COVID-19 testing centre
Yes
CityMD East 96th Urgent Care - NYC in New York
Categories
Location on the map
New York, New York County, New York, US
Highlights
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 212-710-1065
Site: https://www.citymd.com/urgent-ca...
Related: nyc local laws
Site: https://www.citymd.com/urgent-ca...
Related: nyc local laws
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–5PM
- Sunday:9AM–5PM
Comments (135)
I went in there to get a covid PCR test because I needed the results to assist to an event, they said it would take 3 days, today is already the 9th day and still havent received it, as a result I almost dont get into my event, I had to pay for an urgent PCR test They are kind but not reliable, go to another place.
Amazing staff! Love it here so much, the front desk ladies are a delight, so helpful and attentative. The medical staff are very caring and thorough. Visit was fast and quick and easy! Love the citymd on E 96th Street!!!!!
DONT go here. You will waste your time. I went to this urgent care because I was feeling sick and it was the closest one. First of all, the wait time is INSANE. 2+ hours. And for what? They did absolutely nothing for me. The doctor was incompetent and unhelpful. They didnt even check vitals like they normally do when you go to the doctors when youre sick. Also the nurse didnt seem experienced at all. The next day I went to Medrite which was further away but they actually helped me. They ran tests and actually did their job.
Horrible. Line out the door to get a COVID rapid test. Everyone who is coming to get tested for covid was checking in on tablets, no wipes near the tablets to clean them between users. Waiting rooms were at max capacity, people coughing everywhere waiting to get tested. If I didn’t have COVID before coming here, I have it now. They should have a different check-in process for people coming in with COVID symptoms, and not oiled so many people into the waiting room.
The receptionist were Helpful and Nice, the doctor were helpful and Nice also explained everything to you, the x rate guy was very pleasant 😊 😀 👍.
This is the worst City MD... I honesty do not know how they are even open. I went in with an extremely bad eye infection.. my eye was swelling out of the socket and I had to ask for an ice pack while I waited. The doctor only prescribed drops. I told him that I had a history of eye infections and would probably need antibiotics or some ointment. He didnt listen prescribed drops and now I am in the worse eye pain ever...WORSE!
Don’t go here. they called 4 people that checked in after me, made me wait over an hour because “the x-ray tech just went on break”. the x-ray tech was incredibly rude when he did show up. they sent the prescription to the wrong pharmacy and didn’t fix it until after the pharmacy had closed. the prescription is still wrong and no one will answer the phone or call me back to fix it
The staff at CityMD are wonderful! They are kind and helpful and it really calmed my nerves. Taking a Covid test was quick and simple. Their customer service is amazing!! I would recommend this spot to anyone and everyone! Keep up the great job! And thank you for being essential and for all you do for your patients and the community!
The worst medical experience Ive ever had, and a huge waste of a $75 co-pay. I went in having issues with my throat and my left ear, the PA barely looked in my throat with a light and told me it was probably allergies after I told them there is something visible and abnormal inside of my throat. No throat culture, no thorough look around, not a single peek into my left ear. I now have to visit another doctor or ENT for a real examination.
I highly recommend this center!!! Not only are the staff very professional, but from the get go, I was treated with warm, kindness, and respect!! Needed help signing in on the tablet, and the receptionist didnt hesitate to help!! They made me feel at eased, after a few minutes, was no longer tensed!! Thank you for your kindness, and great care!!!
Came here a few days ago after I sprained my ankle and everyone (the receptionists, nurses, PA and x ray tech) were all incredibly kind and dope. I came a bit later (a few hours before closing) and there wasn’t a wait at all so I was lucky
So unorganized. Forced to wait in a virtual line for hours where I had to take time out of my day to go and come back again, to wait another half hour in a waiting room... just to be turned away for a Covid test because one of the doctors (a blonde woman) felt I didn’t need one. At that point, just give the test. So frustrating. Different treatment given to different people as my roommate gave the exact same reasons for a covid test as I did and was able to receive one just the day before. Front desk staff and nurses are kind though! Very frustrated with the doctor assigned to me.
