Closet Factory in Hicksville
Categories
Location on the map
Hicksville, Nassau County, New York, US
Site: https://www.closetfactory.com/lo...
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:10AM–4PM
- Sunday:Closed
The team at Closet Factory (Hicksville) were stellar! Joanie was always on the ball and so delightful to work with. Debbie at the office Fabian, and the rest of the install team we really professional through every step of the process. Thank you guys!! I will definitely recommend!
I went through Costco’s service with Closet Factory to get a custom closet installed in our main bedroom. Mark the designer came to the house to measure and get an assessment of my inventory and needs. He also showed me the different options available for the closet of which there are plenty. Fabian did a great job with the installation. It took 2 people a total of 2 hours to complete. They were careful in the area and protected my wood floors. They were on time as scheduled and took the time with me when done to make sure I was satisfied. There are 2 reasons I didn’t give 5 stars, 1) when I went to adjust the shelves the hardware was very hard to work with and I had to use pliers and a hammer and 2) it took 4 months to get the installation completed because they are so busy. Despite this I would still recommend them. Mark Riback was the designer and he was wonderful and I will be using him again for future projects in the house.
We had an amazing experience with Closet Factory from start to finish. Gabi spent time listening to our needs and then designed 5 different closets, each with their own individual design. The team kept us informed of the installation dates well ahead of time and when the installation team arrived, led by Rocky they were on time and extremely professional. The quality of the closets and installation is amazing with every detail thought out. The installers really took pride in their work and were very professional. We absolutely love our closets and the value far exceeded competitors we looked at. We would absolutely recommend Closet Factory and use them again.
An all around fantastic experience with Closet Factory. Sandra Wegman, our designer, is amazing at what she does. She spent a ton of time in my home going over our needs and wants and came up with a great design for our new walk-in closet in a challenging location (long and narrow, with a slightly slanted wall). Sandra was very thorough in going over all of our options and was always accessible to discuss design changes and scheduling. Our measure/installer Enrique was great as well. Friendly, efficient and great quality work. He really knew what he was doing! Jamie in the office was very helpful as well. Overall, we really enjoyed working with the Closet Factory crew and most importantly, we are thrilled with our new closet! The deal Closet Factory has with Costco members is great as well!
We initially received designs and quotes from two custom cabinet retailers. We were most impressed by the care and time Jessica at Closet Factory spent with us in designing a space that fulfilled our needs. She listened attentively, and suggested ideas not only for a new closet but a new way to set up the furniture in our bedroom to make it more attractive and efficient at the same time. She provided us with a clear explanation of the options available: drawers, shelves, baskets, hamper, and decor style including hardware options. Once she had designed both spaces, she amended designs as needed easily and efficiently. Before and during installation Jessica was always available to answer questions and concerns via email. Her response time was incredibly fast.Our hall closet redesign and our new bedroom closet construction were completed by Juan and Andy, who were without question the neatest and most efficient carpenters we have ever worked with. Their expertise was evident throughout and the installation was completed in two days without any problems.We are grateful to Jessica, Juan and Andy for their professionalism and expertise. We couldn’t be more pleased.
Excellent Job right from start to finish. Product looks great and installation was very professional
The designer I worked with (Mary) was so sweet, patient and easy to work with...she made recommendations but adjusted based on my needs and wants. Pricing was great and after signing, the rest of the experience was flawless. Great communication, came on time, and guys who installed were very nice. In just about 3 hours, all 4 of my upstairs closets were complete and I couldnt be happier.
Made an appointment for estimate for 5/27 at 9:30 am, received confirmation email of appointment. Arranged my schedule accordingly. By 9:45 no one was here so I called and Was told by receptionist that my appointment wasn’t in the designer’s calendar despite having gotten a confirmation email of same. Very unprofessional and not a good impression. Will be using a different company.
I had Closet Factory install our walk-in closet for our master bedroom and it was outstanding. This company is completely professional and I would love to use them in the future. Jennifer was extremely patient and thorough. She designed our dream closet and was so pleasant to work with. Radhames and Rudolfo did the installation and were unbelievable. Extremely clean and very accommodating. I would highly recommend them. Overall fantastic experience.
Closet factory designed my closet exactly to fit my needs and my space. They were really fast in installation and very cautious about begin in our home during a pandemic
Closet Factor was very easy to work and did a beautiful job. I am comparing their work and customer experience with California Closets, which was uniquely unpleasant.The Closet Factory designer Jennifer Barone came first to take very detailed measurements and discussed options (all while social distancing and being respectful of current times). She paid a lot of attention to our actual use needs during the design process and was very responsive to several asks to update the design.The installers were also super quick and efficient. They brought their own floor coverings and blankets to lay down on the floors from the front door and throughout their workspace to keep things pristine. After they completed their work, they vacuumed and cleaned up so that you couldnt tell they were there at all.Only one star removed for overall scheduling and contact with their offices. The administrative people were not very responsive over email and most plans had to be worked out over phone. Additionally, they where not great at calling ahead of time before the arrived on site.
From start to finish, Closet Factory was a pleasure to work with. I visited their showroom so I could see an actual wall bed - there are so many online, but who knows what youre getting! Their designer Joseph came to my home to measure, and was very professional and reassuring at the same time. Installation was at my convenience, and they arrived in the allotted time slot. Mats went down on every surface, and each piece was brought in very carefully so as not to damage anything. Im so incredibly with this process that as soon as my other room is available I will be calling on them to do the same thing there. Totally worth it!
