Clutter Self-Storage in Long Island City
Categories
Location on the map
Long Island City, Queens County, New York, US
Accessibility
Site: https://www.clutter.com/self-sto...
Related: best movers nyc
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:9AM–7PM
Clutter Self-Storage in other cities:
Absolutely horrible moving and storage experience. Initial movers were slow and unable to complete a small job (2 bedrooms) in under 8 hours, so I had to pay a penalty to my building for overstaying my lease. Then when the furniture was moved out of storage, the movers complained about how disorganized it was. On top of that about half of the items were badly damaged. Claims only gave me ~$100 for well over $5000 worth of damage. Never again and Ill make sure no one uses this service.
Staff treated me very well. Used this facility for years—back when it was Storage Fox as well—and havent had any major issues. Unfortunately the facility is no longer 24 hours which is why I no longer use it.The elevators are a bit wonky; the one on the right hand side doesnt always go down to floor 1 unless you go up first, and the other elevator has an exceptionally long delay before closing the doors unless you hit the close doors button. The ramp to the parking lot is also rather steep, so careful with your trucks! Watched one get stuck the other day when the bottom of their rear got trapped at the base of the ramp.Overall a clean facility with a friendly staff. I was there for multiple hours over three days recently when cleaning out items and saw them mopping the elevators etc. multiple times a day.
I bring my dog to the facility and there is a guy who watched me the whole time and followed me out of the facility. When I came out of the facility, he point his finger at me and raised his voice at me and saying dog is not allowed. I told him the dog is a TSA, which means service dog and I will bring the certificate next time. What else do you want me to do? Do I need to leave my dog outside of the street? Why do you have your employee yell and threaten people like that? I don’t feel comfortable being treated that way. Time to think about a company that is not afraid of dogs that much and not try to threaten people when they forget certificate at home.
Absolute worst service of all time. They upcharge you for EVERYTHING! Including fees per item + delivery fee + tip...AND a fee to select your pick-up or drop off day. If you chose to opt out of the day selection, they give you a time range of 7 days! Oh and you only have 24 hours to cancel or reschedule after that point. I tried to reschedule 3 days before I received a confirmed date and they charged me $100! Forget about talking to the help desk, they dont have access to your account and cant make any changes for you. NOT WORTH IT! I cancelled my account.
WARNING - they charge you on the 24th of the month so if you move out on the 30th they charge you for the entire following month!! Don’t do it! Scam. On top of that they called me two days before I move to cancel. Then they tell me they can’t deliver all of my items. I’ve been paying $500 a month for over a year for this service. Because of this I’m living in my new apt without my belongings for a WEEK! Because of them I had to buy an air mattress which they won’t reimburse me for! As far as their reply to this review… they can’t find the account. Useless. Don’t be fooled, the only reason why they have anything above one star is because they ask you to review them on the spot! In front of them! Don’t fall for it!!
Price Gouging + Bait/Switch Tactics with an unreliable startup.ABSOLUTELY DO NOT USE THIS COMPANY. Clutter sold me in 2.5 years ago with their shiny new startup offers - price matching, free pickup, free delivery and Amazon gift cards. Turns out, Clutter isnt too different than Uber in terms of price gouging, declining customer service (still havent gotten a proper and satisfactory reply), murky Terms + Conditions which give them ability to raise prices whenever they want without limits and unethical (and unregulated) corporate behavior.After selling me in on free final delivery (which is also what my initial agreement, as well as the Clutter portal indicates), they are now holding my storage hostage and requiring nearly $500 + labor to retrieve my items. An increase of 68,596% (totalling near $800). Total bait and trap tactics thats more out of the playbook of Uber charging surge prices during natural disasters.Despite being a company that was founded resulting from the challenge of storage companies consistently raising rates, theyve raised my storage prices 3x in 2.5 years. What was once brilliant customer service and would respond immediately has now seriously downgraded in quality to outsourcing to the Philippines, not returning emails or calls in timely manner citing high ticket volume. And this is before Ive even gotten any of my items back, which crossing fingers, because recent reviews (and friends reports) are full of reports of lost, damaged or moldy items.The Clutter CEO talks about radical transparency, company culture and customer service which seems to be lip service, as that does not extend to consumer protection any more. Perhaps it once did, but between mergers and everything else, NO MORE.Do yourself a favor. Stick to Public Storage. Clutter might seem easier and more tech-enabled convenient, but these startups behave with zero ethics, consumer protections or advocacy and have no proven track record of quality over time. These startups arent profitable and beholden to the investment bankers and venture capitalists to get their money back. And YOU will definitely pay for it down the line.
This is by far the best storage option available in New York City. They really make you feel like home. The customer service representative Madeline IS AMAZING. She really goes above and beyond and always has a cheerful attitude. The maintenance guy on site Jared is phenomenal as well. They always go above and beyond any Customer service experience. I always leave smiling even on my worst day. 10 out of 5 stars 🤩🤩
I am very happy with my experience at Clutter long island! I moved my stuff to a unit today. Rafael helped me to choose the most optimal (size + price) unit for my storage needs. He didnt mind showing me a few units with different shapes and sizes. He was very friendly, understanding and helpful. The storage facility is clean and sturdy. The loading/unloading area is very convenient. The best storage experience I have ever had!
Madeline was enormously kind, attentive, and, most importantly, helpful! She made sure I clearly understood every step of my agreement and that I was able to get on with my day in a speedy fashion. The space itself was clean and reliable. Thank you once again to Madeline and I look forward to using Clutter again!
I have been a tenant since it was Storage Fox. Althought the name and management has changed, I am glad they kept the same staff/good people there. Manager, Santos, and the young Lady that works with him, Madeline, have been so great in keeping personal relationships. They make the difference! The place is always clean, the staff is always responsive. I have choices when it come to storage, but the good rates and exceptional staff, keeps me there.
I am blown away by the flawless experience with Clutter. The reception area is always clean, welcoming and a great place to cool down and grab water after a large move. Hallways and bathroom are always well kept. This facility in particular is staffed with the most personable, knowledgeable and understanding individuals. Special thank you to Madeline, Lavinia and Benjamin for exemplifying exceptional customer service with kind hearts and a willingness to always help make things easier.
Probably the cheapest storage around the area of Astoria, and with high-quality service, especially, a guy by the name of Jared who is attending to any of your needs at any time without any excuses. All the staff is friendly and helpful, And overall, highly recommended.
