Outdoor seating
Yes
Starbucks in Watertown
Categories
Location on the map
Watertown, Jefferson County, New York, US
Service options
Kerbside pickup
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great dessert
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Solo dining
Yes
Good for working on laptop
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Prepared foods
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dessert
Yes
Amenities
Good for kids
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
LGBTQ+ friendly
Yes
Tourists
Yes
University students
Yes
Planning
Usually a wait
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 315-779-9029
Site: https://www.starbucks.com/store-...
Site: https://www.starbucks.com/store-...
Opening hours
- Monday:5:30AM–8PM
- Tuesday:5:30AM–8PM
- Wednesday:5:30AM–8PM
- Thursday:5:30AM–8PM
- Friday:5:30AM–8PM
- Saturday:5:30AM–8PM
- Sunday:5:30AM–8PM
Starbucks in other cities:
Comments (199)
Great store, coffee and service on par for brand. Very small store, expect a wait time.
Always friendly service from this super busy, often short staffed location. They do their best to keep up with the high demand in the area and make customers feel valued and welcome. In observing other customers as I wait for my drink, I would like to encourage other patrons to have patience and be kind.
Love there Grande mocha cookie crumble frappuccino and the people are very friendly
Even though we spent 20 minutes in the drive-thru, our drinks were wonderful and made according to our orders. The employee was friendly and everyone looked like they were moving as fast as possible.
The employees are nice enough… but the online mobile order always says this location is out of everything, so you can’t order ahead and you either have to wait 20-30 minutes in a drive thru or inside to get the same thing you would’ve gotten if you were able to order ahead. Seems like it’s very poorly managed.
I can make normal coffee at my own house or get it from Stewarts
Starbucks Watertown @ Arsenal St very friendly through the drive thru. Wasnt sure my Canada App would work but its did! Staff reassured me and was very helpful!
One of the strangest Starbucks stores Ive ever encountered. The workers are great, but sometimes you cant use the drive thru, sometimes you cant go inside, sometimes theyre closed during normal open hours, they have a LONG list of stuff theyre out of, and theyve been out of register paper for a week. Its as if this store is some remote outpost that only gets deliveries every other month, not a store backed by a multi billion dollar, multi national operation. Pathetic.
Love the new remodel! Its so much lighter, and more space to sit down. The baristas did a great job, and move very quickly.
Coffee is always (and I mean always) good. Customer service is typically good. The issue currently is hours of operation and whether or not the lobby is open or closed. One day it might be open, the next week it may be closed. And of course you dont know until you pull into a parking space and walk up to the door to see the handwritten Lobby Closed sign.Not a deal breaker by any stretch, but definitely an inconvenience for folks with broken window switches.
The location of this place is the reason for the rating. Other than that just like any Starbucks
One of the cleans stores Ive been in and everything is very organized. I especially like the food display.Good job ladies and gentlemen!
The line is so long it took me over 45 minutes to get up to the window to order. They are always out of something, and when your order is placed, they usually mess it up somehow. Go to Target up the street. They have way better customer service and it won’t take all day to get what you want.
This was my first time at this location and it didnt leave a good first impression. I went into the store (since I prefer that over the drive through). I waited in line, where there were only two people in front of me. I was greeted by a friendly worker and my order was taken.Then I waited....and waited...and waited. I was waiting about 15-20 minutes for my drink. The guy in front of me ordered four drinks, however in that time I would guess about 15 cars went through the drive through orders with their drinks.When I got my drink, the barista did apologize for the wait which was appreciated and my drink (caramel apple spice) was delicious. I just think at the time the 2 baristas making drinks for the window would have helped the slight backup inside.Im hoping next time I try this location I have a little better experience!UPDATE: went again and had the same experience.they give priority to online orders and drive-through.
This establishment has to be one of the slowest Ive encountered. The Staff truly cant handle the rush of lobby and drive thru customers. Even when the lobby is closed, drive thru is still backed up. Hopefully the establishment gets their act together and addresses the issue. If drive thru is your preference, plan to be in your car more then 25 minutes if theres a few cars ahead of you.
They usually mess my order up & I have to have them remake it & normally they still get it wrong. The one in target manages to get it right the first time, weird. But what really irritates me, is when they randomly shut down the mobile orders on a whim & close the lobby inside as well. 8 out of 10 times there’s 20+ cars waiting in line at the drive thru & it takes them FOREVER to get through the amount of people. We waited close to 30-40 minutes for 3 drinks. They really need to get it together. They also LOVE to change the hours ON A WHIM. Absolutely ridiculous & I’d rather go all the way to target & go to that Starbucks over this location ANY DAY OF THE WEEK.
Went in for UberEATS food wasnt ready. They made it a priority.
They make the drinks and food just fine, but cant handle the traffic. A Starbucks is only so large, I dunno if cramming more staff in there would fix anything.I know there is a Starbucks in Target, but it seems to me there is more than enough demand to support another drive through location in or near Watertown.Dont mobile order or you will be waiting forever; you may as well just sit in the line.