It was overall a great experience. The only downside was the wait time to get in which was extremely long, but besides that it was very smooth and efficient once I got in. The staff is very friendly including the security guard and the receptionist. Everyone was amazing. The gentleman Nana who took my test was very efficient and so was the Dr. that came to greet me after. Overall the staff at this location was A+.
I Love City MD. Every location gives you a different feel. I rather go here than go to my own physician at times. You are in and out clean and fast, very fast forward. However you do come across doctors who make you feel a little uncomfortable with there delivery when being asked a questions.Other than than City MD is great!
Other than the inevitable wait as no appointment is necessary, I have no complaints: the staff are friendly, welcoming, helpful, instructive and professional. The facilities are impeccable. Care of safe, social distancing is maintained. Results are emailed promptly. Other than having a personal relationship with a doctor, there can be no negative comment.
Super kind doctor and his assistant. They went above and beyond by trying to build trust with my son before administering the PCR test. They both connected with him on some level and I greatly appreciated their efforts.
I got there about an hour before they opened which had me at #4 in line so I was able to get my rapid covid test without having to leave and come back my over all visit was great really quick and easy. Also I would lastly like to say that I didnt experience any pain after the test of course there was slight discomfort but nothing unbearable.
2 hrs with 30 people in line to get a rapid corona test. They never said a word or came out to communicate what was going on or how long things might be. When I was among the first 3 people, many people exited and they let no one in for 20 min. No explanation of how they were doing things or anything. I like this spot when there is no line but the people working are clueless in how to deal in the current times. Not sure if they are required by law or not but I definitely did not need my blood pressure taken to start. Seems like a nice way to pad the insurance bill.
I was with a very uncomfortable pain in my leg a pinch nerve that I had previously been at NYS hospital and did not do anything. I went next day to City MD on East 96th St Urgent Care NYC. I was totally pain free in a couple of hours. The doctor, nurses and front desk all very nice service and very clean.
Overall, a good experience. Needed a little help (which I received) when filling in my basic information on the iPad they provided, then very professional treatment from the assistant who took down additional information, and the doctor who treated me for my injury (a severe cut on one of my fingers).
Went to get a covid PCR test here. My partner and I still haven’t gotten results back and it’s been 8 days. This is September 2021 and unacceptable.Went to the hospital a few days ago on 97th between 1st and 2nd and got my result in 24 hours.
Great experience. Front desk was helpful and polite. The doctor gave great recommendations and was able to quickly assess what the causes of my issues were, compared to the ER at Presbyterian that had no idea. I was seen in a very timely manner, the whole experience was about 45mins from start to finish.
My daughter had had a bicycle accident and was in terrible pain. We did not know if anything was broken. We had to wait in line with people waiting for covid tests for more than two hours until someone from inside realized that she should be seen sooner. I think a better triage system is called for. Otherwise, staff is very professional. Followup was a bit chaotic on their end as well, but i blame it on the holiday and the massive crowds waiting to be tested.
Every time my family or I have gone to this City MD location we’ve had a positive experience. The facility is clean and modern and the staff is always warm and welcoming. The care by the doctors is also always excellent. And the follow up care is also excellent. Highly recommend. You’ll be in great hands!
Worst experience ever. Very unprofessional staff. Had me waiting with no warning or explanation for over 46 minutes with still no service. When I spoke to a manager she got an attitude along with a nurse . I would never recommend this location . But what I would recommend is a training on simpleProfessionalism communications and basic manners. I’ll be going to the 125th location moving forward
Terrible services for Covid testing. Doctors refused to answer any of my questions, were aggressive, and made me wait 30 minutes in the patient room. The MD I finally saw could not be bothered to stop watching football and, thus, was bothered at my presence.
Great Doctors they Really care and Listen.i appreciate they care and Attention
Went to get a COVID test and was told the results would be reported in 3-5 days. It has now been 8 days and I have received nothing, not even an update on when the results will be ready. Would not recommend going here for COVID testing.
