COVID-19 testing centre
Yes
CityMD Baychester Urgent Care - Bronx in Bronx
Categories
Location on the map
Bronx, Bronx County, New York, US
Highlights
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Planning
Tests limited to certain patients
No
Appointment required
No
Phone: +1 646-346-7927
Site: https://www.citymd.com/urgent-ca...
Site: https://www.citymd.com/urgent-ca...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:9AM–6PM
- Sunday:9AM–6PM
Comments (199)
This CityMD does not have any type of imaging equipment, no sonogram, no xray, etc... If what you have might require this type of studies go elsewhere. They will not do anything but just refer you to the hospital but still charge you the copay. I wasted my time and money.
The wait was much too long both outside and inside, also the woman who checked me out wasnt at all very nice. Visiting these urgent care places are always my last resort, when I have a medical emergency and cant get to my private Dr at that moment. The Dr was able to cure me on the spot, but the overall service was disappointing.
It was okay but honestly the registration process is so overwhelming! And the girls out front are not very helpful they seem agitated if you asked anything!
Staff treated me good but i was sitting there just to be told by doctor he couldn’t do anything he didn’t check me nothing he just came in 2-3 mins and was out right after he talked so fast i could barely catch a word he was saying ….. they had me do a test that wasn’t necessary just to charge my insurance not sure if i will be returning 🤦🏽♀️
Everyone was kind and friendly, My visit was pleasant other than bringing my sick toddler there.
Barbaric. 11 degrees and must wait outside even though the same social distancing could be provided inside. I arrived 5 minutes before they opened- through the window I could see about 10 people sitting in the their waiting room. Completely unacceptable and will never return to any CityMD anywhere.
Dr. David was very compassionate and caring as was his assistant.. the front desk staff not as kind but my visit was not for them. The wait outside is bit discouraging but I realized its because their waiting room is small, they send in groups at a time. Its an ok system they have going.
Good enough most times.This time, not at all helpful to people experiencing accessibility issues.Its not hard to be accomodating.
My daughter injured her ankle. When I was checking in on the tablet that they have there, I was not able to completely finish so I went to one of the girls at the front desk. She said that she had completed the check-in but I think that she did something wrong... We had to wait a long time and people who came after us were called before us. Then I asked what is going on and they said that I would be next. Then they called someone else again and that is when I had to get up again, and say What is going on? I spoke to many people about the wait and the problem. Then the girl called our name only because I had to keep complaining. The girls at the front desk had an EXTREMELY BAD ATTITUDE and they did NOT CARE that they had done something wrong while trying to complete my check-in. I complained to the doctor so she was better and faster then the front desk.
A couple weeks ago I got extremely sick and I went to CityMD in Bay Plaza. I was extremely satisfied with the service I received. I was in between insurance and the doctors and staff worked with me and I was able to get the care I needed. The entire staff was very helpful, supportive and empathetic towards my needs. I also interacted with the Manager of the facility and she was very nice and easy to talk to. The facility was clean, updated technology, X-Rays on site and its very convenient. The wait time was not bad at all. I will definitely use them again for Urgent Care because I know I will be treated well and I will be happy with the service.
I know that Covid is still a thing. It is still on the rise. I did not like having to stand outside in the rain on line but once I got to the entrance, the service was very welcoming. The staff at this City MD location were very good. Overall I had a pleasant visit.
I went in for a COVID19 rapid (antigen) test for travel purpose to return to Jamaica. I didn’t have insurance but the staff and security explained everything to me and that I would still be able to do the test. I felt at home and they answered all my questions. I did my test without a cost and got my results via email within minutes. There was an error with my name and when I called I was transferred to the Care team and they made the changes immediately and sent another email. I would highly recommend CityMD Baychester (Bay Plaza) to anyone. Also, I didn’t get the security’s name, female security, she was simply Amazing!
The receptionists are very kind. The security guard is so respectful and nice. And the doctors take their time to listen to you and treat you. My first time there with my 2 year old son and Im very impressed.
When working with patients, it’s important that you can empathize with patients and the difficult situations that others are facing. This office lacks empathy, professionalism, compassion, work ethic, and positive attitude. I can continue but it’s a never ending list. The staff here are just completely rude and don’t care about their patients. I’ve been working in the medical field for over 10 years and I have never experienced something like what I have experienced. When working in the medical field you have to love what you do, you have to care about your patients because I am 100% sure you wouldn’t want one one of your family members to be treated the way I have. It was just a horrible experience!!!
The staff was amazing starting with the security guard. He was professional and knowledgeable about the process. I wish I would had taken his name, he’s customer service we’re outstanding. Came is first COVID test
CityMD offers a welcoming and professional setting for your urgent care needs!!! The staff is very friendly and are always willing to answer any questions you may have. Received my COVID19 test results within minute in order to meet my travels requirements!!
Doctor was friendly and very helpful!Definitely recommend this location.
This was my first experience with an urgent care center and it was a pleasant one. There was ample parking. The staff are very professional My regular primary care doctor was on vacation and I needed to see a doctor due to flu symptoms. I was in an out in less than an hour. It was so convenient to get medical attention on a Sunday without having to go the emergency room. I was impressed with the modern examination rooms. I was never left idle. There was an assistant who took my vitals and then the Doctor came in to do a diagnosis. I would definitely return to CityMD if I needed urgent care.
