Wheelchair-accessible entrance
Yes
CSL Plasma in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Accessibility
Phone: +1 716-796-0299
Site: https://www.cslplasma.com/center...
Site: https://www.cslplasma.com/center...
Opening hours
- Monday:9AM–4PM
- Tuesday:7AM–5PM
- Wednesday:7AM–5PM
- Thursday:7AM–5PM
- Friday:7AM–5PM
- Saturday:8AM–4PM
- Sunday:8AM–4PM
CSL Plasma in other cities:
Comments (52)
The staff is always friendly, kind, and knowledgeable. I have never had a problem with the money not immediately being on my card before I even leave the facility. The only reason I didnt give it 5 stars is because the wait has been long lately because they are understaffed right now.
Lazy workers never answer the phone. Ends up being a dead line. If the higher ups at the location see this post, fix it immediately.
Update since my last review: My visit was very pleasant like always, but noticed that this site is very under staffed and the wait is longer than usual. The times that you visit plays a big part on how long the wait time is. Other than that... The employees are very professional, courteous, respectful, and considerate. Follows Covid-19 protocol 100%. It has a very positive atmosphere... Youll leave there smiling every time, 👍👍👍!
CSL does not pay their employees well and as a result they have a very high turnover rate, especially at this location. The people who have been there forever are amazing and this review in no way reflects them, but Ive been turned away 4 times just this week due to the center being closed for lack of available staff. When they are open, the long wait lines arent worth it. The new donor bonus also doesnt help the wait times because they are taken care of first which is nothing but an inconvenience for veteran donors
The staff here is friendly and thank goodness for that as you will see their faces for their whole shift, and see the next shift too. I have been here for six hours now and still have not even donated, just skip it.
Honestly, its not really worth it. It can take anywhere from 2 to 4+ hours to donate, and for that youre given 40 to 55 bucks. Then take into account how often a phlebotomist messes up when inserting the needle which will result in being unable to donate for over a week sometimes.Just not worth it
Very clean and the staff is very friendly and professional. Not open on Sundays.
Spent 3 hours in the Elmwood location only to be told I can not donate due to a medication I take. I did research ahead of time and saw no conflict of Interest. I head Kedplasma pays more anyhow. Steer clear of this dump.
Didnt even get around to donating. Overly long wait, and Im pretty sure the doctor who got me checked in as a new donor was either drunk or unprofessional in whole, speaking to me like a child and touching my hands and fingers without permission.I didnt stick around.
Ist appt is about 4 hours long bc of paperwork, a physical, and they take a small amount of blood. The actual process takes an hour where you sit in a reclining chair. Definitely bring a book or air pods for music.... and possible a sweatshirt bc its chilly in there. Well worth it for the donation to help others and the money you recieve. Every appt after that you just go straight to the donation room for the hour it takes to take your blood and plasma. Youre allowed 2 days a week and also make sure you eat within 2-3 hours before going or they wont take you!
I have been going here for a few weeks. Besides one really bad experience where one of the staff messed up on the needle, everything is pretty standard as far as donations go. Ive seen the other reviewer claim cleanliness was an issue. I myself have not experienced this but considering all of the experienced staff seem behind the glass and not on the floor I am not surprised. Still, it has free wifi and easy money. Just dont come expecting food or 100 percent professionalism as it does seem pretty laid back. Edit: Changed from a 3 to a 1 star after going there today and the doors were locked 15 minutes early followed by being barely acknowledged as I pounded on the door. Will not be returning and contacting their corporate office.
This place is always packed and over crowded. They dont answer the phone when you call and when they get tired of the phone ringing they take it off the hook and it be the busy sound for hours. There is only a few good workers there.
Theres a new group ..gettin to know them...no problems to speak of...love my mr Tanner😊
Long wait. The staff was wonderful, very attentive and friendly. Eat a lot, drink plenty, and be thankful before you enter!
The employees are great but the place is run horribly. 2.5hr to get through the donation. Horrible. That and they make you wait in a pen like an animal. They make $500 off a unit of your plasma!! Staff the place!!!
I have been donating regularly since Spring of 2019 referred by my friend Jerimaine. As a single Mom I am always searching for little ways to earn extra money. I am also a huge environmentally conscious individual and I love helping others. So this is a Win, Win for me. The staff here are professional and courteous. I visit as often as I can considering that I am petite and donating can take more than I can spare at times.
