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Costellos Ace Hardware of New Hyde Park in New Hyde Park
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Location on the map
New Hyde Park, Nassau County, New York, US
Payments
Phone: +1 516-488-8790
Site: https://www.costellosace.com/loc...
Site: https://www.costellosace.com/loc...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–9PM
- Sunday:8AM–6PM
Comments (198)
Just left there after purchasing a shed that was almost too big to fit into my SUV. Their employee, Mario, made sure to do everything he could to get it into the car, including spending extra time to help me take out (or figure out how to take out) the two carseats that were blocking our goal. He truly went above and beyond to help me. I am grateful for his help and will definitely be back to this store because of him.
I shop here for over 17 years. The staff has always been respectful, patient and helpful. They are the go place for my home for keys, air filters, and garbage pails among other things.Thank you for giving this store Charlie he does a great job. The staff is so important and some are still training but give them their chance to shine too. The family work life creates a nice community role model. Hope you find what you need on your next visit. I am proud to shop with them always. They have ordered items, explained what tips are best for my home heating system and more. Thanks for helping our community. The cashier/ sales person Kieran and three others too were on target, helpful, responsive and did a wonderful job helping me and others in store too.
Very nice hardware store, well stocked and friendly.
My husband and I went to Ace Hardware in New Hyde Park and we had the best experience.. Kieran helped us and I have never seen a young man so dedicated, helpful, respectful, knowledgeable and quick. We bought a BBQ for our son and whatever question he couldn’t answer he was quick to go and find an answer and a solution. He is really a pleasure to deal with, every place should have a Kieran working for them, the shopping experience would be a lot more pleasant. The customer service was great, we found everything we were looking for and everyone was very helpful.
Staff are knowledgeable and Uber helpful. My go to place.
This is a well stocked store, but it is still getting used to online order pickup. I had placed an online order for an electric hedge clipper at 9:30 in the morning. I went over at 12:00, but the item had not been pulled. The cashier had me wait in a corner, which I did for 20 minutes. Then I had to ask again. Just not courteous.
Customer service is horrible. I bought up to the counter 12 screws nuts and washer. He asked what is the price. That is not my job to write down the price. I said I knew the sizes I got. He he said it not my job. I like to support local businesses. I think I will never go back there again. I will take the 20 min trip to Home Depot or Lowe’s.
Who plays the shop for a lot of different items plenty of parking!!
I went to get some paint and supplies on my lunch break. Everyone was friendly and helpful. Good selection and the price was better than I would have gotten at home depot. I got some good paint at a sale price and they accidentally mixed a larger amount of paint than I asked for originally but I still needed it and I was in a hurry so they offered it to me at a discount. Great experience.
Wow i dont know where to start.. i called 100x stores looking for a specific fan & no body had it ..umtil i called Wayne in the New Hyde Park store. When i went online to purchase it said they had it available for for pick up on Monday. It was Tuesday and i needed it the same day ..Wayne answered the phone and said it doesnt look available until Monday but went to check ..came back and said it looks unavailable for some reason so he went on his computer and checked again, alao checked other stores that may have it. Nothing. So he took my name and number and said he was going to call me back. 10 min later he calls me and says Come pick up your fan! He really bent over backwards looking for this fan because i told him i loved it and really wanted it. I am so grateful. He was so sweet and helpful! Wish there were more people like him. Thanks Wayne, you truly made my day! I will be back!
Very satisfied with this location; store is laid out efficiently and items are reasonably priced. Vinny kindly helped me out with the items I was looking for, and was extremely knowledgeable about the location of products throughout the store. He exhibited professionalism and courtesy throughout my visit, even ringing up my purchases at the register. You can’t find assistance like that at most other places. I will return for future purchases and advice regarding my home improvements. Look for Vinny and you will find what items you are looking for.
Nice place, thoroughly stocked with a friendly cashier guy who was helpful. If I need hardware or even household supplies, Im trying Ace first. One of the only places around to find twine.
I have been here tons of time and I have to say their customer service needs major help. I was looking for and item and couldnt find it, this older gentleman became frustrated when asked for help, he was too busy putting out merchandise and didnt want to be bothered he was really rude and unfriendly. Why are they so worried about putting out merchandise? Who will buy it if they dont want to help. Left and went to Home Depot. Dont waste to your time with rude and unfriendly staff.
