No-contact delivery
Yes
Chipotle Mexican Grill in Staten Island
Categories
Location on the map
Staten Island, Richmond County, New York, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Comfort food
Yes
Healthy options
Yes
Kids' menu
Yes
Quick bite
Yes
Small plates
Yes
Vegetarian options
Yes
Dining options
Lunch
Yes
Dinner
Yes
Catering
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 718-980-1742
Site: https://locations.chipotle.com/n...
Site: https://locations.chipotle.com/n...
Opening hours
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
Comments (199)
The brisket was good, but the rest of the meal was too spicy and I hate spicy. Everything tasted spicy. The black beans, the brown rice, the veges. And i did ask. And the taste left in my mouth, well, need gum. Waste of over$12. The utensils were left out by the frick dispenser which means everyone puts their hands on them to take.Only one cashier who had a long conversation with a customer who left with nothing, I think she was complaining about her bill, felt like 5 minutes and held everyone up. Manager should have noticed. First and last time.Where is that gum?
Horrible cold food ! They always use massive amounts of salt which really is very serious and can actually make people sick or even die . There is noNeed to put all that salt in all that food there !!!! I will have to contact the health department that’s how bad it is !!!!! This location is awful
Healthy Mexican food but not to warm of an ambiance. Convenient side space for picking-up take out orders.
I would really like to understand the business logic behind putting away all the food on the main prep line and posting a sign that says Online orders only on a busy Friday night when your location is right next to a gym. Then proceeding to have your store crowded with 35 people, plus online orders, that all have +30 minute order wait times from when they are supposed to be picked up. All this while one poor worker tries to make everyones food because the takeout prep station is only big enough for him as everyone else stands around does busy work.
Came into the store and was denied service because they didnt like my face covering. I asked if they had masks in the back and was told to go find a mask somewhere, otherwise i wont be served. I went outside to check the notice on the door about face coverings.If you require visitors to wear a mask only, you need to change the text. My face was covered as i had a face covering.Was going to leave 1 star, but the manager eventually came out with a mask and i got served. Funny thing the mask she gave me is the same material as the face covering i had.Absurd.
Terrible staff I love Chipotle the brand but the staff here are awful. I always wait 20 minutes plus past my designated time for online orders and the order is wrong 90% of the time. Two days ago I ordered a bowl with brisket and they told me to wait an extra 35 minutes for my bowl to have brisket and when I came home and opened my bowl had no protein at all just rice and some toppings which were wrong. Today I ordered a bowl with double brisket and on top of waiting an extra 30 minutes again for brisket, they gave me carnitas instead which I dislike. I love chipotle and try to eat it as much as possible but the staff here are so bad and disorganized it makes me hate chipotle. Also, whenever I order double protein on mobile app I always just get single. Something needs to change at this chipotle location it’s by far the worst run one I’ve ever been to.
Food was good. Wasnt great. Unhappy we had to sit upstairs in such a gorgeous day. Food was good but Ive had much better. Left with a $150 bill for 2.5 people and wasnt raving on coming back.
I love chipotle, but every time I order from this place I get the runs. In steak chipotle only several pieces of meat.
I am a college student and working hard as a delivery driver to pay my college tuition; I am making this review hopefully reaches the manager. It happened twice in the evening shift that I received orders and went to pick them up and didnt find them, the first time I asked the lady, she told me, somebody must have taken it by mistake. When it happened again, I asked her, she said ( do you see it? I said no, she said ok, so its not ready yet(in a sarcastic way), I waited for 15 minutes, and nothing, so I had to cancel the orders( both orders, which made me lose money too), I hope that doesnt happen to other drivers because it makes them lose customers as well. Please note that all mistakes occur in the night shift; I never had these issues with any restaurant except for this one.
Your average chipotle, but I gave more than 3 stars because its never packed like every other chipotle and the service is very friendly.
Takes WAYYYYYYYY too long making a simple burrito, ordered the first time there and waited an HOUR but they canceled on me. second time ordering had to wait another hour for just one simple salad. chicken was cold and tough. do not eat here!!
This location has the worst service and quality of food available. The lines are always long and the people here like to pretend that you do not exist (A few times, they made eye contact seeing I was waiting to order and walked away, they talk among themselves, they are on their phone, they give you attitude).During COVID, they had everyone line up near the section to prepare mobile and takeout orders. This always causes chaos and people are squeezed into an already small spot. I have no idea why they dont use the bigger section and allow people to walk down the line to pick out their food. And you also have to pick up your app/mobile/delivery order in the same section people are ordering. People who ordered in advance always try to jump the line to get their order because this location never uses the section to place completed orders.They are also very stingy with portions with this location and a few times, the food looked very unappetizing, i.e. cold lumpy white rice that pasted together like a rice ball. There has never been a time where I actually didnt regret ordering from this location. They never get a single order right, the food is sub-par, they are rude as hell, and the portions sizes are smaller compared to other locations.
