Delivery
Yes
Country Willow in Bedford Hills
Categories
Location on the map
Bedford Hills, Westchester County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Phone: +1 914-241-7000
Site: http://www.countrywillow.com/
Site: http://www.countrywillow.com/
Opening hours
- Monday:9:30AM–5:30PM
- Tuesday:9:30AM–5:30PM
- Wednesday:9:30AM–5:30PM
- Thursday:9:30AM–5:30PM
- Friday:9:30AM–5:30PM
- Saturday:9:30AM–5:30PM
- Sunday:11AM–5PM
Comments (94)
I love country Willow Because of the style of the furniture Throughout the years I’ve been buying pieces,I brought my sister to the store and she bought a beautiful sofa bed and many other items. Michele has been very helpful to my sister and l throughout the years and I will continue to shop there Thank you for your great taste and being Accommodating to us I will continue to recommend country Willow to all my clients thank you Michelle
The furniture in this store is absolutely wonderful. Took quite sometime to get our piece but it was worth the wait. After a month the wood swelled so the doors didn’t quite close flush so they sent this angel to us Mike McErlean he was fantastic! Fixed our sideboard perfectly. Great with my giant dog that most people ask to put him away. We would get more furniture from them just bc of Mike- knowing they have experts to come fix anything that goes wrong is great peace of mind! Country Willow is lucky to have Mike!!!
Unfortunately, Country Willow sold me an absolute garbage quality coffee table for $1400. The coffee table was designed to look like it had a 1/2 thick plate glass top. However, this was only a guise and the thin glass was less than 1/16 thick and poorly bonded to a pressboard substrate.When asked to warranty the lousy product within 18 months of delivery date, neither Country Willow or the manufacturer stood by their product.It is now cracked in 4 places and is a total safety hazard. The cracks are from every day light use.... doing puzzles, placing drinks on it, etc. I will be purchasing antique glass at the proper thickness to repair this myself since Country Willow failed to stand by the products they sell. Lesson learned!*** Updated review after owners response*****June 2017 - We took delivery of table.Dec 2018 - The table cracked while my wife was working on a puzzle. You would think a $1400 coffee table could handle a puzzle activity. I reached out to Country Willow customer support via email and multiple phone calls at this time. Because the customer support is so poor at Country Willow, they blamed this on me as an incident, and did not bother to even look at the table to try and understand that this was, in fact, a build/manufacturing defect. If we were the ones that broke the table, we would never have reached out to Country Willow for support as we would have taken responsibility. My frustration is a result of the shockingly poor build quality and complete lack of customer support from Country Willow.I challenge the owner to take delivery of one of these tables and see for himself..... Oh wait, you cant. The manufacturer discontinued this item. Somebody knows its a piece of junk.*********************************************************
Very good quality furniture, and very helpful staff. We went in there to browse and get ideas, but Laura was so helpful that we nearly purchased an entire bedroom set. The only reason we didnt is because we found another style we liked from another store. It was not a poor reflection on the store, just personal preference. I know other people that have purchased from them. They may be pricey, but you get friendly and courteous staff, and furniture to last a life time.
Lisa C was my decorator and what a great experience! Easy to work with, talented, experienced, and able to interpret my vision almost instantly. Did I mention what a lovely lady Lisa is? Furniture and craftsmanship is excellent quality. Best of all you are not limited to what is shown in the store, Country Willow is a full decorating service and will take out manufacturers books to find that perfect piece! Re-decorated my entire Living Room including window treatments. One stop shop!
We came in looking for a quality dining room table and found so much more. The store has a welcoming layout, and even more welcoming staff! We wound up working with Andrea, who listened to what we were looking for and found great pieces for us. We were so impressed with the quality of our table and chairs that we came back to Country Willow again for a couch, side chairs, and bedroom chair. Andrea helped us navigate the numerous upholstery options. We also purchased a sofa table and large buffet cabinet. Needless to say, we have been thrilled with the variety of merchandise, quality of furniture (its built to last!), and the helpful staff. I highly recommend Country Willow and will definitely be visiting again.
I am always greeted with such warmth and professionalism and I always find what I am looking for. The designers are absolutely spot on. I am proud to say my home is decorated by Robin.Thank you Country Willow.Happy Holidays.