The Moving Team with the Free Shuttle were Well Organized. Jeremy and Kenneth Handled my items with Care and Followed my Instructions with Fragile items. And since I had lots of Boxes of all Sizes and some loose items, Jeremy was very Knowledgeable about Packing them into the Truck, so that Nothing would be Damaged during the Move. Kudos to Them!!Once at the Clutter Facility, Madeline, one of the Front Desk Managers was very Experienced in Explaining the Cost of the Storage Prices and Showing me the different Self Storage Units.She was Highly Professional.Then Benjamin was Especially Helpful in Assisting us to Move into our Unit, because without His Help and Expertise, We Would Not have gotten All of our Stuff into Storage on Time. After the 3 hours of Moving Everything up the Elevator and into the unit, we finally finished at 6:45pm, just before 7pm Closing.This was an 8 hour Marathon, Moving from one Storage Facility to another.LOL, I Think I Lost 5 lbs. in one Day!I was Not Happy about Moving, but the Storage Facility [CS] where I was for years was Hiking up the Price Enormously to $700.00 a month and would Not Negotiate the Price, even with trying to Move to a Smaller Unit. So it was time to Move. And to my Disappointment I was Never given the One Month Free that they Promised and Advertised??But, Bravo to the Clutter Team all went Well. I do Recommend Them!
Fantastic Management! Santos and Henry are very professional and get the job done!! I really appreciate the opportunity to do have my valuable items stored at this facility. The facility is very well maintained and secure. The attentive and friendly facility staff really makes the difference. The customer service line is very informative and professional. Jeremy from customer service rocks! When shopping around for storage just keep it simple and visit Clutter storage! You will not be disappointed.
My family had followed Mr. Santos from one storage rental to another…now CLUTTER for the pass 3 1/2 years. Mr. Santos is friendly, extremely helpful in all aspects and runs a nice staff including Lavinia, Madeline. But most of all, wherever he goes, ALL THE BATHROOMS ARE THE CLEANEST, thanks to Mr. Benjamin too.Mr. Santos and his staff are definitely valuable employees and you are lucky to have them Thank you.Sincerely,Mok
It was my first time to shop at the store. And I was rushing, it’s last minute thing, especially when the store was almost closed, you feel like you being rushed. But when walked in, I greeted by this super friendly, big smile and patience young lady named “Lavinia”.even though I didn’t make big purchase but she was so helpful and quick. I was so impressed by her customer service skills, I hope company recognizes that she is good asset to company.I definitely recommend to family and friends.Lavinia is top notch.Donovan Ridwan.
Fantastic Management! Santos and Henry are very professional and get the job done!! I really appreciate the opportunity to do have my valuable items stored at this facility. The facility is very well maintained and secure. The attentive and friendly facility staff really makes the difference. The customer service line is very informative and professional. Jeremy from customer service rocks! When shopping around for storage just keep it simple and visit Clutter storage! You will not be disappointed.Follow Up Review May 2021:Excellent Service and Communication! Please thank Stefanie from Customer Service and Madeline from the on-site Team for their excellent service and communication!
I say this without reservations: when companies hire the right people, businesses blossom! Customers are happy, and repeat business becomes a thing. We had the pleasure of working with Madeline: a superb professional, with all the right tools to make any company prosper. She was respectful, knowledgeable, friendly, informative and efficient! She educated us on the right unit for our needs, their prices were significantly less than the competitors across the street, and their facilities were very clean, climate controlled and spacious to move in and out. they also provide temporary parking so customers dont have to break their heads looking for spots. They also have dollies to help with large or heavy items (free or charge. I immediately reserved my spot and i left a happy customer. Thank you so much Madeline for setting the bar high. :-) 😊
Ive been a customer of the Clutter Storage facility since way back when it had previous owners . I have a total of three storage rooms in the Northern Blvd location.all of different sizes and all for different reasons.As an interior design professional, I am constantly either storing, purchasing or selling various home furnishing items of different sizes. I have found that the units at this facility accommodate any type of customer that could possibly come along.However what makes it all worth it for me is the people that run it. The managers name is Santos and he is amazing and so is his staff. They are all accommodating pleasant and understanding. Furthermore they all work together as a team and you can see that its a happy place to work because they all get along like a family which I like.Since clutter has purchased the storage facility they have renovated it and made the lobby really great with great prices on their items that they sell and have given it a very corporate look.I recommend clutter storage facility on Northern boulevard in Long Island City to anyone short or long term just go see Santos and his staff they will take care of you. B
I love this storage. Prices affordable. Never had any issues. The staff are like family friendly. Its clean and very well sanitized and kept inc. bathroom and entire facility. Not like other nasty storage places. Santos is the man. He is a good hardworker goes above and beyond excellent customer experience along with the girl at front desk too shes awesome. I would definitely recommend anyone in need of a storage. Come here you will not be disapointed. I promise.
Exceptional service! This Clutter location has great workers that help clients through every step. The customer service is great, making customers like myself, feel awesome working with this team and continuing my business with this establishment. Santos, the manager at this location, was great hand. He assisted my friend and I with everything. His charismatic attitude and funny jokes, made this experience easier for us. His communication with the details of the storage unit was clear, attentive and understanding. Thank you to this great staff, it is highly appreciated!
Santos was a very friendly and helpful staff at clutter in Long Island city, he went extra and beyond to help me find the right sized locker, walked me through the cost and instructions. He also offered to help me move all my stuff to the locker. Overall a great and smooth experience at clutter today.
This is the BEST storage facility in the NYC area! If you need to put things in storage this is the only place I have found that provides a quality product. Santos the manager, is amazing! The place is exceptionally clean. This is the only place that I have found that has the infrastructure to minimize the problem of mold due to humidity. I can’t say enough good things about my experience with Clutter, Iavinia, Madeline and Benjamin go above and beyond to assist you in your requests. They are an asset to the company and make the “storage” process the best it could be! - I have storage unit horror stories, floods, rodents, buildings falling apart nightmares. At Clutter I don’t have to worry about those type of problems, the team they have created gives me the priceless gift of peace of mind! Thank you Clutter! You’re the BEST! ❤️
I had a great experience at Clutter storage. Located close to the city with parking area, and the staff (Benjamin, Madeline and Santos) were super helpful. Check in and check out process were very smooth. The unit was very clean and they have a clean restroom facility.