Never in all my years of Starbucks across this great country have I seen a worst store. 12 people on the floor and still a 45 minute drive thru wait time. Unstocked cups and lids, empty bean hoppers, no straws, yet theres a girl pulling matts and scrubbing them (rather pathetically) in the middle of a lobby with people waiting 50+ minutes for orders. All chaos and disorder behind the bar with dirty work surfaces and missed drinks... yet 3 staff members were eating while serving customers!!! The manager or supervisor calmly strolls out from the backroom during this horrific display of a shift, pours one cup of water for the line and returns to the back room without any word to the struggling and disheveled staff. Id like to say this was a one time problem, but for this location in Watertown its guaranteed. When I worked at the Bux, this would have been grounds for a write up and 3 times youre out, but this location perpetually has long lines, dirty store front, under stocked items, random closures, or mismade drinks. Its a sad display of what a good store should run like.
The staff is super friendly. Not loud, great atmosphere. The floor had wrappers and trash, but the tables were clean.
Very busy and the hustle was on. The barista was fantastic 😊
Over the last 2 years I have stopped at this location numerous times; today was their last chance and I walked out empty handed. Once again I placed a mobile order for a Venti Flat White. Many people were waiting at least 45 minutes! When I checked in the 2nd time, as we were social distancing I was outside, they had lost my order. I then requested a refund as I wasn’t going to wait any longer, and they were surprised! Really!? I’ve already been there an hour at this point! Who manages this particular Starbucks?I frequent Starbucks almost daily, for many years and in several countries. Never once have I ever come close to experiencing this consistent lack of service.A few of us had a conversation about while waiting also. Our suggestion- new management!
It has great service. But, the flys are so bad in there. I was in the corner reading my book and it was battle for me to even finish it.
Whenever I can I avoid thus starbucks. Wait times are insane and hours are changing constantly. Today it’s 7-4, what kind of coffee place opens at 7??? Most other starbucks are up and running at 530. I’m giving this two stars because the drinks are still good but the wait is ridicoulus and shutting down mobile orders did nothing
Super friendly and always taking their time to answer questions. I like how I could just come in and order, and take a seat. I just like how they keep it neat.
Consistently cannot handle juggling the drive thru and in store orders. After waiting 40 minutes and watching the drive thru line disappear before I received 2 drinks, I decided to put it to the test.I sat in line until I could no longer go forward without risking getting trapped while my husband went inside. I can confidently say, I could have made it through the drive thru before my husband made it out. 5 cars passed me made it through before he came out.
No, go to brew haha, Chrissy beans, or beeses keep it local
Went on the day when they were giving out the free holiday cups, and despite them being crazy busy they handled it awesome! Very organized to keep things running smoothly. Order was correct and delicious! The entire store and drive thru was crazy busy and they handled it great.
Went through the drive thru and asked for a Trenta Dragon Fruit refresher, they handed me a grande. I didn’t make a huge deal, and walked inside and said, “i payed for a trenta, and got a grande.” Girl at the cash register apologized and offered to fix it. Until the girl behind her rudely cut me off and said whatever the receipt says, is what i got. Not to mention, i payed for a trenta. Wasn’t upset or anything until the worker rudely told me i was wrong, and said she can’t do anything to fix it. Only bad experiences at this starbucks.
Waited 10 min for my drink and the line was not moving. I asked how long it would take for my drink and they said another 30 min at least. That is UNEXCUSABLE. Who expects to wait almost 1 hour for a coffee? If we were told that from the start when ordering we would have not ordered and wasted our time standing there.
I submitted my mobile order at 3:04, and I understand that the establishment was busier, but I did not receive my 2 cold brews until 3:36. It would have been quicker to go through the drive-through, as people who arrived after me were served before me. What is the point of having a mobile account and building loyalty if youre just shuffled in with the masses? I also saw the barista printing out tickets and pulling orders out of order based on people complaining - which just made patient patrons have to wait even longer. Just so disappointed in my visit today. (3 stars because some of the staff were friendly and the drinks were made accurately).
Food, drinks, and service are fine, but do not go through the drive thru unless you have 45 minutes to spare. And this wasn’t a one off. Every single day it’s like this. I don’t get why as I’ve been to several other locations that seems to move right along. At this location, each car is at the window for about 7 minutes. Insane!
As usual 10 minute wait at the drive through.
Never have the nitro cold brew. They have actually sold me regular iced coffee as the nitro cold brew on several occasions pretty much ripping me off. Since the lines are soooo long I hve never went back to question it or get money back. They are never open on the hours they have posted. Ill arrive there at 540a.m. and the place is still closed. Just pretty poorly managed overall because this stuff happens frequently.
Torn with the change in review. Used to be my favorite coffee. The machiatos very strong, which is what I prefer made with espresso, but lately it has been inconsistent not only machiatto but lattes as well seem to be mostly creamer. Way to often I have ended up with a cup less than desirable.