I’ve been shopping at Country Willow for nearly twenty years. I recently visited in order to get some guidance in staging my home as it was a few weeks away from being photographed. I had the good fortune of meeting Leslie Karas who was deeply helpful, inspired and talented. After an initial quick consult, I came back with photos of the areas that needed work. Between some excellent design advice and ideas for accessories to fill in the blanks, the final look was transformative to the spaces and the house in general. The entire experience was easy, pleasant and fun. Each and every other staff person I interacted with at CW (and there were many) was also extremely helpful. The end result has been a complete success.
I encountered such lovely service shopping for a table lamp for my daughter. There was a nice selection and the staff moved lamps together so a comparison could be made. The lamp purchased was beautifully wrapped along with the shade. There were cute Christmas decorations too. But the staff (and possibly owner) was the shining star. Really gracious, helpful customer service.
Country Willows selection and people are extraordinary. Its almost like having a personal shopper and decorating specialists whenever you are looking for a single piece of furniture or more. The ability to have furniture pieces customized to meet your needs really makes a huge difference. When youre done - we feel that no one else is going to have the same piece as we do. We have relied on their decorating assistance with coloring choices to customize wood tables/cabinets, a sofa, chairs, blinds and shades over the past 4 years. We have also found that they stand behind everything you buy and offer quick assistance well past the final delivery. Obviously, were very happy with the quality and choices offered and will continue to buy from them.
Once again, another amazing Country Willow shopping experience. Joan’s corner desk system is absolutely perfect for her room. Robin outdid herself suggesting that system and helping us to design it.Alan was not planning to change any furniture in his room, but fell in love with the first desk Robin showed Joan before suggesting the corner desk system. Again, Robin did a great job helping us select a finish to the desk. It is one of the most elegant pieces of furniture in our house. She also helped us pick a coordinating file cabinet that complimented the new desk and our two existing bookshelves. A new sleep sofa rounded out the purchase and gave Alan a whole new, stunning office.One of the many advantages in dealing with Country Willow, besides the outstanding craftsmanship of the furniture and phenomenal customer support, is that each piece is custom designed and manufactured for the customer. Besides being able to choose the finish of the furniture we were able to tailor the dimensions of Alan’s desk. Without this option he would not have his beautiful desk.Something that is very obvious to us is the team effort at Country Willow. Monica in delivery was an absolute pleasure to deal with. Danilo and his assistant were two of the most caring delivery people we have ever had in our house. Michael, the furniture technician, and his assistant Zach, were amazing how they put Joan’s desk system together. A special than you to Zach who found us a mirror in the warehouse when we were told there were no more. When issues developed, Heather would make them disappear, thank you for that Heather, and Susie, helped Alan find the perfect chair for his new desk.Yes, during these challenging times of Covid-19 it did take a little longer to get our furniture delivered but it was well worth the wait to get the quality of furniture we received and deal with such a caring store as yours.Thank you very much to the entire Country Willow team. Our two new rooms look absolutely gorgeous because of all your caring, effort and concern.
Amazing customer service, great quality furniture. Our designer Lisa was fantastic. She did everything possible to assist with our big furniture decisions. The entire staff, classy and very knowledgeable about their products.. even the delivery men were great. I highly recommend.
Country Willows furniture showroom is just beautiful, decorators are extremely helpful and customer service is very responsive and show great integrity. I had some concerns about a piece of furniture I purchased and Cori (the owner) personally contacted me and remedied the problem with such professionalism and integrity, I was just beyond impressed! She was kind, understanding and truly wants her customers to be happy! We will definitely shop at Country Willow again in the future! I believe that they stand behind their customers and their products. Great store!!!
I cannot thank Leslie enough for all her help and patience! My husband and I were first time furniture buyers and were VERY confused while we were browsing furniture options (namely sofas and TV stands). We went to numerous stores and worked with many different sales associates, but none compared to Leslie. Not only was she very knowledgeable about the pieces, but she also took my vision and my descriptions and turned it into a reality. We received both the couch and the TV stand yesterday and both of us are in awe of how elevated and elegant our home looks with these additions.
