Wheelchair-accessible car park
Yes
Crunch Fitness - Niagara Falls in Niagara Falls
Categories
Location on the map
Niagara Falls, Niagara County, New York, US
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 716-297-5107
Site: https://www.crunch.com/locations...
Site: https://www.crunch.com/locations...
Opening hours
- Monday:5AM–11PM
- Tuesday:5AM–11PM
- Wednesday:5AM–11PM
- Thursday:5AM–11PM
- Friday:5AM–10PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Comments (76)
Lots of broken down equipment. Never gets repaired.
They have the best cardio machines here!! The locker rooms are very clean and updated.
The reception staff are unfriendly. The gym is completely co-ed; there are no private areas just for women. Theyre always behind the curve on new classes compared to other local locations. They cancel classes without letting clients know. But some of the instructors are great (Lisa B. And Cherish) and the prices arent too bad.
Too small feels like everyone is on top of each other during busy days. And why are the showers still closed there are 4 showers at least have 2 of them open for people to use thats what our membership pays for!
Its OK for the money. Biggest complaint is cleanliness and machine upkeep. Treadmills are stained with sweat, wipes are usually either empty, overflowing, or both. Whole place could use a good cleaning. The crossfits, all but one feel like they have a bushing/bearing problem, they are not smooth (been this way awhile). And it would be nice to get a friendly hello and a have a good day when leaving (much like Cherktawaga) other than that...
I work with Dylan Cardinalli and he is AWESOME! best decision i ever made was to join Crunch Fitness and get a personal trainer. everyone makes me feel welcomed, and the equipment is even better. love this place!! it’s my second home
I switched from planet fitness to crunch due to availability. But I guess it comes at a price of cleanliness. This place has been filty the 3 times Ive been here. I only just started coming here. The first 2 times were in the middle of the night and the 3rd time middle of the day. At night I didnt even know anyone was working there was no employee in sight. Planet fitness the employees were always cleaning. Keeping the lockers clean and the floor clean. Im regretting coming to this gym.
My favorite place of all!! The people there are very very sweet and helpful with any question you have and even walk you through anything!! If you hurry yourself somehow they help you and are very concerned!! The place is always clean and they have so very many things you can choose from as well as trainers!! Theres no judgment on anybody, no contracts, you can bring a friend for free and they have daycare!! Its amazing!!!!
Honestly I love crunch fitness. Between the Niagara Falls and Tonawanda locations, they are my two favorites. The gym can get a bit busy at times but Google does provide a live popularity update to show you the best times to go or if the current time is busier than usual.Pros:-Have hydro massager and tanning beds available-large facility, which is good for busy hours-showers and locker room-includes a dry sauna with any membership-have a many machines to chose from for any workout desired.Cons:-no dry sauna in womens room-sometimes the gym is a bit cold while trying to workout (but honestly notHong really worth complaining about)Overall Im satisfied with this gym. I encourage anyone to come give them a try.
I paid the extra for tanning and everytime I tried to use it an employee was not around. Often times I left without a tan. I tried to get a refund in the store and they said corporate had to do it. I contacted corporate many times via email and no response. The gym is gross and not upkept. Terrible service, terrible customer appreciation, and terrible cleanliness. Definitely a no go.
Great array of equipment lots of good machines and free weights l, only complaint is that the benches are a little stiff and can feel funny for some people
Great place if you like to get up early just to sit in your car and wait for someone to show up anywhere from 5-15 min late, if they show up. Been going here for 4 weeks and they have been late 5 times. Inexcusable
Crunch employees just seem to not really know what theyre talking about.. i signed uo for the 7 day pass after that i was going to get a membership, i only wanted to tan. SO, the first time i go they give you lotion & have to sign a waiver, the second time they lied to me & said they dont have the lotion there.... the third time i wasnt allowed to tan because you have to sign a waiver, when i told him i did & its my third time being there dude really ignored me & looked into his phone. Altogether an annoying experience
Its a solid gym. On the cheap side, so dont expect alot of luxuries. But the hours are good, and its open 24 hours Monday to Thursday. Has all the necessary equipment you could need.
Busy. Nice staff. Affordable. Wish they had some of the accommodations they have at the NT location. If they did, Id give it a five. I think they need to make the mens sauna accessible to all. Just a thought.