Yesterday Wednesday 15th I went to this location to pick up an order. I was waiting for 45 min and all I got was “it’s not done yet” many times from the lady that was giving the orders to the customers. She was so mean not only to me, to other kids as well. After 45 minutes waiting, I asked again for my order to the same lady and she said “that order is gone, do I have to remake it?” In a rude way, like if it was my fault that the order was gone for not having control of them. They leave the orders so people take them, it isn’t supposed to be like that. You guys have to have control of it, not customers. Thank you.
For a fast food choice its actually good... something different, and the workers really work I will keep coming back
They refused to serve me because I didnt have the app and my phone was dead. How insane. Whatever, you wont ever be getting my business, then. Take it elsewhere, folks; try some amazing local Mexican food like Yummy Taco, El Patron, or that place on New Drop Lane instead of this place.
I can’t even believe the experience I had here today, I got a sofritas burrito and the kid was probably new so I felt kind of bad but he didn’t even give me half a spoon of any food in my burrito. I wish I was exaggerating or kidding he probably gave me like 10 grains of rice, beans, and barely half a spoon of sofritas. I kept looking at my friend and looking back at the server wondering if it was a joke but it wasn’t and then he proceeded to roll the worst roll I’ve ever seen. Literally looked like a pencil. I never had service like this before, seriously train your workers properly he clearly was anxious and not ready to be on the line yet..and when my boyfriend went in to complain about it I was told that it was because “I ordered sofritas” that I was given the portion size of a 2 year old. The cashier was rude and miserable. I have never had this happen before at this chipotle or any chipotle, if anything when you get sofritas they give you way more stuff to be more filling because it’s tofu. There are so many things wrong with this chipotle I’ll never spend a cent here again, my prayers go out to these workers brains seriously.
When Chipotle first opened on Hylan Boulevard, I was admittedly intimidated to eat there by its pristine reputation from being a stalwart establishment of the big City. Their entry into Staten Islands community instantly gave our local culture some hipper credentials. Could this mean that Chipotle finally put our borough on the map? The answer after sampling their fare: an emphatic YES. Never before has an eatery mastered the culinary art of Tex-Mex in such a spirited and delightful way; maybe the early iteration of Taco Bell before they became too corporate.I wouldve given five stars except for their outlandish price of apple juice. Apples grow on trees, not my money.
It was nice place to go for lunch, good as always!
WORST CHIPOTLE EVER! i’ve had so many bad experiences but this time I ordered grubhub and it gave me this location. i ordered a bowl with steak rice cheese guacamole salsa literally everything extra that i of course was charged for. i received a bowl with just steak and rice. disgusting
I ate a burrito and found Chris Distefano living in the dumpster behind the establishment. 5/5
I had two very different experiences at the very same location within a three day time frame. The time frame pays homage to the EXCELLENT Service I received on my first visit, Sunday early eve. after a great day spent at the Beach and that should paint the picture for those who love ambience + tranquility! But really,who doesnt desire that? Well, after much time given to where to have dinner(the perfect day doesnt include me ending it perched over a stove top cooking especially when were a couple and only us for me to cook for),thats emphatically expressed in a loving manner of course, We chose Chipotle! Why there? Well in a Burrito I can get a full days amount of everything my body is supposed to have as suggested by the Internet, and they dont lie about such things as Health?!?! BTW: Im a 55yr.old True Blonde w/ natural Silver Streaked Hair which gets more stunning by the day, Im not an air-head for those who mightve started to worry. But Chipotle is a GREAT OPTION TO CHOOSE FROM and Ive never been disappointed, that is until that third day, Wednesday! That Dreaded Wednesday! Nothing was as it was on my previous visit and I find that so hard to fathom. Not to mention the addl expense I incurred based upon my EXPECTATIONS in which I even overlooked my own rule of no expectations,no disappointments motto! Its a good one to live by and I apply it to all Food Services regardless of it being Four Stars to a Wishing on a Star Eatery and no one is exempt.I typically enjoy them all. But,it was the Employees at Chipotle that ruined the overall outcome with their ability to be Ignorant in a very ( I hope to be) Skilled Blissful Manner shared by all Staff from start to finish. I had to repeat my burrito choices many times which included having to reiterate what I didnt ask for etc. Asking for a FORK was not an easy or enjoyable task for those who get the gist, with my having a Southern Accent it can alter my words and in this instance aFORKcan be humiliating and Im sure that anyone like myself born in South Brooklyn and replanted onto Staten Island in 1971 at age 7 way before it was the popular thing to do will undoubtedly understand the embarrassment I endured on that Wednesday. The Sunday prior was exceptional, the Staff were enthusiastic and eager to suggest some combinations I wouldnt have considered,but they worked, they werent in a rush to rush me out,they made the online offers available to everyone behind me waiting to order but like I said, they didnt push me and I know enough to cut to the chase and hope for the best in lieu of my choice of ingredients. I wish I knew the names of the two young Men that were more than adequate, which reflected on the other Staff and the whole operation was met with expectations I didnt even know I held at that high of a level. I will go back to see if either of the them are working and indirectly get the name of the other as well in case hes not working without raising any Flags or cause for Concern by any implied Stranger Danger. I am afterall the Mother of a 24yr.old Son and the most Beautiful little 11yr. Old in the World! She is my Favorite but its no secret to the Son, lol. She stole my Heart from the moment I became her Mommy and has been a repeat offender everyday thats passed since I was BLESSED with my BUBALAH whom Ive named CHANEL. For the Perfection that defines her,and for being Priceless, not to be PRETENTIOUS. She wouldnt stay in her Big Bag to carry Her in, plus all the Unconditional Love which gets heavy after 11yrs. Lol.So Ive been carrying her in my arms and I would only Dare to Compare her to the one other object I would want on my arm all day,everyday, and that would be a Chanel.Theres no better so why not give My LilGirl, the name of the Best of the Best,hence my Maltese,CHANEL. She was always the only Chanel to hang on my arm all these loving years and will be until I buy a Stroller(Soon). So While Chipotles Food wasnt an issue,The Staff needs to be overhauled.IGNORANCE was on their Menu and BLISS was the Welcome Mat.
