Countryside Stove & Chimney in Burnt Hills

Review №1

2022-07-14

Recently changed out our wood burning stove in our fireplace for a gas fireplace insert. Dave was great, knowledgeable in telling us what would work, and how they would be able to do the job. Instillation went just as he said. Extremely happy with service, quality, and workmanship. Highly recommend them.

Review №2

2022-02-19

I had service done on my gas fireplace. I explained on the phone that the pilot was lit for a few days but the stove wouldnt lite. When he came he said just the opposite, charged me for a full service when all he did was light the pilot. Called a few weeks later to explain the issue again and he told me he did what could. Not the first issue with this store. Will never go back to them again.

Review №3

2020-09-24

I had a recent wood stove chimney sweep / cleaning done by Countryside Stove & Chimney. It was my best / most thorough procedure ever. Kudos to Ray, he was polite, knowledgeable and efficient. His reverse cover process kept all the soot in the stove and he used all the tools in his case to clean the blowers. Ten years ago Countryside installed an Avalon Rainier wood stove inside my zero clearance fireplace. Its one of our best home improvements. They recently installed a new stainless steel chimney cap. Countryside rocks.

Review №4

2021-01-27

Absolutely one of the most honest business we have ever dealt with. The owner went to my sons house today and he advised my son of some pre-existing issues that his house may not be a good candidate for a wood insert. It is refreshing to deal with someone who cares about something other than making a s sale. You have earned my respect!!

Review №5

2020-09-20

I anxiously waited for school to resume take the drive to Countryside. I walked in and found the store very dark, not many fireplaces were on to view, but I overlooked that as the clerk was busy with another customer. She never acknowledged my presence, not a friendly hello, nothing! I took my time looking around waiting for the clerk to finish up with the other customer. Finally after 30 minutes they finished and walked out of the store. I then proceeded to the counter, and then another couple walked in as I approached the counter and the clerk asked the couple if she could help them, completely ignoring me AGAIN!! At that point I walked out! I might add I am replacing a complete fireplace and stove! Two stars given because I saw what I liked and will buy the products elsewhere. Your loss!

Review №6

2019-03-05

I have a fireplace insert installed from them. Initially the workers that came on a Friday were polite but had issues with the installation which I was told would be finished in 1 day. They couldnt complete it so i was left with an incomplete fireplace insert. I called the owner, Dave at the beginning of the next week and he immediately came out and assessed the situation. The next very cold day Dave and Mike came and spent the whole day, much of it outside, finishing the job and it works very well. It is nice to see a business that cares about their work ethics and quality of their work. They are very responsive and I highly recommend them.

Review №7

2019-03-24

First, it took forever for someone to answer the phone at the store. I called two days in a row before someone picked up the phone. Next, no one ever called to verify what time they were coming over on the day of service. When the gentleman came to work on the gas stove, he was curt and annoyed when he had parked behind my wifes car then had to move it because he blocked her in. In regards to service, he seemed like I was bothering him when I asked questions about how the stove worked. He told me, you probably wont understand half of what Im going to say.lastly when I asked about the film on the glass of the stove, he said that he could get in trouble if he actually cleaned the glass the right way with the wax and all. He merely scraped the glass with a razor blade. I would not recommend them to anyone so rude. Look elsewhere for fireplace service.Update: the Owner called me personally to tell me that the service tech that came to our house was fired due to poor customer service. He also told me to ask for him personally next time to make sure that our appointments go smoothly. I was extremely appreciative of this and can proudly recommend Countryaide Stove & Chimney .

Review №8

2020-09-21

It was a really nice showroom. There was only one salesperson though and she was in deep with a pair of people, however she never even said hello to us so we left.

Review №9

2019-07-30

I had a service issue and they went above and beyond to make it right. You don’t find that much anymore and for that alone I’d give them five stars. The installation team was top-notch and their professionalism, skill and customer service skills saved the day. Thank you!

Review №10

2020-09-08

Very helpful and understanding. Listen all the way through then told us there was a less expensive, easier way to do it; and ordered the pipe for us