CookUnity in Brooklyn
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Seriously dangerous do not order. The shipping method is unsafe. They dont pack the food tightly and put so many ice packs on top of flimsy containers that the food comes out of the containers and some of the sauce containers in the food trays break and then there are dangerous broke plastic bits IN YOUR FOOD!!! this is not acceptable. I will be seeing if I can report this place to the better business bureau. They absolutely need to change their shipping practices.
I just received my 6th delivery from CookUnity this week. The biggest problem I encounter so far is the majority of the meals weighed below the net weigh printed on the sleeve. The second biggest issue is the packaging, the food sometime spilled out because of the trays were not sealed probably. On the other hand, the customer service responds every quickly and generous in offering credits.As for the food, most of them were very tasty and ingredients were fresh. Portions in general are small and perhaps more suitable for lunch or a light dinner.
Very disappointing. The food was delivered one day later than expected made it less fresh. And the delivery guy just left my package outside for hours so when I picked up my bag the ice bag was completely melted. I requested delivery option as hand it to me originally. And the food came with all broken packages spilled all over the bag. So I had to throw away most of them. I would not recommend this service.
Food is really good, but almost every week my shipment is a mess. Either meals arent sealed and spill all over the box. Half the time it looks like whoever is packing the order is just tossing the meals in the box. Today my box only had 1 ice pack (usually theres 2) and some of meals were warm. Their seals seam to break super easily. I cant tell you how much food Ive had to throw out because it was open, and now today, too warm to eat. So ridiculous. Ive contact them so many times regarding this. THEY DONT CARE. Canceling. Getting prepared meals is supposed to make life easier, however with CookUnity IT DOES NOT.
Want to give this a 5, but the packaging and transportation combo combine for some disaster, and a total lack of confidence on ordering again. Exactly 35 % of my first 2 weeks ordered were leaking. The cooling system is ineffective--great idea, great menu and great results when cold and not damaged. I am out till there is a fix. Other organic offering have the packaging down, so I know you can do it CookUnity!Had to lower to 1 star after my last (and last) try at CU. All 6 items delivered just now need to be thrown away due to really poor packaging and handling techniques. Sad--as the food is first class!Update: Moved to 3 stars....To their credit they responded in hours with a total refund, a sincere expression of empathy, and no tricks to get me to sign up again. Hope this issue gets fixed cause its great food!
Two disastrous shipments - unsealed, leakage, food so mangled it had to be tossed, as several people have posted here. It looked completely unprofessional with huge heavy packs of melting goop smashing the flimsy food packs. I was refunded but that is not the point. We wanted the service partly to save on food waste yet we’ve had to toss food because they don’t understand how to ship. Get some lessons from Tavola! Their packaging and instructions are super.
My husband and I have been ordering CookUnity for a few months now and we love it. We get a text when it has been delivered and its always packaged great in a nice bag with ice packs. The food is really good and the portions are perfect! We like that we can order our own things considering he is always trying to gain weight and I am always trying to lose weight. They do add new meals which is great. For us the convenience of having it already made has taken a huge weight off our shoulders. We would highly recommend CookUnity!
Pretty good I am surprised. I am in nyc area. Other company I used the portions too small, food was plain and too many nasty sides, was like microwave dinner quality. Theres a way better and larger selection, option to heat in oven, food tastes good, almost like I picked it up somewhere. I liked that the delivery came in an insulated bag with minimal icebags. Came on time. Other company so much waste and having to recycle all of it properly. Im gonna stick with these guys if they keep delivering properly - I read some of the reviews of bad deliveries so Im lucky I guess. Loved the tacos and stewed chicken.
The food tastes old like it sat out warm and was then chilled to ship. I live in CT and its shipped from NYC so youd think the food would it fresh here if anything. Its a good idea but the execution is wrong.The food is being spoiled in the process somewhere. Something tastes off in every. single. dish. I have not found a meal service to look appetizing before I found CookUnity. They also have the most extensive menu in this category so very disappointed to say the least. The quality and freshness is just not there. Not worth the price.Also, I did not like how you are not able to see your total when choosing meals. They put you on auto pay and I guess youre just supposed to do the math yourself and trust thats the amount theyre going to charge. Their website is designed to make it purposely difficult to alter your plan or cancel the service. I may have given them a second chance if it wasnt for that.
Im in AZ and ordered for the first time last week. Ive had 5 of my 7 meals and they have been wonderful. The packaging is great. The food is delicious and filling. Im a fan and I recommend. I also love how I can choose my meals which isnt always the option with some other delivery services.
Meals arrived warm (no ice pack on top) and two of the 8 leaked all over the box. It was gross and I had to throw it all out. But that isnt the worst part. I get it, things happen so I reached out to customer service. It took them an entire week to respond and then when they did they only offered a credit, not a refund. This company is a total scam. AVOID AT ALL COSTS!
The package is not as convenient as the app claims. And it’s not reasonable to follow the instruction. First, the heating time for meat separately is not correct at all. Because the beef is too mature to bite while I follow the instructions and that causes my tooth pains. Second, the sauce containers are too fragile use. As the instruction shows add sauce in the end without heating. But some sauce containers are made of hard material and some ones are soft. It’s so misleading for people to open. Like the hard one, it’s so easily broken after it gets frozen. It caused a huge destroy while I had my work lunch. And my shirt got dirty since the sauce spilled everywhere, so I had to change my cloth. That’s so headache. I hope CookUnity could make some improvement of that, otherwise, I won’t trust the products again.
I have been a CookUnity customer for a couple months now in Austin. I havent had any of the packaging issues others have mentioned in their reviews. Ive recommended this service to so many people because its made my life so much easier. I get an hour back every day from not having to cook, my husband and I can choose different meals but eat at the same time because the cook times and temperatures are all similar, and there are many delicious meals to choose from. I was looking for a service that would give me something close to takeout, but less expensive, and with better tasting food than I can make at home. CookUnity does just that so Im a huge fan.
Food: Excellent - Im kind of a foodie and a very picky eater. I find 90% of their food really good, better ratio than I find in restaurant dining. Salmon doesnt taste fishy, chicken isnt chewy, nothing over salted...they cook the way I wish I could. There are a few chefs we really like and we look for their offerings every week.Delivery: This is the rough spot. Over the summer we had no chance of getting our UPS delivery before the ice/packaging warmed up (our driver told me it gets to over 115 in the back of his truck). My solution was to have it held at UPS and we pick it up there, (they ship from NJ on Fri night and we pick it up in eastern PA first thing Sat morning - only a mile from our house). Not as convenient as home delivery, but it works.Service: There are live people who answer your texts and emails. They really try to work with you. They understand that you are counting on this for meals/family etc and seem to take it seriously. They have graciously credited my account over delayed deliveries and replaced messed up packing.Value: EXCELLENT - I pay about $55 for 4 meals a week that my SO really enjoys. It would cost me in the $100 range to shop/cook those same 4 meals and wed wind up with leftovers that wed never eat. I tried the meal kits, but that food didnt hold long enough - if you dont cook the meal within about 2 days, the produce etc starts going south.Highly recommend!
Weve tried at least 6, probably more, home delivery options for nutritious and fast meals. CookUnity, by far, is the best. Weve been using them for about a month now, 6 meals delivered per week. 100% delicious, flavorful, great portions (not too much for 1 person, not skimpy either). I am telling anyone who will listen that this is a great solution for people who are busy, like to eat well but dont want to spend time prepping meals. Lots of ways to shop: low carb, low calorie, meat, no meat, etc. Loving CookUnity.
If the food is good and I have been a customer for almost 2 years, why am I giving it a one star review? Excuse the lengthy review, but I feel it is important for the owner to see this. My issues with Cook Unity is not the food, otherwise I would not have lasted 2 years. My main issue is their delivery system. Supposedly, my delivery time is on Sunday between 2-9pm. Sometimes, I get my food at 11 a.m. others at 3p.m. and sometimes as late as 10:30p.m. Last night, it was 11p.m. and I still have not received it, I emailed them and they told me that the deliveries were pushed to Monday. Why wasnt I notified? (a simple text would be sufficient) but I was not given an answer. Now, it Sunday, almost midnight. All of the stores are closed and I have nothing to eat. If they would have notified me earlier, I could have ordered food earlier from another place. They did reach out later and told me that there will be a credit on my next order, but that doesnt help me at the moment. There are other issues that I will not bore you with and it is a shame that I will not be using their discount on my next order because you can stick a fork in me, I am done with Cook Unity.
Today, Monday, 5/23/2022, I received a meal that is packed on TOMORROW, Tue 5/24/2022.I guess they also produce time machine.They can always come up later saying the label or the packing is ACCIDENTALLY wrong but I would choose a safer bet somewhere else.At lease some place that we can have a physical person to talk to. As right now, the only way to reach them is email or.... TEXT?Now this is a followed up: as expected, they replied me a standard message saying I shall email them about this issue.Truth is, I have emailed them and got a standard reply. I wanted to get refund but they only provided credit. I have sent them the picture of the wrong-packing meal and they replied my email asking which meal is it? DO they really read any of your email or they just do standard reply every time since they got too many complaint?Sadly in my email I did not got a single name from their company all I got is from: support team, regarding a food safety issue that my family need to encounter every time we use their meal?I then asked who was I talking to, then never got reply again.This seems like a fraud to me.
Meals would be enjoyable if they were safe to eat. In the couple times I ordered, only my first delivery was at a safe temperature to eat. The next two deliveries showed they were out for delivery for 8 hours each and both arrived at 60-70 degrees with fully melted icepacks. Their packaging does nothing to chill most the meals, especially the bottom ones, leaving an invite for food poisoning. Of course, they refunded me for those two weeks, but did nothing to change how they do things. Guess its just cheaper to refund complaints than change how they handle delivery.
The meals that I was able to eat were pretty good, although I have to admit I felt a little scared eating them since the Nordic ice packs as well as the meals themselves were not cooled in the slightest. Several meals exploded inside the shipping box. They need to put more thought toward how they pack their product. Whats truly concerning is that each time I ordered I received an email stating that my order might be late. They were both on time and warm inside. If theyd sat an extra day I wouldnt have dared to eat them.
