Delivery
Yes
Converse Flagship Store in New York
Categories
Location on the map
New York, New York County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 212-966-1099
Site: https://www.converse.com/?cp=NSH...
Site: https://www.converse.com/?cp=NSH...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–8PM
Comments (199)
Carlos at the print counter is a delight of a human who makes the entire confusing design process bearable. They also take the computers minor flaws and work around them to make the shoes perfect. Give Carlos a raise and eight weeks a year paid vacation.
The associates were very helpful to me and my family they assisted us with what were looking for and the cashier was fast professional. And I wore my Sneakers right away =)
Im a HUGE Conversr fan and collector with over 275 pairs. I visited the NYC converse store this week. The customizing lab downstairs was pretty cool. But i was disappointed there was no BIG display. The chucks flag covering half the wall was gone. No chucks skull face. No fancy hanging display. It was really average and mundane to say the least, particularly for such an anchor store as NYC. Ah well... I was there!! There were a few pairs I liked, particularly the liberty nyc ones, but I already got my quota for the trip with ones bought earlier in the trip at other connverse stores... Did get a pair for my son. The staff were friendly and helpful as usual, though!
Mindblowingly rude service coming out of nowhere. I walked into the almost-empty store and no one showed the slightest willingness to help. I saw a style I liked but the display was 1 size bigger than mine so I thought I would try it on first, and if I liked it I would ask for my size. Suddenly I heard someone shout “EXCUSE MEEEE” and a sales clerk came over and curtly said, “WHY ARE YOU TRYING ON THAT SHOE? That’s clearly NOT YOUR SIZE.” I gave it back and asked for my size. She pretended to check on her phone and proceeded to say with utmost disdain, “It’s size x and you’re size y. Why are you putting that on.” I told her there wasn’t ANYONE helping me. She looked around and knew she couldn’t rebut to the truth, so she just straight up said there wasn’t my size. I knew she was just giving me a tough time so I stood up and as I was leaving, she raised her voice and said, “What’s your problem.” I should’ve said SHE was my problem. I am a big converse fan and never had such unpleasant experiences. Totally unprofessional and blindingly rude. I am a person of color so I wondered if she had a problem with me the second she saw me. I honestly wanted to file for a complaint if I knew her name. Disgusting.
Awesome flagship store loved my converse a must stop by while in NYC! The sales people were happy to help you with a great attitude!
We had a team-building event at the store where we all made custom Converse. The team was wonderful and our new kicks shipped so fast!
My husband is a collector of chucks - so this was a great stop to find something unique - something he could find in a store at home or online. Good service, and fair pricing.
Minus one star! The most unprofessional staff I have encountered. I wanted to buy two pair of custom Chuck Taylor and the assosiate was not the least helpful a (and I was the only customer) I ended up leaving. Im a life long 65 year old fan of Converce, I love my All Star Chuck Taylor 2 they must be at least five years old and they are litterary falling apart from high milage. I wanted to have a pair of custom high tops for my deaughters wedding , as they are my signature...Im very disappointed.I know you can do better, Ive been in sales all my life and this nonchalance is not acceptable, you need to raise the barr.PS. Im not giving up on Chuck
The staff was nice and the store was bright and clean. You can embellish your own pair of converse at the front of the store which is neat.
Didn’t have the “most avarage” sizes from the popular shoes…. I was very dissapointed
Converse is Converse… staff is a bit slow and more focused on their phones than on customers
We asked to see 5 pair of sneakers but they did not have any in our size. Poor inventory.
Cool store, but the MAJORITY of staff is young and not attentive. Although the store is laid out like a loft and it is not claustrophobic like many SoHo retailers, the horrible customer service will stop me from visiting again.There are lots of options of shoes displayed in all sizes and colors. there is even a customer store downstairs.
For a flagship store, this is super disappointing. Maybe if you were looking for customization it would be good but if you are looking for variety in shoes then you would probably be better off at an outlet store.
Store closes doors early. Please update hours to prevent wasted trips. Next day showed up and no stock of preferred styles in my size (average foot)
Its like a dream back in the days in Sao Paulo, Brazil when there was a Converse Store and I used to go to watch only because it was very expensive by 1977 a pair of Converse...
I am so happy I found this jem again! The staff was so friendly and patient with me. I am truly happy with all my purchases. This booties are durable & tough and just the right sexy for me.
Good variety of products. However I wasn’t well received at the store, felt like I was being ignore while I was trying to buy the shoes.