The gym is going through a renovation and change of ownership right now the staff is very helpful. I love the classes and the room for women. The womens locker room is very clean and nice.I really enjoy it!
Great after the updates. I wish the hours for childcare were later than 11-11:30am on Saturdays. They close so early and a lot of times Im not able to get there until 11.. This screws up my while day and i end up missing a work out not only for this day but Sunday when Im not working and able to go..
Joined the gym this month and was nervous at first but the staff was so welcoming, I already feel like part of the family ! The classes are amazing and the gym is beautiful
IF YOU ARE CONSIDERING CRUNCH FITNESS, PLEASE READ THIS!!!!DO. NOT. GO. HERE. OR. SIGN. UP! I used to go to this gym and it really wasnt bad. I stopped going because I didnt have time to go anymore so I called the gym and spoke to someone about cancelling my membership. The guy over the phone was very helpful and canceled my membership and told me it may take up to 60 days for the membership to terminate. 2 months go by, and the money stopped coming out of my account, my membership was terminated. About 3 months after that, I receive a call from Crunch Fitness collections department stating I owed them over $160 because my membership was never cancelled. I told them they cancelled it, and its been terminated for months now, and they told me the only way to cancel it was to go into the gym where I signed up and cancel it in person. So either the employee working at the gym lied to me, or the collections department seriously needs to reach out and talk to the gym where my membership terminated. I told them I didnt owe them money (because I dont), and they continued to harrass me with phone calls. I threatened to get legal council involved if they didnt stop harrassing me, and the calls stopped for a couple weeks. Now, theres a collections agency calling me and harrasing me telling me I owe Crunch money. I explained my situation to them, and they said the same things the collections dept. said. I refuse to pay them money because I was told my membership was cancelled, they stopped taking money out, and I havent been to there in almost a year. Please do not sign up with Crunch, you are just a number to them and a payment, thats it. If you are already enrolled at crunch, please speak to the customer service reps at the gym you signed up at and cancel your membership. Because if you move away, or just decide not to go there anymore, thats the only way you can cancel it apparently, and make sure you get a copy of your membership termination in writing and SAVE IT!!! Sorry for the long post, but I really dont want people to end up in my position being wrongfully harassed by collection agencies for money I do not owe. Thank you for your time in reading this.
Went in to cancel my account months ago and they put my account in freeze. Which basically means they’ll bill you 33% of the original monthly fee to not go plus the annual fee. Not a great way to do business
Good gym love the free weights only thing is they have them classes at the worst time i go to the gym straight after work and i dont live in the falls so thats the only time i can go wish they would at least move them classes to that other room with the see though glass im paying for a membership that i can only use a quater of the time in that part of the gym
Great place to workout! Super clean and friendly environment. I will 100% be back!
Joined or place to take shower. Clean locker room and showers. Reasonable price. Havent exercised their yet, but facilitate lopk quite acceptable. Open more than competition. Ver satisfied.
I love it here ! The staff is so friendly and the gym is very clean and has everything I need
Best gym in town!
It’s ok 60% of the treadmills are garbage don’t have a hack squat and only 1 leg press staff always super friendly I don’t know what these other people expect just go there workout and leave or go pay triple at LA fitness lol my only complaint is not enough machines
I absolutely love the zumba classes, only downfall is I wish there was a womans area
Good gym but the way they charge sucks. Hidden joining fees and other issues.
The equipment is good but the staff is not. Would still recommend for an affordable place to work out.
Great place to workout. Dead times 5am and 8pm. Clean and the staff is helpful.
Friendly staff, decent rates, and lots of options for getting in shape. Highly recommend!
When I boots and pants this is where it happens, great atmosphere, friendly staff, the equipment is in good shape, and very clean.
Great gym, excellent customer service.
I love crunch gym. Great atmosphere and very clean.
Me and my daughter went for a great workout I loved it
Amazing to see how many people dont even bother to clean off machines after use.
Amazing gym amazing staff food group of lifters in there
Very clean.. friendly staff perfect for what I need and a great price!
Great gym. They have everything I need.
Im here multiple times a week, Ive never had an issue!
Clean, up to date equipment, spacious, management and staff doing a good job!
Great gym but very crowded
Awesome gym and really supportive trainers
Great gym for workout . Great staf i love it
The customer service is so atrocious I’m honestly surprised I haven’t lost more weight from the stress of talking to them.