I have come here twice for my son who is 3 years old and I’ve had a wonderful experience both times. I love the cleanliness and pace at this location and most importantly I truly truly love the care my son received.Doctor Martinez especially was wonderful with making my cranky child comfortable. Thank you for your care!
This has to be the most friendliest clinic I have ever been to. Literally every single staff member greeted me with a smile and positive energy.I went to get tested for covid today with my little ones and though the wait time was long (obviously out of their hands) and they were super busy they still managed to not come off as frustrated or irritated.Completely handling the situation professionally .I would also like to recognize Nastasha and Katherina for going the extra step to making my family and I feel happy and comfortable.There were a few young gentlemen whom also were friendly but I did not get the chance to get their names .
I came all the way from orange county, ny to be seen at this location the other locations near me had a wait time of two to three hours and I had to stand outside so I contacted this location and spoke to katrina she was very nice and helpful and she said the line was not as long. I drove for an hour to this citymd in bayplaza. Once I would arrived. I was greeted by a nice man he help me register it was extremely kind and helpful to me, it took about 30 minutes due to the high amount of rapid testing being done. I will take that then standing outside for 2 hours in the cold. I had an amazing and wonderful nurse and doctor they were very friendly very knowledgeable they cared about my concerns I had, and provided a resolution and diagnosis. I left with a smile, I definitely recommend this location. I would definitely return back.
The only reason I gave this facility one star is because the security guard was kind, helpful, and compassionate to all that entered the facility and even the ones on line outside in the cold. I have received a COVID test at an AFC Urgent Care which was done the day before and you could actually feel the swab hit the back of your nasal passages. Here at this CityMD I felt nothing like it brushed my nose hairs I am not a medical professional but I think it was done wrong. They have a virtual line for the COVID testing which seems useless when you have to be there within 30 minutes or lose your place. To only stand outside for over an hour in the cold and then another 30 min to sit in the waiting room .
I usually dont write reviews, but citymd has implemented a new policy that is to begin tomorrow 12/15. But coop city branch with Bob the site manager decided to start this new policy last week. With all their little pieces of paper on their windows not one of them say anything about this new system. Standing online in the morning then they will register you then tell you they will send you a text when they are ready for you (which is not an appointment according to them) then you have 30 minutes to arrive after receiving the text. You will then stand on another line outside, waiting for a space inside. Then you have the standard wait time, the 12 people that were sitting in the waiting room before you and the other 9 which are in rooms waiting to be seen. I suggest you find other means
Rating on how much you need to wait plus outside. By the time you get tested you will be sick. Waited more than 2 hours to get tested. 1 hour outside . There are faster places.
My post is long overdue. I came to this CityMD and after what seemed to be the longest wait ever, I was taken care of a nurse named Paris. This review is for the entire staff (which was very friendly and informative) but more of this is to rave about how sweet Paris was. I cant thank her enough for her level of concern and how at ease she made me!Thank you Paris!!!!
The doctor was kind and generous; empathetic and thoughtful. The lines are long for covid-19 testing but we all have smart phones to pass the time. Just remember we are in a Pandemic. Here you can do the rapid test, the 3-5 test and the antibodies test without an appointment!There are various places all over NYC but you have to determine what you need is to match with the location.Remember to Wear A Mask!
I had a good experience at City MD in April of 2016. The front desk staff was helpful and courteous. The wait room was clean, comfortable and spacious. The med tech was amazing and polite. The Dr. Was personable and easy to talk to. And I got a follow up call to see how I was doing. Good hours. Definitely came to mind when thinking of having my child seen. I will be confident to take her there in the morning.
Excellent customer service short waiting time very friendly Doctors
I was waiting here for 1 hour just to get a copy of result and they sent me to the back for something that I could’ve got at the front desk and there sitting in the front talking and laughing like people don’t have places to be.
Poor customer service, the tall girl with her head wrapped up with blue cloth has a nasty attitude, she doesnt know the true meaning of good customer service, will never return to this place, next time i am making an appointment at my doctor.
Today my Daughter went there because her shoulder was dislocated. Dr Christine Ho lied to me and told me that, that was not a procedure that they did there. she was of course lying because i just had taken my daughter there in June and there was a lovely PA who took care of it in less than 5 min. I just feel that as a Physician in Emergency Medicine you should not be able to pick and choose the service that you feel comfortable providing. Also it was brought to my attention that this is not her first complaint. So my question is why is she still there? also i took my daughter to Models and gave her a 20 lb weight and it popped rt back in to Place
The doctor was horrible and not personable. I understand the high alert and precautions for COVID 19. However, you still need to do your job as a doctor. I told her I think I have an ear infection and the doctor hardly wanted to touch my ear to look. She barely looked in the other ear. I did not have a temperature not have symptoms of COVID. I just have a regular sinus infection with an ear infection.
They are good on COVID-19 test but very irresponsible in urgent care. I am disappointed twice.First in April 20, a provider refused to test or X-ray for my Covid. I would have dead if my PCP didn’t help me.2nd time, I had suffered all night because someone forgot to send my prescription to pharmacy.
