Cortland Park Rehabilitation and Nursing Center in Cortland
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Cortland, Cortland County, New York, US
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Site: http://cortlandparkrehab.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
My aunt has only been there a month, but I have been very impressed with the staff. She has dementia and is in the secured area called Whispering Pines. I have been impressed with the patience and good nature of everyone I have come into contact with. And they hold family meetings at least every quarter; more often if the family requests it. At these meetings they have representives from activities director to social worker to medical staff give updates on how she is doing, what activities she has participated in, and any medicine or other therapy changes have occurred. In addition to these meetings, I have spoken with staff during regular visits, and today I got a call from a rep asking several questions to ascertain how I feel she is being treated and cared for.
If I could give negative stars, I would. From start to finish, my mothers stay at Cortland (short term after hip replacement) was a nightmare. They were completely unprepared in every way to deal with her needs to the point that she went unmedicated for pain on her first day there for twelve hours. TWELVE HOURS without her prescribed medication after total hip replacement. It also inexplicably took three staff members and several hours to get her a simple ice pack. This meant that she was in too much pain to do her exercises or any movement, which set back her progress. Other than an evaluation, they also provided no PT.When discharged, the staff were unable to figure out which pharmacy they sent her prescriptions to. One is still MIA as I write this and we are scrambling to locate it before the holiday weekend.Having my mom in a skilled nursing facility should have eased the burden on our family and alleviated some of the worry of having a parent who lives alone after a major surgery. Instead, it caused nothing but stress and complications.
Total reviews rating 4.5
17 Reviews for Cortland Park Rehabilitation and Nursing Center 2023:
Review №1
2022-06-09Cortland park is filled with dedicated staff that work hard and truly care for their residents and their families. They strive to give their all for the residents to be treated with respect, dignity, while ensuring they are cared for and enjoy their time at Cortland Park. The staff treat the resident and each other like family. The therapy department works hard on strengthening and progressing the residents to regain or maintain as much of their independence as possible. Meals don’t only look appetizing, they taste good too.
Review №2
2022-06-03Cortland Park is a beautiful and peaceful campus. The staff are an absolute joy. With a family like environment Cortland Park is the place you want your loved one to be.
Review №3
2022-06-03The staff genuinely care about the residents and try their best to make sure all their wants and needs are met. The facility hosts activities making sure the residents don’t idly sit in their room but instead get up and around every day within reason.
Review №4
2022-06-03Cortland Park is a family friendly environment. With so many relaxing places on campus to visit it just feels like home!
Review №5
2022-06-03Cortland park staff truly care about the residents. The administration continues to improve the building and works hard on destroying their appreciation for the staff.
Review №6
2022-06-03Great facility to work for. The residents are amazing as well as the staff. Family like environment. everyone is a team here.
Review №7
2022-06-03Beautiful facility with a dedicated and welcoming team. Thank you Cortland Park for the great visit!
Review №8
2022-06-03Great place for family and friends. Staff are great and take pride in taking care of the residents!
Review №9
2022-06-03Working here is a blessing and I enjoy working with the people I do they are mostly great to be with its like being with family
Review №10
2022-06-03To sum up Cortland Park in one word. Amazing!!! The staff are so helpful!