Kerbside pickup
Yes
Costellos Ace Hardware of West Islip in West Islip
Categories
Location on the map
West Islip, Suffolk County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 631-422-5566
Site: https://www.costellosace.com/loc...
Site: https://www.costellosace.com/loc...
Opening hours
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–9PM
- Sunday:8AM–6PM
Comments (74)
I wish I could rate this higher. High prices, rarely has what I need. I want to be able to support a local store, but unless youre desperate and are certain that they have what you need, youre forced to go to a big box store instead.
Not the biggest Ace hardware around, but they had what I needed. After calling five different Ace stores more local to me, all much larger. Ace in West Islip had what the others were supposed to have in stock. The man behind the counter was fast to help, friendly, and I had my item in literally less than two minutes. Thank You Ace hardware of West Islip....
I was desperate for a grill because Id forgotten mine. The internet was useless for finding a store that had something in stock. Alyssa at Costellos in West Islip handled my issue like a ROCK STAR. She went and got everything I needed and got it ready for when my kids went to get it from her. SERVICE MATTERS!!! THANK YOU ALYSSA!!!
This store has got alot of stuff but they always say oh, Where we take care of our employees. One of the head slogans yet they dont even make sure their scheduling is up to code with the law. Sometimes they dont take break at all. I visit here and there and to see a employee miserable because they know they wont get a break even though they are scheduled for more then 5 hours is ridiculous. This place should be investigated by osha or whoever can handle an issue like this. Dont schedule a worker if you can not comply to the labor laws provided. More then five hours that is required a 30min break. Anything over 10 is two 30min breaks. The employees here have always done good by me, so their employer should do right by them.
Whatever u need they basically have and the employees are nice over all when ever I go there it is a good shopping experience ty
They are not a stihl dealership and they have no stihl products there so why do the say they do ?
Helpful staff, pretty well stocked. One issue is that my rewards coupons are now not good on sale price.
Excellant!! Fully stocked store! Fair prices..
Love this place. Very nice and helpful staff. Easily can find anything i need
Well stocked, clean store, friendly employees and will do whatever they can to help you.
Very friendly. Even if they didnt hv the key i needed.
The store has most things the bigger stores have also polite Professional Service knowledgeable people
Love my local ace. Mike and his team satisfy me every time. And they support my community !
Customer service was great, I brought in the part I needed replaced, the staff went to find it and brought it back to the counter, which gave me time to shop holiday lights and decorations.
Dave, an AWESOME worker in the store. EVERYONE there is courteous and helpful. Highly recommend the store.
Very nice service. They have everything you need.
Did not have the Cabot stain, associate was kind enough to call the WB store but they also did not have it in stock.
The workers are friendly and willing to help you out as soon as you step inside the door
Staff was knowledgeable and drove me dire to what is needed
Great store super convenient and the best store around for traeger pellets.
Good local Hardware store. They have mostly what I need.
Lou was great , he directed me to a great deal!
Mike went out of his way to help me. Thank you so much!!!
Ive never been skunked there, always found what I needed. There are too few neighborhood hardware stores left.
Everyone is really nice and knowledgeable a quick in and out
Very helpful, knowledgeablestaff, willing to help you find what you need.
So helpful! Went above and beyond to help me get what I needed to resolve my problem.
The staff is always friendly and helpful, even if busy.
This hardware store is really good helpful people.Correct tool information.
Very friendly staff went in for some things I needed around the house and this very kind young lady gave me everything i needed. Thank you ace hardware!
What a great place! The staff is very nice and helpful.
Gd staff, knowledgeable,helpful. Will continue to do business with them
Always a pleasure. Staff very nice helpful. Thanks guys
Do most of my home needs shopping here - never an issue
Dank store and friendly staff. Much better then corndicks at home depot.
Friendly service. Dave was very helpful
Great place to have around the corner.
Ace is the place where they never have what you need in stock!
Clean store. Friendly and knowledgable staff.
If you need right tools in the neighborhood, this place is exactly what you need!
Had a B+D wacker before,just bought another.Thank you Black +Decker🇺🇸
Hometown hardware store, always has what I need with a tentative staff
Great true hardware store.
Ace the place love it local well stocked
Good alternative to big stores.
The best hometown hardware in west islip
Quick, professional and courteous service.
Small place but well distributed
Convenient and the staff is helpful
You find everything you need
Very helpful staff
Very helpful employees
A staple go to for everything for me.
Very helpful staff
Very helpful!
Good business
Ace is the place. ..
Good
Always helpful
Good service
Service was TERRIFIC
Very helpful
Paint
Excellent
Total reviews rating 4.5
74 Reviews for Costellos Ace Hardware of West Islip 2023:
Review №1
2022-05-25Staff was very helpful. They didnt have what I needed in stock, even though the website said that they did. The young man helping me tried quite hard to find it, even going so far as to check the top shelves. After several minutes and looking through a couple more aisles, we admitted defeat, but he said that he could order it for me.He looked it up, put the order through, took my payment, and said they would call me in a few days. He was very knowledgeable and the process was quick and easy. Shopping here has always been a pleasure.
Review №2
2021-12-10I am a frequent customer and came in today looking for a very specific small bolt and received a very kind welcome and all the help I needed from a salesman named Frank. The value of the sale was about one dollar but the overall value to me as a customer was worth a lot more than that. Thank you for taking the time to take care of me!
Review №3
2019-01-07They have everything! Especially those odd household needs that you cant find in the other places. And the prices are reasonable. Whats great is they also help you with purchasing and they give you tips on what and how with The Organized Guy!
Review №4
2022-01-29Well stocked friendly neighborhood store. Good for hard to find hardware at a reasonable price
Review №5
2022-06-08Great place. Helpful & happy folks. Parking lot danderous
Review №6
2022-01-26Great store and good deals . Friendly staff
Review №7
2021-03-12They have finally achieved what seems to be there goal I will never go back to the West Islip store ever again. There customer service is atrocious the worst offender is the store manager. Although it is extremely close to my home I havent left there not annoyed in the longest time and getting keys made there forget about it I stopped along time ago not one ever worked
Review №8
2020-09-05*** Dana was very personable and super duper helpful. Also, I was greeted at the door bye a young associate passing by on another task. I was happily surprised. It is sad that such interactions are rare. The other workers there seemed relatively content in their goings-on. I would definitely use their services again.
Review №9
2020-09-07This place never has anything I need and very simple things that they should have plus the staff doesn’t have any idea what good customer service is. Very disappointed everytime won’t be giving this store my money anymore.
Review №10
2021-03-23Very good customer service and a well stocked store! Also very convenient to find what you are looking for.