Quick stop to avoid going to Home Depot but pricy
Been going here for over a decade. Small place but have everything I need. Super friendly and helpful staff. 10/10
This ACE is great. Went to Lowes, went to Depot could not find what I needed. A simple door latch & handle for a screen door. The customer service was fantastic and even the store manager Charlie called me to see if my order was correct. Their online ordering is GREAT and you can pay with PayPal. Installed it in less than 15 minutes. I love you guys....all for under $20.
Great friendly service. I almost always find what I need. So much better than a big box store. I love the paint selection. I have also found that they are on top of the seasonal items; like for the lawn or screen repairs and in the winter I can find whatever I need. Clean and organized
This past summer I brought all my window screens to be repaired. There were seven screens in all.The other day I noticed that my living room screen was tearing at the bottom by the frame. I went in to ask about their policy on this and was told that there was a 30 day return policy, I probably put it in wrong and tore it, we sell screen repair tape. I was told I could talk to the manager, but he wouldn’t help.I e mailed corporate, and Kurt told me he would pick it up, get it fixed and drop it back at my house.I told him I could bring it in.I brought it in and I spoke to Charlie the manager, who apologized profusely, said he was mortified that I went through that. He took it in to repair and gave me a gift card for my trouble.I have only the greatest things to say about my experience with both Kurt from corporate, and Charlie.Thank you both for turning a bad situation around.
Never disappointed. Staff is great. Young lady knows the store well and is always helpful and on the floor. Store manager also is great. Only thing that bothers me is just when i get the layout down, they move stuff around - drives me crazy. However, saved me many a trip to Home Depot.
Im here visiting from NYC. My sister-in-law needed a little something done in her condo. Store was busy but the person on the floor took time helped me out. Was very friendly.
I have to say I absolutely hate shopping in this store. Which I rarely do only because most of the workers are a bunch of young men and they completely ignored shoppers. Especially when you are black or a woman. No one would even ask you if you needed any help or acknowledge you. A while back, I was there shopping for some electrical supplies and several men have passed me and another woman shopper and not one of those salesman even looked in our direction or asked us if we needed help. The employees used foul language on the sales floor and even the manager I heard cursing, complaining and putting down his employees in front of the shoppers. I guess this is what qualifies as good customer service nowadays. I would rather do my shopping online or at Lowes or Walmart which is not much better. But those stores have an excuse. These stores are too big and they dont have enough employees to take care of all the customers needs. But Id much rather shop almost anywhere rather than shop at Ace hardware again. I have some spray paint that I need to return. but I would rather keep it and lose the money rather than return back to that sorry store. Im sure most Ace hardware stores are much better than the Lake Success, NY store. But this store makes the company look unprofessional.
Nice local hardware store. They do try to stock everything that you may need. Nothing like the big box stores for variety or price.
This Ace is remarkable. I have a bum shoulder, but I went in for a new blind for my bedroom window anyway. I knew there was NO WAY I could install this on my own. A gentleman that works there, Wayne.....went so completely out of his way for me. He showed me the correct blind to get, BUT, he offered to come to my home and install it since my shoulder is useless. He came over the next day and installed it.............and when I tried to give him a little something for his kindness, he absolutely refused to take the money. Even when I tried to sneak it into his pocket, he took it out and gave it back to me. This man went above and beyond to help me. You really dont find this anymore. Wayne is awesome!
Although it looks like an old-fashioned hardware store there are many items available to purchase. It is located on the lower level of a shopping center and you take an escalator get down to the store.The aisles are labeled with what is in them making it easy to find what you want. The sales staff are very helpful and friendly. There is a discount program as well as a senior citizen discount available. Prices are reasonable.
Purchased a grill from Ace’s website but had an issue with the delivery. Called the manager, Charles, and he was very helpful in assisting me with getting my grill. Upon arrival, the delivery was great, maintained social distancing, and my grill was assembled perfectly.
Its a hardware store, it will have most of the basics you will need to get the job done. The staff here is very friendly in a mom and pops kind of way. They will speak to you like theyve known you for years so expect a little blunt honesty that might make you cringe.Parking is free as its in a shopping center. Be careful of people who walk around like theyre not in a parking lot.Prices are mediocre. Some are reasonable and yeah, some are higher but it helps them stay in business so support them if you live nearby.
Excellent customer service. Easy to pick up if you call ahead. Best of all they offer extra services that are highly desirable that are rarely offered anymore. Will go there more often.