I just purchased a large sofa, leather ottoman and coordinating pillows. The experience was very positive and so was the help with coordination of colors etc. However, Country Willow was just absolutely wonderful when it came to the delivery of the items to my Lake House located four hours away.I cannot say enough to praise their flexibility and efficiency in executing the delivery. There is a lot to be said for shopping and getting the personal attention, so often lacking in a large department store.
My husband and I visited Country Willow this past week (Presidents Day Sale Weekend) and although it was busy we were able to work with Cori, who was a delight to work with. She understood our space and suggested nice items including rugs and coffee tables. Everyone at Country Willow is very nice and knowledgeable of their furniture. My Uncle from Rockaway Beach, NY suggested Country Willow as a furniture store to go to as he worked with Lisa and decorated his beautifully renovated first floor. The furniture is of the highest quality and the store has such a wide selection that you wont be disappointed.
My wife and I had a great shopping experience at Country Willow and what a beautiful place. The designer we worked with was an incredible help giving us great ideas of what to do and how to resolve some of or floor planning issues. This stuff always feels complex. We bought a lot of furniture from them for a lot of rooms - to much to list - but it was perhaps the best shopping experience for furniture Ive ever had. The store is beautiful beyond belief - like nothing I have ever seen and it is huge. Mostly American made - no junk - good prices. Everything got delivered on time. Great experience, the nicest people and service and highly recommend them!
Best customer experience bar none. Ive been a Country Willow shopper for many many years and have never EVER been disappointed. When they say furniture for life--they mean it. This is a staff of professionals that treats everyone like family and truly has your best interests at heart. No pressure, endless amounts of time spent and opinions given (when you want them) all in the most beautiful environment. They will work tirelessly (with the grouchiest of spouses) to make sure you get whats right for your home which will make you happy for years to come. I dont think there is a more tranquil shopping experience than at Country Willow. The longevity and success of the store is a true testament to the philosophy of the owners and their long term staff. You truly cant go wrong when purchasing at Country Willow. Amazing experience every time you step through the door.
Beautiful store with an amazing array of furniture, accent pieces, rugs....etc. The quality is top notch and the people I dealt with couldnt have been more accommodating.I have several pieces from Country Willow and Ive recommended them to quite a few of my friends that have been looking for quality unique pieces. Everyone has been very satisfied. If youre looking for that special piece of furniture to give your home a beautiful, warm feel, Country Willow has to be at the top of your list.
I love Country Willow. They have such an incredible selection. I worked with a designer - Lisa Corbellini who helped me furnish my small home in Pound Ridge. She worked within my budget and helped me pick out the most beautiful fabrics and accents. My home looks so nice and finished thanks to her. Cant say enough good things about this store.
A truly lovely place with a staff that is ready to assist. Happy to say first purchase went ever so smoothly and is just lovely! Second purchase had issues (the vendors problem) but the CW staff (Heather in customer service and Suzie the store manager) were so very helpful. Looking forward to my new piece and will update when it is delivered.
Laura and some ladies I met there were all terrific. My whole house is filled with Country Willow furniture. Great atmosphere and fun to shop there. Laura in particular was very gracious and helpful! Visited many times going forward and Lisa helped me come to good decisions regarding my building plans. Heather made see sure my furniture was delivered prior to NYS tax increase. She has always been there to help with Customer Service. Thanks everyone at CW!
Our designer, Lisa was fabulous (and patient). It took a few visits for my husband and myself to decide on our furniture, but we finally did. I am thrilled, and I know I’ll be even more so when our new living room set arrived. I recommend Country Willow highly!
The staff at Country Willow is extraordinarily helpful, knowledgeable, and professional. Wow, do they know how to follow thru and take care of customers! An incredible selection of all styles of furniture. Our couches are beautiful & comfy- arrived on schedule- great delivery. Love the mission of the store, too. Thanks, Cori!Anne & John LloydKatonah, NY
Bought leather chairs for our renovated basement. The staff was incredibly helpful with mapping out the room dimensions making sure the fit would be perfect for the space. Delivery was easy and the chairs are absolutely beautiful and very comfy. I will definitely shop there again!