Honestly, WOW. Im SO thankful for this service. I dont know what people are complaining about - the portions are PERFECT (if youre looking to be healthy, not starving or gaining weight), the food is typically amazing (you just have to choose what you like), the cooking technique is always spot on, and the meals are always delivered to our home in the Chicago suburbs in perfect condition. Were a working couple with a dog. We dont have a ton of time, and even though my fiancé is a wonderful cook, we would really prefer not to do it ourselves every night. The price is exactly right - slightly less than what we would pay for a weeks worth of groceries, which is just right because were not also ordering breakfast/lunch. If it were more expensive, it would be too much for us, but this is excellent food, chef quality, and perfect portions. Five stars for a weeknight dinner - better than any other home delivery service, hands down.
Will not continue. First week and I had broken seals on several meals, and juices dripping on all the contents. I decided to give it a second week because most of the meals were tasty. I ordered three salmons because they were delicious, and then I got confirmation for second week and none of my changes had been made. One dish, the fettucini, I found very disappointing, and now Im getting and paying for it again. Customer service got back to me too late to make changes. They made zero effort to make it up to me for the damaged meals. Worst service from any of these food delivery orders. The extra expensive short ribs were exceptionally delicious. Too bad it cant be purchased separately from this poorly run site. Get your tech right! This is very beta level right now.
Its been great so far. I live in LA county so theres no shipping involved. Cant really comment on folks experiences getting food in the mail, but its been fun to try new foods and explore different flavor profiles. Got some new favorite chefs as well. I work 6-7 days a week and its definitely made my life easier.
I can’t believe you can get Food Network delivered to your door for less than Fast Food prices! I am so happy CookUnity exists! I don’t stress out anymore to figure out what to eat! The ingredients are high quality! The Chefs that prepare the foods are talented chefs! Their dishes make me feel happy and forget about my worries! What else do you want?
I’m not sure why everyone else has had issues with delivery and/or packaging. Luckily I never had an issue with either one, but I will admit I stopped ordering future Cook Unity because the meals are just so incredibly bland. The packaging is perfect, and I love the many meal options you get to choose from, but the food taste like it has ZERO salt or any other seasonings. And I didn’t like having to season the meals myself. It just doesn’t taste as good seasoning food after the fact If the chefs would just bump up the favor, this meal service would be fantastic!! Honestly, it would be THE BEST meal delivery service available. I’ve tried them all, and Cook Unity would definitely get 5 stars from me if the food tasted better.
I’m on my 3rd week of ordering cook unity and I would definitely recommend it. I have had no problems with shipping and all of my meals have arrived intact and what I believed to be an acceptable temperature. The food is pretty decent- it even defrosts pretty well (better than anything I ever froze myself). I plan on using it indefinitely.Some cons:-I would not recommend eating the food on the last “use by date.” If it takes you 7 days to get to it, freeze it. That’s just too long.-I would really feel better if there were more ice packs in the bag. It’s been fine because it’s cold out, but not sure what it will be like in the summer.-Some meal choices are pretty unhealthy (lots of sodium, saturated fat, etc). Choose your meals wisely- this isn’t a diet food program so you have to be careful.-could use some more vegetables.- I wonder if all of the calorie and nutrition information is accurate. Sometimes it seems like that is a lot of food for the calorie count.Overall, I would definitely recommend !
Week 4 and I’ve really enjoyed this food. Very good value and entrees have been prepared well. Amazing considering they are packed and shipped and then reheated. One or two weren’t too my liking but overall each meal has been really good. Much better than another preprepared mail order service that I tried. I’ve recommended to several friends and bought meals for a relative too that also really likes it.
Havent had any issues with delivery as Im in the NYC area, and the service itself is nice. The food is hit or miss a lot of the time, the popular options like butter chicken/any curry is usually not available if you order last minute.Portions could be better, but the food itself is good most of the time. The miss items, are pretty horrible and do not deserve to be put on the menu. Its a huge waste of food and money when you have to throw out an item you dislike due to texture/flavor.Overall MUCH better than freshly/factor foods, but dont expect take-out or home cooked quality food.
The food should be good given other positive reviews. The issues are with logistics and app design. I started ordering cookunity from mid-December and now I still have not received my first order (that explains the low rating). The first shipment was a mess but the customer service was good and gave a full refund. I ordered again and the order disappeared from my order history. And I am giving it the last chance, the discount has not been applied and I am contacting the customer service who is not responsible.
CookUnity is hands down the best premade meal service. Its not even close. Variety, quality, range of selection -- its the best. Honestly, one to two meals busted in the mail once and another time - I got the same order from a prior week... And the customer service team reimbursed me promptly. They take really good care of their customers and they really have the best product on the market. They are a really great company and Id really recommend it to all my friends! I hate to share any negative feedback but I felt it was critical to share how well they responded in the two situations where there were minor hick-ups.
Excellent service and great food. 5 stars for great food and great effort. I think there could be some improvements in terms of packing, mainly because things do spill in shipment. I order the 16 meals, so I think it might just be a little too heavy. But overall, its been great. I love the variety and also the ability to control what Im eating with all the nutritional info available. I cant say enough good things about this service despite a few mix ups here and there. :)
I’m a nutrition coach so I’m constantly looking for good meal companies that I can recommend to my clients. I have tried many meal companies and this one is my favorite! There is one main reason I didn’t give them 5 stars. They need to have the nutritional info and calories on just the meal if you decide not to use the sauce. I have brought this up to them several times and nothing has happened. This would open up the door to so many more choices because the food alone tastes good. The food is very fresh and high quality.
I wanted to give the business all 5 starts because the meals are delicious and there is enough meal variety on the menu.The reason its not 5 is because they mix up meals in the facility center, so it is customers responsibly to double-check that the meal name corresponds to the meal contents. For example, I ordered salmon, but they shipped chicken in the packaging that said salmon.Or it can be a chicken meal, but the heating instructions are for a different chicken meal (not what you ordered, you can tell my the meal contents, like sauces etc.).Other than this mild inconvenience, the food delivery service is really good. They pick up they boxes and ice packs (no recycling mess for customers), they let you track your meal delivery (very convenient), customer service is okay.
Thank you CookUnity! I have tried dozens of prepared meal companies and CookUnity is by far the best in the business for prepared meals. The food is delicious and the customer service provided is amazing. The amount of meals to select from is plenty. CookUnity has helped me control my portions and eat healthier! I have lost 30 lbs. thanks to your food. I am grateful for your business!
Preface: the food is INCREDIBLE. not just good for premade food but legit good. Also customer service is EXCELLENT. They are super responsive and dont give you the runaround. But the delivery and packaging is hit or miss. My first delivery two of my meals were busted open and got everywhere. Customer service quickly gave me account credit for the two meals. Then my second delivery was 2 days late. Customer service quickly gave me a full refund. The website could be a little more user friendly as well. It is a little confusing to navigate.
The food can be good, most are very tasty. the customer service is non-existent. I called and called. Some of the items I ordered were out of stock. They sent me replacements that i dont like or want. Also, many times the packages open during shipping. We let it slid a few times but today it was a mess. I will be canceling my subscription and trying another service.
Weve only had CookUnity for two weeks, and as far as the food goes, coming from someone who cooks, I still recommend it for the convenience, diversity, and overall taste compared to other home-delivered meals. Otherwise, they have yet to improve their delivery system. A few trays arrive in poor condition--plastic sleeve opened and mashed from the heavy ice packs they use for our delivery, at least. I will give it until the end of the month with the hopes that they will improve upon this ongoing problematic issue.
Im done with cook unity. The quality, flavor, price, and shipping are all trash. My first delivery had a long black hair In the food. More often than not, the red meat was fatty and tough to the point it was inedible. Most portions were at best lunch size.Three times I received meals that were rancid before the expiration date. Several more times every meal in the box had an expiration date within a day or two of delivery; so I was forced to either eat them all in one day or throw them out.I wouldnt give any of the meals over three stars with most of them getting one star. I reviewed every meal that I received and not one of my reviews made it to the website. Obviously cook unity sensors their reviews and only publishes the positive ones. I have doubts that all the positive reviews are valid.Most meals also arrived in a mixed-up pile of mush. One box was left in the full sun, by the time I got home, all the ice was melted and everything had to be thrown out. Customer service refused to refund the order and only offered me 40% off my next order. At $14 a meal, I expect better! If I hadnt gotten so many free box referrals from internet strangers, I wouldnt have ordered so many boxes. (A recent change to the terms of service now limit one free box referral per account.) The photos are how my last box was delivered: upside down, ice melting, wet open box.Edit because I am unable to respond to cook unitys reply. My review on the cook unity website saying the meal was so bad even my dog wouldnt eat it, hasnt been published in over 9 months. Im assuming that means it has been sensored. As for everything else, I refer you back to the first sentence of my review.
So I absolutely LOVE their food! Good-sized portions bursting with flavor and a HUGE (over 200) different meals to choose from every week. The reasons this review is 4 stars rather than 5 is two-fold: One, they delivery via FedEx only, and I have had multiple issues where my food was delivered to the wrong house, obviously an issue the farther you are from their restaurant/plant. Two, they usepackaging which is mostly unrecycleable or very bulky.
I am reviewing from Chicago. I have tried a handful of ready-to-eat meal subscriptions and this one has tasted the best. I am about 4 orders in now and have had zero issues with my orders. The quality and taste are exactly what I was looking for. Some off the beef meals are a bit small but I am picking the
The portions, selection, cost, convenience and taste of these easy-to-heat meals have far exceeded prior meal delivery services. We get 12 meals/week for two people and most of them are filling and satisfying enough to be my breakfast/lunch or lunch/dinner. Should anything change after a few more deliveries I’ll knock off a few stars.
The food is excellent. You have to experiment a bit and try dishes to find what you like. But, that being said, I have love most of the dishes that Ive ordered. Once you get in the swing of the chefs dishes that you like, it is a total success. Very economical, convenient, professional. Also, the customer service is fantastic, they respond appropriately and go out of their way to be sure that you are happy. Bravo CookUnity!!!!!!
