Kerbside pickup
Yes
Costellos Ace Hardware of Bellmore in Bellmore
Categories
Location on the map
Bellmore, Nassau County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 516-221-0010
Site: https://www.costellosace.com/loc...
Site: https://www.costellosace.com/loc...
Opening hours
- Monday:7:30AM–9PM
- Tuesday:7:30AM–9PM
- Wednesday:7:30AM–9PM
- Thursday:7:30AM–9PM
- Friday:7:30AM–9PM
- Saturday:7:30AM–9PM
- Sunday:8AM–6PM
Comments (199)
Great service. They make the best keyes. Always work on first try.
Employees are great. Better than Home Depot
Fantastic! Liz was extremely helpful. Everyone was very friendly.
Edit: Id like to edit my review directly as a result of having been reached out to by Mr. Costello who had read my original review. I also own a business and know how damaging bad Google reviews can be. On the day I had written the original review I had probably encountered the one employee who did not have great customer service skills. I cant hold the entire store accountable for his actions. Thank you Mr. Costello for actually taking the time to read and try to correct the issues I had mentioned. That is how customer service is done. I will take the original review down, as far as Im concerned, all is well.
SOLD ME A 1,000.00 SNOW BLOWER THAT DOES NOT WORK AND BASICALLY SAID, TOUGH LUCK YOU HAVE TO DEAL WITH THE MANUFACTURER! THEY WOILD NOT ACCEPT A RETURN OR REPLACE IT, EVEN THIUGH I CALLED 2 HOURS AFTER I BOUGHT IT!
Ace is a great local place especially when you need something specific you cannot beat their customer service. The staff at this location is always there to assist with anything and they can actually answer your questions. Im all for supporting local business especially when they support their customer base.
Great place, a little expensive. Complaint is about lady cashier with white hair. June or something like that. Huge attitude every time you speak to her. Management try to have her not interact with customers. You will be better off.
Like an old Fashion hardware StoreThey were busy while I was looking around 3 employees came up to me to ask if they could help me find something. Try to get that kind of service in a big box store right?? I needed 2 only 2 picture nails they only sold packs of too many. The guy went in the back came out with 2 picture nails and gave them to me! I was so impressed I went around store shopped and bought 75$ of tools I wanted but really didnt need. Customer Service is really appreciated important store owners!!
Staff is extremely helpful and friendly. I am disappointed that things on display have not yet been delivered to the store. I wish I could place the order so I am sure to get what I want when the item comes in.
Good for quick pickup of things you need right away. Expensive and limited variety of tools and hardware. I often have to go to HD to get what I need.
I needed a new roller shade for a window. Today, 2.26.2021, an excellent worker carefully cut the new shade. Total cost $4. I installed it, and it fits perfectly. Thank you!
Not good.Im not sure why the guy made me feel he was too busy to help...But why tell me what i need when it was easier just asking?Perhaps the guy should just ask what thw problem is before assuming.Either way i never use ace because of this.Very relaxed unorganised staff.Good luck
My review is based off of something I observed on Black Friday. I was speaking to an associate in the painting area about the different finishes of paint when an associate approached to ask what he can do because a woman wanted a tool cabinet but it wouldnt fit into her car. Without hesitation another associate said Ill bring it there now in my truck. I just assume that most people use reviews to complain so I wanted to shine a light on some positive. I asked the girl that was helping me for the mans name. She said his name was Curt and he really doesnt work in the stores, not sure what that means. Everyone in that building was great, usually the help is lacking this time of year, I got what I needed and it looks great. I love this store. My only negative is that I will spend too much money on decorating because of the huge selection.
Good sized hardware store with lots of inventory. Cant go wrong for small projects and all those nicknacks
I just purchased a new mailbox at Ace. The sales person, JILL was wonderful, friendly, smart & looking to help us in any way. She was a pleasure to work with.
The more I go to this Ace the more I like it. The place loves up to the commercials. Knowelagable staff and always friendly. Unlike home depot and Lowes it is a flash back to the days where the people working there actually know something about their products. Only downside is they are a little more expensive then the other 2 home improvement stores, but the make up for it in being helpful, knowelagable, friendly and willing to go the extra mile to get your project done
Very friendly people work here very helpful!!