I can not thank Terri enough for helping us find our perfect dining room table. She was patient and worked with us to create a gorgeous table that perfectly fits our home. Additionally, after running into a delay in receiving our table pads for the holidays, Terri and her staff saved the day. They provided us table pads and even delivered them on Christmas Eve to ensure we could host our family for Christmas dinner. We are so happy we were able to still host our holiday dinner at our beautiful table. We are so grateful for all the help Terri provided us. We look forward to continuing to create wonderful memories at our dining room table for many years to come!
I wish I could recommend Country Willow; however, I cannot. I’ll start off by saying that I really did love most of their furniture and had high expectations when I went there. After working with them though, it is not worth the headache and I would emphatically tell people not to order any window treatments from them. The list of offenses is long and includes billing me twice for kitchen chairs, giving me the wrong invoice four times on window treatments, taking months to deliver said window treatments even though I was told two weeks, not submitting an order for a chair, taking five weeks to send fabric samples and then not sending all of the samples, not delivering accompanying storage bags for custom dining room chairs...If you do choose to shop here I hope you have a better experience than me. I guess it can’t be too much worse.
A beautiful furniture store that actually has American made furniture and upholstery! I had a wonderful experience here purchasing 2 club chairs. (Made in North Carolina) The chairs had hundreds of fabrics for me to choose from and the quality exceeded my expectations for the price. I worked with two different saleswomen selecting the fabric and writing the order. It was so refreshing to find out that they do not work on commission. Both were very helpful and made the experience pleasurable. I definitely would recommend this store to anyone who wants personal attention without drama of commission sales staff and who wants to support our local economy.
The furniture sourced by Country Willow is high quality and can be customized well beyond what you see in the showroom. The design staff are quite knowledgeable and will work with you to get the right furnishings; from a single piece to an entire room. Our family has purchased several pieces from Country Willow and we have been satisfied with them all.
We recently shopped here and it was a great experience! We bought 2 coffee tables, a sofa table, an area rug and an armchair that swivels. While there, we couldnt resist picking up some wonderful accents as well. The staff was incredibly helpful, not pushy, honest, patient and offered great decorating advice. The pricing is very fair for the value, and their sales make it even better. Over the years we have purchased many beautiful pieces that have passed the test of time, being put to good use by our family, attesting to their value. We will continue to shop here and recommend it to all our friends. By now, we know all the salespeople by name!
Every time I go to Country Willow, I want to move in! I am surrounded by an abundance and variety of beautiful furniture, and the most interesting accent pieces. I always see so many pieces that Id love to own, that I wish I had more rooms to decorate in my home. The sales staff is consistently helpful, and knowledgable without being pushy, so I know I can get the information I need without being pressured. Ive purchased many pieces ver the year, and the customer service has always been top notch. Anyone, no matter their taste, will find what they are looking for at Country Willow
My husband and I recently purchased an upholstered headboard. It was a floor sample so it shipped quickly w/a frame and was delivered by two very helpful young men. They could not have been more efficient, friendly, or accommodating, nor could the two saleswomen who worked w/us (plus the assistant store manager). We love the service we received and the way our bedroom looks. Now we’re eagerly awaiting the BR chair we ordered last month. Both experiences have been satisfying, enjoyable, and fun! Go visit the store: it’s beautiful, and you will get a warm welcome when you walk in. —Katherine Santone-LaPorta
In a time when brick and mortar stores are closing, this store is the true example of amazing customer service. Cori and Colleen were an amazing team. Their design ideas, while not trying to oversell us, allowed us to pick the right pieces for our dining room. The care and time they spent with us, while entertaining our son, will definitely bring us back to them for our next piece of furniture.
Country Willow made moving into our new apartment a breeze. Cori was amazingly patient to work with, and she helped us put our living room together and everything matches perfectly! She was very knowledgeable and helped us lay out our apartment and worked out the correct measurements. It is a first class operation, and we will definitely be coming back to furnish our entire home once we approach the next stage in our lives.