Wayne was really knowledgeable great experience went out of his way to help us. The staff is amazing and they have everything. Charlie was the man also definitely recommend it to anyone who needs tools or supply
I had to take the time to share with you how your staff last night went completely above and beyond to help our son who is a Boy Scout fulfill his dreams of getting the necessary supplies to work on his Pinewood Derby car. We are not handy people and Charlie, Casey and one other gentlemen ( I didnt catch his name) oriented us around the store, assisted us with what we needed and made my son so extremely happy. He was so motivated to come home and work on his car. My daughter told me, Mommy I had so much fun at the hardware store. It was so genuine and sweet to see the personalization and family feel your staff provided my children. You have great staff and have a great thing going. Thank you again for your time and we will be sure to be back with anything we need. Your time yesterday was greatly appreciated and all the staff at Ace of NHP deserve much recognition.
This ACE Hardware store is awesome. I had such an amazing experience. I purchased the SlimCycle from this store and the merchandise came in 2-3 days. The SlimCycle needs to be assembled. Vincent from ACE Hardware assembled the bike for me and it was ready by the next day- for a nominal fee. I highly recommend this place. Thanks Vincent for making my first visit to ACE Hardware a positive one. Excellent customer service!!
Experiences here have always been positive for me - from assistance with finding the right tool material etc for a project to customer service and returns. Staff pleasant helpful and accommodating, especially want to acknowledge and thank Charles G. for his help.
Convenient hardware store when you dont want to deal with Home Depot. One issue here Ive encountered frequently is that the prices on the shelves are not what is charged at the register. I guess they raise prices but dont change the prices on the shelves. Not a huge difference, more like a dollar or two but still that should not happen. Ive also experienced the same issue at the Garden City Park store so it must be an issue not unique to this location.Update: The owner responds to almost every review but crickets here on my review. Tell me either I am wrong or tell me how you will address the problem.
The cashier, Joanna, was very helpful and polite. She patiently found what I wanted online since it was not available in the store. Hopefully, her boss appreciates an employee like her.
The people here are helpful and prices are good. I went desperately seeking pegs for my kitchen cabinet shelves. The salesman spent a good deal of time matching pegs to my originals and trying to discover why mine had been falling out. I then saw antigravity lawn reclining chairs, for which I had been searching, at a price under anywhere else. The cashier helped bring the chairs up and wait for my car.Unfortunately, the pegs I bought were too big, so I went back and exchanged them for others. This time, a different salesman assisted me and recommended including wood glue with my purchase. So far, so good!
Ive been shopping here for years and unfortunately the customer service has declined. What was once a nice mom and pop type hardware store has become a shell of its old self. I went in for a particular item. Could not find a floor person and when i finally did, this man couldnt be bothered, was very disinterested as if i were interrupting him. When i asked for the light bulb i was shopping for, he turned from me and said they didnt carry as he walked away from me. I always try to shop local and support small buisness but it looks like Ill be at my local Home Depot for my needs from now on
They have everything and anything you could think of for the house. I dont appreciate the people that work there they act like they dont want to help the customer when you ask them for help. They could be trained better to have a successful business.
Good customer service. Had what I wanted on sale. Assisted in bringing item to my car.
Anyways helpful employees! Not up your butt helpful, just always waiting in the wings ready to help. When one doesnt know an answer they ask someone else. For a smaller store they have a huge selection. Only downside is cell service sucks in there since its a basement store.
Plumbing parts are all over the place and RIP your face off unorganized for what they do have! Very claustrophobic atmosphere!!!
Difficult to find a Sales Person to help. Over the phone, they cant even check stock. The calls are often put on hold, and passed on to others down the line! Many items found on line, are actually not stocked by the store. And they wonder why we choose Amazon?
The store is great! The staff is amazing and they know what they are talking about. Will definitely be back!
My husband goes this store almost every week for household reasons and they have almost everything he needs. Customer services are very good too.
Amazing service. Can’t say enough good things. The staff was friendly, helpful, and knowledgeable. So thankful for them for answering all of my questions and helping me out! Special shoutout to Charlie, Wayne, and Mario for their help! :)
Never, ever going here again! It may be convenient to shop while you are in Lake Success but the store manager is a sourpuss. Tried to give me a hard time returning something I had the receipt for...
Usually have most of what I need, staff is pretty helpful. If I can throw my business here for certain items instead Home Depot Id rather because HD sucks
A mini home depot but more cheaper prices and awesome super friendly staff. They even offer to bring the items upstairs to my car. Go there if you want excellent service and affordable stuff.
I ordered some stuff online and picked up from the store.It was curbside pick up.Before pickup I called the store informing that I will be coming for pick up and my call was handled very professionally by Joanna.When I reached for the pickup, one person (sorry didnt ask his name) loaded the stuff in my car promptly.I did tip that guy for his help.It was wonderful experience with local store.Thanks and stay safe!