Worst cashier service ever! rude as hell!! But the shopping guide girl is so nice and polite,she patiently helped me found the size I need. So sad all my experience in this store ruined by the cashier service, never gonna come this store again! Seriously,kind reminder,need to Improve your service level!
Really poor customer service, i waited for a really long time for shoes and they never came, so i had to leave the store empty-handed
Great store. Spent way too much money.
I dont think Ive ever been treated with more disdain by a sales clerk in all my life.
Very bad service, the employees don even spoke to the clients. So disapointing.
I went to the store to buy shoe my sister but the staff they not friendly and dont treat everyone the same way, the need to learn how to treat everyone the same way, its really disappointing,
Easy quick grabb, Con Des Garison off white. Something that I like about this location is the ability for customization.
I’ve been waiting for 20+ minutes for my size with no luck. Associates are not very welcoming and helpful. Very disappointing
Catherine and Dawgil helped me with a replacement of a defective shoe and it was so easy I was not expecting it.
Awesome looking store. Love the build your own chuck taylors section.
We were two visibly trans autistic people who needed shoes and get awkward around people we don’t know. We were welcomed in the moment we walked in, got help when we needed it, tried on like 15 pairs each, and found some we liked. The staff were all really friendly to us, in a way that was just humanizing. Fantastic.
I stopped by to purchase a pair of converse classic and left disappointed since they couldn’t provide a matching pair of the same size. I tried on 2 pairs of the same style and size, and you could clearly see the difference in width and length when placing the shoes next to each other - I overheard the customer across from me (while dealing with a different staff member) complaining of the same. Staff tried to convince me (along with the customer across from me) that one foot is always bigger than the other - which is irrelevant with the shoe defects.I hope management inspects all shipments moving forward - for the sake of - and prior to selling them to other customers.It’s a shame that NYC’s flagship store doesn’t have higher standards when it comes to quality control.
Great shop but they were out of stock of almost everything
Just wanted to return something, got here at exactly 7:48pm and they would not allow me to go inside.I live a whole hour away.
Nice storeAlmost none sizes is the basic designs
Very professional!!Put metal rivets on the converse I bought.
Great customer service, plenty of choices, sizes and availability at the store. Clean and sanitize alt all time.
The place to visit if what you are looking for online is sold out. Nice, clean, and spacious. You might leave with a pair or two!
The staff there were very knowledgeable and kind. Surprisingly there are cool shoes that they have in there that aren’t online so it’s worth going in and checking it out. I will definitely be visiting this store more often.
Large store , nothing impressive about the decor. I was surprised to see how little variety of clothing and the lack of use of creative spaces. Some of the converse stores in shopping outlets look better. Shame because its my favorite sneaker 👟
Very good experience.. A busy Saturday afternoon.... Although the store was busy, the staff members were 110%. Very attentive, pleasant and good customer service! .
I Really appreciate Converse Soho store very much .They have sneakers that you cant get anywhere else and a very large selection of they beautiful sneakers that I wear and love.The sales people are very wonderful. Enjoy your time in Converse .And then you could go to Little Italy for a wonderful & delicious dinner in Napoli on Hester and Mulberry st I highly recommend the food and service. Plus delicious dessert 🍨. God bless.
Love the store, but the sales associates are extremely rude and condescending
I have visited this location every time I am in the area. The store is very spacious with ample sitting area. However, I am annoyed by the lack of selection and the availability of their meager offerings. A few times I wanted to get a pair but, they didnt have my size or a color I saw online. I feel like the first half of the store is empty when they could have more shoes being displayed or clothes. Instead, its just empty space. The staff has always been friendly and very willing to help.
Great store. Nicely laid out and the sales staff is extremely attentive, in a good way.
Poor service, staff have foul attitudes, as in multiple staff members, poor communication. Don’t waste your time in store buy online if you can still stomach the sight of converse after dealing with this filth!!
Small variety of shoes. disappointing for a flagship store.
There was a worker there by the name of Joanna.. She kept following me around the store harassing me and my kids . Everywhere we went she followed I repeatedly told her that we were fine we were just looking.. She replied she didn’t like how my son was looking at the merchandise. I felt insulted because she racially profiled my son! SHE SHOULD BE FIRED !!!!
Great service and shoe selection
Nice to see a Converse store still exist. Super cool I wish they had more options but the custom is cool.