BUYER BEWARE.I placed an order for a loft bed for my daughter on 10/14. I was told delivery would be in 4-6 weeks. Right before Christmas (when it was about 6 weeks after the order), I was told a part was backordered and the order wouldnt be ready until January. Then I am told that actually the part wont be in until 2/1 so delivery will be after that. For anyone counting, thats about 16 weeks after I placed the order. Meanwhile, that same week before Christmas, Country Willow had a free delivery promotion which would save me $250. I ask if I can be refunded that shipping cost since if I placed the order during that promotion, delivery would also be the beginning of February. I am told that it says on my receipt that manufacturer delays are not the responsibility of Country Willow and that no discount would be offered. I also was told that cancellations must be made within three days of the order being placed. So here I am, 14 weeks after I placed the order, with no loft bed, no discount, and no ability to cancel.Again, I inquired about being refunded for the shipping. I was told that they would refund half the cost of the shipping ($125) but that was the best they could do.So for anyone considering placing an order with Country Willow, be VERY aware of this experience. Customer service isnt important to this company.
This store -- actually several stores -- is lovely. A vast variety of furniture, both custom and ready-to-buy, for every room of the house. The salespeople are knowledgeable and friendly, with lots of patience. I recently bought furniture for a home office with some tight space constraints. We went through several ideas to settle on something that works just perfectly. We also have a sectional sofa from Country Willow; its so comfortable that my kids (who dont live at home anymore) look forward to napping on the couch during their visits!
Ordered a beautiful reclaimed-wood coffee table and rust velvet sleeper sofa. The furniture has been terrific and looks great in our home. I would recommend Country Willow to anyone looking for quality furniture and great service.
What a great store and great experience. We teamed up with Robin Manfredi and she was beyond awesome in helping us navigate throughout the massive selection of furniture. She is the best.
The MOST phenomenal furniture store in New York where you consistently are welcomed with warmth, professional attention and friendships that are hard to find anywhere anymore. When you go seek one of the most phenomenal saleswoman you will ever meet---Lisa!!! She has become such a joy to our life---even visiting my husband and I in the hospital when he had major surgery!!! As a Registered Nurse, this expression and outpouring of love is and will always be remembered and cherished!!! Do not waste a moment searching for that special piece of furniture---they are customer crafters and even will paint anything to a customers needs. They have fashioned our new home in South Carolina to specifications unprecedented anywhere. We have a beach house that is now our treasured home. We love and appreciate EVERYONE at COUNTRY WILLOW!!! Our thanks to everyone who has entered our life --!!! Love u all very much!!
Rarely do I give bad reviews but this store was very disappointing. We ordered a Winston slip covered sofa, chaise with matching ottoman. The workmanship was so awful. The slip cover did not fit right (you have to pay extra for your choice of fabric) and was replaced but the replacement was just as bad. The bench cushion was also replaced because after only 4 months, it started to sag in the middle. The replacement was just the same. Finally, I opened the cushion cover and found out that the filling was not contained in the sac but was all over the place. The core foam was not even made of one piece but 3 pieces glued together. I was told, fluffing every day is necessary...this thing is heavy. I needed comfort, not work to find comfort. I was going to be charged a re stocking fee, 25% of a $6,130.00 plus pay for delivery. I already paid $500.00 to have it delivered to our home in NJ. I dont mind spending if this product will last us a long time but 4 months??? Ridiculous.
The furniture is nice and solid. However, the customer service in our opinion was lacking. We picked out a dining table that was in a corner of the store, however, when we tried out chairs we did not carry them over to the other end of the showroom to test them out on the table we selected. Turns out this was a big mistake because we did not realize the table had an apron about 4 deep and that made all the standard height dining chairs a tight fit when one sits on them. They are fine for us, but would be uncomfortable for anyone larger. I can not cross my legs under the table as I can do under other dining tables and thus getting in and out one has to pull the chair all the way out to stand up. Given we spent about an hour in the store checking things out, the sales people, and we spoke to a couple during this time, should have mentioned the apron and trying out the chairs with the chosen table, even if it was a drag to take all the chairs over to the other side of the room. We became stuck with the dining table as it was considered a custom order and would have lost the deposit if we backed out. Once we realized the problem, the sales people suggested raising the height of the table by an inch for an additional cost and several weeks of waiting and we were told we can not buy another table without losing the deposit. At this time we were told, yes of course, the apron is 4 inches and all standard chairs are 18 high as if this was obvious at the time of purchase. All the chit chat small sales talk did not provide necessary information to make an informed purchase. I never had this problem before purchasing a table but now I know to ask about aprons and meticulously measuring everything. In the long run, who cares, it is just a table and it is solid, but we would not purchase there again.