Visited the store today for an Item I saw in the flyer. Was assisted by the very pleasant Manager Anthony. After finding the item for me he realized the flyer had just expired, but he honored the ad price for me. This is why I prefer shopping local and avoid the big box mega stores!
Store was big and clean! Dan - in the Jacuzzi section was fantastic! He went out of his way to assist! He was excellent!! Congrats Costello Ace for hiring a great employee!!
Its nice there, has what I need, and a nice variety. The staff is not aware of the sales though, but theyre very nice.
I have lived in the neighborhood for 6 years. Ace Hardware has NEVER disappointed me and they are always available and always solve my problem no matter what. This is my go-to place whenever I have a project I am working on and I hit a snag, they help me solve it! Love, love, love this place! 5 stars doesnt do the place justice!!! Awesome store, Awesome staff, Awesome everything!!!!!!
Found what I was looking for with ease. Associates are very helpful and knowelagable. The price was good and greatly enhanced by my Military discount. Thank you Castellos Ace for acknowledging our Military veterans. God bless America, our first responders and all branches of our Military. Thank you again. John.
Exceptional customer service and the staff were amazing especially Chris. Love this store and the on-time service 😍
I had to buy a small bag of salt to put on my driveway and walk way. At that time the store had a good supply and the purchase was quick, cashier was friendly!
This is by far the best organized and clean establishment. Workers are very friendly and helpful. Cost a little more then home depot but your guranteed to find what you want.
Great place for the quick items you need. Staff is very friendly and willing to help. Unfortunately they no longer had what I was looking for in stock. But the staff did their best.
The workers in this place were very polite and helpful. They also were very knowledgeable and were willing to go the extra mile finding me what I needed.
I purchased a grill from Ace Hardware in Bellmore. The day they delivered the grill and took my old one away, it started pouring so I told them just to leave it on my deck and I would hook the gas up. When I did, I noticed it was leaking so I called the delivery guys and they said they would call in for a replacement. I also called the store to let them know, and the manager Chris got on the phone and said hed drive to my house to take a look. Before he got there, the delivery guys came back to take a look and Chris came shortly after to replace the hose. It ended up being my propane tank, but they were all happy to help resolve the issue. Excellent customer service!
Normal Ave Hardware store. But I think bigger then most I been in. Friendly staff , they where very helpful.
That Ace store is fabulous. They carry anything and everything. Its so organized. Found everything I needed without going crazy.
Always helpful. Good selection of hardware and garden items, even household items.
I have been in business for over 45 years and know how important quality customer service is to the growth of any business. In my opinion Costellos in Bellmore is #1 when it comes to customer service. The store is very organized and beautifully merchandise. All employees are friendly, work well together and very accommodating. It is my go to place whenever I have a project that is a problem and they always have a solution. I would consider the following employees an asset to Costellos. My personal experience are with Ron, Sandy, Jackie, Ronnie, Liz Casey, Rose and Anthony have always been wonderful because they are very knowledgeable.Bravo... to all at Coctellos in Bellmore!
Had what I needed and good customer service
Clean well stocked. Knowledgeable and helpful staff that are roaming the floor for assistance. A bit more expensive than Home Depot but definitely worth it.
Always enjoy this store. Clean and full of interesting things as well as a good selection of everyday needs.
Such a nice staff! They assembled and delivered my item the same day I purchased it. Thank you Brian, Chris and Andy! Super helpful !!
Walked in to this store after lack of customer service in freeport home depot (will NEVER spend a dime there again) I walked straight to the paint section and was helped immediately the gentleman who was working in that section today an older man was so helpful and so nice that I will continue to shop here at this location!!
Very overpriced for virtually every product. Run dont walk to Home Depot or Lowes otherwise you will be ripped off blind. .
11/9/20 update: if Im correct Chris helped me with matching key&fob for my Toyota, very helpful,larger Ace than RVC. Anthony!!!!! Rocks,called 2 c if they had part,got to store,he had part by middle counter. Hes wat ACE should be about. Thanks again
Great selection, helpful and knowledgeable staff. Place is neat, clean and well organized
Huge store, large selection of everything. The staff is extremely helpful and knowledgeable.
It was alright. Very friendly and helpful staff members . Continued success ❤☺
This is one of my favorite Ace stores . I live within 2 Aces that are a lot closer but I go to the one in Bellmore. I like the layout and the staff are very friendly and helpful.
ACE truly is the place with the helpful hardware follks! Any homeowner should hit ACE first before hitting Home Depot or Lowes!!