There are tons of things to chose from and a lot of toppings! Drinks are good too.
There is a parking lot attached to this strip mall so off street parking is available. By my count there were over ten people behind the counter working, but the line did not move as well as most other Chipotle restaurants I have visited. I would say it is because this is a new location, but I saw too many things that would indicate otherwise: staff members on cell phones, staff members have a few tortilla chips while standing idle and staff members talking casually amongst each other with no regard for the line that went to the door. When I did make it to the counter the staff was pleasant and friendly. My order was prepared to my liking. There was a staff member cleaning tables and sweeping the dining room. The dining area was well maintained on this day. I enjoyed my food enough to take one to go for my significant other as she enjoys this type of cuisine. Probably be back for the food, but not the service.
Literally the slowest Chipotle location I’ve ever been to and I’ve been to dozens over the years. It took an hour to receive my food from when I ordered online. Fast food that takes an hour to make?! Completely ridiculous. Management should be fired for their incompetence as well as the incompetence of the employees that work there.
The staff here are always polite and attentive. Extremely efficient and well-managed group. They always go the extra mile to make you feel welcome.Food is always consistent and delicious. Seating area and food prep area is very clean. Always a pleasure to stop by this Chipotle
Its expensive but absolutely worth it. The quality and quantity of the food speaks for itself. Always recommended
Talk about upsetting, I ordered this food for dinner working as an icu nurse during the pandemic. I get one break to enjoy food and now I don’t even want to eat it. The bowl plain and simple looks like dog food, I don’t even want to eat it that’s how unappetizing it is. We will never order from here again.
It was really rather weird to see a Chipotle rated and recommended so negatively, especially since this was the first one that opened on the island (now soon to be followed by a second location at the mall). Ive never really had any major problems across my many visits here. Meat was always cooked well, and the overall standard was up to par with the many Chipotle locations throughout the city and in New Jersey. Improvements have clearly been made, as the rating for it now is much more positive than it initially was. Greatly looking forward to the second location.
The mall location tastes way better. This location has undercooked rice. So much rice barely any toppings. The toppings never taste fresh. Please work on this.
Service is always great, and the food is fantastic, of course. Although, I do find that they are occasionally low on hot sauce over in the silverware and condiment area. Cleanliness, I have found, depends on the staff and shift. Later in the day is expectantly dirtier, but sometimes its a bit more than end of shift normal clutter.
I ordered takeout, and it was fast. Friendly server that made sure to let me know if a certain item in my order was extra $.
They dont give enough meat, you have to ask for more and they charge you like you bought another bowl. Never will I ever go back to any of their stores.
Absolute worst! Just got home and guess what? The rice is fully uncooked like they basically just took it out of the bag and drizzled a bit of hot water on it. I live 30 minutes away, bought 2 bowls and throwing them both away. What a disappointment!
It’s really good here. I never have any problems. I get my usual chicken bowl, and it’s always yummy. The customer service is great. The only problem I have is the dining area. It is usually a mess and It kind of grosses me out.
This was my worst experience at any Chipotle ever. They first of all got my orders wrong for all three things I ordered, which were a burrito and 2 bowls. They mixed the ingredients of one bowl with the burrito and swapped them (I didn’t pay them money to do that) and they added salsa (never once said I wanted Salsa) and sour cream (another thing I did NOT ask for). They put salsa in TWO of my orders. They try to manipulate their customers by putting metal lids, so you won’t know your order is wrong till it’s too late. And, they didn’t make the food warm enough, which in some places, is a health code violation. I am never coming here again.
EDIT: Worst Chipotle. They skimp so hard on the portions here, theyve all been trained to do that. I get double chicken all the time. Its not like Im getting it for free but their scoops are so measly. I even told a girl once and she proceeded to add on one more tiny piece of chicken. Couldnt believe she did that like, what are you serious!?OLD:Clean, friendly staff and delicious food. Theres one old lady here that is super stingy on the portions. That is the only reason I knocked off one star. All other staff have not been frugal with the portion sizes based on my experience.
Guys! dont come here ever again! look at these photos and it will become clear in no time! this is a terrible place! they work in disposable gloves touch your food with these gloves then go to the refrigerator touch the handles of the refrigerator touch dirty cardboard bags and then come back again to serve you food! this is an awesome place!
