CityMD East 37th Urgent Care - NYC in New York

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Phone: +1 212-729-4668
Site: https://www.citymd.com/urgent-ca...
Opening hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
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Total reviews rating 4.1

109 Reviews for CityMD East 37th Urgent Care - NYC 2023:

Review №1

2021-12-13

People are great, but they switched to a “make everyone wait outside in line” instead of “check in and we will text you when to come back” because from a business perspective they feared it was bringing business down. Now you have dozens and dozens of sick people waiting down the block in 40 degree winter weather, instead of giving people the option of waiting at home till their time a slot. Healthcare in America.

Review №2

2022-07-08

I was seen by a doctor whose name I couldnt quite make out on her ID card - it looked like surname Mithani or Mishani. She was curt, abrupt and rude. She did not listen to me and interrupted me 5 times before I stopped counting. This doctors bedside manner prevented me from feeling comfortable and destroyed any trust I might have had in her. She told me she wanted to order chest X-rays, an EKG and other tests after listening to my heart and determining Your lungs are clear. I gently asked the reasons for these tests and she couldnt really provide an answer, other than to say to determine whether I needed to go to the ER for a heart attack. I said we both were probably in agreement I was not having a heart attack and she interrupted me and ignored me. I politely informed her that I felt uncomfortable, didnt feel I was being listened to and asked if I might ask a question uninterrupted and her response was, Are you refusing medical care? Are you saying you dont want to be assessed? Do you only want a COVID test? That is not at all what I said and I felt at that point, she was only being combative and it was time for me to leave. Had I been seriously ill or actually at risk of a heart attack, the doctors poor manners and refusal to provide proper medical care could have caused serious harm. This is very disappointing. Additionally, the over prescription of unnecessary tests is hardly a positive either.

Review №3

2022-07-19

Place to go for ear wax removal!! They really clean you out. My hearing is so much better I think my vision improved too! It’s a wholistic result. Than you CityMD!

Review №4

2022-01-05

GET IN WRITING THAT YOU WILL NOT BE CHARGED IF YOU HAVE INSURANCE.City MD told me they would not charge me for anything because I was covered under golden rule insurance. 5 months later they bill me HEAVY. My insurance covers $125 per visit and I was left to pay for $125.I mentioned this on the social media, and the only person who responded was a random FB account saying I seemed fake. I went to the profile, the WOMEN WHO POSTED WORKS AT CITY MD. Had to send screenshots to prove this.DO NOT TRUST THEM.

Review №5

2021-10-12

Horrible customer service: disorganized and will put you on hold for 33 minutes!!!I went in the clinic due to a bad stomachache. they ran a bunch of tests and the doctor said its all good. a month later, i log into the quest diagnostic website to check the result and find out one thing they tested is not normal. i was surprised that the doctor told me that it was all good back then. second, when i tried to call in, the admin has no idea how to reach their doctor and she said she would put me on hold for over half an hour!!!! AWEFUL!I called them again, and the person who picked up the phone just hung up on me when i asked them nicely to leave a message to the physician. what kind of service is this?!!????CityMD as a whole is horrible at customer service!!!!!!!!!! Shame!!!!!!!!

Review №6

2021-11-22

I’ve been to this location several times and I think they’re great. Staff is friendly, helpful and efficient. I see other reviews on here complaining about wait times, but that’s true for really any medical office. Also, it seems to be significantly less busy than other city MD locations.

Review №7

2021-07-23

I would like to preface this review with the 1-star rating not being for this location, but for CityMD as a whole. I visited this location on Tuesday exhibiting symptoms of streptococcal pharyngitis, commonly known as strep throat. My rapid test was negative, but a culture was sent out and this morning my portal showed that my culture was positive for strep. I was left a voicemail around 8AM letting me know that they would like to discuss my options with me and gave me a phone number to call back. I have never regretted missing a phone call so much in my life. As soon as I woke up around 8:30AM, I called back for the first time. I waited on hold for 30 minutes before calling this location about obtaining a prescription, to which I was directed to another number where I waited for almost two hours. After giving up I took a break and called back the original number twice this afternoon and waited over an hour and thirty minutes. Not once did I receive a follow-up phone call from the original message early this morning. I had to reach out to another physician to get them to call in the prescription for me because CityMD had left me out to dry. Strep is so common that people forget that if left untreated there can be severe consequences. The Pennsylvania Department of Health published a document in which it stated, [a]lthough rare, severe cases of strep can cause pneumonia, organ failure, long-term heart problems, life- threatening skin infection, arm/leg amputations, and death. Additionally, I am also extremely contagious until I receive antibiotics for at least 24 hours. Luckily, I am young and have been able to fight off this infection as best as I can and I have been able to reach out to other medical professionals who can get me the help I need. However, CityMD should be ashamed of the way they treated me as a patient. This will be my first and last time going to any CityMD. If you need to actually receive medical help I would not recommend CityMD, unless all of your needs do not require any sort of follow-up from your initial visit. Again, I am sad this review is tainting this specific site because the staff were quite nice to me, however this was truly astonishing treatment from a provider who could not care less if I got the treatment I needed. I am shocked.

Review №8

2021-10-22

The front desk staff are extremely rude. They just argued with a patient in a desperate situation who came 6 minutes after 7pm - which is apparently their closing time. But on both Google Maps and Apple Maps, it clearly says 8pm!

Review №9

2021-01-04

The visit during this pandemic required a bit of patience due to the huge demand/number of patients. After arriving early in the AM and leaving name & number, got a text message asking to return for the visit/examination.The Physicians Assistant that attended to me was EXCELLENT. Very professional, cautious and understanding. Since the PA was not familiar with my medical history, we discussed my immediate concerns and other medical factors.Even with the large number of patients requiring attention, the PA (Michael Bentley) did not rush my examination, ensured I understood his diagnosis and the testing recommended, included a short discussion of communicating my visit to my primary care physician.Once completed and I departed, I left with the feeling that the care was excellent, professional, personal and well done.

Review №10

2020-12-09

I highly recommend this place. The waiting room is very clean and seating is arranged for proper social distancing. Wait time is minimal. The staff is polite and caring. Dr Choi is very friendly and thoroughly explains everything. My appointment was seamless. They even made me a same day appointment and called in my prescription to the pharmacy.