Rhonda was a pleasure to deal with. Daryl and his crew installed by closets designed by Stephen. They came out awesome. I highly recommend this company to anyone looking to have their closets redone.
We are absolutely thrilled with our new wall closets. We live in an old building, closet space is limited and the rooms have random corners and inlets that are difficult to maneuver around with standard furniture options.Regarding the quick response to our first inquiry, to our in-home consult with our designer (the amazing Ruth Strachman), to the design that we created together, to the installation, we felt very confident in everyones ability and talent. We were also grateful to Ruth for offering us varying options in price (materials used, not enclosing the back, handles, etc) that kept us within our budget.Our only complaint is once you sign off on your design and commit financially to the project, your relationship with your designer is over and you have to deal with the production company (which was not as responsive/communicative in setting up the actual installation date). It would be nice to be able to have one point-person throughout the entire process, especially when the first person you encounter is more responsive than the second. Otherwise I would have easily given this whole experience 5 stars.You should plan on at least 6 weeks from design to installation because they are very busy. And regardless of some miscommunications with the production side, we couldnt be more pleased with the final product and recommend this company.
I recently had the pleasure of working with Gabi and The Closet factory to install a babys closet as well as a garage storage unit and I could not have been happier or more thrilled with the outcome of both projects. From the start of the projects , Gabi was able to outline a closet and storage unit within minutes, understanding exactly what I was looking for and making my vision a reality. I was incredibly impressed with her ability to create what I had wanted in such as short period of time while using her expertise to make it even better than I could have imagined. She gave me ideas that I had not thought of which only added to the incredible design of both spaces. As for the installation, the process was seamless from the quick turnaround time between my meeting with Gabi and the actual install which took only a few hours. I could not have been happier with Gabi and Closet Factory and I would recommend them to anyone who is looking for any type of closet/storage job. They exceeded my expectations. Gabi was a true pleasure to work with and I am looking forward to my master closet installation in 2 weeks and to work with the Closet Factory team again as well for future projects.
Closet Factory did an amazing, professional job! Debbie was always available, responded quickly to questions, as did our designer Randi. The installers worked quickly and cleanly. I highly recommend Closet Factory.
Everyone that we engaged from salesperson, customer service to installer were very professional and courteous. The closet cabinet is beautiful and solidly made. Doors, drawers, hinges are high quality. I highly recommend.
Closet Factory of Hicksville, NY successfully transformed a small, overcrowded den/guest bedroom in my apartment into a truly functional living space. Designer, Lynn B., patiently worked with me to translate my wish list into a beautiful new room, complete with custom wall and lower cabinets, corner desk and matching shelves while taking into consideration the amount of floor space necessary to retain a sleeper sofa in that room. The professional installation performed by Abdul and Mohammed was exactly as promised. Both gentlemen were skilled craftsmen who worked as a team to complete this detailed installation within two days. They were immaculate, bringing their own industrial vaccuum and left my apartment as clean as when they entered. The office staff was very pleasant to work and responsive to my calls. Due to building material supply shortages, the project was estimated to take three months from the order date. The scheduling staff was realistic when providing me with measurement and installation dates and they adhered to both dates as promised. I can honestly recommend Closet Factory to future customers without any hesitation.
My laundry room needed to be organized . Needed a place for laundry Detergence ,brooms mops and vacuums and a place to fold clothes. Lynn did a great job designing it with the little room I had. Fabian installed it and did a fabulous job. He was very knowledgeable and made sure I approved everything before he made cuts in material.
Had such a good experience getting my closet designed. I sat down with steven and we designed my closet unit exactly how i wanted. He was helpful and gave advice when asked. Super knowledgeable and guided me with the design process. They installed it 2 days, so quick! I have an entire wall unit now and its absolutely stunning. Very happy with the outcome!
Closet Factory did a great job from the first meeting with Joanie to figure out what I wanted through the measurement and installation. Eusi and Gordon, the installers, were on time did a great job and left the place spotless. I am very pleased with the work that was done and highly recommend Closet Factory.
We worked with Closet Factory to design a new walk in closet in our home. Monica came to our home and walked us through the process and helped design a closet that would not only meet our needs but be aesthetically pleasing. The Closet Factory worked with us time and time again to ensure prompt installation. When we ran into a few issues with our closet installation, Debi worked with us to ensure a prompt resolution and provided excellent customer service. Highly recommend this company for your custom closet needs.
Really enjoyed the full experience with CF. They sent out a great design consultant (Tom) who suggested different alternatives and possibilities and was patient with questions we had. The installation was pretty quick (3.5 hrs) for a 10 ft wide closet. Pricing was reasonable and the quality looks great!
As we worked with Steve, we realized that he has a great deal of experience and deep knowledge of spaces, materials/options and product. He was so quick to understand and relate to our concepts and offer options. He was always patient working through the designs and did not hesitate to let us know when we were trying to design something that would not come out well. We went through many iterations of the design and Steve would quickly incorporate the changes and share those with us, sometimes even in Realtime over Zoom.We were looking for someone who would be able to take our ideas and concepts and build them out! We looked at many companies and also some carpenters and finally decided to go with the Closet Factory, and we are so happy that we did. We had multiple spaces, a Built-in wall closet, an Office with two standing desks, a Coat closet and radiator covers (removable) with storage etc. Since the design of our spaces, especially the Office had some unique design requirements Steve went the extra mile to came personally (during COVID 19) for the remeasure to make sure that everyone on the team understood the design.Debbie and her team at the Closet Factory were always communicating regarding the installation process and dates. We had to switch install dates and they always worked it out. We also had the opportunity to visit the production facility to pick up one of the pieces we needed before the install and the gentleman there (I think Russ) was so helpful.Both the installers Rocky and Michael were professional, knowledgeable, always on time and friendly. During the installation they made adjustments, came prepared for everything and cleaned up after themselves. They cut and replaced the baseboard so exact that it looks like it was a part of the cabinetry they had just installed. Even when the walls were not straight, they figured out how to hide them!The whole experience, from the very first call to the finished installation, has been so wonderful! We have had some visitors and every single one of them has asked us who made these great looking pieces. The finished product speaks for itself. We are so happy that these spaces have been done so stylishly.We have already recommended Steve to some of our friends!! Thanks Steve and The Closet Factory (Team)!!
