Kerbside pickup
Yes
Chipotle Mexican Grill in Mohegan Lake
Categories
Location on the map
Mohegan Lake, Westchester County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 914-528-3281
Site: https://locations.chipotle.com/n...
Site: https://locations.chipotle.com/n...
Opening hours
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
Comments (119)
Came in and just wanted a cheese quesedilla. They would only make me a kids size one unless I stepped out of line and downloaded the app. They only make adult size ones if you order through their app.
I should have learned the first time! Both times I ordered a chicken burrito from here I experienced food poisoning. I will never return to this chipotle!
I stopped in for bite to eat, service was good, food was good but the cleanliness of the restaurant was horrible! Tables not wiped and floors a mess. No utensils in self serve area.
They dont know how to make quesadillas they look horrible and the meat is falling out everywhere everytime i order from this location not suprised by all the bad reviews
Delicious food! all ingredients made fresh and you can customise your food however youd like
Had a very nice dinner with old friends. Great cocktails, delicious oysters, very tasty Artic Char, perfectly done veal sorrento.Would definitely go back.
They need to clean the food bins where the food is on display for your choosing. Food looks dry and caked around the edges. Not very pleasing, looks old.Give a good wipe around and a good stir when its just sitting there. Dont be lazy.
Since its opening, this place has quickly gone downhill. The last two times eating from there, which includes today, I was quite disgusted. I got a steak bowl, and for some reason there is always a ton of liquid at the bottom of the bowl, making my meal watery. On top of that, the food is consistently cold. Cold, watery food is not my idea of tasty. I wont be wasting any more money at this location.
Horrible service been online for almost 10 mins and had 6 people in front of me , 2 walked out and Im still waiting to place an order smh
They mess up my order all of the time, but have pretty good quesadillas. If you use the app a lot of time you can get a free meal when they do, but it’s still a ton of trouble.Also, it gets kind of pricey when you throw in some guacamole.Not a terrible choice in a pinch, but there are better options out there.
I am surprised with the negative reviews about this place. I have always had a good experience here. The food here is way fresher and tastier than any other chipotle I have been to. The staff is friendly and fast.
My first time going to a Chipotle and the experience was great, everyone wore a mask and was courteous. I recommend stopping by to grab a quick, delicious filling meal
Quick and accommodating.Update: by far the best customer service ever 🥺🥺. I’m pregnant and have been craving this for a while. They went above and beyond for me today. Thank you so much Chipotle!!!
I hate to do this but this will be my last time eating here. It’s a complete mess in there. There was garbage everywhere on the floor and it looked completely unsanitary. The food was stale maybe undercooked, I could not even eat the food from just the first taste. The staff was completely unprofessional. Will never be coming back.
Worst fast food experience and customer service ever! You’ve lost a customer today. I placed an online order today (as I have done a half dozen times this summer without a problem) which was “lost” by the Mohegan Lake store. After proving my order was placed, received, and my credit card charged, I was told I could “place my order again” by waiting on line in the store behind 7 in store customers ( a 20 minute wait!). You probably don’t know this, because your employees’ customer service is terrible, but, when you lose a customer’s order, you apologize and fix it immediately. My teenagers will have to order from your competitors because I will never buy from you again.
Good, fresh tasting food. A nice break from than the greasy and fried fast food options
I love chipotle! My only issue is sometimes the chips are stale and the chicken and steak can be a little fatty. The cauliflower rice is also disgusting, pretty much like mashed potatoes.
