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Costellos Ace Hardware of Baldwin Harbor in Baldwin
Categories
Location on the map
Baldwin, Nassau County, New York, US
Payments
Phone: +1 516-600-9110
Site: http://www.acehardware.com/mysto...
Site: http://www.acehardware.com/mysto...
Opening hours
- Monday:8AM–8PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:8AM–8PM
- Sunday:8AM–6PM
Comments (99)
I ordered a snow shovel online to be picked up at this location. It was said to be in stock and available for pick up same day. When I arrived at the store, I was told that the shovel was not in stock and I would have to wait for another shipment to come in. I explained that the website had said in stock and same day pick up and, through I had come prior to receiving the “ready for pick up” email due to the fact that I was already on the road and the weather was getting progressively worse, no effort was made to even check. I was simply told they were out of stock on snow shovels. Though this didn’t make sense, I asked that they simply cancel the order as I needed it for the next day. A short while later, I happen to receive an email saying the order was ready for pick up...
Not just saying this because I work there it is a great place to go do you like family every time you go there
Came to get my car key copied and programmed and was told they can’t because they weren’t taught how use there new machine. Ummm….if your advertising this kind of service online why isn’t the staff at the location knowledgeable of doing the service advertised???
The Associate Ashley there was very helpful and fulfilled my order rapidly, I was in and out in less than 3 min, a little pricey, but would come and buy from here again.
Nice staff, but their website is so outdated a lot of the items listed in store are not even carried. Wasted soooo much time going there and leaving empty handed
Needed some early morning pool supplies for Memorial Day Monday and didn’t want to wait for the big pool retailers to “maybe open.” Baldwin Harbor was open at 8, answered my question over the phone and when I arrived the gentleman met me out front with the items. It’s close, its friendly and price on point. I need to try and remember this place more often instead of the big box chain down the road.
Dont know what happened to the staff. In the last month, they seem to have turned over their entire staff. Place is a mess. Line is 9 people deep and only one cashier, meanwhile someone has been sweeping the same spot for 5 minutes. What happened to this place?
My worst experience ever. Went in to sharpen my lawn mower blade as stated in the website as a service offered at this location. I had no issue with the fact that they did not have that service but was upset with the comments made by an employee that I had no interaction with. She ranted on saying why dont I just buy a new blade; would have been an option if they had one; or why dont I find somebody in the street that sharpens blades. She had no reason to have that attitude or make any comment. Very rude. I have never had an issue at that ACE location. I did not want to lower myself to her level. I did make a comment and just walked away.
Drive a few miles and visit this store instead..... their customer service and customer satisfactionIs the best. They will go above and beyond to get you what you need when you need it.Managers, Colleen, and Matt make things happen and are true to their word.From here on in we will drive a few extra miles to this location.Many thanks.
This place is a mess and its management. The girls are always on the phone, theres barely any people on the floor. The head manager is barely in the store, Mr. Juan. Managment dont support their crew, they only care about themselves. Its a terrible environment for the customers and employees.
Seems to have most things I need. rather shop local then going to the home depot
Pleasant store with very helpful staff. Friendly. Excellent for making keys. Have a variety of products. Always leave happy.
They were helpful with replacingthe battery in my van keys
Before you go to Loews or Home Depot stop here. They have almost everything and it could save you a trip to the big stores.
Great experience! Salesperson helped me in 3 departments. Very nice, very knowledgeable
Clean and careful placed items. Courteous and friendly service.
Great store. Great prices. Its like a mini home depot. Highly recommended. Its our neighborhood store lets all shop there .
PERFECT LOCATION FORACE HARDWARE TO BE!MUCH NEEDED STORE IN THE BALDWIN HARBOR SHOPPING CENTER!ALWAYS GREAT CUSTOMER SERVICE EXPERIENCES ESPECIALLY WITH A WORKER BY THE NAME OFASHLEYWHO KNOWS HER STORE PRODUCTS, ALWAYS SMILING ALWAYS HELPFUL AND TREATS HER CUSTOMERS LIKE FAMILYALL IN ALL, HIGHLY RECOMMENDED! 5 STARS!!
Nice neighborhood Ace Hardware store. Very convenient for quick purchases with very competitive pricing. Much quicker than going to Big Box Store aka HD
Last minute sale. I was headed over Lowe’s to buy a Weber grill, knowing I didn’t want to buy it from there, I guess gut feeling. I looked online and found an Ace!
Great store.Buying different items I realized that everybody knew what they were talking about, were genuinely friendly, and focused on the customer!
Clean store, and easy to find what was needed. However, there seemed to be only 1 cashier and 1 floor worker there at the time I was in the store.
Great customer service. They usually have what you need or know where to get it.
Have what I needed without the hassle of looking for employees who arent clueless at the depots or lowes
Love this hardware store.. Jennifer is the best there.. always helpful and willing to get ypu what you need
All the choices youd expect from a big box hardware store but with the kind of personal attentiveness youd expect from a mom and pop shop
As Aces go, this is average. The place always seems understaffed, a bit unorgainzied, and the parking is hit or miss(sometimes literally) However the prices are usually pretty good.