Amazing cant compliment them enough! Henry & Madeline must be secret octopuses or something, not only do they keep that place IMMACULATE!! Let me repeat again so you understand this place is SUPER IMMACULATE!! They are always helping someone at the front desk, fixing displays, wiping things down or vacuuming! Its truly impressive! Henry and Madeline need to be promoted to regional management because they always seem to have the right answers and are always on point with a smile even if you dont like the answers from corporate! I absolutely love their attitudes towards service and have already told several friends that they wanna go there for storage! Im moving in Saturday and cant wait to say Hi to my new friends! I really hope more people rave about them as much as I am - honestly they deserve the praise - especially at a time when so many people dont like there job, you can see how much they love it! They are amazing employees that managed to create a warm welcoming atmosphere in a cold warehouse! Thank you guys for all the work you put in day to day - Im sure we stories (people who store) can be quite coo coo from time to time! At least I know I am - lol
Best place to store your stuff in NYC for a reasonable price! I did a lot of research before picking Clutter and Santos, the manager, is one of the main reasons why I picked Clutter. From the first moment I met him, he was welcoming, informative and helpful. I stored all my belongings for 11 months while being abroad, and I was never once worried. The storage is in a convenient location and it’s very clean and tidy.I want to give a special shout out to Santos because he is an incredible person and manager. He has gone above and beyond to help me, and I’m very thankful to have met him. His team, Madeline, Henry and Daniel are also very nice and helpful.
Facility is infested with mice. I rented out a 10x8x5 room and I went back 1 month later and found hundreds of mouse droppings. Since I am 100% certain there was no food in my storage space, theres no way that i could have caused this issue. management offered me a different room, but no guarantee that it would be mouse free. switching rooms wasnt a viable option for me because my room was filled to the brim and I would need help and 8+ hours to move everything from one room to another. That was the only solution they had to offer. as you can see from the pictures, I found mouse carcasses and all of my furniture is caked in mouse urine. This is disgusting. Apart from that, some of the staff is more helpful and professional than others. I had an employee claim she was a manager and call me to essentially scold me and shift all of the blame and responsibility to me. Only because I politely mentioned in an email that since I felt nobody was willing to work with me, Id go on yelp. I went so far as to mention that Id much rather leave positive feedback than negative feedback, but I feel that part of my message wasnt read as loudly and clearly as others. It was clear after a few minutes of speaking to her that she was neither a manager nor had she any intention of working with me to form a compromise. Her sole purpose was to bully me out of writing on yelp. Writing on yelp isnt illegal last time I checked, and unlike what she probably expects, I havent told horrible exaggerated lies. Ive given a brief account of the bullet points. Im not saying everyone will have a bad experience, but I will say that if id known about the mouse situation and the fact that its not 24 hour access and the fact that the managers werent very helpful AND its more expensive than a place in brooklyn, I would have made a different choice. Some of the staff there are genuinely helpful and wonderful. but whoever called me was the very definition of unprofessional.
The clutter complimentary moving team was very efficient and professional, they went beyond the free service and helped us move our stuff to and from the truck! When we got to clutter Madeline checked us in and got us setup in minutes while the moving team was moving our stuff to the unit. All in all the experience was worthy of the 5 stars.
Santos Benjamin was incredibly helpful, knowledgeable, and kind. He removed the stress from an otherwise stressful experience! He went above and beyond in his customer service to make sure I got the space that I needed, and knew everything I needed to know. What a gem of an employee you have! I hope you give him a raise!
Clutter has been an amazing first time experience thus far, just moved everything in using the free shuttle! Madeline at the front desk was super informative and helpful, friendly as well. The space was perfect and the whole experience had been so easy and stress free. Thank you Clutter!
Troublesome beginning turned into an amazingly easy day of moving in all thanks to the manager and Madeline over at clutter. We were stuck with a room that was way too small because of an issue with online booking but within minutes we got a new bigger storage unit for not much more money and kept my promotional discount! Moving in is super easy, the place is clean and everyone is so nice. Love!!
I had an incredible experience here! I used the free shuttle to pick up my stuff. Everyone was super helpful and friendly. They called me to confirm my appointment, genuinely seemed to want to answer my questions, and even called after I dropped my stuff off to make sure everything went well. They checked my unit before moving in to make sure I liked it. It was clean, and everyone is professional and easy to work with. Highly recommend!
First time coming to this storage unit and the service was amazing. Madeline, Benjamin and santos were very helpful and professional. They were the only reason that I felt that I made the right decision choosing the right storage unit for me. I highly recommend this location.
Great storage space and facility. I have been very happy here. I was only planning a short term rental of a storage space - that was 3 years ago, and I now have 2 storage units. The process are very competitive, and the facility itself is very clean and quiet. The lockers themselves are always in excellent condition. But what makes this storage space even better than the rest and the reason I continue to rent her are the awesome, attentive, friendly and understanding staff- Madeline, Santos Garcia, Henry, and Benjamin. It was their fantastic customer service and ongoing help that convinced me to rent here and to continue with Clutter. Very happy here. I highly recommend Clutter. And its very conveniently located just before the queensboro Bridge.
I was looking for a place to store some of my equipment. I’m glad I found Clutter on Northern Blvd after checking the other companies around the area I definitely going back to Clutter. Santos de Manager, Madeline and Benjamin make everything so easy this facility is super clean! I thank you for having a very profesional team working here!
I had an incredible end-to-end experience with Clutter! I chose to drop off my items to the Long Island City facility to receive an even more attractive rate and that was such a smooth process, in large part due to the excellent service and support from Santos! It was also super easy to understand the options, make a reservation and adjust it by a day. Id highly recommend Clutter and this facility for anyone with any kind of storage needs in the NYC area!
My roommate and I have had disastrous customer service experiences with Clutter. First, on moving day, we arrived at the location with all of our things, just to find out that the 10x5 unit we had booked in advance was no longer available. The lady at the front desk told us that she would be able to give us a larger unit at the same cost, so we figured everything would work out.When we got to the unit, we were dismayed to find out that it wasnt even as large as a 10x5 - we measured it as being less than 6x8. Moreover, it was a corner unit, so one wall was slanted inwards. We didnt have any other options, so we spent about an hour playing Tetris with our furniture and ended up having to throw some things away even after filling the unit to the ceiling.Even after that, we still didnt want to voice any complaints. However, after a few months we received a notice that our monthly charge would be increased by about 10% with no further explanation. We called customer service, given that we had agreed to store our things at a certain price AND that our actual unit was smaller than what we were originally paying for. Customer service was very difficult to get a hold of, and once we got a hold of them they were completely unhelpful and refused to adjust the pricing.I was hoping that Clutter would have a more positive customer service experience than the larger storage chains in New York. Unfortunately, their customer service is completely unresponsive, and they are taking advantage of the fact that many people dont have any other option but to pay a higher rate for storage during these uncertain times.
