CityMD South Bay Shore Urgent Care - Long Island in Bay Shore
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Bay Shore, Suffolk County, New York, US
Site: https://www.citymd.com/urgent-ca...
- Monday:9AM–3PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–5PM
- Sunday:9AM–5PM
My husband and I both needed covid tests today. We arrived at 8:30 assuming there would be a line. We were given a time to come back . We waited in the car for 45 minutes and were seen promptly. Everyone we came in contact with was very helpful, professional, and kind. By 10: 30 we both got our results. Which happily was negative. Job well done! Thank you!
Self check in is not user friendly and takes too longThey don’t seem to care about people whoever has trouble signing in with this complex sign in processElderly and sick people come here to get well and it doesn’t make them feel welcomedWait times are your luck could be 20 min to 2 hours
The staff was friendly and the office was clean and maintained. They were on top of it and all had a great attitude. I would recommend this office.
The blonde lady at the front desk has an attitude problem, and very judgmental of her patients. Like if you don’t like your job then why are you working here? Like girl quit ain’t nobody holding you hostage.
Just walked in to ask a question about a covid home test kit and the lady at the door immediately yelled at me about a 2 hour wait. Not sure what was a 2 hour wait but I just walked out. She didnt give me a second to ask a question. Horrible.
It is the worst place i am 6 months pregnant i called before going for a covid test i was told to walk in there would be a wait time so i did when i get there they tell me i needed to come in earlier put my name on a waiting list and it would have been 5 6 hours that is beyond stupid honestly best off just going to hospital you would be in and out at that time frame and the lady in fromt very rude never ever going back there !!!
I highly recommend this location for testing! Tashari and GeNora are amazing!! These ladies were extremely helpful and kind from start to finish. I needed to get a rapid test for work and this was by far the easiest experience I have ever had. I will definitely use this location again! Thank you ladies for making my day. Have a happy Thanksgiving!
Horrible experience at this urgent care . I did the wait on the virtual line . Came back the 4 hours later when I got the text to return . I signed in the tablet wasn’t working so I sat in waiting room for another 20 min till I got up and asked if I was checked in : I then had to fill out papers and then finally was put in a room . The nurse came I told her I was in for a covid test bc I was exposed and my throat was bothering me . She took my blood pressure. She did the test and left the room then came back in I asked if she was going to take my temperature. She went to take my temperature in my ear and couldn’t figure out how to use it so another lady came in and took my temperature. The “dr” came in and I told him I was exposed and my throat was bothering me . He asked me 4 questions regarding covid and left the room . No one looked at my throat . I understand covid is a big thing right now but people are still getting nasal drips and colds i can’t figure out why a dr. wouldn’t look ? I then was told to leave the room that the test takes 15 -20mins meanwhile that time was up when I checked out and needed the results to go back to work. I highly recommend making sure if you go here make sure you get people who know what they are doing I understand the high volume but each patient is important regardless of they are getting covid tested only or not feeling good and should get the doctors time and consideration after waiting hours to seem them .
Have been here several times and have always been happy with my experience. Wait times have generally been good and the staff has been great!
Every time I come here, everything is handled quickly in a timely manner, and the staff is always extremely respectful and understanding. This is truly the best place to go if you have any urgent needs, and they order your medicine if you need it ASAP so you can have it the same day (as long as the pharmacy is open).
This city MD location has you put your name on a list to get called, which I believe all city md locations do now because of covid but when it’s your turn to get called you still have to wait in the waiting room with about ten other people ahead of you before you actually get seen by a Dr. I didn’t want to wait inside the crowded waiting room after I already waited 2 plus hours to get called. The other city md locations I went to, call you to come back when it is actually your turn to be seen as to avoid sitting in the waiting room for more than a few minutes. If you don’t want to sit in a crowded waiting room don’t go to this location.
Friendly under Covid crowd pressure, provide virtual cue to assist with making an appt possible BUT God help you if you need to call in --- Ive been on hold for hours over the last few days trying to get information about test results (theyre past due) and they DO NOT answer the phones EVER. Even if Im infected with Covid, Im going to have to walk in there to get to speak with someone. Very very very frustrating. Email messaging is not working in the new Summit system; all my previous medical records are still in the old portal --- but no sign of my PCR results and no one to help me confirm they have the right email address on file... Grrrrr
Good luck with this place. I needed a Covid test to travel and they put the wrong code in for my whole family - making it look like we were exposed to Covid. They wouldn’t fix it and kept referring me to ‘after care’. Well after care is a joke - starting with Samantha. I have been on the phone all day getting the run around. Do yourself a favor and go somewhere else.