Came to CityMD on 96th on a Thursday afternoon and was welcomed right away by two amazing African american receptionists. The names were Charmaine & Shai i believe and they were so amazing to me. It was my first time at a CityMD and i heard about the lines there. Surprisingly, the wait time was not very long. They made my process super easy being i never been to an Urgent Care in NYC before. Then the medical team downstairs were amazing as well. Fixed my issue swiftly! Gotta come back to this CityMD to see my fav girls and the nurse downstairs Erika. GREAT JOB LADIES!
Excellent service, attentive and professional. I was able to get the high dose flu vaccine for seniors, as well as a full CoVid-19 test. Grateful to have their service available, lespecially in this very challenging time.
Lines are long due to COVID testing. They try to be as quick and fair to everyone. Non COVID related visits do get acknowledged. The Facility is clean and they do a good job at keeping things moving and safe for themselves and the patients. Will be visiting again.
Everyone was pleasant and welcoming, and the doctor got right down to business. The staff also tried their best to serve my needs (details below).However, what went down, not the fault at all of any staff at CityMD, speaks to the fact that our health insurance system in America needs to be trashed entirely and replaced with government-funded healthcare, like every other well-off country does. After the doc told me I had to get an MRI, I proceeded to wait for over two hours while the staff pleaded with my insurance company to approve the order of the MRI, which my insurance ultimately rejected. The insurance didnt even let the CityMD doctor talk directly to them to explain why he said the MRI was necessary. The money I pay my insurance is going to finding BS reasons to overrule care decisions made by the doctor, instead of paying for the healthcare I actually need. We all need to vote for Medicare For All!
I got there at 7:45, i was the 10th person on line for a Covid test. The first 30 ppl got a ticket to wait on line. Everyone else got a virtual ticket and came back at a designated time. Clinic opened at 8am and I was attended by 8:45am. Quick, clean, organized, and Free.
Long wait lines due to covid testing. Took my number and told me that id get a test for covid in about 3 hours. 5 hours later, I get a text asking me to come within 30 mins or i would lost my spot in line. I rushed and then had to wait another hour to get a test at the clinic.
Wouldn’t recommend for PCR testing for traveling. Absolutely horrible, honestly went three days early early in the morning. Being told it will take 48 hrs for my results come to find out it will take another day to be processed which is after my flight date. Absolutely horrible
There were two receptionists at the front desk. One was a Black woman (awesome) and the other was either Latina/Hispanic (girl bye). The Latina receptionist was so rude to me and my husband. We were not greeted by her but by the Black receptionist. The Latina receptionist was so condescending and came across as homophobic when she asked if my husband and I shared the same insurance plan. He stated that she roles her eyes at him and directed him to go downstairs. However, the Black receptionist was very professional and friendly. Which made the difference. I would have a talk with the Latina receptionist because she was so rude and disrespectful to me and my husband. Please discipline your staff on how to treat customers of East Harlem (especially LGBTQ couples of color) with respect and kindness as if she were downtown or in a White neighborhood. I am Latino and my husband is Black. I can tell that there was something odd about her. I hate to assume the worst of people in customer service, but the staff downstairs were a world of difference from that one specific receptionist. She stands out like a sore thumb; unhappy and miserable to be there. Not the case with the professionals downstairs or the Black receptionist. Maybe the Latina needs a new place to work. Not be at this location. Just suggesting.
I have been going to this Citimd for the last 2 years and I love it they have offered just about all the services I needed so far. The doctors are personable and knowledgeable and the ladies at the desk are polite and welcoming. I feel like I no longer have to go to the emergency room and wait hours to be seen anymore.
Awful at best - I was 4 hrs in the line in such a freezing weather for a covid test. It’s so frustrating to see how they function whereas another CityMD where I’m right now takes the name and the phone number of the visitors to text them when it’s their time come in. They should follow the same protocol and be faster in general.