I like the open, industrial feel of the place. I also like the product selection. The staffing was light, but I was able to find someone to help me without too much effort. The salesperson was nice and apologetic when the wrong sizes were sent up from the stockroom. It was a decent shopping experience.
Great brand store with a very friendly and helpful staff.
I must tell you that my first visit to Converse was a wonderful experience! I was on the hunt for sneakers to wear when working out and I didnt want to buy the same old running shoes Ive been working out in for the last 25 years. Tyrinn approached me and she was incredibly honest and helpful. I trusted her and walked out with a pair of CTAS MOVE High Tops in white which are AMAZING. Theyre SO comfortable and very cool looking! My legs look so long when I wear them- I AM IN LOVE! Im so glad that I decided to visit this store.
Very nice, great customer service!!! At the store. Forget the phone do not call, come to the store.
Great store but service was very poor,I ask for help and representative walked by me like dont exist. No greeting. This was a Monday morning the store was not that busy.
Well the store looks fantastic and my daughter is a big fan and reason for visiting. I think the store would benefit from some undercover shoppers to improve staff / customer service. Staff leaning against the racks, not moving around and helping customers. Some of their appearances looking untidy with wearing hoodies up. A flagship store should be flagship in every way.
They have all converse shoes i wanted and they offer customized one as well. Great service.
Super nice staff who helped my wife make some custom shoes with an artwork she had! They came out amazing and it was all reasonably priced - if youre getting shoes here and have a few hours in the area, get a custom design printed on them! Its worth it! 😁 👍
I would give more stars, but it took a minute to convince someone to help us, even though the store was practically empty.Once we got the help, great service. Bought 2 pair as always. Paid about 120 for the low rise street converse. My daughter wears them every day.
I love that brand 😘
Not friendly, closes early without posting online. Ex. Said they closed at 6 today (not posted online anywhere) it’s 5:45 and they closed.Also last time I came - very limited merchandise.Poorly managed.
Fantastic shop. Great staff! Bought a fantastic pair of Metallic pair of shoes for my 40th Birthday in October - but they have now split and i want to get in touch with the store - but how? I live in the UK. I love these shoes so much and want another replacement pair!
Love the layout and the staff were all friendly. My problem with the store is that the womens sizes all seem to stop at 10 and I wear an 11. With all the modeling agencies in the area youd think a Flagship store would also have large sizes. I want the cute sneakers too but no off to the mens side I go. You need to fix this
Really want some chuck Taylor’s in the black and white platform but there’s never any sizes! Been looking damn near everywhere! I ended up buying half a size too small (according to reviews) and I was delighted until I got home and tried them on properly. Too tight :( and I don’t think they have my size. Now I need to return
Always a pleasant vibe and staff is very informative about the footwear!
Not a lot to select from but the variety is good.
Joanna was so great! Helpful and friendly. The store was clean and bright. Love all the converse!
What kind of business never answers the phone.
Wish they had more sizes available.
Took staff over 10 minutes to find the shoes in my size. When presented with shoes to try on they just gave me the boxes, I had to sort the laces out myself etc. Poor service although staff were friendly enough. Left without buying because of this.
It was hard to leave this place. The music, the people and the gear... fantastic experience. Brittany helped my daughter quickly find her swag and was lovely to work with. All they need is coffee Im moving in
Killer platform Motion shoes that were sadly sold out. But much respect for keeping the classic brand edgy.
Staff was friendly and helpful. Store has a lot of shoe styles and a few clothing items as well.
Everyone I spoke to was amazing there. It was super personal and everyone had an awesome personality and every question I had was answered promptly. Honestly the most amazing shoe shopping experience Ive ever had. I will definitely be coming back here again!
Appalling customer service. Staff members are clearly disinterested in their jobs and helping customers. Ended up leaving the store after an unacceptable wait to have sneakers bought out to try on and staff were unable to answer basic sizing/stock questions.Overheard interactions with other customers and staff were just as shocking.
Nice storeClean and organized in a way you see what you are looking for
I would leave a 0 if I could. THE worst service in all of retail potentially. 45 minutes of waiting = forgetting the initial request, 3 instances of bringing the wrong shoe! And this was on a weekday with few other customers and an army of staff, only one of whom seemed to be trying to help customers. The manager of this store should be demoted. I was calm the first few times of wasting my time, but the idea of having to wait any more to actually get the shoes I requested was too much. Buy online or skip this mismanaged store.
