Kerbside pickup
Yes
Costellos Ace Hardware of Melville in Melville
Categories
Location on the map
Melville, Suffolk County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 631-923-2336
Site: https://www.costellosace.com/loc...
Site: https://www.costellosace.com/loc...
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–9PM
- Sunday:8AM–6PM
Comments (100)
I like ACE Hardware. Very reliable. All stores have a similar vibe. The associates who work at Ace are genuinely happy. They are also knowledgeable about their products and beyond helpful. Red vests help identify who is an employee...the jingle Ace is the place, you neighborhood hardware store means what it says...very down home and neighborly.
The store is always helpful and I was visiting from Nashville helping my niece redo her bathrooms. Prices were good and store had plenty of merchandise compared to Home Depot. Definitely will shop there again when I return to the Island!
Guys on the phone and behind the counter were great. Very helpful and knowledgeable. Called to check stock and they had my drill waiting for me up front. Well run and well stocked store.
They have about everything you can look for in a hardware store but prices are a bit high.
Today I was at Ace Hardware. When I came through the door I did not realize there was a puddle of water. It was raining heavily outside and the doors were propped open. I slipped and had a hard fall. An employee and customer asked me if I was okay and due to the embarrassment and adrenaline rush I said yes. I went into the bathroom to clean myself up. My whole right side and my back was wet and hurting. An employee came up to me at checkout and said that hed be willing to do an accident report, but at the time I was thinking that they may get in trouble because the door should have been closed due to the storm so I declined. I have a bad habit of never looking out for myself luckily I am a military veteran so I can go to the VA hospital especially since now I am in pain. Being a federal inspector in a different field I still believe even in the private sector it should be standard practice for any store for that matter to complete an incident or accident report no matter what. Customers should not be put in a position due to the embarrassment or otherwise to choose to protect the store and help the customer if needed. So Im officially done with Ace Hardware and specifically this location what if it had been an elderly person - it could have lead to something fatal.
VERY RUDE on phone. I was about to pay for an item online, since their website said they had it available for pickup, but thought I should call first and make sure. The man who answered the phone just said they didnt have it, but I dont even think he looked it up before he said this. And i was about to ask if he knew whether another location had it, but HE HUNG UP ON ME. I will NOT be going there anymore. Ill be going back to my trusty home depot where people are friendly and helpful.
Its 11:45 a.m. on a spring Saturday morning. I walk in the store and I am among 10 or 15 customers actively hunting for somebody on the sales floor. There is one person at the register and the manager is seated at his computer in the office.I completely refuse to fight with you guys to hand you my money. So, when youre wondering why that Big Red Basket is upside down on top of the pile of bird seed that you have not yet sold from last weeks special, Id like you to know that I walked out of your store in frustration. Home Depot sells the suet for like what you guys buy it for so what the hell Ill go over that way. That theres called a lost sale boys... These sort of things tend to add up and influence whats called the bottom line.Saturday has to be the biggest time of the week for a hardware store and you dont have people in the middle of the floor wearing red vest everywhere?As your business is still new, and people are developing an idea of what your store is about, youre going to give them the impression that youre understaffed? From my perspective, I think you didnt have the opening you hoped for/planned on... Good luck! Pay attention to Staffing pay attention to customer experience.
Went today to buy nails for my wood fence.I asked a staff looks like manager or supervisor for help to get me right screws, he very rudely pointed finger to the section of the screws and told me to help myself.i told him that if I need a help thats why I asked you, and he just walked away, again I waited for 10.miniults and another guy helped me to get the screws.Will not go back.Home depot staff is much better.
Like the store. Good selection and helpful staff. But very high prices on many things. For example, $34 for 40# black oil sunflower seed versus $20 at Home Depot and Lowes.
Very Friendly Staff and Great Layout
Staff is super friendly and knowledgeable. They can order what you need parking is great. Smaller store with good service saves alot of time than walking aimlessly in larger chain stores.
Super convenient hardware store with just about everything you will need. Very reasonable prices, many items are cheaper then home Depot and Lowes. The store brand products are excellent
Convenient location, helpful and friendly staff. Main draw back is not a large as other stores so less items on the floor, but can be ordered from another store.
