Delivery
Yes
Clearview Fireplace & Patio in Oswego
Categories
Location on the map
Oswego, Oswego County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 315-342-8635
Site: http://www.clearview-inc.com/
Site: http://www.clearview-inc.com/
Opening hours
- Monday:9AM–5:30PM
- Tuesday:9AM–5:30PM
- Wednesday:9AM–5:30PM
- Thursday:9AM–5:30PM
- Friday:9AM–5:30PM
- Saturday:9AM–4PM
- Sunday:Closed
Comments (42)
Service after the sale is Oustanding. Clearview Fireplace are true professionals. First and foremost they had[have] a Pilot Assembly 3 Way replacement part that is no longer manufactured by the company who sold me my fireplace. The price is amazing. The part warranty is 3 months. My first part arrived and was installed by an HVAC contractor. It lasted for only 1 week. I called in to report my problem. The customer service rep asked me to describe my problem. She said no worries. We will send out a new part by FedEx 2 day, with a return label to send back the defective part. Just as she promised the part arrived quickly. My HVAC contractor just installed the new part. It works! I will return the defective part by FedEx first thing in the morning.
We have a pellet stove we purchased 9 years ago from Clearview. Called for service, and within a few days they were at the house, diagnosing and repairing. In less than two hours have a stove that is running top notch again. Thank you Clearview
I ordered a replacement pane of glass from these folks on amazon for my quadrafire Castile pellet stove. It arrived shattered. I called them and they immediately sent me a replacement without making me wait through UPS’s “damaged package process” and I’ll have a new pane here tomorrow or the next day.Above and beyond customer service and I’ll be bookmarking these guys for any future purchases I need for my pellet stove even though they’re a few hours away from me.
They need to hire more service people. I have been waiting for 3 weeks for service on my fireplace and was just told it would be another week to 2 weeks before they can get to us. I am tired of having to get down on the floor to turn the fireplace on and off.
Found there number randomly on Amazon and called them. They helped trouble shoot the problem with my pellet stove and over nighted the parts so I could fix it myself. Great business , great people to talk to.
I would rate zero stars If possible. My teenage son was involved in an accident in front of this store and pulled in the driveway. The people in the store were extremely rude to him and made him have the vehicle towed from their driveway rather than let it remain there for the 2 hours it took for us to come get it. Would not shop here if it was the last pool/spa store in western New York! Shame on all of you!!!!
Very knowledgeable staff and installers. They were also very helpful with all my questions. I had a pellet stove installed and its been great.
I repair pellet Stoves and have been dealing with them for awhile now. They are fairly priced, extremely knowledgeable and helpful.
Very helpful and knowledgeable staff. You walk in get what you want and get out. Exactly what I want.
Great store, I go here for all my pool and hottub supplies. Convenient, Helpful and reasonably priced!
Good people to help keep your pool looking good. Good prices. And good selections of products, pools, and hot tubs.
Terrible service and attitude towards good paying customers.
Very well kept informative staff easy to locate .prices are higher than expected for his spas .
Great for outdoor items and patio a little pricey yet worth it.
Very helpful staff. Prices are about avg for chemicals.
Excellent service and reliability. top quality work.
Fast, friendly and helpful with all pool questions
Great place to go to get a fireplace very helpful
Great family business! Nice people!
Great products, but pricey
Fantastic service. Always willing to help.
Always a great place to go
Great customer service!
Great people to deal with
The one stop shop for all your Hearth and Pool needs.
Stock in short supply due to time of year
Frendly staff, and a modest selection
They actually return a call!
Comfortable place to shop
Always good service
Helpfulness and popcorn
Great place
Total reviews rating 4.2
42 Reviews for Clearview Fireplace & Patio 2023:
Review №1
2022-04-08We have had issues with our woodstove we bought there. We spent over $20,000 in their store. When my husband was in the store today to pick up a manual Pat said he would print for us, he gave my husband the middle finger when my husband told him he would have it ready today.
Review №2
2022-03-16I ordred a product a product on Amazon, had the best experience with this company they sent me a replacement and I was shocked how fast they replaced this item. I would definitely order from them again
Review №3
2022-07-04Usually everything I need. A little pricey but mostly better quality merchandise.
Review №4
2022-04-28Amazing place to go to for your pool and fireplace needs :) amazing company to work for as well :)
Review №5
2022-07-04Great people always very willing to help
Review №6
2022-06-23Nice variety of fireplaces, pool supplies & saunas.
Review №7
2021-10-05This is how I received my new uv lightbulb. Why would you mail a bulb in an envelope? It’s so frustrating, I have to print a label and now drop this off at fedex in order to get a refund.
Review №8
2020-12-08I had a problem with the fan on my gas stove. I hired Clearview to fix the issue in January 2020. After a month they figured out a way to replace/repair the fan. While they were here they told me my thermocouple needed changing. I said go ahead and replace it. After they left the pilot kept going out, so I have a fan that will work after I relight the pilot. I contacted them and they did come back and a day later same problem. The stove is 20 years old and I’ve never had to relight the pilot before they worked on it. Then COVID hit and they were not doing repairs. Now I start calling again in the fall of 2020 (still having issues with the pilot going out) and I’m on week 5 since I called and still haven’t had a technician to look at my stove.
Review №9
2018-12-24We were in a jam the Friday before Christmas. We needed an igniter for our pellet stove. I forget the person I was talking to but he was very pleasant on the phone, took my order and got it out that night. I received it the next day and I did not ask for overnight delivery. So very thankful. also, I received 2. I called a diff. store first and their priced was double for only one. Very impressed with Clearview, my new online store for the stove needs.
Review №10
2020-11-15I needed some parts for my hot tub and found them available thru Wal-Mart? Actually, from Clearview via Wal-Mart. I was a bit skeptical but placed the order. The parts arrived on time, well packaged and worked great; I could not be more pleased. Clearview included a nice note and return label had there been an issue, again, well done. Its the small things like this that demonstrate the true integrity of a company. I would not hesitate one second in doing business with them again. Thanks!