Well I love Chipotle in general but lets talk about this specific one. I havent really had any issues besides proportions...you have specify how you like your burritos. I like less rice and more beans and meat, extra cheese and sour cream. Just pay attention and vocalize how you like your stuff and itll be perfect. Customer service is great and the margaritas are yummy :)
Terrible! Avoid this place like covid. I don’t know why people that don’t like to work chose to work in fast food. The people in this establishment are so incompetent. All you have to do is fill a bowl or a tortilla with food in it and even that they can’t do. Fire them all and start fresh Chipotle!
To be honest. I’ve always loved chipotle. Truly, but when I’ve applied for this job in so many separate occasions and when the job was CLEARLY available they’ve always told me we aren’t looking for any new hires at the time. Why y’all lying:/
Love the food, but my order is often mixed up and is often missing ingredients such as the fajita veggies in the veggie bowl. Please double check the order before delivering it to customers, as a majority are already limited in what they can order, whether kosher or vegan.
This has got to be the worst chipotle i have ever had. They are very cheap on the food people who work there are very miserable. Every time i order on the app for delivery the food always comes out sloppy. I will never give this chipotle one penny from me anymore.
Good food and friendly staff. If ordering take out they don’t offer sauces to go. You will have to load your lunch with sauces before you go, however, it gets soggy before you eat it. I’d suggest Moe’s couple blocks away. Moe’s have little plastic cups for takeout and good variety of sauces.
What happen with the normal size burritos! They became cheap. Its not a long burrito anymore, its a square burrito. For $15 with soda and chips I expect more. Wont ve visiting this place anymore.
They have salsa only for online orderNot in person
This chipotle been always so good but this time the steak was bloody and it tasted so disgusting to the point that I couldnt eat 😑
I can eat vegan , and they give you good portions like before the pandemic
This one on hylan is horrible. It’s like they never have enough workers so they are never able to serve you. You walk through their doors get in line and they LITERALLY ALWAYS TELL YOU TO ORDER ONLINE THEY ARE NOT ABLE TO TAKE YOUR ORDER IN TJTHE STORE NOR YOUR PAYMENT. I suggest PEOPLE STOP GOING TO THAT LOCATION.
Don’t think I’ll be back to CMG for quite a while. Seems as though the stock price has more than doubled since Ecoli outbreak, but portions have diminished significantly. I never really liked the idea of paying $10 for a bowl or huge burrito, but now? It seems a meager portion for that kind of cash. The staff is very pleasant, the food is very good, and maybe millennials don’t mind paying $10 for rice and beans with a few strips of beef or 2 ounces of chicken, and less than 1 leaf of romaine lettuce, but it’s too rich for my pocket. I’ll make it at home for less than $2!
I asked for a tortilla on the side, the guy with the short curly hair put the tortilla in the heater and proceeded to throw it out as I was paying for my food. Then decided to pretend like I wasn’t even there. Wonderful service just absolutely wonderful.
Love this place, I’m a regular here ! The food is delicious and fresh. Even though it’s always very busy, the employees are very pleasant and friendly, especially Fatima. She greets everybody with a warm smile, works fast and goes out of her way to help customers.
Extremely long wait even after ordering ahead
Ive never been to a bad Chipotle in 35 states over 9 years. This one is no different - great food and nice staff. The only downside was that the chips were a little stale, but not terribly.
Is it just me or are the portions getting smaller and smaller and the food is ice cold the workers are scattered all over the place like if asleep , like come on for 10 bucks like what happened to the old way of serving customers. .
Don’t get me wrong, the food is delicious. My bowl was great. They didn’t give me a fork, but instead a knife. It happens and it’s not the end of the world but still.
Think its my last time here. Watched the girl making my burrito take the smallest little tong full of meat. Shake as much off as she could. If there was 2 ounces of meat that was alot.i asked for more and got a dirty look and about half an ounce more. Ten bucks? No way. Keep your rice for that price!
Great food, but you have to be aware of your ad-ons it can get super pricey. Ive been two times so far. The last time I went they didnt have lime. A Mexican restaurant without lime? The tables could be kept cleaner. The food and service is excellent.
Its a Chipotle, theyre all pretty much the same but this one is relatively new to Staten Island. In my experience, they dont give you as much meat as other chains but its not that big of a deal because its usually cooked to perfection. Also, staff are a hit or miss when it comes to service/friendliness which I guess I can understand, working in food service can be stressful at times.Either way, its the only Chipotle on the island and the food is always good.
Could use some desserts and maybe a breakfast menu but otherwise, decent.
Decided to try online ordering for 1st time but didnt turn out like requested. Kids quesadilla came with chicken on side and my burrito was missing its burrito and was just ingredients in a bowl. I will stick with order in store from now on. Food is good, ingredients are fresh just about execution and appearance. I dont enjoy eating a burrito falling apart, and making a mess, or A missing tortilla or filling my own quesadilla.