We had our first delivery last night. The packaging was so nice and food was really cold. The taste of our first meal was yummy. We had a pasta dish with mushrooms. I may never cook again. Cannot wait until dinner this evening. After working all day this will be a treat not to cook or decide what to cook. Thank you Cook Unity for coming to Florida!!
The nutrition information on the food is completely inaccurate, especially protein count. Its very easy to know how much protein is in something: weigh the separate ingredients and multiple by the protein per amount. The numbers listed on these meals are grossly inflated so much so that I think its intentional.Taste of the food is usually pretty good but I agree with everyone that the method of keeping the food cold is poor and therefore it can sometimes be unsafe to eat your entire order. They need to offer 1-2hr delivery for folks that live very close so that this doesnt ever happen, and store longer distance orders in a different storage contain.
I was really hoping to enjoy these meals, but unfortunately they were not very good. It was also confusing to figure out how to order and cancel. I figured they would send me an email or text before the next order and I could cancel that way. I was not notified of my next order and they just randomly sent me meals. When I tried to contact customer service they were not very helpful and said this would be the last order anyways. I have a very strict diet due to medical issues and let them know I couldn’t eat the foods they had sent and they had no sympathy. There are many prepared meal services out there, at least go with one that has good customer service and good food.
I would give zero stars if I could. I just received my order of 8 meals, which arrived a day late. One day late for any other product wouldn’t be a big deal, except I have opened the box and all of the meals are not cold, in fact they are warm, wet, and have a foul odor. Most of what I ordered contains fish. I can’t safely consume any of this food.This was my first time trying cook unity and I am very disappointed. What a terrible waste of food, packaging, and shipping!! I will never order again.
I have tried all the delivery foods and this is the best. The food, sauces, freshness and flavor are as good as any meal I would have to dress for and sit in a restaurant. And get this: I order the low fat, low calorie meals they offer. When I am down 20 I am going full out on their higher fat meals. The meals come in a cooler type rectangle bag with a massive ice slab to fit the entire bag so you do not have to leave a hot date to rush home and pack the fridge with your CookUnity meals. The expire by dates are exactly correct and whether you nuke or toaster oven, the prep instructions are right on. I had a glitch on a delivery date (Monday became Tuesday) but I 5-starred them because the customer service, immediate text response and the dog-gone so nice people at CookU made everything worthwhile and great. I will never cook again [in honesty I never cooked before] but now I do not feel guilty because my primary doctor gave the green light to CookUnity. Thanks for all you “cooks, chefs” and what you do so terrifically❣️
Best meal delivery service ever--the portions are generous, food is delicious, tons of really great vegetarian and vegan options and the delivery is always on time. Im not sure what the neg reviews are all about--Ive been blown away by how great everything is. I am ordering in Brooklyn, so maybe its better here?
Definitely done with this, skipped an order and they charged and shipped anyway and picked meals for me! Finally got someone to respond and they said they would cancel it before it shipped and credit all back. Just now saw (week later) that I was charged and received notification the meals are on the way!! Many of my past meals were not sealed and spilled out. Taste was not bad but not being able to speak to someone to correct mistakes is unacceptable.Just changed my rating to 3 stars from 1, they did eventually credit my card back. I never was able to speak with someone. They communicate through emails.
Got my first order! Everything arrived in good shape though with Texas heat I am surprised the one ice pack was enough but I was able to get it out of the heat quickly. I could imagine if there was an hour or two delay it would be a mess though if the pack melted and this is the only reason I said 4/5 stars. Food was great, tried all the meals and they are good. Added some hot sauce to one because it wasnt as spicy as Id hoped (I assume bc of appealing to masses). Generous portions. I am hard pressed to finish any in one sitting so am actually getting extra meals out of it! I like this meal service the best out of the three Ive tried.
Cook Unity has the best customer service and the best tasting food! I have had 2 deliveries so far. They both arrived on time with the correct items. I contacted the company with questions 3 times, and all 3 times, I got a quick and friendly response. Very impressive! The food tastes like it was cooked in a restaurant - fresh and flavorful. I love that they use organic ingredients, offer vegan options, do not freeze their food, and give both an oven and microwave option. I can’t wait for my next order!
The 250 meals they advertise are across the country from their various kitchens. I see only about 50 options available to me locally, so this is false advertising. Their quality varies wildly from chef to chef. Some of the meals are excellent. Some are a sad piece of chicken with a little sauce. I just cancelled my subscription because they charged me for a delivery even after I explicitly skipped it, and then I discovered that (1) their official policy is no cancellations after they bill you, and (2) they have no way to actually talk to a person. Their live support is a bot, and when you try to enter any further information you get Connection Error. You can email them, or text them at the number they text you from. I got a response in 6 hours and they sorted it out, but only after I threatened to tell everyone on social media how lousy their service is. So here I am.
Where to start... recipes are inconsistent, the curry is watery the one week and sour the next. The food goes off within a few days. Rice dishes are left standing before they seal them so the rice arrives stale and hard. Been using them for a few months now and every week there is something else to deal with. We have now stopped using them. The calories listed are not accurate. The website and packaging says two different things and then they do not respond to emails on the matter. Delivery is terrible, the delivery personnel refuse to bring it to the door an and then make a huge deal about taking the old cooler bags and ice packs with them to recycle so now we have dozens of the things and dont know what to do with them.. there is no incentive or help to recycle.
Food is really really good. Havent had many shipping problems like others. However, after eating a TON of other ready made meals. This one is the best. Great food, but obviously hit and miss so read the reviews. They keep them honest and real... no cherry picking. Give them a shot.
Stay away from this service. I was excited to have found this meal delivery service and the food looked good. I went ahead and ordered the 6 meal option. It was supposed to be delivered on Tuesday. However, it never arrived and no shipment information was ever sent to me. When I checked on Wednesday with customer service I was told that the order was still in pre-transit and they had no idea what happened or when or IF my order would even arrive this week. They offered me a small discount on my next order for this issue - which was somewhat insulting.This was a horrible experience with CookUnity - especially for a first order. Do yourself a favor and find a different meal delivery service.EDIT: The company contacted me and told me they would send a replacement order for free with some additional meals the following week. That second order was delivered to the wrong place and I never received it.CookUnity then said they would send a third order (for free) for me to try their meals. While the 3rd order did arrive - it was not correct, it was packaged badly, I only received 5 of the 6 meals and I was charged for meals that were supposed to be free.Even after 3 tries they didnt get it right.
The meals are delicious, and they taste better than I expected. Everything was great when it came to packaging and delivery. There have been no issues thus far. I was a bit hesitant because of the pictures posted. They must be overcooking their meals because everything was implacable when I received it. Hopeful it stays that way
CookUnity has been delicious and convenient. There are tons of dinner options that you can filter by rating, chef, ingredients, calories etc. I filter by ratings and have yet to try a meal I do not like! If you are working long hours and have found yourself ordering in more than youd like - try CookUnity.
The concept is very cool and customer service was responsive but the logistics are a nightmare. I paid $350 after partial refunds and had 6 late deliveries with damaged and spoiled food. Ive never actually gotten to try a meal yet so I cant attest to the quality of the food. Eileen was particularly helpful when dealing with customer service! I do wish there would have been a full refund, I would have attempted this service again in the cooler months in hope that the food would stay colder through the delivery process
This review would do it justice if you had a negative rating. Perhaps, its my husband and I that have awful taste in food, but I doubt it. I cook and well I must add. The food from Cook Unity is barely edible. Out of 6 meals that I ordered, I was able to finish just one. The rest were not fit for human consumption. The mixture of weird spices that made the food that much more awful. Never in a million years will I reorder from Cook Unity. I might not even set foot inside any restaurant whose chefs constributed their culinary skills to this service!! I had to give it (1) star in order to continue. It deserved -100 stars!!
Excellent food that is consistently great! Its fresh and comes to my home weekly without fail. So many delicious choices, so whatever your food needs aka vegetarian, keto, low calories, comfort.....theres a meal for you. Over 130meals per week to chose from. I HIGHLY recommend this!!!
There is no quality control on the meals, one week the chicken is raw and the next its dry and chewy. I took a chance because Im too busy to cook, and this motivated me to just meal prep myself. Also, make sure you cancel your service immediately after ordering or they will randomly select meals for you. Learn from my mistakes, and look else where for meal delivery.
Meals are decently portioned and mostly good. Delivery has been great for me so far. Only 4 stars because the meals are inconsistent. One week the same meal might be super good and the other its dry. I also suspect the calorie count is not very accurate but I could be wrong on that.
FedEx delivers mine and often man-handles the box. Ill come home to the box upside down, on its side, in the rain etc. I work for UPS and this kind of delivery service is unacceptable. Cook Unity has been super helpful in that regard. Today I also contacted the local FedEx driver supervisor in an effort to fix it. My delivery tonight looked as though it was handled appropriately. The meals were all intact and the box was in good shape. That said, the cook unity food is hands down one of the very best. I love it. I love that the food trays, box, and ice packs can all be recycled ♻️. I highly recommend Cook Unity.
Constant Issues!! If its not a meal busting open all over and ruining the other meals because of poor packaging, its that they FORGOT an entire EXPENSIVE meal that I was charged and paid for already. Customer service sucks. No phone number to call; LIVE chat doesnt exist, because its NEVER live; you have to send an email and they take days to get back to you and then ask you send them pictures as proof of your issue like youre lying about their disappointing services. They need to do much better.
Just received my first order!My delivery window is from 5-8pm but it arrived early (maybe an hour early)The ice pack is in there, on top of everything, and still frozen.Meals are organized and not messed up like the other reviewsI’m glad I got a good experience so far on my first try, haven’t taste the food yet but if it’s good will def order from here again!
