Chipotle Mexican Grill in Valley Stream
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Valley Stream, Nassau County, New York, US
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Site: https://locations.chipotle.com/n...
- Monday:10:45AM–10PM
- Tuesday:10:45AM–10PM
- Wednesday:10:45AM–10PM
- Thursday:10:45AM–10PM
- Friday:10:45AM–10PM
- Saturday:10:45AM–10PM
- Sunday:10:45AM–10PM
Chipotle Mexican Grill in other cities:
I had an tire installation being done across the street. i had dinner few nights before at Chipotle, still had some left at home, but saving that for a late night snack, so i decided on doubling my pleasure with lunc there again now Loved the service and access to the mall.
Either someone can’t read or they’re just throwing orders together and not even looking at the receipts, ordered from doordash and got a totally different order than what i ordered . did a redelivery with doordash and got that order and it was wrong too smh . i didn’t even bother to report it because i felt it would be a waste and already waited 2 hrs to eat . this isn’t the first time this has happened since ordering online has been implemented . they really need to get it together . i’ve also been in myself to pick up a order and one of my items was missing and the girl told me it didn’t pop up in their system but was on my receipt and was trying to go back and forth with me . the pic is the first order and not what i ordered as you can see from the receipt.
Everything was fresh, & the employees were pleasant. Their was one guy in particular, who was extremely nice. He might have been the manager, Im not sure. The line was real long, but they moved fast. And everything in my bowl was fresh, unlike the Chipotle in Crossbay. The food wasnt fresh, & the employees attitudes match the stale food. This is my favorite one, so far.
Their inside service isnt that bad its the online where the problem lies. Luckily 1 bowl i ordered was correct but the other was missing nearly all the toppings i ordered. The sticker on the top of the bowl had the corrct order but someone failed to make sure it was done correctly . Very disappointed. Not to mention youre given a pick up time then you still have to wait an additional amount of time . Wont be back until they open back inside ordering.
Whats the point of pick up times when nothing is ready? Ordering in the restaurant was smooth and moving quickly. The online orders are a different story. Seems like they were struggling to keep up. They were doing the orders for delivery (Ubereats etc) first and everyone else had to wait 20 minutes extra.
I usually go to this location without a problem. However, this was a very bad experience. First, they werent allowing people to order in-person. So, I (along with many others) had to order on the app, which was not a big deal (they immediately re-opened in-person orders after I ordered on the app). I placed my order at 5:50 pm, with a pick-up time of 6:15 pm. This order wasnt ready until 6:35 pm, after me constantly asking for it.I then checked the order, and they completely messed it up (chicken and steak salad bowl with everything except sour cream and guacamole became chicken burrito bowl with only rice, sour cream, and guacamole). I had to return to the store and ask for the manager to get it fixed because the server and cashier said they couldnt fix it. The manager was exceptional, as she apologized upon looking at my bowl and fixed it immediately.On top of everything, they were not doing a good job with allowing for social distancing. The food pick-up location was behind the wall in front of the cashier, which is right next to the to-go serving station. The tables were clearly labeled for pick-ups by last name, but the staff apparently didnt feel the need to use it. Also, the woman placing the orders on the shelf refused to call the names out. Instead, customers had to call names out to help the congestion. At one point, no less than 20 people were huddled together; those preparing the food, customers looking for their pick-up orders on the shelves, customers trying to pay at the cashier, and people on line trying to still order.It was a very bad experience, which I assume was just a bad day considering Ive never had this happen at prior visits. I just hope they fix their social distancing measures.
This store closes at 8:30pm. You can now only order online and I was standing in the restaurant placing my order at 8:25pm. At 8:32 i pressed pay on my order and it tells me the store is closed. I asked the manager and he says there nothing they can do about it. So basically I was here more than 35 mins before it closed, placed my order 28 mins before it’s closed, and yet still couldn’t get my food? Idk if it was Ubereats fault or Chipotle but it’s ridiculous nonetheless.
I ordered online a kids meal and a burrito bowl both with black beans, extra for bowl. First the food was cold and presentation disgusting. There was no beans on either of the meals. Instead of fajita I received raw red onions and bell peppers. I have made several attempts to receive a refund and to date no one has responded.
The food here is usually good but I recommend to go there and order it in person. I am disappointed right now because I spend a lot of money there every week and I should’ve learned my lesson not to order online. They always forget something on the order and the portions are always very small. Like half empty. Very disappointed!