Last 2 times Ive gone here they have skipped my name in the line for covid testing and I waited an hour in the waiting room and multiple people that arrived after me get tested and leave before being like whats going on? And then they tried to cover it up. Like atleast own up to it.
Imagine going in to receive a PCR test (Sunday) being told and seeing posts that states a delivery window of 2-3 days only to call back within those days (Tuesday and Wednesday) to be told the window was increased to 3-5 days.Flight scheduled for Thursday 7am and now stuck with nothing. Thanks!
Wow what a wonderful experience here! I had an urgent issue (obviously) and the sign in process was so easy and quick and I was seen within 15 minutes of my arrival. They have an online system to sign in on an iPad so there was no need to sit there writing all my medical information. No wait time whatsoever. I was very impressed!The PCR on shift “Yelitza Garcia” greeted me warmly from the moment I walked in and I felt welcome. After signing in I was brought downstairs by the Shift Supervisor “Evangelina Murcia Rual” and soon after the Medical Scribe “Bhavika Patel” brought me into the patients room. I was very nervous and shy about this particular issue and Bhavika and Evangelina both made me feel so much more comfortable about things! I was able to laugh and joke around with them and they were so personable! At that point I already knew I’d be coming back. Often times I realize medical staff are so busy and stressed and they can seem distant but these 2 have wonderful energy stores from somewhere!Next, I was seen in less than 5 minutes after that by “Dr. Buccellato”. Bhavika briefed him on my issues and he intently listened and immediately knew the proper medication to prescribe. I also shared some concerns with him on other issues and not only did he offer to examine me then and there if I wanted but again did not make me feel any time of way. He did not dismiss me and did everything he could to make sure I felt taken care of. Every single person in this facility had a smile on their face and was so personable and friendly, I really was knocked away. My prescriptions were told they’d be ready by the time I left the office and got to the pharmacy and they were so not sure if the previous poster had a slow pharmacy. My pharmacy is very punctual and organized as well.I can’t say enough wonderful things about this staff and location! They made what is usually a tedious visit into a quick, comfortable, and warm trip. I was so impressed that I asked for all their names so I could write a review. I believe they deserve it. They not only take my insurance so there is no co-pay but they are the most organized, professional, and punctual medical staff I have experienced in all my years living in NYC. Thank you again to all the mentioned staff and keep it up! I feel so much better and most certainly will not hesitate to use this City MD location again in the future. Seriously, don’t waste your time at any other slow, rude, uncaring location. This is the one if you want URGENT CARE. 10/5 ⭐️⭐️⭐️⭐️⭐️*No I was not paid for this review or coerced in any way to write this. I am a patient and these people seriously are the bees knees! 🐝☺️**If I spelled any staff name incorrect the moderator/owner may reply and I will make sure to edit it as needed.
What a wonderful, clean, efficient, friendly, and kind experience at the doctors office. My son was feeling sick and he usually does not like going to the doctor. But he was treated so nicely by the staff and so was I. I know now where to go when I need efficient and effective medical help. Thank you!!!!
The service from the front person to the staff inside was great. All were very informative and kept us moving. All were pleasant. I received my test response within half an hour.
I had an excellent experience here: clean place, no wait time, kind staff and when I saw the doctor, he listened to me, gave his verdict but I was a bit resistant (no more sport for a week at least) and he took the time to explain the importance for me to follow his advice. Also, this place takes many insurance, I only had to co-pay $20 and walked away with a high quality splint.
Never felt more comfortable with a Dr B and the staff. What they did in 40 minutes for me with testing and a diagnosis was incredible. He was very thorough and his bedside manner was great. Definitely a 5 star rating.
