 stars bc they do make occasional mistakes, food is sometimes not as hot as it should be, and some employees skimp on the toppings. Ive been here many times tho and usually Im happy
The workers are very stingy with the food compared to every other location Ive ever visited. I barely even got a half scoop of beans in my bowl. When I asked for more, the server gave me half of the small amount he initially gave me in the first place. The bags of chips were even barely filled. This is not the first time Ive had an experience like this at this location. Do not come here if youre hungry!
Terrible service the chips were stale we had more guacamole and sour cream than anything that’s all I and my fiancé were eating. They called the meat that they put on everything proper portions. We were eating nothing but mush never going to chipotle ever again.
Absolutely Gross today! Ckn and Streak had half fat. Everything over seasoned. Some items looked over cooked i wouldnt touch.
I’ve ordered from them twice now and the lettuce was rotten both times. It’s disgusting honestly.
Just left here, they try to cheat you on portion size, and the staff attitude s is stank, and taking there job to personal.lets get this straight most people that eat at Chipotle is health concious so Im going to ask if its gluten free, etc. Thats part of the business mission. Other then that I would go to taco Bell. Get a grip. Now I have to pray that I dont get food poisoning from this place. I would visit another location...walden location is better.
I Love Chipotle food but more than that, I truly enjoy the people who served me at this location. I spent over 25 years bartending in the nightclub business with the last 15 with the Marriott Corporation. If I was still with Marriott, I would steal the entire staff at this location to train for Marriott management. The fine folks at this Chipotle really get customer service!!!!
Most locations are chintzy with the meat, here they are with everything & bathrooms were disgusting. 1/5 & would not return when Im in Buffalo area again.
I still love chipotle despite all the bad press. Given the choice, I might pick norovirus over the service at this location. Very inconsistent. Online orders are rarely ready when I get there. They need to address workflow. Always lots of employees in the background, but only 1-2 working the line and interacting with customers.
Ordered online, food was ready when they said it would be. Was picking up for girlfriend so cant comment on quality of food cause I dont eat here, stuff is pretty bland in my opinion so I leave it alone.
The food is good, but it was cold and some of the workers rushed me to make a order. I only been there twice to be far, but still unacceptable. They Just need to have ways to warm up your food and more patient employees for the new customers...especially smh
This is the worst chipotle I have ever been to. It is the most convinient to me so I have been there numerous times. The staff are extremely rude and rush you out whether they are completely empty or busy. The assembly line they have going on during peak times is poorly run and results in poor service. Portions are incosistent, and the workers look at me like I have a third head when I ask for more of anything.
Chipotle is a great! Always fresh ingredients! One of my favorite restaurants! Personally I recommended the steak burrito 🌯 but whatever you order there you cant really go wrong. Everything they serve is delicious!
Good spot for fast food when you need something quick but not Fa0st Food . My favorite is the Chicken rice bowls with Guacamole!!! Oh by the way almost forgot, they offer a limited amount of alcohol choices here.
Food was way over priced. My 15.00 burrito was the size of a kids apple juice box. The food was dried out. I will never get food from here again.
Tonight at 750pm (Oct 28th) the workers were rude and just want to get out of there. Hurry up we close at 9 they kept yelling at each other. I assume they have plans after work so we all have to hurry and get out of their way. Making no effort to be friendly or offer options. Rolling of the eyes and loud sighing. Good food doesnt make up for a crappy customer service experience. Luckily QDOBA is across the street. Sorry we came in an hour before you close. Thanks for not putting our stuff in a bag or putting lids on anything. Awesome job tonight.Again QDOBA right across the street. Friendly staff and great food.
This is the second time in a row this location messed up my order. This time I paid for a barbacoa bowl, guacamole and a tortilla. I received a chicken bowl, no guacamole and no tortilla. Ridiculous.
Had a chicken burrito. Tasted really good and this thing was huge. The reason for only giving 4 stars is that they dont offer jalapeno peppers for a topping. Thought that would be a standard item in a Mexican place.