It was a pleasure dealing with Closet Factory!Gabby our designer, did a great job planning outOur closets and making the best use of our spaceOur installers Rocky and Michael did an excellent job from beginning to end. There was no need to tell them that the floors and everything in the house was new. They came with booties they covered the floors with drop cloths and left everything clean and spotless. I’ve already called them to come back for another closet. I highly recommend them , you won’t be disappointed!!
My wife and I hired Closet Factory to design our new laundry room, converted from a den in which we brought electrical, H/C water and drainage services into the space, painted and touched up everything before they showed up. I couldnt be more honest when I say this: never have I ever hired a company that when they were done with what they were hired do it left me with a feeling of love for new family members. Absolutely hands-down incredible work. Service was exceptional. Professionalism was outstanding. Great manners, they made sure all surfaces were clean 100% of the time (including when they left, it was like they were never there), honored every request we made no questions asked, the list of accolades goes on and on. The workers Rocky and Michael even took their shoes off to use the restroom without me even having to tell them. The best part is that its not just the workers, its the entire team. From Gabi and the design process to Russ in manufacturing to Debbi and the office staff. Everyone who worked on our laundry room is family to us, and when we expand the house in 5-10 years we would be incredibly foolish to not call Closet Factory to design our new walk-in. Thank you all for everything.
The designer was so helpful and resource. The installation team was easy to work with. They installed carefully and neatly and were friendly. They explained all and provided useful ideas as well.
When I moved into my new apartment one of the first things I did was contact Closet Factory so they could assess my closets and tell me how they could improve them.I was extremely fortunate to have Steve Sanders be my first point of contact. He was excited to take on the project - a total of four closets - all of which are now beautifully designed and extremely functional.The team at Closet Factory - Master Installer Juan, his assistant, Andy, and Christine, in the office, were on top of everything and kept me informed every step of the way.It was such a great experience and I wish I had more closets!
Designer Monika came to my home & helped design wall unit & buffet. She helped me pick out finishes, hardware & was very knowledgeable & helpful. Monika zoomed updates & followed through even after delivery. Everyone was professional & courteous. Delivery dates were as promised. Eucie & Gordon were excellent installers. They were neat & experienced. My furniture exceeded my expectations! Would definitely recommend Closet Factory in Hicksville.
Horrible experience. 6 months ago I purchased $9k closet systems that were installed incorrectly and damaged. Most shelves were chipped and the edge seams were uneven and rough, tie rack instead of belt rack was installed and top shelves of 2 closets were the wrong size so it couldn’t be used. I called and emailed for 3 months with no response. I posted a negative response and the same day a manager, Joseph, called. After almost 4 months I got an appointment where the installer didn’t have a closet rod and hacked the top shelf in 2 closets and glued it unevenly back in place. Really? Looks awful and is unusable. The technician then didn’t have time to inspect the damaged shelves. Really??. I called Joseph to discuss a credit as I’m done with this company. He couldn’t be bothered to call back.Something that I expected to be fun and exciting was a nightmare. The company is clearly a factory and only cares about getting their money in advance. They take no pride in their service or product.
This was one of the best experiences we have had with contractors. Mary came and measured the area and made viable suggestions for our work bench and types of closets we would need for our various appliances. The appointment for the measurements was made and the men who came to measure were timely and thorough . When the installers came, they too were timely and very professional. The cabinet are beautiful and we are very pleased with the entire process. The fact that the cabinet are made in the USA is a plus. We will and have recommended Closet Factory to our family and friends.
I would highly recommend The Closet Factory. They built a wall bed with side bookshelves for me and I am beyond pleased. Gabi is a terrific professional who is extremely committed to making her customers happy. I am a very detail oriented and particular person and Gabi answered my numerous questions quickly and thoroughly. She always went the extra mile in providing me with information and additional options. Gabi was also in touch with me every step along the way, including checking in by cell phone on the day of installation and visiting the site at the conclusion of the job.The installation process was equally outstanding. Shameer and Daryl were wonderful installers who worked tirelessly and couldn’t do enough to please me. They were attentive to detail, extremely neat and took the time to explain the workings of the wall bed even after a long day of installing the unit.In addition, and just as importantly, Gabi and her team excelled in post installation service. There were a few issues that needed to be corrected and Gabi saw to it that they were addressed immediately.I have had a great experience with Gabi and The Closet Factory. They built a beautiful cabinet which has helped to transform our den. It is my pleasure to give them high marks for their outstanding work.