Nice store helpful employees had what I needed
I arrived 8 minutes before the store was scheduled to open. As soon as the manager saw me he stopped what he was doing and let me in. They are always very helpful and pleasant. I will use this store whenever I thinkthey will have what I am looking for.
Was happy when they opened since it’s so close by, but customer service is just awful. Most unknowledgeable and downright clueless staff personnel I’ve ever experienced. Missing some key inventory like in ground sprinkler parts. Costello’s in deer park on the other hand has great staff and even though it’s a quarter the size seems to have more of the right stuff.
Rewards are very good, shop does good parking, does carry knick knack items for small jobs
Great family hardware store. Very friendly and helpful
Rude cashier (male) and was not interested in helping me. Ill go to another ACE store with people who are professional and willing to help me.
Fantastic service! Quick and thorough! I never saw a cashier who could multitask as well as theirs!
I think this place should have train the staff a little more for not to be rude to the customers ,I have a set of star sockets , bought them I while ago and they striped out on the tool s case says clearly lifetime warranty , went to the store trying to find a replacement for it and both the floor person and manager were so rude they were trying to get me to buy a whole new set and more spensive I ask him to replace only the ones that were striped out he told he couldnt do that for me because I did not have a receipt , come on , bouth the set around 4 years ago how am I gonna remember where did I put that receipt at last the managers answer was to insult me saying i had taken the tools out the garabage somewhere and walked away PLEASE DO NOT BELIEVE in lifetime warranty From Ace Hardware store is jut a bunch of lies
Very nice people. The cashier today older gentleman went out his way to change battery to car remote.
Im so happy to finally have an Ace Hardware near us! They are friendly, helpful and stock a wide variety of hardware, home and garden items.
A very nice to have local hardware shop for the basics. Many times what I am looking for, however, is not in stock. Thankfully you can check online before you visit.
I come here for 99% of my needs for the home rather than contend with Home Depot....staff is helpful, quality is top notch
Outrageously expensive, $59/gal Benjamin Moore. Had I known, would have went to Abboffs. It was on my way home, thought why not...now I know why not.
The staff here are always friendly and helpful. This is my go-to place for chain for my various odd projects, or the occasional hasp and hinge I need to finish a woodworking project.
This is a great place to go when you want to avoid the big stores. Great for the community
Neat clean and well stocked. Fair prices and some nice items i havent seen anywhere else..
The problem with this hardware store is that the employees are not knowledgeable about their products. If you know what you need and dont need help... the store is ok.
They had what I needed but was over priced.
Love the people at Ace Hardware. They are both friendly and very helpful!
Great place as long as you speak to an adult if you need assistance!!!
Great help. Really nice guys. Love Ace. So different then the big box stores regarding knowledge
Needed two small items and was helped by a young man who found both within minutes. Great experience.
This is a great source for Traeger supplies! Local and a fantastic alternative to other large Big Box Stores!
Excellent after Christmas and holiday sales excellent customer service very helpful
Love it! So much better than HD finally a small local shop where employees actually are knowledgeable & care!
Great! Has everything, friendly staff! Just what a hardware store should be.
Better than most hardware stores more personal feel to your shopping experience
Local good store well stock but no help
Staff is really nice, helpful and knowledgeable. I could find things I needed quickly.
Very helpful staff and plenty of stock.
No one working in the store to mix a can of paint! Absolutely Ridiculous!!!!
Love this place better then home depot every worker very helpful
Not very helpful when I asked if they had key fobs.
Had what I needed. Price was fair. Staff was pleasant and helpful.
Great hardware store! They have everything and are very helpful.
Always have what I came for. Always very helpful
Plenty of items, overpriced in my opinion.
Unknowledge staff. Person who helped me couldnt even tell me where to find a outlet cover.
Friendly staff, clean store, usually have what you need
Very nice store, one on one help direct from the manger
Love this place and the toy shelf
Helpful staff clean store good selection
Always helpful and courteous employees.
Great convinent bird seed cheap they have everything
Awesome experience. Quick and friendly service.
Not a lot of selection. Not a lot of people working there. Not a lot of help.
They are helpful both on phone and in person.
Always my first stop when Im shopping for just about anything
Nice and easy to shop store
Had what I was looking for: LED replacements for flashlight bulbs.
Nice neighborhood hardware store...