Ate here on Monday (9/10) and my boyfriend got FOOD POISONING. he was vomiting all night and usually always eat here. Their chorizo was DRY DRY DRY DRY. I’m surprised I didn’t get it too. He had steak when he normally has chicken and they tried to give me chicken before I even said which meat I wanted. It shows that they don’t care about any of the meats and let them get bad besides the chicken. Unbelievable. I thought the whole getting sick from chipotle thing was over. Never stepping foot in this chipotle EVER again. Unbelievably rude each time this just validated another reason for why they suck.
Love chipotle its one of my favorite fast food options is healthy as in I know exactly whats in my food and the quality is always great for the price I get take out or delivery b at least once a week
Dont order on line.. they obviously dont care about accuracy..or your meal...should have saved some cash and got mc nuggets.
The food is amazing. The staff however are some of the rudest people Ive ever encountered. Its as if customers are an inconvenience to all of them. You better walk in there knowing what you want. Dont ask questions, dont hesitate, dont change your mind. And dont for a second consider that anyone made a mistake because theyre all perfect and everyone else is just stupid.
Great food great workers even delivery is great and really fast. Love the food
Food is very good most times & was this visit. On my previous visit 2 days prior the serving sizes were a skimpy, about 1/3-1/2 less. Staff are mostly friendly & efficient.
Great food, mediocre service. Went up to the counter and had to wait for them to finish their conversation before asking me what Id like. Then she corrected me (needlessly) about how corn is a salsa because I said all three salsas and corn.
Chiptole is always a safe option for everyone, even if youre not into Mexican food, this is as Americanized as Mexican food gets, and thats a good thing for the picky pallets. You might have to park a little ways off, since it feels like everybody shopping at any nearby business ends up stopping here. Food is fresh, staff arent amazing but not bad either. Place is keep clean and the line gets going at a steady pace.
Food wasnt as good as i remember. The staff was kinda rude. We got the burrito blow, kinda wish that qdoba across the street didnt close they were much better. I just feel this place went down a little bit, this is like a once in a while type of place.
We made a big order from work. The order wasnt all correct, but the manager Will (I think) was SO AMAZING when I called them about it. He was apologetic and simply agreed to deliver what they missed. And even then, he drove it to us himself and wouldnt accept the tip we offered for him delivering it. He introduced himself to me and gestured to shake my hand. EXCELLENT, AMAZING, SUPERB customer service.- Niagara Falls Blvd, Amherst Ny branch
I’m not really happy about chipotle anymore there food quality went down hill... went there for lunch today and the chicken was really dry the rice was not good they gave me the old dry rice. I mean if the cilantro is dark brown in color it’s been sitting there to long not a big fan anymore
We ordered on April 6th 2021 thru the online service at 8:20pm only to have our order cancelled at 9:55pm. This location provides poor service and is unprofessional. Management please better staff this location to service shareholders and customers alike.
Its Chipotle . . . nothing amazingly good or bad. Its good food and you get what you expect. Service isnt overly friendly or overly mean. Everything is kind of luke-warm. The $3 upcharge for guacamole seems very high to me.
I loved Chipotle Mexican Grill because it hits a bit close to home. Its nice to be able to access a different kinda of taste in Buffalo when theres only a McDonalds, Burger King, and etc. At chipotle you can get anything the way you like it, and if they put to little you can always ask for more. Its a busy place but at the end of the day your full and it was totally worth it.
Always up for some Chipotes! I order from this location occasionally, and its always a pleasant experience. Last visit I had a question about something and the manager there was very helpful in his explanation.
Good food but horrible service. 9/10 when you walk in they say online only then you wait 25 mins for your food
I think their food is amazing, however I felt compelled to give them 4 stars out of 5 because of how crammed in you feel, especially when busy. And when it is busy, GOOD LUCK sitting down. Otherwise, great location and great food.
In all honesty, I used to love to go to Chipotle, it was my favorite our of the three chains. ( Chipotle, Moes,and Qdobes). This last time was just blah, and it was very much like a caffetiria line. In out shuffle along. I was/am very dissapointed.
I was refused service for not wearing a mask when on 6/18th and I was discriminated due to my medical condition which exempts me from having to wear a mask. This this in direct violation of the ADA and I will pursue this with my lawyer. Furthermore, there are people eating inside of the restaurant with their mask off. This is the height of ignorance I haver ever seen.