This was my first time doing any sort of custom closet project, and it was such an easy, streamlined experience. And I’m so happy with the result! I already had large built in closets in baby’s nursery, but needed shelves, drawers and cubbies to store her clothes, toys, books, gear, etc. Naina worked with me to design the perfect closet, and now it’s set up so well for our needs (and can evolve as my daughter gets older). It’s an investment in my sanity - living in a Brooklyn apartment, working from home, with a growing family, we need to stay organized or things feel chaotic. Now when I open the closet door everything is in its place. Installation was quick and easy and on time. Will definitely use again for future projects!
We had a great experience with Closet Factory for the 2nd time. They first build my walk-in closet and now a media unit for my basement. Their prices were fair, as I shopped around. And the quality of work is great. It was a pleasure to work with Mary, my designer. The crew that came into install were polite, efficient, and professional.
We have used several closet speciality companies in the past, but our recent experience with Closet Factory was the best yet. The designer, Randi Lloyd, was responsive and offered excellent design suggestions while also making sure to listen to our needs and style choices. The pricing was good, and the communication about installation was superb (which made a huge difference given that the original install dates were during COVID and our building would not permit work). Finally, the installers were professional and did a great job including cleaning up after their work. Would certainly use again for future closet or millwork needs.
We had our initial consultation with Katherine who was very accommodating and professional. She was kind enough to give us several options on both closets we were designing. Debby called us to set the install appointment and surprised us with a day that was earlier than expected. Christine was kind enough to follow up to see if we were pleased with the installation process and we definitely were! The install was clean and completed in a few hours. Great experience. Love our closets. Thank you to the entire team.
We recently had 6 large closets designed and installed by Closet Factory, and I cant say enough about how pleased we are with everything. The company stands behind their products - there were a couple of panels we were unhappy with which were replaced next day, no questions. The end result is beautiful closet systems in all the rooms and I couldn’t be happier.Joseph did a great job of designing the closets for every room, listening to us and coming up with ideas to fit our needs. Debbi kept us updated throughout the delays due to the pandemic, and is just a sweetheart!!Eusi and Gordon did a wonderful job with the installation and, considering the scope of the job, everything was as neat as could be. Cleanup was not excessive, mainly cleaning the units because I wanted to do it my way. There was minimal vacuuming.So, in every way a positive experience. Im happy to write this review and highly recommend them.
My experience with closet factory was fantastic! From the time Gabi came and designed a closet until Rocky and Michael installed it was less than a week!! They were all fast, clean and professional, with all COVID protocols taken. The installation took under 2 hours . I couldn’t be happier with the result. My closet now has twice as much space. Thanks!!
We had an outstanding experience working with Monika H as well as the staff at The Closet Factory -Hicksville. Monika designed two great master bedroom closets and oversaw the project. Monika is knowledgeable, easy to work with and promptly returned our numerous calls. The office staff of Debbie and Laureen were accessible and efficient. They were very helpful and a pleasure to deal with. The installers, Eusi and Gordon were talented and did excellent work. We highly recommend Monika, The Closet Factory and would gladly use them in the future.,,
We cant say enough about our soup to nuts wonderful experience with Closet Factory. It starts with Steven Sanders our designer, he is extremely creative and took the time to assess our needs. He was also incredibly patient as we worked together to finalize the plans (we kept changing our minds and he never batted an eye)! Debbie and Jamie were helpful and extremely pleasant each time we called the office or needed something along the way. Our installers, Rocky and Tulsi, were awesome as well. They were beyond friendly, just like Steven, and very skilled. They did a top notch job and the closets look beautiful. They also cleaned up when they completed the installation and it was like nobody was even there. We also decided after the install that we wanted more shelves. Steven personally delivered them. You cant get better customer service than that!!! In the end the closets are better than we imagined and the whole experience was excellent. I keep making everyone who comes over look at our closets! We would recommend Closet Factory to anyone!!!
From the designer, Mark, to the skilled and friendly office staff, Debbie and Lauren, to the installers, my experiences with Closet Factory have been outstanding. The workmanship couldnt be better and their customer service is outstanding. This is my second full-home treatment and I couldnt be more pleased with the company. I highly recommend them.
I LOVE my new closet. I live in a small studio apartment and needed to utilize every space that I had - my closet is not a perfect rectangle and the designer found the perfect use for that space. The only reason I did not give 5 stars - was that there was a mess up with my original installation and measurements. They fixed it the next day and were very attentive to making sure I received the closet I wanted. I would just suggest to get an updated design with measurements before the final installation and check that it makes sense.Great Service. Worked well with the my space.
My wife and I researched many places for closet options, and in the end we chose Closest Factory.Here’s why: We worked with Joseph, who was very patient and accommodating with all of our ideas and Manhattan apartment space limitations. We went through several designs effortlessly within our budget. It was a personalized experience, and while the others did offer something similar and rather indifferent experience, Joseph cared about our project as much as we did. Debbi soon took the baton to ensure the process was coordinated to completion. Both were responsive to questions immediately by call and even faster by email.Step One: The first part of the process went smoothly. They come in and measure your space to confirm that you did the initial measurements correctly. They ensured that it was a perfect fit, as it should be.Step Two: Eusi And Gordon came to install our closet. Both were great, taking great care of the limited space, focus and attention to detail, and keeping the space exactly how they arrived, except leaving behind an awesome closet.All of this occurred during COVID (May 2020-July 2020), coordination with my building management and their policies, to get the job done. Great job, and we will be back.
