Chuck E. Cheese in West Islip
Categories
Location on the map
West Islip, Suffolk County, New York, US
Payments
Site: https://locations.chuckecheese.c...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–10PM
- Saturday:10AM–10PM
- Sunday:11AM–9PM
Chuck E. Cheese in other cities:
I took my grandaughter here for the first time and she is 3 years old. Staff were friendly, atmosphere was fun and pizza was okay. To be honest I was a bit disappointed and maybe because I dont do well with change. A lot had changed, no more ballpit and it felt impersonal and nothing like I remembered way back when. Not really a lot to do for a three year old except putting them on the same few cars. Definitely felt geared to older kids. Very pricey at $28 for an hour and a half and after going in I saw a sign in the back about Wednesday special $14.99 an hour. Would have been nice if the sign was upfront where you pay or perhaps the cashier could of informed. Ordered a large pizza and 4 drinks and with a coupon came to $32.99. I was shocked when the pizza arrived at the table and it was a smedium...small/medium and cut up in small slices. The pizza was mushy and not what I expected. However the best part of our visit is when Chuck E. Cheese came out every hour my granddaughter loved him.
I’m not the type to leave reviews especially for Chuck E. Cheese but this one is strongly needed. This place only gets one star because it’s needed in order to leave a review. I was very disappointed when an argument between a male and female broke out on Sunday December 5th, manager Anthony did nothing. Both sides of the argument we’re cussing and threatening to kill one another as manager Anthony just stood there while an employee( that was supposedly on break!!!!) actually took action and attempted to stop the fight and held the male back ( I wasn’t able to see the employees name tag, sorry!). Manager Anthony had absolutely no control over this situation to the point where the male and female took the argument outside in front of the Chuck E. Cheese establishment. Since the pair we’re fighting in front of the Chuck E. Cheese door everyone trying to leave was basically trapped inside until the pair decided to leave. Seems to me this location isn’t very safe for children because if it was the manager would have immediately had the situation SOMEWHAT under control for the safety of the children around. Instead of getting the female to stop yelling and cussing he goes up to two employees and tells them to go clean or something I wasn’t able to hear exactly what he said but I watched him do this. Why is he concerned about his employees being nosey and just watching instead of handling the situation that’s embarrassing his store. If I was an employee I would be watching too to see the mediocre job he did with this situation. Totally embarrassing will never bring my niece and nephew here again. sorry not sorry!
This is one of the cleanest Chuck E. Cheese weve visited so far. There are plenty of space between the games. We didnt have any issues with out if service or broken games. The staff are also the most attentive of all the Chuck E. Cheese weve gone to. They were welcoming and kind. Thank you for the fun visit!
My son loves this place. When we go we usually get him 120 mins and we split the time we spend there. We usually play for an hour, then go ahead and pause the bracelet then we eat and go play for the last hour. It usually takes us at least 3 hours but usually 4. We only go once a month.
Chuck E cheese at West Islip, it is a nice and clean place, the employees are cleaning and disinfecting frequently.The food is fresh, we loved the stuffed crust pizza is delicious . The manager and employees are polite, friendly and helpful 👍. I will definitely recommend this place to anyone 👌
Manager Alex was extremely disrespectful to employees in front of customers. That is something that should be handled in private, definitely not in front of paying customers. Service was ridiculously slow, other so called “managers” were on their phones instead of assisting with food service. Kid check was not bad, quick in and out. Overall management needs a complete overhaul. Disgusting.
We came here after finding a coupon for 45 minutes of play for under $30 (I believe, dont quote me). You can tell they are taking covid restrictions seriously here as it is very clean and they have marked off certain tables and spots for distancing. All the games work great and when we went early in the day on a week day, we were among maybe half a dozen other families at the most. Staff are really nice, only appearing when you need them. Be aware that they no longer use bracelets to monitor who is entering or leaving with kids, they now have you take a selfie with your whole family and ask to see it when you leave to make sure no one is missing or trying to kidnap anyone. I think its actually a great contact-less security measure. Plus now I have these goofy impromptu family photos.Pizza is still gross-yummy, soda is still bottomless, music is still kids-bop with new chuckee written songs (a new one about lockdown might be a little too on the nose). Its a suburban nostalgic wonderland for parents and a good, safe way to burn off an afternoon of energy for kids. We will definitely be returning.
