Wheelchair-accessible entrance
Yes
CSL Plasma in Syracuse
Categories
Location on the map
Syracuse, Onondaga County, New York, US
Accessibility
Phone: +1 315-728-9424
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:8AM–4PM
- Sunday:8AM–4PM
CSL Plasma in other cities:
Comments (57)
While in the vitals line today I watched n listened to Gregg treat this woman horribly! Then it was my turn and it wasnt a better experience for me. Some of my information wasnt in the computer from my booster shot so I got sent back to the Nurse.She apologized for his behavior n since my health questionnaire was wiped out n Id have to redo it on Kiosk I asked the Nurse if I could just leave.I wasnt going to spend more of my day off being treated so horribly. If Gregg didnt want to be there today he should have stayed home!
Staff are nice but they need more employees.
The lady at desk is rude, they act like our donation comes from their paycheck.
The process you go through of being able to donate is probably the best way it can be done all of the procedures such as hematocrit levels, weight, temperature once you get through that and are able to donate the process generally goes smoothly. Only issue is I would say which at times can not be helped is that once you are set up to donate and have the needle inserted depending on many things the staff can and do go through your vein but this is always a possibility which can and does cause bruising which can hinder you from donating days later as you can not have any bruises when coming back to donate. It’s a good place to help others as well as getting compensation from donating. Friendly staff but definitely hard on them as their is always an influx of people constantly.
Jay did an amazing job I personally would recommend anyone to him keep up the good work jay
Staff is professional and polite. Wait times can be an issue once its busy but the turn over time is fast. Would recommend if you need quick cash for an hour or two of your time.
Corporate needs to shut this place down I am here at 1 PM on a Saturday and there’s a sign on the door that says we are closed for the remainder of the day. Seems like these lazy people want to work whenever they decide to work. Absolute waste of time coming here.
I have been giving since they opened. I always feel welcomed, and thanked for my donation. I appreciate the extra money in my pocket. I find it is an ideal place for me to catch up on reading or playing a game on my phone, causes time to fly by.
I went there on a Wednesday and only had a copy of my SS card. I came back Thursday at 5pm and although their website says they close at 6 I was told they stop taking new clients at 430. I came back Friday at 330 and was told they are short staffed and arent taking new clients today. I have wasted 12 dollars in bus fae to come out there. Im giving them 1 star for lack of clarity on their website and for continuing to waste my time.
Was turned down and told to come back at 10am because I’m a new patient and there was 10 people in the line, but accepted a girl that was behind me as a new patient. Wasted a 40 min drive here. Unprofessional…
Employees are nice and the rewards are good, but they are never open! Get there in the morning because good luck trying after noon
Anyone and everyone should feel comfortable and safe donating here !!!!! Fabulous First experience, wonderful place,, incredibly clean,, Unbelievably helpful and caring staff,,,,, everyone I came in contact with was awesome,, Informative and Caring..... And money is pretty terrific too !!!!
Completely unprofessional for handling blood donation and its proccess. The establishment made me come back 3 different times due to their lack of relaying proper information needed on form details to those trying to donate. Then when I finally arrived with all the correct paperwork with all the correct dates they made me wait for a half hout just to turn me down becuase I got a tattoo in the past 12months........ 8 months ago. I also brought a friend. They kicked him out of the building completely, after they pulled me in the back room, telling him if hes not donating he cant be in there at all.
I was a deleted donor who had not been there in over a year and a half.I saw a lot of new faces working there. The technician Jeremy was very personable and very helpful with all my questions. It was a good experience
Between over an hour wait times, one rude staff member and them not honoring my request for a different staff member to place the needle in my arm I would not consider going back.
Please consider extending your hours. I recently moved from NC, where the CSL (in Durham) was open until 7:30 on weekdays and a few hours each on Saturday and Sunday. This made it way more accessible for me as I work 8:30-5ish and could just go after work.
So very upset and displeased with them I drove from Utica to Syracuse made apt a week prior ask if I be able to since I am from Utica was told okay called to see if I could be compensated for my time that was wasted money that was wasted to have someone watch my two kids and gas and all I get we can’t sorry why make me apt just to turn me away and waste my time I went to college I don’t drink don’t smoke thought I was doing something to help ppl and the response is we don’t know Utica area and we not sure if address is a drug house or rehab center like I am not a junkie if that’s what u were basically getting at . I raise two kids and I donate to Red Cross too I healthy so ya this place really made me feel some type of way really got me upset not like I was asking for 50$ I was asking for 20$ to compensate for gas I lost that could of last me the week even my son loses out becuz I thought it was win win donate and have gas money to last me the week becuz they pay when u donate but fact they did me wrong like that very upsetting so becuz of this I lost out on 60$ for a baby sister and I lost 20$ for gas and my son can’t go to judo since I barley made it back home I made it to Kirkland when my gas light came on and have to let my son down because I made bad judgement call and thought this place had self respect and would take responsibility when they in the wrong but sad that I am 25 year old and with two kids and told them everything and told them I ask before I even made apt and took time ect and just wanted to be compensated for gas that was all and they couldn’t even do that !!!! Very upsetting
The staff at this center are all very polite and professional. Would definitely recommend donating plasma here at this center. Donating plasma is so important and it saves lives. The staff at this CSL Plasma location explained to me about how important donating is, they are all very educated and they take their jobs serious. Five stars!!!