I went in to order my lunch and told them what I wanted. It was the special advertised and what it comes with, but when I told her, she said what do you want on it, how do you want it? Im like I want exactly what it says, why are you asking. In other words the employees are not knowledgeable about the menu. The food was good and the place is clean.
-------- EDIT: I believe they started listening the customers and reading online reviews. Portion sizes have improved and you dont get lectured on dietary facts when you ask that the portion they served is small. Prices are still higher than other chipotles though. Customer service has improved as well. Changing rating from 2 to 4 stars.----------The food is amazingly tasty however they are extremely stingy on portions. When you ask for a double steak they give you what would be considered regular in any other Chipotle. And when you ask them about it, you get lectured on dietary facts and how much exactly Chipotles portions should weigh and all. I tried this three times to see if it was just that employee but no every single employee in here gives you the same lecture... I believe they were told by the management to give this response when asked about the sizes of their portions.When you tell them that no Chipotle serves this small, they tell you right out that those Chipotles not following instructions then. Well they should really think why other Chipotles are doing what they are doing.Also the prices in this Chipotle are very high. Islanders used to go to NJ to eat Chipotle and pay a hefty toll. We were all very happy to see that we wouldnt have to pay extra toll now that they opened. Well unfortunately they add the cost of the bridge to your order with their ridiculously high prices...I still have hope for this place. But if they continue with what they have been doing, they wont last long. When they first opened they had long lines, now the place is mostly empty and islanders are rather going to their regular Chipotles in NJ or Brooklyn...
Wow I ordered a chicken bowl and came about 20mins later, they made me wait another 30mins! Total 50mins!!!! And they only accept online orders. This is nuts!
My first time at this Chipotle. The workers got my burrito done neatly and quickly, with enough of everything. A little too spicy for me, but I enjoyed it nevertheless. 👍🌯🌮🍅
This is the first time i go to this location for chipotle , dont know about the service but the portion for the bowl is at least 30% less than the other chipolte.
Im not sure why there are some low stars, but I came here around 1:00 PM during my lunch hour at work. Service is very fast considering it is lunch time and probably the most hectic hours. You see a long line when you get in, but honestly as long as everyone knows what theyre going to order... the line goes by smoothly. So know what you are here for (Hint: huge Burrito lol).
Always delicious and quick service
The new place that I went today at Chipotle was excellent. The quality of chicken quesadilla was very fresh and it taste delicious. The chips with cheese sauce is yummy. Over there in my school at CSI (College of Staten Island) the quality for food like chicken quesadilla it was too bland and it’s small and very expensive. This chicken quesadilla at Chipotle it is bigger. The workers at Chipotle treated me excellent and they speak English that’s what it should be with no Mexican people speaking Spanish. In the future I could go back to Chipotle again and eat their for lunch next time.
I was turned away because I was told they were only accepting Mobile orders. I didn’t have my cell phone on me. The workers were nasty and I guess they are making enough money to turn away loyal customers. Terrible customer service.
Great food! But staff should tell u if theres any extra charges. They ask if u want this or that you could say yes but at the end you get a surprise extra charge for cheese or guacamole, etc.
My goodness, so understaffed, and a half an hour wait for half a bowl and cold food. So disappointed
The food served here is identical to any you will find at any Chipotle in the city. If thats your thing, as it is for me, then you wont be disappointed here. During my visit the staff were especially nice so I have zero clue why this particularly location has been poorly reviewed.
I had double steak and Barbacoa, look like I was having half of each. My burrito was broken and they didn’t re wrap it or asked me if I wanted re wrap. Cashier looked at me nasty after I asked why was so much.
Good Mexican cuisine and are best served
I sent my oldest son and two younger daughters to pick up lunch today.Upon his return, I knew immediately something was wrong. Evidently, a young girl with green hair and a very nasty attitude was one of the people who prepared his food. Not only was she condescending but she was extremely rude/nasty. He asked for my lunch to be prepared a certain way and her answer was a very nasty harsh response wrong resturant. My son is a gentleman to a fault. Rather than complain, he accepted her treatment and continued on his way.When I opened my bowl to discover a quarter cup of lettuce, a few pieces of tomato and a tablespoon of grilled chicken. The whole bowl probably equaled a cup of food all for 8 dollars and change. A total RIP OFF.Needless to say, I was incensed and took the 15 minute ride back to Chipotle to complain. I asked for a manager; what a mistske that was. Manager was just as condescending/unprofessional as the help. Granted I was compensated with a full bowl but i didnt appreciate the attitude so unnecessary. If you dont like your job and do not like people, get ANOTHER job.STAY AWAY...GO TO MOES INSTEAD - WHERE THE STAFF IS WELCOMING/RESPECTFUL!!!!
Love this place. Food is usually fresh and tasty. My son and I usually create our own nacho bowl. Nice customer service a well.