Great variety of choices on the menu: fish, meat, chicken, vegetarian, etc and a good variety of different types of cuisine (American, Italian, etc) Some meals are better than others, but overall the majority of the meals taste pretty good. Ive microwaved the meals and heated them up in the oven and they taste good either way.You choose the number of meals you want for the week, the delivery date and each meal. Meal arrives in an insulated bag with a pack to keep it cold. I love that their packaging doesnt use a ton of plastic and that they are aiming to be a zero waste company.Some issues: 1. Its like a subscription that renews each week, so if you dont want meals that week you have to remember to skip. Im not a big fan of that, I like to just choose my meals each week.2. The directions for on the package arent always correct: I had a dish that said to take out the sauce before heating up the meal, but there wasnt any sauce to take out. Then I had another dish that said to remove the side salad, but there wasnt a salad.
Worst service ever food was terrible banging on you to choose your next meals before you even receive the first set. Tried to cancel 5 days before the next delivery they wont allow it price was exorbitant customer service was non-existent it went from $30 to $68 in a Flash they wont cancel your delivery but theyll more than happy to donate it for you well if you can donate it you can cancel it out of all the four meals I had none of them were good all the proteins were poor quality if you cook it the way that they described on the package you ended up with a piece of rubber or leather and I have such high hopes originally also another one that wont let your browse the menu until you put in your information and especially your credit card information they want that first what a waste was trying for a plan for my elderly parents - even meals on wheels was better than this
My first delivery was OK, but the meals outdated 3 days after the delivery. The second round was disastrous. The food was shipped without the ice packs and I received rotting, stinking food that leaked its nasty juices all over my rug. My house still stinks!!! I mean really, no ice packs? I wrote them immediately and had to ask more than once for a refund, and after 24 hours have not heard anything from them, regarding the stink in my house. STAY AWAY !
I never received my first order. It was shipped without an address…it only had my name and city/state. I thought I would give them a second chance. My 2nd order that should have been delivered today has not been shipped out. But it shows the shipping label was created 2 days ago. I got a refund and canceled my account. Don’t bother ordering from them.
This is the first meal delivery service Ive ever ordered from. I was skeptical at first, I usually dont have an issue with cooking something simple after work, but its difficult to cook for myself and not over-eat or waste food.I was pleasantly surprised by the way everything was packaged. Ive tried a total of 3/6 vegetarian meals Ive ordered, and I would give each meal five stars. The food is fresh, still tasty after being heated up, and the portions are perfect. So much better than purchasing frozen meals from the store. I would highly recommend this service and will be using it hopefully every week!
Ive tried several meal delivery services, and so far this is the best for my needs. No cooking involved, just the microwave, plenty of variety, lots of fish and seafood options. My one big problem is that some of the dishes are way too salty. Its not that I dont eat salt or even worry about it especially, but sometimes the salt over the top, on one occasion so salty that I couldnt eat the food and threw it out.
I tried Cook unity and its been a nightmare so far. I am a single grandmother and I chose cookunity because they offer plans for single people. My first delivery I was so excited I even told many of my friends co-workers and family. Sadly I had to throw away 3 of the meals 2 days after they were delivered to me because they went bad. One of those meals was a chickenand mushroom dish i was excitedto try and it had mold already on the mushrooms and it smelled horrible. Then there was issues with billing and I requested a refund of the meals I had to throw away, I got no response. Now they charged me $188.80 for 2 weeks of food and they are delivering the weekly meals 1 day apart. That means I will have 10 meals delivered that I have no room to store and just cannot eat. My entire food budget was taken by cookunity for these meals and most of which will be thrown away. I have contacted support
I am blown away by CookUnitys food. I do feel like Im eating from a restaurant every night. Im not a food connioisseur so maybe others have higher expectations than I do. I am so excited every night to choose which chef-made meal I feel like having that night. They never disappoint. I will be a loyal customer. They do continue to need to work with insuring delivery. One of my packages was not delivered to me, but they credited me for that delivery.Thanks to all of the chefs. Bravo!
The packaging was great and it came on time and tasted great. The problem is. It gave me food poisoning. Not a great experience. Not sure if they put false dates on their food, but the dates are sometimes very soon after you get the food and they dont even last the 5 to 7 days they are supposed to. I got very sick from one of their dishes. I reached out to ask how that could happen. I didnt hear back. Terrible experience.
Were the 300 review! Its been good so far! I think its important to point out that we are in Miami, seems like different locations may be struggling with packaging but out of the 20 individually meals, I never received one leaking or in poor shape.Food quality is (for most meals) quite good.Theres plenty of options as well each week which is super helpful.So far Im quite pleased, maybe 20% of the dishes I tried werent that great, but Ill know what to avoid in the future :)
The food was good, but shipping and customer service were terrible. The website talks about being eco friendly, but the box was ridiculously big, and the meals inside were not packed well. Multiple meals had come open and spilled all over the box. And since the meal containers a cardboard, everything was soggy with juices and oils. After cleaning everything up I cant get the smell of sesame oil off my hands.I tried reporting the damaged shipment website, and it said theyd get back to me within 24 hours. But they were also supposed to ship my next order within 24 hours so I tried to pause my subscription while I waited to hear back from support. But the next thing I got from them was notification that another box had shipped. I emailed support and they seem to have no record of my damaged shipment or that I paused the subscription and said theres nothing they can do.
I was hesitant to buy prepped meals but after doing HelloFresh I didnt want to cook after work.I was surprised by my first shipment. The meals were packed neatly and arrived in good condition.Now, before I say more I stopped this service after 2 weeks to try a different service. I tried Freshly, big mistake. It made me realize CookUnity is great quality. The taste and options for CU are awesome. The packaging is easy to open and makes no mess. The other service the plastic film was such a struggle to remove.I never tried chicken tikka masala and with CU it was delicious. Freshly chicken tikka masala was gross. There was such a big difference. Im a CU customer until I have more time to cook, really enjoy the service.Though, one thing I would have to say is that I wish some of the portions were a bit larger, but I think it might be because they are really good to eat.
Terrible customer service, you’ll spend days waiting for response, and then a representative would reply with a generic letter that doesn’t solve the problem.Billing is a nightmare, it’s impossible to track clearly, some orders will disappear from your history.Food is fine mostly, but portion sizes are inconsistent. I’ve received 2 meals that tasted like chlorine, and fish had a green ish color so I’ve reported to the company, but they wasn’t even interested in investigating, just offered a partial refund…I think it’s enough for me after 2 months, this company is going south…
The food is incredible. Every single meal is good. I’ve tried other meal prep services and I’m lucky if I can find two or three meals that I like.The fact that I can heat it up in the oven instead of the microwave is a big deal. I love this.I’m a DoorDash addict and I deleted the app because I just don’t need it, I don’t feel any need to “cheat”. I’ve been eating 12 CookUnity meals a week (lunch and dinner for 6 days) and I’m losing weight, saving money, and feeling better. I keep exclaiming to everyone I know, how amazing it is.You could be making this food from dumpster lettuce and dead rats and I’d still eat it but somehow you’re making this food from scratch with the best possible ingredients which makes me feel even better than I already did. Organic when possible, sustainable, humanely sourced, how can this get any better. Then the packaging materials are either recyclable or made of recycled materials.You’re also very diet and allergen friendly which I love, because my fiancé has celiacs and you have so many gluten free options for her to choose from. She’s working in the ER as a PA in the middle of this Omicron wave and you guys are making things so much easier for her, saving her time, energy, and stress.You guys knocked it out of the park. Thank you for making such a great service.
The food is really good for a delivery service, and if you get the max amount of meals (16/week) its pretty good price per meal (comparatively). However I dont think I can really trust the nutrition information (a lot of them seem too good to be true, and I brought this up with customer service with basically just a we will look into it) and in general their customer service is... not super great. I was literally 30 min late for the deadline to choose next weeks meals and I asked if I could still make a different selection... I understand that maybe it wasnt possible but they responded to me the next day by calling me Paulo, sent me a receipt of the text message they sent me to remind me the day before (thanks for throwing it in my face that Im super busy and missed it), and told me they couldnt give me a refund ... I wasnt asking for a refund, I just wanted to make a couple of different selections as my family had just tried a couple on their auto selection for us and we did not like them. So now we are getting them again next week... sigh. Although I think the price comparatively is good on these... they are still expensive!!! now I have to eat something my family doesnt like bleh.
----- Update to original review -----Updating to 5 stars!In my original review I raised concerns around the logistics. I was among many who experienced issues with food arriving damaged.I reached out to CookUnity to discuss the issue and to provide as much data as I could. They were very responsive and eager to help.About 4 - 5 weeks backs CookUnity started using a new courier service in my area, apparently one that has been rolled out to other areas already and is now being adopted more broadly.The new packaging comes in these re-usable zipped up cooler bags with ice blocks. The courier seems to also take far better care of the bags in transit.I have now had almost a month of perfect deliveries without issue!The icing on the cake is that you can leave the old bag with ice blocks sitting outside on delivery day and they will swap them out, removing the old as they deliver the new.Their menu continues to expand and develop and the food quality is as yet unsurpassed in my estimation.CookUnity has in my opinion taken the top spot for all fresh food delivery services. They are nailing it on every front! Kudos to CookUnity.----- Update to original review -----In terms of food selection and quality I have to say I consider CookUnity one of the absolute best I have tried without a shadow of a doubt. My problem each week is deciding what dishes to forego. I have tried several other companies like this and nothing comes close to them in terms of variety and quality.I saw some complain about pricing, it all seems pretty much in line with competition I would say. Yes you can definitely find cheaper but the meals from the cheaper place taste like a frozen microwave dinner the extra couple of dollars you pay for CookUnity is returned in quality.----- (See above, CookUnity have addressed this now) ----My only complaint about CookUnity, as others have highlighted here, is quite a crippling one. There are some pretty severe logistical problems here. Creating and preparing delicious meals is no problem but getting them from CookUnity to your fridge undamaged is proving a challenge.The shipping boxes are made from soft cardboard so they compress easily making them weak. The packing material inside the boxes is far too lightweight and does not provide adequate protection. The food packaging I believe is biodegradable so its a bit like cardboard itself and crushes/deforms quite easily. They are surrounded by extremely heavy ice-blocks, these do not crush or deform easily...or at all. In this battle it is the food that loses, every time :(Reaching out to customer service has become a weekly chore for me now. I photograph and even video the process of opening the boxes and provide all the information back and to date I have not seen any improvement, if I ever do I will update this.----- (See above, CookUnity have addressed this now) ----I will say their customer service has always been very polite, responsive and willing to help out. They always offer a refund and occasionally they comp some extra credit.Either way its not a recipe for long term success. I strongly fear the we will see CookUnity struggle if this continues and I for one will mourn the loss if it goes that way since I stand by my original points on variety and quality.CookUnity is an amazing company and a truly brilliant idea currently being hampered by logistical problems. I really hope they can figure it out before its too late since I, for one, would definitely miss the menu.