Shop Local!! As a cornucopia of treasures await and abound at Country Willow!From the moment you walk into the beyond spacious showroom of CW, it becomes a dreamland of decorating possibilities.Your senses will be transformed by the vast, and highly stylized, true to life, room vignettes housed within the showroom. A staff of talented and ready to please designers will effortlessly guide you through the process of selecting just the right piece and coordinating additional furnishing to round out your decorating needs. The “discounted” warehouse annex, right next door, has amazing treasures that might just be housing the perfect piece for you.
Nicely laid out store, but poor quality and customer service. I have ordered three customized pieces (entertainment system, kitchen island, and stools). The entertainment system was the wrong size and when they expedited the order they must have forgotten the quality because it was not worth the $$$$$$. The kitchen island was good quality and the correct size, but we went through extreme detail to fit the custom space. The chairs, out third and last order, were also the wrong size but what disturbed me the most was when I went to return them I realized they overcharged me and they outright said they adjusted their books and records to keep my money. They “expedited” the chairs, took $50 off the order and offered free delivery, which turned into four months and continuous lies about when they would be ready. Nicely laid out store, but poor quality and customer service. I have ordered three customized p
Lots of very well made furniture. Its rare to find comfortable couches for my back. They had several. Prices are good for the high quality. Helpful friendly staff. No hard sales tactics.
I searched many furniture stores for a wall unit for my living room that had height a restriction. Country Willow was the only store I found that was able to customize the unit to meet my needs. The sales representatives were attentive and very helpful.
The staff here are wonderful and knowledgeable and the pieces are beautiful, well-made, and designed to last a lifetime. its pricey, to be sure, but this is not the kind of furniture you buy from ikea for your crappy apartment when youre just out of college. its for grown-ups. love this place and wont buy from anywhere else.
Had a great experience shopping for my sons big boy bed and furniture. I worked with Laura and she was super helpful and even came to my house to measure and then sent a floor plan to help visualize things. I will definitely shop there again!
Very glad to drive 35 minutes to get to this furniture store. Beautiful, well-made, unique, big sets and small pieces, modern and loft, really nice childrens, clearance too. Will be visiting again!
Suzie was immensely helpful in picking out furniture for my childrens rooms. Im so grateful for her time to create a thoughtful and useful room plan so I could envision exactly how the room would look. It made this process so easy & enjoyable. Im really grateful for Suzies help and time. Im sure my kids rooms will look amazing!
Wonderful customer service, great selection and reasonable prices!!! Lisa C. made 2 house calls to help us furnish the main living space in our new home. She is thoughtful and had creative solutions.
We just found the perfect antique pine dining table at Country Willow! It was our first time visiting and I already love this store. Our salesperson was very nice and helpful—it was all so beautiful. You definitely have to see it to believe it. I want everything they have there!
Great experience every time I go to country willow. The staff is super knowledgeable and ready to help with ideas, designs...Andrea Gottschall has been wonderful. Can’t wait to go back and shop. The quality of product and service is impeccable!
I bought a new sofa, recliner, bookcase and a lamp. The staff is extremely helpful in answering questions and helping with selections. I couldn’t be happier. A+ for customer service and the quality of the furniture.
Great experience! The design team took a lot of time to help me select some custom pieces and it never felt rushed or pushy. All of their suggestions were spot-on, delivered in excellent condition, and I love everything! Will definitely come back again.
Outstanding!the buying experience was extremely comfortable - professional without pressure.we had two minor post-purchase issues, very minor.our complaints were handled within 24 hours,each to our complete satisfaction.would /use again without any reservations.
Very knowledgeable and helpful. Listened to my likes and dislikes and found exactly what I came in for. Great quality furniture at reasonable prices.Highly recommend.
The most unique and special furniture store. My only issue is that I cant go there without buying something. Almost all my furniture is now Country Willow...