The customer time service is the worst ever. I waited 30 min for a shoes that never come, so I leaved out. Very disappointed from a store like this for this kind of wait time and treatment. If you are going to buy something here you should know that you will have to wait like an hour for it. Never coming again.
Picked up three pairs of those new Batman chucks that came out today and super excited to try these bad boys on. These things look so freaking cool! Theyre so worth it.
The store has 2 levels with a very nice elevator. The first level has regular brand of converse with different sweaters and jackets. The second level is the customization studio where you can customize your converse with different fabrics, laces, studs, drawings and much more.
Pretty disappointed with this store. I came all the way from philadelphia on a bus partially just to go to the converse store in SoHo. I specifically wanted to try on the white low top leather platform sneakers before buying since I had heard the sizes are kind of wack. So I go into the store and sit on a bench for probably 15 minutes before someone comes to help me. I ask for the shoe and they bring me every size under the sun EXCEPT the ones I asked for. Took another 10 minutes for someone to come back which the incorrect sizes again, and then probably about 20 minutes later someone came over to tell me they don’t have them in my size. Not sure why they couldn’t look that up in the first place instead of making me sit on a bench with my socks on for almost an HOUR. I asked if I could order them in the store to be delivered to my house and the dude looked like I was asking him a rediculous question and said he didn’t think they could do that. Okay... so I ask to make sure they had them online and even asked about how much shipping was. The guy either had only worked there for 3 hours or just had no idea what he was doing because he gave me all this incorrect information and after spending an hour looking for them online it has become clear that they do in fact NOT sell them online, they are in store only. So now I’m just completely turned off by converse and I’m just going to buy my sneakers elsewhere
Asked for a mens sz. 11 Chuck boots. The young saleswomen scanned them and told me to wait, theyll be coming in a few minutes. After 15 minutes and no shoes yet, I asked again and she told me just wait a little more. I waited about 15 minutes more and still nothing. I got up and left, the store was not even crowded.
The food here was easily some of the best Ive had. I love Mexican cousine and this tops my list for that flavor. The guacamole is a special treat, with an interesting twist.
Great place to shop! Great savings in store. Great atmosphere!!! Would most definitely visit again.
They have an entire floor of customized shoes, you can create your own style, awesome. I also saw a Hello Kitty collection for kids, very original.
A great variety of converse, the chance to creat your own (wich takes a few days) and you can even have them put custom words on your store bought sneaker. Really makes it special.
All staff were super friendly, Thanks guys, oh they should give their security Converse mask so they can feel like they are apart of the team. I love my PLATFORM CONVERSE
Never saw a store take so long to bring some shoes so I could try them on and buy them. Gave up after 20 minutes waiting. I recommend other brands who actually value their customers
The personnel was so kind to me. And their advice was in my best interest which I appreciate. They also offered me access to the restrooms but they werent that clean I must admit.
Best flasghip store of Converse! All of it are there!
I love this store very much. So many beautiful models and styles. Very nice and friendly staff. This place is worth visiting.
Except for the guy at the cash desk, who was really nice and helpful, the rest of the staff was very unprofessional and mean. They paid no attention to the client. I ended up buying my converse in another store
Really great customer service, great selections!!! First time in the store and will definitely be returning!
Good looking store with great selection and vibe, but the particular staff that was helping us really couldnt seem to care less. The other staff seemed very nice though.
Great variety of sneakers. Customer service is superb
I loved the aesthetic of this store. The employees were very helpful and interactive! Will be back. Hopefully they have my size !
Service here is a joke!!!!!!!! Ive been to this store countless times and just decide to get my shoes elsewhere. People just dont care if youre a New Yorker. They want dumb turista with a giant list and no questions....my revenge? Try all models (even if they give me the face all the time) and buy online. Or find another brand of course! STAY AWAY!
Great shoes and an interesting opportunity to design your own pair. However the time you wait for the shoes to try a pair on felt extremely long on the day I went there...
They was very helpful, too bad they didnt have the size In the sneakers that my daughter wanted.
I went to the Converse store in SoHo New York City. The converse I wented to purchase, pink Converse. The S.A wanted to sell me the display. And I prefer a new one from the box. But I didnt leave the store empty-handed. I purchase a yellow Converse with a little bit of suede and a little bit of canvas on it a beautiful color. So my trip to the Converse store was outstanding. Here is from a girl whos been wearing Converse since she was five
Great experience customising our shoes. Staff are so accomodating and helpful. Big shout out to Isaiah who helped look after our whole group.