Staff is very nice and knowledgeable, they also have a large selrction of items.
This store has it all including Charlie and Mary! They all work very hard and usually have just about everything you need - and if not - will go out of their way to find it for you! This store is a gem and a staple.
Parking is easy.Had item I needed, priced reasonable. Customer service excellent 👌.
Went a few weeks to have some keys duplicated. Tried them out, they didnt work. Went back a 2nd time. This time they filed the duplicates. Went today to see if this did the trick. Duplicated keys still dont work. Guess they just sold me the wrong keys. Going back tomorrow for a refund. If Costellos Ace Hardware cant do a simple & basic key duplication, I wouldnt trust them on any bigger projects.
If you want to get no help then come here. Workers leave the aisle you are in because they dont want to help. Some of the workers to me seem racist also. A little hardware store that you get no help and pay high prices. Never coming again at all
Excellent! Everyones always very helpful when walking in. Friendly staff. Unlike Home depot these guys know exactly what you need and are looking for.
I stopped in for something small. Nevertheless the staff was friendly & knowledgeable. The store seemed well stocked & had a vast selection.
Amazing customer service! Followed through, beyond affordable.... They exceeded expectations! Looking forward to working with them again!
Keith helped me out. He was amazing. I saved $30 just by talking to him.
When you dont want to go to big stores and bag your own items, this the place to go. The staff is willing to work with you and help you with your project.
I love this hardware store, they have everything you need. Staff is helpful, and polite. Great place.
I was the lake success store and the customer service was excellent .two of the people is mary and the manager, IN TIME LIKE THIS IT IS VERY IMPORTANT.
This place knows its the only hardware store aroundm. The workers are friendly but the prices are 30 percent higher then HD or Lowes. Place smells like pine trees
Great staff and helpful family owned hardware store. They can get you anything you need.
Large selection of items. Staff is always friendly.
Very nice help but poor selection ofproduct I needed.
Always have items I need. Staff will carry items to your car if needed. Friendly staff.
Sales staff are friendly, but everything here is pricey.
Customer service very good and they had what I needed!!
Customer service was excellent and brandon was very helpful. definitely will come again.
Very convenient and friendly place competitive prices
I had a difficult plumbing need and the team went above and beyond to help me. Walter from Ace was outstanding!!
Tremendous selection of tools and hardware. Extremely knowledgeable and helpful!!! A hidden treasure of a store!
They r very helpful at Ace. Directed me to where I needed to go for my purchase.
Great store, unfortunately ignorant help behind the counter.
Love this place The manager knows where everything is...... Better then hone depot Whrn i call on phone some one answers the phone.... Priceless
I truly appreciated the service Charlie treated me first-rate truly appreciated Charlie two thumbs up two thumbs up the gentleman was quite helpful
Pleasant service but Halogen bulbs were double price of elsewhere.
I like this store very much the people that work there are very nice and very helpful
Always helpful Knowledgeable staff, good fair pricing , quick stop for essentials
Have been there a few times with my dad. Always find what we need
I can usually find what I need right away. Ands theres always a sales person ready to assist.
Great place, they have everything including customer service imagine that.
Old style hardware storeTheyve got everything in a small space, plus good service.
Convenient, a bit small
Great young woman Christina, who help me out with keys, was most efficient and professional.Terriffic employee !👌
Do not go there for window screens it takes around 7 to 10 days to repair ridiculous.
They have an excellent selection and always helpful uf you need advice
It has everything ypu need for fixing paintingetc,good prices.
Pretty good hardware store , nice variety of seasonal items in stock.
Great customer service. Quick checkout. Went 9 am on Sunday.
Went to purchase paint in paint section but found sales rep was not happy to answer my question.he Looks tired also.not happy with purchase.
Best Hardware in long island. everything u need have am.
This is my go to place for the usual things that suddenly go wrong in a house. Prices a tad higher but extremely convenient...
My new Weber Grill is awesome! Charlie is great.
Great, knowledgable hardware store with great service. Even deliver!
Well stocked. Very good customer service
Very nice courteous staff plus good selection.
They always have what I am looking for. If not here, at a nother store.
Great store. Amazing staff
Always has what I need.
Plenty stuff in stock, great staff.
On line its says they closed at 9pm but the actual time is 8pm. Smh
Very unhelpful staff. To get them to answer questions is like pulling teeth.
Knowledgeable staff at this location, very willing to assist customers.