Although Chipotles Food Is Great. I Wouldnt Chance Eating At This Chipotle Ever Again. Not Sure Why They Were Rated A! But The Staff There Are Unsanitary! Employees Are Not Friendly!On August 07 2018 Around 5pm. Went To Chipotles. Ordered Me A Burrito, Poorly Made!A Bottle Top Of One Of Their Hot Sauce Bottles Fell Onto The Dirty Ground! I kindly Picked It up, and Proceed to Ask A Staff Member To Please Rinse It Off Before I Would Put It Back On.To My Disgust The Chipolte Employee Refused To Wash Off Their Own Chipotle Sauce Bottle Top! I Stood There In Shock!I Had To Reiterate, This Is Your Top! Which Belongs To One Of Your Bottles! That Was On The Floor! Same Response He Refused!He Stood Seconds and I Mean Seconds! Next To The Sink, Close To The Counter Where You Order Your Food and Again A Third Time He Refused! Seconds Later A Tall Woman Who Prepared My Burrito Gave Him A Head Nod And Mumbled Just Do it! Like as If They Were Doing Me A FAVOR!!! The Spanish guy with Glasses Finally grabs the top and Cleanes it With An Attidude! Smh!I Was So Disgusted! I Couldnt Even Continue Eating My Food! I Figured If They Are That Nasty To Refuse To Clean The Top Off Of Their Own Item That Fell On The Floor.. Imagine How They Handle & Prepare The Food Over There! I Packed My Food & After A Few Blocks I Threw My $10.00 Burrito Away!Thanks but No Thanks Chipotle!(If They Review Their Cameras Theyll Clearly See Everything!)
Employee was rude. The food was cold and the guacamole was was old and had a funny taste. For the price they charge I expect better service and better food.
Subpar chipotle. The sour cream was so frozen is was a cube, there were chunks of lettuce heads, the sprite was seltzer, the lemonade was water and the sauces were empty. Please get some quality control here. Workers were kind and friendly and I will give them that.
Where to begin. JUST STARTING OFF WITH A BIG NO FOR THOSE WHO DONT WANNA READ A LONG REVIEW BUT, for your sake just dont go to this chipotle. Throwing your 9 dollars in a trash can would be a more effective use of your money than getting a burrito at this location.Someone contact guinesse because Im sure its a record for the most people working in an establishment without the slightest clue how do to scoop something into a tortilla.There was absolutely no communication between those in the kitchen and those handing the food, so a lot of the things were running out without being refilled. The workers would tell eachother they were almost out of a certain ingredient, but not the kitchen workers. Big problem. This is probably why I got barely any rice or beans.Main issue is the slowness and seemingly lack of any type of awareness to anything going on. The worker doing my salsa and sour cream didnt know which salsas are which (there are only three) and almost gave me three full scoops of sour cream(the most of any ingredient I had received combined).Now to the issue that put the nail in this chipotle coffin.... The burrito wrapper. If you want to go to this chipotle so badly that you cannot be persuaded otherwise, go in with the expectation that youre burrito will not be folded. At all. The girl used two.... TWO tortillas on not just my order, but my boyfriends, even though There was barely anything even in my burrito to require one to be insufficient! I had a very hard time wrapping (too emotionally shattered for that pun to be intended) my head around it and just starred at my food for ten minutes before j tried to eat it. Instantly it came undone and fell into my basket, along with my tears. Mixing around my food there was NOTHING but lettuce and sour cream.10/10 doctors advice you to stay away from this location If you care about your emotional stability or blood pressure (probably).
I bought a burrito which had no taste dry black beans and a whole lot of rice. You want real Spanish food go to a real Mexican restaurant!
Food good, prices decent, but pickup order was 20 minutes late and no apologies offered for making me and others wait. Not cool.
Great food , delicious and fresh
I love chipotle, but this one.....I had basically nothing but rice and lettuce in my chicken bowl. Funny how ever other chipotle has matching portion sizes, but this one some how messed it up so bad. I threw it away... Nasty... Skimp chicken and beans, just a bowl of rice and lettuce basically.
This Chipotle is located in a little strip mall next to AT&T. Lots of parking and seating available. The place was clean and workers appeared friendly. Food wise, not much different from your average Chipotle.
I went here twice when they first opened. On day one I got food poisoning. I tried again a few weeks later and the food was cold and staff rude. I vowed to never go back and never have.
Happy to have a Chipotle on the island. Service and food has improved since the opening. I enjoy the chips and guac from Court Street (Bklyn) better but just happy to be able to satisfy a craving when I want.
I like it here. They are nice but very cheap with the amount of food they give for the price they charge.
They close at 10pm and I went inside to place an order and they told me I couldn’t that I would have to order on the app for pick up. I really don’t get what’s the difference of me ordering right there and ordering on the app when they have to make my food regardless of how I order.
Very disappointed. The was hard and not cooked all the way through, the steak was cold and not fresh, and we were told that there was NO guacamole. This was my first time at the Staten Island location and after this experience I dont think I will be returning.
Food was good, as expected, but the portion size was a lot smaller than other Chipotles. I kept having to ask for more of everything. Chips were stale.
Got food poisoning from here, the food tasted a little weird but I thought I could’ve been wrong & was dealing with my daughter too. Thank god she barely ate any of her meal....
While online i directly observed a worker brushing off the bottom of his shoe with his fingers. He then started to prepared food for the customers that were online. He didnt wash his hands as the policy states every worker should do. I told one of his coworker to tell him to go wash his hands but he contine to handle the food. Nasty ass worker.