The workers at this place are very nice but the wait time is very long it’s because of the service that I continue to go back I just wish it would not take so long to see a Dr.
Been here twice and never had a problem. In and out. That fast!
I wish I could give a ZERO stars but was not an option. The service is beyond terrible!! These people leave you to stand outside with sick kids for hours while inside the waiting room is literally empty. The staff is seen goofing around with each other while your children suffer. NEVER AGAIN!!
Exceptional service, they put both the Urgent and Care into Urgent Care. I went in around 6pm feeling terribly ill. After I registered myself on the kiosk I waited no longer than 15mins to be called. The nurse was so sweet and gentle doing my culture swab. After she was done the PA came in about 10mins later!! Such quick service and I didnt feel rushed. The PA did a thorough exam and took her time to diagnose me and provide me with after care instructions. She also listened and acknowledged my concerns. I even received a follow up call today to see how Im feeling. Even the staff in the front was kind and helpful. Phenomenal service!!
DONT COME HERE !! Horrible service ! I came here with a big gash in my foot that wouldn’t stop bleeding and they had the audacity to tell me to wait outside on a line behind 7 other people who were here for covid testing. Staff is very unprofessional , security guard doesn’t secure anything but her eyelashes and cellphone ! People who are getting covid testing should be placed on a separate line .. the audacity to make a injured person wait in the cold while possibly standing next to a person who is positive for covid is unbelievable. There is nothing urgent about this place , they do not disinfect the seats or area when patients leave , both unsanitary and unacceptable with this pandemic. I’d give 0 stars if possible ! DO NOT GO HERE !
They didnt make their Covid testing protocol clear. I called and the automated voice system told me there were walk-ins. I arrived, waited outside for 20 mins in the cold, then was told that if I wanted to be seen that I shouldve gotten there earlier and they wouldve given me a number. I paid for a cab and waited 20 mins in the cold to be told too bad so sad you didnt come earlier. I told them the automated voice system didnt mention any of that, but I was turned away.
Im really excited, the medical care was amazing. The doctors took their time to listen and answer my questions. I felt very comfortable there.
Had an accident in the kitchen. Went in friendly staff escorted me in right away, got a couple of stitches and was sent home. Amazing staff, great docs, minimal wait. Love the urgent care option, prob would of bleed to death in an ER
If I could give 200 STARS I would .The Doctors and all the Staff are wonderful .Even in these difficult times ! ! ! ! Sincerely .Catherine.
I have been here three times. My third time was an issue. The PA was unprofessional. She told me how busy her day was and made me do my own culture. Even after giving me medication my problem still exist. I am going back there to see another doctor. I am going to ask for Dr. GONZALES he is the best. My doctor is on vacation and I have no choice.
My first experience was amazing.The staff was amazing from beginning to end. One doctor but I was in and out in like one 1hr. Very clean and sanitized. I always say try things for yourself some people are inpatient. Over all Ill choose them before emergency room anyday. Thank you to the staff and the MD.
Very unprofessional staff at the front desk! So a patient had a verbal altercation with someone at the front desk, which was a misunderstanding for what I can hear and tell. The part that was unprofessional was that after the fact, while the patient was being treated, the whole front desk started laughing loud about it and joking with other patients that were waiting! As a professional, you are expected to de-escalate any situations and move forward, not antagonize and joke about it with other people waiting! Then they all starting making remarks about the person being “ghetto” meanwhile, the ones acting “ghetto” were them!
If I could give zero stars I would.....some incompetent workers!!!!! This was a horrible experience!!! I will never go here again or recommend this place to anyone!!!! I had a sick child the doctor prescribed antibiotics which were never delivered to the pharmacy after numerous calls to the office at bay plaza, they did not send the prescription to the pharmacy ...They closed their practice and went home. It’s clear these people take no pride in what they do and they do not care about their patients.
So they open at 9am. Got her at 8:30am and its now 9:30am and they have only taken in 3 patients. We are all standing outside in the hot sun in pain, hurting and sick. This is such deplorable service and treatment of people who are obviously sick. City MD could have gotten a tent or even umbrellas for everyone standing in the hot sun. The line is getting longer and longer but barely any service.
An unfortunate example for low critical thinking frontline folks in an essential field of work. This should just reflect the experience from female I interacted with at the front desk on July 20th at 5:35pm. She was very combative and condescending in her delivery as I try to explain my points. I will instead visit an urgent care in another county for a much better experience.
Environment is beautiful, modern and clean. Everyone was friendly and personable except the doctor I was seen by. I like to give people the benefit of the doubt, so perhaps he was having a bad day. I will have to come again in the future to fully make up my mind as to whether I will make this my urgent care go-to.Edit: Ended up having to come again a few days ago and had a much more positive experience with a different doctor.
I had a awesome first visit I was very impressed with their service and level of professionalism. I was literally in and out, the longest part was the self registration on the electronic device but overall I had a very positive experience. Clean environment knowledgeable and courteous staff. This is my first time giving a 5 star for any review.
Better to just wait for your doctor if necessary. Its obviously not urgent if youre not going to the ER. My prescription was never sent to the pharmacy, which is fine, because I dont really trust the diagnosis. My wife was told that strep is no longer treated in adults. She was told to Google it. Google seems to disagree. With small kids in the home, strep is contagious much longer without antibiotics. Usually dont get doctors recommending Google, but that was the only good advice. There are so many resources online, and doctors are too quick to write your symptoms off as nothing. My wife is now taking one of my old antibiotics to treat her strep throat, which I told her to do in the first place. Always second guess and dont be afraid to use online resources.