They will have most anything you will need although it might be a little higher price. For the most part, I can find things much easier than I would in Home Depot or Lowes.
Genuinely one of the NICEST, NEATEST, MOST ORGANIZED, BEAUTIFULLY MERCHANDISED hardware stores I think I have ever been in. Knew it the second I walked in the door. Friendly, helpful staff is a plus, too!
Store is well organized and someone is always there to help.
I dont know what some of these people have been smoking, but the staff here has always been helpful and courteous to a fault. No complaints at all, and am always able to find what I need due to the swift aid of the employees at this establishment.
Excellent customer service! One representative contacted me when a new shipment of the trees I had been looking for arrived. Friendly and helpful.
Good hardware store, may or matru not have the really big stuff but great for fillers like blades for saws, bits, fittings, nuts, bolts screws, etc
Knowledgeable staff who are very helpful. My favorite local place.
My go to hardware store. Everyone here is nice and usually answers any questions you might have. They also have good coupons available
Hurricane Sandy hit about a week ago. I have a newborn baby and still dont have power. Ive been searching for a gas can and syphon for days. When I called the store the guy answering the phone was extremely rude. I want to punch this guy in the face. Im going there now to talk with him about his customer service skills.
Great service, got in and out quickly. Knowledgeable staff, knew exactly where my item was.
Everyone is very helpful and nice. Easy to find an employee to ask a question! Store is clean
Very nice and helpful customer service. My problems and issues are always solved here. Thank you.
Very helpful, easy to shop, and they had what the big box store didnt.
Always helpful. Never a long line. Great place!
The prices might be a little higher than Home Depot but the people who work there are a million times more helpful !!
Always so helpful!
Brought in a key for my Honda I needed cut and they cut the key perfectly. Will come back if I need any keys cut in the future.
This store has a great selection of products, knowledgeable sales help, great sale incentives & friendly cashiers.
I can always find what Im looking for. Also theres always something new and sometimes unique. Its my version of toys r us.
Excellence staff very helpfull they have just about everything you need saves you from the home depot mob !!!!!!
Great nursery choices here. Helpful staff.
Love this store , good selection helpful staff and alot faster then home depot,
My sump pump broke down and i had a basement full of water. I brought the old one to ac e . In plumbing i mey
Great for quick trips to the hardware store. The staff is very knowledgeable and always willing to help.
Can’t get any service
I work there! We have experienced and excellent Sales Associates....
Great ace hardware store employees helpful and polite store very clean.
Customer service was perfect. the item was not on the shelf but the personnel checked the stock.
More expensive compared to Lowes and home Depot
Always great, they things others dont!
Friendly staff, clean store. They helped me pick out a good quality paint.
People are great but place is a wreck. Workers are very helpful I go there at least twice a week.
They gave me a very good service the answer my question make me understand exactly what I need
Quick clean well organized. Staff helped me find what I needed and was out quickly
Great place. Unlike that mess of a Home Depot in Freeport.
Ace is the place. Great hardware and home store. Everything you need to decorate and fix your home.
Very help.one of my favorite places
Always very helpful and have everything I need in stock!
Didnt have what I was looking for but had enough for me to make due. Staff was friendly and helpful.
They were very helpful with helping me select the right products!
Super place for real old time service.. Good selection.. Great employees!!
Clean well organized store. Competive prices.Courteous service.
Coming here for years and everyone is always friendly and helpful and plenty of parking for all
Parking was fantastic and they had exactly what I needed
Grossly overpriced, found the same item in Lowes for less than half the price
Large store with lots to offer! Very clean and the staff was helpful
Close to home friendly service. Has mostly everything I need
I needed a key made, the man who helped was so helpful and very nice!
Helpful staff even though I also had a return was in and out in a jiffy.
Customer service is great but expensive wish prices were more comparable to their competition.
Found what we needed. Staff was very helpful. Thank you!
They Stock what I need , great help and quick checkout.
Nice place. Improved set up of register area in front of store.
Best hardware section around, friendly staff.
Nice and clean place that has everything you need to fix around the house.
Great product selection.
An excellent all around neighborhood hardware and garden store.
Great local hardware store...
Nicest staff !!
A lot of cool stuff that home depot or lowes doesnt have!!
Very friendly staff allways willing to help me out with all my problems.