Called closet factory after a competing company told me my job was too small to get a date, but still wanted to take my money.Because of Covid, I chose to do my own measurements and then do a virtual with my designer. I lucked out! I was assigned to Joseph, who is one of the design instructors with the company. He immediately got what I wanted to do. I have a small reach in closet, I wanted to put shelves into, And I have a bigger reach in, I wanted to put drawers and shelves and the hanging rods.I was so impressed that joseph designed it right then with me on the zoom. He was able to give my the price right then, he also helped me with my budget, making suggestions.I was able to get a date within the Same month, they came out to check my measurements and it was just installed today! Everything was so professional and the guys took care to wear masks, clean up, and even ask me if I wanted to keep the molding they removed.So, in comparison with the other company, closet factory was less money and so much better! The other company designed the bigger closet not really to my needs, no drawers, fewer shelves. And the smaller reach in didn’t have as many shelves.I’m so pleased and I’m already planning my next project!!! I really felt like Debbi and Joseph were so up front with me and listened to what I needed for my space!Thank you so much!!!
Absolutely Love it!! Such a breeze from designing it with Gabi (who helped me pick the perfect finish) to installation by Daryl who was so helpful , neat and did a perfect job. I highly recommend The Closet Factory for all your needs!
Closet Factory did an amazing job on our closets. We got exactly what we wanted at a reasonable price compared to other closet systems including those that you have to design yourself. They worked well towards our schedule and made sure everything was exactly as we wanted when it was installed. Highly recommend them.
I am very impressed with every aspect of the Closet Factory: customer service, installation, price and product quality. I am renovating a property in Manhattan. It is a complicated process, and I was not the ideal customer. But at every turn the Closet Factory folks were professional and accommodating and their pricing is more than fair. Highly recommended.
I had the most amazing experience at Closet Factory! It was a pleasure woking with my designer, Gabi, who exuded nothing short of a professional and knowledgable demeanor from our first visit! She designed a murphy wall bed unit for our guest room... and then we decided to also have her design a closet system in our bedroom which was in dire need of being reorganized!The installers were polite , efficient and the clean up was perfect. I now have a place for our clothes, shoes, bags, baskets and tops/shorts!Gabis attention to detail was extraordinary ; and I SO encourage you to call her if you have any project requiring organization in your home.
I can highly recommend Closet Factory. They did an amazing job on my walk-in-closet from planning to execution. Gabi was my point person. She was professional, creative, patient and instrumental in the planning of my closet. The installation went perfectly. I am very happy with my closet.
My husband and I just purchased an apartment. We needed to update the closets and shopped around at all the usual places. (Ikea, Container Store) Nothing came close to what we needed and the quality was disappointing. We wanted something that was going to look beautiful, and last. We decided to go with the Closet Factory because everything is custom made. This was a key point because they design a closet to fit your space. We went to their Hicksville location. Mark was super helpful, and made it fun to design our closets. They were able to install both closets in one day. The gentlemen that did the install were efficient and did an amazing job!!! We are extremely satisfied with the service from beginning to end. I would totally recommend this for anyone looking for a quality product!
Thank you Jennifer Barone for helping us get organized by designing a beautiful closet for us! Workers were polite, courteous and neat. We love it. We are so glad to have made the right decision to have the Closet Factory complete this project. Thank You!!!!!
I am so excited to have the opportunity to share my experience with Shameen and Daryl my closet installers. They were very professional and did an amazing job with the installation. And the clean and removal of the rubbish was amazing.
Closet Factory did a great job designing, installing and following up. The installers were neat, fast and courteous. Our designer totally understood our needs and designed a perfect solution for both a small hall closet and a large laundry room. I recommend them highly.
Choosing Closet Factory is the best decision Ive made for my renovation project! Everyone is so professional, kind, and deliver the best product and services ever!
Design and details very professional. Timely turn around . Installation very effecient and meticulously done highly recommend them to family and friends. love love new book shelves and desk
I was referred to the closet factory from a mutual clients ,we are a full-service contracting and build company and I needed a special color and configuration for one of my clients.I dealt with Joseph Pasquino one of their designers he was quick to provide me with the information that I needed and was prompt in getting out to measure and quote the job. The unit came in as expected on time, and without a hitch The installers did a great job. Everyone is happy. Will definitely use them again.
I had the best experience with Closet Factory. The designed did a terrific job. The installer finished a top notch quality installation, and they even clean and vacuum the room. There was one piece that need to be replaced and Closet Factory arranged for that to happen in no time. I do not have words to express how satisfied I am with the experience
I highly recommend Closet Factory!!In the past, with few exceptions, I have not had the best of luck when choosing companies to remodel my home. Closet Factory is one of those exceptions. I renovated a master bedroom closet along with a pantry and from start to finish I had nothing but a positive experience. Everyone I encountered wanted to ensure I was a satisfied customer.Lynn Bloecker: Designer. Easy to work with. She was friendly, professional, attentive, prepared, knowledgeable, and punctual. The designers don’t know what you want or like. Be prepared for your appointment so they can implement your vision. Lynn and I took a long time going over ideas and how to implement them in the space available. She was very patient with me.Debbi Bray: Coordinated installation dates. Another nice and professional employee. The installation of my project had to be put on hold due to COVID19. Debbi maintained contact to keep me informed of when work would start and put me on the schedule as soon as the mandate was lifted.Azeem and Abe installed the MBR closet and pantry. Both were incredibly nice, skilled, professional, and very “respectful of my home”. I never saw so many drop cloths. I appreciated the fact that I didn’t have to ask them to do this. Everything, from their materials to their tools, were placed on the drop cloths. They even used a drop cloth when outside making cuts to their material. There was no damage to my home, no short cuts taken, impeccable workmanship, essentially no red flags. The units were cleaned after it was installed and the area vacuumed to ensure they didn’t leave a mess.The MBR closet and pantry came out exactly as I had envisioned. Efficient and beautiful. I could not have been more satisfied with both projects.I absolutely love the end result!!