I specified several times the pharmacy at which I wanted my prescription sent. I entered it on their iPads at the front desk, and informed the woman who took down my medical information in the exam room. Unfortunately after walking ten blocks to the CVS where I had asked my prescription to be sent, I got a call from another pharmacy telling me they had received my prescription instead. This pharmacy does not take my insurance, which I was obviously aware of when I specified a different pharmacy.I called the front desk several times to ask them to switch the pharmacy but nobody answered the phone. I had to walk back ten blocks to get them to change the pharmacy in person. Not a great experience, especially when sick.Two stars for a short wait time, although when you factor in all of the extra complication it certainly doesn’t seem worth it.Update: it appears that after walking all the way back, changing the pharmacy, and walking ten blocks down to CVS, they sent it to the WRONG CVS. I didn’t think it was such a challenge to send a prescription to the correct place, but they have proven me wrong.
I really appreciate the workers and doctors who are there past closing time due to all the Covid testing patients. With the high volume and over hours everyone was kind, quick and efficient.
They front desk personnel is very rude. Allows people to skip the line that is formed in the cold winter mornings. Confronting them led to a dismissive response that could have jeopardized my sacrifice of waiting for 2 hours only to be reminded of their leverage because of it being their place of work and me looking like another disgruntal black person
I went into CityMD on East 96th st. On Friday 10/31 with an excruciating earache. After registering with the very courteous receptionist, I was seen almost immediately. My assessment and treatment by Dr. Sam Patel, Mariel Jung, Syed and Ally was beyond exceptional. This is the second time I sought treatment here and again I felt better right away. You guys rock and you are the best.
Came here on a lunch break to treat a swollen eye and was impressed by how clean and beautiful the space was. Everyone was friendly, professional and helpful. I would definitely come here to be treated again. Wait time was also minimal!
Positive experience - I was seen within less than 10 minutes and the staff and doctor were all very professional and caring. Clean and new facility. Test results came back right away. Would go back.
I went in for my flu shot and the staff was amazingly kind. Ive never had a painless flu shot before. Will be going back to them next year!
The medical professionals here are always great whenever I have gone but the front desk staff have the WORST attitudes, really rude, condescending and overall not helpful.
Walked in right at 9:00 am and was seen within 10 minutes. The staff and doctor on call were very accommodating - I was trying to catch a flight so they were quick to make sure I was in and out in time. Highly recommend.
The staff were polite, the check in process took about an hour for my DOT exam. The PA was polite and professional but the exam was about another hour.
Friendly and efficient. Terrific staff. They had a number of patients when I got there but I was still out in little more than an hour. Glad I’m in their system now.
CityMD billed me for flu shot. Insurance didnt pay because CityMD submitted a flu shot as an emergency. Obviously not an emergency so insurance declined. CityMD desk clerks had insisted all is covered too. Just go next door to pharmacy for your flu shots. Plus real hospitals have fast walk-ins, so best to avoid CityMD in the first place.
My experience at CityMD was very pleasant. The facility was very nice and clean and the workers were all helpful. I would recommend family and friends to visit CityMD.
I would like to shear with you the most terrible experience that I just had in City MD NYC, location 1500 Lexington Ave.I came with my husband due to a severe back pain after I couldn’t sleep or eat for 2 days!I was crying because of the pain and I was exhausted after waiting in the room for one hour to see a doctor.Dr Buccellato John, came to checked me and ask me a few medical questions, I answered them all. And then I mentioned that this morning I had a mild panic attack after a very long time I didn’t had one. Dr Buccellato John asked me if I am having a suicidal thoughts or if I tried to hurt myself. My answer to this question was: “you are going with this too far I’ve never had this thought or never tried hurting myself”.He asked me if he can talk with my husband, I answered “sure, he know everything about me”.He went and ask my husband the same question and he gave him exactly the same answer.Suddenly he disappeared and told me please wait inside the room, so I waited for more than 10 minutes and then I went and asked what is going on? The manager told me that the Dr. dealing with a 55 years old woman that need to get it right away to a hospital.So I said OK I’m sorry, and went back to the room.Suddenly there was two policemen waiting outside the my door, and didn’t let me move and start investigating me regarding my mental situation.There realized after two minutes, that there is no mental situation and apologize to me.I left crying, humiliated, without any treatment for my back.outside there was a police department, fire department and ambulance waiting for me.FYI- no one in the front desk mention the long waiting time.