Had a few visits at this establishment for birthday parties and I must admit I have never been disappointed. The guest relations service was excellent and personable. The cost was extremely affordable for such a large franchise. My twins had a blast as well as the other children and their parents. I recommend the wings over the pizza. Washing them down with endless soft drinks was also a plus. Definitely will make it a go to next year. Good times that were truly memorable.
I really liked this location. It was relatively clean and not too crowded for a Saturday night. The staff was friendly and helpful. The pizza was as delicious as I remembered it from childhood! This was a pleasant first time in Chuck E. Cheese as a parent. Ill be frequenting this location for birthdays and days out with the kiddos 😁
Its because I eat it I had a lot of fun of playing in there yeah a lot of fun in Chuck e cheese it was fun the place was all fun and me and my brothers trying to get the the biggest phone that cost $6000 yeah and we decided to get the plane and some candies thats what we already got but there was no lightsaber from the Star wars we try to get that one for Adrian but we couldnt it cost 1200
As much as I do not like any of these establishments, My Son and child relatives love this place for all its play and fun, so I gave it more than the minimum. However, with all bias and subjectivity behind me, I can honestly say everything here is OK besides the food. I am writing this simply because of the food that is served at these establishments. It should not be. I fully understand this food is made for child consumption, but that does not mean it has to be as awful as it is. I couldn’t even eat the food after the few beers I’d had prior to arriving there. Also, I am writing this review based off my experiences before COVID-19. So, in conclusion, as an adult with a child, which Chuck E Cheese is made for, you’ll have the grandest time watching your children have fun while scarfing down horrible food lol!
Very crowded, lots of birthday parties happening at the same time and not a lot of staff to assist with things. Does not go smoothly. Last time I was there staff was smoking marijuana in a back room and when I informed manager, I was looked at like I was speaking a different language. There’s a time and a place for things and at a child’s birthday party was not it. I do like that they ensure you belong to the child you came with upon exit.
Better then expected. Took my son to Chuck e cheese for the first time. The pizza was actually good. Its not a NY pizza place but on par with a dominoes I might honestly prefer Chuck e cheese. The pizza is a bit pricey. But the game cards are super cheap you can play unlimited games for 30 minutes for $11. Considering some games only last 30 seconds you can rack up alot of tickets and get a toy from the ticket redemption desk.Definitely will be going back.
So impressed!! My 6 year old had THE BEST birthday party! Loved our party hostess! From the easy booking on line to the last event of cashing in the tickets it was EXCELLENT! They called to confirm details but i had the ability to make last minute decisions about food, number of kids, tokens etc. I didnt do much except enjoy the party. Kids had a blast!
They completely revamped this place. Everything is completely different then when i was a kid, now you put a card in amd play unlimited for an hour or two depending on your initial payment upon entering. You already know their pizza is official so its a great place to go if you have kids to get rid of them for a while.
Fun place for parents with young children. Pizza isnt so great but it is OK. Salad bar is good. Refillable drinks are available and there are a variety of soft drinks available.Chuck E. visits and gives tickets out after a short dance.Lots of games to play that children can earn tickets for. These tickets can then be traded in for prizes.Great place for birthday parties! The kids have a blast and Chuck E. visits the birthday child.
Lady at counter overcharged us and did not give us a receipt. Waited over an hour and a half for pizza because they lost our order. Salad bar was fresh, but horrible, because staff was constantly hovering over the salad bar. Kids loved the games. Ticket redemption counter person was patient and nice. Kid who serviced ticket machine was friendly and professional. Might not go back because of the bad food service experience.
