CubeSmart Self Storage in Baldwin
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Baldwin, Nassau County, New York, US
Site: https://www.cubesmart.com/new-yo...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:11AM–3PM
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The lady and guy in there are nice and very helpful.
The facility was always clean and secure.
Cube Smart is lucky to have Tisha and Carlo managing their Baldwin location. They are professional and friendly. We were relieved when they sent us an alert when we failed to lock our unit properly. We are pleased to be dealing with two great people.
My experience at CubeSmart in Baldwin on Atlantic Avenue was the best experience I met a young lady by the name of Keisha who helped me out there and she did great job with helping me I think she’s the best I would like everybody to go see Keisha if you need storage or extra space
Omg! The customer service in this location is beyond expectations. Carlo and Keisha truly understands that Great Service is at the discretion of the customer and they excel at it. This team will move mountain if necessary to ensure your needs are met. I am wowed everyday I set foot in that location. I am sold.
I like the different size storage. My unit was a perfect fit for my things. Great security measures.
When I first rented Inwas told there would be wifi. It os apart of the rental package. Now Istroage owns the place and wont give the paying customers access to wifi. How cheap can you be?
Awesome storage facility. Have used in the past, am a return customer. Friendly staff, good rates, easy parking, easy use of facility!
Excellent helpful staff. Clean will kept facility. Just wish the prices were better.
The store manager Keisha and a supervisor named Carlos. Were the most professional, courtesy, and kind people who always provided excellent customer service!!!!! .....
My experience with the staff was pleasant & informative. They explained things thoroughly. And by just telling them what i wanted to store, they were able to tell me what size I needed. From the tour to the paperwork they were spot on.
Cube Smart(Baldwin,NY), is leading the storage industry, especially within the Nassau County South Shore area as the most absolute & outstanding moving/storage experience I have seen. The staff, Tisha, not only has an award winning smile & warm personality that will eases any customer I have seen interact with her. Her professionalism, pose, patience & customer service is truly an exemplinary role model for any employee within a service industry. In all my past experiences using several other market brand companies, I feel comfident in saying, that I have found a home for my temporary storage needs. The ground of the property, from front gate, to rear door, and the total inner warehouse levels, are impeccablely maintained & debris free. I Thank you Tisha & the entire upper management administration so very much, for going the extra mile to make my storage service a great experience.....KUDO👏🏽
Everyone goes through LIFE situations... Some of which we are prepared for and others... not so much !!! However... when youre dealing with LIFE, some people along the way can make any situation BETTER !!!Having friendly, courteous, helpful, insightful and respectful staff that will assist in any way possible is exactly what I have encountered from the staff members at CubeSmart in Baldwin, NY 11510... Thank You to both Tisha & Carlo for making an unbearable situation a pleasant one !!! You both have gone above and beyond and have made my customer experience a pleasant one... I appreciate you both !!!Najla T.
I had wonderful customer service at this location. GM was very pleasant during the tour,very informative and knowledgeable. I will definitely be coming back to rent when Im ready to move.
Carlo & Tisha are great! I have shipments delivered frequently & the team is so accommodating in holding/contacting me immediately. Facilities are clean!
I don’t know about customer service. No one is ever there when I go. They keep raising the rent all the time. I rented less than a year ago at $121 and now I’m paying $154. With no warning or explanation. Other places are a lot cheaper.
Wish I could give 0. Horrible company. Run!!! Find somewhere else to store your things. They raise prices constantly without notice. And will happily auction your belongings. They do NOT work with their customers! Ps. Dont believe the replies on here they dont really help anyone! They just dont like bad reviews! !!!
Great assistance and friendly help from the staff
My boyfriend rented an unit a couple of months ago, but before he decided on a unit the manager explained in detail what unit would best for him. She was very helpful and I would highly recommend this facility.
Pretty good space and the process was streamlined. The only issue I have was the smell inside was like a fume. It was bothering me and wearing a mask only made it worse.
I left a text message and in appropriately 15 or 20 a rep called. Helped me out and gave me advice. Thats the quickest respond I ever had.
This branch is so friendly, attentive and professional, Tisha is always soooo helpful and goes out of her way to make the customer happy, everyone there is great A in my book, you as the customer won’t be disappointed at all go to this branch.
Very clean storage areas. Wonderful staff.Easy access, and great hours of operation. Would recommend highly.
Great service and the manager was very helpful. She took her time out to show me to different units.
Very easy to access. The moving dollys are everywhere for easy access. There are security cameras so your things are safe.
This place sucks. Avoid at all costs. door is constantly broken. there is zero helpful staffing. tons of hidden costs and my rent got raised after 4 months. STAY AWAY!!!!!!!!!!!!!