They dont give enough meat but give you a ton of rice. Horrible
For a Chipotle this one is extremely mediocre. Constantly missing things, occasional rude employees. Avoid if you can.
Went for a doordash pickup, Chipotle was quick with the order and had it ready for pick up. Place had AC and over all Great Staff
The food here is really good, but the price seems a little high for the amount of food you get
Love my food every time I go there. I Been to many and I havent had a bad experience yet. Keep up the good work.
This one star dont count had to give it just to post First just go to 86st everything is better there But Babyyyy Soooo this Chipotle on hylan blvd is so not worth it one lite scoop of rice i had to ask for more and im slim lite half scoop of meat had to ask for more smh my bowl was so empty what a fxxxing waste of time,money and a od craving so disappointing but that is staten island for you they ruin everything definitely on the hylan blvd side whomever the owner is should be ashamed really just taking up space dont waste your money even my daughter three tacos are empty smh
The steak is delicious, just the right amount of chipotle seasoning. Has u licking ur lips well after ur meal is done
Food is fresh , though the cubes of chicken are a little bit too small service is quick and easy. The guocomoli is delicious!
Ordered off the app.. Everybody ordered extra meat, and everybody got half. Not happy with the service. Paid a lot of money for food, and didnt get most of it. Total disappointment. Food was good tho..
Nice employees. Steak meat is definitely undercooked, past couple of times is unedible. End up throwing it out my bowl everytime.
Great typical food you would expect from a chipotle, have visited this establishment roughly 2-3 times now. However, on my latest visit, one of the servers was extremely rude with an attitude.
No whole wheat tortilla? Wow... Digging the app ordering, especially since in person service is nominal at best. Qdoba has no worries!
Fun fact after 7pm they only accept online orders (most of the time)
Great service and very clean front room. Food was fresh but of course a bit pricey and not a ton of menu options.
This is the worst Chipotle Ever they have no quality control over the food ....one time you go the chicken is not seasoned good the next time the rice is under cook and ordering from the app forget about it they will almost always mess up your order.... these employees need yo be retrained.....literally the worst!!!!
All Good Although Sometimes you have to pre-order online .. you have been warned. lol
The chips are not always crispy it feels like they old sometimes other than that great food there.
Great food, slightly limited selection. If your looking for one of the best burritos, come here. If your looking for a quesadilla, youre out of luck.
3 1/2 stars. Not as flavorful as other locations. Had nice spice and the employees were nice.
Beautiful wall art, great food, and very friendly employees. Amazing atmosphere for anything from a light snack to a meal with friends. :)
This is brand new place, But They have a problems with electricity. Water fountain is not working and AC is not working. I hope they will fix it soon. Overall is a nice place.
Food is good, place is very clean. Nice choices a good change from Burgers. Workers are nice and polite.
Made an order 35 minutes ago and still waiting for my order. they work very slowly and don’t answer my questions.
Good food, still no dining in. Take out ,curbside & delivery available.
I loved the food. It was very tasty but it was too hot for my kids.
It was really good food we got free chips and other things and the staff was very nice
Clean and not overly crowded my order was taken quickly. The counter people could be a little more engaging and be more knowledgeable to provide suggestions
Always an A rated restaurant. Always fresh food and friendly folks.
Wasnt bad, burrito was tasty. I still prefer Qdoba or Moes over Chipotle especially the free chips at Moes
This place is just the Old Town McDonald’s in disguise
The pork on the burrito taste weird.
Im very new to Chipotle, but Im hooked. They only have about 6 or 7 menu items, but theyre delish!
My fave Chipotle location, extremely clean and customer friendly.
Food isnt worth what they charge, to be honest you can get a better tasting more satisfying burrito at Qdoba for a lot less money
Good in a pinch, other wise go to the Richmond ave location. I’m convinced the employees think they pay for the ingredients they are so stingy.
Served quickly and the food was great. A bit too little on the rice portions
The place serves big portions and for affordable prices. very friendly owner. Great work.
Missed up my order .. charged me for 3 orderes and only prepared 2No one tried to contact me even after i told them the problem
Not bad its Chipotle what can I say.
Servings are way too big and is very harsh on the stomach. Food is very good though.
I was surprised to find this place to that good. Really didnt expect this quality of food in Mexican food franchise
Served cold food at 1 in the afternoon. Chicken and rice were both cold and the beans looked like they were from yesterday. The add ons are minimal and its gross. No thank you!
It was very good. There is fast and efficient service. The food is good quality. Quality ingredients!
Food was good but needs more tables, it was over packed, they should put tables outside.
Unsanitary and gave me diarrhea immediately after eating here. Tables were sticky and dirty.
Food was fair, staff was nasty and goofing off with each other, everything was extra $$ to build the burrito which ended up costing too much, I could have went to an authentic Mexican restaurant instead.
Hated this place ,Limited menu,Food had no taste ,other than drenched in hot sauceDo not waste your time or money here
Portions are small service was slow even found hair in the sour cream as they were serving it to me definitely will not be going back to that place
Worst customer service EVER! Completely unsatisfied, associates are very rude.