Its been a month since we had 4 closets redesigned by the Closet Factory.I can honestly say I am as happy today as I was when they were first completed. The design for each closet was tailored to our needs and our designer Linda nailed it! I highly recommend this company for their professionalism, service and the fact that they follow up to be sure youre happy. They get an A+ from us!
Fast, easy, professional and safe. Lynn was a pleasure to work with and stayed within my budget. Juan and Andy installed and were safe, professional and fast! The whole staff made sure everything was coordinated and they fit me in early due to my scheduling. Highly recommend this company!
Amazing!!! We did a huge renovation and my favorite part is the beautiful closet that Steve Sanders helped us to design. When we went in for our consultation, we didnt have any idea about what we wanted or what was possible. Steve walked us through the process, step by step. His suggestions and design were beyond amazing!!! Steve helped us to use every bit of space to create a masterpiece. My favorite part of the closet is the vanity and the vanity lighting that Steve designed. I didnt even realize how adding a vanity would change our closet into a full service dressing room. I cant say enough about the pull down racks for the top level clothing racks. If you ever need to redesign your closet, you have to work with Steve Sanders. It will be the best decision that you make in your renovation!!!
Closet Factory did an awesome job on my custom closet. Sandra designed and was so pleasant, We sat for hours and discuss the design and price, The workers arrived early and finished in just four hours, Sandra showed up to checked the job and meet with me the next day to assure i was happy, I am very pleased with my custom closet. AWESOME JOB, Thank you. Pictures to follow
Joseph did a terrific job designing and installing our closet space. He turned our sliding doors closet into a beautiful, contemporary, stylish, beyond-functional and well-maximized storage system - with open shelves, closed drawers, multiple hanging and storage areas and more. We were very pleased with the entire project- from start to finish. Joseph and his installation team were friendly, knowledgeable and professional. I highly recommend him.
Steven designed a fantastic Walk-In closet for us. Steven met with us in our home and left a really good impression on both my wife and I. He is a pleasure to work with, asks questions and makes suggestions to make sure you get the closet of your dreams. He took control of the design and install. Steven stayed in touch during the entire process. The installers were professional and did a great job. We plan on using him again.
Steven Sanders is our designer, he was very friendly & professional.He took my vision and made it 10x better. He gave us a few options to maximized our spaces. He was very hands on & was there whenever I had any questions. The process was exciting but the results is so much more. My closet is a unique attic space with sloped ceilings and 5 big cutouts. Steven designs pulled the whole room together. There is no wasted space. I absolutely love my closet! Its truly my dream closet. Thanks again Steven for making my visions come to life.
My husband and I moved into a new apartment and needed to redesign our closets. We consulted with a number of closet companies until we finally decided on the Closet Factory. Gabi, our designer, was professional and talented. She was understanding of our needs and very accessible. We are extremely pleased with the Closet Factory product and the service we received.
From the planning to the install Closet Factory deserves 5+ stars!!Mark Riback created closet solutions that doubled our storage in a NYC apt. He utilized every possible space to maximize our space.Installers Azeem and Reggie were fast and immaculate and showed up when they said and were finished with the job in the time they estimated.This is my third closet factory experience and I would use you again and again.Thanks for making this project so easy and fun!!
This is my second time using the closet factory and I am very pleased with there work. Both closets had a wall slanting down which made it difficult to figure out how to make the closet work. They came drew up a design to the specifications and needs that we liked and it came out great both time.
I couldn’t be more pleased with the service, from sitting down with Lynn the designer to the team that did the installation . I would highly recommend the Closet Factory for all of your needs. Whether looking for a new closet or a custom made piece of furniture make the call and you won’t be sorry. By the way loving my new curios and TV stand!
Worth every penny. We live in small 2 br apt they made use of our space. I relied on Mark our salesperson for advice. His expertise made a huge difference. Installers worked very hard and did awesome job. Thanks for wonderful experience!!!
Closet factory did an amazing job on our master bedroom closte as well as garage. They were extremely helpful and professional from the design stage all the way through installation. Everything was completed to plan and as promised.
I couldnt be happier with the quality of my new closet and pantry . Christines Customer service was excellent . Joseph was the perfect designer for my needs .The installer we professional .. no chit chat, no music, just work I loved it .I have recommended colset factory to my family and friends . Thank you again for improving the look of my homeOne Happy Coustmer
From start to finish it was just simply the best! He was always there to answer my questions and really listened to what I wanted , then created it! The office staff anytime I went in to see mark or call on the phone where always happy to greet me . When ever I called with a question, they always either answer it or got back to me right away. I look forward to our next project.
PERFECT-O. Janelle amazing design. I have my sneaker closet. Shimi and Darryl the best and professional installers I have ever met. Im going to use the company again for my pantry. Reasonable price. If your not using closet Factory Your Stupid!!!
When I tell you, The Closet Factory in Hicksville Long Island is Ahmazing, I mean every letter, syllable and everything in between! The group that I worked with in creating my custom design included the designer Mark Riback who came to my home to put the design in motion. I’m finicky but Mark was patient and listened to every detail. In fact his suggestions made the final design outstanding! The installers Azeem and Abe, came in and installed to perfection! They also cleaned up any residual dust!Finally, the office team, Debbie and Jessica followed up with phone calls and communicated with me every step of the way.The whole team exudes professionalism which should be viewed as attributes that are very hard to find these days.Thanks again to all.