Professional, kind and attentive! I felt very cared for as soon as I walked in. The doctor, nurse, lab technician and the front desk managed my experience to the best of their abilities and I’m very grateful for that.
Theyll make no attempt to actually figure out what is wrong with you. The doctor came in midway through me discussing my symptoms with a nurse, didnt ask about them or look at her notes, and the diagnosis I was told didnt match what the doctor put on the chart. Complete and utter failure of a place.Have had similar experiences in other locations too.This place only exists to make money, not to treat people.
I did not have my insurance card, and the lady checking me in took the time and trouble to find it using my information. I was attempting to get it through the internet on my phone ,and it was much slower as I couldn’t remember my password .!Plus she was welcoming and extremely helpful .
Told them specifically I was leaving the the country I needed a pcr test they gave me a viral test never even scheduled a pcr test almost missed my flight ended up paying hundreds last minute F_$; this place now and forever
They say you get ”white coat syndrome” when in the presence of a health care provider. Well not at the Lexington CityMD department! Dr Buccellato and his assistant were beyond amazing! I flew in from Australia with what can only be described as “man flu” which had put a dampen on my two week NYC holiday, when Dr B in his white lab cape and his team of fine medical athletes (the Avengers more like it) went straight into assessment mode, he walked in and what felt like one second he had me sent on my way with a concoction of medications which will have me back on my feet in no time! Not only that he went above and beyond recommending chicken soup, honey lemon tea and bed rest (things every 20 something female should know already but never put in place) and had it all perfically typed out like a university scholar. If I could tip this man the 25% I would! 5 stars for incredible service to a foreigner and no waiting times! Thank you again from an Ozzie abroad.
Came in early on a holiday and was treated right away. Both the doctor and the assisting staff were very kind and caring. Would highly recommend them for urgent care.
Cameron and Rose, the administrative assistants or PAs, were very responsive and apologetic with my issue. Dr. John Buccellato, prescribed me amoxicillin and gave me a dose while being at his facility after mentioning 3 times that I was allergic to penicillin. As a patient, I was not aware that amoxicillin was penicillin and took the pill with ease. The local pharmacist was the one who pointed out the error, and paranoia over powered my system instantly. The prescription was changed immediately, but when I went back to the facility Dr. John Buccellato clearly stated he did not hear when I reported my penicillin allergy 3 times. As a patient I was extremely concerned, and I think it is very careless on Dr. John Buccellatos behalf to not listen to his patient. In addition, the medical assistant in the room during the examination, B. Patel, did not bring to Dr. John Buccellatos attention regarding my allergy after noting it in the system and happily retrieved the prescription for the doctor. Luckily, my reaction to penicillin was easily controlled with Benadryl; however, I will not be returning to CityMD and I will not recommend the facility to anyone either. Dr. Buccellato? More like Dr. BuccellaNO
Not gonna give a 1 star because I have a soul. That said, I was turned away at the door and refused a physical exam because the doctor said I must see my pcp. Heres a fun fact, I called both the 96th st. Location and 86th st. location prior to confirm they would do a physical exam, both said yes. So, inheriantly the people who answered the phones either have no clue or Dr. Chander Deveraj owes me an explanation because he wasted an hour of my time.
Overall everything is great!The only downside is needs to wait for a long time in line. On Dec 22 I received an email, it says that CityMD introducing virtual line. I believe that this will solve the problem.
My visit to City MD was a great experience everyone was kind and treated me with respect. Quick clean and pleasant.
Staff overall very nice and helpful! The assistant that saw me before the MD could’ve been a little nicer in regards to my covid questions.
The staff was very friendly and helpful. They made checking in really easy and there was almost no waiting. Over all a great experience.
Ive been here twice now, and both times I havent had to wait and the staff and doctors have been friendly and professional. A great clinic!