Great staff clean and fresh food. Eat there all the time
Meat was under cooked and a bit too chewy someone should check if that’s real meat!
The workers are very welcoming, I dont like the food
Fresh, great food, fast service, clean environment, they recycle!
The food portion is lesser than what used to be when they first opened. The staff was not friendly
I love their spicy chipotle sauce! And tasty simple menu...
Boxes packed half empty... and there is no where to complain.
Really good. A salad or bowl is big enough for a dinner.
Really nice staff and really amazing food. Love chipotle.
Quick # Healthy # Affordable # Recommended
Guacamole and service are good, but kinda pricey, and not to warm of an ambiance.
Great food and great service. Be sure to try chorizo before gone.
Great food and service. Goid location.Plenty of parking available
Great food excellent service!! Great place for lunch or dinner
I love this place I would eat here everyday if I could.
Love it!! Best texmex food around! Everything is so fresh and tasty!!
First time there with my son. It was ok very spicy.
Finally have one on Staten island. Every time I go its busy but not unbearable.
First time eating here had the bad experience of eating uncooked brown rice, they dont even taste the food before serving.
Its like any other Chipotle (good in your tummy) ^_^
I never have been in Chipotle and have no intention of going there
Great place to enjoy lunch with family
Real good customer service as always
It’s chipotle bruh why u lookin at reviews?
They are super cheap with the sour cream.
Smallest portions of any Chipotle that I have ever been to. Bummer, man
Naaa nasty service they need a professional people to take care the customer 👎👎👎
Its okay food is good but over priced
This place never disappoints!!! Thank you for bringing it to the island, husband and I love it!!!
Quick service. Same chipotle taste.
Another delicious burrito... Chipotle satisfies a craving in my soul the nothing else can.
Really great time ordering tacos. 5/5
Always my favorite huge burritos made fresh and good
Very friendly Staff, Food is little bit on expensive side.
I would give them zero but that’s not an option.
Service was okay. Food was okay. Not too great. Probably will not return.
I had a steak bowl that was delicious
Slow
Best burrito! Stuffed. Crazy good guacamole!
Pretty good burrito bar. Tasted like it had High sodium.
Food was disappointing. Thought it would be better but was bland.
Great service and clean
Very clean, good food and very good staff.
The best fast food. Fresh, tasty and healthy.
Great food, friendly staff.
Not that great, nd prices r very high smh🙄🤦
The food was amazing it was so fresh
Total reviews rating 3.8
199 Reviews for Chipotle Mexican Grill 2023:
Review №1
2022-03-31Food was fresh and the associates were moving the food line expeditiously. The price of the food was affordable and I will go again. I left out a star due to the tables not recieving the same attention as the food. Overall a good experience.
Review №2
2021-10-06The staff is awful. Without fail everytime I order something from this location something is wrong with the order. I got a bowl with no meat just rice and vegetables 2 days ago. I have no idea how something like that goes unnoticed. And today they didn’t include extra chicken I paid for. Needs to be a serious staff enhancement or training. Posted a picture of my bowl of just rice and veggies lol.
Review №3
2021-08-15The Chipotle Mexican grill is a good place for tasty food.The restaurant has burritos bowls, burritos, tacos and salads. I went with my family and ordered Vegan bowl. All the food and ingredients were looking fresh.Some members enjoyed keto salad bowl with chicken.The staff is friendly at Hylan Boulevard Staten island. I recommend this place.
Review №4
2022-05-06I ordered take-out, 30 minutes later, I waited another hour at the store and it wasnt ready. It was very unprofessional and a very bad experience to see that the waiters were only preparing the ingredients when they were busy. Other customers who order on the spot are faster than mine, so whats the point of my ordering? Servers are very slow. The management is chaotic and the experience is bad.
Review №5
2022-03-30Wanted to order online. I knew that I had 1450 points. When I opened the app it turned out that they were burned! I have 0 now. You are just cheating customers! I collected these points for so long and what did I get in the end? D0ck? Thanks! I will never visit you again. Thanks for the experience!
Review №6
2022-04-28Very bad! Long delaysGuys! dont come here ever again! look at these photos and it will become clear in no time! this is a terrible place! they work in disposable gloves touch your food with these gloves then go to the refrigerator touch the handles of the refrigerator touch dirty cardboard bags and then come back again to serve you food! this is an awesome place!
Review №7
2022-06-30First time there wasnt crazy about food thought it would be alot better but app ordered was quick and easy
Review №8
2021-03-30Constant long lines and delays! are you sleeping there? stop sleeping at the worker - its time to work off your salary !!! stop not working. the floor in this establishment is so diode and slippery that you can break ten legs! awful establishment! I never recommend coming here !!!
Review №9
2018-06-02Servers are super nice. Coming early around their opening, there wasnt any fajita vegetables. The chicken was a bit salty. Bathroom super clean.
Review №10
2021-12-28Too much I couldnt even finish. Good food sufficient for two portions...had lunch and late lunch before and during work...kept me going til dinner time and very generous portions of sides.