Delivery
Yes
City Mattress in Hamburg
Categories
Location on the map
Hamburg, Erie County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 716-649-2922
Site: https://www.citymattress.com/pag...
Site: https://www.citymattress.com/pag...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
City Mattress in other cities:
Comments (49)
The salesman was very nice and made sure I found a mattress I was comfortable with. My new bed was delivered the next day and I love it! City Mattress was a great experience!
Our saleswoman was very knowledgeable and directed us to our perfect mattress.
Excellent customer service -worked with Sean and Diane at the Hamburg store both were very helpful, knowledgeable. Really appreciate their patience and assistance in the decision process for finding the right mattress for us ! Highly recommend this store !
This is the fourth time weve purchased from this store and the fourth time we have been overwhelmed by the amazing customer service. They were friendly, professional, and knowledgeable for the sales experience and also prompt with the delivery. We will definitely return.
The whole experience was exceptional. Jim Coreman was very helpful in the selection of the proper mattress for me. Your delivery people were most helpful in setting up of the mattress and box spring. The best part of the whole experience is the is the comfort and best sleep that I am experiencing.My wife and I will certainly avail ourselves of your services in the future.
Very friendly, helpful and knowledgeable..great quality products
Sales people were friendly and patient while we took our time trying and retrying the various mattresses. Delivery was prompt and the crew was polite and efficient. We would recommend City Mattress to anyone.
I didnt leave feeling like i got a deal but thats to be expected when mattress shopping. Staff was very friendly and helpful. I chose this place because it was the only local store with next day delivery. I bought a mattress at 8pm and it was delivered at 1pm the next day.
Citi Mattress was quick and easy with getting my perfect mattress. Walked me through their selection one by one to find the bed to fit me. Affordable and good quality. Big thanks to Chris Mackert for helping me out!
Great friendly service, fast delivery and set up. Very happy with City Mattress.
Great experience overall..salesman was very helpful in selecting the perfect mattress..Delivery was the next day, delivery men were very prompt, very friendly, and got the bed set up in no time..Was such a refreshing experience after the poor one I had with a competitor..
Sales people were ice enough but then again they are trying to get you to spend your hard earned dollar.My issue is with the fact that the minimum wage delivery person seems to have more power than any one at City Matress. I have an issue with the very expensive simmons beauty rest (dont waste your money on it) and someone from the store came out and remarked that quality control must have taken the day off when my mattress was made. He told me he would process the warrenty claim for me and make sure they made it right.The day comes for the new mattress to be delivered and the CEO driving the delivery trunk tells my wife he will not replace my mattress.That was that. No call from anyone at the store or from simmons. So its been weeks now and still not a word from anyone other than the chairman of the board that was driving the delivery trunk.Dont waste your money on simmons and dont think that you will get any service from City Matress once they cash your check.
The staff is ok, mattress poor for cost! Overpaid for an average product..very disappointingWake up daily with hip and back pain..pranasleep not worth the cost!The advertising is misleading....
Anne was outstanding. She shared her knowledge, patience and comic relief in helping us select our bed, mattress and accessories, thank you!
I had Shaun Morgan as a salesman,he spent at least3 to 4 hours on making sure we get a mattress that fits our needs and in our budget,believe me we looked until I was confused, not with Shaun Morgan, but all the mattresses that are out there,thank god Shaun took his time and answered all are questions, Shaun got us into a STEARNS & FOSTER bed for a great price that fit our budget,thank you CITY MATTRESS for employing such a great sales man, if anyone needs a new bed,please go see Shaun Morgan, he is e everything a salesman should be
My son bought a Serta Mattress and bedsprings from City Mattress and it is terrible. They must sell seconds or something. He had it one year, and is throwing it out. Thats how bad it is.
Sales people were very patient and not pushy. They have a good selection of matresses and prices are fair.
I am very satisfied! They were very helpful and quick delivery and removal of my old bed
Very very helpful in choosing a mattress style and base. Were very knowledgeable re: back issues, which was a big help too.
Would not recommend Simmons beauty sleep mattresses, as there lifetime seems to be about 4-5 years.
Service was great! The two gentlemen that delivered our merchandise were friendly, considerate, and respectful.
Great customer service and knowledgeable staff. Easy to work with for delivery as well.
Excellent service, friendly knowledgeable saleswoman. Would do business with them again.
Hands down the best delivery service Ive ever had the 2 gentlemen were fantastic
The customer service is amazing. The products are great and often on sale.