Madeline and Santos are extremely knowledgeable and helpful. They truly go the extra mile and give extraordinary customer service. The Clutter Storage organization is great. Thanks for everything.Sincerely,“The Genie” Kabral Sharpe: President and founder of Inner Access
Super good pricing. I did a lot of research to find the best place to store my stuff near Brooklyn (I ended up using the Long Island City location) and Clutter was by far the most affordable. They also came with a van to pick up my stuff free of charge. Super clean facility and everyone was very helpful.
Henry and Santos are super professional, friendly and run a tight ship! The storage facility is clean, tidy and access is easy...no fuss! It’s lighted properly, is 100% temp controlled, good wide carts, no ledges through doorwAys, big wide elevator. I highly recommend Clutter!
THANK YOU Madeleine and Henry for all of your help yesterday helping me get moved out when I needed to do a lot in a very short time!You helped make a really stressful and hectic day go way smoother than I thought it would, and I dont think I could have done it without all of your help.I am so happy that I chose Clutter for storage, especially for my pretty stressful and last-minute needs created by Covid. I flew into New York in the morning to ship my stuff back home and return in the evening - a real Covid-specific challenge, and Henry and Madeleine went out of their way to help me get it all done as fast as possible.When choosing storage, so much of it is about the people, and the folks at Clutter really care about helping everyone who comes in!
Madeline Was as good customer service as Ive had in decades I would highly recommend this place to anybody who is either experience that moving into a storage unit or is their first time experience they handle everything from A-to-Z for you, kudos to them for their excellent customer service
Giving this one star since Clutter customer service is the worst. The account portal doesnt show account information, receipts, or anything useful to check the status of your account. Calling customer service phone routes you to an international number, which will put you on hold and then likely hang up before you speak with anyone (this has happened every time Ive called any service number).The facilities themselves are fine, but the old Storage Fox customer service team was 100% better than the non-existent customer service team at Clutter - hopefully you wont need to speak with anyone on account issues, billing, changes, etc!!
Please do not be fooled by this companys nice website and seemingly--they are extremely disorganized, unreliable and dishonest at best. You WILL end up paying more for a smaller space and its not even in the city. Further details below, but in short, we received a smaller unit than we reserved but still pay the higher rate, and now they are raising our monthly prices just because they have the right to do so in their contract. Both times we tried to contact customer service, and they do not do ANYTHING. If you want an honest, trustworthy experience, DO NOT RENT FROM CLUTTER. Literally rent from any other more established and trustworthy business (CubeSmart, Manhattan Mini Storage, etc...)My roommate and I should have seen the red flags when we first arrived at the unit and were told that the specific unit (10x5) that we reserved was overbooked and they made a mistake/did not have that unit left. We didnt even get to book their free shuttle service because they were all booked, but I have read and heard plenty of terrible reviews about how those were extremely unreliable. We got there right before they were closing, and the person at the front counter insisted that she was able to actually find a larger unit than the 10x5 we had originally requested, but would give us the same cost as we had agreed on to compensate for their mistake. We happily agreed and started getting our stuff as the management started to leave because the office had closed for the day but we could keep moving in. As soon as we opened our unit, we realized that our unit was not only not a larger unit than a 10x5 but not even the size of a 10x5. It was WAY smaller and the unit SLANTED in to take off less square footage. We measured the space, and the unit was smaller than a 6x6. Because we were flying out the next day, we had no choice but to try to squeeze in. Afterwards, we tried to contact customer service, who said we had to directly contact NYC management office to sort it out. We unsuccessfully tried to contact them for weeks, with no avail--every time we called we were told the manager isnt in and we dont know when hell be in, well give you a call back when he can. All lies, because we got no calls back.Eventually, we gave up on trying to get a hold of management until we received an email that our monthly cost was getting raised for absolutely no reason other than our contract gives us the right to adjust. When I emailed back asking why this was happening, they were unable to give any further reason or justification. Again, I tried to get an answer about our storage unit size fiasco, to which the customer service agent just said we would not be able to adjust your pricing further without further asking or trying to provide any help.Everyone I have talked to in customer service/management absolutely has no sense of consistency and havent even wanted to be helpful. Additionally, it is absolutely ridiculous the amount of dishonesty when dealing with this issue--how can you not have a record of what the exact size of my unit is? No one has once told me the exact size of my unit and I find it hard to believe that a company who rents out storage units doesnt have the actual size of their unit available? And to randomly raise prices is disgusting business practice. How does it sound ethical in the slightest for companies to randomly increase the price of a contract with no discussion with the customer?
I would give them negative starts if that was a thing.Although customer service was very kind and tried to be helpful, their operations’ team was putting up barriers at every step of the way and communicated that they were not going to be able to finish the job within the allocated day only 48hours before they were due to do our move, offering to return another day a week later (we had a hard deadline and that was not a possibility, which was explained to them at length).On the day of the job, they confirmed the job only to cancel it 30 minutes after they were due to have begun.Absolutely unreliable company that has led to a very frustrating and expensive experience to us. The only positive from the interaction with the company was their recommendation of TaskRabbit which saved our lives and did our move.
Friendly, polite, and organized, Jared and Santos made setting up self-storage with Clutter in LIC a positive experience. The storage space I took on is easier to access, better lit (so I can actually organize and navigate it safely and optimally), and just all around more confidence-inspiring than any of my past units in the NYC area. Elevators feel modern and capacious, parking is convenient, and it seems very secure with redundant access barriers. Scaffolding is still up so assume it will only get better. Clutter is a new company, so there are still units closer to my own home and business as it expands its services, but I am 110% happy I chose it because its more than worth the brief trek in terms of competitive rates and even time and hassle saved once loading. For some things I need more regularly closer to home, I might consider their full-service pickup/drop-off system. All in all, highly recommended.
Wonderful rental experience with Victor and Emily on Wednesday 7/26. Service was prompt and they had me in my u-haul in a matter of minutes, they were responsive when I had an issue pop-up, and were above all courteous and just a pleasure to work with. Prices were reasonable, and I would certainly rent from this facility again. Thank you!!
I reserved two units a month ahead. The week of my move I thought it would be a good idea to check the place so I went in to finalize the necessary paperwork. They told me they didnt have the units I reserved available, and my reservations were not guaranteed. Dont count on them. I had to make a plan B last minute.