Great place to eat on a weekday, on the weekends they get busy where you cant get a table to eat fast. That is expectable when there are millions of people that go at the same time on the weekends for fun with the kids. The staff are super nice, Chuckie is great with the kids. The party hostesses do a really great job with every party they do. Beware of other children who arent being minded by their parents. Make sure to watch your children the whole time youre there, the kid check prevents kidnappings and stops children from leaving however is not responsible for watching your children. I say this in the nice way, they care about your children that is why they check everyones hands.
Me and my fiance had our daughters first birthday there with some friends today and the service was excellent. They had ppl come up and check on us the entire time , introducing themselfs . The girl who was our host (dont remember her name but)was very attentive, nice and kid friendly. The place was clean ,tight security, and good vibes . Id would definitely reccomend them for a kids party . I will be back with my family ! Thank you for making our daughters first bday a day to remember.
This location was much cleaner than previous locations I have been to. Staff was friendly and efficient. I really like the unlimited option for playing the games. My only complaint would be that the food cost was a little too high in my opinion. Not to mention that the wait time to get ur food was much too long.
I just went within these last few weeks. They changed the place around so there isnt that tube thing for the kids to climb in but they still have enough for the kids to do. Also parents if you need a drink while the kids are playing they now sell beer. The beer is very expensive for 1 cup its 6$. Oh and they have lots of extra foods like salad, boneless chicken and few other things. Hope this helps.
Awesome management and decent gameplay for all ages . 10/10 would have a party here for 4-8 year olds . Opt for the larger pizzas for parties or byof . Prices are kinda high for the service but overall great experience . 2 machines broke down on my kid while playing and the manager fixed the issue . Chucky needs to take more pictures with the kids .
Ive been coming here with my family for decades, ever since I was a kid. Now I take my own son, and I have to say, the current game selections are a little disappointing. I was sad to see the Guitar Hero machine go, too. Still, this is always a fun place to go, and my son still loves it.
Lack of communication between staff. Very little effort towards resolving simple issues to make children happy. Current staff members blaming issues on other staff not present instead of helping. Very disappointed. My first and last time at this establishment. The pizza was good.
I think they need more toddler friendly games but for little ones after 2 its great the food however needs improvement desperately they say they improved the food but i feel like it went to worse it doesnt matter if i go to any of the chuckie cheeses but other than that good place to take little ones to play
Came for a family birthday party and it was PACKED!! I know that obviously there will be a lot of adults and children there but it was uncomfortably full. There were 4 or 5 birthdays at once which I havent seen before so literally the party leader, the guest and the party next to us were all on top of each other. The biggest issue I had is ssssoooo many machines were broken. My daughter lost so many tickets on broken machine and the stuff were so busy they couldnt even help. I usually like coming here but this time it was chaotic.
Took my grandchildren I am not familiar with the place spent almost 60$ for a pizza and game time not knowing that when the time was up so it was the game time . I was told we could have paused the game cards while eating AFTER THE FACT the children were sad because they had barely 20 minutes of play time since we had used up the rest to eat the pizza. (45 minutes) I was so upset for the children ia almost cried
This place is great for kids to cut loose and play some games. They use card system which you just hold near the games reader and the highest I saw the game was 2 credits. There arent any prizes to get to go wild for and they now have a system where you can cover the remaining tickets with actual money. They have Chuckie come out and dance with the kids which is great. Then Chuckie takes out tickets and showers it all over your children like a big baller. A real down side to this place is the employees. They all look miserable. The guy dancing with Chuckie had a straight face the entire time I was able to see the manager give him a sign to start smiling.
Always a great time wham Im with my Grands and this time with my Great Neices. Only thing is the table was wiped clean,so our left over pizza and cups were trashed.Children were teary eyed,I was like nooo way😯. Greatest manager ever,Afro-Amer.beautiful woman came over and replaced our couple of slices with a whole pie&cups.Can you say,LIFE SAVER😁😂?Ahhh my world is at peace again go play kids...