Came here after the CityMD on the other side of the highway cut off the line when I’ve waited on line for almost an hour. This CityMD, waited for an hour on line but nurse came out with a sticky note and gave one to each person to ensure there was no one cutting the line! When arrived at the door, was greeted by staff and was told to come back when they sent a text. 6 hours later, text was sent to come back and my experience was brief and pleasant. I’d say this is my best experience and well organized for people who is taking the COVID test!
First when I came in to the Bayshore location on sunrise hwy, the doctor didn’t believe I had covid but I knew I had it. Two days later I came in again to Bayshore location on sunrise hwy and I was positive. No one notified me or told me any recommendations or treatment I should follow to stay well. I guarded my health myself and thanks to google. After 10 day period had passed I came in to get tested again at same Bayshore location and one of the personnel in black scrubs stopped me and said nope can’t test you because it will be positive you haven’t completed your time frame, when I actually did 14 days from my symptoms, so I was way past due. All that ruckus was created made me wonder if I was actually coming to a proper well informed and experienced staff or not. The reception staff was wonderful but I wish the doctors or whoever is in black scrubs were more experienced and informed. But I must say the doctor Lee, who I wish saw me as well but my mom got him as a doctor at the urgent care was really good and well informed and caring.
I had an ant crawl into my ear canal while doing yard work. Worst feeling and sound ever! The doctors said I cant believe how calm you are right now, Id be freaking out. Truth is I was freaking out on the inside at first but her calming energy quickly calmed mine. Besides the ant part, it was a great learning/ refresher on how kind, caring, calming energy is transferred between two people. The whole experience was Greatly Appreciated!
Everyone was very helpful and compassionate. Office was clean and made sure everyone was social distancing. Would definitely recommend this urgent care. I saw Dr Morgan and she was excellent!!
Monday afternoon,Waiting on line for 2 hours straight and there’s no one in the door to handle patient. Patient getting out but no one is calling us to get inside. All the other patients waiting outside was frustrated. Opposite road CityMd follow away more discipline then this one.
Very clean. Receptionists are friendly and helpful, medical staff is kind and knowledgeable. I would have given 5 stars but there was one Dr. who shoved the swab for my Covid test so far up my nose I almost hit the ceiling! I usually get tested at the facility I work for but didn’t make it that week so went to CityMD. They let us swab ourselves—we go in both nares and just have to make sure the swab is moist. I also obtain nare samples for Covid testing from the patients in my facility. When I went to CityMD another time (in New Jersey) and told the doctor all this, she let me swab myself (I didn’t ask). The doctor at this CityMD wasn’t interested and just shoved that thing up my nose. When I complained about it he said, “the farther we go up the more accurate the test “. Well that’s not true! The wetter you get the swab the more accurate the test. I know if I ever put the swab that far up one of my patient’s nose, I’d get punched!
Great place. Wonderful ladies at the front desk and wonderful staff in general. Went in with my dad for covid testing and was out in 30 mins. Very clean and organized. Nurse asked me if I had any questions before the testing, would definitely recommend to anyone with needs that this center can provide.
The staff and doctors are very caring and professionals. I have always been treated and diagnosed correctly. Very clean office. The wait is always very minimal.
Great staff they are friendly and the place is nice and clean, only issue is with one doctor. He was extremely rude and unwilling to answer questions we had. Id go back but if Dr. halfpenny helps me Id ask for another doctor.
Long wait, testing for COVID takes over 5 days.Staff is great, but their lab partner is horrible.Go to Northwell urgent clinics instead...
Fast and efficient service. The staff were competent, professional and friendly. I like that no appointment is needed. I took my child there for a covid test. The staff seem to like their job. Overall a very pleasant experience.
The attending physician and supervisor on site at the 1757 location the day I went was very unprofessional the rest of the staff excellent. Definitely a God complex. Provided treatment based on personal opinion re Covid related issues not a professional opinion on whats best for the patient. I too am a clinician.