I had an awful experience; THE WORST URGENT CARE “clinic” located in bay plaza, next to Sephora. DO NOT go in there! **it’s all I’m saying. Disappointing enough that, I have to give it at least an unearned one star in order to post!
First time I ever go to any urgent care facility, and Im so glad I found this place when I needed it the most. Staff and MD were very professional, and attentive. Perfectly maintained upscale facility I may add. The services, and treatment I received from these professionals was nothing but the best. I couldnt ask for more, Thank You!
This was an horrible experience! If you want to get tested for COVID go to a NYS place where at least you get to sit in your car & wait for your turn. I waited in a long line to CHECK IN, got a text 4 hours after to come back cause it was my turn . Then waited in a SECOND line to go back in and get seen. What’s the point of waiting on TWO lines? Never again
Wow!!! Amazing staff and it was so late when we showed up. Dr. Yaw Appau walked in the room and was professionally calm, cool, and collect. The Dr. then did his job and did not looked over whelmed or in a rush and it was already 7:30 pm when we were there. It was so comforting watching him work and we certainly left feeling better just because of that doctors demeanor. Thank you to the staff and to Dr. Appau!!!
The reception staff was friendly and efficient. They provided masks for EVERYONE. The medical staff member Sholanda was terrific and very professional. . Dr. Moskowitz was knowledgeable and pleasant toward me. She answered all of my questions and left me satisfied
This place is horrible. This was my second visit with PA Sandra Levine. After being told that my samples would be sent to the lab for further evaluation, only to find out a week later it was never sent, and the PA made no such notes in the record. My previous visit before that, similar situation and I had to wait almost an entire week before I got any result. First off, why are you called and urgent care if people have to wait that long? Secondly, PA Levine should be ashamed of how she handled the matter. This is not practice in med school, you are playing with peoples health. Her bedside manners both times were horrible, and all I kept thinking on my drive there, I hope I dont get her, and just my luck I wound up with her, and decided to give a second chance. I would never go back to this place, and if this place was last option, and she walks in the room, Im walking out.
DO NOT come here!!!! I’ve been coming to City MD for quite some time but after this recent experience I will never go there again. I went for a recent visit and days later I get a phone call from another patient who was seen on the same day who was mailed my personal health information via mail. The patient contacted me to let me know hat City MD had been extremely careless and sent her all of my information. I contacted the branch to complain and have also made a HIPPA complaint. Please beware of this place!
So its insane how unprofessional this clinic is. I have been to the one at 237th and I have never had a problem with the staff. At this location they wanted me to sign something that was not filled out by the dr, that the dr would fill out later?????? I was like who would sign something blank that goes in your medical records. When I made this comment the staff rolled their eyes and gave each other looks right in front of me. Then on top of that the dicharged sheet stated things that I did not say I asked them to rewrite and then hand to me that is was wrong. the staff said no they were leaving they would do it tomorrow so I left without a discharge from. I am going to get in contact with the administration about how unprofessional and unorganized the location and staff is at bay plaza city md.
Their service sucks.Yes the place looks great advanced andAll but the people behind the desk and the assistant manager Lisa are just flat out rude!!! Its an urgent care I walked in there almost passed out and they turned me away because I had $100 co pay but if i wouldve got hit by a car or something wouldve happened to me because they let me walk out then it would be a whole other issue! Like who does that. I go to the ER and Im diagnosed with vertigo.so imagine that! Then I called to see if as a courtesy they would bill me if I had a co pay because I got a deep cut by metal and needed a Shot to avoid future health issues and Lisa says well we wont do it as a courtesy because your on the phone which means we are giving you the heads up of the copay without even checking my insurance or record! This place is taking up space and just there to look pretty!! Worst ever! I have another story my first experience which I had a pink eye but writing this is just upsetting that their the closest ones to me! Ive learned my lesson!
Dr.Cristina Ho was clearly in a rush to go home. We take my 2 year old to get an X-Ray of her shoulder & its obvious that Dr.Ho doesnt know how to handle children. She was extremely short & was rushing the process. She immediately just recommended that we take her to the ER to get the x-rays done because she lacked the patience required to handle children. It was imminent that she wanted to go home & was willing to say what it took to get us out of the office. She kept saying statements like, just take her to the ER they can handle it over there or shoulder injuries heal easily. To be clear, we paid $50 for absolutely nothing.My advice, dont go to their office half an hour before closing time & if you have young children dont take them to Dr.Ho.Good luck to those who read this.
They take extremely long to take care of you. The city locations are a lot faster nd cater to people with busy schedules. They dont have Enough doctors at this location. Needs to be consistent with the rest of the locations. How ever they are consistent with following up on past appointments.
City MD staffs treated me with respect. They were patient, courteous and efficient. I will always go there for my urgent care health needs.