Extremely happy with the prompt service I received and the friendly staff, I would be grumpy if I had to work on a Holiday; thankfully not the staff at this location. Kudos to you all thank you for your service🙏🏼🙂
I visited this place for the first time on Friday and I had a great experience. The staff was superb. I highly recommend this place for your medical needs.
Excellent, professional and friendly services. Very, very pleased, have been there several times in the last few years, never a dissatisfied moment. Wish it were like this in hospital EDs!
Bianca is very rude and cursed at my husband when he called for information. Then rudely hung up the phone. I would recommend the other urgent care on 96th in 3rd ave
Highly recommend! Quick and easy
Rapid and PCR Covid testing available. The staff was friendly and helpful and the doctor was thorough.
I had a good experience. Everyone was nice and sympathetic to the fact I was sick and in pain. Nurse and doctors were really caring.
Receptionists are very rude. You do not want to go there.
Was fond of this CityMD until I came here for a non-COVID related visit. Incurred bill of hundreds of dollars and wasnt made aware of charges beforehand.
I would reccomend this location to anyone. I couldnt believe how quick the process was from start to finish, and every member of the team was super helpful, efficient and compassionate with both my daughter and I.
So clean fast personal amazing. Better than a hospital, less expensive than a hospital. Doctor was excellent and staff so friendly and knowledgeable.
Poor performance by the doctor. I was told that I will be contacted regarding my bloodwork. To date, have yet to hear any response. What a shame.
Terrible first desk lady are disrespectful and ask personal HIPAA question out loud in front of everyone the state should come in and fine this place
Took 6 hours to get a COVID test. I showed up at 9am got tested at 3pm. Unbelievably inefficient
Love CityMD, The team is profession, caring and answer question promptly great Urgent Care for your medical care.
The Doctor and assistants were so efficient and kind, they were so caring and friendly. I love that!
Doctor was fine. They have taken hours to send my RX to the pharmacy. Poor customer service.
The best city md I’ve been to so far they always take care of me and my children never a long way great doctors
I barely had any wait time. The staff were all great.
Excellent care. The staff are amazing. I appreciate the short wait times and the cleanliness.
Great but extremely long lines for covid test at the moment. Come bundled up, you may be in line for 3 hours
Great bedside manner. Quick and efficient care. Im feeling much better.
Better than seeing my HMO physician. Quick, everything onsite - X-rays - one stop shopping and it takes my insurance - $20 co-pay
The best urgent care I’ve ever visited. Highly recommend!
This office sees patients fast. I’ve been here a couple of times during my lunch hour and it works for me.
The staff were professional and kind, and I respect the risk they take dealing with the public. My experience was ideal.
Have gone here twice and always such a great experience. Fast, convenient, short wait times and nice staff.
Such great doctors and so quick, no real wait time!
Everyone makes you feel comfortable as soon as you walk in. In and out in under a hour. Love that.
Very fast , great customer service, I highly recommend
Amazing personnel they are welcoming and outstanding in service and hospitality.
All the Staff here was very professional all the way around the board
I was in and out in 30 minutes with a diagnosis and prescription! And no copay!
They are very quick in seeing you. Highly recommend
Doctors are cool staff so far are ok
The waiting time here is absolutely ridiculous.
Great on all aspects. No more ER visits for me
They took me right in. Everything was great
Everyone was very professional and quite friendly and helpful.
Everything went well during the week in the afternoon time.
They were amazing - quick and professional
The staff was very courteous and efficient.
Fast friendly service, clean surroundings. 👍
Great service and care provided
EXCELLENT CARE PROFESSIONAL STAFF HIGJLY RECOMMENDED
Overall efficient and pleasant experience.
Very helpful and kind staff
Amazing doctors and nurses
Very fast and efficient
Fast. Organized and clean.
Is open on Sunday!
Great service !!!
Very professional and excellent your attention.