Last August, during my holidays, I tried to buy Converse X Kasima One Star Low Top sneakers. The store was closed for renovations and, since it was a limited edition, it was almost impossible to find them in another NY store.I contacted the store manager (Leonard Mondesir), who was incredibly kind and decisive. The next day he wrote to me, asked when I could go and opened the Converse store on Broadway St. just for me.Many thanks to Converse and Leonard for their extraordinary kindness and customer service.Merry Christmas from Málaga, Spain.
Frankly I was a bit disappointed with this Converse store. There is actually not much of a selection. What they do do well is carry and showcase the designer Converse shoes. I suppose it fits the Soho mold. Best thing about this store is that you can customize your own Converse sneakers. You are the designer and no one else will have your kicks!
Est customer service ever!
Despite the variety of shoes and good sales, some staff werent nice at all. They didnt help or they took their time. I will rather buy online or in another store.
Great selection. But after being brought the wrong size 2x, not having those peds to wear to try on the sneakers and being told the sneaker doesnt come in a size 10. I walked out. Terrible service.
Good service, selection, interesting place unlike a normal retail outlet. (Makes flagship worth it, unlike some places that have the save stuff youd find elsewhere.)
I came here to get my 8 year old son a pair of sneakers I saw on line. This location has a ton of space but not in use. Their GS options are minimal , basic options with maybe 3 exceptions.
Greet store i can do Custom shoes very cool!
If you like Converse, this place is for ya. The employees are so amazing and veeery helpful, always there when you need a hand, all of this with a beautiful smile!
I was not judged for being over 50.
Amazing 🤗🤩! For the fans : wahalla for converse shoes
Yes Im biased but this is a great place to pick up some sneakers. New designs land every couple of weeks and if you want something a little different head to the back of the store and get a one off pair printed.
Good selection of Converse shoes in this flagship store. Many different styles and colors combinations. You can even design your own custom sneaker.
Nice store, spacious but unefficient staff : wait too long to know if a shoe size is available... come back with the wrong model, and the right one is not available.
I have never seen a more disorganized place. Be prepared to wait a very long time for them to bring out the wrong shoes. Great prices and a great selection but not very organized.
Always very polite and attentive sales associates and an awesome arrangement of styles and colors.
Flagship shop without variety, the space is huge but mostly empty, they just forgot whats the ultimate purpose of shopping
Go downstairs, get a pair of custom shoes made. You wont regret it. The staff is so amazing. You wont even feel bad about paying retail ;-)
My converse sneakers had the chip in them from Rush that saved the planet
It’s the trend so you can customize your converse any way you want. Store was busy and staff was pleasant and helpful so kudos to them!
Great staff Great experience
Went there during pride month. They were offering free customization and sticker for shoes. Awesome!!
Such a beautiful selection to choose from. Literally am in love with my new kicks! Cant wait to skate in them!
Friendly personnel, good store layout. I was just slightly surprised that a flag store did not have my size available.
Loved the store, you will wait a while to get what you want but overall i think the most complete Converse store
Great place, neat and clean. I am happy that I asked if there is a student discount, turns out it is 10% off!
Nice Store, but everyone waits at least 20 min or more to get one pair of shoes from downstairs...
This store upcharges way more than the prices seen online. There is at least a 20$ difference for the exact same shoe you can find online or at other stores
Efficient staffing means you wont have to wait a long time to get helped just because its a big store!
Got my first chucks today. And I got two pairs! Stuff is very nice and helpful, shout out to Mike!
The staff was very helpful and didnt take long bring my things
The place looks amazing but the associate could learn to be patient... wanting the customer to hurry up and leave and attitude need to be adjusted
Did a delivery there. Employees are cool af. And hooked me up with some discount cards.🤙🏼
Really bad service! For a flagship, not enough sales staff on a Saturday, waiting for the product more than 15mn .. unfriendly.
They have all the converse. You can also custom make them downstairs. Sales people were knowledgeable and very personable.
Trap. Places lime this store make me miss the 80s when converse was converse and cool. Posers.
Sooo crowded! Hard to move around and the custom shoe line was to long to wait. Al in all, nice store thought.
Great styles available here Ive never seen before and downstairs they have an area for making custom converse.
Staff is welcoming, and where else am I getting me a pair of Chucks from 👌🏾
Very Professional Staff
Worst service ever, we went at the basement to get a custom Converse pair but they werent paying attention to us at all; a girl called ANESIA. Not recommended!