Food is good, counter service can be slow, they seem to have more folks working the drive thru and online ordersAlso it seems that assembling some of their products can take a long time. I stood in line behind the one person being served for almost 15 minutes while the counter person ran thru all the options on a couple of tray based products. Many employees walked by and didnt offer to jump in to move the kine along. By the time I was offered the option to select my food the line was over 10 people long behind me.Additionally once my food was put together I then had to wait for a cashier to check it out, and that person took care of 2 drive in and 2 web orders before she checked me out.Needless to say my food was bearlywarm when I was able to sit down to eat it which I had to do outside as the couple of tables inside that werent closed were dirty ( not Chipotles fault that the people didnt clean up after themselves) but still.My visit was about 3 pm on a MondayIm pretty sure I couldve gone back in and had them remake my food, but the line was still long and my time was shortSo after all off the above still a good place to eat, not every experience has gone this way, but Id still go back and try again, everyone is entitled to a bad day.
We gave them 3 chances. Fail. This time, my wifes burrito bowl had pork (which she doesnt eat) instead of chicken. My burrito was cold - we live 10 minutes away. Also, I mean really cold, not as though it had cooled off, but literally cold as if the rice had been refrigerated. In 3 times, they have never made our orders correctly and the food was always cold. This would be unacceptable even if they were the only game in town... but theyre not. This was our last time.
Most of the staff at this location is awful. The guy who folded my burrito tore the whole thing and then just shoved it into the foil with everything falling out. And the cashier girl needs to be fired immediately. No aptitude for customer service, quite rude, doesnt even look at the customer when shes talking to them, doesnt say goodbye, doesnt even attempt to smile.
Every single time i order food from this place something is missing. Last week i ordered 3 tacos, chips and queso. The chips and queso weren’t in the bag. i decided to try it again, i ordered the same thing except this time i got one hard taco, one soft taco shell with absolutely nothing in it, and another soft taco. I did not order that. Do not go here!!! waste of time and money.
Food is okayBut Have you seeen their counters and tablesso dirty and gross everywhere _ disappointingI wonder if people who are allergic to something can be cross contaminated like they literally use the same spoons to serve the corn and tomatoes sometimes
The food i got from the drive thru broke through the bag a minute later because it was leaking so much which was so odd and i was dumfounded. once i cleaned the mess it made in my car i opened the container to see that my bowl was filled with a liquid and im not sure if the sour cream was bad or the juice from the fajitas but either way there is no reason for my bowl to be like SOUP it was inedible and i threw it right where it belong!
I am a chilotle employee at a different location. I going to pray before I eat because the conditions inside are beyond biohazard. I am scared I will be getting food poisoning.
Over priced, chips were absolutely stale, green salsa sauce much to be desired, manager/employee a bit “short”
This Chipotle was great! The employees were very friendly. The server who served our Burrito Bowls was very generous and took his time to listen and understand our orders. The cashier was very friendly. The food tasted great. Highly recommend this Chipotle. 👍🏼
This fast food Mexican Grill is very delicious and delightful. They make food on the fly and its always consistent. The staff are always super friendly and the restaurant is very clean. Next time Ill add some photos, I forgot😔, definitely go there and try it, you wont be disappointed at all!!
Amazing, got my food ready instantly and worker was very kind.
This Chipotle is great and it has amazing service and food especially the chicken and cheese quesadilla or the burrito bowl.
Disgusting salad with six pieces of spinachno real lettuce or dressing, dried up meat, absolutely repulsive to look at
Would always suggest walking in and picking up order. Sometimes the drive thru takes a while. Food super fresh in the morning once they open, it’s the best time to come. Ordered the quesadilla, it was alright nothing special. Will stick to salad bowls.
Food comes fast and great no problems with it after a few orders.Had an issue with order being sent to the wrong branch, the managers of both locations were of no help with a refund. However, the girl working the drive through Claudia did absolutely everything in her power to try and help .
Its Chipotle and they could do very little to go wrong. I just love that they let me get the add on on the side and never seem to be bothered by my request
Food poisoning is all youll get. Good luck!
The food and service was great... the dining room looked like it hadnt been cleaned in days.