I only eat here occasionally because I prefer Salsaritas or Qdoba. Why because of burrito wrapping technique, I actually like the Sofrita, but everytime I get a burrito I feel like I need a spoon and an industrial pack of napkins. These burritos are soup in a tortilla since they dont understand how to use a slotted spoon. It has been a while since I have gotten the lecture about how their food is organic, but I still remember it. I had made the mistake of asking why dont they have queso, which resulted in a speech about how they dont use processed ingredients. Of course they now queso, it isnt very good, I was disappointed and threw it out. It is okay and if it hadnt been convenient to other tasks I would have gone else where.
I usually give Chipotle locations five stars, bc Im one of those people who really love Chipotle. However, this one had a long, very slow-moving line (usually they move quickly) and they had not kept up on having the next batch prepared, causing even more waiting. Also, no cut lemons by the soda which was sad. But still 4 stars because I really love Chipotle.
Way too expensive and not the quality that I expect from Chipotle. Chips were gross and stale. Burrito did not taste very good. I ordered my usual and that def was not it. Very unhappy!
One of the worse Queso I’ve ever had looks like Mayo with a slight red hue to it super Thick and taste horrible never ordering the queso again also I had gotten the pork in my bowl more fat then actual meet not very happy about my food
Ordered food with the chipotle app and got all the way home before realizing that my burrito bowl(that was supposed to be filled with guac, corn-salsa, beans, rice, chicken, sour cream, lettuce) was just a bowl of rice and chicken. I paid extra for guac and got ripped off. Chipotle is great and all, but come on with the service guys.. never ordering on the app again to save me a 15 minute wait in line so I can watch them construct such a simple meal. Thanks Chipotle.Sincerely,Im going to Moes
Im not sure how the food is Im still driving
Not one single thing on my order was correct. the bag was also soaking wet when i got the order. very upset.
Great food at a great price... There is always a line of people about 10-15 long, but the line moves really fast... that being said I sure do feel rushed going thru the order line... Lots of pressure!
Delivery incomplete. Driver forgot 2 of the lunches. This Chipotle refused to send over the missing lunches. Incredibly unprofessional and rude.
I usually dont comment or post reviews but need to share this one.I walked into this store tonight ready to order my usual bowl barbacoa with a side of corn tortilla. So while Im at the first station trying to ask the guy for corn tortilla (instead of the flour ones they usually end up giving me), the girl next station says the barbacoa will be out soon and asked if I wanted to wait. Without rush or sign of discomfort I said ill have the chicken, while focusing more on getting that tortilla order right.Next thing I know, Im receiving complementary orders, and cashier saying youre all set.I gave a puzzled thank you, still trying to process what just happened!Walked out very surprised, so here I am giving big gratitudes to tonights staff for a great service!!
Sofritas Burrito Bowl is my go-to! Faat service today, but no one had bussed the tables recently, so we had to wipe down our own table before sitting. Other than that, It was a great lunch!
This Chipotle is good but has had problems in the past. They have recently had the e.coli incident and I had hair in my food before.Besides that, the food is typically good and consistent with other Chipotles.
Never had a complaint about this place except one... do you need to count the chicken cubes you put on my burrito?? The scare was way overblown, just tried their newly opened competitor for the first time, not even close. Chipotle FTW
Crazy long line, but totally worth the wait. I love Chipotle! The food is always great and the place is clean! Also they have Mr. Pibb soda. :)
Mediocre taste. Seemed very rushed and messy, but could be because of evening busyness. Overall, ok for a quick Mexican bite!
I have tried 2 times to buy food after 9 p.m but when I go in to the store they closed early.
Chipotle is chipotle... It is a chain restaurant and all the places tastes exactly the same. This location always has a long long line but the line shrinks really fast. You can order online but that also takes 30 mins or so to be ready
Love chipotle - great service convenient location and the manager, Will is so nice and friendly. I get the chicken bowl once a week - and it is always on point , every single time!
Usual Chipotle food. Sucks they dont have mobile ordering at this location
One of the locations involved in the infamous e.coli outbreak. Burritos, burrito bowls, and tacos. Frequented by UB North Campus students. High prices and anti-science no GMO policy that caters to ignorance provide good organic-feeling options for hipsters. Fewer ingredients, but delicious, high quality options.