Who knows if the food is actually any good. i gave up after my first failed order. My first order didnt on the expected delivery date. Customer service did give me a refund. BUT...the box was delivered the next day....but since its summer all of the meals had spoiled so I had to take box of rotten food. Gross. This was such a bad first impression I have no interest in trying to get a second box.
I would give a zero review if possible. Main complaint is that they do not package to ensure the food stays cold enough to be safe for consumption. Its a card board box with a very thin and loosely wrapped sleve of insulation that is wildly inadequate for the job. Throw that on top of the fact I reside in south La. (extremely hot and humid) and my shipment is coming from an even hotter location (Austin, TX), coupled with the fact the box sits in delivery trucks for 3, maybe 4 days. Can you say rancid food? The interior of the box in our last shipment was 80 degrees.
The prices are too high even for the good dishes, but that was okay since they save me a lot of time. This time I forgot to pick out my meals, and I got sent complete garbage for food. Fried okra and rice for $12, this is .$50 worth of food and not even prepared well. Never again.
Neutral review because I have not tried them however Im SO GLAD I went through the reviews because I was so close to ordering with them but seeing the disgusting pictures of how horribly the food comes upside down and shaken around like a mess makes me really happy I read them and didnt waste my money. Sorry, they lost their chance. Ive had a wonderful experience with Sunbasket and cant wait to try Freshly and Everyplate.
All my meals came, well... it looked like they exploded in the box. I opened the box to find a horrible greasy mess. I tried to see if any meals were salvageable and I realized that none of the packages were sealed well so all the meals were leaking out, sauces leaking everywhere... off it was so disgusting. Anyway I can handle delivery mishaps but the one star is for the terrible customer service. There was no one to call/talk to, and after ALOT of run around (and one customer service rep via text accusing me of lying b/c I didnt photograph ALL of the meals??) I finally got a refund. Just avoid.
Oh man I’m really surprised that the reviews aren’t higher. This food is AMAZING! I’ve tried meal kits and other pre made meals like freshly and they tasted awful or were just lack luster. The food I’ve had with CookUnity so far has been unbelievable, like seriously. Restaurant quality food. I hope more people catch on so we can get more 🙂
I started out wanting to do pre-done meals because my girlfriend is dieting and cooking for 1 stinks. Went with Freshly to start. Their stuff is, as I feared, tasteless glop on a tray. Gave them a month. It was TERRIBLE food. Thinking they are all like that I almost decided to try another direction. Somehow this company came across Facebook and I decided to give it a try. Glad, in this case, Big Brother was watching and sent me that ad. First, the selection of food is pretty awesome. It all looks really good. Second, my first order - OMG was it great. A couple things that did not work (sweet potato fries with the awesome steak were soggy even hen baked - but still really tasty) but the food is sooooo much better than Freshly. I will probably stick with this service for a bit.
Have used many meal services over the years (Sunbasket, Hello Fresh, Martha & Marlie Spoon) and absolutely love the convenience and delicious choices that CookUnity provides. Costs a few dollars more for the number of meals but worth it for me for the time saved. I enjoy cooking but with so many other priorities in life its a great addition to my week.
Don’t let them rip you off with their hidden fees!The app doesn’t show some of the additional charges they add to your bill. Even after I showed them this with screenshots and videos, they still refused to refund me these fees that I have no way of seeing on the app.All it takes is for them to honor their advertised price and they can’t even do that.
It’s just lol because every time they send melts in the package with like a ice package and that ice packages was damaged so that just poured out around and before I put meals into the refrigerator I must dry like everything 🥲And now they just send me beyond burger without meat just burger bread, souse and onions 😀🤯I’m not really recommend CookUnity anymore 💔2 stars because this food is good but not every time and the presentation and reheating instructions are so so… and many small fails they do
Customer service is atrocious,the food is good.But you are forced into spending money.They sayThursday is your cut off date to order but it seems midnight based on extreme technicalities...they pick you the least popular food options,that are cheap (like hot dogs)to maximize profit margins,when you are not paying attention.My account went from paused to confirmed before I could unpause or customize and then!You cannot even call or talk to anyone about the issue..the live chat is a terribly designed, auto response with beyond typical Q and A . SO you are forced into paying and then you lose the $$for the week and then you are left with food you wouldnt eat because you have ground pork,chicken wings with hot sauce poured on top followed byhot dogs(literally hot dogs )before you are allowed to cancel,after they achieved their ultimate goal.The business model literally is betting on your unawareness. This is pretty much what this world has turned to...Smiles, caring words, and ultimately bad intentions(to become attractive to investors )-> to turn quick and maximized profit margins
The food is absolutely delicious, however this is my 3rd box delivered to me with my food got. 70 degrees and higher. The containers are not packed well enough to keep the coolness in the box for 3 day delivery. I have wasted more time and anticipation than not. Ill try them again in the winter.
Although Im still waiting on my first food order, I wanted to shout out CookUnitys support team. Its hard to find good support these days and Ornella was a rockstar when I was asking for assistance through their messaging system. They were kind and patient, didnt close out my conversation even if it took me a few minutes to reply. So refreshing! I cant wait to try the food now!
I rarely review things but I had to post our experience with Cook Unity. It is PERFECT in every way. Weve had no delivery or packaging issues like some other people have - we live in northern NJ and they say the meals will come by 8 pm and so far theyve always come by 4 pm and are delivered from their Brooklyn facility. I saw a review about food coming to NJ from California but ours is from Bk. This service is so much better than others as far as having to deal with excess packaging, what to do with the dry ice, etc. The meals come in compact cardboard-type containers nicely stacked in cooler type bag with one big cold pack. You can keep the bag or just leave it out the next time you get a delivery and they take it back with the dry ice. There are SO many choices of meals - more than 300!! - and the site makes it easy to find what you like and want to avoid such as soy, high sodium, dairy, meat, etc. You can search categories - vegetarian, poultry, vegan, keto, meat, seafood, etc., and in the results list there will be a little icon next to dishes with the things you set in your preferences that you want to avoid, such as above a certain amount of sodium, dairy, nuts, soy, etc. The nutritional information is very clearly listed for each meal. Its perfect if everyone doesnt like the same thing which was an issue for us with other delivery services. We order 8 meals/week and they come Monday afternoon and we eat them through Thursday and the food stays good. There are expiration dates on the outer sleeve which has a very nice layout with the name of the meal, ingredients, directions, etc. and the chef that created the dish. You can cook it in the oven or microwave and the directions tell you for how long. We always throw them in the microwave because were lazy and starving when we get home and the meals weve chosen usually need about 3 minutes. So frkg easy. When were finished we rinse out the cardboard containers the food comes in and throw it and the cardboard sleeve in the paper recycling (if you do that) - NO GARBAGE!! So far weve had pasta dishes including ones with gluten free pasta, salmon, short ribs, paella, cheeseburger with the impossible burger which was amazing, and vegetarian dishes. You can order all healthy things but you can definitely order regular food that is high in fat and salt and all the other good stuff. The calories, chef, and ratings are clearly listed when youre choosing your meals. They also have a huge variety within the categories - Indian, Spanish, Italian, West African, Korean, E. European(?) (schnitzel!), Thai, Chinese, Middle Eastern (falafel, schwarma!) - there really is so much. The paella was kind of a test bec how could it possibly be good in this situation but it actually was. No soccarat (burnt rice at bottom) of course but still very tasty. Everything always smells really good coming out of the microwave. Depending how many meals you order it can be $10ish with a flat $10 delivery fee which is VERY reasonable for what you get. Oh! And they also have dessert stuff and breakfast bowl/yogurt type things and juices. We havent tried the desserts but weve gotten their juices - Pressed ginger shot, a beets drink, and orange and turmeric. Lastly, they seek out your feedback and the specific things you liked and didnt like relating to the taste, ingredients, whether it was too big or small, etc Highly recommend, obviously.
Ordered 16 meals and was supposed to be delivered yesterday (Wed). Heard nothing from them for the delay .I expected to see it today at least , and I wont be writing a bad review . Its already 9pm (Thu) , I am hungry with no food in the fridge, too tired to go and buy food after work, and now my stomach is filled with nothing but air! Texted, msged and emailed, no response . Was quick to charged me but left me hanging... I dont even know when it will come or ever will come ! This is my first time ordering and I doubt there will be a second .
The marinated shoe leather, AKA known as marinated Hangar Steak: Did you search for the toughest, most unpalatable cut of meat you could find? Congratulations, you found it.Seriously, almost inedible and, perhaps fortunately, mostly devoid of flavor. Ill be flossing bits of meat(?) from my teeth for hours. What were you thinking? Astonishingly bad!
The food is very good but its time consuming for me to find dishes that dont have black pepper (Im allergic to it). Unfortunately more than 95% of the dishes in the menu have black pepper. Given the fact that many people are allergic to black pepper, perhaps the chefs would consider not adding it so much? Thank you!