Was very disappointed when I went. They had a very busy drive thru so I went inside to get a burrito to go. Service was great. Very nice staff.Went to go eat my food and nothing was go. The chips were very soggy and extremely salty. I’m a fan of salty foods but these. Hips were not edible. The burrito was cold. The cheese did not melt inside at all. The beans were also cold. Just not a great experience. 3 stars for the service but not the food. I’ll give it another try because it’s Chipotle.
Easy to order through their app. Food is done on time and ready for pick-up at the drive thru window. Food is good and consistent.
The way the drive thru is set up without proper direction leads to cars cutting into the line of cars that have already been waiting on line for some time. I saw to arguments that were about to get violent. The food quantity and quality was not at all up to par with Chipotle is known for. I had ordered for 1230 pick up and because of the amount of cars I didnt get it until 130 but the order was obviously made at 1230 because it was cold when I ate it. They will lose alot of business like this. I know I wont be back if they dont get it together.
Undercooked riceEmployee dont know their own recipe for steak burritoWhats up with that
I wanted to love this place but will not be going back.. the rice was so hard and not sure if it was the sauce but something was very salty too and the kids taco what a waste of plastic everything was separated in small plastic containers. I will be going to salsa fresca for now on
I ordered online to pick up for 6:00, when I arrived the drive through had about 40 cars in it.. complete chaos. I waited over 30 minutes for food and the food was cold anyway. Whoever claimed to be the manager was extremely rude and unprofessional. The chipotle is Fishkill is much more efficient, friendly and worth the ride.
The drive thru pick up situation is a little crazy so get there in advance of the estimated time especially if its a typically busy time like Friday night. The traffic pattern for the pick up window is messed up, they should fix this. Its hard to get in and get out. But the food has always been hot and ready for me, often ahead of schedule when its not peak hours.
I Ordered 2 plates of food and they delivered the wrong food to my house. I mentioned it to the driver and he refused to help me and said not my fault call Chipotle. I called Chipotle and I explained to them the wrong food was delivered and they explained to me that there’s nothing they can do it about it and we would have to reorder the food and not get a refund! After having a conversation with them finally I said we will reorder and do pick up if they can do anything for us given they messed up from the start and we have a new born at home and there response was no we are not in the business of giving food away, sorry. Keep in mind they delivered us the wrong food to start. I will never order food from this Chipotle ever!! At the end of it we got the wrong food and no refund. HORRIBLE CUSTOMER SERVICE !
Ordered ahead of time with lettuce and extra cheese on my burrito. After I got to work with my lunch order, I saw how skinny it was. Those two items were left out. The burrito was awful but what was I to do, I could not go back at this point. Horrible!!
So far never been disappointed with the food from any Chipotle. Service always good as well so that is a plus. Food that caters to just about anyone.
We walked in at 9pm which is an hour before closing, so maybe that’s why it was so bad. The restaurant was empty, no other customers, but we waited for five minutes before anyone even addressed us. The food was so old as though it had been sitting all day and everything was all over the counter and mixed together. It seems like they don’t clean very often. I didn’t end up eating here
Chipotle is our go-to for a healthy ish quick bite and our experience at this location did not disappoint. The people were friendly and made sure our ingredients were fresh. The place appeared spotless. Food tasted fresh and delicious.
Spent last $20, they were nice and sweet but I was missing Quac in my order. I’m not gonna wast time to drive 20 min to go back. I also order a bowl and there was no sour cream.i called and they said there’s no sour cream. They could of told me ahead of time. I would recommend your services to double check and inform the customer what u guys are missing be mindful, yes Ik it’s a mistakes but I paid for this!!!!DOUBLE CHECK EVERYONE. Bye homie
Food is good but ordering is a nightmare. On line menu does not have all items such as chicken quesadilla. Tried to call but they wouldnt take order over phone.had to go inside to order and they messed it up.Top it off we all got diarrhea.
WHERE’S THE BEEF ??I finally got a chance to try the new brisket.Hardly any brisket in the bowl, maybe 6 small pieces. Not worth the money !
