City Rooms NYC Times Square in New York

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Total reviews rating

138 Reviews for City Rooms NYC Times Square 2023:

Review №1

2022-06-14

The reviews from a few years ago (before the pandamic) were very positive. Until a few months/weeks/days ago. It says that the hotel is closed and it has become an apartment.City Rooms NYC Times Square and Be Home Hotel are the same and both closed. They are offered on booking.com through SoBeNY, you can rent from their apartments but this is a big scam. See the Google reviews of SoBe 12th and Ocean Suites - Miami. I asked for a refund but they only offer a discount coupon.Do good research before you do business with SoBeNY.UPDATE: Booking.com helped me with getting the money back. Its on my account now

Review №2

2019-10-16

City Rooms is a great option for a place to stay right in the Theater District. I had a basic queen room. Not a big room but for one person, it was great. Very clean, comfy bed. There was even a refrigerator and safe in the room. Staff on desk 24 hours - all very pleasant. There wasnt much noise but even so, they had earplugs in the room - I didnt bother and Im a light sleeper. Coffee, tea & hot chocolate available in the common room. No elevator though so I got in some exercise going to 5th (top) floor but I didnt mind. I highly recommend this hotel.

Review №3

2020-10-13

Rooms are small but beds are very big and supercomfortable. There is some noise, so they leave earplugs. Even I am a light sleeper I did not need it. I could not sleep better.In basement there is a room with hot coffe, (delicious, by the way), some teas, water and chocolate.Location is very convenient.Room service did a great job.Staff is very friendly. We had a problem with our airport transfer and he helped us to solve it.I highly recommend it.

Review №4

2019-12-22

This experience was definitely not near as good as my 1st. It seems they have renovated rooms and made them smaller (we reserved the same room type both times and this time the room was a lot smaller) and the cleanliness has gone way down. We found hairs on our sheets each night, make up stains on the cover and even a blood stain on the fitted sheet. Not at all impressed with the progress the hotel has made since our last 1.5 years ago. The only saving grace is the new lounge they added, location, and the friendly staff.

Review №5

2020-07-07

Booked a room here back in April. Show up for our reservation in June and doors were locked, no one there. Called the hotel, answering machine says send us an email. Obviously no one was monitoring their emails. Stood around in the rain for an hour before giving up and booking somewhere else. Luckily the booking site refunded us and apologized but to this day we received no communication, no apology, and no explanation. I understand things are happening that are out of our control but at the very least you have to tell people that you are closing down. It’s simply unacceptable to treat guests like that.

Review №6

2019-07-31

It was a pleasant stay, excellent location, reasonable price, nice staffs, free tea and coffee in the basement. Tho I didnt know that there was no elevator, luckily I was only staying in the second floor. LOL It wasnt as clean as people said as I noticed my bed was made but the floor wasnt vacuumed nor cleaned. But it was still a nice stay. Would recommend!

Review №7

2020-02-20

Location was great. The rooms are small but functional. I had to study during my visit to NYC and the wifi was great. My only complaint was that that a/c was cut off and it was super hot on the top floor. I feel like they need to reconsider at least leaving the top floor with a/c.

Review №8

2019-11-25

Excellent location to midtown Manhattan, especially when we came out of theatres and wanted to be home quickly. Close proximity, helpful staff, clean space. Huge bed in the 403 New Yorker room. And free hot drinks which helped us wind down after hours of touring around each day

Review №9

2019-10-11

Wonderful experience staying here! The room is small, but very cozy and clean. Staff are super friendly and helpful. Location is awesome!!We would definitely come back again.

Review №10

2019-10-19

Extremely clean! OCD-person approved. Tiny but well thought-out layout. Everything is placed efficiently and effectively. Very friendly staff, who will also help you carry luggage to your room upon request.