PLEASE READ ALL REVIEWS BEFORE ORDERING FROM THIS UNREPUTABLE SERVICE!!If I could give them a negative 10 stars I would!!!I decided to order from them because they had a nice selection of “KETO” meals. I guess part of the problem is that I expected a meal service to know when they post something as keto, that it will be keto. Well, I was dead wrong!I received my order yesterday, 03/13/22 and was excited to see what yummies I got but when I started reading the break down, the lowest carb one had 17 grams of carb and the highest had around 35 grams of carbs. Anyone that is on keto know that one should strive for no more than 40-50 grams in a day. At 35 grams of carbs in one meal would “eat up” the allotted amount for the day.I contacted them first thing this morning to let them know that I needed someone to pick up these meals and issue me a refund. I emailed, tried chatting on their site, messaging thru fb and texting. Finally, someone responded thru text late afternoon and informed me that I should have looked at the complete nutritional information when ordering these meals. I explained that when a food delivery company lists something that is keto, I rely on their experience as to that matter. I informed them to please have someone pick up these meals and issue me a refund. Over and over again, the supervisor Federico kept telling me that they can’t do either that it was my fault that I got these meals that although they list as keto they are not. I guess that was my first mistake.My second mistake was not reading all these reviews before I ordered from this ripoff meal service! It is beyond obvious that they do not care about how or what they provide as a product or service. I don’t understand how a business like this, in this type of competitive climate can still stay in business. Well, you have been warned!
This is hands down the best meal delivery service! The quality, taste and variety are simply unparalleled. On top of that customer service has been top notch, if you have any questions or problem they are always responsive and willing to make things right! 100% recommend.
Not sure why some have these negative reviews because this service its definitely better than every other one. And Ive tried several. They have many more options and the food is very well seasoned. It has been 3 weeks and I already know five people who signed up just because they saw and in some cases tastéd my food.
Im typically on the road 4 -5 days a week for work but COVID changed that so I finally had the opportunity to try a meal service. Im a self-proclaimed foodie so I was drawn to CookUnity because of their chef roster and the variety and quantity of their meals. The plan I chose is cost effective and the meals are much healthier and more flavorful than I would make for myself. The communication prior to my first delivery was excellent. My meals arrived on time, at the correct temperature and without damage. I am hopeful that this high level of customer service and food quality will continue in the following weeks. My lunch today (pictured here) was curry cauliflower on a bed of watercress and is the creation of chef Andres Mendez. Delicious!
The delivery was not cook unity’s fault. But, I have used the contact us tab 4 different times to tell them my order arrived destroyed and food was ruined. I also contacted UPS And heard from them immediately. Very bad customer service. Will not be giving another chance.
Week 1 - Ordered Guacamole and it exploded all over my other mealsWeek 2 - Meal leaked out of container in the boxWeek 3 - Same thing happenedWeek 4 - All meals arrived a day late, everything ruinedWeek 5 - Shipping Label placed wrong, meals arrive late again. Everything ruinedThe food was really tasty the first 3 weeks but their logistics are horrible. They are incapable of securely packing food and they are also terrible at attaching a shipping label properly so it doesnt cause issues with FedEx. This has happened now for two consecutive weeks.To make matters worse, they offer customer service only by email. No phone, no chat. Good luck getting your situations resolved in a timely manner. Oh and good luck to me trying to cancel my subscription. There is no way to do it on the website so you have to email their customer service team and pray for a response. Then they will probably try to convince me not to cancel so it may take a while but I will never give these guys another dime.
I used to order Cook unit but after so many times having my boxes come damaged and my food wasted and to add they increased its prices I decided to cancel… my last order was paid for and I think they decided to take a revenge … they sent me nothing I ordered plus pork and picky things which I am allergic too … be aware … I could comeback someday as a costumer but after that I would rather eat McDonald’s… I will be ordering from other companies but never from this one
Im so thankful for the service they provide. I spend a lot of time at the tax office this time of year. I find myself working 18 hour days. Themeals have been a lifeline for me. The website is easy to navigate. I can filter results based on the meal planning I require that week. They even have meals for another member of my household who is both gluten and dairy free. Im a fussy eater, and some of the meals I thought I wouldnt care for turned out to be amazing! The meals can be cooked in a toaster oven, but theres also microwave instructions. I have found little to no difference in the quality and taste when microwaving; great either way! The customer service has been fantastic too. I highly recommend CookUnity.Update a few hours later:After posting my review, I read some of the others. The negative reviews mostly seem to be related to customer service. Ill admit that the delivery service damage a couple boxes over the past few months. I notified CookUnity and they issued a refund. No hesitation. Did it take a day or two for them to respond? Yes. So what. Im not going anywhere. The meals are still great and better than anything I can find around here. The fact that they dont have a phone number or that sometimes the live chat doesnt work means nothing in this review. If theres an issue (and there have only been 2), I follow the procedure, and they fulfill their obligation in a timely manner. Ill say it again. The customer service is fantastic! And the meals even better. Well worth the subscription.
Im on my 5th box (16 meals between 2 ppl) and my god I hope this place keeps churning out amazing food, I will be a customer for life. They ship from Brooklyn for our location and sometimes one or 2 containers might be a little damaged in transit but never anything that would stop me from eating it. 90% of the meals are 5 stars amazing for us, its just about trying new things until you find your favorites.Some tips: always use a convection oven or air fry/ toaster oven to heat, and do it for the max time listed. Then plate your food! Dont just eat from the box. The experience is so much better this way, see my photos added to the photos section for plating ideas. Also, dont go super outside of your comfort zone, I try to order the ones I know I love and only a few new ones each week. That way if something is a bust, I still have tons of other good ones.
Ive been with CookUnity for well over 6 months at this point and I really couldnt be happier with their service. The quality and price value of their meals are so beyond any other meal service Ive tried that its not even comparable, and thats not even mentioning the HUGE variety in options and ability to filter by preference. As someone who works from home I have the luxury of being present during every delivery and have never had issues with presentation, cleanliness, or timing, and am surprised and disheartened to see other people having to deal with these issues so often. They even will send you a text reminder and pick your favorite meals to send you if for some reason you forget about your next delivery, which is appreciated. I do sometimes question the accuracy of the nutrition in some dishes, sometimes it seems the protein is too high, but otherwise Im very grateful for what I get from CookUnity.
My experience with CookUnity has been excellent so far - its the best-tasting meal prep available in NYC imo (and Ive tried my fair share). Ive never had any problems with delivery or packaging - I did have an issue with the food once but they were super quick to rectify it. Overall, highly recommended.
Im on a six-meal plan.Meal selections: decent variety for vegansMeal taste: Overall, four stars out of five (average of 3-star and 5-star meals.)Standouts: orechiette with broccoli raab, vegan chili with zaatar pita chips and tahini. OMG. SO.GOOD.Avoid: plant-based pad thai. Decent flavor but exceedingly dry. Meal comes with very little side sauce.Shipping: arrives on time or earlyPackaging: really, really needs work. Each of my orders (four or five so far) has had one or two packages burst open and leak due to FedEx handling, inadequate packing, and large/heavy ice packs. CookUnity can address this by possibly shrink-wrapping the individual inner packages before placing in the cardboard sleeve; using boxes that are wider than they are tall (better weight distribution, less likely to tip over and be flung about by annoyed FedEx employees), and pack with a bit more cushioning between the meals.
This service has been invaluable & the food is delicious. There have been a few times where packaging failed but customer service was excellent & I was compensated for any loss. The meals are creative, nutritious and of restaurant quality. If youre tired of your own cooking/shopping this is a terrific solution, reasonably priced & very little plastic is used - mostly for sauces. BONUS: the packaging the meals arrive in & are used for oven heating is paper which is safer & better for the environment.
We really wanted to like the service. Portion sizes for the price were terribly small and inconsistent.We had to throw away a few meals as although they arrived cool, they were not fresh and some of the ingredients tasted old. Some items did arrive with their seal broken and made a mess of the rest of the containers but this was not a frequent experience.We tried providing feedback but it was not addressed.Options got tiring after a few weeks. There were not many options rotating each week for select categories and so we were stuck with the same items week after week. It would have been good to see the menu change more frequently.Although we liked the idea of this service and a good percentage of the food was tasty, there are still some kinks that have to be worked out, especially when offering a service that is more expensive than the average competitor.
So Im torn... I tried one week.... Bc of the discount... But I notice the seals were broke on the containers.. And some of the food went bad before the best by date.....Some of the good I did like. Some of the dishes were fresh and delicious they had numerous choices compared to another at home delivery service I use.Good size portions. I like they were using biodegradable containers. But the seals didnt stick..so the food did spoil.I wish the price point was more at the discount promotional rate. Bc some of the meals were tossed.
Their delivery system is broken. They’ll deliver to cities on all sides and within five miles of me, but they say they can’t service my zip code. Yet they incessantly advertise to me on my social platforms with targeted marketing. However, when I decided to try it they can’t even do it. It’s literally the dumbest thing I’ve ever seen or heard from a food delivery company and I’ve tried them all. Don’t advertise in zip codes you can’t service but should be able to.
Missing a meal on most recent order (5/6 received). CookUnity also notified me at 12:15AM the (night before delivery) that one of the meals is no longer available and decided to swap it with a meal that I do not want to eat. Didn’t even get to select as I was obviously sleeping. At least let me know earlier so I can choose a meal that I actually want to try. I wanted to give them one last shot as they have made mistakes on previous orders but it’s still the same. Cancelling for good!
It has been almost 2 months of services, foods were good.But there are room to improve though 1) Meals and its bag arent always clean( I had to clean myself to store them to my fridge sometimes) 2) sometimes cooking descriptions are not matching 3) it takes more than its maximum minutes to fully warm the food especially for those thick chickens. 4) Fishes are inconsistent with the level of crispy on the skin which sometimes makes taste and smell gross.Some of the foods are really good . . .
I just read a few reviews. Luckily I have not had any trouble with deliveries. Most meals make two for me. Good quality foods so far although many times I will repurpose them to maybe a soup as most of the beef is tough when prepared as suggestedand the chicken was dry. Still going t stay with them for a while
Beware of the reviews being an honest/realistic representation of everyone who has tried a dish. I have left numerous reviews and - while I can see all of my reviews when looking at prior orders - only 1 or 2 of my reviews have actually been made public and they were high reviews. They dont seem to care for honest reviews. Dishes are very hit or miss. Even the same dish can be a hit one week and a big miss the next with consistency issues.