I waited outside for 2 and half hours in the cold just for the “doctor” to read my PPD for my work physical. I don’t understand why there isn’t two lines: one line for the covid testing and another line for “everything else” the staff was rude when they came outside telling people to back up and only letting two people in at a time. To stand outside for 2 1/2 hours in the cold is completely unacceptable- and I will NEVER recommend anyone I love to come to your “urgent care” that isn’t so urgent after all.
Great place and friendly staff. The visit was pleasant but however, i have been waiting over two weeks for my COVID 19 test result! Every time i call, I am placed on hold and no one answers! I understand that it takes longer than usual to get the COVID results and i was expecting to wait about a week but TWO WEEKS and nothing?? Unacceptable.
Very nice Friendly clean place .very fast service they try best to get you out in no time..the provider and nurses are very polite friendly and gentle on you 🤎 I went few times and every time they treat my good.. good staff i highly recommended
One of the doctors here is so incredibly nasty and rude. The PA’s as well have no people skills. Told me I had a rash and I was confused if they were going to give me a prescription or not for it and the doctor said “did you not hear what I said? I’m giving you a prescription” in a VERY rude tone. The doctors and staff here make you feel less than.
We went in because my husband was in severe pain that worsened dramatically after a bike accident several days ago. We were in and out in less than 45 minutes and that included an X-ray. The doctor, nurse practitioner and staff were all efficient and pleasant. Highly recommend.
Let me start by stating the office is beautiful nice clean, and the office seems to run very efficient...I.e. little wait times. I received a thorough exam and prompt diagnosis.The poor review score is for the 3 phone calls requesting me to complete a survey! The first 2 times I didnt answer wasnt a clue I dont want to complete a survey. If youd like my feed back I will be happy to give it... I charge $75 for this service.
Took my husband there as he had a deep gash on his leg. They took us right in. Doreen was so professional, she took her time and explained every step of the way what she was doing. Doreen is very kind and compassionate. As well as the rest of the staff. Would definitely recommend this place to everyone.
Dr. Steven Zimmerman was insensitive during my vulnerable time there. He made me have a panic attack and spoke harshly to me. Every visit I have had there has been swell but now Im scared to go back. I left there still shaking from his actions.
They are unprofessional and completely unaware of their patients needs. I have been waiting 3 weeks for some test results that should have been a 3-7 day wait. It turns out they never did the test I requested several times because ONE, the doctor never requested the test I needed and TWO, they lost my blood sample....They never called me to notify me of this, so if it wasnt for me constantly trying to contact them I would have never heard back from them.
I went for Covid testing, before traveling. The staff was helpful, informative, polite. Not a long wait, Sunday afternoon. Office was very clean.
The front desk staff, doctor and nurses were all calm, kind, and concerned for my well being. This is my 4th visit. Each has always been positive. I applaud them.
Horrible place!!! The doctor and nurses laughed at the results of a private test their patient took. This was private news and private info, for us patients in the waiting room we did not need to hear her results nor did this young lady deserve to be embarrassed like that. I watched her hold her tears until she got to the parking lot. You all should be ashamed of yourself here!!! I would never recommend trusting them with confidentiality! Miss if you are reading this... I will happily be a witness if you decide to sue!
Went to this Urgent Care today to get my incredibly painful foot looked at....I was told they werent taking walk-ins...this was 330pm in the afternoon....they close at 8pm....what freaking urgent care place doesnt take walk-ins???? Such BS
The staff were extremely kind, professional and informative.
Amazing service, perfect clean office, experienced and helpful staff and knowledgeable doctors. I came in to there with pain and left knowing that I had just received the best care that could of been administered. Thank you very much to the staff!
The nurse and Dr. Daly we’re very professional and accommodating.However a new cleaning crew would need to be hired due to the uncleanliness of the waiting room and exam room. Underneath (on sides) of exam table, where there is no paper, was filthy.
My sister called told to come in then turned away wheh hours say opened. Begged them wouldnt see her . Paid 20$ to go there and then another 50 to another place dont come here. The women are nasty rude and doctors disgusting no hearts!
Professionalism and compassionate care are what separate this urgent care facility from the rest. The doctors and staff are fantastic and really do care about their patients. I highly recommend Stat Health,and Doctor Daly is a rare and refreshing find. I trust them completely and will recommend them to all of my friends and family for any urgent care they may need.