I realize that were in a covid protocol right now but it wouldnt kill you all the cleaned up tables on the patio keep them somewhat nice and had a garbage can out there. Some of us like to sit outside and have a drink while we still can, and not have to bask in the nest in this on top of the tables from other people. Other than that my drink was fine in the oatmeal was delicious.
Unfortunately this location has been having issues with being out of products lately. They have a huge list of items, ingredients, and foods they arent currently serving. Kind of a bummer, especially since the line is always extremely backed up, and there is no way to know if they will have your drink/item until you order. (Mobile ordering also hasnt been available for some time now.)
I just went through the line at this Starbucks in Watertown, I ordered the same drink I get everyday. I was the only car in line so I was glad I didn’t have to wait. When I get to the window to make my order I was greeted with attitude, I just ordered and made sure to thank her. I get to the pick up window to pay and was given the wrong drink. I paid and went because everyone has bad days. I went to take a sip and my drink was literally just milk. I wouldn’t mind it if there was any trace of the main ingredient but it was just a cup of milk and for ten dollars I just wanted the right thing. I go back through the line to talk to the barista and apologize for coming through again and just asked for a small cup of chai so I could put it in myself, not to remake the drink because I knew it would be frustrating for them. She then proceeds to tell me that I’m wrong and that the drink was made right and ended it with a snide remark. I am astonished being that I work in customer service and hers was absolutely appalling. I go to the window to apologize for the inconvenience and she just says “YUPPPPP” and walks away like I was the one in the wrong ?? I used to love this starbucks but that will be THE LAST TIME I will be getting ANYTHING from here again.
Stopping at Starbucks is always a treat! Staff are incredibly friendly. Beverages are always as ordered. Its hit or miss whether the sandwich ordered is available. The drive-thru lines during COVID Pandemic have been insane and dining room isnt always open.
They are always so kind and have great service. I haven’t had an order messed up since I started going there.
Other than the target and on post outlet this is the closest Starbucks in north country. They know this yet continually dont have enough inventory. Its constantly sorry were out of that with an attitude of what they do have as if to say: how dare the customer ask for a menu item we failed to properly resupply. Nasty attitude wench.
The lack of customer service is unreal!! My drink was not made correctly, so I went inside and explained this to the woman at the register. Mind you, this is the first time I have ever had to do this, but I’ve drank enough of their coffee to read the message on their cups. The woman at the register was rude and unprofessional and began talking slow as if I wouldn’t be able to comprehend if she spoke normally. Told me how to order next time. Well, I’m here for my “next time” and ordered how she told me to. The woman at the drive-thru was confused and corrected me. I had to explain to her that’s how the rude woman wanted me to order it. Regardless, I’ll no longer be using this location despite the convenience. There’s a Tim Hortons right next door.
Always very friendly customer service and the remodel is beautiful 😍 always feel so welcome and comfortable around the ladies and gents here !!! This is my go to over target location
Has to be the worst Starbucks I’ve ever been to. Longest waiting time, Worst drinks.Sorry, used to be better under different management. We miss you Shana.
Do not utilize the drive-through unless you plan on waiting 25 or more minutes, the drive-through service at this Starbucks is the slowest service I have ever experienced and it wasn’t just today, it’s always like this no matter when you come to this location. Fully plan on waiting no less than 25 minutes because they are absolutely the slowest drive through in all of upstate New York.
Love Starbucks. It seems like this store needs more employees. Service slow but good drink.
Management needs work on hiring. I enjoy Starbucks but not any longer, the old baristas made the store worth visiting and I miss them. 2019 was a much better year for this location and returning to this location is a letdown now that some of the ladies there are gone. Heartbreaks
The line at the drive thru and inside is consistently 20+ minutes. Other Starbucks locations can handle crowds and keep the line moving but this Starbucks cant seem to keep up. They need a bigger store. The drinks are usually great but the wait time is just absurd.
The smallest Starbucks I have ever seen or been to! Relatively short wait for 4 drinks ~ 5 minutes. Always appreciate a good Frappuccino.
I go here too much ha but it’s always busy! Except to wait in the drive thru at least 20 minutes. Mobile order pick up seems to be significantly quicker. Never had a bad drink or bad service. Fantastic.
I’m a starbucks lover and for the first time ever I experienced absolutely the worst customer service at this location, not only did they have a shortage of most items but got my order wrong not once but twice in a row. Absolutely ridiculous.
Excellent coffee and food, clean bathrooms , fast internet and a nice outdoor seating area. The drive through is a bit tight through.
The females this establishment are rude and talk down to their customers. I literally waited 40 minutes for a single ice coffee while I seen there were cars flying through the drive through . when asked why it was taking so long I got a, we are under staffed answer. I think its absolutely ridiculous these people would lose their mind if they were in an actual busy area like the city or long island
I visited the store twice during the week of June 29th. They were compliant with Covid which is good, but they seemed to be overloaded and I had mobile orders that still took several minutes to get going despite ordering them a good amount of time in advance. I am happy they are getting a lot of business but hopefully they’ll be able to project now to have enough staff on to meet demand timely.
