Kerbside pickup
Yes
Duane Reade in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
Delivery
Yes
Drive-through
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible car park
No
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 917-492-1038
Site: https://www.walgreens.com/locato...
Site: https://www.walgreens.com/locato...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:9AM–9PM
- Sunday:9AM–8PM
Duane Reade in other cities:
Comments (63)
Long story short I purchased vitamins totaling 1 amount, the discount at the register was half that price. I have no complaints about the care they have for the community.
Customer service was very un respectful.
I order 2 poster board pictures it said it’ll be ready by 8am I go at 4pm and the guy tells me we don’t have poster board. When was you planning to call me and tell me? He didn’t say anything at all. So unprofessional! You can’t ask for help in there cause someone always has a attitude as well ! Smh horrible!
They never answer the phone and when asked about a product they know nothing about it and walk away just leaving you standing there
I called for some customer service for the photo section and the first time i called they hanged up on me. second time, were sorry our staff is on line with another customer it said that for about 15 minutes and i gave up. I swear i have never called such a rude store before,
I’ve been getting my medications from here since I moved in the area 8 years ago. Since 2018 the customer service in this particular location has deteriorated very much. The pharmacy staff is rude and unprofessional, i go pick up my medications and have to wait at least 40mins to an hour because it’s not ready yet, but i received a text two days ago that it was ready?! If I ask a simple question it seems the staff here have not been trained on the importance of customer service. And calling this place!!! They never pick up the phone like it’s insane smh... really hate this establishment.
Just needs more cashiers sometimes
Dont utilize this store for photos. The machine is always broken and they dont tell you until you have arrived to pickup. Only shop here for regular products, and not even, theyre expensive compared to their competitors.
I usually come to Walgreens because they have good sales but recently they dont have the items Im looking for. Whenever I go they seem to be out of whatever it is I need.
Wow. Incredibly disorganized. Don’t come here expecting a smooth pharmacy experience, they “think” they don’t have my medicine. What does that even mean. I recommend going elsewhere for your pharmacy needs.
Giving 1 star is way to much. Poor customer service. They temporarily closed without giving notice to their customers. How are people supposed to get their medications?
The old short Hispanic lady with the short white hair complained when I asked to do a refund. She claimed it was giving her a “hard time”
This store has gotten worst over the years hence the reason for people calling out. Theres always a shortage of staff. Yesterday the manager said she was the only one working. Unbelievable, that the store would be open with 1 staff.
Customer service is barely decent. Its good to just get in, get out.
Very slow service in comparison to other locations. One person available to service the pharmacy requests. Already standing 10 minutes on line and there’s still 3 people ahead of me. #annoyed
Wasted time waiting for them to get my package. extremely understaffed. waited over 20 mins for them to find me my package. avoid this place at all costsedit: 30 mins and the package was apparently right in front of them......
Great selection of things to buy but workers behind the desk move slow and the rest of the workers sometimes just sit around when customers need help.
Ive been using this store for many years and the customer service is great. Cashiers are nice and I always find the items Im looking for . Glad they are a part of the East Harlem community 👍
The definition of terrible customer service. No matter when you go, it always takes forever. There could be one person in line and you will still be stuck for eternity.
Its so sad that you have your co-workers wearing coats and scarfs while being on the clock.... this is a big company all over the city and you as a company make too much profit to not being able to provide a warm and safe working space for your employees.
Excellent service from pharmacy team (Lillian in specific)
Is this store closing down or something?.. Because nothing is ever stocked and shelves are always empty.Very unusual for Duane Reade
I stopped by everyday to see if the delivery of the toilet tissue that is 10/5 has arrived n theres nothing. When I asked a personal they told me ,tomorrow that is why I went everyday. Wh
Long lines, slow and understaffed, minimum level of upkeep.Walked out multiple times on purchases while the counter staffed dragged their feed providing service. Management is less than useless.Pathetic.
I waited over 40 min for meds. then when I realized that people came n left t I asked about my meds,oh we dont accept ur plan here Dam u tho k
The manager at this Duane Reade is rude and not very helpful. The store is drab and half empty. It looks like it’s on the verge of closing. Maybe if we get more Caucasian people in the neighborhood, they will shut down and renovate the entire store. However, there is one male employee who is helpful and courteous but I don’t know his name and the pharmacy staff is awesome!! 5 stars for them!
By far the slowest Duane Reade in New York. Things take hours longer here than they do any other pharmacy in Manhattan. Takes 10 minutes to get on the phone w a pharmacist. Took about 6 hours for a prescription to be filled whereas other locations get it done in an hour or less. Doesnt make any sense.
Good evening Duane reade your store is not neat this evening.some have bad attitude.And their slow
I have had a couple experiences picking up packages at this location and it has been a nightmare. Long wait just to get someone to help you. Jenny A. specifically was incompetent in finding my package just for me call UPS and for them to tell me it’s 100% there and has been. Big waste of my time and worse off she was extremely rude about her own incompetence. As my mom would always say you have to LOOK LOOK not just look.
Convenient shopping, store could be a bit cleaner. I like the pharmacy.
Excellent Customer Service!