Very helpful staff and clean store
Your typical ace has all different hardware stuff and cleaning products
All the people are always willing to help you out with anything you need.
Has so many items to assist with home maintenance, highly recommend
Great customer service, friendly and helpful.
Large selection of many items but parking is a problem.
Very helpful staff, especially as this pandemic is going on!!!
Any place is better than Home Depot or Lowes!
Always good for a quick run to pick something up
Huge store with most everything you need reasonable prices
Always great service from people who genuinely want to help.
Needed three items. Out of stock on two. They were .69 & 1.69.
Usually has everything you need
A lot of the products are over priced for no reason
Was helped for a minute and he disappeared. Very disappointed in the fact that happened
Good old family run hardware store.
Friendly & helpful ,associates good sales,easy parking
Got what I need but dont like them soliciting for donations.
Friendly and well stocked
Great staff. All the stuff you need.
Great place to shop
Great customer service
Better than wolves chain home Improvement centers
Very helpful and friendly
Very helpful and knowledgable employees.
Always has what I need. A bit pricey though
Very clean and found everything I was looking for.
Clean and easy to find stuff.
It was ok. Visited once. Ran in and out.
Staff always helpful.
Eh just ok they didnt have what I needed
Not to big but you can find what you need
Helpful staff. Cashier was a bit abrupt
I love this store :) Ace is the place!
Convent location. Helpful friendly staff.
Great place everyone is so helpful.
Better than the bigger box places
Always clean...always friendly...always helpful
Very helpful and knowledgeable
Easy in and out when you know what you want
Clean & easy to find help - Friendly
Great customer service...
Everyone is so nice and helpful!
Good place to make keys!
Great local hardware store
Broad selection, little bit of everything..
Great items in stock
Friendly and good selection
Girl at the register very helpful
Very nice employees
Great place for keys.
Neighborhood Ace is the place. And now very close to home.
Very helpful associates
The cashier was very rude!
Great store
Wow, they had it all.
Found what I came for without problem
Everyone is help and knowledgeable.
I have no complaints
Remind me of pergaments years hello
Great place to shop
Good hardware store
Well run
THE BEST CUSTOMER SERVICE
Very good service
Good service.
Ace always has what I need !!
Same as any Ace. Lots of hardware
Good
They are so helpful
Closer than HD
They have everything
Nice Pl......ACE!!!😊
Amazing store!!!
Easy in and out
High priced
Great service
Helpful staff.
Great people
Always helpful
Knowledgeable staff.
Very helpful
Great
👌👏👏
Total reviews rating 4.5
199 Reviews for Costellos Ace Hardware of Bellmore 2023:
Review №1
2022-06-25My husband and I just purchased a barbeque and Sandy helped us. We were both VERY IMPRESSED w how friendly, knowledgeable and quick she was. We were very happy w her service! Ace is very lucky to have her.Thank you again Sandy!
Review №2
2021-04-18Bought a grill and a few accessories right near closing. Employees were friendly and accommodating. They had great selection and were very helpful with suggestions on makes and models. Store was super nice. Would recommend.
Review №3
2022-07-02New hot tub just in very nice
Review №4
2022-01-16My only complaint is they will not restock either cordless or battery powered snow shovels. This is the 2nd year Ive tried to get one. Yes I did look earlier but they didnt have them than either.
Review №5
2018-05-30The staff is always friendly and helpful. They have everything you need or will order it for you. I prefer coming here than Home Depot. Very reasonable prices, too!
Review №6
2022-04-19When I visit Ace, the staff is great but SANDY is just fantastic!!! She’s soo helpful, friendly and makes it a pleasure to shop there!!!
Review №7
2021-08-26Bought a hot tub here in early June. We dealt with Phillip. He was great from the beginning to the end. We got a tropical seas spa and we love it. Very good customer service and a great help.
Review №8
2022-02-06Rented little green bíssel and it worked so well! Aidan was very helpful. Will for sure return
Review №9
2022-04-10You guys are false pricingyou say one price where the product is staged Then when I go to the cash register its a higher priceyouve done this many times
Review №10
2021-09-16This used to be my go-to place to avoid the big stores. Went to get some window shades on my day off but no one knew how to use the machine to cut them to size. Waste of my time. Left with my shopping list and headed to the Ace in North Bellmore (another complete waste of my time). New management mentioned in both places.