Amazing customer service and great knowledge of the facility. The staff was very helpful, resourceful and caring.
Great experience , manager was extremely professional and patient and took the time to show us 2 units .
Very clean an the staff helps me with all my storage needs an questionsIm happy I stored with them
Tisha and carlo were very helpful. I havent rented yet but I will rent in the near future.
Storage area was always clean. Staff friendly and helpful
Friendly and helpful service. They went above and beyond to make it easy.
Excellent Customer Services
Went in to buy supplies, staff was very helpful. Great service.
They were very helpful, and made our move an easy experience.
Staff was very helpful and nice
Wonderful place and the manager is even better helpful thoughtful people
The staff is great! I would highly recommend this place.
Excellent management very helpful and organized.
Tisha was and is very helpful, pleasant and knowledgeable.
Excellent customer servicethank you
Great place to store your things.
The people are nice. The building is good.
Clean storage, great service
Nice and clean. People are nice.
Yet another rate increase...and a nasty email about it.
Great serviceGreat managers
Nice clean self storage.
Assume
They are trash
Total reviews rating 4.4
60 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-07-01Every single one of the staff were personable, polite, and helpful. The facility itself is clean, climate-controlled, and easily accessible.
Review №2
2020-03-07Amazing storage facility. The staff has been a pleasure to deal with, extremely inviting and accommodating to your storage needs. Rates are rare competitive with other storage facilities in the area, but you definitely get more than your moneys worth.
Review №3
2021-11-12The General Manager Tisha Hernandez-Mintz was very professional. She answered all of my questions and even showed me the unit which helped me to make a decision. She made herself available via email as well.
Review №4
2021-02-06Ive had a space in this location for 5 years. The place is clean and well maintained. The price is commensurate with what is out there on the market. The price increases are usually reasonable, and the 1 time it seemed excessive I called and it was adjusted. Just had to take a second space and it was accomplished in a 2 minute phone call with a super INTRODUCTORY RATE. Yes I realize it is a teaser rate not to last the years I will keep this space. No I have no relation to self storage only a satisfied customer.
Review №5
2021-03-24I have to start with saying that the employees here in the Baldwin place are nothing less than AMAZING and extremely helpful!!! But to me the smart cube storage gets negative 10 stars and 10 thumbs down for NOT appreciating loyal customers as myself... first things first I’ve had a unit at this place for over 15 years... I started with a outside unit (10x20 or alittle bigger) where I was paying over $350 a month faithfully for a couple years till hurricane sandy hit and I lost everything WITHOUT putting a claim in... Since then till now I’ve had a inside unit that also pays a few hundred a month... even through the whole pandemic I’ve always paid my unit on time, not that this place has ever offered any consideration but to top it off my rate was recently increased over $30 a month, like wow.... and no I’m not petty but I feel that considering the timing and the fact that I’ve been a loyal customer for over 15 years, this increase was like spit to the face...
Review №6
2020-11-09It was so easy to make the reservation online, all I had to do was come in and move my stuff. I did opt to pay in person and the gentlemen who helped me was friendly, showed me to my assigned space and explained everything thoroughly. I also appreciated the SWAG items, hand sanitizer spray and magnet clips.
Review №7
2015-12-29Customer service was excellent. I dealt with Tisha and she was great. Very informative and knowledgeable. Pleasant attitude. I never expected to find such great service at a storage facility. I will definitely use this Cube Smart for my storage needs and I will make sure all of my friends and family know where to go when they need storage.
Review №8
2018-01-29The building is exceptionally well kept and clean all the time 24/7/365 The amazing super friendly staff is magnificent Carlo and Tisha are always there to cater to your utmost needs. The rates are very competitive. Highly recommend this facility the best of the best and cannot be beat by any of the competition.
Review №9
2020-09-23If I could give negative stars I wouldCubeSmart is way over priced. They start you on a reasonable monthly rate and slowly inch up in the price. And don’t remove your stuff mid billing cycle, they do not refund partial monthA total rip-off
Review №10
2018-03-10Ive been a customer of CubeSmart when they were safeguard storage, at first I thought it would be a travesty when CubeSmart took over and I would lose my rate, great customer service etc... However, that isnt true! Carlo and Tisha both still work here and continue to give me and everyone that walks through the door GREAT customer service. In all honesty, I dont feel like a customer and all they want is my business, they treat me with respect. They offer water when Im in and out carrying my gear, they even check in on how my family is doing. Not many companies have people who care. Anyway, I would recommend CubeSmart to everyone!