I brought my 19 month old son here with a rash and unfortunately it was a waste of 50 dollars. Brian bedside manner was nice. The Dr (female) was dry but unaware of anything. She just said it was a viral rash and offered an X-ray for no apparent reason. No meds were given. I ended up taking my son to emergency after there and he tested positive for strep. The dr at this location made zero sttempt to see what was wrong with him. Just offered an X-ray and she made it clear she was an ÉR doctor which had no relevance to my son. She stated that because I asked her what was the purpose of him having an X-ray if your not diagnosing him with anything. She said it’s offered to everyone. Definitely would not recommend this place. Waste of money. Need doctors who are going to take the time out to ask questions and actually diagnose the sick individual instead of trying to make money and just offer a chest X-ray. Very disappointed. Please if you care about your loved one DONT take them here. Signed Ms.MatosI received an email from stat health office for a follow up on my experience and I requested a refund for the 10 minutes I was there. Still no response. Please please save your money!!!
I have been seen by stat health a number of times and I have always received the best care from Doreen Lobato, PA. Its so nice that not only is she so knowledgeable and provides exceptional care, that she is also so personable. Not only does she remember me from visit to visit she remembers my family too. I have been so impressed with her service that I have brought my 3 children as well skipping the emergency room and pediatric urgent cares. I would highly recommend Stat Health urgent care in Bayshore because you will be sure to get the care that you need from Doreen.
Short wait time, gentle covid-19 testing/swabs, polite and knowledgeable staff. A+ City MD location. Would recommend anyone to go there if needed.
Went for Covid testing. Was told 5-7 days. Called 8th day, nothing now it’s 7-10 days. Called the 13th day... still nothing. Left callback messages 4 times, nothing back. Not to mention I’ve been incorrectly diagnosed here 2 times. Third time was not the charm
There are so many other urgent cares. Skip this one. They give misinformation and waste your time. The overweight doctor with white hairs ego is too big to even fit in the room. He is just nasty. Pray you dont get him if you decide to go. Go here if you feel like starting your day in tears
Very friendly, efficient and courteous medical professionals. The entire staff are amazing from start to finish... Very clean waiting rooms and exam rooms. I recommend this place to everyone...
Its a very well run office with the nicest personal qualities. We were so happy to get. Tested for the virus, keep up the. Good work.
I was not feeling well and coughing a lot and decided to go to Stat health in bay shore. I was seen PA Lobato. She was amazing and her diagnosis was on point. She prescribed all the right melds as I felt better within 48 hours ...I have recommended this facility to all my friends based on my visit!!!
I was very sick and I didn’t have to wait long, staff was very helpful and kind, went out of there way. Place was very clean and the staff had a very good system in place..
The WORST place ever!!! Had to wait more than 1 hour to be called in then had to wait about an hour in the room to be seen by someone
Big waste of time and money. Wait to see your real dr. I went here with sinus infection. Was offered only a steroid which I can not take. Went to another Dr this morning and I get an antibiotic with out even asking. Same symptoms as yesterday. I wasted 110 dollars is all I can say. Also asked if the could call my insurance company for a preauthorization and they said no they wont make the call. I had no problem paying the visit just wanted to be reimbursed . I wouldnt go back here if it were free !
After my husband had a simple office visit, I was sent a bill from Stat health for $150. I have called 3 times to resolve the issue and billing departmet is not cooperative and not willing to reduce this large charge. I do have insurance. Avoid them at all costs or bring a large wallet with you. Will not use them again.
Do not go here, they are unwilling to give me a piece of paper to say I was at their place 12/29/20 just for my Aflac policy....no need for a diagnosis or any private information. Im not asking for anything Im not entitied to....unbelievable!! Rude
Ive been here quite a few times and have had nothing but great experiences every time! Ive never waited long to see someone, the place is very clean, and the staff is fantastic! Ive seen PA Doreen Lobato-Frank and Dr. Daly and they are both extremely friendly and helpful!
Perfect urgent care to visit - they have knowledgeable healthcare providers and a very supportive staff! No other urgent care center even comes close!!
Very friendly staff. It was a quick visit! The doctor was very nice as well & the office was very clean. Will definitely return if needed
Phenomenal treatment and care. They had a friendly atmosphere, and there was very little wait time as always. 10/10 just for the Nemo fish tank they have.
The staff is great. I told them my issues, and they took care of me. Answer to all my questions. Thanks.
Responsive professional staff made the visit seamless and pleasant. Up to date technology was refreshing and speaks of competence.