This has got to be the worst place of business I have ever encountered. I was with my 8 year old and I teach them manners and respect towards everyone. The girl with the short weave in the front was so rude and unprofessional. From I entered the facility I could feel her rudeness. The lady from the insurance company wanted to speak with her and she did not talk the phone. I would Not ever step foot in there again or tell anyone about it. When I asked who was in charge no one could tell me. I am an internet freak and I will who is in charge. There is always someone in charge . She should be fired. I left and better place.
My visit was great the took very good care of me and was very friendly and helpful only one problem I waited over a hour to get in because of the line outside but much faster than a ER would recommend going there if your not well !
Why do you have to put your name down and wait 2-3 hours prior for a test. Does not make sense at all. I was told my visit was complete without even being seen. Do not come to the city md. You might as well have Covid.
I wouldn’t recommend this urgent care to anyone. My usual urgent care was closed on Saturday so I went here instead. I had horrible ear pain. It was actually debilitating. I saw a female physician’s assistant. She insisted I didn’t have an infection because it was only the outer part causing me pain. She said I must’ve injured it. I asked her several times if she was sure it wasn’t an infection. She said it wasn’t. The pain was so bad that I went to the other urgent care the next day. Turns out I have an outer ear infection or in other words swimmers ear. Smh this wasn’t even a difficult diagnoses. Don’t bother going her. It’s not worth your time.
I don’t like the fact it took them hours to see a doctor and every time someone come in the room you gotta repeat urself what are you here for and it also was cold in the rooms
I will give them five stars. Cus they are really clean, nice, and u go there and u just be there for an hour. Or less. Is very prompt. There are staff that im guessing have their days. Every one have those, however, these things should never be seen at work. We are all human, but in this field they have to leave personal problems outside. People go there sick and most likely not wanting to be in a Drs office. But cus we all get sick, we must see a Dr every so often. The asian Dr said that i needed to do something very painful to my son, but when i took him to his primary Dr, it was a Sunday, she said that it wasnt necessary at all. So maybe Drs should keep their personal opinions to themselves. Is tge only bad thing i would say. But the other Drs, one with the red hair, i think, and a young blond female Dr, were really good. They really could relate to people been sick and show good manors and care. I am very impressed by them and thats why i give them 5 stars. My son is autistic and they understood his behavior thou they didnt know at first how he was. So thats major for me. And my son is VERY HIGH FUNCTIONING!!! So i really like this place!!Btw, yes they are very up to date with things and the place is very bright, they offer chargers for androids and apple phones. I mean, which place does that!!!! For SURE none of the hospitals treat people this way, nor any Drs office will have such things. Or are sooo modernized and clean. Not even Waters Place medical offices!!! Keep up the good work!! :-)
Dont take your children there i took my 3 year old there because his regular doctor wasnt available and his eyes where red and and a fever thought pink eyeand may be a virus BUT the doc gave the wrong diagnosis told me that it was only allergies gave him nasal spray and sent us on our way left the room and when I asked her assistant to please bring her back because I have questions she said shes with another patient she cant come see you. my son had Green pouring out of his eyes his eyes were so swollen thank God I took him to another emergency service where had to get antibiotic drops and a steroid shot and the doctor said how is it that the other doctors diagnose him so wrong why would they say its allergies stay away from that place
Caring, compassionate, just whats needed in Urgent Care. Professional staff, warm mannerism, well appointed modern facility. Worth the wait outside!
Horrible experience, dr was afraid to check my throat for infection even after the Covid test was negative. I ended up going to Bronx park East urgent care and got awesome service.
I had a great experience. The receptionist was very friendly and helpful. The medical assistant and Doctor were very attentive. My procedure was done quickly. I would recommend this location to anyone!!
I had some issues going on with my eyes so I went to City MD for help I figured while I was there let me get the flue shot . After the doctor washed my eyes flushed them and gave me eye drops meds he Said I can’t get the flue shot cause my immune system would be weak from the flu shot to wait ,And come back several days later after I finish my eyedrops to get my flu shot. That’s when I know I made the right decision to go to city MD those doctors care
Doctor says I have Gastritis when I have absolutely no pain in my stomach or stomach lining. They werent even busy so I dont know why he rushed to that diagnosis. They never even asked about my diet & theyre telling me to eat smaller meals. I average one meal a day because Im so busy already. Yes its urgent care not primary care but how can I have acid reflux with absolutely no burning sensation? The Doctor says oh people describe burning sensations differently.
I have nothing good things to say about City MD. Especially at this location. Quick, attentive, clean and personable caring staff to assist and answer questions as well as caring Doctors as well. Better than my primary, to be quite honest.
CityMD is very great to visit instead of going to the Emergency room. I went for a severe pain in my chest, an aching knot on my arm. I thought I was in the beginning stages of having a heart attack. Dr. Yun ran an ekg. My EKG turned out fine. Dr. Yun sent me to see a cardiologist to make sure everything was ok. I went to see the cardiologist and they ran several tests on me and all is fine. Id like to thank Dogctor Yun for referring me to a cardiologist. The reason I write in length because although this is an urgent care facility, Doctor Yun took that extra step to ensure I am in good health. The staff are very wonderful, especially Sandra. Thanks for bringing in a great team to the Bronx.
The staff is always courteous, polite and professional. I.have never seen the office dirty or unorganized. This has always been my preferred location.