This place is a joy to visit! The staff especially marla, may, kara and alaythia. They were wonderful. They make saving lives as pain free as possible. However there are some staff there that are a nightmare to work with. They condescend and belittle at every chance I will never affiliate with csl again
BEWARE.. The one manager plays favoritism to certain people. He also puts notes in your files when he is not supposed to. and just because hes a manager the people that are donating dont get a fair chance.. good luck to you all and hopefully dont get the same treatment I did
Wow I was so moved I called Syracuse CSL plasma location I have bn donating plasma for csl more than a year I thought I was part of a Team national wide but Syracuse location made me fall like I was was not part of nothing I couldnt donate unless I was there for eight weeks i felt like bad
Its always something with this place 1st time I came I needed paperwork but didnt get a appointment come back with the paperwork now I get a appointment come back again the nurse tells me it looks like I take drugs cuz of the mark on my arm from a iv on the hospital now 3 ppl back 2 back cant donate because the temperature is high I told them I think its the machine they tell me 2 come back 2morrow smh
The staff there are absolutely disrespectful and look down upon people it’s truly sad. I went there at least 4 times and the 4th time I witnessed two staff members being so sarcastic and disrespectful to a young lady
Ive had a good experience..however i have seen some staff be very rude to individuals who are donating. If you say anything to anyone about what happened to you..you will be told to leave.
Great staff, my only complaint is that they’re keeping people outside when it gets busy
My daughter and I loves you jay keep up the good work you are the best
Its a nice place and staff is friendly. They can help you a lot if youre looking to put a little extra in the pocket.
Very friendly and very professional
Jay is the best and he’s cute
Nice staff and the nurse is a dish! Ive met some donors that are cool and fun
Hearing its a great place and I hear about this plasma stuff is making a big difference in alot of health groups. They our now opened I physically went in and asked myself good luck to all that it helps
Great
Very nice and professional staff..Excellent job!
Horrible service and ghetto workers. I’d give zero stars if I could.
Waited 2 hours to get turned away because I had to get paper work for proof of a blood test from my doctor never will step foot in there again
Its for a good cause plus the money is the bonus and helps out a lot
Why do some on here call it a donation?.... your not donating anything, your selling your plasma 🤷♂️
Quality staff in exceptionally clean environment!
The staff was extremely rude and impatient with my mother.
Its a great place to meet new friends
Don’t pay much 50 bucks an I am over 300 pounds
Very nice staff
What a reward to do something like this
Horrible wait times
Very nice staff
Friendly staff and environment
It clean and friendly
Total reviews rating 3.6
57 Reviews for CSL Plasma 2023:
Review №1
2022-02-23This place is amazing!!!! The staff is always so nice and welcoming Ive been going here for a few years now. Yes it does get busy and yes we do have to wait but they always maintain to stay professional even on the most busy days. Its very clean never had a problem and they keep up on the cleaning and social distancing. Thanks for everything you do for the donors!
Review №2
2022-06-14Very slow and understaffed. Employees that are there, are good. But such a lack of staff. Sat in line for over an hour before even getting to the chair
Review №3
2022-07-06I like the people that work there very nice and the place is clean . Just wish it was a little faster
Review №4
2022-01-11If anyone looking for a good place to go donate plasma in the Syracuse area please do not go to CSL plasma. The staff members are great especially one staff member by the name of Jay. He does a amazing job and very friendly. But the manager Kara she’s very unprofessional I don’t like her she needs to be fired. Every time I come there she makes me and a couple of other donors very uncomfortable. I personally do not recommend this place to anyone. I wish could give this place “0” stars
Review №5
2022-01-28Honestly I Always Feel Welcomed At The CSL In Shop City Because Really Its All About You, How U Work With Patience In Yourself & Others.. Just Have Better Timing Thats All To It..Be Responsible For Your Own Actions.
Review №6
2021-10-19They have horrible customer/patient service. The people at the front counter are rude no matter which one of them is there. And you can clearly see them slacking off. But the worst part is how they did my veins like I’ve been bruised for about 2 weeks now it’s ridiculous I’m not donating ever again thanks to the guys at my local CSL plasma.
Review №7
2022-05-20This place is spotless clean and a safe environment. The staff members are polite and very knowledgeable in their profession.Plasma is very important for research and life-saving medicines.They are under very strict federal guidelines so cant be for everyone, if interested I would call them for the guidelines . One of the most generous organizations Ive ever experienced.
Review №8
2022-04-21Asked how much I would get paid for using this service and was told I was prank calling and sated “I can’t do this” and hung up on me… still haven’t gotten my answer.
Review №9
2021-11-12While the idea of this is fantastic, this location is definitely not managed well. There are days where they run out of vital items needed to function. There apparently are days where they cant open till 3.5 hrs after the scheduled opening time, while people start lining up an hour before they open. This hastle causes many patrons to not be able to donate because they are so stressed and frustrated with all the hiccups of the management that their blood pressure is elevated and they get deferred.
Review №10
2021-11-19I don’t think they take these reviews seriously, so many people I know have been bruised and left in pain while donating by an undertrained staff. Clearly it’s to the point where corporate is taking whatever the location collects without caring about experience or reputation.Keep in mind that every review below mine complaining about pain or bruising there are dozens more unreported.