Ive gotten food from here a few times now, and its always ready when I go to pick it up. The portions are right on par with what Ive seen at other locations, and the staff is friendly. Other commenters need to show some grace for a business opening up during a pandemic lol.
I ordered ahead and they were overwhelmed it took like 20 minutes past the pickup time should have just walked in
Had a great experience today with Kiara. She definitely deserves a raise! Great inter-personal skills and very upbeat and enthusiastic. Hope she serves us again the next time!
Great place to eat. Good portions and ontime delivery through app
Great experience. Ordered at 6 pm and was ready at drive thru at 6:15 pm. Burrito bowl was stuffed to the max with food. Food was hot and tasted delicious.
Food always delicious. Place kept tidy. Burrito just wasnt rolled up as tight as it shouldve.
If I could give no stars I would. There was a 40 car line and on the door it said wait in line for mobile order pickup. When I got to the pick up window it still wasn’t ready. Pick up time was 1:00. The manager is unprofessional, and they don’t answer their phones. It’s now 1:37 and I still don’t have my food.
Very good tasting food, and large portions.
Slow service at pickup lane. Not sure why since order is placed ahead of arrival. Food tasted ok. Limited ingredientsI miss Moes 😢
Love chipotle always get my order right BUT when I order extra meat I don’t get extra meat also do free chips! Chipotle is expensive
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Too bad there’s not an option for negative stars. Terrible customer service, terrible arrangement of pick up, and no one answers their phone. It was my first and last time ordering from this location. Waited for over an hour for an order I placed and the line still didn’t move for the pickup window. I left without the order.
Placed an order for 7:15 and got there at 7:18 and we were in and out in a second on the drive through. Food was perfect!
Love their food.Always fresh and I love the spices!
They need to learn how to cook rice. The rice is always hard.
Great steak burritos and guacamole!
Soggy chips. Queso tastes like mayonnaise. Dont feel well after eating burrito bowl. . Gg Chipotle cortlanrt manor gg
First, last time visiting a Chipotle.
Always fresh and tasty. Chips are a bit salty but its all good
Love the chips and Guac.
No spoon or fork in my pickup order, how am I supposed to eat?
Good for the most part but stale chips . Almost every time I get stale chips.
First time going to the Mohegan lake location. Service was good and food tasted delicious. We walked in.
Fast service, healthy portions, solid customer service, just watch out for the Karen customers trying to ruin their ratings......
Food is great ! Service at times could be better from female servers
Not organized at all. Small portions at this particular Chipotle location as well . Disappointed.
Very good food! My favorite Mexican fast food!
THE PLACE IS VERY NICE , A LOVE FOOD GRILL MEXICAN ALWAYS FRESH
Smoked brisket tacos! muy tasty!
Good was yummy. Restaurant was very organized
Told them I was eating indoors, and they packed burrito as to go.
The food is tasty and the service is great 100%
Great food a little pricy, but worth it
Great lean space staff are very polite
Drive thru takes forever. Food is always cold
The place was crowded but well maintained.
The nursing student on line was a cutie yesterday😎
One of my favorite fast food
Wait 15 mins for a 15 dollar salad...
Clean, good service, friendly staff!
Chipotle is just the best quick food.
Great service 👏 & yummy 😋 food!
Eat the hell out of free-range pork.
Finally open for delivery and pickup.Yes!
Great place
My kids love it
Loved it. Outside seating.
Clean, great meal.
Great.
Amazing experance and service
Good as always
EWWWWWW I hate it!
Swag
Food was cold
Good service
Its the best
Great food
I CANNOT EVEN GIVE ONE STAR. HORRIBLE SERVICE. COLD FOODPLEASE DO NOT GO THERE.THEY PUT LOTS OF EXTRA HOT SPICY SOUCE AND LIPS SWOLLEN .
Very excellent service, the food is very good without a doubt.