I have been waiting on the phone line for 30 mins just to get my covid test results and nobody was answering me.
Very clean and organized. Doctors were very kind and informative! I would recommend this office to everyone!!
I had s great time. It was very quick. Everyone I spoke with was very polite and helpful. I would definitely return.
I found the staff friendly. Went for covid testing and they were very organized and made my experience a good one.
They close testing way too early which makes very difficult for people who can’t get there first thing in the morning. Very difficult, especially if you’re a parent.
Treated with care as if they were experiencing a medical issue too. Would definitely recommend.
Didnt even see a doctor. Got billed $275 after being told I would be charged $50. Then went to my regular doctor and had the same test run, and they actually gave me a result and helped me. This place is a huge waste of money :(
I sneezed, they cured. The end.
I love this City Md. Everyone is always friendly and curious. This is definitely my go to spot. Always very clean also
Did not enjoy waiting outside in the cold rain.....otherwise....great service. pretty quick once i was inside. excellent caring staff
Clean environment, courteous and friendly personnel, attention was fast , we were in and out in less than an hour ( with tests and all) .
I went here on a Saturday morning at 9:30 and because it was an issue with my insurance showing up wrong the girl at the front desk handed me a paper and told me to call them and give her a reference number when I told her that they were closed for regular hours for me and that I dont have their tax ID number she said there was nothing that she could do to help me and that I would need to get that workout or I could pay them whatever their fee is for self-pay and didnt tell me it dont go here its a waste of your time and they dont care to help I went down the block to dr. Yambo urgent Family Care and they called and got the information for me right away
Such kind nurses and doctors. I’ve had nothing but wonderful experiences here.
I have been calling to ask a question never answer or they put you on hold and never pick up very bad service. I would give it a zero if possible.
Had to stop by for the dreaded Covid test and everything was far better than expected. Would recommend them for all your needs.
No cost, free testing with current ID or Drivers License. Medicare is insurance and insurance is accepted.
When you get treated poorly just because you make a personal decision, I think its pretty sad, especially in a medical setting.
Amani is a wonderful receptionist she is super patient ! I had a wonderful experience with her
Never agAin will I bring my children there I think they got there degrees at 711 or something worst drs ever thats why it always empty in there please reconsider going there with your kids
Great service! Wifi available and great docking station. Doctor was awesome and pleasant. Thank you.
City MD did provide quality care staff was king and professional .
Great staff... was out within an hour. xray done broken finger referred me to great Othopaedic.
I have been here 3 times. The staff is efficient, nice and friendly.
Waited on a rapid test result and still waiting been 3 days, don’t think a competent person exist here
Great place. Clean installation. Fast service. Best in Long Island in urgent care. Thanks
Great office with friendly and efficient staff. MDs are knowledgeable and competent.
Everyone is very professional and helpful. Thank you for great service.
They are efficient and caring. I had a great experience, despite feeling ill.
States that they’re open till 8 o’clock They are wrong it’s 630 and they’re closed
It good I like the professionalism they all have during COVID
The staff is really nice and very professional. The consult went very fast . Highly recommend👍
Theres nothing stat about this place. You will wait in the waiting room for at least thirty minutes and then in a cold office for at least another thirty. They dont care about patients.
Great ppl, hard workers . The kiosk kinda sucks ..
Never a long wait, the office is spotless and the staff is courteous and professional.
Staff is super nice. Very quick. Clean and professional.
They are really nice and quick and they really know what they are talkin bout i was in and out withing 25 min
Very professional. Quick and clean. PAs here are very thorough.
Great place friendly staff went in for stitches and was out within a hour
Doctor Zimmerman! ArrogantNo patent care at all !
Very fast and easy to register, overall excellent service.
Awesome staff, thank you for your professionalism.
My Grandmother uses this Stat and is very pleased with the quality of her care.
Quick response time. No waiting for long periods. Thank you!
The personal was amazing and the place was very clean
The staff was very friendly and professional.
Clean environment with caring staff!! Highly recommend!
Efficient, friendly and professional staff.
First time there was very quick and easy
In and out in 30 min, staff was very friendly.
The staff was outstanding.
Closed for the day !!
Very attentive and informative
Very nice place, great professional
Excellent!!! Thanx do much!!!
The staff was fast and caring.
The doctor looks racist
Very friendly staff!!!
Never again.