This CityMD is perfectly located in Coop City and its so convenient. I was there this past weekend and I was cared for by a team of great people. Shout out to Dr. Ho, and especially Imani and Alexis they are great people. Furthermore, I like that they are up to date with technology with the sign-in process.
Great customer service representative. Warm welcome. Continue with the great work you guys doing👍👍👍
Im not to fond of this place. The people at the front desk act as if the patients are a bother. They are not friendly at all and barely acknowledge you
Front desk were so loud in their conversation .they all were quick to get your money and after they drove you out. No care and compassion.The doctor did not do anything. I came with my pressure high and he prescribed a pain killer and drove me out. My first at the bay plaza branch and I’m disappointed
Great place to go if you need to see a doctor right away. Friendly staff clean offices and kind and attentive doctors. They accept a variety of insurances.
Very caring and professional staff. I would visit again as they made my daughters visit a very positive one.
Great service. Weather was horrible but staff was very courteous and moved as fast as they could to accommodate everyone. I would gladly use again to get Covid 19 rapid results.
Dr. Louis was amazing! She answered all of my questions and provided the right treatment and information.
Amazing medical and administrative staff. Even when it is evident they are working at full capacity, they never lose professionalism and courtesy. Highly recommend them. Alsolocation is extremely clean.
I was very happy to have a have been seen by Dr. Stephen king very good doctor very caring help me with all my issues in one shot
The location is very efficient. The staff is polite, knowledgeable and personable. Guests may have to wait a short time outside because of COVID.
I have been to this location a couple times, one being a couple weeks ago n both times I was treated with the utmost respect and care by the staff. I walked in with my issue and within an hour I was accessed, x-rayed, treated, bandaged up and on my way to work. Great location!
I want to thank the staff for helping me thru the experience of coming into the office. They were very sweet and consoling. I highly recommend this location. It’s very safe and clean.
Impressed with the service and staff were very helpful and polite particularly the security lady. You are awesome. Keep it up.
Professional staff with quick service. Highly recommended instead of visiting the emergency room for services,
Excellent patient experience. Very caring and compassionate health team! I didnt have to wait long either.
Do NOT try getting a Covid test here. They lie about when your appointment will be ready or they wont send you a notification at all. I tried 3 times. Terrible service.
Dr. Gonzalez and the staff were very professional and helpful. I would be at the pediatrics ER for 4+ hours to see the doctor then have xray. I would definitely recommend this place to parents.
Each visit is always fast and the staff is always kind and friendly! And the facility is CLEAN! they do x-rays on site and they have an awesome x-ray tech
Wait was a little tense but its the times we living in ,after getting inside it was well worth it kind and friendly staff from the security guy to the doc great service thanks guys.
This facility has saved my life twice. After urgently recommending I go straight to the ER, I survived a critical condition. Special thanks to all the Staff!
Unfortunately, my rating declined not because of the Doctor whom assisted. My rating is low because of the Receptionist and Doctor whom is a colleague of the Doctor I saw as she referenced who decided to give be me medical advice after I requested that 1 refill be added onto a current prescription. Next time please ask the Doctor that saw me for my request and leave out the rest of the staff whom were not in the examination room!
Came in as a walk-in for Covid-19 testing. Was back home within the hour and had my results in 15 minutes via e-mail.
Went there last week, hurt my knee at work, this place was extremely clean, staff super efficient and friendly the doctor that attended me was professionalAll that and not to mention short wait time and love the super fast check in process!!! Glad this place is in my neighborhood...would totally recommend!
I was very well taking of while I was taken of as a patient especially the doctor.
Well I was just there two days ago the doctor didn’t listen to nothing I said. She misdiagnosed me. And my condition got worse so I went to a real hospital for the proper care. I will never return to the one in bay plaza again.
Fast service, kind staff, and very professional
Quick visit. Great medical staff. Girls at the front desk are very nice and helpful. Its clean.
I always have a great experience at this City MD. The place is clean, the wait time is very reasonable, the staff is polite and professional and the MDs are very thorough.
The facility is very clean, the staff was attentive and friendly, and the wait wasn’t long at all.
First time here and Ill definitely will come here again. Staff and Drs are amazing. Thank You guys so much.
Wait time here is ridiculous. Been here for 2 already and still haven’t been called to the back to be seen. Unacceptable!
Wow I this place would get more stars if I could give it the receptionist both ladies were so pleasant and patient the registration was easy and quick computerized skipped all the paperwork thank goodness we all know filling out papers for knew patients when we need to see the doctor immediately can be bothersome.And the doctor was really nice and patient and accurate I was out of there with my diagnosis in about 45minutes I highly recommend this clinic
Been there quite a few times and Ive never had a bad experience. They staff is extremely friendly and the Doctors are amazing!
No complaints. Never there long and everyone seems nice.
I prefer this location over all the others. This location is very clean and sanitized, workers are very friendly, wait time is minimal, doctors are on point and last but not least great parking.