I love Chipotle but the service at this location is terrible. The employees at this location are always rushing and get frustrated if you ask for anything extra. Please tell your employees to slow down.
Wait times and quality of food and preparation has nose-dived over the past few months. Really disappointed.
Great food and a good price. i would recommend it.
Very rude employees and foods are served very late. Half of the bowl was missing food. Way worst than other chipotle i had.
Got 2 steak burritos and 3 steak burrito bowl very pleased with the food it was food well prepared for the family! Thanks guys
The worst experience yes they were busy but service was terrible, no smiles , no help with understanding. Just horrible. Then charge for something I didnt even get , Ill never be back
My first visit to Chipotle & I enjoyed my steak tacos; they made me a side of diced tomatoes without cilantro as requested. A+
Great food and always fresh, even when theres a long line it always moves quickly and ordering online though the app is super easy too.
Good location but every time order is missing something. Please improve this to get higher rating.
I web ordered 30 minutes prior to pick-up date. I showed up at pick up time and it wasnt even made yet. Took five minutes for cashier to put up ticket. Ended up not getting chips either.
Food is great most of the time but I had poor experience with the young man making my order
What a joke there is always a issue with this location
Chipotle Mexican grill is always good. The service, quality and the price are apt. They have a friendly staff and fast service. I strongly recommend it.
Food ok. No fresh fruit for toddler. Place was dirty.
The worst chipotle place Ive been so far. Chicken is disgusting. Also they serve a very small portion compared to other chipotle places
Good chain restaurant, normally has plenty of seating. A bit overpriced for what you get, but its a national chain so that cant be helped.
Delicious fresh food and fast service!
Everyone who works there is amazing!! No matter how busy it is, they are committed to giving you fast service, amazing food, a clean place to sit and enjoy your food, and a smile!
Eaten here dozens of times, always a great experience. Just dont expect to be served quickly if you come at prime eating hours.
It was ok today, it felt a little rushed by the worker and I had a few BMs later that day,I think it was the food. Normally its good.
I dont understand the rave, its OK. Very plane tasting. Qdoba has much more to choose from and more flavors and selections.
Looooove the food!! I only wish the place was clean, the food area looks clean but the seating front area is always messy and dirty, compare to the one in Niagara Falls Blvd that in my opinions gets more traffic this one is not well taken care off.
Came and went but gotta tell you....I am not for Mexican food. Did see huge smiles with the Mexican food lovers in our group. I guess okay. Im not going back.
The food is great but the online orders arent always ready when you get there.. Portions can be inconsistent as well
Chipotle portions are getting smaller and smaller every time I go in there. QDOBA is opening across the street maybe they will have better portions and not be so stingy!
Thanks for giving me my chips, but not the queso! Has to be one of the worst Chipotles out of all their stores.
Moes on the blvd is better value esp with their monday deal and more tasty. The lack of a salsa bar kills chipotle. Their salsa sucks. Lack of toppings for burritos. Sour cream is included though which is nice
Its Chipotle, you know youre stomach is about to have a good time. Only sucks where theres a long line. Some workers kinda skimp so be weary.
Inconsistent but when its good its good.
Great setup for the Halloween promotion. Very fast service. Great tasting food. Wish the dining area was bigger.
We were helped quickly but the tables were all dirty. When brought to the attention of someone at the store, they quickly cleaned one off for us.
Total reviews rating 3.8
199 Reviews for Chipotle Mexican Grill 2023:
Review №1
2022-05-09First time eating at this Chipotle, last I tried it was online order only. Okay, fair the system goes down I just ate somewhere else in the plaza.I went today and we can now order in store, awesome. Got my burrito bowl no problem and they put in an item I said I didn’t want, whatever it’s cool. Went outside to eat with my classmate and as I was eating my bowl I spotted a dead fly. Pretty gross since they just swapped out the lettuce while I was in line.I would say I am a relatively easy customer, just replace my bowl without lettuce and I’ll leave it at that. Nope, I wait in a long line for a second time only for the lady to look at the dead bug in my food and act annoyed and frustrated at me. As if Im not frustrated with the situation, its my first meal after a 14 hour day and there are dead bugs in it lol. I don’t know if she thought I put it there or if it flew into my bowl, but that thing is dead and has been for who knows how long. I get a sloppy and rushed bowl put together that is much less than my first bowl. I should’ve just asked for my money back, but Id rather not hold up the line over 12 bucks. Would not recommend eating at this Chipotle, complete lack of decency or customer service.