Gave 1 month notice of a non-negotiable 10% increase in rent just a few months into my contract.not sure how they justify this given that rents are falling, not rising, in NY.very smart/sneaky pricing move–they know Im unlikely to come all the way back to the city to move out of a storage unit over an extra $12 a month.EDIT 3/26/2021 – theyve done it again! another $20 price increase. Would highly recommend staying away from this company and their sleazy business practices
My scheduled move-in shuttle never showed up, leaving me stranded with my items in my lobby, and the rest of my experience with Clutter Self-Storage was just as disorganized. It seems that employees do not communicate or coordinate with each other.I called the Clutter shuttle helpline 3 times while waiting for the shuttle, each time asking if the operator could either find out where our shuttle was or contact a manager and then call me back with an update. The operator never called me back. I ended up having to pay for my own truck last-minute.One employee did go above and beyond in helping me with my items once I got to the facility and explained a shuttle had never showed up, but he seemed to have no way to figure out what had happened or why.When trying to address the situation with Clutter customer service, I continued to be told that the employees couldn’t figure out what happened and they would follow-up with a manager and get back to me, but they never called back. It took me over a week of daily calling to finally receive some compensation to offset the cost of paying for my own truck.
I give this place the best possible rating because of the service provided. I worked with their manager, James who covered all corners and more. This is the best customer service Ive ever received, flat out.I rented a uhaul from them for my move and also use them for storage. My brother uses them and Im recommending that all my friends do as well. I recommend you do as well.
I live in Woodside and this place is easy to get to. I just take Northern all the way. Great location! The staff are very nice and friendly. I didnt know I had to bring my own lock (it was my first time renting a unit), and the lady helping me happened to have one that a previous renter left with them. She gave it to me to use. I already moved out of the unit, and I returned the lock back to them even though the lady who gave it to me already left that location. The only reason I left is because I finally got a spot in our building at home. I got a great deal as well. Paid $60 for first 4 months! Negotiate with them and they will give you a deal... probably even better than what i got. =)
My review is for the excellent customer service received by both Edwin and James this past Saturday evening when I had to rent a uhaul cargo van. After having a few bloopers (ie, walking in the wrong direction from the subway in terms of getting to their office before closing time, etc), I was lucky that Edwin and James were kind and patient enough to wait for me until I arrived. I was able to pickup my rental smoothly and felt at ease and I rushed despite it already being almost 40 minutes after the office had closed. That’s what I call dedication to customer satisfaction and service😊
NEW YORK CITY CUSTOMERS - DO NOT USE THIS VENDOR UNTIL THEY FIX THEIR LOGISTICS NIGHTMARE, AND GENERAL LACK OF EFFECTIVE PLANNING. Good business concept, but execution is none-existent. Its dispatch does not account for any margin of error that could occur during the day based on their fleet and resource size. Heres a detailed account of what had happened to hopefully help you make informed decision, esp if you are looking for convenience, flexibility, reliability, and do not like to be inconvenienced over and over again.My husband and I are based in Queens NY and tried to arrange storage with Clutter originally on June 20. The Sales Rep was the only competent and useful person we came into contact with, and thats as far as the good experience went.1. Clutter communication on the weekend is extremely poor at best - they did not proactively told us that their truck broke down and could not get another truck to come pick up our packed boxes and had to cancel our appt for the day. Originally, we were scheduled for 11am pickup on June 20, then it got switched to 12;30pm, and then switched to 3pm, and eventually our pickup had to be cancelled for the day and rescheduled for June 24. HOWEVER, at no point did Clutter proactively informed us of this rescheduling until we started calling them at 12:30pm noticing the app still showed that they were at pickup location #4, and we were pickup #6. We finally got on the phone with someone after 20min hold, and the person informed us that they will reach out to dispatch and they will call us back at 3pm and put us in before 4:30pm, b/c thats when all pickup ends on Saturday. So at 3;30, when we didnt get a call back, we called again - this time on hold for 40min. However, they were unable to get dispatch to fix the problem, and suggested that they put us to June 24th at 9am for pickup. So now it became a work day, and wed have to take part of the day WFH off in order to accommodate this and figuring out how to get our stuff out of our place without any friends/family available to help (as I have physical limitations that I cant help my husband to pickup anything heavier than 20lbs). Also, we made such an effort to wanting to make this happen on June 20 and had arranged everything that day including getting our friends to come help because of personal and medical reasons that would render us not available for a few weeks (no, not COVID related). For our inconveniences, after escalating our situation, Clutter offered a $35 discount, from the $280 pick up convenience fee - that was it. Thats all the money they think our wasted day was worth.2. Very unreliable and lack of timeliness to address our problem - on Monday night, June 22, we got another alert saying that our scheduled appt on June 24 at 9am got moved to 12pm, then to 3pm. We have an appt in the afternoon, so we were unable to accommodate the 3pm time slot Clutter offered. We called Clutter right away at 9:30pm, and was told that the office and dispatch will close at 10pm, so they wont be able to resolve our problem until the next day at 6am PST, and we will receive a call personally from the sales rep who will make sure to resolve our problem.3. Did not resolve our problem and further reflected on the unreliable nature of their business model - June 23 - never got a call back in the AM, so my husband called them around noon. Told us that they could not keep the promised 9am timeslot, and will have to be between 12pm and 3pm on June 24, or else they will have to change it to a different date. That is when we basically said thank you, but no thank you and ended it with Clutter, because we did not feel that there was any accountability to provide reliable customer service, and also, even after we escalated our complaint to a supervisor, there was no real solution to solve our problem - the supervisor simply offered us a $35 discount as mentioned before, after he checked with his Finance team.Theres no amount of money they can offer me to do business with them as the trust is completely broken.
The worst place ever. Infested with mice, the staff, especially the staff in the attached pic, does not care, place is not clean, the elevator does not work most of the time and it is very slow. When u check out make sure u take a video notifying the staff u moved out and space is empty. The staff - the guy in the pic- does not mark ur account that the space was returned. Therefore you will continue to get charged for other months that you did not occupied the space. Customer service does everything possible not to return the money they owed although I proved it that notified Madalene a week earlier and also detailed circumstances and time when I stopped by the desk and notified the space is empty. Such a shame - this is not the way to do business.I did talk to them but Madalene and the guy in the pic did not report either the notification, neither me stopping by at the office the day I emptied the storage. So now I found the phone call that was 7 min, timeline of the drive, and the pic of the employee I talked to. I wasted my time and my nerves
Excellent! I stopped by inquiring about a space and was blown away by the service. Santos and Henry are extremely knowledgeable about the services that clutter provides, from moving to on demand warehouse storage, or in person self storage and they have a ton of packing supplies!