Staff was friendly and not pushy, directed us to exactly what we were looking for and within our budget.
Salesperson was awesome, knowledgeable, friendly, and not pushy. Went other places to look but returned to buy.
Delivery crew were on time, efficient , friendly and very professional. Awesome job!!
Friendly, knowledgeable sales staff. The quality is remembered long after the price is forgotten
Couldnt have gone any smoother....Ann was fantastic
Very helpful great custumer serves very helpful not pushey
Left a review for the wrong store
Delivery guys were terrific!
Diane is very professional and knowledgeable.
Love my memory foam mattress!
Good service and mattress.
Great place for any budget
Friendly cust reps
Outstanding.
Total reviews rating 4.7
49 Reviews for City Mattress 2023:
Review №1
2022-05-05I highly recommend this place! We had the pleasure of working with Sean Morgan. He was fantastic, no pressure and we didn’t feel rushed. Once we made our decision on a mattress, he wanted us to still take our time testing it out, which I appreciated! He is SUPER knowledgeable. Ask for Sean!
Review №2
2022-03-30My wife and I stopped by the City Mattress in Hamburg to try out one of the Bed in a Box mattresses being advertised on TV. We were greeted by Sean one of the Sleep Experts in store that day. From the minute we stepped foot in the store till the delivery crew left the house taking the time to make sure everything was as expected - we couldnt give a higher review.We had a few last minute changes to the order we were unsure would be able to be honored and everyone we spoke to bent over backwards to make it happen. Follow up calls from the store after delivery making sure everything was ok - when does that happen anymore??We will never shop at any other store when looking for quality bedding in the future. Do yourself a favor when in the market - stop and see Sean and gang at City Mattress!Kudos to you all - thanks
Review №3
2021-05-11I have shopped at most of the mattress stores in the area and noticed that city mattress sales people are by far the most knowledgeable and most professional. They point you in the right direction and give you the space and time to decide. I dealt with Sean and he answered all of my questions and was a pleasure to deal with. No pressure sales. In the past I bought a mattress at a different mattress store that advertises huge savings but i had to get a new mattress after a year. I will return to city mattress again and again. Their delivery people were also very professional and prompt.
Review №4
2020-09-10Hamburg store was fabulous. Jim our sales rep. Was knowledgeable and so helpful. So far so good with our new mattress. I think City Mattress should promote the fact that they carry made in the USA I didnt know this and would have saved me many trips to other stores.
Review №5
2020-12-08I am a long time City Mattress customer. I needed a new bed for an elderly parent. The knowledge and service I received was second to none. From sales, delivery and service. I already knew what product I wanted heading into the store as I have purchased from City Mattress several times. I am a lifetime customer for sure and every time I make a purchase it just confirms that decision
Review №6
2020-03-06The delivery personnel were excellent. Very knowledgeable and efficient. Friendly too. Great experience, dealing with City Mattress. Also, must not forget to mention Ann whom I purchased the mattress and springs from. She exhibited all the fine qualities I mentioned of the delivery personnel
Review №7
2018-12-03Excellent customer service! Sales person was very helpful, not pushy. Delivery of our new mattresses and frame was on time. Very nice respectful men put the bed together in a very short time. It was a great buying experience.
Review №8
2018-08-27After shopping at five different mattress stores in the area, I found myself going back to City mattress 3 times just based on the experience. The sales staff is very knowledgeable, yet no pressure is added for sale ever. I love the fact that the prices are listed on the mattresses so that the car sales approach is not necessary. I initially went in search of the best deal for a full mattress set. I wound up leaving with an additional twin mattress just because it was a deal that I couldnt refuse. I love that they had next day delivery available and offer to haul away the old mattresses. This is just an additional perk with no additional cost that makes mattress buying that much easier on a working adult that doesnt own a pickup truck. I would highly recommend City mattress to all of my family and friends. I feel that the quality, service, and value are Leaps and Bounds above anything else currently in the market.
Review №9
2018-04-05Bought last one from Diane and another new one this week. Her customer service remains outstanding. Delivery men were meticulous. Returned today and dealt with Jacob for grandson. Again stellar customer service and yes did you metro. And mattress firm. No where near the c/s or knowledge. And prices all about same. Would never go anywhere but city mattress
Review №10
2017-11-30Anns expert listening skills to our needs helped us in our purchase of the perfect mattress for my sister as well as myself.The delivery men were courteous, very efficient and so careful.We are both very pleased with City Mattress as we have been in the past.