Country Willow is great! I purchased some artwork and a bunch of accessories. Everyone was so sweet and helpful; Ill definitely be back!
Loved the input from Lisa and her suggestions. A great recommendation for wall color with existing furniture and our new pieces, including a rug and lamps all look perfect! Thank you!
Do not order from this store. They will continously provide poor excuses of why your items are delayed. Items were supposed to be delivered in November 2020, they are now telling us it will be March 2021 with no guaranteed date.You have been warned.
Amazing store! Probably the best kept secret in futniture. Why would anyone shop at pottery barn or restoration hardward when you can go to a store like this. If you want cookie cutter, go elsewhere. If you want the real thing this is the place.
Suzie has great style and has been extremely helpful. I am always impressed by customer service throughout the store. The furnishings are gorgeous.
I have been a customer for years because Country Willow has high quality hand made furnature, creative accents and gifts and has an amazing sales staffIf you are looking for beautiful furnature that thank god you do not need to assemble and to feel valued as a customer this is the place to shop
Its a lovely store, full of wonderful people. Ive bought a lot of furniture from them and they always go out of their way to be helpful and accommodating.
Country Willow has been providing exceptional service and product to our area for many years. They never let us down!
Gorgeous furniture and knowledgeable staff who help with floor plans and decor. Expensive price point but furniture will last a lifetime.
Suzie was fabulous!She understood exactly what we needed and did a great job helping us with our choices
I worked with Robin. Shes patient talented and a pleasure to work with. I would shop there again and again!
Love CW. Fabulous selection and the designers know their stuff Prices always reasonable.
Great selection! Very helpful for my new home decorating project.
Furniture is well made. Half of my furniture in my house is from Country Willow
Very knowledgeable staff. Beautiful furniture and great selection.
We simply love this place. The staff are all wonderful and the selection is just great. We will be back for more.....
Beautiful things at Country Willow! The sales people are really helpful!
This is a truly special place. Great selection, great service. Overall experience from beginning to end is exceptional!
Family run. Good prices and HUGE selection. Very friendly staff.
Extremely nice and helpful staff, impeccable selection, and reasonable prices. I’ll be back!
Fabulous furniture with just the greatest service and no pressure.
Wonderful choices, wonderful sales person, Robin!
One of the best furniture stores around
Love this place...everyone is so helpful.
Pleasant experience
Great experience!!!!
Outstanding service
Total reviews rating 4.7
94 Reviews for Country Willow 2023:
Review №1
2021-12-08I just received my two Jason swivel chairs and love them! My experience at Country Willow was a pleasure start to finish. Jaime made the process easy and the chairs were delivered about one month early! The delivery crew could not have been more careful, they even removed their shoes. Communication and service was great at every step and the quality of the chairs is excellent.
Review №2
2022-01-07My husband and I went here after trying to buy furniture online and in bargain furniture stores. We were looking for a set of high-quality dressers and were amazed by the selection and price points at Country Willow. No Ikea or particle board garbage here!What we loved most was that the salespeople were kind and gave us space while we looked around. Once we had an idea of what we liked, a salesperson was standing by, and she showed us options and customizations within our price range. Even shortly after purchasing and leaving the store, we received prompt follow-up emails confirming style availability and delivery dates.After finding the dressers we wanted, my husband found a Stressless recliner that he fell in love with that we also purchased on the spot. Their selection, quality, and customization options were unparalleled compared to other stores.Their payment options are great and aside from the initial deposit, we dont have to pay anything until the furniture is delivered. Delivery is white glove, so they will bring the furniture in and place it where its needed which was a huge relief for my husband since he has back issues and we have a narrow hallway.Furniture hasnt arrived yet but I will update my review once its here! Were looking forward to our new dressers and recliner!UPDATE:We received our dressers this past December and love them. Due to the supply chain issues, the delivery was delayed and our handles are not ready yet, but as soon as our dressers were in stock we received an email asking if we’d like delivery or to wait until the handles came in. We decided to take delivery and the movers were very fast, clean and professional. Country Willow is sending out installers to add the handles once they arrive. Overall we are still very impressed with the quality of our dressers, the communication from the sales team, and the professionalism of the delivery people and sales reps. Looking forward to making more purchases here in the future!