Don’t waste your time at clutter!! Worst service ever. They randomly raise your storage fee at will without notification. To have 24 hour access you have to pay $75 extra on top of your storage fee. They raised my storage fee 2 time within 5 months apart. Don’t waste your time at clutter!
Arrived ~2 hours later than I had told them I would be arriving and my unit was still not ready/available for me to move my belongings in. Had to wait over 30 minutes for them to clean it out while my movers were on the clock - apparently they overbooked and openly admitted it was a common occurrence. Limited dollies available, some were broken. Facility was in poor condition, with support beams and walls noticeably crumbling apart, and sheet rock(?) powder seen in mounds on the floor all over the building. Also saw several mouse traps scattered around, likely because they have (or had, hopefully) a rodent problem. Elevator was very dirty, looked as if it hadnt been cleaned in years (and this was in the midst of covid). Unlike other storage facilities in the area, they dont allow for 24/7 access, only 8am-8pm.
Jasmine was there for both my pickup and my drop off. She made everything easy to understand and since I was making stops in Manhattan and New Jersey. She helped us plan which ways to avoid since commercial vehicles are not allowed on parkways... something I did not even think about! Overall had a great experience and this made my move so much less stressful than it could have been.
Had my account on auto payment. Rent had been increased by $20 without my knowledge. Then the second month, tried to charge an additional $80, totalling a $100 rent increase. Was told that after an audit of my storage unit, they are increasing my rent. I asked for a smaller room, but was told they dont have smaller size I am looking for. Their customer service was poor in not wanting to rent me a room for what was within my budget, and their persistence to charge a ridiculous rent increase without my consent. The attitude of the manager was completely awful, telling me they do not have units between size 5x10 to 8x10. I said I didnt believe them. He treated me with such disregard in our conversation, as I had been trying to ask for a smaller room. But all he found for me was something above my budget. He had an attitude with me, as if I did something to hurt his feelings, and was not going to rent me anything I could afford, nor did he apologize that they continued to charge my card the day after I came into their facility to pay the current month. This manager indicated they have 93% capacity. I told them that they can have their room, I will move out before the end of the month. They said they would reverse the extra charge they made on my account, but my bank told me it hasnt been processed. This has been a very bad business by Storage Fox Self Storage at Long Island City, Queens NY, as you dont start having attitude with a customer who has been there for over two years. This place I would not recommend to give your business to. Is this is the type of service a person who has served in the military can expect? No one should be treated this way.
My name is Marino. I’ve been renting a storage unit at Fox Storage since September 2018 at the location 30-46 Northern Blvd, LIC, NY. Originally, I needed a storage space just for a month, but since I was amazed with the store personnel, I decided to stay longer. Due to that fact, 7 months later I’ve been still staying with these guys. All the people at that particular store, especially Santos and Jimmy, are fantastic. They are always nice, funny, pleasant and professional at the same time. I love them dearly and that’s the reason why I plan to stick with them for many months to come. The storage unit itself is nice, warm and clean. The price is fair. When you combine all these factors together, we reach the winning formula that any other storage around cannot beat, or even come close to. Before Fox Storage I was a customer of Extra Space Storage just a few hundred feet away. The facility was OK, but the personnel of the storage was terrible. Their behavior exceeded the rude level, especially their supervisor. I stayed there for 2 months and moved out. It was so bad that they made me sick anytime I had to go there. But, once I met Jimmy, Santos and the rest of the crew at Fox Storage, I felt like I got on a vacation in Hawaii, after swimming in the septic tank with Extra Space Storage. I would recommend that particular Fox Storage location to anyone who is looking for a decent storage, exceptional service and a fair price.Marino Frost
I had a great experience. I would defenately recommend it to anyone looking for a nice clean and convinient in price. I was treated very professionally. The foxes crew is amazing specially Ashley and Alicia. They were very helpful to my needs. 10 stars. Keep up the good work.
I used to have a storage in Manhattan for 13 years, however like many things in the city, my storage rental was no longer in my price point.When I did my search on the web, I found that in Long Island City Queens, prices are more competitive than the city, So I went to a couple of units by Queens Plaza, Queens Blvd and Northern Blvd.When I made my dissension, I picked Storage Fox because the promotion is a great rate for me, I got a floor level unit as supposed to an upper tier and my Rep, Jillian was professional, considerate and on point from getting me my U haul, to finding out if there was a floor level unit available, While I was in the process of moving.My credit card was charged correctly, thats why I waited a few days to write this review on google.Kudos to the staff, I did not realize how much patience it takes to work at a self storage unit.
Stay away from this place!!!! Very unprofessional. Rented a room here for over a year for $100 auto pay. Noticed my account was charged $177 this month with no warning. No email, letter or phone call. Storage Fox decided on their own that they were raising the rent by $77. When I spoke to the employee about my situation, all he had to say was Thats how it is. Im done with this place. Removing my belongings and going elsewhere. Stay away!!!
I cant say enough great things about Santos at the LIC location. He helped me each time I came to him with a a request or a need. Checked in fast, got my stuff stored and also picked up without a hitch, thanks to him. Would highly recommend. Super location too right across from subway station. So easy.
I used the Long Island City location and received excellent customer service. I was in a very difficult position trying to move at the end of the month and the staff was extremely reasonable and willing to work with me to find a solution. Thank you very much for the exceptional experience and I would most certainly recommend this location to any one I know who is planning on using self-storage.
I was very pleased with the service I received from Jimmy. He was respectful and very helpful with answering questions and helping me through the introduction to the facility. I would recommend the storage fox to anyone who needs affordable storage with good customer service.
In middel cause not sure. if it was still same managers as storage fox, i hesitated to do bussiness with them. it was full of lies tricks confusion bait switch poormanagement. dont know if they changed staff or management. Storage fox was like in caos with confused people rude and conspirators. stole mail and always charging you for what they said was free. abusive people. hope they cleaned out their closets. loool.
The facility is super clean and the staff is very friendly especially Kiran who helped me out and was really welcoming. The booking was done very quickly which made things much simpler for me as it was my first time moving out so I appreciate the efficiency and kindness. Will definitely use this place in the future since now its close to home and the staff was so great!