Always busy but need a caffeine kick. This Starbucks is fast and friendly. They are hard working crew and i think the customers should be nicer to these employees. I understand the service industry and I commend their beverage making skills every time I stop in.
The food is great, and the staff are friendly. It’s just that they didn’t butter the bagel and said that we would have to wait until we leave. Weird.
Currently at Lowes, but Starbucks is very good! Nice staff and very understanding for your needs!
Pretty good service, although some of the baristas dont use the proper formulas for drinks i.e. water in iced chai, and dont top off drinks if they dont have whipped cream. In spite of this the manager is really nice and most of the staff are incredibly polite even when they are busy.
All Starbucks are the same but servers and barista are not. I like them here cause they nice.
Im having to change my review from last year because the quality has seriously declined! The baristas dont always read the lables clearly, often dont even mix the drinks, and forget to add things. Today I went to get my drink and instead of heavy cream I got regular milk and there is NO coffee in here. Its just a cup of milk and pumpkin syrup. Just go into Target if you have the time or just skip it in my opinion.
I love this Starbucks! The staff is always friendly and helpful and everything is always made to my liking. The place is clean and organized, usually stocked with everything. Oh and did I mention I loooove the staffs attitudes? I will be there in the morning to get my drink and egg bites.😁
Got a matcha latte and it was barely warm. Not only that but the staff was extremely unprofessional I could clearly hear them talking about someone, not in a nice way either. Not sure if it was a customer or a co worker they were talking about it but myself and the person next to me could head them clearly and they were pretty obvious. Extremely unprofessional.
Starbucks in general is too expensive, but I keep going back. Drinks are usually great, & 85% of the time service is excellent. However, this location is always running out of supplies, & seems to have high turn over.
Visited this Starbucks yesterday. We went in to order and my 5 year old child really needed to use the bathroom. I understand that it’s take out only, but you can’t let a small child use the bathroom?
This Starbucks and it’s employees are great, however I think the management team needs to explore options to place another stand alone store somewhere in Watertown. This Starbucks during rush hour becomes very overwhelmed and individuals end up waiting over 30 minutes during the busy times of the day.
Cute place! Ive never seen a Starbucks that looked like this one did on the outside. We went through the drive-thru though & the barista didnt make the order how we wanted it. It wasnt a crazy order! It was busy though so Id give this location a 4.5 if I could.
Sort of looks like it needs a good scrubbing
We were in the drive through and my friend took a picture of something on the drive through counter while the window was closed. The associate proceeded to yell at her and told her she needed to delete whatever picture she took. And that it was against starbucks policy to take pictures of associates. To which she showed him that he was in fact not in the photo and he still yelled at her to delete it. She then looked up their policy and it states employees cant post photos of themselves but nothing says customers cant. If she had taken a photo of the associate it would have been much different and she would have deleted it but his behavior was completely uncalled for. We will go elsewhere from now on.
Closed more than open lately. Not worth the drive there
I feel like a lot of the employees have had an attitude or moved really slowly here on a number of occasions and the baristas are VERY inconsistent with the recipes. I always get an iced caramel macchiato and it is always a different color, with either a ton of caramel or sometimes barely any. I love when I ge t extra coffee but there are times that my drink is essentially milk. Ive been to countless locations as a regular in the past and this place is by far the most unpredictable.
I ordered a venti Carmel macchiato with 3 shots of espresso this am and got a cup full of milk. There was no Carmel drizzle, or vanilla syrup, and I highly suspect there is no extra shot. Generally they are pretty good but this am was awful. I don’t like paying 6 bucks for a cup of milk.
Place looks nice, employees seem nice but my god the service is incredibly slow. I used to go here once a week but I started to notice if I didnt come ridiculously early, Id be late for work especially since their drive thru is extremely narrow and once youre in you cant drive out. So I started to come inside, same wait times. I stopped coming for a while but the fall flavors are back and they are delicious! Went last week - almost 30 minutes for one caramel ribbon frappuccino. Went again today - a tad over 20 minutes for a pumpkin spice frappuccino. They should put a TV in there with how long you wait.
Rude staff! We are 6 hours unto a road trip and very ready for a bathroom break and a coffee! The staff is yelling at us “MAM YOU CAN’T USE THE RESTROOM”. Covid closed.Ummm.. what are we supposed to do? They sent us to Speedway, but their bathrooms are closed.Seriously, if you can have merchandise and drinks/snacks for everyone to touch, then you can open the restroom and keep them clean for your customers.
Chill cozy atmosphere. Modern spacious layout. Modern lounge space and tasteful placement of furniture and tables. Playes music over the speakers that I enjoy listening to. Temperature controlled. Friendly workers. Spoiler alert I dont drink coffee, but my friends do -- and they wanted to go to Starbucks.