I went to ace and had a guy at the door pushing his roofing and siding on me it is wrong for ace to do that to its customers. They are way over priced ad now this guy harassing customers..Do not recommend this store at all
Personnel was very helpful in finding products. No wait time.
Id never been in this Ace before, i was very pleased to find everything i was looking for at very reasonable prices. The customer service was also top notch
I found what I needed, but the employee I asked had no idea what it was and then told me that they didnt carry it. I looked, I found.
Great for quick pickups and the staff there are always helpful and kind.
Terrible place and wasnt even open during its said hours of operation eith no notice of being closed early
Friendly crew, small place with a nice selection of tools and parts you may need.
Very convenient alternative to the big chain stores
Great to have a well stocked hardware store close by. And it has veteran and Senior discounts.
Had the piece I look for no other place had it
Big, clean lots of things you do and dont need. Nice staff.
Great little hardware store. They have a little of everything you need.
Nice people good local hardware
Have about everything youll need from a local hardware store & very customer friendly
Found what inwas looking for
Stopped in recently to pick up paint and was helped by a young girl named Ashley who assisted me and answered all my questions. A+ service.
Very bad poor for customer service over the phone giving out the wrong information
Good service.
Colleen is friendly and super helpful with her knowledge of lawn care.
Great service but the prices not very competitive.
Nice ace hardware store. Very helpful staff.
Great hardware store everything you need
Great store for quick tool pick up
Price gouging supplies when people are desperate. Not cool.
I go there with Dad.The girls there are great!Thanks for all your help
Awesome place very well organized knowledgeable staff
The personnel that work there are very courteous and help you very quickly
Good place to shop a little bit on the expensive side
Always good service. Good selection.
I have gone here 3 times and two of those times I couldnt find a single person to help me.
Had what I needed and helpful friendly staff
Slow service double billed no customer service at all.
Fix my broken window screen on the spot.
Very helpful staff.
Nice selection of tools and items for home
Very helpful staff, in and out quickly
Love the discounts and courteous service
Excellent and very professional service
Manager AND staff extremely helpful
Always has what I need.
Great 4th of July Deals!
Good selection, newer store
Great customer service
Its a hardware store
Helpful employees.
Very helpful staff.
Nice and clean store
Small but staffs friendly
Always friendly service
Clean, friendly and helpful
Love this place , very helpful
Great store
Best service
Good neighborhood place
Its ok place
Ive been there
Great times
Convenient location.
Knowledgeable staff
Found what I needed quickly
Found What i needed
Convenient
Total reviews rating 4.2
99 Reviews for Costellos Ace Hardware of Baldwin Harbor 2023:
Review №1
2022-06-05They offer a coupon, admit there is a problem with the system acknowledging the coupon, then refuse to manually override this problem (that they are aware of) and continually advertise the coupon. Sounds like bait and switch, which has legal recourse in NYS. Advertised prices are binding, but I was tired of arguing with the cashier so I went and gave my business to a competitor. It was 25% less expensive at the competitor, even without a coupon. That should tell you something.
Review №2
2022-05-16One of the Last mom and pop Hardware stores. Russ & Staff are always a pleasure to work with and care about the Details.Best regards-
Review №3
2022-02-10I bought several items the other day. After I checked out, she stated we have no bags. I drop 1 item that cost 8 dollars somewhere in parking lot. Never found it and I am not rich. Very disappointed that hardware stores are now like grocery stores. No bags....by the way home depot still gives out bags.
Review №4
2021-10-05Great store and run by very pleasant staff, they are very helpful, friendly and patient. They always go out of their way to help with looking for what is needed and spend time with each customer never rushing or seem disinterested in the customers needs. Never had any problems with any Ace Costellos businesses
Review №5
2022-03-16Better than the big box stores. The Employees actually help in Ace
Review №6
2021-07-27Stay away! They never have anything youre looking for. The people that work there are terrible. The older guy who walks around yelling is I think borderline crazy but hes working there. The one manager with the multi color hair is incompetent. I remember when she was a cashier, they must be desperate for workers to move her up. Clean store, terrible help, shelves are never properly stocked! This is a national chain store???
Review №7
2022-06-16Love the staff and very personable and helpful.
Review №8
2022-04-04Cute local hardware store ... Sky high prices is all.
Review №9
2022-01-24Lisa k helped me at the Baldwin branch today.. she was great.. 👍🙌
Review №10
2020-06-08My husband and I have been looking everywhere for black mulch and couldnt find anywhere that had it in stock or wanted to overcharge for delivery. So I called this location and they not only had the amount we needed in stock, but they were so accommodating with my order and curbside pickup. The associates who loaded the product into my car were careful and did a really good job, I wish I had cash on me I wouldve given them a tip. The only thing I did not like was one of the female associates handed me my receipt through my window without gloves. I wouldve preferred it taped to the bags instead. Other than that, great service and availability of items.