Ive enjoyed the quality and variety of the food, the vegan options and the fact that they are now picking up the bags and the ice pack whenever the next bag is delivered. My boyfriend and I get a delivery every week and bring them to work for lunch. Very odd how different the experiences are judging by the reviews, but Im a satisfied customer.
Well this is it. I left Factor 75 to try this gourmet style food. Shepherds Pie, salmon, chicken oh my! I’m writing this because they woke me up at midnight to deliver my food which was warm. I’ve been using them for more than a month. It comes in a nice tote and that’s where the appeal ends. The food was bad enough for people to comment that it smelled. It has this odd odor to it. The chicken was usually dry even when heated to the minimum temperature. The shepherds pie I mentioned is a paste covering gristle and over salty meat. The paste on top tasted like bad baby food. The salmon Smelled bad so I didn’t eat that on one of my earlier deliveries. I also had a delivery where two of the dishes expired the next day. I’ve moved back to Factor 75. To top it all off my meal was delivered at midnight waking me up. I have had it. When you cancel it shuts down your account. I couldn’t track my order and the customer service number does not work. I don’t need multiple chefs cooking horrible things. I need one chef cooking good food that I can eat.
We had one problem after another. We had food containers open and leaking in the bag. There is no thermal insulation in the bag so if its even a little late meals start getting warm, and no CookUnity, a giant ice pack at the top does not work if the whole bag is not insulated, and it actually creates a big stream of condensation that soaks all the meal packs so it makes an even bigger mess.However, what really takes the cake is that portions for many of the meals we received are ludicrously smaller than what claimed on the website and on the labels, Im talking almost half of the claimed weight, and that is including the container!I cant believe some of the chefs behind the various meals would want their name attached to such an underwhelming product. I really hope some of them does some mystery shopping to check out the quality of the meals bearing their nameWe paused our subscription after the first wave of issues, hoping to find a solution. We gave it another chance and will be pausing it again after getting our meals 3 hours after our delivery window and with 2 out of 8 meals missing in action.Customer service is also not great, I had to follow-up multiple time still without a solution. Really a hit or miss, and its too bad because the concept is great, it supports local chefs and some of the meals are actually pretty good. Not sure well give it a third chance unfortunately
Love the food but you guys have to fix your packaging and shipping! The ice packs melt in transit and make the box a mess. The meals get all tossed about and sometimes open. Please fix this! Bc the food is great!Update September 2021 - I just cancelled my subscription. Nothing against the chefs b/c I think the food is pretty good. But the packaging and delivery is just terrible every single time. The package spends at least 4 days in transit (and its only coming to VA) - and the food is barely chilled. Not cold. And Im concerned about food poisoning. So please fix the delivery and Ill be back.
I was looking for variety, quality and simplicity for my mother who no longer has much appetite and when she does, no stamina to prepare meals. She has been thrilled with the flavors, meal selections and portions and has been eating much better for the past few weeks than she had been. The chef designed meals she receives have renewed her interest in food. There have been minor glitches, but customer service has been very responsive. The good far outweighs any minor inconveniences. We are both very happy.
We are enjoying the food! Delicious flavors. All deliveries except one have come in nicely. Cookunity promptly reimbursed us for the box that was delivered damaged. Highly recommend. Great vegetarian options as well. Good portions. My husband and I often split our meals in two or use a vegetarian option as a side with a chicken meal.
CookUnity is exactly what Ive been looking for! Quality ingredients, over 250+ selections per week, wide variety of cuisines, smart sorting (by protein source, various diets, cuisine, caloric intake, etc), reasonably priced, FREE delivery (thats huge as the pricing falls apart for many competitors because of hefty delivery fees), and the food is very good even if heated in the microwave. The well-packaged/labeled food can often be heated in the oven or on the stove if one has more time to do so...heating instructions are clearly laid out on the packaging of each meal. Customer service is also exceptional. Ive reached out a couple times to provide some user feedback and to address a minor issue and have always been assisted by with friendly, professional individuals. Shout out to my man Hernan who is the epitome of exceptional customer service. If only all customer service experiences could be dealt with by someone of your caliber. Please give CookUnity a try...I think you will be happy you did.
A note - this is my first week but felt worthy of a review and I hope it lasts.I can’t speak for outside of the NYC area but wonderful quality food for single portions of healthy food at home. Best at home service I have tried and saves a bunch on the price of takeout in this area. Delivery straight forward with no issues.
The food is fine but the way they handle subscriptions is terrible. They ship food without your confirmation. Even though Im leaving on vacation, somehow they sent food to me without my consent. So Ill come back from vacation with a box of rotten food on my steps. Not to mention, they picked FOOD IM ALLERGIC to! I had preferences to avoid certain foods and since they didnt have my confirmation, they chose random meals that I cannot eat. What a crazy system.
The food looked amazing, so I wanted to give this service a chance, but it never worked out. I ordered twice and both times, the package arrival date was delayed AND I never receive either deliveries because it was “damaged during delivery” according to the FedEx tracking. Customer support seems like ai, which is fine in most cases, but with such bad shipping, more should be done.I live in SC and had zero issues with Sunbasket prepared meals - they arrived on time and midday, meaning I didn’t have to worry about food on the day of delivery. CookUnity has inspired me to give Sunbasket a five star review - I took them for granted! If CookUnity can get the food to me, I would be happy to try it, but right now, don’t waste your time!
UPDATE：A supervisor contacted me and worked proactively solving this issue. I’m still mad at the previous customer service agent who accused me based on invalid assumption but how CookUnity admits and learns from the error makes me upgrade the rating to 3 stars. Despite the customer services, the food is pretty good.ORIGINAL：No. They are unprofessional and threaten the customers.I contacted them to ask about a charge and CookUnity’s support agent didn’t understand my intention and thought I was asking for refundand referred me as ‘fraud’ in their reply, even though I had never mentioned anything about refund but merely wanted to know which order the charge was for.This is how they look at their customers. There are way better and cheaper similar services so why allow them humiliate you like that？
Do not buy from here! These individuals are so nasty, they know they have a horrible product and thats why they have a strict refund policy. I ordered before seeing the reviews below and quickly cancelled, even though I did so within 24 hours and they hadnt charged my card yet. Once I cancelled, I received an email charging me and customer service just copied and pasted this horrendous policy about No Refunds and closed the chat. PLEASE SAVE YOUR MONEY and go else where for food, there are so many other more flexible and tasty suppliers for meal delivery.
*UPDATE 2: After the initial outreach, I never heard back again from them. Knocking down to 1 star again. Would not recommend this company.*UPDATE 1 : CookUnity reached out after my review was posted and are attempting to resolve and make this right. I will update my review afterwards.I would like to give 0 stars. The box arrived a day late. The ice packs were completely melted and the food was warm. We had to trash the entire box. When we contacted them all that was offered was to refund our money. No efforts to go above and beyond with their customer service (i.e. free box like Hello Fresh would have done) ... because, as the rep said, theres a big chance this could just happen again. Apparently they have had trouble shipping to southern states, which is inexcusable. Do not offer your service nationwide if you cannot guarantee the product. Highly disappointed and will never recommend this company.
I started this service for my 85 year old mother since the meal selections had a good variety for her dietary restrictions due to kidney issues. Well, then the fun started. The first order arrived as expected and the meals were decent. However, my mom was then going out of town for several weeks so I put the subscription on pause through the website thinking I would get a reminder (like any NORMAL company would do) BEFORE starting back up orders and charging my card. NOPE, they only sent me a confirmation email AFTER they charged my card and placed an order!!! Who does that??? I then had to escalate to customer service who only contacted me AFTER I left a bad review on Yelp. Initially they all denied my request for a refund, but I finally got to Laura who was VERY HELPFUL and told me I would not be charged in the future or have more orders come until we spoke further. NOPE, the orders started again so I contacted Laura who assured me no more orders would happen. NOPE, they kept coming!!!! I went into the site to try and STOP the orders only to not be able to login and their forgot password process DOES NOT WORK!!! I now will need to contact my bank to put a stop to any charges coming from this company. Terrible!!! BEWARE.
Its not easy finding a meal service that is virtually hands off as far as prep, etc. goes. Finally, I have found delicious food that is ready to eat. There are several competing pre-made meal services, and some are good. What really sets CookUnity apart is the huge selection and creativity of the meals. Some services have very limited offerings, and that can get a bit boring. This is not an issue with CookUnity. Also, unlike some other (but not all) services, the portions are generous. And as far as customer service goes, I can only say that I had an issue with one of my deliveries, but it was immediately and professionally resolved beyond my expectations. So if you want to spend an hour cooking a delicious planned meal, with all the subsequent clean-up, then order Home Chef (I do this as well because I enjoy it occasionally). But if you want Home Chef quality meals without any of the work, CookUnity is the answer!
Absolutely the best prepared meal service out there. I have tried Blue Apron, Daily Harvest and while they were good, they pale in comparison to Cook Unity. First, the convenience of food that is already cooked is amazing. No putting together ingredients, no cooking, it just saves time. Second, the food is cooked by chefs who treat their dishes like works of art. You can tell right off that they put time, care, attention and love into each dish. Third, its delivered right to your door, you just cant get any better than that. Lastly, the options are vast, from dairy free, gluten free, paleo to just about every single variety you can imagine. I am amazed at the quality and flavor of the food. It really is like eating home cooked food every day. For busy people who want wholesome, delicious food, you should definitely try Cook Unity. You will be delighted.
IF YOU ENJOY RAW CHICKEN, Cook Unity is for you! I have used a number of meal services that are fully cooked, you just heat them up, like Cook Unity. But none of them could compare to Cook Unity’s meals. I loved them and the chefs. But then I realized one night when I was enjoying a Cook Unity dish that I was eating raw chicken. Yes, raw. Trying to let someone know this at Cook Unity was a Byzantine enigma wrapped in a riddle. They don’t want to hear from you. I finally got a surely person over email who seemed to doubt what I was saying and I didn’t think at the time to take a picture. So I stopped the service. But then I thought, well that can’t happen twice so let me re-up. I really like the meals. Last night, once again, I came face to face with more raw chicken. I literally gagged and all my childhood horrors of eating those scary birds came back lol. Well this time I took pictures believe me. What was the response? ‘Sorry, we credited you a meal.’ WOW. I did not ask for a credit. I asked to understand how this could happen not once, but twice. And why would I bring that food into my home again? I threw out the remaining meals. Check your chicken folks!