It is incredible the degree of ineptitude you go to the emergency room and that you give yourself crimes for not opening the groin and the worst thing is that it is your right that they have an interpreter if they do not have one 👎🏻
The assistants are very nice and the doctor who attended me too, but reception is a bit cold and not very pleasant with the patient
They treat you like family I recommend. City MD
I love your attention thanks
Total reviews rating 4
134 Reviews for CityMD South Bay Shore Urgent Care - Long Island 2023:
Review №1
2022-04-13Everyone at your facility was exceptional!! The people at the front desk helped me to log into your system to get my information. And the doctor, who as absolutely caring, reassuring that all will be fine and so very helpful, to the gal who was with the doctor.You have wonderful caring, friendly, professional people on your staff. You do not find that everywhere. I have, and will, recommend City MD on Sunrise Highway, Bay Shore, NY to all that need any medical help.Barbara
Review №2
2021-12-30Just left CityMD at 7:25pm. Sign on the door says “We stop patient registration 30min prior to closing time.” They close at 9pm (another sign on the door). Somehow, security told us that they are not accepting any more patients. Hmm.
Review №3
2022-05-24This location in Bay Shore on the south side is the cleanest CityMd that I have visited. EVERY Staff member is always very helpful and very nice. Several years ago I actually had stitches on my hand and Doreen did a wonderful job even with all my screaming from pain and nerves. I was a big baby. The scar is hardly visible. I have been there several times and I have not one complaint about this location. Thank you EVERYONE
Review №4
2022-04-07Amazing staff. The doctor who treated me was kind and spent time talking with me about my medical history and proactive ways to stay healthy. The entire staff was very helpful.
Review №5
2022-05-13Horrible service ! I told everyone in there I needed iv fluids which I called and they toldMe they can do it ! I get there and the pa Rebecca Mohrs basically doesn’t even exam me but just starts basically telling me I lied and nobody told her we do iv I’m not sure if it’s because it’s almost time for them to go home but they rushed me out !Felt like nobody helped me and I’m very upset ! I worked in plenty of urgent cares and they give out Iv bags. I’m so upset .
Review №6
2022-06-29The doctor I saw was amazing. He was able to diagnose what was ailing me for months. My primary doctor was telling me it was stress and allergies. I definitely recommend Citi MD in Bayshore.
Review №7
2022-06-23They are not as friendly as the other locations across the street. Very stand offish and make you feel like your bothering them to do your job.
Review №8
2021-12-27I went to this CityMD for the first time considering that it has 4 stars reviews. The moment I walked in, the receptionist rudely told me if I had any text messages appointment(?) - and I had no idea what she was talking about since It was my first time coming in. I even tried to call in advance (for a walk-in urgent care) just to see if I need anything in advance, and it went straight to the voicemail. Anyway - she then adamantly said that I should not step further in and Im not allow to enter. She yells We will not be accepting anymore patients. You need to leave. I was so shocked. This all happened at the entrance, not even at the counter. I get that the place was busy, but as a first-time visitor, how was I suppose to know the rules or know what to do until I talk to the receptionist? I really think the receptionist needs to go back to training. Horrible experience. DO NOT GO TO THIS PLACE
Review №9
2021-10-30Went to City Md Urgent Care. The was a gentleman in the waiting room wearing his face mask below his nose. I asked the receptionists if I could wait outside because of this. I was told that I could not that I would lose my place. I waited briefly for them to ask the man to put his face covering up. BOTH receptionists did nothing so I went outside NOT wanting to make a scene and called the faculty. One of the receptionists answered. I, again, explained the situation. They did nothing. I returned and went up to the next. They DENIED anyone was not wearing their mask inappropriately although by this time they appeared very annoyed at my insistence. I was forced to point the man out which I did not want to do.. I went back and sat down and they both were whispering and laughing.. Please avoid this place if you can!!!!
Review №10
2021-08-24Where do I begin? My grandmother passed away and we (a group of 11) visited citymd for rapid COVID-19 testing on Sunday. We were scheduled to travel international today. We got to the airport only to realize that the date was not written on our results. Some members of my family received an email of the results, others did not. Some results were available on the portal. We were not allowed to fly since everyone in the group were not cleared. Someone is disabled and we have underage children flying with us. We missed our flight. We’re scheduled to travel tomorrow. Wasted an entire day that we will never get back. And we have to drive to the office to secure the correct results. Thank you citymd!