I ended up here last night after having missed the deadline to move into another facility. After Googling relentlessly for a 24-hour storage location, I came across the number for SpareFoot. The attendant over the phone assured me there was a kiosk at the location and I could check myself in upon arrival so I went ahead and made the reservation. Upon arrival at Storage Fox in LIC the remaining employees were closing up shop and there was no kiosk in sight. After asking the customer service reps where to locate this kiosk they told me there wasnt one and were so nice to still check me in WELL after closing (about 30 mins) and made sure I was able to move my stuff in last night. Ethan and Louis saved the day for sure! They were both super helpful, friendly, courteous, and accommodating. I would definitely recommend this place to anyone. Its very centrally located and easily accessible by public transport of driving.
FAKE REVIEWS! The team here lies a lot. Sparefoot said theyd waive the $20 fee with student id, but the crew here refused. The 5 8 storage unit wont fit a queen mattress though it should by industry standards - it is 2 smaller than specified. They said queen mattress is 6 and never fits 5x8. That was a lie. They charged me twice as much for a slightly larger unit and refused to refund my money to go elsewhere when I didnt want git. I had not moved my stuff in. Once you sign you have no options. Beware!! The signs say 24 hour access - that isnt true either. Oh and the units are full of dust from the new construction, so you have to clean before you move in and again when you move out. reposting because of all the fake 5 star reviews
Pros:– Storage is affordable– I like that the alarm system knows if an individual unit is open– 24/7 access if you request itCons:– Elevators havent been functioning properly most of the times that Ive visited (thankfully there are two)– Lights arent turned on in the section Im in, to the point where I need a flashlight to see my stuff after it gets darkIve mentioned both of those to them, and they said they were temporary, but its been a long while now. Overall passable for my simple needs, but the basics arent there when they should be. Thought it would be good for other people to know what theyre getting into!
It was horrible. I was charged $46 for fuels due to their staff mistake. The paper said 3/4 tank while it was actually 1/4 tank. How can one drive 20 miles consuming 15 gallons? I didnt find the mistake early because on the paper the fuel gauge is from empty to full while in the car, the fuel gauge is from full to empty. Therefore 3/4 tank on the paper looks the same as 1/4 in the car. Tips: carefully check the vehicle otherwise they would humiliate your honesty.
Tl;dr: DO NOT park a car or motorcycle here. It is not safe to do so.My overall experience with Storage Fox has been fantastic up until recently. The facility is clean, employees are all very courteous and helpful, getting set up for access was easy, and their prices are fantastic.So, why the 1-star review?Well...Ive been parking a motorcycle here for some time and as youd expect in a garage with cars and bikes, most much more expensive than mine, they have an access door secured with an electronic lock. As with most facilities of this type, you need to put a code in to enter and again to leave as the door automatically closes behind you after a set amount of time.Until last week.I went to take the bike out for a ride and noticed that the door was open when I arrived. Its unusual, but not out of the realm of possibility since someone could have just used the door right before I got there. It didnt close during the few minutes I was there getting the bike ready, though, and that bothered me. Took the ride and returned a couple hours later and found the door was STILL open. So I headed to the front desk to tell them about it, figuring there was some sort of malfunction. Nope. They were told, by general manager Frederick Calderone, to keep the door open during business hours because several people have hit the door accidentally and its getting expensive to keep repairing it.There is literally nothing preventing someone walking in there with a helmet, mask, or hoodie on and driving out with a new car or bike.So now Im on the lookout for a new garage to keep my bike in and I suggest you all do the same.
I made a reservation for 2:30pm on June 29th. I get to the store a little late around 2:45-2:50pm. The young lady behind the counter looks up my reservation and states, it was for 8am. I pulled up the email showing her my confirmation for 2:30pm. Long story short, someone on their end made a mistake and their way of rectifying it was to make me a reservation for a later time at a further location. To make matters worse, she didnt even offer me and my friend anything to drink
Storage fox customer service is the worst. three years ago i work out adeal by paying three years up front. i gave them a check for more thansix thousand dollars. because i live over twenty miles away and trafficon the way and in that area is so bad, i travel there in wee hours. the firsttime i go i cant get in the building. it seems that i wasnt given twentyfour hour access after giving them such a big check. o.k. people makemistakes. now three years later this week 1- 20-18. i drive over andagain i cant get in the building. when i called the next day i was told ididnt have twenty four hour access. i asks to be compensated for my time and expense and was told nothing could be done until my three years is up. my three years is up in july. i should be compensated now.
A complete disaster of a place - had to wait in line for 15 minutes with only one person in front me, staff was walking around but not helping anyone. They didnt have my Uhaul truck or any other type of truck despite having a reservation. Sent me across town to another location. ONLY GO HERE IF YOU WANT TO MAKE SURE YOU WONT GET YOUR RESERVED TRUCK.
Rented a small room 5 yrs ago at a fixed rate of 75$ , when i first moved in my stuff, they guaranty me that the rent wil never get higher then what it was initialy !!! Well 5 yrs go by nd now my bil is dble ,for same room w out notice !!! I askd them why ! Nd they told me that they have the rite to rise rent 20% any time they feel like nd they em me a so called contract !!! Now if i am late they charged me 15 $ every 10 late days so u do the math !! They trick u in w 1$ month nd then they hammer you later !! W treats that if u dont pay they will auction all ur stuff !!! SO BE REAL CAREFULL DO NOT RENT W THEM !!! They think they r slick !! No one can auction ur stuff if u dnt agree on theyr price !! Facts !! Dont rent here mad BS
These people are shady crook thiefs!!! Do not store your things in here!! Run far far away and keep running!!. They look for any and I mean any excuse to evict You! They will disable your code throw a red lock on your locker and never give you any paper work stating anything! Then when you question whats going on they will make up lies! All of my things were stolen by these theifs and my credit card information used for flights packages and at atms. This place needs To be shut down they are running alot of shady business in here!! I will be taking legal action agaisnt them!!
Total reviews rating 4.3
199 Reviews for Clutter Self-Storage 2023:
Review №1
2022-05-18So glad we chose Clutter!! We rented and moved in last week to this facility. Rafael and Benjamin were very helpful and friendly. Rafael explained and showed everything to us and made sure we felt comfortable with our rental. The facility is great and we got a big unit for a very good price. Id recommend Clutter to anyone who needs some extra room in their apartment!! Thank you, Rafael and Benjamin!!