Great place to go and get coffee. Its unfortunate that so many older people like to come here and berate all the baristas for doing a terrible job, even though they are in fact the ones that terrible and impatient as can be. The staff was wonderful and very polite with making sure everything was correct.
Walked in and there was already a group of people waiting... ordered A Strawberry Frap. Waited for more than 15 minutes to finally receive my order with more whip cream than anything! Tons of people came to get their orders fixed from drive thru as well as dine in! Not satisfied with my order and was even insulted when I asked why my order was wrong !!
I love this place because they are very sweet and help you when theres just too many choices. They make suggestions that are amazing! I have yet to be suggested a bad drink or food item.
The coffee and service was just amazing. And the store its self clean, fresh, and a very welcoming area. Besides the wait, its well worth it. Try to find the times when theyre the most busiest, just so you dont get stuck in the morning coffee drive thru, mid day life crisis coffee run, and or my personal favorite Give me the coffee and no gets hurt run. Also please do try their yummy selections of treats. The lemond bread is on point!
They constantly struggle to make coffee orders in a timely manner and are constantly running out of product. They have messed up my order 99%of the time. But they are usually nice and fix it all.
The slowest Starbucks on the face of the planet. Sometimes the line is so long I dont even bother.All that being said the staff is always great they comped me a beverage today.
A really busy Starbucks right in the heart of Watertown. I think its a great place to casually meet for hot or cold beverages. They also have a space outside which is nice! Staff a friendly and deliver orders fast. I will go again.
Their coffee is very good along with their food. I just wish they would put the flavor choices on the menus for the coffee. I dont have a starbucks in my town but when i drive to watertown and want to get a coffee i stop here and can never figure out what they have because their menu is missing all the flavors.
Usually this place is top notch. But we drive through Monday between 12-2 and we are wondering why its taking longer than usual to get out drinks. The car in front of us had a couple drinks, no big deal, then it was our turn, we buy a couple drinks and my friend and I look through the window and see the employees carrying on in conversation. We see her holding my friends drink in her hand and we are wanting to get home, but we already paid. . . So we sit there for like 5mins watching these girls carry on while holding her drink in her hand. We started to catch onto why everything was taking so long. New employees Starbucks. Tim hortons has faster service.
Place was Filthy, bathroom has mold growing on the tile walls near hand dryer along wall tile Grout. Grout was black with what looks like mold. (I ve seen the tile grout mold in numerous similar starbucks bathrooms tho.) Oh yes took 30 mins to get 2 Hot Drinks which were tepid at Best. But the Staff seemed really Happy. Worst starbucks experience ever
Best coffee ever and well around town thats for sure ...the service is amazing and the workers are always smiling and happy ever in the early morning hours ...my favorite by far the salted Carmel mocha. ...venti in a mug not paper cup ....super delicious...i give it 5 stars definitely recommend to all :)
The wait times seem really long at this location. The lobby is also never very clean. I also ordered a coffee with sugar, and they added Splenda instead. Upon requesting the correct drink, the barista couldn’t even locate the sugar.
Ive never had an unreasonable wait time here, nor incorrect orders, and the staff has always been friendly, which I cant imagine is easy to do because there are some real meanies that treat them like coffee slaves.
Extremely disappointed with this location. I love Starbucks but this place should not be aloud to represent their name. Wait times are always ridiculously long and staff always seems to be running around like chickens with their heads cut off. Countless times I have gotten drinks 3/4 full or sweetened when I specifically said no sweetener. Today was the last time I will ever go there. I cannot have Coconut as I am allergic so when I asked for a Chai Tea Latte with Almond milk and they made one with coconut milk I told them to remake it. They did and I left but when I took a sip I immediately realized it has coconut milk in it! Now luckily I’m not allergic enough for that sip to cause any issues, but seriously this is ridiculous and thank god one sip wouldn’t hurt me! This place deserves no stars in my opinion.
Slow service messed up coffee order.
They knew their coffee well, great customer service, their fast at what they do. I had a great time talking to them, and they found me some great options for food that went along with the coffee that I ordered. Will return and tip more next time.
I visit this Starbucks frequently. I am easily satisfied and many baristas at this Starbucks are great. But today my experience was the worst. I ordered a green tea latte and it came out white....... I asked the barista to remake it and she was rude. She insisted she made it correctly and trash talked me behind the bar with her back turned when she remade it. No apologies at all, only a glare and huffing when she pushed my drink back at me. The next time I return to Starbucks I may walk out the door if she is the barista again.........it was THAT negative of a experience.
The wait times in the drive through are ridiculous. I remember now why I never come here any more. Service is poor, wait times are poor, and prices are high.Edited: I used to park and go in as recommended but the waits were just as poor. I have even ordered ahead with the app and get the same poor experience. Not coming here again...it is a waste of time.