Very good
Great place to work out and the people are very helpful
Nice gym, very clean
Under renovations but nice facility & staff
Dishonest! They will LIE to your face about added fees and charges.
Great gym, great staff.
Like working out there. Cheap prices also
They need a pool and a steam room
Awesome place to work out!
Nice weights verry dirty
Good equipment nice people
Everyone has a great attitude
Great place to workout!!
Nice place to work out
Love it great place
By to
Great environment
Unclean and poorly maintained
Love it here
Great amenities
Nice classes
Total reviews rating 4.1
76 Reviews for Crunch Fitness - Niagara Falls 2023:
Review №1
2022-02-18Its not as good as it used to be. It seems like mostly adults were running the place when I first started here, and all/most machines were up and running well. Now, it seems like a glorified high school gym full of teenagers wearing stuff that if I wore in public, Id probably be arrested. Several machines I like are broken and have been broken for at least a month, half the treadmills sound like theyre exploding when youre running on them, and now half the staff are what Id presume to be teenagers playing on their phones to the point that even if you ask a question, theres a good chance they wouldnt even acknowledge you.Its almost the exact same price as other gyms, so Id suggest going somewhere else.
Review №2
2022-01-20Buyer beware! Crunch Niagara charges an annual, recurring fee and does NOT provide notification when that will renew. We had to pay a full annual fee for an unused membership b/c we missed the deadline to cancel it by five days (there was NO NOTIFICATION from Crunch that this was coming up). We had to pay the full year fee in order to cancel the ongoing additional monthly cost (but not before they FIRST charged just ONE MORE monthly fee). Their response: Im sorry, there is nothing I can do and geez, tough lesson. Be sure to add those dates to your calendar b/c they will NOT help you if you dont.
Review №3
2022-06-03Been here forever since gym opened,cardio machines are always broke especially the 2 stair steppers been telling manager about them for month ,get lied to , there is plenty of gyms around what a shame
Review №4
2021-11-18It is pretty gross here. Set my phone in the holder on the elliptical and took it out to see chewed gum inside. Disgusting. Dont ever see employees cleaning, but thankfully many of the people working out do wipe down machines after their use... But not all. I feel bad my insurance paid for my membership here because the environment is perfect for breeding illnesses.Everybody is nice and minds their own business though, which is great.
Review №5
2020-11-28Missing a few machines compared to Cheektowaga location but otherwise great place to workout... no one stares to long at you & the Hit zone has alot more options for cardio compared to Cheektowaga.. I would come a second time for sure...Note: this is only location i have ever seen an actual weight scale... this was cool
Review №6
2021-09-11Amazing place to workout. Clean, staff is very friendly, and has slow times where there isn’t anyone there for how big it is. Lots of equipment, free weights, and room!
Review №7
2019-07-02Great gym been going for years. Some of the employees are a little weird but great place for workout. Employees can help u if they are not busy. People are nice for most part. The gym has its annoying kids sometime but its okay. The gym is great for doing a wide variety of workouts. The gym has LOTS of equipment to do workouts, I recommend it. I give it 4 stars not 5 because there are weird people that workout here sometimes people record others for fun. So watch out for weird people. They were never there when I first came here 10 years ago. They are a recent thing probably cause of social media. Anyway I LOVE this place. This review is for general public.
Review №8
2021-10-06Loved this gym, You can go nd not feel judged, Great ppl, Great service, People are kind and will help you if you need help. This is a great gym for you or just a starting gym!
Review №9
2019-04-14I love this place staff is very friendly and helpful. I especially love the way they greet you at the door. They have different programs for you to join, the price isnt bad at all. The equipment is great also and its not hard to learn just go in do the work youll be so happy that you did. Its time to get healthy. Ive met some amazing people too. The music they play is also a plus. I recommend everyone to go. I was skeptical about it at first but now that I go I love it and you will too
Review №10
2020-01-29I love the variety of machines and equipment that you dont typically find in a lower cost gym. Ive never found myself really fighting for a machine. That being said, there is only one employee who greets customers as they walk in and out (dont know their name unfortunately). My boyfriend pointed out that one of the employees was eating food at the front desk, looking down at his phone, sitting in the corner and never looked up when my boyfriend walked up there to get a protein shake and had to get his attention. Im not requesting employees to bend over backwards for customers, but some attentiveness would be nice.