Meals were good, loved the pork tenderloin. Salmon also good but broccoli didnt survive well. I had tried Blue Apron, but only ordered once - way too much packaging to either dispose of or recycle. Liked that Cook Unity meals are all in one container, and container is recyclable. My issue is that one needs too eat the meals shortly after arrival, I am single and go out to eat fairly frequently, just not a good option for me.
The food is usually quite good especially compared to other food delivery companies. Huge selection of choices. The food tends to not keep as long as other companies. So why 4 stars besides the food not keeping? Its a little too expensive and customer service is somewhat inconsistent. This week they changed my delivery date and therefore cutoff date, then selected food i didnt want to order. After several attempts the issue was fixed beyond what i would have expected. If you have tried other pre-made food delivery services and need an upgrade this is the best tasting with largest selection of food. If you are willing to spend a couple more dollars a meal, its well worth it!
I was surprised to see all the complaints about customer service. They may not be available to talk right away when you contact them, but theyve always gotten back to me within 24-48 hours. Ive been very happy with the quality and size of the meals. The only issue Ive had is with sauce containers not having their lids secured and spilling over the food and an occasional beat up meal, but I take a picture and send it to customer service and they always reimburse me for those meals. My suggestion for improvement is fixing the Track Your Driver so it actually works and finding a way to transport the food without leaving me with ice packs that I have to dispose of.
When first, we started with Cook Unity, it was great. This was over one year ago.. Then..about 3 months ago..the quality and presentation of the dinners took a nose dive.Good to bad and some good. The inability to actually talk to a human in Customer Service is not offered. They use FedEx. We have had several days late deliveries we had to throw out. Whose fault??
I truly wanted to love CookUnity. Genuinely given them a try. My biggest ordeal with this company is the unprofessionalism of choosing dishes I didn’t order or approved. I think it’s very tacky and also humbling they’ll charge you around $80 for food I’m not even gonna eat. Then the things I did pick they never delivered. Sorry, I will be canceling for now. Hopefully if decide to give another chance. It will have much better performance. The food is a solid 7. Not bad. Some dishes are most certainly better than others. The best will have to be the Lobster Mac.
I have tried a number of different meal delivery plans in NYC as Im tight on time for cooking during the week / need a service that is sustainable (healthy, delicious, reliable). CookUnity has really exceeded expectations in quality of food, enjoyment of the dishes and the price. With other meal plans Ive tried, its been hard to get all of these quality qualities from one provider. Im extremely grateful for this service and am so happy to not worry about solving the weeknight meal issue anymore. I highly recommend.
Damaged meals each week. I paused my subscription for weekly deliveries and they automatically restarted my subscription and charged my account without my authorization. When I saw the email and charge I instantly contacted them saying I don’t want it and they refused to credit my account.
Great food! There’s enough variety for every picky eater. I’ve tried all the meal delivery services I could find this past 18 months and CookUnity is by far the best. The cooking instructions, however, are inaccurate. The food takes longer to cook. Avoid the microwave!!
I was a customer for about 5 months and while I believe this might be the most tasty food at an incredibly reasonable price in New York, the delivery and customer service is easily the worst. They still dont have the filters working on the menu app, so even if youre Paleo, you have to scroll through every meal. The tracking feature for delivery day doesnt work so if youre home waiting for the delivery, who knows when it will get there. And if you want to talk to customer service about the poor experience youre having, all they care about is when the food was delivered. This tone deafness to improving the customer experience made me finally leave as this was my only toxic relationship, so I knew it would end.
I love the taste of the meals, but their system needs a bit of work. My pre prders are not recording right. And then their were getting your order ready and your order is processed and locked enails arrived a whole 3 minutes apart leaving me no time to correct it and to pay for a few meals I didnt want. That, ,combined with some snotty customer reps reminding me of their system is making the experience of obtaining the good food a bit cumbersome. Ill continue to hope we get the kinks worked out in the next few weeks.
Such a terrible experience. First, after I had selected meals I wanted for my first delivery, they substituted a couple of the meals with things I cannot eat and when talking to customer service to understand why, they had no explanation. Then after consuming the seafood on two separate occasions my family ended up with severe food poisoning. When I reached out to customer service again, they cancelled my subscription as requested but did nothing to even investigate how their food is causing food poisoning. So irresponsible and the customer rep needs to be trained as he tends to gaslight the customer into making them think they did something wrong.
Total reviews rating 3.4
199 Reviews for CookUnity 2023:
Great portions, delicious, high quality. Packaging is the best of any meal delivery service Ive seen, they send meals in a zippered bag with ice packs that you return with each delivery -- food trays appear to be compostable, only real waste is plastic film on top. Very impressed, and Ive tried a bunch of these services. Not sure whats up with the bad experiences on here but for me its been amazing. Highly recommended.
Im located in Atlanta and that is where I get my deliveries. Overall, I like cookunity the food is fresh and the meal are decent. The problem with some of the meals are that it can be very bland. Its different chefs so while some chefs season well others dont season at all lol. I would order from them again for sure and Ill have seasoning on hand just in case.
The food tastes as bad as it looks! Opening a box told me right away that the food was not good (See photos below.) I decided to taste a few to see if looks do deceive. No, they didn’t. The taste of both dishes were strange, heavy spices not matching the cuisine, unrecognizable! My husband is a chef and he agreed with me. The spicing was strange. After checking my account, I realized that I had purchased food from Cook Unity some years ago. The food has not improved!
My first order arrived yesterday. It was a mess with food spilled inside the box and no ice/gel packs. Ive been trying to reach someone but no response until finally a please share your email to a post on twitter. Im supposed to select my next meals today and no way to cancel/skip. I was so excited for these but HORRIBLE customer service and meals that I cant eat because of how they were shipped. After posting on twitter someone finally reached out and they did give a refund but what a disappointment and complete waste of my time...time I value and is why I was ordering premade meals?!
I was super excited about this meal service as the food looked amazing.I was majorly let down after receiving the first package as it was melted, the meals were almost all open and had the box was covered with them.I understand shipping issues can happen, so I would opt review negatively based on that… however I reached out to support their support and that is where my 0 star rating stems from.They are clearly not capable to support their customers and for a B to C company they need some work.I would look into other meal services
Unclear what people are griping about because Cook Unity meals BLOW every other meal delivery service out of the water! The food is fresh, nice looking, and tastes delishous! The best thing is that they have a lot less chicken like other food delivery but a variety of excellent meat choices. I love fish and cook unity does it well! If you want superior take out worthy dinners then this is your best bet!
Im never ordering from this service again. My last order was a complete mess; it arrived a day late, and none of the packages of food were sealed good, the sauces leaked out everywhere. Furthermore, one order of the chicken looked horrendously undercooked! And this is what it looked like after being heated up in the oven and microwave, too. I tried this service for a couple months. I cant say anything truly blew my mind. They picked and sent meals out that I did not like. The vegetables in 9 out of 10 meals are absolutely pathetic looking, theyre often shriveled up and ruined from the flash freezing process. The worst thing, of course, was the messy boxes and undercooked looking food. Ive been cooking for over 12 years myself and bought these as a convenience for having a busy life. You cant always go by the color of meat for doneness, but this chicken absolutely looked too pink, especially for parts not close to the bone. I was pretty furious and disgusted, and did not eat the rest of my $80~ shipment.
Enjoyed some of the meals, others were super not worth the cost. Just had an order of 12 meals delivery delayed (their app tracker said the food was on the truck all day) and instead of canceling the order for me so we don’t get sick from the food- they insist we eat it and refused to cancel the order. They did not care I told them I was uncomfortable with the order, they just wanted to keep their money so I canceled. Clearly they do not care how you feel about what you’re eating.Edit: the late order finally arrived and customer support lied through their teeth. The meals were prepared Monday, the delivery company was just late. They want me to eat food that’s gone bad and what’s more- the gourmet option this week is pathetic. The ribs have no sauce.
I just had my first delivery and although it was far from a perfect experience I havent written them off yet and have been pleased with the overall taste of meals.So the good:Choose your own meals from TONS of options.Variety of proteins for meals including veggie options.Food is actually tasty! Not sub-par or mediocre.Quality ingredients.Food was all Fresh.Now the bad...Delivery was late and SLLLLLLLLOW. The estimate was originally at noon and didnt arrive until after 7PM. So their estimates arent reliable.Some meals arrived with the plastic seal broken.Support was OK. I did get credited for the damaged meals and at the time I was quite hangry and ready to just quit my subscription.After several days having the meals I have been impressed with the taste and quality of the food. By far the best tasting ready to eat meals Ive had from a delivery service.The servings are actually pretty good and I feel satisfied. Moreover Im trying quality and unique meals which really adds some nice variety to my diet than relying on fast food etc.Ive decided to keep giving Cook Unity a try.Weighing the convenience and taste + quality of the food I will keep testing Cook Unity out. I would like to see more options such as a lot of the meals I see advertised by them available in my area but I will probably use it once in awhile to get a break from takeout.Cookunity definitely needs to work on their shipping issues though. I 100% believe the reviews that are getting damaged meals because even though my meals werent a big mess the seals were broken still on some so I can imagine how upsetting that must be. Hopefully they work on better sealing and can have more reliable shipping.P.S. Im using a toaster oven to heat meals and its been great. So Id recommend following the directions and not using the microwave unless you have to.
I am the proud owner of a Tovala oven who uses Cook Unity as my meal service. To be fair, the Tovala makes everything taste great (steam and high temp cooking keeps everything moist and perfect) but in particular the Cook Unity meals are amazingly delicious and incredibly simple in this oven. Not sure I would use the microwave instructions, but anyone with any oven could appreciate the variety and taste of this incredible service.