Adequate hardware store
Had just what I needed, helpful staff
Neat, Clean, Convenient & Nice Employees
Great finds in and out shopping
Ace IS the place for helpful hardware folks!
Friendly Staff. Matched Online Price.
New clean organized business
Very well equipped.
Electrical supplies are poorly stocked.
Good selection
GOOD STUFF AND VERY HELPFUL
Always helpful staff!
Staff was very helpful 👍
Well-stocked and welcoming
Staff is great
No help
Nice new store
Always helpful.
Great selection
Great selection!
Good
Ok
Ace is the place
Local
Excellent.
Convenient
Total reviews rating 4.3
100 Reviews for Costellos Ace Hardware of Melville 2023:
Review №1
2022-03-20Sooo helpful and helps me save. I bought a power driver and a drill set but drill set didn’t fit. I went back and said I have this and I have that and doesn’t fit. The person found me a correct drill set to use and refunded my old drill set even though I didn’t have a receipt (am a member). He just searched my phone number. I only had to pay $2 more. What a service
Review №2
2021-12-24I went to Ace in search of something that would help me solve my office chair from sinking to the floor. Walter at the counter was more than helpful! He provided over the top customer service! I will be going back and definitely recommend!
Review №3
2021-09-15Not a huge selection of stuff but for the size of the store its expected. The employees are friendly and helped me find what I was looking for.They offer military discount which is always appreciated. If they had a bigger location Im sure theyd offer more.Definitely like the wall of Yetti which offers exactly that. They also make keys a lot faster then lowes and home depot hands down.
Review №4
2021-07-25Very helpful!! They always come out to put the heavy stuff in the car . They explain and try to suggest based on your need.... Also we got the paint from them for our swings.. it was so interesting how they made paint from the machine and the way they had a an advanced machine that mixed it....truly awesome
Review №5
2020-12-06The staff here are always helpful and friendly. I can not same the same for the big box stores.The products may be a just little bit more expensive than big box stores but the difference is not anything significant.Definitely a place for the homeowner who is handy. They have the right products at the right prices with the most important aspect, people with the knowledge.
Review №6
2021-12-26Great local hardware store. Friendly staff, very knowledgeable. Grab a slice of Pizza at Victors next door.
Review №7
2021-11-03Costello’s has been nothing but impeccable. I’ve ordered twice from them for large and expensive items. Delivery was prompt and communication has been exceptional. I highly recommend them to everyone in the local area.
Review №8
2021-11-10Ordered online to pick up in-store.No issues. First time there. Store looks good and organized. Good experience
Review №9
2020-12-08Poor customer service. Long Wait time. I went to the store after receiving an email that my curbside pick-up order was ready. I called the number that was provided in the email and told the person that Im outside the store for my curbside pick-up. I was told that someone will be right out. After waiting a while in the car I went inside the store. I had to wait in the cash register line and once I got to the cashier he told me (and another customer) that there are only 3 people working and they are very busy. He then called one of the 3 people who brought my order from the back of the store. They need to work on improving their curbside pick-up.
Review №10
2021-02-03I have been to this Ace several times. Unfortunately, I had a very poor experience recently. Typically the employees are kind and helpful but that was not my experience this time which is why I give 3 stars because they most certainly can do a stand up job but it is not consistent.I went to Ace to get ice melt. It was all outside so I asked how much it was. They rang me up for 3, 40 pound bags at the cost of 26.99 EACH. I paid and went outside but something didnt seem right at all, I felt ripped off. I went back and asked them to recheck the price because the price at Lowes is below $9 each.The price that had been on the sticker on their register was in fact NOT correct. They apparently had been ringing everyone up wrong and over charging. I asked for my money back which they rerang the products but took my $15 in coupons away. I said that I want my rewards and offers applied to this offer in which he repeatedly replied he cant and that I cant double coupon. Double coupon? I had used my 15 dollars of coupons to purchase the 3 ice melts that they WAY overcharged me for and when I brought up their mistake they took my coupons away even though I bought an additional 4th bag the second go around because I wanted to ensure the coupons remained. I suggested I can just take another bag if ice melt if thats easier and he told me he cant give me a free bag. After a fuss he ended up giving back 10 of the 15. Not nice, not professional. I am already surprised that they are charging double the price of of the other local stores like Lowes and Home depot but since I didnt want to drive far with the roads being bad I was willing to pay.