Total reviews rating 4.3
135 Reviews for CityMD East 96th Urgent Care - NYC 2023:
Review №1
2022-03-22Took more than 1.5hrs just to see a doctor.The receptionist said we have to wait 20 minutes because technician is on break.That was at 3:20pm- she returned at 4:15pm!That is 55 minutes instead of the “20” min.When she arrived, she asked for “1-minute”, then left for 10 more minutes! I’m fairly sure I was being discriminated against, or at best, completely disregarded as a human being.—————-My experience on this visit was that:The staff are careless and have no issues with leaving you with a terrible experience overall.They don’t care if you’re in extreme pain.Swida, the urgent care manager, gave me a nasty attitude for daring to speak up for my rights as a patient.Would not recommend. Avoid if possible.——————Ultimately my family’s medical inquiry was tended to but I left there feeling stressed and exhausted by the whole ordeal.
Review №2
2022-06-05Came in with a big cut on my finger.. Dr. Powers did an amazing job stitching me up. Courtney the nurse was super nice, helpful and efficient. Definitely recommend this place!
Review №3
2022-03-30Hands down best urgent care experience. Do not hesitate to put your urgent health care in their hands. They made my daughter feel at ease and the process was the smoothest urgent care process ever and the place is immaculate.
Review №4
2022-04-30Awesome place. They never let me down when it comes to my health care and I’ve been going for years… since it opened. Front desk people are professional and the doctors go the extra mile. Great experience always.6 stars.
Review №5
2022-05-16Waited over an hour to be seen for a possible ear infection and throat pain. Dr. Powers didnt even look at my ear and told me I had post-nasal drip and to take flonase. Its been a week now that Ive been doing this and things have only gotten worse. Do not recommend.
Review №6
2022-06-27Great staff and courtesy. They are very involved with your care and their hospitality is fantastic. The doctors are great and very informative.
Review №7
2022-06-29Love it!!! No waiting time!! The doctor was very nice!!! Thank you for your service!! I always recommend this place to all my family and friends!!! The entire team was very nice and professional!!!
Review №8
2022-03-07You thought terrible service is the worst, wait till you receive bills for service that you never receive.We went in to have a follow-up examination for my three years old daughter in June 2021 for the treatment she received at this site in November 2020. I checked with CityMD aftercare team through e-mail and asked for an appointment before we went in. I was told no appointment needed, just go ahead and walk in. When I actually went in on the day, Dr. Victoria Vogel did not only refuse to provide any follow-up examination, but also chased us out and threatened my little girl and me with security when I tried to show her it was her own team that told me to come in for the follow-up examination. I would not accuse Dr. Vogel’s reaction is based on me or my daughter’s personal traits, but I will simply put it as her entitlement, unwillingness to communicate makes me realize the value CityMD is trying to communicate to the community by having someone like Dr. Vogel lead this facility as Medical Director. However, me nightmare did not end from this horrible experience.I have been receiving over three bills since November 2021 for my June 2021 experience. The bill is vaguely named as “Other” and quoted an amount more than a regular check-up. I was shocked because I was “lured in” and no service was ever provided to my little girl, not even basic respect. Every time I was able to dispute the bill through email, phone calls, CityMD will send out a new bill for the same “service”. CityMD has successfully made my insurance company paid for a portion of the service in the most recent bill before they notice me. Please DM me if you have similar experience.
Review №9
2022-06-03PLEASE don’t go here. I had a doctor give me the wrong diagnosis and wrong medicine. The doctor seemed insecure and flippant. I ended up seeing 2 more drs who had no idea how the 96th doctor came to her diagnosis. Both told me to avoid this location.
Review №10
2021-12-28Waited in the cold for 2 hours for a test. First 50 minutes --line did not move at all. No one came out to let us know anything. I understand they are overwhelmed, but some communication would have been nice. Took 3 hours total to get the test. As I was leaving they were starting to use a virtual line. Wow, that would have been great earlier in the day. Quoted 3-5 days for results. It took 10 DAYS. All my coworkers got their results the next day from testing sites in other areas of the city. I also got a voice mail from them to call them, but theydid not say why. What number do I hit on the phone tree? What a bunch of clowns. They should not be allowed to charge for this.