Always out of the quesadilla bowls so they jus mash the condiments in the small guacamole cups and use the normal bowls. They can’t roll a burrito correctly or even a quesadilla. I just got one and they literally just folded a tortilla in half. Idk how to post pictures but it literally looks like I got it from Taco Bell.
I order 2 salads, one with chicken white rice and cheese and guacamole & salad with steak white rice and cheese. I also asked for dressing along with chips. What I received was 2 cold hard brown rice with steak and guacamole. There was no lettuce in either salad. There was no chicken in the salad. There was no cheese in the salad. There was no white rice. There was no dressing. This is by far the worst experience order I received ever at a take out restaurant IMG_0334.HEIC
My go to restaurant for relatively inexpensive and healthy meals. I always order the chicken rice bowl with all the extras. Very tasty but sometimes a little too spicy for me. Beats regular fast food. The food servers always seem to have a good attitude and they do try to keep the food holding trays clean and wiped down.
When they opened they served walk ins. Now the same store has uber eats and grubhub and online orders. Its a sweat shop no other way to put it.Doing 5x the volume and the employees are probably getting paid the same amount.Got 4 burritos, 2 were cold 1, was room temperature.
They Literally constantly mess up my delivery orders . Today was the last straw for me though . I ordered 6 tacos . The first batch of three literally had 0 meat.. vegetarian tacos !???? They were FULL of rice . The next batch had a bit more meat but was thrown together in the packaging so when I grabbed it .. the whole ingredients fell out because they didn’t lay it next to each other properly ... I called them to complain while I’m talking they handed the phone off to someone else and I heard in the background “she’s bugging” stop hiring incompetent teenager to work in your store and hire QUALIFIED WORKERS with customer service skills .
My wife and I went there and my wife is highly allergic to gluten, she asked the women behind the counter if she could change her gloves cause she has celiac. What a dirty look she gave her, also my wife asked if she could get the salad greens from fridge. Because the wraps are right next to the greens and there was a small wrap in the bottom of tray! She talks to, I guess here manager and he gives her a new tongue. I will never eat in that Chipotle again!
Have not been here in awhile, went back with a friend. She ordered chips with guacamole. I had three chips with a small amount of guacamole. In less than ten minutes my stomach gave out on me with horrible food poisoning. Luckily I live close by, I was on the toilet for an hour with painful diarrhea..... All I had was three chips and a small amount of guacamole. Completely unsanitary and a waste of money if you ask me. I ordered a chicken and rice bowl to go and threw it away, just in case.
Visited Green Acres Chipotle the evening of 1/8/20.The line worker was disgustingly rude Because she screwed up my order due to poor listening skills. Management on site was indifferent to the issue and appeared to find it amusing. Very sad that basic customer service cannot be maintained at this location nor is encouraged by management.
I have visited several Chipotle restaurants. From Massachusetts to New York. Food is good customer service could be worked on. The store that gets a somewhat bad review is the store located in Five Towns located in the plaza. I know a lot of folks frequent that store but it is usually dirty, they run out of napkins and utensils. On the serving line they run out of a ingredient the customer has to wait for it. Sometimes its a hit or miss.
I dont often visit Chipotle, so Im unfamiliar with their menu and had a question about one of the items. I deliberately waited and let customers go ahead so I would not hold up the line. When I start to make my order and ask the questions I had in mind, the young ladies body language expressed an attitude as if it was common knowledge and I have should already known the answer. Other than that the place was like any other Chipotle I have visited.
I called 2 other Chipotle stores (Lawrence and Oceanside) because of guacamole outage. Then I called this Chipotle store in Valley Stream and was informed that there is a shortage but they are accommodating online orders. Therefore, I placed my order online. When I placed my order online, I added a side of guacamole. At first I was upset because the side was not in my pick-up bag, but then I explained my situation to Andre and he was very helpful and accommodating by fixing my order. This made my overall experience at Chipotle great as I was highly satisfied that my burrito tasted delicious, there was guacamole, and the staff was honest, helpful, friendly, and fast! Thank you Chipotle!