Review №2
2022-04-25Awhile back I wrote a review of this company because my husband and I as well as my daughter utilized them for storage and moving. We had originally dealt with MakeSpace and had a great experience when the pickup people arrived and packed up all of our belongings, which is why I believe most people give them a 5 star rating, but somewhere after they took them to the warehouse and then asked for their return, a myriad of items were either lost or broken. It is really disheartening as well as frustrating to spend several thousand dollars on storing broken or missing items. Their whole fee structure changed when they were bought out by Clutter and thus the reason for our asking for the items return. We still have not been reimbursed for the missing and broken items, even though it has been a few months, and from what I understand whatever we receive will be pennies on the dollar.Today we received an email from Clutter stating that they had found a few of our missing items and wanted to deliver them. Again, the delivery people were very amenable and by the book. They asked me to give them a great review and I told them that my previous experience had been horrible with the company, even though I was pleased with them, so its hard for me to give them kudos. As part of the discussion, the delivery people told me that the company is trying to resolve the issues theyve had in the past now that they are under new management. Evidently, the issue isnt with pickup and delivery - it starts once it gets to the warehouse. I can only imagine what is going on there. Is it possible that the employees at the warehouse just throw/jam things into the bins without trying to keep them safe and intact? How is it possible that so many items can get lost when they wrap and label everything?The delivery person asked me to reach out to the management of Clutter and voice my concerns. If those individuals check google reviews, consider yourselves informed since I dont have their contact information. I would not recommend your company to anyone.
Review №3
2021-08-10We were extremely happy with our experience at Clutter in LIC. Mr. Santos and Benjamin were extremely helpful to us and to our elderly mother who frequently needs help when she goes to Clutter. I can’t thank the staff enough for bending over backwards to help us move items into storage. Very clean, easy, hassle free location with great staff.
Review №4
2022-08-07Horrifying experience. Would give negative stars if possible1 - The initial quote was $456 for moving, one month of storage, and the protection plan. It was clearly stated during the initial quote that that pick up and drop off were included. However the quoted services ended up costing almost four times that at $1781.3.They tacked on seemingly endless fees and charges for pick up and drop off - charging both an appointment and labor fee for both pick up and drop off that were mentioned nowhere in the initial quote. I would have not used this service if I was properly informed of the actual price.2 - They broke and scratched multiple items (tables, glasses, artwork), amounting to a greater value than the protection (1k). Also there were several things that werent damaged but everything was just generally dirty when it was returned to me - even the things packed in boxes.3 - After I filed multiple claims they agreed to the damages and said they would send me a check in 30 days. This was a month and a half ago and I have still not received this.4 - They lost a very large piece of furniture and have been unable to locate it - claiming they have not found any evidence of this item being moved or stored by Clutter, despite me providing a picture of this item in the pile of items they were moving and seeing them place this item in the truck. This leads me to no other conclusion than that they stole my furniture.5 - They erroneously charged me for a packing appointment, which tacks on even more additional fees, claiming that they retrieved items from multiple rooms. This is untrue, as all of the items were packed by me and piled by the door prior to the appointment. I have a picture that I sent to them of this - however they denied this, insisted they went to multiple rooms, and would not change the appointment type.6 - I have a limited amount of stuff (in a studio - so just one rooms worth - 12 boxes, a few suitcases, and some lighter furniture like chairs and tables). It was all packed prior to Clutter arriving, and in one pile right next to the door. However the movers took five hours to move it out of my apartment. I eventually just started doing it for them because they were going so slowly.TLDR; Paid 4x what I was quoted for them to break and lose my items. Working with Clutter was hell.
Review №5
2022-07-09If I could, I would give this company a 0 star.As a storage and MOVING company, they do not understand the simple reality that movers cannot guarantee an exact arrival time.I’ve been a customer with them for almost a year now in the NY area. I now live in a different state that is out of their service area, so in order to retrieve all of my items, I’d have to hire my own movers to pick up at their warehouse.Surprisingly, their warehouse has a bizarre rule of “arrival” window, and if your movers arrive too close to the end of that window, they will have to come back another day. That means the movers can still charge you for the entire move because it’s technically not their fault.That is not an “arrival” window, that is a Processing window. And guess what, it’s because they have another appointment right after one another with zero buffer time.Why in the world would you enforce inflexible time windows in the most non-punctual industry? It’s almost like they aren’t movers themselves. And not to my surprise, the customer rep I talked to had never used movers before, so I had to explain again and again why all this doesn’t make sense.Stay away from this company if you ever think you will move out of their service area.
Review №6
2022-08-16This company has caused me nothing but pain and frustration. You call there is no really person to actually answer. You leave a message nobody call you back, you start a chat, the rep leaved the chat. you ask for management, nobody answers.. not to mention the lack f transparency in pricing when they took over make space. They charge you a month in advance so when you take your stuff out at the end of your cycle they will charge you again and do not prorate..even though the goods were out. I have been going in circles, asking for help, trying to get a time scheduled.. I am so worried abut my belongings... this is a nightmare. HOW DO I REACH A MANGER, WHO CAN ACTUALLY HELP ME CLUTTER???
Review №7
2022-03-25Very clean and dry space, convenient location and I really like loading/unloading area. Very friendly and attentive stuff. Rafael helped me a lot to understand and choose a suitable storage unit. Showed me what options I have. Definitely recommend this self storage.
Review №8
2022-08-01If you’re looking for a company to lose, destroy or just damage your things this is the perfect company to use. I’ve had them store staging furniture for me and they are absolutely THE WORST. Every time they bring me items that they haven’t lost there is always items that are damaged. And they are always gracious to offer for me the file a claim. The easier solution would be to simply do your job.
Review №9
2022-06-25I wanted to like this service but unfortunately their customer service is terrible. First they rescheduled an appointment I already had reserved and did not offer any compensation for the change. All we received was an apology for the inconvenience. Then when I tried to close out my storage unit they offered ZERO accommodations to get my appointment scheduled soonest and made it near impossible to speak to someone on the phone. The earliest I could get an appointment scheduled was 6 calendar days out and Im moving. Ridiculous. Only after sitting in an online chat session for nearly an hour was I FINALLY able to have someone call me and they offered zero help. Save yourself the headache! Shop elsewhere!!!
Review №10
2022-08-15Do not use this service/website. I used them and the movers scratched the hell out of my hardwood floors and then the Clutter claims department declined to pay for the damage despite immediately contacting them while the movers were still there. They refused to get on the phone with me and their supervisor and just in the chat box told me to file a claim which they then denied. They also during the move increased the price of my storage and the move despite me telling them exactly how much stuff i was moving on the website before hand.Highly unprofessional. They try to save money by forcing you through their online service center and really end up just being completely disconnected from their customers.