Costco Tire Center in Lawrence

Review №1

2022-04-23

Costco repair center at Inwood, NY3 guys working on one car, new tire installation, Costco prime focus.I was sent back twice, walk in repair not possible, second attempt 20 min late, I was asked to reschedule and third time, arrived 15 min early but taken in but work started 1.15 min later & took 1.5 hours with one guy out of three on break3 cars waiting outside. Guys do great job but lots of chatting & no one seems to be in charge. Conclusion: Costco must offer Opt out at the time of installation for free repairs, rotating & balance since they are poorly staffed, very inefficient & harassing customers.What is cheap is not good & what’s good isn’t cheap. You must check for other outlets next time.

Review №2

2021-12-16

Costco is very competitive on the tire price but the installation team is horrible. I watched from the customer area as my technician went back to the same lug nut 6 times. Each time he spun the nut and it just kept spinning. Finally he tells me my car is ready and I ask him why that lug nut kept spinning. Oh sometimes the nut gets stripped when we take off the tires, Its okay on 4 lug nuts. Never ever again

Review №3

2021-05-06

Excellent Service! Best than dealer! They clean the salt stained from the winter, take care everything! Really good service! And costco tire always have good deal!

Review №4

2020-06-15

New tire was installed at West bury. My rotation was overdue. I went at this store. It was not busy. First, he refused as the tires looks good. Then he did not find the record in the computer for someone made mistake. I had the Costco sticker on my windshield. He did not try to dig in and help. He was texting personal message. He refuse to help. But when next girl customer comes, the treat her started with babe. I rather go to a store where they have better service.

Review №5

2022-01-23

Terrible service dont want to serve tire warranty, 1000 excuses to delay, several months and still cant order approved tires.

Review №6

2019-12-26

When you buy tires from Costco that comes with all the free services like rotation,etc. please pay attention to your mileage and the date for required service. If you visit the mechanic a day before the service is due, they will not remind and youll lose the perks.

Review №7

2014-08-12

Very nice and helpful employees. I bought 4 tires at Costco. They balanced the tires and put them on for an extremely reasonable price. Three months later, we were on the highway and we had a blow out. Costco paid the full amount of money to replace the tire. They back up their product. Ever since this incident, I have bought all of my tires at Costco. They are great.

Review №8

2020-11-20

Costco tire center Sucks .I was told 1 hour my car was done 2 1/2 hours later . They would not work for me. They all walk around talking . Need better supervision there .

Review №9

2019-03-30

Neville at sales is the man. Good prices, good deal. In a week, Ill be running the road on a set of Michelin tires. Did some comparison shopping beforehand, and Costco got a better deal than most. Thank God for that Costco card on those built in rebates.

Review №10

2019-12-12

Be careful if you dare to go here, the waiting time is exaggerated, yesterday there was only one worker, I arrived at 6 PM and finished at 9:30 PM and I must say I had an appointment. COSTCO must improve the service or change the staff that does not want to work and all they want is to do over time