Joseph Pasquino was contracted to address a myriad of closet needs for a my client who had recently purchased her home.He listened to the clients requests, thoroughly addressed all of her questions and concerns, provided immediate ideas with what would and would not work, offered alternative insights and post-meeting, was prompt to provide the client with drawings for each closet.Additionally, he walked the client through material and finishes best suited for her needs that were complimentary to the specified function of each closet, the architecture of the home and overall design aesthetic.Joseph was on site the day of installation to ensure that all would go well and address any possible issues, of which there was none.His professionalism and collaborative nature resulted in a flawless project and most importantly, a happy client.Well done, Joseph!
This outfit is just . . . the best! Mark Riback, our designer/sales-consultant, was knowledgeable, and patient. He was an integral part of the process from the first sit down to the day of installation. He designed an office that fit our needs, and our budget. I am VERY fussy, and into the small details, and Mark recognized that, and made certain all of my [special] requests were incorporated into the final design.The [final measure] guy, and the installation crew, we extremely competent. They worked, neat, clean and fast – and also attended to all of my [site specific] special-requests.I come from a design and furniture background, and I was VERY impressed by the quality and attention to detail of the finished product. They have manufacturing standards – that actually SURPASSED my own [very high] standards! That was a very pleasant surprise.They were about 10% lower in cost than California closet, but I did NOT give them the job because of their price. I gave it to them because I perceived, from our initial meetings with Mark Riback, that they truly place customer satisfaction – above all else! As an example, the day following our installation, Lauren [in customer service @ their showroom office] called me to ask if I was happy with the installation, and the finished product. And, I could tell – that she/they were sincerely interested in my opinions, and level of customer satisfaction. I though that was a VERY classy [thing] for them to do, post sale!I have had custom built-ins made before, by a local “Formica shop” - but NEVER with this high quality an outcome, nor . . . this level of attention to the small details. I would definitely recommend Closet Factory to my family and friends, and . . . to you, for your project.Mark J. / Bayside, NYUPDATE: June 13th, 2019I strongly believe that the [true] mark of an outstand product/service provider is how they treat the customer - post sale, AFTER they have your money. With that in mind, I contacted The Closet Factory, Long Island, with a service request, about 9 months post installation. I am VERY HAPPY to report, they responded to my request PROMPTLY, and made the necessary repair with their [usual] degree of professionalism and [expertise! I am a very happy-camper, and will continue to recommend them to family and friends!Mark J. / Bayside, NY
The whole process from the estimate to the schedule and than the install was great!! No delays Actually installed the walk in closet before schedule date which was great. The walk in closet looks great the installers came installed the walk in closet and left no mess and all selves were cleaned. GREAT JOB!!!!
Smooth and seamless experience from beginning to end. Lori and Nancy designed two closets that totally meet our needs. Installation went off without a hitch. Would recommend and use their services again without hesitation.
Joanie Cole is a sharpness, compliance, accuracy and good work is to be congratulated.
We were very satisfied with the work done by your installers. The 2 men were done quicker than I thought and cleaned up everything. Thank you
Stay away... had my entire basement rebuilt, looked absolutely beautiful, had closet factory come in and add shelving to an already newly finished closet. They came in and completely distoyed what was done left holes in the wall, ripped out base board and then pieced together scraps with caulk all over everything. Came back to do right by me, and looks just as bad. Caulk all over everything, the base board doesn’t match... run away you have been warned....
Im sorry to say they are not very professional. I asked for an appt which they gave a month later. They postponed twice on me stating designer was sick. Then they didnt show up to the last one. Lost my business for my new construction with 4 big closets.
Horrible customer service. Had put in an order two weeks ago and was pre charged the full price. For two weeks of me calling in (not closet factory following up) to try to schedule an installation time, I have been given the same response She will get back to you. Very disappointing and unacceptable level of customer service.
Fabian was very good! On time and very responsive. Good quality cabinets installed very well. Great work!
Wonderful ideas and a pleasure to deal with. We are very happy with our his and hers closets. They added so much functionality to our kitchen pantry.
I am always pleased with Closet Factory. I am an interior designer and I use Closet Factory for my clients all the time. They are professional and do a great job.
Extremely satisfied with The Closet Factory... highly recommended due to their professionalism, knowledge and professionalism.
Closet Factory did a great job! They were accommodating to our schedule and was able to design the closets exactly the way we wanted!
It was all wonderful. From the design stage to the install, and all communication in between. Very happy with our wall bed!
Installers were very pleasant and professional. Also very neat. Closets appear well constructed. Would definitely recommend. Appreciate follow up call
Worst , Closet Company Ever Lol , i Use To Work For Them . The Boss Is a Scum Only Cares About Money , The Employees are Jokes , When They Install They Dont Really Care , They Have These Waz CraYons To Hide Away The Scratches On The Material . The Material Is Cheap Not Real Wood Or Anything Good In General . They Always Mess Up On The Size Of The Pieces They Dont Measure Right , The Designers Are The Worst Part i Believe They Act Like They Know What There Doing , I Think All The Boss Ken Did Was Look For People With a Tape Measure 😂 Plus If They Mess Up On The Pieces Size Guess What You Have To Wait About a Month Till They Come Back , Oh & The Manager Thats There Hes a Complete Idiot , Always Drinking If You Hang Out With Him Everyday Hell Keep you There . Doesnt Know How To Run a Bussiness . Clown Company , Get Closets By Design Or Somethin Better . What you pay for the materials is 25% of what your total is .