This is a small place and parking is at a premium since several folks like to just hang out, as is typical of Starbucks, and the parking lot is small. The busy young staff appear a bit stressed once in a while, and you cant blame them, but the coffee..... aahhh..... it just doesnt get any better than Starbucks! I have to say its worth dealing with the parking, or just go thru the drive-thru because the end result is sooo worth it!
Great service and friendly workers- only downside was the bathrooms being unclean.
The barista Zach was very helpful when I was trying to select a new beverage to try
Excellent and fast service. Delicious hot mocha!
Absolutely love going to Starbucks for their ice matcha green tea! Its the best and it doesnt taste like it came from Lipton. I do like their cake loaves as well. Have to have a slice to go with my tea.
Its your average Starbs. Quality java, clean with friendly, welcoming diverse staff. Random guy writing his screenplay on a laptop and squealing teen girls all included.
Never been to such a rude and slow and unprofectional Starbucks . And I’ve been around the world even in foreign country’s ha . They never can get my drink right the first time , I’ve had so many remade drinks it insane !!!! Always additude even before getting my order which is a simple americano out . Like the easiest thing to make I don’t understand why I’m the one telling them how to make it ! Won’t be back !
They usually get your drink wait but sometimes the wait is outrageous. If you can, definitely order ahead because there is only 1 Starbucks!
Not sure these employees always know how to make coffee some days! I have waited 15-20 min or been completely forgot and had to go up and ask if I was missed , but its the only coffee around so I dont have much of a choice.
Sometimes the wait is a little long, but drinks always come out fast. Sometimes the drink is wrong, but the staff is always willing to remake it. Try an Iced Chai Tea Latte with a shot of White Chocolate!
This group has been super patient with all the crazy Karen’s. Y’all were slammed and still did your job and smiled :) thank you for the delicious drinks !
Its official, this is the worst Starbucks ive been to in my travels.Its like their machine is broken because the espresso suck and by suck i mean weak, incompetent compared to other starbucks.The baristas have 90 percent chance of making a crappy drink, the flat white suck, the way they make the cappuccino suck. The reason i gave it two stars before was because starbucks is known for a richer darker roast but this particular starbucks is the worst ive ever been too, i mean their drinks suck most the times i go there.. I strongly believe that their espresso machine is broken or baristas are re using espresso grounds. And or they all suck.
Only coffee shop in town who sells oatmeal during summer time. Great customer service. Great food and great coffee!! Always one of my favorite spots for a quick breakfast on my way to work!
This was one of the slowest Starbucks Id ever been to. There was no one I repeat no one in front of me yet somehow I waited 15 minutes for a latte? There was a mobile order - I get it but there were two people working and only one making drinks
They have the BEST coffee. They are always polite and very quick even when busy.
Its Starbucks. Good coffee at a slightly higher price but it makes my wife happy and I get a shoulder rub when I come home with a latte for her. Place is clean, staff is friendly and doesnt laugh at me when I dont know how to pronounce my wifes order
Theres been better Starbucks stores. This is one kind of slow in processing your orders. Whatever the time says on the mobile order add another 5 minutes to it.
When I tell you I will not go to any other Starbucks from Watertown to Syracuse. This Starbucks makes the best drinks and their customer service is amazing! That you for always being so kind even when I don’t know what I want to order lol
My wife and kids love this place
I often stop here on travels between Syracuse/Cortland and Canton/Potsdam. So far I have always had great customer service and quality products whether it be coffee, pastries, or whatever! No complaints!
The barista made our coffees wrong. It was 6am though. Maybe he was still tired . He made then again without hesitation of course. Decent place. Friendly staff.
Drinks arent made the same every time? (Whipped cream, drizzle, etc) A long wait isnt unusual either, but Ive never had a bad experience here.
They need more staff, you always have to wait at least 20 minutes in the drive thru and at least 10 even if you pre-order with the app.
This is a nice, clean Starbucks. Even when I went there late at night, they hadnt run out of any of the sandwiches. They also got my order correct, which is good.
Only Starbucks opened in the early morning. I got charged 50 cents for Graham Cracker crumbles on my smores frap, milk in my vegan drink, and not the size I requested, so, please charge me to correct yourself! All Different visits!
Very slow, even to get a pre-ordered mobile order. I pre-ordered and it still took 20 minutes after the time it said to get it!
Pretty good Starbucks location overall, but the music here the last couple times Ive been was way too loud and often a little obnoxious. I think the music wasnt from the usual Starbucks playlists, since it was different from what the Starbucks app said was playing at the location.
2 slowwwwww!!!! (Based on starbucks standards) Coffee is standard but service is so slow, I could drive to fort drum and get my coffee there in the amount of time it takes to get a coffee in line here!
Slowest starbucks service ever... never been without having to wait a half an hour for coffee or longer, even when there is only a couple of people in front of me.
Food and beverage were very good. But at 7AM, the floor was very dirty and not one table was clean. Makes you wonder how often they actually clean...