Total reviews rating 3.6
119 Reviews for Chipotle Mexican Grill 2023:
Review №1
2022-03-010 stars! By far the worst chipotle. Everything is cold and taste like Soap, Clorox and just Dirtiness. Stomach pains tonight..I highly recommend not using same gloves to wash floors, clean dishes, handle cash, and food. It would make sense to use spoons to scoop food, do not stick funky fingers into the food to make burritos and than scratch head, pull up pants and use registers and than clean. 2nd recommend all new staff, looks like everyone is on the same boat, and that boat is uncleanliness and dirty old food. 3rd take note of the humans walking in to order food, it’s OK to make eye contact, say hello and take orders… so many more bad things to comment on But first is cleaniness.
Review №2
2022-01-19I like Chipotle location. Its in a commercial area. Service was fine. Prices have gone up but so has everything else. The employees should be thanked for going to work. I appreciate them.
Review №3
2022-06-13Usually don’t leave reviews but at this point I’m so over it. Countless times I have ordered and have been given joke proportions for the money I have paid. Whenever I order to pick up from the window they skimp out on the food, and occasionally mess up the order all together. Tonight I ordered lettuce instead of guac for a topping and after picking up from the window and getting home I was greeted with 4 shriveled up old pieces of spinach on top of my thrown together lumpy food. Unfortunately it’s not even just this chipotle, most of the ones around this area display the same level of quality. Time to spend elsewhere or find more time to cook at home.
Review №4
2022-05-04It’s the only Mexican restaurant around. Food is good. They need more help to serve more customers. Also they ran out of guacamole fast and no plans to refresh it which makes me not happy. The place needs more la our to clean and fill the missing items
Review №5
2022-02-23Ive had so many negative experiences with this chipotle branch, I would rate 0 stars if I could. The burrito bowls Ive ordered with all toppings and double protein have been half empty! The chips are always stale, they only place a teaspoon of guac on the entrée and dont get me started on their immoral marketing on their free shipping promotions.My friends and coworkers have been experiencing similar issues as well. I dont know if all chipotles have been like this but its unacceptable. I used to go to chipotle a few times a week however I will not be returning until they fix these issues.
Review №6
2022-05-29Filthy, disgusting! Food smeared on all tables, floor dirty and strewn with litter. Food assembly sloppy. The three tacos in a pouch looked like a taco salad with all ingredients everywhere. Has anyone gotten sick from eating here?
Review №7
2022-01-07Got there for my pick up time, I sat in ROAD waiting to get in the lane for 15 min before going inside. Once inside there was a huge line, no orders being taken for walk-in customers. I tried to speak to someone about my order, she put her hand up and said “I’m busy”. Every worker was making mobile orders. Chipotle should be ashamed treating their employees and customers this way. They are clearly not equipped to handle the volume they experience. And haven’t tried to come up with solutions, this isn’t the first time I’ve experienced similar issues here. I walked out and contacted chipotle support. I will never return to this or another location. Hopefully they’ll be out of business soon and something better will replace in the building.
Review №8
2022-06-29Worst chipotle Ive even encountered, the staff lacks of customer service and dont respect the business hours. Dont waste your time on this dump.
Review №9
2021-09-16Im not into Burritos but they accommodated me with a Chicken lettuce wrap, Which was delicious cause I was able to dress it up to my liking 😍❤💯👍🏽👌🏽🙏🏾
Review №10
2022-01-05Fool me once shame on youFool me twice shame on meI shouldve learned my lesson the first time. I spent a night violently emptying my meal into the porcelain throne after falling ill with food poisoning. Mistakes happen, Im willing to forgive and forget and thus I ordered once again after the memory had faded enough that I wouldnt object to my wifes suggestion.Tonight I was delivered a luke warm meal and upon biting into my budget burrito my tongue was greeted by little bits of what I can only assume is bone. Easily could have chipped a tooth, and they were sharp.Ive never felt the need to inspect a happy meal for fear of my daughters dental safety before.I dont plan on being fooled a third time, youve lost a customer.