I love being able to give back to the world and CSL makes that an easy and enjoyable experience! And, you get paid when you go there to donate. You cant go wrong in my opinion! I wish i knew all the people there by name, Id praise them all for doing what they do!
Clean but in a busy place in Buffalo . The hours are of a new business ..for this process and doesnt pay as well as KEDs or Immenoteck in Floridas CSL. Staff seem alittle confused and disorgainized ....still and my phlebotomist ...Joyce ...did not change gloves or wash between clients. The radio was loud enough that I believe could hinder staff to hear the machines. Loud enough that staff drama was announced in front of donors at the door. Staff did talk rudely disrespecting donors in front of other donors . Seating was disorganized. Staff needed to ask who was next to donnors. There was no announcements on gum. candy , food or water on the floor. Cell phone use was not discussed ...with any one the whole 45 minutes i donated . After seated only my last four were asked not my name . Improvements and professionalism needed . The chairs between clients were not washed. Thats just no good....even the bio carts were left in the middle of the floor unattended nu staff ..dang!
Why cant you donate if you got a piercing with a year? its not a tattoo! I didnt contaminate my blood; please dont contact me in Feb. U give me a free $40 then charge people $1000s for a free donation.
I was discriminated there and always have attitude and faces I was told that I can’t talk my language wish is Spanish the only time they were nice was because was one day and because one of the head people was there giving someone bonuses I don’t think that is right to treat people like that and is not only me but everyone was going through same treatment is bad in this location sad but of all only one or two are very nice people one off them came apologize to me
I’ve been here multiple times and the place is very professional. Marty is wonderful he knows how to keep the place going has keen eyes and ears to notice if anything goes wrong. my phlebotomist paula was so nice. my experience was great
Ive been donating plasma at the Elmwood location for about 5 months 3 weeks ago all my red cells had been returned I have one blood draw left after them trying to re stick me 4 to 5 times in same arm Staff wanted to stick the other arm I Refused On 2 previous occasions I had to be seen at doctors office both arms were badly bruised I have pic and doctors reports nick the office manager told me I was deferred for one week At the end of the week I called to go donate nick story changed now I was deferred for 2 weeks at that point I told nick I find him and some of his staff members To be very unprofessional and I would not be returning to his location on 3 week I called Another location they told me Nick permanently deferred me I called Elmwood location Carroll assistant office manager gave me a bogus excuse Saying I was deferred permanently because I had to other bad plasma donations but yet Ive been seeing them for 5 months I dont donate plasma for the money someone near and dear to me takes life saving medication made from plasma so because Nick didnt like that I told him I find him and some of the staff members Unprofessional he Deferred permanently when Im helping to save peoples lives But yet they are known drug addicts donating plasma every day smdh
The staff in the front of the building are amazing the ones that actually stick people and check machines should get more training they make it seem as if their conversations are more important than the people who are donating you can have a problem with your machine raise your hand and theyll walk past like they dont even see you I seen an incident happen between an employee & a customer supervisor came out and did nothing the employee was so very rude I guess they usually have problems with him sticking people I just wish they talked less to each other on the floor about lunch or what theyre doing when they get off this place lacks professionalism BAD Id give it a 5 if the employees in the back matched the ones in the front
Sometimes the wait is longer than Id like but theyre always professional and kind.
If there was an option for 0 stars a would use it, this place is ghetto and everyone leaves sick, and there is no money on the card at all, nobody wears masks. DO NOT GO HERE
I had Demeka as the as my phlebotomist and she was very professional and friendly felt very comfortable here i would definitely recommend this place to anyone
Its clean and professional environment, but I feel its a little to relax. But the ppl are friendly and kind.
Place its ok how ever the employees take to much time talking to each other rather then working .. and they always funny stare the ppl arriving the building.
I absolutely LOVE CSL plasma. Especially this location!! The staff is wonderful. Wink wink... You know who you are!!
Under staffed, Needs better staffing, always has issues
Open 11-4 Tuesday 1/18/22
I want to say that i had a nice experience and the assistant manager was so nice
Disorganized, all my money wasnt on the card.
Friendly & professional health care workers.
There is always slow
Great People! Well organized!