Absolute worst! I hope you carved out an extra 3 or 4 hours in your day to wait for a drink that takes 2 minutes to make.
Horrible2 stops on a trip north. First our orders did not go through....tried on the way back. The cashier got it wrong after asking 2 times.The place needs retaining!!!
We stopped here on our way back from Alexandria bay. Courtney is rude. She was rude to her co-workers and customers. I asked her a question about my order and she replied so rudely that everyone there noticed. I will not be coming back to this location.
I ordered something on the secret menu & the person that took my order made it PERFECTLY. & thats coming from a pregnant lady lol. Thanks!
Staff was very friendly! Store was nice and clean, and service was as professional as expected.
Long wait at the drive thru but the drinks were worth the wait
The best coffee around. Getting thru the drive thru is sometimes hectic so if you want it quickly, park and walk in. Great customer service and Ive never got any nasty coffee.
Its your normal Starbucks however, due to covid and them not letting people inside be prepared to wait in a long drive thru line.
Spot is always too busy
The music is loud, it’s run by a bunch of college kids who apparently need 12 of them to make one cup of coffee. The best part is when I get my coffee and it tastes like complete trash.... like who hired these kids ..... never again Starbucks
Great coffee and breakfast or lunch items
Some issue with our names but its always the same joke in Starbucks :)
Okay from a coffee perspective Starbucks wins hands down, that said they need to figure out their staffing, their online orders and prioritize, I have left twice because the line was down the road, well over a 40 minute wait is beyond ridiculous and it has no signs of improving
Good but slow the one time Ive went.
Long line at the drive thru, but pretty fast and friendly staff.
I think corporate, like most franchises around Watertown, underestimated the popularity of Starbucks even in a rural area and chose one of the smaller square foot options available. Hence, the location suffers from a lack of parking and indoor seating and makes for a poor user experience. Often times the line for the drive thru stretches out into a nearby restaurants parking lot, and Im sure every hardworking, polite, under-paid barista there is sick of tripping over each other behind the bar.That said, the new christmas tree frappuchino is a real hoot, but be sure to get it made with coffee.
Not bad place, just wish they played better music. Im all for folk music, but every single time I come here? Its already a pretty depressing day out here. Their desserts need some work.
One of the best coffee around,p.s. order ahead 25 min wait get the app.
One of my favorite coffee shops on Arsenal St. Always friendly and my order is absolutely perfect each time!
Employees are generally unhelpful, service is surprisingly slow. I have had simple orders messed up multiple times at this particular location.
Omg 😱 my favorite place everyday, Venti Ice White mocha with sweet cream cold foam and extra caramel drizzel uff uff yeah imma kinda obsessed lol
Mobile order twice incorrect. Never have tea available.. never have coffee party box to go! Young females that work do not know customer service! This store is pathetic! I suppose it fits with Watertown glamor!
Starbucks is great but this one is hit or miss. Absurdly long waits both inside and at the drive through. Staff doesnt really take the time to get to know you and Im aware that Starbucks is big on that.
30 minutes wait for one coffee. Close to only drive thru randomly and with no indication other than a locked door. Trash
Have been waiting in drive thru line for 25 minutes. I was at the order box and they have 5 people working inside. Crazy slow place to get a simple drink.
Open for take out or drive thru only which I get. But being off the highway having the bathrooms closed was unfortunate. Travelers need both.
Slow service... thats all I can say about this location. 45 minute wait from walking in to picking up 2 drinks at the counter at 3pm....Management really needs to fix this location.
The baristas are always so courteous, even when they are swamped with customers.
Sad..... I just went for a drink over there and it tasted like milk with ice, I think the barista forgot to add the other ingredients The place is nice, the workers are a hit or miss. So every time I used this place for my drink it’s a gamble.
Because they are shorthanded, there is no counter service. I ordered on the app and picked up.
Would give 5 stars if they got my order correct, but what coffee shop gets orders correct these days.Very friendly staff.
Great environment and employees. Always a great time when driving up here to get a coffee! Helps veterans and current active military with a passion!
What can I say about Starbucks? I love the atmosphere, friendly attendants, good coffee. I dont like how confusing it is to navigate the parking lot to get to them!
My time and experience is always great when I come to this Starbucks. I love everything about it. When I have a craving for Starbucks I always like going here. The atmosphere and the people.
Drive thru was a little slow but once you get there the service is excellent
Waited for 15 minutes in drivethru. Ordered an iced coffee. Still messed up order. Wish i can give 0 stars
Super slow. Female staffs always have attitude. I used to come here every single day for years but not anymore
Said our online order was ready to pick up, and had to wait 25 more minutes for our two sandwiches, are they rolling their own dough back there or what???
Cashier took my money forgot my straw when she finally came back asking me if I was waiting on my change no but how bout a straw
Its Starbucks. They have the barista thing down.If youre over the pumpkin spice latte, try a pumpkin mocha. Ever have pumpkin chocolate chip cookies or muffins. Liquid version of that. Enjoy.