Do NOT use this company. Very unprofessional: measurement were incorrect, changed their story on appointment times, had wrong address,arrived 2 hours after arrival window. Had to return to complete job
Best ever! Quality of work, promptness, cleanliness. Rocky and Tulsi were so professional. Quality of work is excellent!
Great company. Was very satisfied with all aspects from design to installation. I was so please I ended working here as a designer. Great opportunity!!!
Wonderful service, quick communication and friendly employees! Very happy with how everything came out, so perfect for my tiny studio apartment!
We had a great experience with this project and would totally recommend this company and Steve in particular.
I was very impressed this time around with one of their employees named Debbie. She was very helpful and really accommodated us. I would recommend me them because of her.
Great plans, excellent installation, good looking closetsI am quite pleased
Great design, great service, highly recommend!! Thanks Mark, Rocky and Michael!!!
Wonderful design experience and great install! Thank you!
Great place for closets, entertainment centers, and wallbeds. I had a wonderful experience.
Thank you for your help . You are great. Thank you
Very good
Excellent work, we are very pleased with their service !!!
Beautiful end result!
Kristin was a pleasure to work with. She designed both my closet and my daughters. After raving about her my mom hired her to work on our small laundry room that had a few design obstacles. I have referred her to everyone i know!!
Total reviews rating 4.7
117 Reviews for Closet Factory 2023:
Review №1
2022-05-11Fantastic experience - right from the first interaction, through to design, measurements and finally the installation. Super elated by the material and finishing as well. And the entire project was very reasonably priced and installed within a decent time frame as well - considering the supply chain situation!Communication regarding the next steps was also on point and timely.Closet Factory demonstrated all the qualities of being leaders in their area - highly recommend!
Review №2
2022-01-04Gabi really took the time to understand our needs for our office. She incorporated everything that we asked, and now that it is in, it is working beautifully! Smooth and very functional. The installation process went well. Juan was efficient and able to trouble shoot as necessary. Would definitely recommend Gabi and The Closet Factory!!
Review №3
2022-07-05Our home looks great , thanks to designer Steve and installer Rocky & his team. We have used Closet Factory for a lot of work and everything came out to our satisfaction . They are very detailed, clean and professional. All our guests & visitors are very impress as we are with the final results. Thanks and looking forward to work with the Closet Factory for any future project.
Review №4
2022-07-01Joanie and her entire team is the best! With year of experiences in the industry, Joanie’s creative designing for our closet space, attention to details, quick responses on any questions we have, and willing to spend as much time as needed to fine tone the designs truly stand out! Joanie and the team follow up with us along every step to make sure the the process is smooth. We’re very happy with our new closets! Highly recommend Joanie and Closet Factory!
Review №5
2021-11-09Working with the team at Closet Factory was a pure delight. Starting with Joseph who handled design; his plans were perfect from the start. I did not have to make any revisions. Rocky and Michael handled the install and they were very professional and polite! They arrived on time and completed the install without any problems. I would definitely recommend them for custom closets!
Review №6
2022-06-22I hired closet factory in Hicksville based on their positive reviews here and have absolutely nothing positive to say about the entire experience. The worst part was the designer changed the design of a cabinet without discussing it with me. After installation he told me not to worry that they would fix it. After an entire month of no response to any of my emails or phone calls, I disputed the balance charged at installation because I felt I should not have been charged until they fixed their mistakes which they said they would do. Debbi Bray sent my credit card company a letter claiming that they had done everything to my specifications and I was simply unhappy with the final result and “demanded” (her word) that they return to change the cabinet at their expense. To support her claim, she sent a copy of the design document, but it had been altered to reflect what was installed, not what was initially designed. But she claimed it was the original. I was able to prove that the document she submitted was edited months after the original documents were signed off on. She also sent an email that I had sent her but it had been edited to better support her claims. Instead of returning to make the changes they said they would, get a positive review for admitting their mistakes and making the effort to correct them, why they chose instead to falsify documents to make it appear I was the one in the wrong is beyond me. I’m willing to share the documents with anyone who would like to see them. I won the dispute with my credit card company and based on what they did this is not a reputable company.
Review №7
2022-06-22I got custom built-ins installed in my living room, shelves and cabinets. I had a great experience starting with Kelly, my design consultant. She was very patient with all my questions and requests and helped me design exactly what I was picturing. The installation went very smooth as well and the installers worked fast and efficiently.
Review №8
2021-11-27We worked with Joanie who was absolutely amazing. She was super attentive and provided us with exactly what we were looking for. We redesigned all the closets in our NY apt (they are not large to begin with). After it was all said and done we ended up with so much more room! We also built a custom closet in our nursery and a custom cabinet in the living room to house all our plants. Everything was beyond what we imagined. We would absolutely use them again and recommend them to all our friends and family!Thank you sooo much, Closet Factory & Joanie!!!
Review №9
2021-10-20Designer and installer were both excellent I’m really happy with the way the closet came out planning on doing more closets with them in the future check out my photos I painted the walls behind the unit a dark color and I’m so happy with my decision.
Review №10
2021-11-18I am very pleased with my experience with Closet Factory. Mark took the time to understand what I wanted and designed closets that truly met my expectations and above. Rocky and Michael installed my closets and they were absolutely amazing. The level of professionalism, knowledge and work they performed was terrific. I would highly recommend the Closet Factory and the team that was assigned to my job!