Terrible store and experience. All the employees look like they dont want to be there. 1 tall black male, one spanish girl with glasses and one black heavy set woman all working before closing on 1/31/18. I asked for my U.p.s package took 15 mins to get it from the back, another 5-7 mins to help me sign it out while they were chit chatting with friends and associates. I have 13 years of customer service experience and the customer is first, not a conversation between co-workers. I had a long day at work and was so annoyed. This store is dirty and unprofessional, always understaffed.
One of the worst duane reedes. Almost as bad as the one on 125st. Employees looked bothered when asked where a particular item was.
Terible service takes forever. The staff seems to just lounge around.
Received my flu shot there! Excellent service
Great service and I always find everything I need
This pharmacy spent 3 days denying any prescription was called in by my physician. My physician in turn sent me screen shots of the numerous calls she made in an effort to get me my medication. Every time I expressed my dismay the pharmacy simply dismissed my claims without a care. Terminally I had to implore them to call my physician which seemed to be an incredible aggravation for their staff? This was after 5 separate calls from me and 3 separate calls from my physician over 3 days. To add insult to injury this isnt even my pharmacy, my information was transferred here from the location on 86th street which closed. I never thought Id miss a former pharmacy but these people are utterly incompetent and rather rude. Ill be using another pharmacy from now on.
Clean store, pharmacists are nice and professional, affordable items
They are refusing to stay open as long as their posted store hours.
This place does NOT close at 10pmI went at 945 and all gates were down..
Very good customer service.
They dont follow me around like Im going to rob them.
Nice store. Very helpful.
Horrible management....
Today I went in to Duane Reade and I desperately needed Elmers glue for my 9yr old daughter. I asked Shatima a very friendly employee for help and couldnt believe how she went above and beyond to help me. She went through I believe were 9 crates to look for the Elmers glue that I needed. Though she couldnt find any I was just very touched that she took the time to go through those crates and not just turned me away just because it wasnt out on the floor. Its rare now a days to have someone really help you when you ask for help. I will continue to go to the same Duane Reade location on 106th and 3rd Ave because my experience was awesome.
Dropped of a FedEx package, they hold the package for a week.. And they never answered their phones.
Covid 19 safe!
Bad service
Great service n every worker willing to help !
Staff helpful and friendly...
A good store
💪🏾
Excellent!!
Total reviews rating 3.1
63 Reviews for Duane Reade 2023:
Review №1
2022-03-19They added back the shopping baskets. They have Security on site at the store to prevent shop lifting. They let you know how many points you have earned to offer you instant discounts with your points. You have to carry your own shopping bags. There arent enough baskets as before, and they always provide good prices on toilet paper. The store is always decorative for the Holidays. They have plenty of Easter Candy, and Childrens Toys for Easter.
Review №2
2022-07-25Duane Reade on 106st 3rd ave. It has to be one of the worst pharmacys. Their are days that their services really suck, from managers to counter workers. Furthermore it seems as if none of them have experience not the manager nor the counter workers.👎
Review №3
2021-03-11Arrived at 7:30, received a slip to return at 10 for my shot. 10:25 got my shot! This site was an excellent choice! The staff at this Walgreens is awesome! They have been very attentive, patient, cordial and nice to everyone waiting their turn. This is my first time visiting this pharmacy but won’t be my last. Think I will be making it my go to place! Thank you Mario N. And your staff!
Review №4
2021-09-22Can’t believe how badly organised vaccination process! They make you wait in line with 20 other prescription patients. No matter that you have appointment.If the government wants to get vaccination rates up, they should make things for people easy.This place should not be authorised to do vaccination. Bad service, was about to leave without the vaccine!!!!The worst pharmacy.
Review №5
2021-08-03The Management In This Store Is Horrible, Female, Aggressive Manager August 3rd 2021 Afternoon Has A Long Line, She Was Rude, Not Helpful To Customers, Instead of Being A Team Player She Has Two Older People As Cashiers One Young Man Yet Line Long & Not Moving!!! You Speak To Her & She Has An Attitude, This Store Has Always Lacked Poor Management Sadly But TrueWe Should Give Jobs To Those Who Truly Want To Work In Our Community Not Make It Look Bad & Treat It Badly
Review №6
2021-10-16I came to buy something and ask for help but no one came and I ask from the manager he was on his phone and didnt help me. I ask the cashier about him and they told me he new, I asked for his name and stuff they told me that his name is Donavan and I dont like how he running the store I think they should retrain him or give someone else the job
Review №7
2021-10-30This location is so much better than the Madison Ave location. Paul the pharmacy mgr. is awesome, he is friendly and knowledgeable and always ready to help.
Review №8
2021-11-20I go here a lot and every time I go to get my medicine they always on break or they close early all the time this happens to me thats the only thing I dont like about the this Pharmacy and they never have enough workers to help them they take forever to take care of customers
Review №9
2021-09-22Not a place to stop by if you’re on your lunch or in a rush because you’ll be waiting on a line forever ! They are always always always understaffed. The pharmacy line will more than likely be down to the middle of the store/ aisle and it’s rare more than one register is open.
Review №10
2021-09-29Employees are rude. You have to wait long in line to pay.