I ordered a bowl online for pickup and upon opening it I saw that the food looked like it has been mixed and squished together and it just overall looked gross, assuming that someone either tampered with it and/or simply hated their job while making it, I sent a picture of it toChipotle. To keep their notoriety Chipotle told me that gift card for a free bowl will arrive in the mail.Its been weeks and I never got that card
Don’t buy from here it’s a waste I bought food from here for me and my boyfriend and the rice wasn’t even cook hard rice and the chips were old chips not fresh.On top of that the employees are drinking on the Job because I placed my order from my phone and had to wait a little so I waited in my car as one of the workers went to his car trunk and pour liquor into two separate white chipotle cups.Please be mindful of places you buy food I love to try different places and support places that I love their food they have totally ruin my Joy of going to Chipotle.
I ordered my food on the app for pick up tonight and when I got home they just dumped some things in the bowl with a lot of cheese that I didn’t even ordered. I was so disappointed. This place have very poor management. There is no organization. It’s like the are packing food for farm animals.
Disgusting. everytime i come here they give me half a spoon of everything. i ask for extra and they dont give it. horrible service the food taste nasty and im so tired of paying money for a bowl and burrito that barley has anything in it. if i could give a 0 i would never eating this again
Yum. It has a line most of the time but standing on line at Chipoltle is regular life at this point. Theyre also generous with the guac. I was even thirsty once but was too cheap to buy a water and the girl gave me a cup and said to get some water. Kind gestures go a long way with me.
I got sick from this place last year. I was contacted by a representative who essentially told me that there were no reports of any illnesses at that location. Since I was the first, she was reluctant to believe that it came from Chipotle. I didnt eat there for a year.It came from Chipotle.
Don’t order from here delivery or from the store because they always mess your order up and never get it right when the instructions on simply on the screen for you to follow the fact every time I order from the chipotle and my order always comes wrong is ridiculous they don’t care for you or your food.
Total reviews rating 3.9
199 Reviews for Chipotle Mexican Grill 2023:
Review №1
2022-05-26For the most part you get what you ask for, portions are good. Be careful with lunch time, theyre normally 20 minutes behind, but its chipotle, you get what you pay for
Review №2
2022-04-032nd time eating their food. Just as bad as the first time. This location was not kept clean. Table was dirty, food was all over the server area. It wasnt even that busy to be so messy at the serving area. Not appealing at all. Why why why? Ugh!
Review №3
2021-07-02I ordered food from Uber eats from this location and the delivery came with expired Nantucket’s and soggy burrito bowls that was not packed right I will stick to driving to Elmont location I will be sure to avoid this Valley Stream location due to poor food service plus the chips are always hard to chew like beef jerky
Review №4
2022-05-06There was a manager training a new employee & I was listening in as my order was being prepared. The manager was extremley helpful, informa8& supportive of the training employee though each step & it was very pleasant to observe. My meal was fantastic, the service was fantastic & from what I witnessed, management & training is fantastic. Absolutely a wonderful time.
Review №5
2022-07-01Food was really good but stores apparently need more than one rewards scanner as it was down while I was there. Cant cash in rewards if the store is not operational without a scanner.
Review №6
2021-01-09The bowl my sister received from her online pickup order today, 1/9/21 was not even half full. This location does this all the time, they are so skimpy on the food that it’s not even worth the money you spend. Chipotle HQ needs to put in new leadership or shut this location down. I also saw a scary review on yelp of a worker not wearing his mask properly and getting into an argument refusing to put it on right when a customer asked. DO BETTER.
Review №7
2021-03-17Why is the food Always Cold?! No matter how far in advance you order your food it is never ready and you have to wait an extra 15 minutes for them to remake it. More like throw it together. Staff always have an attitude like you are bothering them, portion sizes are not consistent- there are times the completely omit an ingredient/item... The staff have zero customer care they pack customers into half of the restaurant using a barrier of chairs and have paid customers waiting like tuna- not like theres a pandemic or anything.
Review №8
2022-06-11Lines are long and sometimes the food is less seasoned. But overall, a good spot for something quick and tasty.
Review №9
2022-01-05The food always taste good here at chipotle. One of my favorite restaurants. Simple yet still tasty. The closest thing to actually eating FOOD and not your typical burgers w fries. .. One thing though, Chipotle needs to have wrapped plastic utensils out because its scary knowing that anybody can touch them with their bare dirty hands. Thats the only unsanitary thing in my opinion. We in a pandemic. Otherwise I love Chipotle
Review №10
2022-06-26Good food, it’s not usually an issue but I wish the store was cleaner in general.