We entered the facility with our son and my brother in law entered at a different time. Upon exiting, my son was with my brother in laws family. He was allowed to leave with them. My niece exited with me. Our stamps did not match unless the letters or numbers are all the same. I mentioned it to the girl at the door, she said she checked. I said how does my son leave with my brother in law if he arrived with me and my niece with us if she arrived with them. Of course she didnt say anything just a sorry. They better be more careful with this. It has made me uncomfortable to be here now. If a child runs out with a group of strangers they might let them leave.
I am really disappointed the experience my daughter had on sunday 18 feb, when we arrived to find out that the table wasnt even properly ready, they missed the ballons counts and bday medal and only one table cloth out of all the tables only 1 pink table cloth was there the rest of the tables was nothing covering it, service was terrible dont get me wrong she tried to accommodate us, but it just wasnt what i paid for, i paid for the ultimate package not even a pink cup for her they gave me a blue, and the rest of the birthdays that were there clearly didnt even get my package and they were set up a lot better and everything was ready and there was only two other bday party on the same hour, it wasnt even busy to be that this dissatisfied of my findings, while the attendant was therethere were 2 ladies that started it picking from our platters with no authorization( ladies were front another table) and we had to stop them from touching anymore, like really it has to come to that, that really irritated me, i let it pass i was more focus on giving my daughter an incredible experience to be, while i was playing at the arcades with my daughter the attendant came to me asking that if we paid? and i said of course, she replied that they couldnt find our order number, i gave her the info and told her to check again, couples of minutes went by and she came back stating that they still couldnt find the reservation, another time got interupped while i was with my daughter and infront of company and told me that i havent paid nor she could find the order number, so i pulled out my phone and even showed her my transaction that was already pulled out from my bank account on my bank app (chase), i replied but you guys definitely took the money, and went to the counter to waste time there to get told to dont worry about it we will resolve it, like really ?we had around 5 bags full of ticket and when i say full they were heavy, we had a good run and we kept hitting 800-900 jackpots a couple of times, im really good in algebra and mathematically speaking they were more than 9000 tickets there in 2 hours,the attendant took them to be weighted and only came with 8200not even a full ticket stating that just a bunch of bulls**t tickets of 500, 100, 70 and so on and on, plus the 1000 tickets that you get with the package since it was the biggest package there was.never again, you go to this places to make your job easier or at least a little easier as a parent and pay the price for it, but i could have done a way better birthday party for half the price at least i would have came in too something that was already set up but not even that. never again and told all my other relatives and acquaintances from my deli, not to visit this place, im not a big critic but this was enough to make me. fix this. chuckie cheese headquarters if not the next place out of business like friendlys will be you.
Bless whoever is the character for Chuckie cheese.I’m currently here at 2pm in the afternoon...there’s only about 3 kid’s in the whole place and whoever is playing Chuckie is amazingggggg. Very energetic and companionate with the kids STILL. It means a lot coming from a mother who has a daughter with autism. She loves Chuckie and it meant everything that he/she didn’t mind hugging my daughter multiple times. Thank you so much. Best Chuckie cheese
The favourite there is not the best the quality of the games arent the best as well sometimes the service is okay I guess but the employees most of the time looks annoyed which doesnt seem like a friendly place for little kids wanting to have fun to pay actually for having fun which I think thats an unfair if theyre given poor quality service the mascot and sometimes acting while trying to get off of their stage is an OKane much more better service than the employers that dont have to be in a costume or acting in front of children who theyre not
They must have had the heat on because as soon as you walked in, it was like 100 degrees. The employees were rude and through all of our food and drinks out while we were to the restroom. Most of the machines were broken. Their toilets were leaking, there were big puddles of toilet water all over the bathroom
Total reviews rating 4.3
199 Reviews for Chuck E. Cheese 2023:
Review №1
2022-02-28Having a party here was great! Our server was more than helpful and super kind. The manager was also kind and very professional 👏🏾 The play area was clean and all games worked. The kids enjoyed themselves and cant wait to come back!