Its great place
Great
I started donating plasma here a couple months ago and my only complaint is the fact that taking the time to fill out your questionnaire and making an appointment ahead of time on the app absolutely makes no difference . There is always a line to get your vitals that almost always takes longer than actually giving plasma. Ive tried early in the morning, mid afternoon and a couple hours before closing and literally every time I go it takes anywhere from 2-4hrs to get out of there. Oh and occasionally you get lucky and have an employee who gets to cut in line to donate.
I have a job until 3pm. I hate to come on my days off at 7am, to wait for one hour then another 2hrs. Sometim3s I miss my 2nd visit because of that. Wish they can stop closing early. Somedays they open one hour late. If you go to a different location, Thruway Plaza, your balance is different.
Amazing staff they try there best to get u in and out I love that place everyone works together there I never had no problem with them sticking me with needle or anything 😀
I went to donate voluntarily and unfortunately the young woman who attended to me told me in English that the whole process was in English ... so I assumed that I had to go, since twice he said Im sorry in English
Total reviews rating 3.1
52 Reviews for CSL Plasma 2023:
Review №1
2022-04-09I’m updating my review from 1 to 3 stars because I see them making an honest attempt to get their act together. Lots of new hires who are pleasant. Shorter lines and much quicker in and out time.Good ‘ol Robert can still be seen in his natural state, wandering around aimlessly and avoiding work, but there’s always one in the bunch.
Review №2
2022-07-31Staff and management at this location are unprofessional. Its currently 8:45am, the place is listed to open at 8:00am, and the staff are outside smoking cigarettes with the door locked.Lines are long and slow, and the staff have no interest in keeping things moving. Constant negative remarks about the people who come to donate can be heard.If you have transportation to go to another location, I would recommend doing so.
Review №3
2022-07-22Tried to go to this place multiple times to become a donor. First time it said they were not taking new donors after 11am due to nurses leaving early. It was 9am so I thought I would be fine but they still denied me. Tried to go again, no sign posted on the door and they once again tell me there’s no nurses to help me. Ridiculous. Done trying to go to this location.
Review №4
2022-08-13Was a first-timer today...👧 And contrary to reviews Ive seen .I will say I am shockedBecause I thought the staffWas incredible from the moment I walked in the door.Yes its a long. Wait couple hours but well worth it...Thanks to all kind staff as I hot sick today. On visit 2 Thank you Brandon and ladies who helped and cleaned up after I fell Ill. THANKS FOR SCRUBS ALSO AC ND ALL YOUR STAFFS EMPATHY AND YOUNG GIRL WHO STAYED WITH ME IN LADIES ROOM AND HELPED ME I AM SO GREATLY APPRECIATED
Review №5
2022-02-23I have donated roughly 2 years now off and on and i have to say the Site on Elmwood is severely understaffed. You only have 1 to 2 phlebotomists working the floor daily. Im currently standing in line now for 30 minutes and still have 8 people in front of me and the donor floor hasnt taken anyone back yet even though theres 2 bays of empty machines. UPDATE: Been here an hour and a half and still not on the donor floor. I strongly suggest finding another site to donate. 3 hrs is Absurd to go through this process
Review №6
2022-08-18Its my regular location. But it be under staffed. And the old donors get treated like a red head step child.
Review №7
2022-07-09The first time I donated was at the Cheektowaga location took 4 hours ended up at the Elmwood location on 3rd visit last month in and out took just over an hour about the same amount time on my next two donations.Very well staffed.
Review №8
2022-08-01Online say they close at 4 and I took one bus thinking I would use my donate money on the bus back and now I have to walk All the way back to east side because they unofficially close at 2
Review №9
2021-08-02Came in for the first time this past Saturday and everyone I talked to was really friendly! They took the time to make sure everything went smoothly and safely. It’s nice to be able to give to people in need while getting compensated at the same time! Win/Win! Will definitely be coming back again.
Review №10
2021-09-26I really want to give a better rating but …. I went in one day to get turned away around 4:30 pm , they gave me a $10 coupon for the inconvenience. I came back and now the line is EXTREMELY LONG , with minimal staff .It doesn’t make sense to offer money and tell people how much you appreciate the donations but not provide adequate serviceOr make the time worth it anymore .BASICALLY… increase your staff or make a better schedule.