Amazing location and amazing employees. We had an issue with our customised converse and they solved it immediately.
Friendly staff. Good selection.
Great staff and shout out to Myra for her expertise and assistance.
Awesome to see so many different converse, and bought some replacement chucks, but the service was inattentive, slow, and not the best.
Get all your Chuck Taylor gear in this one superstore. They carry all the sneaks, tees, jackets, caps and more. You can even custom print on your classic converse sneakers!
The employees were polite minus 2 big guys in the back had an attitude
Awesome. So excited.
Staff are incredibly friendly, but the wait time for shoes is a tad bit long...even when they arent busy.
Great place to see all the converses available
I like it too much
Flagship store in the heart of soho. If you love Converse this is the place to find all the current shoes, clothes and custom designs in one spot.
The new store is really big and convenient. The stuff here very nice and helpful
Friendly staff service was really good the product they selling I very nice I have no complain
Floor staff didnt listen to customer request. No converse basketball sneakers
Not much of a selection, but I got what I wanted even though it was crowded. The service was quick and efficient and the atmosphere was fun.
An excellent brand store with fantastic customisation options I bought six pairs of customised shoes here all were excellent
Their new store is spacious, staff is nice and helpful, and the tyler the creator collab is fire.
Great store, awesome athmosphere, good selection of Converse shoes and friendly, helpfull staff.An enjoyable shopping experience!
Its kind of a small store. but has a pretty good selection of stuff
Everything there is really nice including the employees. They are all there to help and have quick service
Awesome store, love the fact that you can custom make your own Converse.
Huge range, and would recommend going downstairs to get some customisation, why wear the same as everyone else?
A great flagstore
Cool store. Service is average to bad. But if you like converse its a stop to make
Good roast beef sandwich at a good price. A staple in Brooklyns Sheepshead Bay neighborhood for decades.
Good range of Converse shoes as well as some limited editions. Good gear as well.
The custom made shoes wound up less expensive than ones bought off the showroom floor
Staff is not helpful at all. Not motivated as well. They don‘t explain you anything. Never had such a poor buying experience 👎🏻😡
The Converse store highlighted the the store with festive PRIDE colors in honor of my community LGBTQ.
If you live Converse, this is the place to be. All of the latest styles are here, and you can design your own Chucks.
Lovely, awesome store. Very big and lots of sneakers. Very kind employees.
Its a really cool and fashionable place. Love the customs section
Great selection, but staff are so borde and not very friendly.
Biggest Converse shop Ive ever been to. The staff is very nice, quick and efficient!
Great
They have a custom Converse shop downstairs where you can create your own pair!
Paradise
GREAT CUSTOMER SERVICE!! KEEP UP THE GOOD WORK..
Despite the huge size of this store, items on display are pathetically limited. Limited colors, styles... very disappointed
Good shoes at an affordable price
Incredible range of footwear marred by the absolute worst customer service.
Big flash Converse store, loads of options for customizing etc. Strangely they never seem to have All-Star II in stock whenever I go there.
Nice design. It is cool that you can print your own shoes
Great and friendly staff always ready to assist when any customer needs.
Sooo slow. Took 15 mins to get the shoes, and 10 mins to pay.
Crazy amount of choices
Really rad store. Helpful and friendly employees. Great selection of Converse.
Very helpful staff, my daughter lives her new shoes
Very easy exchange, wide variety spacious area and friendly staff
Total reviews rating 4.3
199 Reviews for Converse Flagship Store 2023:
Review №1
2022-02-19My kind of store! Clean, well lit, awesome displays featuring both new and retro Converse options. You can even design your own in store. Friendly, helpful staff. Large in stock inventory. A Converse enthusiast destination.