My family got beverages this morning traveling. Nothing but smiles from our barista, Kate. Thanks for being so fun! :-D
This Starbucks is horrible. They never have what you want and they are notorious for getting the orders wrong.
My daughter and I go there quite a bit we really like the coffee there
Always always always has the longest wait time. It doesnt matter if you choose the drive through or cafe. If there was another option for a drive though I would choose it.
I dont come here very often but when I do theyve always gotten my orders right and have been friendly.
They are so nice and efficient... Probably because of the usual Military walking in.... I really depend on this Starbucks when I travel to and from Watertown
Had a great experience than the other Starbucks.Very happy with their customer service.
Didnt go here, dont drink coffee- bought gas
Half hour wait. Told I was coming aND many people passed me slow day. Finally figured out I was forgotten. I dont think my cup was ever made and so not in queue.
This Starbucks is great! The staff are always very friendly and theyre quick with the drive thru lane!
Orders always come out right but theyre wait time is way to extensive
It’s a Starbucks, nothing really special about this location. Slow(er) service at times.
Hit or miss on employees being rude....slowest Starbucks I have EVER been to.
I think this place is really great. The only thing I dont like is that the music is loud here, like unusually loud for a coffee shop.
The drive thru moved quickly and the staff was very friendly.
Really swamped but had extra employees on for take out cup giveaway. Good service, just a long line.
Very busy and traffic pattern is tough.
Waited over 30 minutes for my mobile order, and there was not a lot of concern from baristas about when my order would be coming out.
Baristas have given up on making it warm a friendly. But the menu is the same as everywhere else so less for the same high price:(
My favorite place for a coffee pickup when Im craving a Americano. I order online with the app, its fast and easy.
Slow, not enough people to help. Serve mobile orders before Walk in customers. The food in the display case is only display, out of many of the items I requested.
Fast, friendly service :)! Drinks made perfectly as ordered!
A pretty nice place to get some work done, but every time I am in here I have to swat away flies. Every. Single. Time. Please, hang up some fly tape or something.
Hands down my favorite place to be early in the morning! Well trained staff and amazing services!
No baked goods were out 30 before closing. I asked if they were out, no you can have whatever you want I asked what they have, the answer pastries, donuts, croissants... Ummm you think??? Never go to that Starbucks again!!
Small but efficient place
Longest wait EVER. And after the 15 minute wait for 1 drink in the drive thru,they messed my order up even though my cup clearly said what I wanted.
Total reviews rating 3.9
199 Reviews for Starbucks 2023:
Review №1
2022-05-30Very hostile inherent environment these young people were rude , very lazy dirty and completely unpleasant while I was there 5 times and would bring colleagues in for a cup of Joe we were showered with bullying by employees to employees, one time we were told that the fresh pot would be the same as a pour over? To put it simply the whole store and differently the managers need to be dismissed completely restored.
Review №2
2022-04-23Service with a greeting & a smile goes a long way to making ones experience so much better. Thank you to the staff that were serving today, Friday 22 April 2022 @ 2:30ish pm.
Review №3
2022-06-09Mobile order, real nice customer service. Had my order ready within a couple of minutes. The parking lot is a little weird but over all would come back.
Review №4
2022-03-03Starbucks is describable in one word...Consistent.
Review №5
2022-06-07This is the 3rd time in 10 days that I have visited this Starbuck and I am very impressed how friendly and efficient the staff is and how clean the place is.how friendly
Review №6
2022-04-04I had purchased a pour over set, for the price of the pour over set wasnt to bad. The staff were very professional, polite, and pleasant to talk with.
Review №7
2022-04-21Staff is always friendly. Place is nice and clean. The drinks tasted good.
Review №8
2022-02-05I love Starbucks ❤️ I want to thank all of you for working and serving us all with kindness. Thank you take care and be safe.
Review №9
2020-09-18Last time I went in someone immediately screeched “wear a mask,” before hello. No politics here...they’re just rude. This town is rude. We have 2 of these haunts and honestly after a long-day-drive or what have you, I seek out that mermaid Illuminati lady hoping for that ray of sunshine (even the awful red at Xmas)...It makes living worth it. But here, have no expectations and if your coffee is lukewarm and almost what you ordered you’ll at least be content when you leave. It’s Watertown, be friendly, share love and don’t expect any return on your affections—but at least you tried.
Review №10
2021-11-18ISo this morning I went to this store to pick up an online order! A Toasted White Hot Chocolate! Pick it up really quick and after a while I figured it wasn’t a Hot Chocolate. It is actually the first time I got my drink wrong there. Mistakes happens and I totally understand! Not mad or nothing. It was coffee based and I can’t have coffee! Went back to the store and got it fixed in les than 2 minutes. I really don’t remember the girls names but they were the best honestly! I’d felt really grateful for it. These are the things that I think need to be shared the good ones!!!! Thanks Starbucks for always go above and beyond for the customers!!! 🥰