Review №2
2022-05-04Brought my son here twice and we love it! Lots of different games and little rides that keep him entertained for hours. The food is good and the employees are very nice and helpful! Chuck E. Cheese comes out every hour and greets all the kids and takes pictures. We will definitely be back often 😊
Review №3
2022-02-21Love it and my daughter is crazy about it the people at west Islip is really great with their service definitely coming back soon
Review №4
2022-05-09Why a three star? While the service and atmosphere in this location is great, fun and the food is enjoyable, I have to say that the safety for the children that attend the location is lacking. We had a party with a good amount of parents and same amounts of kids. During the time that we were there no one was worried about having to run around the bigger kids ( 7, 8 and 9 year olds) because to our knowledge the kids are not allowed to leave without there respective adult. When we were about to leave our lives turned red for a good whole 5 min or so. We could not find one of the smaller (5 year old) kid. We started a search in the bathrooms, under the tables, where ever we thought a kid could hide. We even asked the employee that was at the entrance checking everyone in and out if he seen a kid leave alone. He said no. We continued our search, I had two of my own and had one of the birthday boys, while our host (mom of the birthday boys) was franticly searching for the boy. We noticed one of the other mom was no longer inside of the location. I decided to go outside and see if she had the other birthday boy. I was going to walk out with all three kids. No need to say that the codes would not be the same. The employee that was checking verified all four codes and let me go. This is when my heart just sunk, if he let me leave with a boy that was not mine, what could of happened to birthday boy number one??? At that moment I asked for the manager in charge. The employee that was checking just vanished and who I assumed was his supervisor toke his place. While I was explaining to the manager the situation, we found birthday boy number one. He did leave the facilities with another mom. She was outside waiting for us. This is why only 3 stars. This is a situation that must be address by Chuck E. Cheese safety management. Please have in mind that predators are just waiting for a chance like this to do their worse. Yes, I go there because it is better to be safe than sorry. To management please step up to the plate with solutions to this very serious matter.
Review №5
2019-09-04Very nice, I put the menu on here so everyone can see whats new and whats not. I would suggest buying the bulk package of tickets or it could get very expensive.Kids have lots of fun, its indoors and Chuky the mouse seems to come out every hour doing a dance routine and throwing a handful of tickets to all the little ones on the ground. More importantly, the staff watches the door being kids are running around all over the place, so your kid doesnt run out into the street.PS at the end of the day, youll have to put your tickets into a ticket counting machine so please make sure that most of your winning tickets are not single tickets, a group of 10 or more is less of a test of your patience as opposed to 1 ticket going through the machine at a time that could take over a half hour.
Review №6
2018-08-20Nicely renovated. Theres no climbing tube but a lot more games and much cleaner. They have a new time based payment option that gave me 1.5 hours with 3 kids for 60 bucks. Still over priced but easier to manage.
Review №7
2022-01-18Came here with my son for a birthday party and he had a lot of fun. Pizza wasn’t bad. The staff was nice to us. We had a good time.
Review №8
2020-02-20Looking for something to do with the kids on a rainy day!!! I got them entertained at Chuck E. Cheese for an hour. But do make sure to sign up for the coupons online they have good deal packages for two. also save those swipe cards for your next visit it sure does save you money for buying new swipe cards.
Review №9
2019-02-22I had my nieces 2nd Birthday Party here. Space was very clean and organized. I appreciated that the games and rides for toddlers were separate from the ones for older children. Staff was accommodating and friendly!
Review №10
2020-01-20I love it! My Kids Loved it! Best Birthday ver. So much fun and excelente service. Love the Birthday Host Riena and The Ticket Blaster. Thank you!