Review №2
2022-05-03Had a great experience At the converse store in Soho, Samira greeted me and helped me buy my new favorite footwear . I came in on a Sunday and it was busy and she was multitasking and engaging with all the customers. Thank you I’ll be coming back again
Review №3
2022-06-23Insanely rude customer services. Went to the store with my little brother as he hoped to buy a pair of the Run Star High Platform, which he wanted for so long. We first went to this red hair lady and asked her for help with our sizing. Told her my brother needed a new pair in his size because the one we were having had a blue stain on it and she said she would check it from the warehouse for him. After waiting for nearly an hour, we heard nothing from the lady. So I decided to come up to her and to figure out what was going on. She told me she had no clue what I needed help with and called for another lady (blonde hair one as shown in the picture) This lady pulled her aside and they were discussing something in front of me and my brother, which did not seem positive to us at all. The blonde lady which then came to me and said they weren’t able to assist us any further and if I wanted any more help then she would have to call the manager. I was like just called on us then! We literally just asked for the pair in my brother’s size, waited on the couch for almost an hour just so they could come up and be this rude? So then we waited for another 10-15 minutes watching them chatting whatever it was about us that we for sure wasn’t pleasant. We also were waiting for the manager to come but none had showed up. Gladly after they finished their “tea” talk, the red hair lady came over and she said she was sorry that it was her fault they weren’t able to get the shoes for my brother. She then brought the same old one that had a blue stain mark on it to my brother and told him it was a new one. My brother still, bought the shoes because he really loved it and I had no way to convince him not to buy them. Overall, this was truly a dissatisfied experience and I clearly would not suggest going to this place if you guys don’t want your day to be ruined. If I were him, I would obviously buy these straight off of online and would never ever come back to this store again. Very disappointed!
Review №4
2022-08-01I had an awful experience at the Converse flagship store. I walk in and no one provided me with any assistance. Finally after being in the store for about 10 minutes someone asks me are you waiting for shoes and I respond no. I say no one has even asked me if I needed any help. Then as I proceed to go to the front of the store another worker comes and asks me, oh are you waiting for shoes, I said Im not waiting for shoes because nobody ever came to ask me if I required any help. Then to add more insult to injury the worker says to me oh well its 8:00 so were closed. I state, are you serious right now? No one ever bothered to help me. Ive been in the store over 10 minutes without help and now youre telling me you are closing? Mind you there were five other people who were still in the store waiting for shoes. I told the lady dont even worry about it I dont need to buy nothing in here. I will never go there again. So I left and I went to Aldos.
Review №5
2022-06-18I couldnt find my item in the store but the 5 stars are for the AMAZING staff. They took the time to explain to me how to get the particular pair of shoes that I was looking for and they went back to check their inventory and contacted other stores if they had my item or not. Thank you guys for your help.
Review №6
2022-07-01Came here this afternoon about 4:00 pm, I asked for a pair of sneaker waited for 15 minutes, nothing comes out, no one tell me the status of the sneakers if they have them or not, there’s another person asking for the same pair of sneakers he gets them right away, I asked again and nothing comes out. I had to asked three different employees to get my shoes, I’ve just felt ignore the whole time maybe cause I’m Latino? Who knows . I had to wait over 45 min. The only reason that I waited that long is because they were for a present.
Review №7
2022-08-22Im very mad because i order one pair of custom laces for my converse that i just bought there and the boy told me it was 7$, while he was doing the work he was talking all the time with his coworker and other boy, i have to wait 20 mins. Or more and when i got to pay they tell me it was 15$, when i arrive at my house i see that the sizes are different and i cant change then because i dont live in new york and that day was my last day. Thanks man... The more expensive bad laces that i have. If i have the chance i would not recommend that store.
Review №8
2022-08-13I gave it 2 stars cause they are not coordinated at the soho store. I called to confirm a pair of pride converse sneakers I really liked and wanted 2 pairs and was told they had them in stock. I arrived and was told I have to go online. So I wasted unnecessary money on traveling just to be disappointed and angered by staff at the site.
Review №9
2019-06-29Went past here with a hop on hop off your and had to go visit. Ive only worn Converse my whole life and was excited to just walk around and see the place. They have a place in the basement you can completely make your own shoes. Was expecting it to be crazy expensive but then they told me $100 to make the ones I wanted and I jumped at it. Everyone was over the top friendly and helpful and it only took 2hrs to make my shoes. Nice selection of all things Converse and very reasonably priced. Expected to pay a lot more because its the flagship store and NYC, thought they would bump up the prices for tourists but was very happily surprised. Must stop for Converse fans. Huge selection of shoes and for the crafting they had a massive selection of designs, patterns, logos, shoelaces, studs everything you could want to customize your shoes and make them your own.
Review №10
2020-08-27I was just browsing, not necessarily looking to buy anything. I walked in when the store was closing in 5mins. Sales rep - Carlos was soo delightful!! I did not feel rushed. I tried on my sneakers, i needed a different size, they definitely took there time with me which I really appreciate. Ultimately, I felt compelled to make a purchase - this was one of the best experiences I have had since shopping during the pandemic.