Review №2
2022-03-16I was so hungry and was really excited to finally reach the shop for some lunch. They only accepted online orders today so I had order it using the app. Not a big deal but made me late to a class. Then I take the food and leave; only to find out there was no fork inside the bag. So I had to stay hungry for the next 3 hours till I got home. A side item’s cap was open so it ruined my car seat. The food went all mushy by that time so I ended up having to throw it out and eat something else.
Review №3
2022-01-28I ordered 1/27/22 @ 11:43 AM delivery from the chipotle app. I was enjoying my STEAK BOWL when I randomly started tasting peppermint gum. I am not a gum chewing and I HATE mint so I knew something was wrong therefore, I inspected my food… THERE WAS A PIECE OF CHEWED UP AND SPIT OUT CHICKEN IN MY STEAK BOWL. Disgusting
Review №4
2022-06-28This location is a dump. 1st time I tried coming here in May, there was a sign on the door saying they were closed. Couldn’t pick up my online order. I went online to try to get a refund and never heard back. The next time I came, they put cheese on my food despite me not asking for it - I’m allergic. The employee rolled his eyes when I asked for my food to be remade. I chalked these two experiences up to bad days. Today, I tried online ordering for the final time and when I arrived there was a sign on the door saying to request a refund online. Don’t waste your time here.
Review №5
2022-03-23Filthy and Disgusting .. I arrived at 6:30pm. Over half the tables were unavailable because the chairs were flipped over on top of the tables. Every single other table was absolutely filthy and the entire staff/cooking/prep area was absolutely filthy. As I cashed out, I asked the cashier if she could clean a table for me. She said she would in a couple minutes. (REALLY!?) She did come over and even after she finished there was still food on all the tables she touched. Seems like all she did was swirl the filth around. My first bite of chicken was nothing but grissel. Ill never, ever go back. I ended up throwing away over half of my meal.
Review №6
2022-06-03This place is usually packed but it was empty this time around. Staff were friendly. Store was pretty clean and prep area was descent. Food was prepared quickly and as usual, the price was right.
Review №7
2022-07-11Not sure what the deal is here and why they cant do the job properly. 2 days in a row now.Yesterday i show up to get a rice and chicken bowl. I ask for my little cup of sauce on the side. They have it next to my order the whole time up until they end before they gave it to me the end before it got to the register they accidentally give it to someone else.Fast forward to today. I go in. Get my rice and chicken bowl. Ask for the cup of sauce on the side..... turns out there is none, sorry..... a minute later a woman gets in line behind me, and with her order she asks for a cup of the sauce.... and suddenly they have some and give her a cup. SHE GOT THERE AFTER ME AND THERE WAS NO SAUCE WHEN I ASKED FOR SOME. I saw this, and said excuse me, can I have a cup of that sauce too? And I pointed at it.. suddenly they are all out again and cant find any more.
Review №8
2022-06-25Staff here was so rude. Asked for 2 bowls and a burrito. She threw the bowls down on the counter, threw rice in the bowls like we were an inconvenience. Muttering under her breath because she tried to make 2 burritos and 1 bowl and did not like being corrected. Not impressed and walked out. Customers do not need to be treated like that.
Review №9
2022-04-13Ordered online for delivery. Got food in a timely manner. Unfortunately, it was without the 2 orders of queso for our chips. Salsa wasnt very fresh as the tomatoes were getting white. My sons burrito didnt have the green chile salsa. I wouldnt have even complained about the quality of the food if I wouldve gotten the queso. Reached out online to let them know and was transferred from a bot to a human in chat (after waiting 10 minutes) who then said that someone would get back to me via email. Well its now going on Wednesday. I ordered on Saturday. I have yet to hear from anybody.
Review №10
2022-03-15This is the most poorly run restaurant Ive ever seen. They never are able to serve a guest that hasnt ordered online. Theyll straight up lie and say the register is down. Theyve done it to me at least 3 times. Otherwise they have their sign out front, no dine in. Pay them more they really deserve it. Pathetic