Took my son here for a rash..in doctor on duty was so unprofessional.. didnot fully enter room we were place in with his assistant, instead stood at the door way atleast 4ft from my son and shouted out Mom wash your hands thats ringworm...🤨...didnot even ask the history of the rash or even put on a gloveand use a lightto examine properly..when I insisted its not ringworm that my son suffers fromeczema..he proceeded to go to the lobby area and on top of his voice telling the rest of staff how I refuse his diagnosis... I left went to my son regular doctor where he got the steroid ointment for his eczema rash and rash was healed.. 🙄
Professional atmosphere. Staff was polite attentive and thorough. Efficient service and very clean environment. Highly recommend and Will visit again
The best team of doctors and Nurses ive ever came across. The radiologist made me feel at home.
I was a walk in with what I thought was a stye & could barley see out of my eye. They were very kind & explained everything to me. I saw seen in about 15-25 mins.
The service was fast but I had to return 2 days in a row and my son is still with fever and pus on tonsil with not medications awaiting throat culture which will take with 3 days. Really is this urgent
Staff are up and smart. Likes their timing very quick to attending to their patience and most especially, try their best to explain in details all needed to know about ones ailment.
Staff was attentive. However, the doctor didn’t act in a professional manner, in a rush, & wasn’t warm.
Very satisfied with the care I received. The Baychester location in the Bronx is very clean and the staff is very professional.
Its a very clean and not much wait clinic. The staff was very friendly and professional. Definitely recommend it to anyone.
2 hour wait for a urgent care.
The team was on point during my visit. Results were handed to me upon the completion of my visit. Total emergency room without the long wait!
I was disappointed in my visit. I felt as though the doctor that I had took me as a joke and I didn’t appreciate it. I won’t be coming back to this Urgent Care again.
Great ,great customer service from the ladies at the front desk and great doctor, Dr Stephen.
The worst pleas to attend to gat your covid 19 test....the informed you that the process takes 3 to 4 days Im still waiting for my results and I already lost my flight.
My son got a laceration on his face at the playground and City MD got us in and out in 35 minutes, all disinfected and treated with derma-bond, Thanks!
For my first visit to CityMD I was very pleased with the staff and the doctors there as well as the cleanliness of the place I would recommend this place to all my family and friends
Took my three year old for walk inDidnt even take half an hour there which was great! Very nice staff and very clean placeDont doubt to go there for walk in!
Fast. Knowledgeable staff. Helpful. Well mannered. Clean. All sanitary precautions adhered.
I took my son there for an ear infection we was there less than 30 mins,Great place clean friendly nurses n doctors.
Every employee there was extremely professional and friendly, and the wait time was no more than 5 min
The staff was very helpful and professional! Would definitely recommend this location!
The wait was long I guess this is due to the covid guidelines and stipulations. But the service was worth the wait
Great experience there. Everyone is very pleasant. Dr Pamela is very nice and thorough. Very happy!!
Waiting for almost 45 minutes no one is letting us know what’s going on. Just waiting this is horrible
Fast and to the point. Was in and out in a couple of hours. Dont know who wrote those other reviews about it taking a long time to be seen, but perhaps it was really busy on those days. Would go to again.
With CityMD is my corner I know my family and I are in the hands of well trained professionals . I recommend visiting CityMD over Any ER any day of the year .
A complete waste of time. Do not bother coming here!
The team was amazing, will go back for my next covid-19 test
Improper diagnosis - the doctor takes the least medical precaution. Left this location and went to Yonkers, received proper medical attention. See a different City MD location.
I got there at 8am. It was clean. Two employees as soon as you open the door, ready and waiting to help me. I was in and out in about half an hour.
Not once or twice they promise to send your drugs to your pharmacy and you get there the following day to find out they didnt. You have to start calling and all that..
Incompetent and arrogant staff. This is my second time giving them a chance. Would’ve been better off going to the ER.
There’s always this one Chinese doctor that doesn’t know what he is doing. Giving people the same medicine for everything. Very rude and nasty behavior issues.
The staff and doctors are so understanding, they address your pains
They lost my test and still billed my insurance. Its dirty inside.
In and Out in 15 minutes!Very helpful staff, was able to get treatment and waste not time and without rushing. Was also seen with 4 minutes of waiting.
Effective check-in system. On the other hand, it was a long wait but worth the time.
They took excellent care of myself and my son,I have no complaints.
This is not a place I’ll recommend to anyoneEspecially if you paying out of pocketI made a visit to them last month an I paid cash for some pain I felt in my chest, I ask the front desk how much It will cost me for the visit she say $125 which I paid immediately.I did some test previously with them so they didn’t have to do again so the doctor said, now am getting a bill in the mail say am owning $200
Great service, short wait time and attention to detail with the care provided
Well this city md is very good and the staff are very helpful and friendly thank you for your service.
Waited too long before. I didn’t had go wait so long unorganized
Quick fast service. Lots of parking. Clean waiting area. Caring Physicians.
Place is trash... I was told I was be contacted for a referral in 2 days and 2 weeks later I have yet to hear from anyone. I left a message at the desk voicemail for a call back and have yet to hear back. Save your time and go elsewhere.
Great staff! Quickly taken care of and excellent bedside manner as well.
Organized. Prompt and took great care. Highly recommend.
Revisiting as told and notified me they were closed when arrived. No explanation of situation and no suggestion of alternative. Best reception ever.
Service was great my first going there, fast my new go instead of the ER
I wished seeing my primary care doctor was so easy... A+ service...