Good store not as big as the other stores but good derbicr
Friendly staff, but they didnt have what I needed at the time.
They probably have it, you just have to find it.
Great customer service!
Convenient local hardwear. Always helpful friendly service.
Very helpful employees. Get in and out quickly
Fast friendly service and advice on what I needed was given.
Didnt feel good about service
Well stocked with essential tools and hardware supplies.
They have everything. Lots of parking. Help is wonderful
Great store ,mostly helpful staff.
There craftsman tool selection is very poor. I have no need to go back.
Great customer service, associates very knowledgable.
Good hardware plus store with a very knowledgeable staff willing to help
Nice ,would come back, youngLady very helpful .Harry
Great shopping experience very knowledgeable staff
Nice local hardware and they have many supplies
Good they had what I needed.
I usually find what I need here when I dont like going to the bigger outlets
The people are very friendly and helpful.
They always try to find the answers i nerd
They have it if Lowes and Home Depot dont
Love this ace store
This store is overpriced. Dont go here.
Not big but I can always find the things Im looking for
Wonderful,accomdating young men and women.Always willing to help.
Great place to shop for house hold goods
A neighborhood hidden gem. You will find anything you are looking for
Wonderful staff and business.
Good selection,but better U look around
Great service, friendly staff!!
There is a bit of a funny smell but they get the job done
Love this place...thans Wayne for helping!!!
You can fine anything what ever you need
Very nice and helpful staff.
Great Service
Vinny is great and very helpful.
Always helpful staff
The manager wasnt to helpful.
Convenient. Staff helpful when available
They carry a lot of hardware things
Fast no line service.
Staff there are very helpful.
Customer service is not that great
One register open
Great place and awesome place
I like going here very friendly
Good variety of household goods
Always have what I need.
Terrible customer service
Always have what I need
Customer service nasty and rude
Great customer service
Friendly staff and knowledgeable
Its okay
Not bad
Ok kind of store....
Telephone number for Ace hardware store
Good for small needs
Alright. Good and local.
Old school HARDWARE store!
. Prices are great
Staff helpful and friendly
Its bigger then it looks
I like this store
The ONLY HARDWARE around!
Go to get discounts
Its okay
No one there to help.
Extremely helpful
Excellent service
Racist
Good place.
Excellent
Bit of a mess..
Rude and overpriced
Friendly
Very helpful
Okay
This place is horrible
Very helpful
Nice place.
Helpful staff
The place is small but you will find almost all the tools
So bad
Full range
Total reviews rating 4.2
198 Reviews for Costellos Ace Hardware of New Hyde Park 2023:
Review №1
2022-02-17Even if they don’t have the tiny fuse that I’m looking for, but the clerk- Sean is super nice and try to help me out
Review №2
2022-02-16Good prices 👍 nice stuff very happy got some globes... 9 $
Review №3
2022-01-24The associates consistently go out of their way to ensure your satisfaction. Their pleasant demeanor is icing on the customer experience!Kudos to them all!
Review №4
2021-11-27Friendly staff. Small family owned business kind of vibe here. Has lots of stuff, especially considering the size of the store. Almost never low on stock with items. Huge parking lot outside. PRODUCTS ARE MUCH BETTER QUALITY THAN AT THE MEGA HOME IMPROVEMENT STORES. I even saw lots of Made In USA items! Great paint selection. I dont know, they just about have everything you may need and whenever i was in a pinch, they had whatever I needed with a good variety of choices. This is my go to hardware store.
Review №5
2022-04-27Great staff, best selections of paint. Always helpful. Otherwise, tough to find something you need.
Review №6
2022-05-05Not as helpful as on past visits. I attribute staff shortages to Covid. Did finally get interested helper and got what I needed.
Review №7
2021-10-14We went in to buy some paint and we got what we needed. The service was generally friendly and helpful. The prices seem a little high but not stratospheric. They keep the store open reasonable hours and parking is convenient. The items they had on sale seemed like a very good value.
Review №8
2022-05-29Smaller place than Lowes and Home Depot but still able to fulfill your needs.
Review №9
2018-08-01What a great franchise.Ace has it all.Unlike Home Depot or Lowe’s, the staff is really personable and knowledgeable.They carry so many products.Even though it appears small, it has a lot of space tucked into the back of the basement.I have gotten things like beach umbrellas and keys copied here, as well as light bulbs and gardening shovels.Great location for shopping and parking is never a problem.Takes cash and credit.
Review №10
2022-05-24We were helped by a very kind and helpful lady who got us exactly what we needed.