Review №3
2022-01-05Be very careful. Will do anything to make a sale. Purchased a stress less chair. Was told 18 to 20 week wait as chair was being custom made in Norway. Next I get a call that it doesn’t come in color leather I’ve chosen, will I be willing to get in darker shade. Within 2 days I’m informed the chair is miraculously ready. When I question I was told salesgirl told me color leather wasn’t part of promotion which was not what she told me. Entire transaction was shady and what I believe happened was they had a chair in a warehouse that was almost what I had specified but only in a darker color leather. As I stated at beginning….be very careful. I for one would never do business there again.
Review №4
2021-11-01I love this store! Great furniture, great quality. Eileen has been helping us and she has great taste and suggestions! It’s hard to find the right thing when you are browsing online (or even in the store), but we would tell her what we want and she would find the perfect piece.I know supply chain issues have backed everything up these days, but I believe that Country Willow is honest and upfront about their lead times. It sounds long, but at least the delivery date won’t get pushed back several times.
Review №5
2021-11-08I cannot thank Country Willow enough. My home was severely flooded during Hurricane Ida. We lost everything and had to vacate the home. One of my dear friends reached out to Country Willow with my situation. Without hesitation, Country Willow donated a gorgeous bedroom set for my twin daughters including bunk beds and a desk. As a single mother of three girls a donation like this is far beyond what I ever could have imagined. Thank you so much.
Review №6
2022-06-19What a beautiful store.Pamela was absolutely wonderful to work with. Made choosing a new leather recliner so easy and stress free. I’ll do all my furniture shopping here.
Review №7
2019-10-24I love their furniture, Ive bought several items from them for my new house already, and keep looking for other pieces to add. Their prices are very fair, their Discounts are Terrific, and the staff it Incredible!!! I worked with Lisa Corbellini, and shes Fantastic! If youre looking for any kind of New Furniture, be sure to look there First! Youll be glad you did!
Review №8
2021-04-18This is a phenomenal furniture store for many reasons. First, they have excellent furniture - solid, well made and very tasteful. Second, they are incredibly helpful throughout the entire process. We furnished our Adirondacks condo exclusively with furniture from Country Willow and from planning to delivery every single step was thoughtful, professional, helpful and friendly. Robin, the associate who used our architectural drawings to design each room, was exceptionally talented, detail oriented and without pushing an agenda of her own. The movers were as professional as they come and hugely respectful of our property and wishes for set-up. We were entirely set up in a day and a half without a single mishap. At this point, if I were purchasing more furniture I wouldnt go anywhere else.
Review №9
2022-05-24You can do better! Disappointing designer service and quality. Waited forever and when items finally came I was unhappy and asked for asistance -- but was told - so sorry - cant help you - its hard on us too. Really disappointing.!
Review №10
2021-08-10This store is amazing!! What a huge selection of quality furniture! I was in the market for a new sectional and went to a few local places near me without much luck in finding what I needed. ( Our current couches have lasted 16 years until our kids got to them!) Jamie greeted me with a smile, listened to what I was looking for, and showed me all the possible sectionals that fit my needs and budget. It took me a bit of time to finalize my selection, but Jamie was super patient and so helpful. She found a gorgeous sectional that will hold up to my three boys and our pets in a durable, beautiful fabric that I picked out. I wanted something super comfortable but also polished and not sloppy- looking….she found the perfect match for my family. ( Their fabric selection is also awesome- lots of soft performance fabrics!) The turnaround time for furniture is pretty lengthy right now ( up to 9 months!), but other stores selling real-wood pieces are in the same ballpark due to covid. It is what it is- I could get a “disposable” couch or I could wait…I chose to wait. Jamie provided me with a floor plan and I will definitely return for a coffee table and chair to complete the living room. ( They have a great clearance section in the back of the store also!! Leather modern recliners and more!!) I can not recommend this store enough- the selection is better than anywhere else I’ve looked. If you’re looking for a piece that will hold up for years, go see Jamie at Country Willow- she is a gem and so is this store! I can’t wait for our sectional to arrive!