No waiting time,quick and effective.I recommend it!Great team all around 👍🏼
GREAT STAFF!!!! it was a pleasure dealing with Katherina and Alondra
Over 30 min waiting for discharge papers but yet doctor only sees me for 5 min smh
I had a severe sinusitis infection and was treated here for it, the staff was very helpful. Thank you...
Great place. Clean and up to date. Every one I kind and professional
Great doctors and workers, nice place to visit
If you want to see a doctor with out an appointment. This is a good place to come in.
Asked a simple question over the phone, not at all helpful. Get a new job.
Very disappointed in the doctor today at cityMD rushing and disrespectful service
Very pleased with the service , staff was great and place was very cleaned and welcoming out with in 45 minutes
This place is trash... I took my 3 year old their and we saw Sandra Levine PA she was so rude I will never go back there again
Great service, clean office and amazing staff!!
Fast, courteous, professional service
I cant get my results up until now ,,,bad service
The staff was professional and also kind.
Great service especially during these trying times.
Very friendly staff. highly recommended
No complaints, they are always diligent and fast pace service.
I am still waiting for my test results since August 15
Very pleasant and efficient staff. In and out, very clean office.
Thia place was cleaned, staff was friendly and very helpful!
City MD Baychester Urgent Care the staffs there were very friendly
One word Awesome for the Nurse and Doctor
Waiting on line in the freezing cold should not be an option.
Took care of me.. I was satisfied!
The Urgent Care is a good place to go to.
Total reviews rating 4.1
199 Reviews for CityMD Baychester Urgent Care - Bronx 2023:
Review №1
2022-03-26I had about an hours wait in the front which was annoying but I was appreciative that I didnt have to wait outside on a line. I didnt have much interaction with the front desk staff but was able to onserve them with other patients. They were all patient and professional, especially a young man that was there. I didnt get his name but he was working working. Once I was called in to see the doctor, I was seen, assessed, and sent home quickly. They were all relatively helpful and I would go back if necessary
Review №2
2021-12-13This makes the second time I came here. The first time I left the line was worst than this and was told they were closed dispite calling a head and being told otherwise.Im trying again, this time came at 930am same long line for a rapid covid test. No organization, people waiting in the cold. No separation from medical problems from rapid test visitors. I hate it here. Why is the bronx locations worse.I have to a few in manhatten and cental ave and all where organization but come to the bronx and it goes to garbage. Ps the lady on the phone when I asked would even give a possible wait time, she didnt even mention a long line out side I the cold winter morning. Go to the city if you can and avoid this hell.
Review №3
2022-04-05Don’t bother coming here. Period. You are warned.Thought coming to urgent care would be quicker than going to ER. Oh how wrong I was. 30 min wait in the lobby followed by 40 min in the examination room. The tech? The nurse who came in for initial assessment. No knock in the door. No introduction. Just barge in and start asking questions.So rude and lack of professionalism.Waiting for the doctor. Hope the doctor is more professional to turn this experience around, but not very hopeful.
Review №4
2022-03-16This urgent care was very attentive and supportive for our visit. My son hurt his wrist and found a hair like fracture. They found us a pediatric orthopedic the next day for a visit. I would definitely recommend this place to anyone. If I could give more than 5 starts I would.
Review №5
2022-05-06Avoid. I’m a medical lab technologist and went in asking for a series of tests that needed to be performed as per recommended by my dermatologist. I’m aware that certain tests they aren’t equipped to do or can’t do but the ones they were able to perform they should’ve. Not only did they deny me the tests they are able to perform they said I should get it done elsewhere because they can’t track my progress if I split some tests here and some elsewhere. First of all, how is it their concern to track my progress? My tests are for my dermatologist. Secondly, my information on tests was loudly spoken in front of patients and everyone in the room. Very unhelpful and unprofessional behavior
Review №6
2022-04-18The worst experience I’ve had here by far. The staff is beyond rude. The front desk woman was beyond nasty. The doctor stood in the door way.. didn’t swab us, touch us, or look at us. Just said go see a pediatrician. We were all visibility sick and it seemed like no one there cared there
Review №7
2022-05-20Covid really slowed things down but sadly this is the reality we live in. I suggest you come really early so you can be seen in a more faster manner.I love my DR. But it takes forever to see him, so urgent care is my route when I something is wrong with me and I need a quicker solution to my medical issue.Again, I suggest you come early like before it opens and wait.
Review №8
2022-01-30My 4yr old daughter fell and knocked out 1 tooth and loosened 2. I took her to city MD as a first line of emergency care. She was seen rather quickly wait was short bc there weren’t many ppl. However, they did not have X-ray machine so I had to go to pediatric ER and wait again while she was bloody and uncomfortable.Summary: City MD not for broken bones, dental issues or emergency surgeries best to go first to ER at a hospital at least you won’t wait twice.
Review №9
2022-05-12I took my sick brother to this MD branch paid $225 and she is going to tell my brother she can’t do anything for him. $225!!! Now my brother is dead because he didn’t get the help on the first place he visit for help. U guys have to do better that’s why it is called URGENT Care🤦🏻🤦🏻🤦🏻🤦🏻
Review №10
2021-04-02They lost my test- still billed my insurance. Dirty inside and no cleaning or disinfection made. I will post the pics so you can decide for yourself if that office was disinfected in weeks while on pandemic